<% if (interaction.channel.toLowerCase()==='chat' ) { -%> <% } else { -%> <% } -%> <% if (interaction.channel.toLowerCase()==='openchannel' ) { -%> <% } -%> <% if (interaction.channel.toLowerCase()==='chat' ) { -%> <% } -%>

<% if (interaction.channel.toLowerCase()==='chat' ) { -%> Website <% } else { %> Account <% } -%>

<%- interaction.account %>

Agent

<%- interaction.agent %>

Created

<%- interaction.createdAt %>

Browser

<%- interaction.chatInfo.browser %>

Operating System

<%- interaction.chatInfo.os %>

Disposition

<%- interaction.disposition %>

 

Closed

<%- interaction.closedAt %>

Visibility

<%- interaction.visibility %>

Referer

<%- interaction.chatInfo.referer %>

Originating TCP Port

<%- interaction.chatInfo.customerPort %>

Originating IP Address

<%- interaction.chatInfo.customerIp %>

<% interaction.messages.forEach(function(message) { -%>

[<%- message.direction %>] <%- message.date %> | <%- message.sender %> <% if(interaction.channel.toLowerCase()==='chat' && message.read) { -%>√ <% }-%>
<% if (interaction.channel.toLowerCase()==='openchannel' && message.attachment) { -%>[ATTACHMENT] <% } -%> <%- message.body %>

<% }); -%>