{{message.direction === 'out' ? (message.UserId ? (settings.agentAlias + message.UserId) : settings.systemAlias) : (settings.customerAlias || visitor.from || 'Visitor' + message.ContactId)}} - {{message.createdAt | date : 'h:mm'}} {{message.direction === 'out' ? (message.UserId ? (message.User.alias || message.User.fullname) : settings.systemAlias) : (settings.customerAlias || visitor.from || 'Visitor' + message.ContactId)}} - {{message.createdAt | date : 'h:mm'}} {{message.direction === 'out' ? (message.UserId ? message.User.fullname : settings.systemAlias) : (settings.customerAlias || visitor.from || 'Visitor' + message.ContactId)}} - {{message.createdAt | date : 'h:mm'}} {{message.direction === 'out' ? (message.UserId ? ((settings.agentAlias || 'Agent') + message.UserId) : settings.systemAlias) : (settings.customerAlias || visitor.from || 'Visitor' + message.ContactId)}} - {{message.createdAt | date : 'h:mm'}}