{
"MOTIONDIALER": {
+ "DIALORDERBYSCHEDULEDAT": "Order By scheduledat",
+ "ASC": "ASC",
+ "DESC": "DESC",
+ "RECALLAGENT": "Recall Agent",
"DIALRECALLINQUEUE": "Recall In Queue",
- "DIALRECALLMETIMEOUT": "Recall Me Timeout [m]",
+ "DIALRECALLMETIMEOUT": "Recall Me Timeout [min]",
"RECALLME": "Recall Me",
-
"RECALLFAILEDTIMEOUT": "Recall Failed",
"PREVIEW_CAMPAIGN": "Preview Campaigns",
"PREVIEW_CAMPAIGNS": "Preview Campaigns",
"AMDACTIVE": "AMD",
"AMDINITIALSILENCE": "Initial Silence",
"AMDGREETING": "Greeting",
- "AMDAFTERGREETINGSILENCE": "After Greeting Silence",
+ "AMDAFTERGREETINGSILENCE": "Silence after Greeting",
"AMDSILENCETHRESHOLD": "Silence Threshold",
"AMDMINWORDLENGTH": "Min Word Length",
- "AMDBETWEENWORDSSILENCE": "Between Words Silence",
+ "AMDBETWEENWORDSSILENCE": "Silence Between Words",
"AMDMAXIMUMWORDLENGTH": "Maximum Word Length",
"AMDMAXIMUMNUMBEROFWORDS": "Maximum Number Of Words",
"GOTO_QUEUECAMPAIGN": "Go To Realtime Queue Campaigns",
"GOTOREALTIME_QUEUECAMPAIGN": "Go To Realtime Queue Campaigns",
- "GOTO_IVRCAMPAIGN": "Go To Realtime Ivr Campaigns",
- "GOTOREALTIME_IVRCAMPAIGN": "Go To Realtime Ivr Campaigns",
+ "GOTO_IVRCAMPAIGN": "Go To Realtime IVR Campaigns",
+ "GOTOREALTIME_IVRCAMPAIGN": "Go To Realtime IVR Campaigns",
"LOGOUT": "Logout",
"EDIT_CAMPAIGN": "Edit Campaign",
"LIMITED": "Limited",
- "IVR_CAMPAIGNS": "Ivr Campaigns",
+ "IVR_CAMPAIGNS": "IVR Campaigns",
"MOTIONDIALER": "Motion Bull",
"QUEUECAMPAIGNS": "Queue Campaigns",
"IVRCAMPAIGNS": "IVR Campaigns",
"CUSTOM_APPLICATION": "(*) - Custom application."
},
"ERRORS": {
- "DIALRECALLMETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Recall Me Timeout must be greater than or equal to",
- "DIALRECALLMETIMEOUT_REQUIRED": "The Recall Me Timeout is required",
-
- "NAME_MUST_VALID_PATTERN": "Name must be valid a valid pattern",
- "PREFIX_MUST_VALID_PATTERN": "Prefix must be valid a valid pattern",
- "NAME_REQUIRED": "The Name is Required",
- "TIMEOUT_REQUIRED": "The Timeout is required",
- "PHONENUMBER_REQUIRED": "The Phone Number is required",
- "CONTEXT_REQUIRED": "The Context is required",
- "DESTINATIONPATTERN_REQUIRED": "The Destination Pattern is required",
- "FULLNAME_REQUIRED": "The Full Name is required",
- "EMAIL_REQUUIRED": "The Email is required",
- "EMAIL_MUST_VALID": "The email must be written in a valid format",
- "MAILBOX_REQUIRED": "The Mailbox is required",
- "PASSWORD_REQUIRED": "The Password is required",
+ "DIALRECALLMETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "DIALRECALLMETIMEOUT_REQUIRED": "Mandatory field",
+ "NAME_MUST_VALID_PATTERN": "Wrong format",
+ "PREFIX_MUST_VALID_PATTERN": "Wrong format",
+ "NAME_REQUIRED": "Mandatory field",
+ "TIMEOUT_REQUIRED": "Mandatory field",
+ "PHONENUMBER_REQUIRED": "Mandatory field",
+ "CONTEXT_REQUIRED": "Mandatory field",
+ "DESTINATIONPATTERN_REQUIRED": "Mandatory field",
+ "FULLNAME_REQUIRED": "Mandatory field",
+ "EMAIL_REQUUIRED": "Mandatory field",
+ "EMAIL_MUST_VALID": "Wrong format",
+ "MAILBOX_REQUIRED": "Mandatory Field",
+ "PASSWORD_REQUIRED": "Mandatory field",
"CONFIRM_NOT_MATCH": "The passwords don't match",
- "TIMEZONE_REQUIRED": "The Timezone is required",
- "PREFIX_REQUIRED": "The Prefix is required",
- "OPTIONS_REQUIRED": "The Options are required",
- "AFTERCALLWORKDURATION_REQUIRED": "The After Call Work Duration is required",
- "TECHNOLOGY/RESOURCE_REQUIRED": "The Technology/Resource is required",
- "PHONE_REQUIRED": "The Phone is required",
- "VALUE_REQUIRED": "The Value is required",
- "EXTENSION_REQUIRED": "The Extension is required",
- "PRIORITY_REQUIRED": "The Priority is required",
- "GLOBALMAXRETRY_REQUIRED": "Max Retries is required",
- "CONGESTIONMAXRETRY_REQUIRED": "Max Retries is required",
- "CONGESTIONRETRYTIME_REQUIRED": "Retry Time is required",
- "BUSYMAXRETRY_REQUIRED": "Max Retries is required",
- "BUSYRETRYTIME_REQUIRED": "Retry Time is required",
- "NOANSWERMAXRETRY_REQUIRED": "Max Retries is required",
- "NOANSWERRETRYTIME_REQUIRED": "Retry Time is required",
- "QUEUETIMEOUT_REQUIRED": "Queue Timeout is required",
- "ORIGINATETIMEOUT_REQUIRED": "Originate Timeout is required",
- "GLOBALINTERVAL_REQUIRED": "Global Interval is required",
- "MAXCONCURRENTCALLS_REQUIRED": "The value for Max Concurrent Calls is required",
- "CONCURRENTCALLS_REQUIRED": "The value for Concurrent Calls is required",
- "POWERLEVEL_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Power Level must be greater than or equal to",
- "PREDICTIVEOPTIMIZATIONPERCENTAGE_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Predictive Optimization Percentage must be greater than or equal to",
- "PREDICTIVEINTERVAL_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Predictive Interval must be greater than or equal to",
- "MAXCONCURRENTCALLS_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Max Concurrent Calls must be greater than or equal to",
- "ORIGINATETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Originate Timeout must be greater than or equal to",
- "QUEUETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Queue Timeout must be greater than or equal to",
- "AGENTTIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Agent Timeout must be greater than or equal to",
- "RETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Retry must be greater than or equal to",
- "WRAPUPTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Wrapup Time must be greater than or equal to",
- "WEIGHT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Weight must be greater than or equal to",
- "GLOBALMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Global Max Retry must be greater than or equal to",
- "CONGESTIONMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Congestion Max Retry must be greater than or equal to",
- "CONGESTIONRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Congestion Retry Time must be greater than or equal to",
- "BUSYMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Busy Max Retry must be greater than or equal to",
- "BUSYRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Busy Retry Time must be greater than or equal to",
- "NOANSWERMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The No Answer Max Retry must be greater than or equal to",
- "NOANSWERRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The No Answer Retry Time must be greater than or equal to",
- "CONCURRENTCALLS_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The Concurrent Calls must be greater than or equal to",
- "POWERLEVEL_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Power Level must be less than or equal to",
- "PREDICTIVEOPTIMIZATIONPERCENTAGE_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Predictive Optimization Percentage must be less than or equal to",
- "PREDICTIVEINTERVAL_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Predictive Interval must be less than or equal to",
- "MAXCONCURRENTCALLS_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Max Concurrent Calls must be less than or equal to",
- "ORIGINATETIMEOUT_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Originate Timeout must be less than or equal to",
- "QUEUETIMEOUT_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Queue Timeout must be less than or equal to",
- "GLOBALMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Global Max Retry must be less than or equal to",
- "CONGESTIONMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Congestion Max Retry must be less than or equal to",
- "CONGESTIONRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Congestion Retry Time must be less than or equal to",
- "BUSYMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Busy Max Retry must be less than or equal to",
- "BUSYRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Busy Retry Time must be less than or equal to",
- "NOANSWERMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The No Answer Max Retry must be less than or equal to",
- "NOANSWERRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The No Answer Retry Time must be less than or equal to",
- "CONCURRENTCALLS_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The Concurrent Calls must be less than or equal to"
+ "TIMEZONE_REQUIRED": "Mandatory field",
+ "PREFIX_REQUIRED": "Mandatory field",
+ "OPTIONS_REQUIRED": "Mandatory field",
+ "AFTERCALLWORKDURATION_REQUIRED": "Mandatory field",
+ "TECHNOLOGY/RESOURCE_REQUIRED": "Mandatory field",
+ "PHONE_REQUIRED": "Mandatory field",
+ "VALUE_REQUIRED": "Mandatory field",
+ "EXTENSION_REQUIRED": "Mandatory field",
+ "PRIORITY_REQUIRED": "Mandatory field",
+ "GLOBALMAXRETRY_REQUIRED": "Mandatory field",
+ "CONGESTIONMAXRETRY_REQUIRED": "Mandatory field",
+ "CONGESTIONRETRYTIME_REQUIRED": "Mandatory field",
+ "BUSYMAXRETRY_REQUIRED": "Mandatory field",
+ "BUSYRETRYTIME_REQUIRED": "Mandatory field",
+ "NOANSWERMAXRETRY_REQUIRED": "Mandatory field",
+ "NOANSWERRETRYTIME_REQUIRED": "Mandatory field",
+ "QUEUETIMEOUT_REQUIRED": "Mandatory field",
+ "ORIGINATETIMEOUT_REQUIRED": "Mandatory field",
+ "GLOBALINTERVAL_REQUIRED": "Mandatory field",
+ "MAXCONCURRENTCALLS_REQUIRED": "Mandatory field",
+ "CONCURRENTCALLS_REQUIRED": "Mandatory field",
+ "POWERLEVEL_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "PREDICTIVEOPTIMIZATIONPERCENTAGE_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "PREDICTIVEINTERVAL_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "MAXCONCURRENTCALLS_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "ORIGINATETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "QUEUETIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "AGENTTIMEOUT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "RETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "WRAPUPTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "WEIGHT_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "GLOBALMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "CONGESTIONMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "CONGESTIONRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "BUSYMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "BUSYRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "NOANSWERMAXRETRY_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "NOANSWERRETRYTIME_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "CONCURRENTCALLS_MUST_BE_GREATER_THAN_OR_EQUAL_TO": "The value must be greater than or equal to",
+ "POWERLEVEL_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "PREDICTIVEOPTIMIZATIONPERCENTAGE_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "PREDICTIVEINTERVAL_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "MAXCONCURRENTCALLS_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "ORIGINATETIMEOUT_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "QUEUETIMEOUT_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "GLOBALMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "CONGESTIONMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "CONGESTIONRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "BUSYMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "BUSYRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "NOANSWERMAXRETRY_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "NOANSWERRETRYTIME_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to",
+ "CONCURRENTCALLS_MUST_BE_LESS_THAN_OR_EQUAL_TO": "The value must be less than or equal to"
},
"GENERAL": "General",
"AGENTTIMEOUT": "Agent Timeout",
"JOINWHENEMPTY": "Join when empty",
"LEAVEWHENEMPTY": "Leave when empty",
"HELP": {
- "DIALRECALLINQUEUE": "Reschedule contact for agents in the Queue.",
- "DIALRECALLMETIMEOUT": "Time intervall (in minutes) for validity of Recall Me call.",
-
- "PRIORITY": "The right to precede others in order.",
- "AMDMAXIMUMWORDLENGTH": "Maximum duration of a single Voice utterance allowed.",
- "AMDMINWORDLENGTH": "Minimum duration of Voice to considered as a word",
- "AMDSILENCETHRESHOLD": "If the average level of noise in a sample does not reach this value, from a scale of 0 to 32767, then we will consider it to be silence.",
- "AMDTOTALANALYSISTIME": "Maximum time allowed for the algorithm to decide on whether the audio represents a HUMAN, or a MACHINE",
+ "DIALORDERBYSCHEDULEDAT": "Get contacts from hopper (descending or ascending).",
+ "DIALRECALLINQUEUE": "Reschedule call for agents in the Queue",
+ "DIALRECALLMETIMEOUT": "Time interval (in minutes) for Recall Me period of validity",
+ "PRIORITY": "Priority in the list",
+ "AMDMAXIMUMWORDLENGTH": "Maximum duration allowed of a single Voice utterance",
+ "AMDMINWORDLENGTH": "Minimum duration of a Voice to be considered a word",
+ "AMDSILENCETHRESHOLD": "If the average level of noise in a sample does not reach this value, from a scale of 0 to 32767, then we will consider it as silence",
+ "AMDTOTALANALYSISTIME": "Maximum time allowed for the algorithm to decide on whether the audio represents a HUMAN or a MACHINE",
"AMDAFTERGREETINGSILENCE": "Silence after detecting a greeting. If exceeded, then the result is detection as a HUMAN",
- "AMDGREETING": "Maximum length of a greeting. If exceeded, then the result is detection as a MACHINE.",
- "AMDINITIALSILENCE": "Maximum silence duration before the greeting. If exceeded, then the result is detection as a MACHINE.",
- "AMDACTIVE": "Active or Disactive attempt to detect answering machines.",
- "AMDBETWEENWORDSSILENCE": "Minimum duration of silence after a word to consider the audio what follows as a new word",
- "AMDMAXIMUMNUMBEROFWORDS": "Maximum number of words in the greeting If REACHED, then the result is detection as a MACHINE",
- "CALLYSQUAREPROJECT": "If you select an IVR project from the list, the dialer will forward the call to the IVR before putting it in a queue.",
+ "AMDGREETING": "Maximum length of a greeting. If exceeded, then the result is detection as a MACHINE",
+ "AMDINITIALSILENCE": "Maximum silence duration before the greeting. If exceeded, then the result is detection as a MACHINE",
+ "AMDACTIVE": "Activate or disactivate answering machines detection attempts",
+ "AMDBETWEENWORDSSILENCE": "Minimum duration of silence after a word to consider the audio that follows as a new word",
+ "AMDMAXIMUMNUMBEROFWORDS": "Maximum number of words in the greeting. If REACHED, then the result is detection as a MACHINE",
+ "CALLYSQUAREPROJECT": "Selecting an IVR project, the dialer will forward the call to the IVR before the queue",
"PREFIX": "Telephone prefix",
"ACTIVE": "Active",
- "AGENTTIMEOUT": "Specifies the number of seconds to ring an agent’s device.",
- "MAXLENGTH": "Specifies the maximum number of callers allowed to be waiting in a queue. A value of zero means an unlimited number of callers are allowed in the queue.",
- "RETRY": "Specifies the number of seconds to wait before attempting the next agent in the queue if the agent timeout value is exhausted while attempting to ring a member of the queue.",
- "WRAPUPTIME": "The number of seconds to keep a member unavailable in a queue after completing a call.",
- "WEIGHT": "Defines the weight of a queue. A queue with a higher weight defined will get first priority when members are associated with multiple queues.",
- "JOINWHENEMPTY": "Controls whether a caller is added to the queue when no members are available.",
- "LEAVEWHENEMPTY": "Used to control whether callers are kicked out of the queue when members are no longer available to take calls.",
- "ANNOUNCEFREQUENCY": "Defines how often we should announce the caller’s position and/or estimated hold time in the queue. Set this value to zero to disable.",
- "MINANNOUNCEFREQUENCY": "Specifies the minimum amount of time that must pass before we announce the caller’s position in the queue again. This is used when the caller’s position may change frequently, to prevent the caller hearing multiple updates in a short period of time.",
- "PERIODICANNOUNCEFREQUENCY": "Indicates how often we should make periodic announcements to the caller.",
- "ANNOUNCEPOSITIONLIMIT": "Used if you’ve defined announce-position as either limit or more.",
- "AFTERCALLWORKDURATION": "The duration of the Pause triggered by the After Call Work option",
- "MEMBERDELAY": "Used if you want there to be a delay prior to the caller and queue member being connected to each other.",
- "MUSICONHOLD": "Sets the music class to be used by a particular queue.",
- "ANNOUNCETOAGENT": "Used for playing an announcement to the agent that answered the call, typically to let him know what queue the caller is coming from.",
- "RANDOMPERIODICANNOUNCE": "If set to yes, will play the defined periodic announcements in a random order.",
- "ANNOUNCEHOLDTIME": "Defines whether the estimated hold time should be played along with the periodic announcements.",
- "ANNOUNCECALLERPOSITION": "Defines whether the caller’s position in the queue should be announced to her. If set to no, the position will never be announced. If set to yes, the caller’s position will always be announced. If the value is set to limit, the caller will hear her position in the queue only if it is within the limit defined by announce-position-limit. If the value is set to more, the caller will hear her position if it is beyond the number defined by announce-position-limit.",
- "REPORTHOLDTIMEAGENT": "Enables reporting of the caller’s hold time to the queue member prior to bridging.",
- "PERIODICANNOUNCE": "A set of periodic announcements to be played, played in the order they are defined.",
- "HOLDTIMEANNOUNCE": "If not defined, will play the default value (“Hold time”). If set to an empty value, the prompt will not be played at all.",
- "YOUARENEXTANNOUNCE": "If not defined, will play the default value (“You are now first in line”). If set to an empty value, the prompt will not be played at all.",
- "THEREAREANNOUNCE": "If not defined, will play the default value (“There are”). If set to an empty value, the prompt will not be played at all.",
- "WAITINGCALLSANNOUNCE": "If not defined, will play the default value (“calls waiting”). If set to an empty value, the prompt will not be played at all.",
- "ESTIMATEDHOLDTIMEANNOUNCE": "If not defined, will play the default value (“The current estimated hold time is”). If set to an empty value, the prompt will not be played at all.",
- "MINUTESANNOUNCE": "If not defined, will play the default value (“minutes”). If set to an empty value, the prompt will not be played at all.",
- "MINUTEANNOUNCE": "If not defined, will play the default value (“minute”). If set to an empty value, the prompt will not be played at all.",
- "SECONDSANNOUNCE": "If not defined, will play the default value (“seconds”). If set to an empty value, the prompt will not be played at all.",
- "THANKYOUANNOUNCE": "If not defined, will play the default value (“Thank you for your patience”). If set to an empty value, the prompt will not be played at all.",
- "AFTERCALLWORK": "If active, the agent will be set on Pause after a completed call on the queue",
- "AUTOPAUSE": "Enables/disables the automatic pausing of members who fail to answer a call. If active causes this member to be paused in all queues he is a member of.",
- "RINGINUSE": "Used to avoid sending calls to members whose status is In Use.",
- "TIMEOUTRESTART": "If set to yes, resets the timeout for an agent to answer if either a BUSY or CONGESTION status is received from the channel.",
- "MONITORFORMAT": "Specifies the file format to use when recording. If monitor-format is inactive, calls will not be recorded.",
- "CONTEXT": "Allows a caller to exit the queue by pressing a single DTMF digit. If a context is specified and the caller enters a number, that digit will attempt to be matched in the context specified, and dialplan execution will continue there.",
- "SETINTERFACEVARIABLES": "If set to yes, just prior to the caller being bridged with a queue member some variables will be set(see wiki)",
- "SETQUEUEVARIABLES": "If set to yes, just prior to the caller being bridged with a queue member and just prior to the caller leaving the queue some variables will be set(see wiki)",
- "SETQUEUEENTRYVARIABLES": "If set to yes, just prior to the caller being bridged with a queue member some variables will be set(see wiki)",
- "RECORDING": "Enable the call recording",
- "VOICEMAIL_CONTEXT": "The context of the relative extension.",
- "METHOD": "Outbound dialer method.",
- "POWERLEVEL": "Number of contacts to call for one available agent.",
- "PREDICTIVEOPTIMIZATION": "A factor to optimize in the predictive algorithm.",
+ "AGENTTIMEOUT": "How long (in seconds) to ring an agent’s device",
+ "MAXLENGTH": "Maximum number of callers allowed to be waiting in a queue (0=unlimited)",
+ "RETRY": "How long (in seconds) to wait before calling the next agent in the queue when the agent timeout is expired",
+ "WRAPUPTIME": "How long (in seconds) to keep an agent unavailable in a queue after completing a call",
+ "WEIGHT": "Used to determine priority if the agents are associated with more than one queue",
+ "JOINWHENEMPTY": "If a caller is added to the queue, when no agents are available",
+ "LEAVEWHENEMPTY": "If a caller is expelled from the queue when no agents are available",
+ "ANNOUNCEFREQUENCY": "How often to announce the caller’s position and/or estimated hold time in the queue (0=disable)",
+ "MINANNOUNCEFREQUENCY": "Minimum announcement frequency (useful when the caller’s position changes frequently)",
+ "PERIODICANNOUNCEFREQUENCY": "Frequency of periodic announcements to the caller",
+ "ANNOUNCEPOSITIONLIMIT": "Used if you’ve defined announce-position as either 'limit' or 'more'",
+ "AFTERCALLWORKDURATION": "Pause length triggered by the After Call Work option",
+ "MEMBERDELAY": "Inserts a delay prior to the caller and agent in queue get connected",
+ "MUSICONHOLD": "Sets the music class to use for a particular queue",
+ "ANNOUNCETOAGENT": "Plays an announcement to the agent answering the call (e.g. to let him know which queue the caller is coming from)",
+ "RANDOMPERIODICANNOUNCE": "If yes, it plays the periodic announcements in random order",
+ "ANNOUNCEHOLDTIME": "Plays the estimated hold time along with the periodic announcements (Yes/No/Once)",
+ "ANNOUNCECALLERPOSITION": "Used to define if the caller’s position in the queue should be announced: No=never; Yes=always; Limit=only if it is within the limit defined by announce-position-limit; More= only if it is beyond the value defined by announce-position-limit",
+ "REPORTHOLDTIMEAGENT": "Enables reporting caller’s hold time to the agent in queue prior to connection",
+ "PERIODICANNOUNCE": "Set of periodic announcements to be played (in the order)",
+ "HOLDTIMEANNOUNCE": "Choose a Sound defined in Tools. Default=“Hold time”. Undefined=no announcement",
+ "YOUARENEXTANNOUNCE": "Choose a Sound defined in Tools. Default=“You are now first in line”. Undefined=no announcement",
+ "THEREAREANNOUNCE": "Choose a Sound defined in Tools. Default=“There are”. Undefined=no announcement",
+ "WAITINGCALLSANNOUNCE": "Choose a Sound defined in Tools. Default=“calls waiting”. Undefined=no announcement",
+ "ESTIMATEDHOLDTIMEANNOUNCE": "Choose a Sound defined in Tools. Default=“The current estimated hold time is”. Undefined=no announcement",
+ "MINUTESANNOUNCE": "Choose a Sound defined in Tools. Default=“minutes”. Undefined=no announcement",
+ "MINUTEANNOUNCE": "Choose a Sound defined in Tools. Default=“minute”. Undefined=no announcement",
+ "SECONDSANNOUNCE": "Choose a Sound defined in Tools. Default=“seconds”. Undefined=no announcement",
+ "THANKYOUANNOUNCE": "Choose a Sound defined in Tools. Default=“Thank you for your patience”. Undefined=no announcement",
+ "AFTERCALLWORK": "If enabled, the agent will be set on Pause after completing a call",
+ "AUTOPAUSE": "Enables/disables the automatic pause of agents who fail to answer a call. If enabled, it causes the agent to be paused in all queues he belongs to",
+ "RINGINUSE": "To avoid/allow sending calls to members whose status is In Use",
+ "TIMEOUTRESTART": "If yes, this resets the timeout for an agent to answer when either a BUSY or CONGESTION status is received from the channel",
+ "MONITORFORMAT": "Specifies the file format to use when recording. If monitor-format is inactive, calls will not be recorded",
+ "CONTEXT": "Allows a caller to exit the queue by pressing a single DTMF digit. If a context is specified and the caller enters a number, that digit will attempt to be matched in the context specified, and dialplan execution will continue there",
+ "SETINTERFACEVARIABLES": "If set to yes, just prior to the caller being connected with a queue agent some variables will be set (for more information see wiki docs:<a target=\"_blank\"href=\"https://wiki.xcallymotion.com/display/XMV/Queue+Campaigns#QueueCampaigns-Advanced\">click here</a>)",
+ "SETQUEUEVARIABLES": "If set to yes, just prior to the caller being connected with a queue agent and leaving the queue, some variables will be set (for more information, see wiki docs:<a target=\"_blank\"href=\"https://wiki.xcallymotion.com/display/XMV/Queue+Campaigns#QueueCampaigns-Advanced\">click here</a>)",
+ "SETQUEUEENTRYVARIABLES": "If set to yes, just prior to the caller being connected with a queue agent some variables will be set (for more information, see wiki docs:<a target=\"_blank\"href=\"https://wiki.xcallymotion.com/display/XMV/Queue+Campaigns#QueueCampaigns-Advanced\">click here</a>)",
+ "RECORDING": "Enable call recording",
+ "VOICEMAIL_CONTEXT": "The context of the relative extension",
+ "METHOD": "Outbound dialer method",
+ "POWERLEVEL": "Number of contacts to call for any available agent",
+ "PREDICTIVEOPTIMIZATION": "A factor to optimize in the predictive algorithm",
"PREDICTIVEOPTIMIZATIONPERCENTAGE": "Percentage based on the selected predictive optimization factor",
- "PREDICTIVEINTERVAL": "Time interval in minutes to be considered by the predictive algorithm to calculate amount of calls to generate for optimizing the predictive optimization factor",
- "MAXCONCURRENTCALLS": "The maximum number of concurrent calls that will be originated by the outbound dialer for this campaign. If set to 0, unlimited calls.",
- "CONCURRENTCALLS": "The maximum number of concurrent calls that will be originated by the outbound dialer for this campaign.",
+ "PREDICTIVEINTERVAL": "Time interval (in minutes) considered by the predictive algorithm to calculate the amount of calls to generate to optimize the result",
+ "MAXCONCURRENTCALLS": "Maximum number of concurrent calls that will be originated by the outbound dialer for this campaign (0=unlimited)",
+ "CONCURRENTCALLS": "Maximum number of concurrent calls that will be originated by the outbound dialer for this campaign",
"ORIGINATECALLERIDNAME": "Outgoing Caller Id Name",
"ORIGINATECALLERIDNUMBER": "Outgoing Caller Id Number",
- "ORIGINATETIMEOUT": "Time in seconds for the originating outbound call to establish connection. If the connectin is not established, the originate status will be No Answer.",
- "QUEUETIMEOUT": "Time in seconds that a call will wait in the queue before it is dropped. Min 1 and Max 999",
+ "ORIGINATETIMEOUT": "Time (in seconds) for the outbound call to establish a connection, otherwise the status is set to No Answer ",
+ "QUEUETIMEOUT": "Time (in seconds) a call will wait in the queue before it is dropped (Min 1 and Max 999)",
"GLOBALMAXRETRY": "Maximum number of times a contact is called before considering it closed",
- "CONGESTIONMAXRETRY": "Maximum number of times a failed contact for congestion reason is called before considering it closed.",
- "CONGESTIONRETRYTIME": "Time in minutes before retrying to reach a contact failed for congestion reason.",
+ "CONGESTIONMAXRETRY": "Maximum number of times a contact is called before considering it closed, when the call failed for congestion",
+ "CONGESTIONRETRYTIME": "Time in minutes before trying to call again a failed contact due to congestion",
"BUSYMAXRETRY": "Maximum number of times a failed contact for busy reason is called before considering it closed.",
- "BUSYRETRYTIME": "Time in minutes before retrying to reach a contact failed for busy reason.",
- "NOANSWERMAXRETRY": "Maximum number of times a failed contact for no answer reason is called before considering it closed.",
- "NOANSWERRETRYTIME": "Time in minutes before retrying to reach a contact failed for no answer reason.",
- "GLOBALINTERVAL": "Global time interval during which the dialer is allowed to call contacts. Please pay close attention when you modify this field. We will not be responsible or liable for your failure to comply with state Autodialer Laws and Regulations.",
+ "BUSYRETRYTIME": "Maximum number of times a contact is called before considering it closed, when the call failed for busy",
+ "NOANSWERMAXRETRY": "Maximum number of times a contact is called before considering it closed, when the call failed for no answer",
+ "NOANSWERRETRYTIME": "Time in minutes before trying to call again a failed contact due to no answer",
+ "GLOBALINTERVAL": "Global time interval during which the dialer is allowed to call contacts. We decline responsibility: pay attention when you modify this field, doing this you may fail to comply with the national Autodialer Laws and Regulations",
"NAME": "Only numbers, letters and specific characters (._) are supported"
},
"MUSICONHOLD": "Music On Hold",
"ANNOUNCETOAGENT": "Announce To Agent",
"ANNOUNCEMENTS": "Announcements",
+ "ADVANCEDPREVIEW": "Advanced",
"ADVANCED": "Advanced",
"ADVANCE": "Advanced",
"ANNOUNCEFREQUENCY": "Announce Frequency",
"GLOBAL_INTERVAL_IS_OVERTIME": "Out of Interval (Global)",
"INTERVAL_IS_NULL": "Interval is Null",
"TIMEZONE_UNKNOW": "Timezone Unknow",
- "AVAILABLE_CONTACTS_FINISHED": "Available contacts finished",
"INTERVAL_IS_EMPTY": "Interval is Empty",
"TOTAL_MANAGED": "Total Managed",
"OPEN": "Open",
git://repos.xcallymotion.com / motion2.git / blobdiff