{
"OPENCHANNEL": {
+ "NO_AGENT_ONLINE": "No Agent Online",
+ "GOTOREALTIME_OPENCHANNELQUEUE": "Go To Realtime Open channel Queue",
+ "PARTIALPAUSE": "Parital Pause",
+ "BUSY": "Busy",
+ "TIMER": "Timer",
+ "IDLE": "Idle",
+ "CAPACITY": "Capacity",
"REALTIME": "Realtime",
"TEXT": "Text",
"TIMES": "Number of times per interaction",
"EDIT_OPENCHANNELQUEUE": "Edit Open Channel Queue",
"DELETE_OPENCHANNELQUEUE": "Delete Open Channel Queue",
"PENALTY": "Penalty",
- "TEAMADD_OPENCHANNELQUEUE": "Add Team To Queue",
- "AGENTADD_OPENCHANNELQUEUE": "Add Agent To Queue",
+ "TEAMADD_OPENCHANNELQUEUE": "Add Team To Open Channel Queue",
+ "AGENTADD_OPENCHANNELQUEUE": "Add Agent To Open Channel Queue",
"ALL_AGENTS": "All Agents",
"SELECTED_AGENTS": "Selected Agents",
"CREATED_AT": "Created At",
"WAITING": "Waiting",
"VOICE": "Voice",
"CHAT": "Chat",
- "MAIL": "Mail",
+ "MAIL": "Email",
"SMS": "SMS",
"FAX": "Fax",
"AGENTSADD_QUEUE": "Add agents to Open Channel queue"