{
"VOICE": {
+ "SECOND_LEVEL_DISPOSITION": "Second Level Disposition",
+ "THIRD_LEVEL_DISPOSITION": "Third Level Disposition",
"FAILUREREASON": "Failure reason",
"TEXT": "Text",
"DOWNLOADTRANSCRIBE_VOICERECORDING": "Download Transcript",
"RUNTRANSCRIBESENTIMENT_VOICERECORDING": "Run Transcribe&Sentiment",
"RUNSENTIMENT_VOICERECORDING": "Run Sentiment",
"SENTIMENT": "Sentiment",
+ "SERVICELEVEL": "Service level",
"LEGEND": {
"CUSTOM_APPLICATION": "(*) - Custom application"
},
"NAME_MUST_VALID_PATTERN": "Wrong format",
"CALLERIDALL_MUST_VALID_PATTERN": "Wrong format",
"MANDATORYDISPOSITIONPAUSEID_REQUIRED": "Mandatory field",
- "CALLER_ID_MUST_VALID_PATTERN": "Wrong format"
+ "CALLER_ID_MUST_VALID_PATTERN": "Wrong format",
+ "PENALTY_REQUIRED": "You must specify a value for penalty"
},
"HELP": {
"TIMEOUT": "How many seconds to ring a device",
"AUTOPAUSE": "Enables/disables the automatic pause of agents who fail to answer a call. If enabled it causes the agent to be paused in all queues he belongs to",
"RINGINUSE": "To avoid/allow sending calls to members whose status is In Use",
"TIMEOUTRESTART": "If yes, this resets the timeout for an agent to answer when either a BUSY or CONGESTION status is received from the channel",
- "MONITORFORMAT": "Specifies the file format to use when recording. If monitor-format is inactive, calls will not be recorded",
+ "MONITORFORMAT": "Specifies the format of the recording file. If it set to 'inactive', calls will not be recorded",
"CONTEXT": "Allows a caller to exit the queue by pressing a single DTMF digit. If a context is specified and the caller enters a number, that digit will attempt to be matched in the context specified, and dialplan execution will continue there",
"SETINTERFACEVARIABLES": "If set to yes, just prior to the caller being connected with a queue agent some variables will be set (for more information see wiki docs)",
"SETQUEUEVARIABLES": "If set to yes, just prior to the caller being connected with a queue agent and leaving the queue, some variables will be set (for more information, see wiki docs)",
"NAME": "Only numbers, letters and specific characters (._) are supported",
"CALLERIDALL": "Supported format: \"CallerId\" <number>",
"CALLER_ID": "Supported format: \"CallerId\" <number>",
- "MANDATORYDISPOSITIONPAUSEID": "Pause status to set during mandatory disposition"
+ "MANDATORYDISPOSITIONPAUSEID": "Pause status to set during mandatory disposition",
+ "SERVICELEVEL": "Second settings for service level (default=0, no SL). Used for service level statistics (calls answered within service level time frame)"
}
}
}
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