"DESCRIPTION_TD_CHECK_MISSED": "If set to YES the process checks missed call when it runs in predictive mode (Autodial Level > 0). Default is YES.",
"APPLICATION_CHANNEL_LIMIT": "Channels Limit",
"DESCRIPTION_TD_CHANNEL_LIMIT": "The maximum number of Asterisk Channels for outgoing calls. Notice: set this value greater than 0 for IVR process. The value 0 means no upperbound limits.",
- "APPLICATION_CONTEXT_FOR_OTHER_CALLS": "Context for other calls",
+ "APPLICATION_CONTEXT_FOR_OTHER_CALLS": "Context for other calls (i.e. Planning Peer)",
"DESCRIPTION_TD_CONTEXT_FOR_OTHER_CALLS": "The Asterisk Context where the calls are routed to put in contact the agent directly with his planned calls.",
"APPLICATION_EXTENSION_FOR_OTHER_CALLS": "Extension for other calls",
"DESCRIPTION_TD_EXTENSION_FOR_OTHER_CALLS": "The destination extension to put in contact the agent directly with his planned calls, in which the dialplan execution begins if the device is answered.",
"APPLICATION_ATTACHMENT": "Attachment",
"APPLICATION_DUPLICATED_CONTACTS": "Duplicated contacts",
"APPLICATION_STUNADDR": "STUN Address",
- "DESCRIPTION_STUNADDR": "STUN Address Example: mystun.server.com:3478"
+ "DESCRIPTION_STUNADDR": "STUN Address Example: mystun.server.com:3478",
+ "APPLICATION_MAPPING": "Mapping",
+ "APPLICATION_DEFAULT_MAPPING": "Default Mapping",
+ "APPLICATION_MAPPING_MODULE": "Mapping Module",
+ "APPLICATION_MAPPING_FIELDS": "Mapping Fields",
+ "APPLICATION_CALLGROUP": "Call Group",
+ "DESCRIPTION_VOICE_CALLGROUP": "Defines the agent's callgroup",
+ "APPLICATION_PICKUPGROUP": "Pickup Group",
+ "DESCRIPTION_VOICE_PICKUPGROUP": "Defines the groups in which the agent can answer calls",
+ "APPLICATION_SHOW_OMNI_DESKTOP_BUTTON": "Show Omni Desktop button",
+ "APPLICATION_REQUIRED": "Required",
+ "APPLICATION_WAITING_QC": "Waiting QC",
+ "APPLICATION_WAITING_QC_EXTENDED": "Waiting Queue Calls",
+ "APPLICATION_ACTIVE_QC": "Active QC",
+ "APPLICATION_ACTIVE_QC_EXTENDED": "Active Queue Calls",
+ "APPLICATION_ANSWERED_QC": "Answered QC",
+ "APPLICATION_ANSWERED_QC_EXTENDED": "Answered Queue Calls",
+ "APPLICATION_ABANDONED_QC": "Abandoned QC",
+ "APPLICATION_ABANDONED_QC_EXTENDED": "Abandoned Queue Calls",
+ "APPLICATION_AVG_ANSWER_TIME_QC": "QC AAT",
+ "APPLICATION_AVG_ANSWER_TIME_QC_EXTENDED": "Queue Calls Average Answer Time",
+ "APPLICATION_AVG_TALK_TIME_QC": "QC ATT",
+ "APPLICATION_AVG_TALK_TIME_QC_EXTENDED": "Queue Calls Average Talk Time",
+ "APPLICATION_ANSWER_RATE_QC": "QC Answer Rate",
+ "APPLICATION_ANSWER_RATE_QC_EXTENDED": "Queue Calls Answer Rate",
+ "APPLICATION_ABANDON_RATE_QC": "QC Abandon Rate",
+ "APPLICATION_ABANDON_RATE_QC_EXTENDED": "Queue Calls Abandon Rate",
+ "APPLICATION_TOTAL_OFFERED_QC": "Total Offered QC",
+ "APPLICATION_TOTAL_OFFERED_QC_EXTENDED": "Total Offered Queue Calls",
+ "APPLICATION_UNMANAGED_QC": "Unmanaged QC",
+ "APPLICATION_UNMANAGED_QC_EXTENDED": "Unmanaged Queue Calls",
+ "APPLICATION_MANUAL_OUTBOUND_OB": "Manual Outbound",
+ "APPLICATION_MANUAL_OUTBOUND_OB_EXTENDED": "Manual Outbound Calls",
+ "APPLICATION_GLOBAL_DURATION_OB": "Global Duration",
+ "APPLICATION_GLOBAL_DURATION_OB_EXTENDED": "Global Outbound Calls Duration",
+ "APPLICATION_ANSWERED_OB": "Answered",
+ "APPLICATION_ANSWERED_OB_EXTENDED": "Answered Outbound Calls",
+ "APPLICATION_AVG_DURATION_OB": "AVG Duration",
+ "APPLICATION_AVG_DURATION_OB_EXTENDED": "Average Outbound Calls Duration",
+ "APPLICATION_ANSWER_RATE_OB": "Answer Rate",
+ "APPLICATION_ANSWER_RATE_OB_EXTENDED": "Outbound Calls Answer Rate",
+ "APPLICATION_MOTION_DIALER_CALLS_OB": "Motion Dialer Calls",
+ "APPLICATION_MOTION_DIALER_CALLS_OB_EXTENDED": "Motion Dialer Outbound Calls",
+ "APPLICATION_DASHBOARD_NEW_FI": "New FI",
+ "APPLICATION_DASHBOARD_NEW_FI_EXTENDED": "New",
+ "APPLICATION_DASHBOARD_OPEN_FI": "Open FI",
+ "APPLICATION_DASHBOARD_OPEN_FI_EXTENDED": "Open Fax Interactions",
+ "APPLICATION_DASHBOARD_PENDING_FI": "Pending FI",
+ "APPLICATION_DASHBOARD_PENDING_FI_EXTENDED": "Pending Fax Interactions",
+ "APPLICATION_DASHBOARD_CLOSED_FI": "Closed FI",
+ "APPLICATION_DASHBOARD_CLOSED_FI_EXTENDED": "Closed Fax Interactions",
+ "APPLICATION_TOTAL_FI": "Total FI",
+ "APPLICATION_TOTAL_FI_EXTENDED": "Total Fax Interactions",
+ "APPLICATION_TIMEOUT_FA": "Timeout FA",
+ "APPLICATION_TIMEOUT_FA_EXTENDED": "Timeout Fax Applications",
+ "APPLICATION_WAITING_FA": "Waiting FA",
+ "APPLICATION_WAITING_FA_EXTENDED": "Waiting Fax Applications",
+ "APPLICATION_DASHBOARD_NEW_EI": "New EI",
+ "APPLICATION_DASHBOARD_NEW_EI_EXTENDED": "New Email Interactions",
+ "APPLICATION_DASHBOARD_OPEN_EI": "Open EI",
+ "APPLICATION_DASHBOARD_OPEN_EI_EXTENDED": "Open Email Interactions",
+ "APPLICATION_DASHBOARD_PENDING_EI": "Pending EI",
+ "APPLICATION_DASHBOARD_PENDING_EI_EXTENDED": "Pending Email Interactions",
+ "APPLICATION_DASHBOARD_CLOSED_EI": "Closed EI",
+ "APPLICATION_DASHBOARD_CLOSED_EI_EXTENDED": "Closed Email Interactions",
+ "APPLICATION_TOTAL_EI": "Total EI",
+ "APPLICATION_TOTAL_EI_EXTENDED": "Total Email Interactions",
+ "APPLICATION_TIMEOUT_EA": "Timeout MA",
+ "APPLICATION_TIMEOUT_EA_EXTENDED": "Timeout Email Applications",
+ "APPLICATION_WAITING_EA": "Waiting MA",
+ "APPLICATION_WAITING_EA_EXTENDED": "Waiting Email Applications",
+ "APPLICATION_DASHBOARD_NEW_OI": "New OI",
+ "APPLICATION_DASHBOARD_NEW_OI_EXTENDED": "New Openchannel Interactions",
+ "APPLICATION_DASHBOARD_OPEN_OI": "Open OI",
+ "APPLICATION_DASHBOARD_OPEN_OI_EXTENDED": "Open Openchannel Interactions",
+ "APPLICATION_DASHBOARD_PENDING_OI": "Pending OI",
+ "APPLICATION_DASHBOARD_PENDING_OI_EXTENDED": "Pending Openchannel Interactions",
+ "APPLICATION_DASHBOARD_CLOSED_OI": "Closed OI",
+ "APPLICATION_DASHBOARD_CLOSED_OI_EXTENDED": "Closed Openchannel Interactions",
+ "APPLICATION_TOTAL_OI": "Total OI",
+ "APPLICATION_TOTAL_OI_EXTENDED": "Total Openchannel Interactions",
+ "APPLICATION_TIMEOUT_OA": "Timeout OA",
+ "APPLICATION_TIMEOUT_OA_EXTENDED": "Timeout Openchannel Applications",
+ "APPLICATION_WAITING_OA": "Waiting OA",
+ "APPLICATION_WAITING_OA_EXTENDED": "Waiting Openchannel Applications",
+ "APPLICATION_DASHBOARD_NEW_SI": "New SI",
+ "APPLICATION_DASHBOARD_NEW_SI_EXTENDED": "New SMS Interactions",
+ "APPLICATION_DASHBOARD_OPEN_SI": "Open SI",
+ "APPLICATION_DASHBOARD_OPEN_SI_EXTENDED": "Open SMS Interactions",
+ "APPLICATION_DASHBOARD_PENDING_SI": "Pending SI",
+ "APPLICATION_DASHBOARD_PENDING_SI_EXTENDED": "Pending SMS Interactions",
+ "APPLICATION_DASHBOARD_CLOSED_SI": "Closed SI",
+ "APPLICATION_DASHBOARD_CLOSED_SI_EXTENDED": "Closed SMS Interactions",
+ "APPLICATION_TOTAL_SI": "Total SI",
+ "APPLICATION_TOTAL_SI_EXTENDED": "Total SMS Interactions",
+ "APPLICATION_TIMEOUT_SA": "Timeout SA",
+ "APPLICATION_TIMEOUT_SA_EXTENDED": "Timeout SMS Applications",
+ "APPLICATION_WAITING_SA": "Waiting SA",
+ "APPLICATION_WAITING_SA_EXTENDED": "Waiting SMS Appllications",
+ "APPLICATION_DASHBOARD_WAITING_NEW_CI": "Waiting/New CI",
+ "APPLICATION_DASHBOARD_WAITING_NEW_CI_EXTENDED": "Waiting/New Chat Interactions",
+ "APPLICATION_DASHBOARD_OPEN_CI": "Open CI",
+ "APPLICATION_DASHBOARD_OPEN_CI_EXTENDED": "Open Chat Interactions",
+ "APPLICATION_UNMANAGED_CI": "Unmanaged CI",
+ "APPLICATION_UNMANAGED_CI_EXTENDED": "Unmanaged Chat Interactions",
+ "APPLICATION_DASHBOARD_CLOSED_CI": "Closed CI",
+ "APPLICATION_DASHBOARD_CLOSED_CI_EXTENDED": "Closed Chat Interactions",
+ "APPLICATION_DASHBOARD_ABANDONED_CI": "Abandoned CI",
+ "APPLICATION_DASHBOARD_ABANDONED_CI_EXTENDED": "Abandoned Chat Interactions",
+ "APPLICATION_TOTAL_CI": "Total CI",
+ "APPLICATION_TOTAL_CI_EXTENDED": "Total Chat Interactions",
+ "APPLICATION_TIMEOUT_CA": "Timeout CA",
+ "APPLICATION_TIMEOUT_CA_EXTENDED": "Timeout Chat Applications",
+ "APPLICATION_WAITING_CA": "Waiting CA",
+ "APPLICATION_WAITING_CA_EXTENDED": "Waiting Chat Applications",
+ "APPLICATION_WIDGET_SETTINGS": "Widget Settings",
+ "APPLICATION_WIDGET_TRESHOLD": "Treshold",
+ "DESCRIPTION_WIDGET_TRESHOLD": "Enable a limit after wich a warning icon is shown",
+ "APPLICATION_THRESHOLD_LIMIT": "Treshold Limit",
+ "APPLICATION_RINGTIMEOUT": "Ring timeout",
+ "DESCRIPTION_TD_STATUS_RINGTIMEOUT": "The number and the time (in minutes) before retrying to reach a contact failed for RINGTIMEOUT reason. If set to 0, the Process uses properties Max Retries and Retry Time.",
+ "APPLICATION_TRIGGER_UP": "Call Answer",
+ "APPLICATION_TRIGGER_REJECTED": "Agent Rejected",
+ "APPLICATION_TRIGGER_RINGNOANSWER": "Agent ring timeout",
+ "APPLICATION_TRIGGER_HANGUP": "Call Hangup",
+ "APPLICATION_TRIGGER_RINGING": "Call Ringing",
+ "APPLICATION_TRIGGER_ABANDONED": "Call Abandoned",
+ "APPLICATION_MOTION_BAR_CUSTOMIZATION": "Motion Bar Customization",
+ "APPLICATION_OLD_UID": "Old UID",
+ "APPLICATION_NEW_UID": "New UID",
+ "APPLICATION_VIDEO_ON": "Video On",
+ "APPLICATION_APPS_VIDEOON": "Video On",
+ "APPLICATION_DOMAIN": "Domain",
+ "APPLICATION_THEME": "Theme"
}
git://repos.xcallymotion.com / motion.git / blobdiff