Built motion from commit bab6f49e.|2.6.17
[motion2.git] / server / services / ami / trigger / integration / desk.js
index 922b494..19a4ffb 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xa0ba=['emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','%s/users','remoteUri','then','total_entries','find','_embedded','entries','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','[HTTP]','defaults','GET','authType','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','%s/customers/search','Enduser\x20found!','POST','work','length','map','forEach','includes','picklist','type','nameField','toLowerCase','content','customField','custom_fields','variable','variableName','idField','customVariable','Variable','name','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','xCALLY','Motion','CTI','concat','Tags','Descriptions','/api/v2/users/%d','user','Fields','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','error','Desk\x20account\x20type\x20not\x20recognized','catch','stringify','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Ticket\x20created!','%s/agent/tickets/%s','unmanaged','lastevent','Authorization','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','desk','redis','localhost'];(function(_0xa00268,_0x551d5a){var _0x38e5eb=function(_0x1962de){while(--_0x1962de){_0xa00268['push'](_0xa00268['shift']());}};_0x38e5eb(++_0x551d5a);}(_0xa0ba,0x140));var _0xaa0b=function(_0x2d994d,_0x168a27){_0x2d994d=_0x2d994d-0x0;var _0xd54be4=_0xa0ba[_0x2d994d];return _0xd54be4;};'use strict';var _=require(_0xaa0b('0x0'));var rp=require(_0xaa0b('0x1'));var md5=require(_0xaa0b('0x2'));var util=require(_0xaa0b('0x3'));var Redis=require(_0xaa0b('0x4'));var intUtil=require(_0xaa0b('0x5'));var config=require(_0xaa0b('0x6'));var logger=require('../../../../config/logger')(_0xaa0b('0x7'));config[_0xaa0b('0x8')]=_['defaults'](config['redis'],{'host':_0xaa0b('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x195226,_0x3ce11f,_0x46f7bb){io['to'](_0x195226)[_0xaa0b('0xa')](_0x3ce11f,_0x46f7bb);}var headers={'Content-Type':_0xaa0b('0xb'),'Accept':_0xaa0b('0xb')};function getUser(_0x2eecea,_0x4581ed){if(intUtil[_0xaa0b('0xc')](_0x4581ed)===!![]){logger[_0xaa0b('0xd')](_0xaa0b('0xe'),_0x4581ed);return request({'uri':util[_0xaa0b('0xf')](_0xaa0b('0x10'),_0x2eecea[_0xaa0b('0x11')])})[_0xaa0b('0x12')](function(_0xa9fb57){if(_0xa9fb57[_0xaa0b('0x13')]){return _[_0xaa0b('0x14')](_0xa9fb57[_0xaa0b('0x15')][_0xaa0b('0x16')],{'email':_0x4581ed});}})[_0xaa0b('0x12')](function(_0x48d0c7){if(_0x48d0c7){logger[_0xaa0b('0xd')](_0xaa0b('0x17'));return _0x48d0c7;}else{logger[_0xaa0b('0xd')](_0xaa0b('0x18'));return request({'uri':util[_0xaa0b('0xf')]('%s/users/me',_0x2eecea[_0xaa0b('0x11')])});}});}else{logger[_0xaa0b('0xd')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xaa0b('0xf')](_0xaa0b('0x19'),_0x2eecea['remoteUri'])});}}function request(_0x176047){logger[_0xaa0b('0x1a')](_0xaa0b('0x1b'),JSON['stringify'](_0x176047));return rp(_[_0xaa0b('0x1c')](_0x176047,{'method':_0xaa0b('0x1d'),'headers':headers,'json':!![]}));}function getAuth(_0x2458dc){var _0x44a1bf;if(_0x2458dc[_0xaa0b('0x1e')]==='basic'){_0x44a1bf=util[_0xaa0b('0xf')](_0xaa0b('0x1f'),_0x2458dc[_0xaa0b('0x20')],_0x2458dc['password']);}else if(_0x2458dc[_0xaa0b('0x1e')]===_0xaa0b('0x21')){_0x44a1bf=util['format'](_0xaa0b('0x22'),_0x2458dc[_0xaa0b('0x20')],_0x2458dc[_0xaa0b('0x21')]);}return util[_0xaa0b('0xf')](_0xaa0b('0x23'),new Buffer(_0x44a1bf)[_0xaa0b('0x24')](_0xaa0b('0x25')));}function getEndUser(_0x14fc28,_0x59d68f,_0x119c17){logger[_0xaa0b('0xd')]('Searching\x20enduser\x20with\x20phone',_0x119c17);return request({'uri':util[_0xaa0b('0xf')](_0xaa0b('0x26'),_0x14fc28[_0xaa0b('0x11')]),'qs':{'phone':_0x119c17}})[_0xaa0b('0x12')](function(_0x23a402){if(_0x23a402['total_entries']){logger[_0xaa0b('0xd')](_0xaa0b('0x27'));return _0x23a402[_0xaa0b('0x15')][_0xaa0b('0x16')][0x0];}else{logger[_0xaa0b('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xaa0b('0xf')]('%s/customers',_0x14fc28[_0xaa0b('0x11')]),'method':_0xaa0b('0x28'),'body':{'first_name':_0x59d68f,'title':_0x59d68f,'phone_numbers':[{'type':_0xaa0b('0x29'),'value':_0x119c17}]}});}});}function getTags(_0x186029,_0x17c971){var _0x3f654c=[];if(_0x186029&&_0x186029[_0xaa0b('0x2a')]>0x0){_0x3f654c=_[_0xaa0b('0x2b')](_0x186029,_0x17c971);}return _0x3f654c;}function getCustomFields(_0x1bcd59,_0x241d17){var _0x2d9991=[];var _0x6fc96b={'custom_fields':{}};if(_0x1bcd59[_0xaa0b('0x2a')]>0x0){_[_0xaa0b('0x2c')](_0x1bcd59,function(_0x4f4dae){if(_[_0xaa0b('0x2d')](['string',_0xaa0b('0x2e')],_0x4f4dae[_0xaa0b('0x2f')])&&_0x4f4dae['nameField']&&!_0x4f4dae['customField']){_0x6fc96b[_0x4f4dae[_0xaa0b('0x30')][_0xaa0b('0x31')]()]=_0x4f4dae[_0xaa0b('0x32')][_0xaa0b('0x24')]();}else if(_[_0xaa0b('0x2d')](['string',_0xaa0b('0x2e')],_0x4f4dae['type'])&&_0x4f4dae['idField']&&_0x4f4dae[_0xaa0b('0x33')]){_0x6fc96b[_0xaa0b('0x34')][_0x4f4dae['idField']]=_0x4f4dae[_0xaa0b('0x32')]['toString']();}else if(_0x4f4dae[_0xaa0b('0x2f')]===_0xaa0b('0x35')&&_0x4f4dae[_0xaa0b('0x36')]&&_0x4f4dae[_0xaa0b('0x37')]&&_0x4f4dae[_0xaa0b('0x33')]){_0x241d17[_0x4f4dae[_0xaa0b('0x36')]]&&(_0x6fc96b[_0xaa0b('0x34')][_0x4f4dae[_0xaa0b('0x37')]]=_0x241d17[_0x4f4dae['variableName']][_0xaa0b('0x24')]());}else if(_0x4f4dae['type']===_0xaa0b('0x38')&&_0x4f4dae[_0xaa0b('0x39')]&&_0x4f4dae[_0xaa0b('0x39')]['name']&&_0x4f4dae[_0xaa0b('0x37')]&&_0x4f4dae['customField']){_0x241d17[_0x4f4dae[_0xaa0b('0x39')][_0xaa0b('0x3a')][_0xaa0b('0x31')]()]&&(_0x6fc96b['custom_fields'][_0x4f4dae[_0xaa0b('0x37')]]=_0x241d17[_0x4f4dae['Variable']['name']['toLowerCase']()][_0xaa0b('0x24')]());}});}if(_0x6fc96b[_0xaa0b('0x3b')]){_0x6fc96b['priority']=Number(_0x6fc96b[_0xaa0b('0x3b')]);}return _0x6fc96b;}function getTicket(_0x546f9e,_0x20b09f,_0x46c9a9,_0x273857,_0x2f1c6e){logger[_0xaa0b('0xd')](_0xaa0b('0x3c'));var _0x28a04d=_[_0xaa0b('0x3d')]({'subject':intUtil[_0xaa0b('0x3e')](_0x273857[_0xaa0b('0x3f')],_0x2f1c6e,'\x20'),'type':'phone','status':'new','labels':[_0xaa0b('0x40'),_0xaa0b('0x41'),_0xaa0b('0x42')][_0xaa0b('0x43')](getTags(_0x273857[_0xaa0b('0x44')],_0xaa0b('0x3a'))),'description':intUtil[_0xaa0b('0x3e')](_0x273857[_0xaa0b('0x45')],_0x2f1c6e,'\x0a'),'_links':{'assigned_user':{'href':util[_0xaa0b('0xf')](_0xaa0b('0x46'),_0x20b09f['id']),'class':_0xaa0b('0x47')}},'message':{'direction':'in','body':intUtil[_0xaa0b('0x3e')](_0x273857[_0xaa0b('0x45')],_0x2f1c6e,'\x0a')}},getCustomFields(_0x273857[_0xaa0b('0x48')],_0x2f1c6e));return request({'uri':util[_0xaa0b('0xf')](_0xaa0b('0x49'),_0x546f9e[_0xaa0b('0x11')],_0x46c9a9['id']),'method':_0xaa0b('0x28'),'body':_0x28a04d});}exports[_0xaa0b('0x4a')]=function(_0x24de48,_0xc7481c,_0x58497a,_0x5460d4,_0x268b25,_0x54d1a4){var _0x2f90b6,_0x2a126d;_0x54d1a4[_0xaa0b('0x11')]=intUtil[_0xaa0b('0x4b')](_0x54d1a4[_0xaa0b('0x11')]);_0x54d1a4['serverUrl']=intUtil['stripTrailingSlash'](_0x54d1a4[_0xaa0b('0x4c')]);if(_0x268b25&&_0x268b25[_0xaa0b('0x4d')]){logger['info'](_0xaa0b('0x4e'),'Recording\x20is\x20enabled!');_0xc7481c[_0xaa0b('0x4f')]=util[_0xaa0b('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x54d1a4[_0xaa0b('0x4c')],_0xc7481c['uniqueid'],md5(_0xc7481c[_0xaa0b('0x50')]));}else{_0xc7481c['recordingURL']='';}headers['Authorization']=getAuth(_0x54d1a4);return getUser(_0x54d1a4,_0x5460d4[_0xaa0b('0x51')])[_0xaa0b('0x12')](function(_0x2e195d){_0x2f90b6=_0x2e195d;logger[_0xaa0b('0xd')]('The\x20User\x20ID\x20is:',_0x2f90b6['id']);return getEndUser(_0x54d1a4,_0xc7481c[_0xaa0b('0x52')],_0xc7481c[_0xaa0b('0x53')]);})[_0xaa0b('0x12')](function(_0x2c9a71){_0x2a126d=_0x2c9a71;logger[_0xaa0b('0xd')](_0xaa0b('0x54'),_0x2a126d['id']);return getTicket(_0x54d1a4,_0x2f90b6,_0x2a126d,_0x58497a,_0xc7481c);})[_0xaa0b('0x12')](function(_0x2b8f42){if(_0x2b8f42){logger[_0xaa0b('0xd')]('Ticket\x20created!');logger['info'](_0xaa0b('0x55'),_0x2b8f42['id']);switch(_0x54d1a4[_0xaa0b('0x2f')]){case _0xaa0b('0x56'):logger['info'](_0xaa0b('0x4e'),_0xaa0b('0x57'));emit(util['format'](_0xaa0b('0x58'),_0x5460d4['name']),_0xaa0b('0x59'),{'recordId':_0x2b8f42['id']});break;case _0xaa0b('0x5a'):logger['info'](_0xaa0b('0x4e'),_0xaa0b('0x5b'));emit(util[_0xaa0b('0xf')](_0xaa0b('0x58'),_0x5460d4[_0xaa0b('0x3a')]),_0xaa0b('0x5c'),{'uri':util[_0xaa0b('0xf')](_0xaa0b('0x5d'),_0x2b8f42['id'])});break;default:logger[_0xaa0b('0x5e')]('[QUEUE]',_0xaa0b('0x5f'));}}})[_0xaa0b('0x60')](function(_0x370d14){console[_0xaa0b('0x5e')](_0x370d14);logger[_0xaa0b('0x5e')]('[QUEUE]',JSON[_0xaa0b('0x61')](_0x370d14));});};exports['outbound']=function(_0x589ab9,_0x59d351,_0x5bd3ff,_0x2ca471,_0x3df98f,_0x7ad990,_0x1248ae){var _0x2665f4,_0x5f50da;_0x7ad990[_0xaa0b('0x11')]=intUtil[_0xaa0b('0x4b')](_0x7ad990['remoteUri']);_0x7ad990['serverUrl']=intUtil[_0xaa0b('0x4b')](_0x7ad990[_0xaa0b('0x4c')]);if(_0x1248ae&&_0x1248ae['recordingFormat']&&_0x1248ae[_0xaa0b('0x62')]!==_0xaa0b('0x63')){logger[_0xaa0b('0xd')](_0xaa0b('0x64'),'Recording\x20is\x20enabled!');_0x59d351[_0xaa0b('0x4f')]=util['format'](_0xaa0b('0x65'),_0x7ad990['serverUrl'],_0x59d351[_0xaa0b('0x50')],md5(_0x59d351[_0xaa0b('0x50')]));}headers['Authorization']=getAuth(_0x7ad990);return getUser(_0x7ad990,_0x2ca471['email'])[_0xaa0b('0x12')](function(_0x160a9c){_0x2665f4=_0x160a9c;logger[_0xaa0b('0xd')](_0xaa0b('0x66'),_0x2665f4['id']);return getEndUser(_0x7ad990,_0x59d351[_0xaa0b('0x67')],_0x59d351[_0xaa0b('0x68')]);})[_0xaa0b('0x12')](function(_0x3f4ff3){_0x5f50da=_0x3f4ff3;logger[_0xaa0b('0xd')](_0xaa0b('0x54'),_0x5f50da['id']);return getTicket(_0x7ad990,_0x2665f4,_0x5f50da,_0x5bd3ff,_0x59d351);})[_0xaa0b('0x12')](function(_0x8eebaa){if(_0x8eebaa){logger[_0xaa0b('0xd')](_0xaa0b('0x69'));logger[_0xaa0b('0xd')](_0xaa0b('0x55'),_0x8eebaa['id']);switch(_0x7ad990['type']){case _0xaa0b('0x56'):logger[_0xaa0b('0xd')]('[QUEUE]',_0xaa0b('0x57'));emit(util[_0xaa0b('0xf')]('user:%s',_0x2ca471[_0xaa0b('0x3a')]),_0xaa0b('0x59'),{'recordId':_0x8eebaa['id']});break;case _0xaa0b('0x5a'):logger[_0xaa0b('0xd')](_0xaa0b('0x4e'),_0xaa0b('0x5b'));emit(util[_0xaa0b('0xf')](_0xaa0b('0x58'),_0x2ca471['name']),_0xaa0b('0x5c'),{'uri':util[_0xaa0b('0xf')](_0xaa0b('0x6a'),_0x7ad990['remoteUri'],_0x8eebaa['id'])});break;default:logger[_0xaa0b('0x5e')](_0xaa0b('0x64'),_0xaa0b('0x5f'));}}})[_0xaa0b('0x60')](function(_0x1fe2fa){logger['error'](_0xaa0b('0x64'),JSON[_0xaa0b('0x61')](_0x1fe2fa));});};exports[_0xaa0b('0x6b')]=function(_0x5d8b68,_0x18776e,_0x1711b1,_0x28d95e,_0x1ed055,_0x397c94){var _0x57d4fb,_0x98bec5;_0x397c94[_0xaa0b('0x11')]=intUtil[_0xaa0b('0x4b')](_0x397c94[_0xaa0b('0x11')]);_0x397c94[_0xaa0b('0x4c')]=intUtil[_0xaa0b('0x4b')](_0x397c94['serverUrl']);if(_0x1ed055&&_0x1ed055['monitor_format']){logger[_0xaa0b('0xd')]('['+_0x18776e[_0xaa0b('0x6c')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x18776e[_0xaa0b('0x4f')]=util[_0xaa0b('0xf')](_0xaa0b('0x65'),_0x397c94[_0xaa0b('0x4c')],_0x18776e[_0xaa0b('0x50')],md5(_0x18776e[_0xaa0b('0x50')]));}else{_0x18776e[_0xaa0b('0x4f')]='';}headers[_0xaa0b('0x6d')]=getAuth(_0x397c94);return getUser(_0x397c94)[_0xaa0b('0x12')](function(_0x3471dd){_0x57d4fb=_0x3471dd;logger[_0xaa0b('0xd')](_0xaa0b('0x66'),_0x57d4fb['id']);return getEndUser(_0x397c94,_0x18776e['calleridname'],_0x18776e[_0xaa0b('0x53')]);})[_0xaa0b('0x12')](function(_0x30ca15){_0x98bec5=_0x30ca15;logger[_0xaa0b('0xd')](_0xaa0b('0x54'),_0x98bec5['id']);return getTicket(_0x397c94,_0x57d4fb,_0x98bec5,_0x1711b1,_0x18776e);})[_0xaa0b('0x12')](function(_0x4658f2){if(_0x4658f2){logger[_0xaa0b('0xd')](_0xaa0b('0x69'));logger[_0xaa0b('0xd')]('The\x20Ticket\x20ID\x20is:',_0x4658f2['id']);}})['catch'](function(_0x445ac0){logger[_0xaa0b('0x5e')]('['+_0x18776e[_0xaa0b('0x6c')]['toUpperCase']()+']',JSON[_0xaa0b('0x61')](_0x445ac0));});};
\ No newline at end of file
+var _0xe14b=['CTI','concat','Tags','Descriptions','/api/v2/users/%d','user','%s/customers/%d/cases','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','error','Desk\x20account\x20type\x20not\x20recognized','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','integrationTab','newTab','catch','unmanaged','lastevent','toUpperCase','calleridname','lodash','request-promise','ioredis','./util','../../../../config/logger','defaults','redis','localhost','socket.io-emitter','application/json','validateEmail','format','%s/users','then','total_entries','find','_embedded','entries','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','[HTTP]','stringify','GET','authType','basic','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','%s/customers','remoteUri','POST','length','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','toString','idField','variableName','custom_fields','Variable','name','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY'];(function(_0x20a584,_0xe384a5){var _0x4b41a8=function(_0x2127c6){while(--_0x2127c6){_0x20a584['push'](_0x20a584['shift']());}};_0x4b41a8(++_0xe384a5);}(_0xe14b,0x93));var _0xbe14=function(_0x48f44f,_0x2d78a2){_0x48f44f=_0x48f44f-0x0;var _0x2aead2=_0xe14b[_0x48f44f];return _0x2aead2;};'use strict';var _=require(_0xbe14('0x0'));var rp=require(_0xbe14('0x1'));var md5=require('md5');var util=require('util');var Redis=require(_0xbe14('0x2'));var intUtil=require(_0xbe14('0x3'));var config=require('../../../../config/environment');var logger=require(_0xbe14('0x4'))('desk');config['redis']=_[_0xbe14('0x5')](config[_0xbe14('0x6')],{'host':_0xbe14('0x7'),'port':0x18eb});var io=require(_0xbe14('0x8'))(new Redis(config[_0xbe14('0x6')]));function emit(_0x39387e,_0x196fca,_0x566ae7){io['to'](_0x39387e)['emit'](_0x196fca,_0x566ae7);}var headers={'Content-Type':'application/json','Accept':_0xbe14('0x9')};function getUser(_0x6fceff,_0xd68cd7){if(intUtil[_0xbe14('0xa')](_0xd68cd7)===!![]){logger['info']('Getting\x20agent\x20with\x20email',_0xd68cd7);return request({'uri':util[_0xbe14('0xb')](_0xbe14('0xc'),_0x6fceff['remoteUri'])})[_0xbe14('0xd')](function(_0x35aa19){if(_0x35aa19[_0xbe14('0xe')]){return _[_0xbe14('0xf')](_0x35aa19[_0xbe14('0x10')][_0xbe14('0x11')],{'email':_0xd68cd7});}})[_0xbe14('0xd')](function(_0x2850cb){if(_0x2850cb){logger[_0xbe14('0x12')](_0xbe14('0x13'));return _0x2850cb;}else{logger[_0xbe14('0x12')](_0xbe14('0x14'));return request({'uri':util[_0xbe14('0xb')]('%s/users/me',_0x6fceff['remoteUri'])});}});}else{logger[_0xbe14('0x12')](_0xbe14('0x15'));return request({'uri':util[_0xbe14('0xb')](_0xbe14('0x16'),_0x6fceff['remoteUri'])});}}function request(_0x21c789){logger[_0xbe14('0x17')](_0xbe14('0x18'),JSON[_0xbe14('0x19')](_0x21c789));return rp(_[_0xbe14('0x5')](_0x21c789,{'method':_0xbe14('0x1a'),'headers':headers,'json':!![]}));}function getAuth(_0x17ae86){var _0x5ea1f8;if(_0x17ae86[_0xbe14('0x1b')]===_0xbe14('0x1c')){_0x5ea1f8=util[_0xbe14('0xb')](_0xbe14('0x1d'),_0x17ae86[_0xbe14('0x1e')],_0x17ae86[_0xbe14('0x1f')]);}else if(_0x17ae86['authType']===_0xbe14('0x20')){_0x5ea1f8=util[_0xbe14('0xb')](_0xbe14('0x21'),_0x17ae86[_0xbe14('0x1e')],_0x17ae86[_0xbe14('0x20')]);}return util['format'](_0xbe14('0x22'),new Buffer(_0x5ea1f8)['toString'](_0xbe14('0x23')));}function getEndUser(_0x56e80c,_0x32e8eb,_0x4a25fa){logger[_0xbe14('0x12')](_0xbe14('0x24'),_0x4a25fa);return request({'uri':util['format'](_0xbe14('0x25'),_0x56e80c['remoteUri']),'qs':{'phone':_0x4a25fa}})[_0xbe14('0xd')](function(_0x4851f8){if(_0x4851f8[_0xbe14('0xe')]){logger[_0xbe14('0x12')](_0xbe14('0x26'));return _0x4851f8[_0xbe14('0x10')][_0xbe14('0x11')][0x0];}else{logger[_0xbe14('0x12')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xbe14('0xb')](_0xbe14('0x27'),_0x56e80c[_0xbe14('0x28')]),'method':_0xbe14('0x29'),'body':{'first_name':_0x32e8eb,'title':_0x32e8eb,'phone_numbers':[{'type':'work','value':_0x4a25fa}]}});}});}function getTags(_0x16f884,_0x29fc64){var _0x59bf34=[];if(_0x16f884&&_0x16f884[_0xbe14('0x2a')]>0x0){_0x59bf34=_[_0xbe14('0x2b')](_0x16f884,_0x29fc64);}return _0x59bf34;}function getCustomFields(_0x1c7cc7,_0x19252f){var _0x34d648=[];var _0x36d4b2={'custom_fields':{}};if(_0x1c7cc7[_0xbe14('0x2a')]>0x0){_[_0xbe14('0x2c')](_0x1c7cc7,function(_0x4168c8){if(_[_0xbe14('0x2d')]([_0xbe14('0x2e'),_0xbe14('0x2f')],_0x4168c8[_0xbe14('0x30')])&&_0x4168c8[_0xbe14('0x31')]&&!_0x4168c8[_0xbe14('0x32')]){_0x36d4b2[_0x4168c8[_0xbe14('0x31')][_0xbe14('0x33')]()]=_0x4168c8[_0xbe14('0x34')][_0xbe14('0x35')]();}else if(_[_0xbe14('0x2d')](['string',_0xbe14('0x2f')],_0x4168c8['type'])&&_0x4168c8['idField']&&_0x4168c8[_0xbe14('0x32')]){_0x36d4b2['custom_fields'][_0x4168c8[_0xbe14('0x36')]]=_0x4168c8[_0xbe14('0x34')]['toString']();}else if(_0x4168c8['type']==='variable'&&_0x4168c8[_0xbe14('0x37')]&&_0x4168c8[_0xbe14('0x36')]&&_0x4168c8['customField']){_0x19252f[_0x4168c8[_0xbe14('0x37')]]&&(_0x36d4b2[_0xbe14('0x38')][_0x4168c8[_0xbe14('0x36')]]=_0x19252f[_0x4168c8[_0xbe14('0x37')]][_0xbe14('0x35')]());}else if(_0x4168c8['type']==='customVariable'&&_0x4168c8[_0xbe14('0x39')]&&_0x4168c8['Variable']['name']&&_0x4168c8['idField']&&_0x4168c8[_0xbe14('0x32')]){_0x19252f[_0x4168c8[_0xbe14('0x39')][_0xbe14('0x3a')][_0xbe14('0x33')]()]&&(_0x36d4b2[_0xbe14('0x38')][_0x4168c8[_0xbe14('0x36')]]=_0x19252f[_0x4168c8[_0xbe14('0x39')][_0xbe14('0x3a')][_0xbe14('0x33')]()][_0xbe14('0x35')]());}});}if(_0x36d4b2[_0xbe14('0x3b')]){_0x36d4b2[_0xbe14('0x3b')]=Number(_0x36d4b2['priority']);}return _0x36d4b2;}function getTicket(_0x4f51f8,_0x43cdaa,_0x2951e1,_0x13bfcf,_0x520e09){logger[_0xbe14('0x12')](_0xbe14('0x3c'));var _0xeda70e=_[_0xbe14('0x3d')]({'subject':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x3f')],_0x520e09,'\x20'),'type':_0xbe14('0x40'),'status':_0xbe14('0x41'),'labels':[_0xbe14('0x42'),'Motion',_0xbe14('0x43')][_0xbe14('0x44')](getTags(_0x13bfcf[_0xbe14('0x45')],_0xbe14('0x3a'))),'description':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x46')],_0x520e09,'\x0a'),'_links':{'assigned_user':{'href':util['format'](_0xbe14('0x47'),_0x43cdaa['id']),'class':_0xbe14('0x48')}},'message':{'direction':'in','body':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x46')],_0x520e09,'\x0a')}},getCustomFields(_0x13bfcf['Fields'],_0x520e09));return request({'uri':util['format'](_0xbe14('0x49'),_0x4f51f8[_0xbe14('0x28')],_0x2951e1['id']),'method':_0xbe14('0x29'),'body':_0xeda70e});}exports['queue']=function(_0x5d5318,_0x6b6aa8,_0x59ae4d,_0x5657fe,_0x3593f8,_0x1f0355){var _0x8216c3,_0x5051e4;_0x1f0355['remoteUri']=intUtil['stripTrailingSlash'](_0x1f0355[_0xbe14('0x28')]);_0x1f0355[_0xbe14('0x4a')]=intUtil[_0xbe14('0x4b')](_0x1f0355['serverUrl']);if(_0x3593f8&&_0x3593f8[_0xbe14('0x4c')]){logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x4e'));_0x6b6aa8['recordingURL']=util['format'](_0xbe14('0x4f'),_0x1f0355[_0xbe14('0x4a')],_0x6b6aa8[_0xbe14('0x50')],md5(_0x6b6aa8[_0xbe14('0x50')]));}else{_0x6b6aa8[_0xbe14('0x51')]='';}headers['Authorization']=getAuth(_0x1f0355);return getUser(_0x1f0355,_0x5657fe['email'])[_0xbe14('0xd')](function(_0x2a3623){_0x8216c3=_0x2a3623;logger[_0xbe14('0x12')](_0xbe14('0x52'),_0x8216c3['id']);return getEndUser(_0x1f0355,_0x6b6aa8['calleridname'],_0x6b6aa8[_0xbe14('0x53')]);})[_0xbe14('0xd')](function(_0x53e8ab){_0x5051e4=_0x53e8ab;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x5051e4['id']);return getTicket(_0x1f0355,_0x8216c3,_0x5051e4,_0x59ae4d,_0x6b6aa8);})[_0xbe14('0xd')](function(_0x36c20c){if(_0x36c20c){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x36c20c['id']);switch(_0x1f0355['type']){case'integrationTab':logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x56'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x5657fe[_0xbe14('0x3a')]),_0xbe14('0x58'),{'recordId':_0x36c20c['id']});break;case'newTab':logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x59'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x5657fe['name']),_0xbe14('0x5a'),{'uri':util[_0xbe14('0xb')](_0xbe14('0x5b'),_0x36c20c['id'])});break;default:logger[_0xbe14('0x5c')](_0xbe14('0x4d'),_0xbe14('0x5d'));}}})['catch'](function(_0x5aeea9){console[_0xbe14('0x5c')](_0x5aeea9);logger[_0xbe14('0x5c')](_0xbe14('0x4d'),JSON['stringify'](_0x5aeea9));});};exports['outbound']=function(_0x44fe0d,_0x134878,_0x50d78f,_0x339a86,_0x32496a,_0x50c2a0,_0x28f995){var _0x4a40d2,_0x41ba58;_0x50c2a0[_0xbe14('0x28')]=intUtil[_0xbe14('0x4b')](_0x50c2a0['remoteUri']);_0x50c2a0[_0xbe14('0x4a')]=intUtil[_0xbe14('0x4b')](_0x50c2a0['serverUrl']);if(_0x28f995&&_0x28f995[_0xbe14('0x5e')]&&_0x28f995[_0xbe14('0x5e')]!==_0xbe14('0x5f')){logger[_0xbe14('0x12')](_0xbe14('0x60'),'Recording\x20is\x20enabled!');_0x134878[_0xbe14('0x51')]=util[_0xbe14('0xb')](_0xbe14('0x4f'),_0x50c2a0[_0xbe14('0x4a')],_0x134878[_0xbe14('0x50')],md5(_0x134878[_0xbe14('0x50')]));}headers[_0xbe14('0x61')]=getAuth(_0x50c2a0);return getUser(_0x50c2a0,_0x339a86['email'])[_0xbe14('0xd')](function(_0x1b47a4){_0x4a40d2=_0x1b47a4;logger[_0xbe14('0x12')](_0xbe14('0x52'),_0x4a40d2['id']);return getEndUser(_0x50c2a0,_0x134878[_0xbe14('0x62')],_0x134878[_0xbe14('0x63')]);})[_0xbe14('0xd')](function(_0x32df3c){_0x41ba58=_0x32df3c;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x41ba58['id']);return getTicket(_0x50c2a0,_0x4a40d2,_0x41ba58,_0x50d78f,_0x134878);})[_0xbe14('0xd')](function(_0x4bccfc){if(_0x4bccfc){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x4bccfc['id']);switch(_0x50c2a0[_0xbe14('0x30')]){case _0xbe14('0x64'):logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x56'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x339a86[_0xbe14('0x3a')]),_0xbe14('0x58'),{'recordId':_0x4bccfc['id']});break;case _0xbe14('0x65'):logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x59'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x339a86[_0xbe14('0x3a')]),_0xbe14('0x5a'),{'uri':util[_0xbe14('0xb')]('%s/agent/tickets/%s',_0x50c2a0[_0xbe14('0x28')],_0x4bccfc['id'])});break;default:logger[_0xbe14('0x5c')](_0xbe14('0x60'),_0xbe14('0x5d'));}}})[_0xbe14('0x66')](function(_0x222944){logger[_0xbe14('0x5c')](_0xbe14('0x60'),JSON[_0xbe14('0x19')](_0x222944));});};exports[_0xbe14('0x67')]=function(_0x5917d5,_0x18be56,_0x442ec4,_0x2d4dd4,_0xfd32a3,_0x3ac6d8){var _0x5a1ea6,_0x42b341;_0x3ac6d8[_0xbe14('0x28')]=intUtil[_0xbe14('0x4b')](_0x3ac6d8[_0xbe14('0x28')]);_0x3ac6d8[_0xbe14('0x4a')]=intUtil['stripTrailingSlash'](_0x3ac6d8[_0xbe14('0x4a')]);if(_0xfd32a3&&_0xfd32a3[_0xbe14('0x4c')]){logger[_0xbe14('0x12')]('['+_0x18be56[_0xbe14('0x68')][_0xbe14('0x69')]()+']',_0xbe14('0x4e'));_0x18be56[_0xbe14('0x51')]=util[_0xbe14('0xb')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3ac6d8[_0xbe14('0x4a')],_0x18be56[_0xbe14('0x50')],md5(_0x18be56[_0xbe14('0x50')]));}else{_0x18be56[_0xbe14('0x51')]='';}headers[_0xbe14('0x61')]=getAuth(_0x3ac6d8);return getUser(_0x3ac6d8)[_0xbe14('0xd')](function(_0x445302){_0x5a1ea6=_0x445302;logger['info']('The\x20User\x20ID\x20is:',_0x5a1ea6['id']);return getEndUser(_0x3ac6d8,_0x18be56[_0xbe14('0x6a')],_0x18be56[_0xbe14('0x53')]);})[_0xbe14('0xd')](function(_0x2510a0){_0x42b341=_0x2510a0;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x42b341['id']);return getTicket(_0x3ac6d8,_0x5a1ea6,_0x42b341,_0x442ec4,_0x18be56);})[_0xbe14('0xd')](function(_0x43511e){if(_0x43511e){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x43511e['id']);}})[_0xbe14('0x66')](function(_0x57729f){logger[_0xbe14('0x5c')]('['+_0x18be56[_0xbe14('0x68')][_0xbe14('0x69')]()+']',JSON[_0xbe14('0x19')](_0x57729f));});};
\ No newline at end of file