Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / desk.js
index 093232e..7be5394 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xa30a=['abandoned','[ABANDONED]','catch','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','desk','redis','defaults','localhost','emit','application/json','validateEmail','format','remoteUri','then','total_entries','_embedded','entries','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','[HTTP]','stringify','authType','%s:%s','token','%s/token:%s','username','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','POST','work','length','map','forEach','type','string','nameField','customField','toLowerCase','content','idField','variable','variableName','custom_fields','Variable','name','priority','Creating\x20new\x20ticket...','getString','Subjects','phone','xCALLY','Motion','CTI','concat','Descriptions','/api/v2/users/%d','Fields','%s/customers/%d/cases','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','integrationTab','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','error','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','newTab','%s/agent/tickets/%s','Desk\x20account\x20type\x20not\x20recognized'];(function(_0x2cde3e,_0x1f2213){var _0x4dfdd7=function(_0x2d7fa5){while(--_0x2d7fa5){_0x2cde3e['push'](_0x2cde3e['shift']());}};_0x4dfdd7(++_0x1f2213);}(_0xa30a,0xd7));var _0xaa30=function(_0x14add3,_0x13ce8d){_0x14add3=_0x14add3-0x0;var _0x4a174f=_0xa30a[_0x14add3];return _0x4a174f;};'use strict';var _=require(_0xaa30('0x0'));var rp=require(_0xaa30('0x1'));var md5=require(_0xaa30('0x2'));var util=require('util');var Redis=require(_0xaa30('0x3'));var intUtil=require(_0xaa30('0x4'));var config=require(_0xaa30('0x5'));var logger=require(_0xaa30('0x6'))(_0xaa30('0x7'));config[_0xaa30('0x8')]=_[_0xaa30('0x9')](config['redis'],{'host':_0xaa30('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xaa30('0x8')]));function emit(_0x14fe09,_0x42dc22,_0x5d076a){io['to'](_0x14fe09)[_0xaa30('0xb')](_0x42dc22,_0x5d076a);}var headers={'Content-Type':_0xaa30('0xc'),'Accept':_0xaa30('0xc')};function getUser(_0x59d028,_0x14a6a6){if(intUtil[_0xaa30('0xd')](_0x14a6a6)===!![]){logger['info']('Getting\x20agent\x20with\x20email',_0x14a6a6);return request({'uri':util[_0xaa30('0xe')]('%s/users',_0x59d028[_0xaa30('0xf')])})[_0xaa30('0x10')](function(_0x426c85){if(_0x426c85[_0xaa30('0x11')]){return _['find'](_0x426c85[_0xaa30('0x12')][_0xaa30('0x13')],{'email':_0x14a6a6});}})[_0xaa30('0x10')](function(_0x50aad2){if(_0x50aad2){logger[_0xaa30('0x14')](_0xaa30('0x15'));return _0x50aad2;}else{logger[_0xaa30('0x14')](_0xaa30('0x16'));return request({'uri':util[_0xaa30('0xe')](_0xaa30('0x17'),_0x59d028[_0xaa30('0xf')])});}});}else{logger[_0xaa30('0x14')](_0xaa30('0x18'));return request({'uri':util[_0xaa30('0xe')]('%s/users/me',_0x59d028[_0xaa30('0xf')])});}}function request(_0x591478){logger['debug'](_0xaa30('0x19'),JSON[_0xaa30('0x1a')](_0x591478));return rp(_[_0xaa30('0x9')](_0x591478,{'method':'GET','headers':headers,'json':!![]}));}function getAuth(_0x54fa49){var _0x53f9fd;if(_0x54fa49[_0xaa30('0x1b')]==='basic'){_0x53f9fd=util[_0xaa30('0xe')](_0xaa30('0x1c'),_0x54fa49['username'],_0x54fa49['password']);}else if(_0x54fa49['authType']===_0xaa30('0x1d')){_0x53f9fd=util[_0xaa30('0xe')](_0xaa30('0x1e'),_0x54fa49[_0xaa30('0x1f')],_0x54fa49[_0xaa30('0x1d')]);}return util['format'](_0xaa30('0x20'),new Buffer(_0x53f9fd)[_0xaa30('0x21')](_0xaa30('0x22')));}function getEndUser(_0x2d9e35,_0x1ff442,_0x5885fe){logger[_0xaa30('0x14')](_0xaa30('0x23'),_0x5885fe);return request({'uri':util[_0xaa30('0xe')](_0xaa30('0x24'),_0x2d9e35['remoteUri']),'qs':{'phone':_0x5885fe}})[_0xaa30('0x10')](function(_0x1be54c){if(_0x1be54c[_0xaa30('0x11')]){logger[_0xaa30('0x14')](_0xaa30('0x25'));return _0x1be54c[_0xaa30('0x12')]['entries'][0x0];}else{logger[_0xaa30('0x14')](_0xaa30('0x26'));return request({'uri':util['format'](_0xaa30('0x27'),_0x2d9e35['remoteUri']),'method':_0xaa30('0x28'),'body':{'first_name':_0x1ff442,'title':_0x1ff442,'phone_numbers':[{'type':_0xaa30('0x29'),'value':_0x5885fe}]}});}});}function getTags(_0x2aabf8,_0xd1eb3a){var _0x37b4a6=[];if(_0x2aabf8&&_0x2aabf8[_0xaa30('0x2a')]>0x0){_0x37b4a6=_[_0xaa30('0x2b')](_0x2aabf8,_0xd1eb3a);}return _0x37b4a6;}function getCustomFields(_0x39f708,_0x1f288c){var _0x43fb30=[];var _0x44aa9b={'custom_fields':{}};if(_0x39f708[_0xaa30('0x2a')]>0x0){_[_0xaa30('0x2c')](_0x39f708,function(_0x46abb9){if(_0x46abb9[_0xaa30('0x2d')]===_0xaa30('0x2e')&&_0x46abb9[_0xaa30('0x2f')]&&!_0x46abb9[_0xaa30('0x30')]){_0x44aa9b[_0x46abb9['nameField'][_0xaa30('0x31')]()]=_0x46abb9[_0xaa30('0x32')][_0xaa30('0x21')]();}else if(_0x46abb9[_0xaa30('0x2d')]===_0xaa30('0x2e')&&_0x46abb9[_0xaa30('0x33')]&&_0x46abb9['customField']){_0x44aa9b['custom_fields'][_0x46abb9['idField']]=_0x46abb9[_0xaa30('0x32')][_0xaa30('0x21')]();}else if(_0x46abb9[_0xaa30('0x2d')]===_0xaa30('0x34')&&_0x46abb9[_0xaa30('0x35')]&&_0x46abb9['idField']&&_0x46abb9['customField']){_0x1f288c[_0x46abb9[_0xaa30('0x35')]]&&(_0x44aa9b[_0xaa30('0x36')][_0x46abb9['idField']]=_0x1f288c[_0x46abb9[_0xaa30('0x35')]]['toString']());}else if(_0x46abb9[_0xaa30('0x2d')]==='customVariable'&&_0x46abb9[_0xaa30('0x37')]&&_0x46abb9[_0xaa30('0x37')]['name']&&_0x46abb9[_0xaa30('0x33')]&&_0x46abb9[_0xaa30('0x30')]){_0x1f288c[_0x46abb9[_0xaa30('0x37')][_0xaa30('0x38')][_0xaa30('0x31')]()]&&(_0x44aa9b[_0xaa30('0x36')][_0x46abb9['idField']]=_0x1f288c[_0x46abb9[_0xaa30('0x37')][_0xaa30('0x38')]['toLowerCase']()][_0xaa30('0x21')]());}});}if(_0x44aa9b[_0xaa30('0x39')]){_0x44aa9b[_0xaa30('0x39')]=Number(_0x44aa9b['priority']);}return _0x44aa9b;}function getTicket(_0x4add3e,_0x28e256,_0x21ffb0,_0x1b41b2,_0x1b22ed){logger[_0xaa30('0x14')](_0xaa30('0x3a'));var _0x4dd5df=_['merge']({'subject':intUtil[_0xaa30('0x3b')](_0x1b41b2[_0xaa30('0x3c')],_0x1b22ed,'\x20'),'type':_0xaa30('0x3d'),'status':'new','labels':[_0xaa30('0x3e'),_0xaa30('0x3f'),_0xaa30('0x40')][_0xaa30('0x41')](getTags(_0x1b41b2['Tags'],_0xaa30('0x38'))),'description':intUtil[_0xaa30('0x3b')](_0x1b41b2[_0xaa30('0x42')],_0x1b22ed,'\x0a'),'_links':{'assigned_user':{'href':util[_0xaa30('0xe')](_0xaa30('0x43'),_0x28e256['id']),'class':'user'}},'message':{'direction':'in','body':intUtil[_0xaa30('0x3b')](_0x1b41b2[_0xaa30('0x42')],_0x1b22ed,'\x0a')}},getCustomFields(_0x1b41b2[_0xaa30('0x44')],_0x1b22ed));return request({'uri':util[_0xaa30('0xe')](_0xaa30('0x45'),_0x4add3e[_0xaa30('0xf')],_0x21ffb0['id']),'method':_0xaa30('0x28'),'body':_0x4dd5df});}exports[_0xaa30('0x46')]=function(_0x50c1fb,_0x59ef25,_0x18771d,_0x4a170a,_0x5208f8,_0x505295){var _0x234360,_0x5e22ac;_0x505295[_0xaa30('0xf')]=intUtil['stripTrailingSlash'](_0x505295[_0xaa30('0xf')]);_0x505295[_0xaa30('0x47')]=intUtil[_0xaa30('0x48')](_0x505295[_0xaa30('0x47')]);if(_0x5208f8&&_0x5208f8[_0xaa30('0x49')]){logger[_0xaa30('0x14')](_0xaa30('0x4a'),_0xaa30('0x4b'));_0x59ef25[_0xaa30('0x4c')]=util[_0xaa30('0xe')](_0xaa30('0x4d'),_0x505295['serverUrl'],_0x59ef25[_0xaa30('0x4e')],md5(_0x59ef25[_0xaa30('0x4e')]));}else{_0x59ef25[_0xaa30('0x4c')]='';}headers[_0xaa30('0x4f')]=getAuth(_0x505295);return getUser(_0x505295,_0x4a170a[_0xaa30('0x50')])['then'](function(_0x539a33){_0x234360=_0x539a33;logger[_0xaa30('0x14')]('The\x20User\x20ID\x20is:',_0x234360['id']);return getEndUser(_0x505295,_0x59ef25[_0xaa30('0x51')],_0x59ef25[_0xaa30('0x52')]);})[_0xaa30('0x10')](function(_0xb29ccc){_0x5e22ac=_0xb29ccc;logger[_0xaa30('0x14')](_0xaa30('0x53'),_0x5e22ac['id']);return getTicket(_0x505295,_0x234360,_0x5e22ac,_0x18771d,_0x59ef25);})[_0xaa30('0x10')](function(_0x535ce2){if(_0x535ce2){logger[_0xaa30('0x14')](_0xaa30('0x54'));logger[_0xaa30('0x14')]('The\x20Ticket\x20ID\x20is:',_0x535ce2['id']);switch(_0x505295[_0xaa30('0x2d')]){case _0xaa30('0x55'):logger['info'](_0xaa30('0x4a'),'Displaying\x20ticket\x20to\x20agent...');emit(util[_0xaa30('0xe')]('user:%s',_0x4a170a['name']),_0xaa30('0x56'),{'recordId':_0x535ce2['id']});break;case'newTab':logger['info'](_0xaa30('0x4a'),_0xaa30('0x57'));emit(util[_0xaa30('0xe')](_0xaa30('0x58'),_0x4a170a[_0xaa30('0x38')]),_0xaa30('0x59'),{'uri':util['format'](_0xaa30('0x5a'),_0x535ce2['id'])});break;default:logger[_0xaa30('0x5b')](_0xaa30('0x4a'),'Desk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x4e3fde){console['error'](_0x4e3fde);logger[_0xaa30('0x5b')](_0xaa30('0x4a'),JSON[_0xaa30('0x1a')](_0x4e3fde));});};exports[_0xaa30('0x5c')]=function(_0x1cb3f9,_0x1ed257,_0x5993ab,_0x11cf82,_0x2db9d5,_0x38fa33,_0x389814){var _0x5328c3,_0x2bfac7;_0x38fa33[_0xaa30('0xf')]=intUtil[_0xaa30('0x48')](_0x38fa33[_0xaa30('0xf')]);_0x38fa33[_0xaa30('0x47')]=intUtil['stripTrailingSlash'](_0x38fa33['serverUrl']);if(_0x389814&&_0x389814[_0xaa30('0x5d')]&&_0x389814[_0xaa30('0x5d')]!==_0xaa30('0x5e')){logger['info'](_0xaa30('0x5f'),'Recording\x20is\x20enabled!');_0x1ed257[_0xaa30('0x4c')]=util[_0xaa30('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x38fa33[_0xaa30('0x47')],_0x1ed257[_0xaa30('0x4e')],md5(_0x1ed257['uniqueid']));}headers[_0xaa30('0x4f')]=getAuth(_0x38fa33);return getUser(_0x38fa33,_0x11cf82['email'])['then'](function(_0x16cb58){_0x5328c3=_0x16cb58;logger[_0xaa30('0x14')](_0xaa30('0x60'),_0x5328c3['id']);return getEndUser(_0x38fa33,_0x1ed257['destcalleridname'],_0x1ed257[_0xaa30('0x61')]);})[_0xaa30('0x10')](function(_0x4745ae){_0x2bfac7=_0x4745ae;logger[_0xaa30('0x14')](_0xaa30('0x53'),_0x2bfac7['id']);return getTicket(_0x38fa33,_0x5328c3,_0x2bfac7,_0x5993ab,_0x1ed257);})[_0xaa30('0x10')](function(_0x429ac8){if(_0x429ac8){logger[_0xaa30('0x14')](_0xaa30('0x54'));logger[_0xaa30('0x14')](_0xaa30('0x62'),_0x429ac8['id']);switch(_0x38fa33[_0xaa30('0x2d')]){case _0xaa30('0x55'):logger['info'](_0xaa30('0x4a'),_0xaa30('0x63'));emit(util[_0xaa30('0xe')]('user:%s',_0x11cf82[_0xaa30('0x38')]),_0xaa30('0x56'),{'recordId':_0x429ac8['id']});break;case _0xaa30('0x64'):logger[_0xaa30('0x14')](_0xaa30('0x4a'),_0xaa30('0x57'));emit(util['format'](_0xaa30('0x58'),_0x11cf82['name']),_0xaa30('0x59'),{'uri':util[_0xaa30('0xe')](_0xaa30('0x65'),_0x38fa33[_0xaa30('0xf')],_0x429ac8['id'])});break;default:logger['error'](_0xaa30('0x5f'),_0xaa30('0x66'));}}})['catch'](function(_0x26f6f9){logger[_0xaa30('0x5b')](_0xaa30('0x5f'),JSON[_0xaa30('0x1a')](_0x26f6f9));});};exports[_0xaa30('0x67')]=function(_0x13ee8f,_0x5df995,_0x401f5f,_0x33b2ef,_0x3a8bdc,_0x13feb2){var _0x334ef1,_0x2865a7;_0x13feb2[_0xaa30('0xf')]=intUtil[_0xaa30('0x48')](_0x13feb2[_0xaa30('0xf')]);_0x13feb2[_0xaa30('0x47')]=intUtil[_0xaa30('0x48')](_0x13feb2[_0xaa30('0x47')]);if(_0x3a8bdc&&_0x3a8bdc[_0xaa30('0x49')]){logger['info'](_0xaa30('0x68'),'Recording\x20is\x20enabled!');_0x5df995[_0xaa30('0x4c')]=util['format'](_0xaa30('0x4d'),_0x13feb2[_0xaa30('0x47')],_0x5df995[_0xaa30('0x4e')],md5(_0x5df995['uniqueid']));}else{_0x5df995[_0xaa30('0x4c')]='';}headers[_0xaa30('0x4f')]=getAuth(_0x13feb2);return getUser(_0x13feb2)['then'](function(_0x5b06e){_0x334ef1=_0x5b06e;logger['info'](_0xaa30('0x60'),_0x334ef1['id']);return getEndUser(_0x13feb2,_0x5df995['calleridname'],_0x5df995['calleridnum']);})[_0xaa30('0x10')](function(_0x99d382){_0x2865a7=_0x99d382;logger[_0xaa30('0x14')](_0xaa30('0x53'),_0x2865a7['id']);return getTicket(_0x13feb2,_0x334ef1,_0x2865a7,_0x401f5f,_0x5df995);})[_0xaa30('0x10')](function(_0x35d41e){if(_0x35d41e){logger[_0xaa30('0x14')]('Ticket\x20created!');logger[_0xaa30('0x14')](_0xaa30('0x62'),_0x35d41e['id']);}})[_0xaa30('0x69')](function(_0x4aeb5d){logger[_0xaa30('0x5b')](_0xaa30('0x68'),JSON[_0xaa30('0x1a')](_0x4aeb5d));});};
\ No newline at end of file
+var _0x9957=['Motion','CTI','concat','Tags','/api/v2/users/%d','Descriptions','%s/customers/%d/cases','serverUrl','stripTrailingSlash','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','Desk\x20account\x20type\x20not\x20recognized','error','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','integrationTab','newTab','%s/agent/tickets/%s','catch','unmanaged','monitor_format','lastevent','The\x20Ticket\x20ID\x20is:','toUpperCase','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','desk','defaults','redis','localhost','socket.io-emitter','emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','remoteUri','then','total_entries','find','_embedded','entries','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','[HTTP]','stringify','GET','password','authType','token','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','POST','work','map','includes','string','picklist','type','nameField','customField','content','idField','custom_fields','variable','variableName','customVariable','name','Variable','toLowerCase','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY'];(function(_0x4dd4c0,_0x102469){var _0x353c23=function(_0x33bcf0){while(--_0x33bcf0){_0x4dd4c0['push'](_0x4dd4c0['shift']());}};_0x353c23(++_0x102469);}(_0x9957,0x93));var _0x7995=function(_0x1facfa,_0x1acf7d){_0x1facfa=_0x1facfa-0x0;var _0x9ec701=_0x9957[_0x1facfa];return _0x9ec701;};'use strict';var _=require(_0x7995('0x0'));var rp=require(_0x7995('0x1'));var md5=require(_0x7995('0x2'));var util=require(_0x7995('0x3'));var Redis=require('ioredis');var intUtil=require(_0x7995('0x4'));var config=require(_0x7995('0x5'));var logger=require(_0x7995('0x6'))(_0x7995('0x7'));config['redis']=_[_0x7995('0x8')](config[_0x7995('0x9')],{'host':_0x7995('0xa'),'port':0x18eb});var io=require(_0x7995('0xb'))(new Redis(config[_0x7995('0x9')]));function emit(_0x326741,_0x4996ca,_0x465276){io['to'](_0x326741)[_0x7995('0xc')](_0x4996ca,_0x465276);}var headers={'Content-Type':'application/json','Accept':_0x7995('0xd')};function getUser(_0x3116fb,_0x18c8a3){if(intUtil[_0x7995('0xe')](_0x18c8a3)===!![]){logger[_0x7995('0xf')](_0x7995('0x10'),_0x18c8a3);return request({'uri':util[_0x7995('0x11')]('%s/users',_0x3116fb[_0x7995('0x12')])})[_0x7995('0x13')](function(_0x581f22){if(_0x581f22[_0x7995('0x14')]){return _[_0x7995('0x15')](_0x581f22[_0x7995('0x16')][_0x7995('0x17')],{'email':_0x18c8a3});}})[_0x7995('0x13')](function(_0x23999f){if(_0x23999f){logger[_0x7995('0xf')]('Agent\x20found!');return _0x23999f;}else{logger['info'](_0x7995('0x18'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb[_0x7995('0x12')])});}});}else{logger[_0x7995('0xf')](_0x7995('0x1a'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb['remoteUri'])});}}function request(_0x2eeacc){logger['debug'](_0x7995('0x1b'),JSON[_0x7995('0x1c')](_0x2eeacc));return rp(_[_0x7995('0x8')](_0x2eeacc,{'method':_0x7995('0x1d'),'headers':headers,'json':!![]}));}function getAuth(_0x1e1415){var _0x37a7d4;if(_0x1e1415['authType']==='basic'){_0x37a7d4=util[_0x7995('0x11')]('%s:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x1e')]);}else if(_0x1e1415[_0x7995('0x1f')]==='token'){_0x37a7d4=util[_0x7995('0x11')]('%s/token:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x20')]);}return util[_0x7995('0x11')](_0x7995('0x21'),new Buffer(_0x37a7d4)[_0x7995('0x22')](_0x7995('0x23')));}function getEndUser(_0x1c278a,_0x5d40ae,_0x32a09a){logger[_0x7995('0xf')](_0x7995('0x24'),_0x32a09a);return request({'uri':util[_0x7995('0x11')](_0x7995('0x25'),_0x1c278a[_0x7995('0x12')]),'qs':{'phone':_0x32a09a}})[_0x7995('0x13')](function(_0x472195){if(_0x472195['total_entries']){logger[_0x7995('0xf')](_0x7995('0x26'));return _0x472195[_0x7995('0x16')][_0x7995('0x17')][0x0];}else{logger[_0x7995('0xf')](_0x7995('0x27'));return request({'uri':util['format'](_0x7995('0x28'),_0x1c278a['remoteUri']),'method':_0x7995('0x29'),'body':{'first_name':_0x5d40ae,'title':_0x5d40ae,'phone_numbers':[{'type':_0x7995('0x2a'),'value':_0x32a09a}]}});}});}function getTags(_0xf16cc2,_0x132a42){var _0x11c1eb=[];if(_0xf16cc2&&_0xf16cc2['length']>0x0){_0x11c1eb=_[_0x7995('0x2b')](_0xf16cc2,_0x132a42);}return _0x11c1eb;}function getCustomFields(_0x514445,_0x456a28){var _0x3250e0=[];var _0x4253e5={'custom_fields':{}};if(_0x514445['length']>0x0){_['forEach'](_0x514445,function(_0x48e573){if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x30')]&&!_0x48e573[_0x7995('0x31')]){_0x4253e5[_0x48e573['nameField']['toLowerCase']()]=_0x48e573[_0x7995('0x32')]['toString']();}else if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x48e573['content']['toString']();}else if(_0x48e573['type']===_0x7995('0x35')&&_0x48e573[_0x7995('0x36')]&&_0x48e573['idField']&&_0x48e573[_0x7995('0x31')]){_0x456a28[_0x48e573['variableName']]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573[_0x7995('0x36')]]['toString']());}else if(_0x48e573['type']===_0x7995('0x37')&&_0x48e573['Variable']&&_0x48e573['Variable'][_0x7995('0x38')]&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x456a28[_0x48e573[_0x7995('0x39')][_0x7995('0x38')][_0x7995('0x3a')]()]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573['Variable'][_0x7995('0x38')][_0x7995('0x3a')]()][_0x7995('0x22')]());}});}if(_0x4253e5[_0x7995('0x3b')]){_0x4253e5['priority']=Number(_0x4253e5[_0x7995('0x3b')]);}return _0x4253e5;}function getTicket(_0x235df7,_0x3eb04f,_0xe5ea43,_0x1f5bee,_0x1035dc){logger['info'](_0x7995('0x3c'));var _0x3be298=_[_0x7995('0x3d')]({'subject':intUtil[_0x7995('0x3e')](_0x1f5bee[_0x7995('0x3f')],_0x1035dc,'\x20'),'type':_0x7995('0x40'),'status':_0x7995('0x41'),'labels':[_0x7995('0x42'),_0x7995('0x43'),_0x7995('0x44')][_0x7995('0x45')](getTags(_0x1f5bee[_0x7995('0x46')],_0x7995('0x38'))),'description':intUtil['getString'](_0x1f5bee['Descriptions'],_0x1035dc,'\x0a'),'_links':{'assigned_user':{'href':util[_0x7995('0x11')](_0x7995('0x47'),_0x3eb04f['id']),'class':'user'}},'message':{'direction':'in','body':intUtil['getString'](_0x1f5bee[_0x7995('0x48')],_0x1035dc,'\x0a')}},getCustomFields(_0x1f5bee['Fields'],_0x1035dc));return request({'uri':util['format'](_0x7995('0x49'),_0x235df7[_0x7995('0x12')],_0xe5ea43['id']),'method':_0x7995('0x29'),'body':_0x3be298});}exports['queue']=function(_0x46ac4f,_0x5e85b9,_0x3993b5,_0x5a8881,_0x493066,_0x39c5b8){var _0x403f54,_0xc04e5;_0x39c5b8[_0x7995('0x12')]=intUtil['stripTrailingSlash'](_0x39c5b8[_0x7995('0x12')]);_0x39c5b8[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x39c5b8[_0x7995('0x4a')]);if(_0x493066&&_0x493066['monitor_format']){logger['info'](_0x7995('0x4c'),'Recording\x20is\x20enabled!');_0x5e85b9[_0x7995('0x4d')]=util['format'](_0x7995('0x4e'),_0x39c5b8['serverUrl'],_0x5e85b9[_0x7995('0x4f')],md5(_0x5e85b9[_0x7995('0x4f')]));}else{_0x5e85b9['recordingURL']='';}headers[_0x7995('0x50')]=getAuth(_0x39c5b8);return getUser(_0x39c5b8,_0x5a8881[_0x7995('0x51')])[_0x7995('0x13')](function(_0xb70a51){_0x403f54=_0xb70a51;logger['info'](_0x7995('0x52'),_0x403f54['id']);return getEndUser(_0x39c5b8,_0x5e85b9[_0x7995('0x53')],_0x5e85b9[_0x7995('0x54')]);})['then'](function(_0xe228a5){_0xc04e5=_0xe228a5;logger[_0x7995('0xf')](_0x7995('0x55'),_0xc04e5['id']);return getTicket(_0x39c5b8,_0x403f54,_0xc04e5,_0x3993b5,_0x5e85b9);})[_0x7995('0x13')](function(_0x255313){if(_0x255313){logger['info'](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x255313['id']);switch(_0x39c5b8[_0x7995('0x2f')]){case'integrationTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x255313['id']});break;case'newTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x5a'));emit(util['format'](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x5b'),{'uri':util['format']('https://xcally.desk.com/web/agent/case/%d',_0x255313['id'])});break;default:logger['error'](_0x7995('0x4c'),_0x7995('0x5c'));}}})['catch'](function(_0x1cd85){console[_0x7995('0x5d')](_0x1cd85);logger[_0x7995('0x5d')](_0x7995('0x4c'),JSON[_0x7995('0x1c')](_0x1cd85));});};exports['outbound']=function(_0x29ee32,_0x4ab09f,_0x14fe7f,_0x33c801,_0x206d2a,_0x50c7b5,_0x5e1f34){var _0x54e2b1,_0x563f8e;_0x50c7b5[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x12')]);_0x50c7b5[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x4a')]);if(_0x5e1f34&&_0x5e1f34[_0x7995('0x5e')]&&_0x5e1f34[_0x7995('0x5e')]!==_0x7995('0x5f')){logger[_0x7995('0xf')](_0x7995('0x60'),_0x7995('0x61'));_0x4ab09f[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x50c7b5[_0x7995('0x4a')],_0x4ab09f[_0x7995('0x4f')],md5(_0x4ab09f[_0x7995('0x4f')]));}headers[_0x7995('0x50')]=getAuth(_0x50c7b5);return getUser(_0x50c7b5,_0x33c801['email'])[_0x7995('0x13')](function(_0x630737){_0x54e2b1=_0x630737;logger[_0x7995('0xf')](_0x7995('0x52'),_0x54e2b1['id']);return getEndUser(_0x50c7b5,_0x4ab09f['destcalleridname'],_0x4ab09f['destcalleridnum']);})[_0x7995('0x13')](function(_0x197b52){_0x563f8e=_0x197b52;logger[_0x7995('0xf')](_0x7995('0x55'),_0x563f8e['id']);return getTicket(_0x50c7b5,_0x54e2b1,_0x563f8e,_0x14fe7f,_0x4ab09f);})['then'](function(_0x13cd7b){if(_0x13cd7b){logger[_0x7995('0xf')](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x13cd7b['id']);switch(_0x50c7b5['type']){case _0x7995('0x62'):logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x13cd7b['id']});break;case _0x7995('0x63'):logger['info'](_0x7995('0x4c'),_0x7995('0x5a'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801['name']),'trigger:browser:url',{'uri':util[_0x7995('0x11')](_0x7995('0x64'),_0x50c7b5['remoteUri'],_0x13cd7b['id'])});break;default:logger[_0x7995('0x5d')](_0x7995('0x60'),_0x7995('0x5c'));}}})[_0x7995('0x65')](function(_0x32cb04){logger['error'](_0x7995('0x60'),JSON['stringify'](_0x32cb04));});};exports[_0x7995('0x66')]=function(_0xe31dcb,_0x1722e2,_0x25b534,_0x4388c1,_0xeb8920,_0x2b3c1d){var _0x44372a,_0x10f012;_0x2b3c1d[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x12')]);_0x2b3c1d['serverUrl']=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x4a')]);if(_0xeb8920&&_0xeb8920[_0x7995('0x67')]){logger[_0x7995('0xf')]('['+_0x1722e2[_0x7995('0x68')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1722e2[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x2b3c1d[_0x7995('0x4a')],_0x1722e2['uniqueid'],md5(_0x1722e2[_0x7995('0x4f')]));}else{_0x1722e2['recordingURL']='';}headers['Authorization']=getAuth(_0x2b3c1d);return getUser(_0x2b3c1d)[_0x7995('0x13')](function(_0x36d27d){_0x44372a=_0x36d27d;logger[_0x7995('0xf')](_0x7995('0x52'),_0x44372a['id']);return getEndUser(_0x2b3c1d,_0x1722e2[_0x7995('0x53')],_0x1722e2[_0x7995('0x54')]);})[_0x7995('0x13')](function(_0x13dc73){_0x10f012=_0x13dc73;logger[_0x7995('0xf')](_0x7995('0x55'),_0x10f012['id']);return getTicket(_0x2b3c1d,_0x44372a,_0x10f012,_0x25b534,_0x1722e2);})['then'](function(_0x2dc1f7){if(_0x2dc1f7){logger[_0x7995('0xf')](_0x7995('0x56'));logger['info'](_0x7995('0x69'),_0x2dc1f7['id']);}})[_0x7995('0x65')](function(_0x705f0){logger[_0x7995('0x5d')]('['+_0x1722e2[_0x7995('0x68')][_0x7995('0x6a')]()+']',JSON[_0x7995('0x1c')](_0x705f0));});};
\ No newline at end of file