Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / desk.js
index 5a22540..7be5394 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x351d=['new','xCALLY','Motion','CTI','Tags','Descriptions','/api/v2/users/%d','user','getString','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','newTab','error','Desk\x20account\x20type\x20not\x20recognized','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','trigger:browser:url','%s/agent/tickets/%s','catch','[ABANDONED]','lodash','md5','util','ioredis','../../../../config/environment','desk','redis','localhost','socket.io-emitter','emit','application/json','info','Getting\x20agent\x20with\x20email','%s/users','remoteUri','_embedded','entries','then','Agent\x20found!','format','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','debug','stringify','defaults','GET','authType','basic','username','token','%s/token:%s','Basic\x20%s','base64','Searching\x20enduser\x20with\x20phone','total_entries','Enduser\x20found!','POST','length','map','type','string','nameField','customField','toLowerCase','content','toString','idField','custom_fields','variable','variableName','customVariable','Variable','name','priority','Creating\x20new\x20ticket...','merge','Subjects','phone'];(function(_0x2d7f0e,_0x3e6fbd){var _0x110b07=function(_0x557b00){while(--_0x557b00){_0x2d7f0e['push'](_0x2d7f0e['shift']());}};_0x110b07(++_0x3e6fbd);}(_0x351d,0x90));var _0xd351=function(_0x3876b8,_0x56ab35){_0x3876b8=_0x3876b8-0x0;var _0x1db290=_0x351d[_0x3876b8];return _0x1db290;};'use strict';var _=require(_0xd351('0x0'));var rp=require('request-promise');var md5=require(_0xd351('0x1'));var util=require(_0xd351('0x2'));var Redis=require(_0xd351('0x3'));var intUtil=require('./util');var config=require(_0xd351('0x4'));var logger=require('../../../../config/logger')(_0xd351('0x5'));config[_0xd351('0x6')]=_['defaults'](config[_0xd351('0x6')],{'host':_0xd351('0x7'),'port':0x18eb});var io=require(_0xd351('0x8'))(new Redis(config['redis']));function emit(_0x16b3f7,_0x235aa0,_0x4e1b06){io['to'](_0x16b3f7)[_0xd351('0x9')](_0x235aa0,_0x4e1b06);}var headers={'Content-Type':_0xd351('0xa'),'Accept':'application/json'};function getUser(_0x586c60,_0x44bf81){if(intUtil['validateEmail'](_0x44bf81)===!![]){logger[_0xd351('0xb')](_0xd351('0xc'),_0x44bf81);return request({'uri':util['format'](_0xd351('0xd'),_0x586c60[_0xd351('0xe')])})['then'](function(_0x12f262){if(_0x12f262['total_entries']){return _['find'](_0x12f262[_0xd351('0xf')][_0xd351('0x10')],{'email':_0x44bf81});}})[_0xd351('0x11')](function(_0x1eb2a9){if(_0x1eb2a9){logger['info'](_0xd351('0x12'));return _0x1eb2a9;}else{logger[_0xd351('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd351('0x13')](_0xd351('0x14'),_0x586c60[_0xd351('0xe')])});}});}else{logger[_0xd351('0xb')](_0xd351('0x15'));return request({'uri':util['format'](_0xd351('0x14'),_0x586c60['remoteUri'])});}}function request(_0x5bdc03){logger[_0xd351('0x16')]('[HTTP]',JSON[_0xd351('0x17')](_0x5bdc03));return rp(_[_0xd351('0x18')](_0x5bdc03,{'method':_0xd351('0x19'),'headers':headers,'json':!![]}));}function getAuth(_0x4c6693){var _0x1e1a3c;if(_0x4c6693[_0xd351('0x1a')]===_0xd351('0x1b')){_0x1e1a3c=util[_0xd351('0x13')]('%s:%s',_0x4c6693[_0xd351('0x1c')],_0x4c6693['password']);}else if(_0x4c6693['authType']===_0xd351('0x1d')){_0x1e1a3c=util['format'](_0xd351('0x1e'),_0x4c6693[_0xd351('0x1c')],_0x4c6693[_0xd351('0x1d')]);}return util[_0xd351('0x13')](_0xd351('0x1f'),new Buffer(_0x1e1a3c)['toString'](_0xd351('0x20')));}function getEndUser(_0xbbc58,_0x241265,_0x4e447f){logger[_0xd351('0xb')](_0xd351('0x21'),_0x4e447f);return request({'uri':util[_0xd351('0x13')]('%s/customers/search',_0xbbc58[_0xd351('0xe')]),'qs':{'phone':_0x4e447f}})[_0xd351('0x11')](function(_0x4626c4){if(_0x4626c4[_0xd351('0x22')]){logger['info'](_0xd351('0x23'));return _0x4626c4['_embedded'][_0xd351('0x10')][0x0];}else{logger[_0xd351('0xb')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xd351('0x13')]('%s/customers',_0xbbc58['remoteUri']),'method':_0xd351('0x24'),'body':{'first_name':_0x241265,'title':_0x241265,'phone_numbers':[{'type':'work','value':_0x4e447f}]}});}});}function getTags(_0x546e67,_0x134580){var _0x555a50=[];if(_0x546e67&&_0x546e67[_0xd351('0x25')]>0x0){_0x555a50=_[_0xd351('0x26')](_0x546e67,_0x134580);}return _0x555a50;}function getCustomFields(_0x407b50,_0x4d3f48){var _0x71ce9c=[];var _0x4aa902={'custom_fields':{}};if(_0x407b50[_0xd351('0x25')]>0x0){_['forEach'](_0x407b50,function(_0x5f07b1){if(_0x5f07b1[_0xd351('0x27')]===_0xd351('0x28')&&_0x5f07b1[_0xd351('0x29')]&&!_0x5f07b1[_0xd351('0x2a')]){_0x4aa902[_0x5f07b1['nameField'][_0xd351('0x2b')]()]=_0x5f07b1[_0xd351('0x2c')][_0xd351('0x2d')]();}else if(_0x5f07b1[_0xd351('0x27')]===_0xd351('0x28')&&_0x5f07b1[_0xd351('0x2e')]&&_0x5f07b1[_0xd351('0x2a')]){_0x4aa902[_0xd351('0x2f')][_0x5f07b1[_0xd351('0x2e')]]=_0x5f07b1['content'][_0xd351('0x2d')]();}else if(_0x5f07b1[_0xd351('0x27')]===_0xd351('0x30')&&_0x5f07b1[_0xd351('0x31')]&&_0x5f07b1['idField']&&_0x5f07b1[_0xd351('0x2a')]){_0x4d3f48[_0x5f07b1[_0xd351('0x31')]]&&(_0x4aa902[_0xd351('0x2f')][_0x5f07b1[_0xd351('0x2e')]]=_0x4d3f48[_0x5f07b1[_0xd351('0x31')]][_0xd351('0x2d')]());}else if(_0x5f07b1[_0xd351('0x27')]===_0xd351('0x32')&&_0x5f07b1[_0xd351('0x33')]&&_0x5f07b1['Variable']['name']&&_0x5f07b1[_0xd351('0x2e')]&&_0x5f07b1[_0xd351('0x2a')]){_0x4d3f48[_0x5f07b1[_0xd351('0x33')][_0xd351('0x34')][_0xd351('0x2b')]()]&&(_0x4aa902[_0xd351('0x2f')][_0x5f07b1['idField']]=_0x4d3f48[_0x5f07b1['Variable'][_0xd351('0x34')]['toLowerCase']()][_0xd351('0x2d')]());}});}if(_0x4aa902[_0xd351('0x35')]){_0x4aa902[_0xd351('0x35')]=Number(_0x4aa902[_0xd351('0x35')]);}return _0x4aa902;}function getTicket(_0x33307,_0x134311,_0xeada4a,_0x8909e6,_0x302e89){logger[_0xd351('0xb')](_0xd351('0x36'));var _0x4b15db=_[_0xd351('0x37')]({'subject':intUtil['getString'](_0x8909e6[_0xd351('0x38')],_0x302e89,'\x20'),'type':_0xd351('0x39'),'status':_0xd351('0x3a'),'labels':[_0xd351('0x3b'),_0xd351('0x3c'),_0xd351('0x3d')]['concat'](getTags(_0x8909e6[_0xd351('0x3e')],_0xd351('0x34'))),'description':intUtil['getString'](_0x8909e6[_0xd351('0x3f')],_0x302e89,'\x0a'),'_links':{'assigned_user':{'href':util[_0xd351('0x13')](_0xd351('0x40'),_0x134311['id']),'class':_0xd351('0x41')}},'message':{'direction':'in','body':intUtil[_0xd351('0x42')](_0x8909e6['Descriptions'],_0x302e89,'\x0a')}},getCustomFields(_0x8909e6['Fields'],_0x302e89));return request({'uri':util[_0xd351('0x13')](_0xd351('0x43'),_0x33307['remoteUri'],_0xeada4a['id']),'method':'POST','body':_0x4b15db});}exports[_0xd351('0x44')]=function(_0x136545,_0x4ff06a,_0x570d57,_0x46af23,_0x18f9d1,_0x3b8526){var _0x456e06,_0x5fe6b0;_0x3b8526[_0xd351('0xe')]=intUtil[_0xd351('0x45')](_0x3b8526[_0xd351('0xe')]);_0x3b8526[_0xd351('0x46')]=intUtil['stripTrailingSlash'](_0x3b8526['serverUrl']);if(_0x18f9d1&&_0x18f9d1[_0xd351('0x47')]){logger[_0xd351('0xb')](_0xd351('0x48'),_0xd351('0x49'));_0x4ff06a[_0xd351('0x4a')]=util[_0xd351('0x13')](_0xd351('0x4b'),_0x3b8526[_0xd351('0x46')],_0x4ff06a[_0xd351('0x4c')],md5(_0x4ff06a[_0xd351('0x4c')]));}else{_0x4ff06a[_0xd351('0x4a')]='';}headers[_0xd351('0x4d')]=getAuth(_0x3b8526);return getUser(_0x3b8526,_0x46af23[_0xd351('0x4e')])[_0xd351('0x11')](function(_0x316210){_0x456e06=_0x316210;logger[_0xd351('0xb')]('The\x20User\x20ID\x20is:',_0x456e06['id']);return getEndUser(_0x3b8526,_0x4ff06a[_0xd351('0x4f')],_0x4ff06a[_0xd351('0x50')]);})[_0xd351('0x11')](function(_0x56616f){_0x5fe6b0=_0x56616f;logger[_0xd351('0xb')](_0xd351('0x51'),_0x5fe6b0['id']);return getTicket(_0x3b8526,_0x456e06,_0x5fe6b0,_0x570d57,_0x4ff06a);})[_0xd351('0x11')](function(_0x15adcb){if(_0x15adcb){logger[_0xd351('0xb')]('Ticket\x20created!');logger[_0xd351('0xb')]('The\x20Ticket\x20ID\x20is:',_0x15adcb['id']);switch(_0x3b8526[_0xd351('0x27')]){case _0xd351('0x52'):logger['info']('[QUEUE]',_0xd351('0x53'));emit(util[_0xd351('0x13')](_0xd351('0x54'),_0x46af23['name']),_0xd351('0x55'),{'recordId':_0x15adcb['id']});break;case _0xd351('0x56'):logger['info'](_0xd351('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd351('0x13')](_0xd351('0x54'),_0x46af23['name']),'trigger:browser:url',{'uri':util[_0xd351('0x13')]('https://xcally.desk.com/web/agent/case/%d',_0x15adcb['id'])});break;default:logger[_0xd351('0x57')](_0xd351('0x48'),_0xd351('0x58'));}}})['catch'](function(_0x3e281c){console['error'](_0x3e281c);logger['error']('[QUEUE]',JSON[_0xd351('0x17')](_0x3e281c));});};exports[_0xd351('0x59')]=function(_0x334029,_0x5a2e9b,_0x554e3a,_0x1748f0,_0x42f248,_0x51a53e,_0x2a87cf){var _0x202bc4,_0x574e08;_0x51a53e[_0xd351('0xe')]=intUtil['stripTrailingSlash'](_0x51a53e[_0xd351('0xe')]);_0x51a53e['serverUrl']=intUtil[_0xd351('0x45')](_0x51a53e[_0xd351('0x46')]);if(_0x2a87cf&&_0x2a87cf[_0xd351('0x5a')]&&_0x2a87cf[_0xd351('0x5a')]!==_0xd351('0x5b')){logger[_0xd351('0xb')](_0xd351('0x5c'),'Recording\x20is\x20enabled!');_0x5a2e9b['recordingURL']=util[_0xd351('0x13')](_0xd351('0x4b'),_0x51a53e['serverUrl'],_0x5a2e9b[_0xd351('0x4c')],md5(_0x5a2e9b[_0xd351('0x4c')]));}headers[_0xd351('0x4d')]=getAuth(_0x51a53e);return getUser(_0x51a53e,_0x1748f0['email'])[_0xd351('0x11')](function(_0x5e2dac){_0x202bc4=_0x5e2dac;logger['info'](_0xd351('0x5d'),_0x202bc4['id']);return getEndUser(_0x51a53e,_0x5a2e9b[_0xd351('0x5e')],_0x5a2e9b['destcalleridnum']);})[_0xd351('0x11')](function(_0x399465){_0x574e08=_0x399465;logger[_0xd351('0xb')](_0xd351('0x51'),_0x574e08['id']);return getTicket(_0x51a53e,_0x202bc4,_0x574e08,_0x554e3a,_0x5a2e9b);})[_0xd351('0x11')](function(_0x2dc745){if(_0x2dc745){logger['info'](_0xd351('0x5f'));logger[_0xd351('0xb')](_0xd351('0x60'),_0x2dc745['id']);switch(_0x51a53e[_0xd351('0x27')]){case _0xd351('0x52'):logger[_0xd351('0xb')](_0xd351('0x48'),'Displaying\x20ticket\x20to\x20agent...');emit(util[_0xd351('0x13')]('user:%s',_0x1748f0[_0xd351('0x34')]),_0xd351('0x55'),{'recordId':_0x2dc745['id']});break;case _0xd351('0x56'):logger[_0xd351('0xb')](_0xd351('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd351('0x13')]('user:%s',_0x1748f0[_0xd351('0x34')]),_0xd351('0x61'),{'uri':util[_0xd351('0x13')](_0xd351('0x62'),_0x51a53e[_0xd351('0xe')],_0x2dc745['id'])});break;default:logger['error']('[OUTBOUND]',_0xd351('0x58'));}}})[_0xd351('0x63')](function(_0x4b9367){logger[_0xd351('0x57')](_0xd351('0x5c'),JSON[_0xd351('0x17')](_0x4b9367));});};exports['abandoned']=function(_0x2b47ab,_0xbf46c8,_0x284d12,_0x5dbdef,_0x5d13ec,_0x508e5f){var _0x40c78b,_0x126c51;_0x508e5f[_0xd351('0xe')]=intUtil[_0xd351('0x45')](_0x508e5f[_0xd351('0xe')]);_0x508e5f[_0xd351('0x46')]=intUtil[_0xd351('0x45')](_0x508e5f['serverUrl']);if(_0x5d13ec&&_0x5d13ec[_0xd351('0x47')]){logger['info']('[ABANDONED]',_0xd351('0x49'));_0xbf46c8[_0xd351('0x4a')]=util['format'](_0xd351('0x4b'),_0x508e5f['serverUrl'],_0xbf46c8['uniqueid'],md5(_0xbf46c8['uniqueid']));}else{_0xbf46c8[_0xd351('0x4a')]='';}headers[_0xd351('0x4d')]=getAuth(_0x508e5f);return getUser(_0x508e5f)[_0xd351('0x11')](function(_0x4a946d){_0x40c78b=_0x4a946d;logger[_0xd351('0xb')](_0xd351('0x5d'),_0x40c78b['id']);return getEndUser(_0x508e5f,_0xbf46c8[_0xd351('0x4f')],_0xbf46c8[_0xd351('0x50')]);})[_0xd351('0x11')](function(_0x475534){_0x126c51=_0x475534;logger[_0xd351('0xb')](_0xd351('0x51'),_0x126c51['id']);return getTicket(_0x508e5f,_0x40c78b,_0x126c51,_0x284d12,_0xbf46c8);})[_0xd351('0x11')](function(_0x22672){if(_0x22672){logger[_0xd351('0xb')]('Ticket\x20created!');logger[_0xd351('0xb')](_0xd351('0x60'),_0x22672['id']);}})[_0xd351('0x63')](function(_0xcc7a10){logger[_0xd351('0x57')](_0xd351('0x64'),JSON['stringify'](_0xcc7a10));});};
\ No newline at end of file
+var _0x9957=['Motion','CTI','concat','Tags','/api/v2/users/%d','Descriptions','%s/customers/%d/cases','serverUrl','stripTrailingSlash','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','Desk\x20account\x20type\x20not\x20recognized','error','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','integrationTab','newTab','%s/agent/tickets/%s','catch','unmanaged','monitor_format','lastevent','The\x20Ticket\x20ID\x20is:','toUpperCase','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','desk','defaults','redis','localhost','socket.io-emitter','emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','remoteUri','then','total_entries','find','_embedded','entries','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','[HTTP]','stringify','GET','password','authType','token','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','POST','work','map','includes','string','picklist','type','nameField','customField','content','idField','custom_fields','variable','variableName','customVariable','name','Variable','toLowerCase','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY'];(function(_0x4dd4c0,_0x102469){var _0x353c23=function(_0x33bcf0){while(--_0x33bcf0){_0x4dd4c0['push'](_0x4dd4c0['shift']());}};_0x353c23(++_0x102469);}(_0x9957,0x93));var _0x7995=function(_0x1facfa,_0x1acf7d){_0x1facfa=_0x1facfa-0x0;var _0x9ec701=_0x9957[_0x1facfa];return _0x9ec701;};'use strict';var _=require(_0x7995('0x0'));var rp=require(_0x7995('0x1'));var md5=require(_0x7995('0x2'));var util=require(_0x7995('0x3'));var Redis=require('ioredis');var intUtil=require(_0x7995('0x4'));var config=require(_0x7995('0x5'));var logger=require(_0x7995('0x6'))(_0x7995('0x7'));config['redis']=_[_0x7995('0x8')](config[_0x7995('0x9')],{'host':_0x7995('0xa'),'port':0x18eb});var io=require(_0x7995('0xb'))(new Redis(config[_0x7995('0x9')]));function emit(_0x326741,_0x4996ca,_0x465276){io['to'](_0x326741)[_0x7995('0xc')](_0x4996ca,_0x465276);}var headers={'Content-Type':'application/json','Accept':_0x7995('0xd')};function getUser(_0x3116fb,_0x18c8a3){if(intUtil[_0x7995('0xe')](_0x18c8a3)===!![]){logger[_0x7995('0xf')](_0x7995('0x10'),_0x18c8a3);return request({'uri':util[_0x7995('0x11')]('%s/users',_0x3116fb[_0x7995('0x12')])})[_0x7995('0x13')](function(_0x581f22){if(_0x581f22[_0x7995('0x14')]){return _[_0x7995('0x15')](_0x581f22[_0x7995('0x16')][_0x7995('0x17')],{'email':_0x18c8a3});}})[_0x7995('0x13')](function(_0x23999f){if(_0x23999f){logger[_0x7995('0xf')]('Agent\x20found!');return _0x23999f;}else{logger['info'](_0x7995('0x18'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb[_0x7995('0x12')])});}});}else{logger[_0x7995('0xf')](_0x7995('0x1a'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb['remoteUri'])});}}function request(_0x2eeacc){logger['debug'](_0x7995('0x1b'),JSON[_0x7995('0x1c')](_0x2eeacc));return rp(_[_0x7995('0x8')](_0x2eeacc,{'method':_0x7995('0x1d'),'headers':headers,'json':!![]}));}function getAuth(_0x1e1415){var _0x37a7d4;if(_0x1e1415['authType']==='basic'){_0x37a7d4=util[_0x7995('0x11')]('%s:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x1e')]);}else if(_0x1e1415[_0x7995('0x1f')]==='token'){_0x37a7d4=util[_0x7995('0x11')]('%s/token:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x20')]);}return util[_0x7995('0x11')](_0x7995('0x21'),new Buffer(_0x37a7d4)[_0x7995('0x22')](_0x7995('0x23')));}function getEndUser(_0x1c278a,_0x5d40ae,_0x32a09a){logger[_0x7995('0xf')](_0x7995('0x24'),_0x32a09a);return request({'uri':util[_0x7995('0x11')](_0x7995('0x25'),_0x1c278a[_0x7995('0x12')]),'qs':{'phone':_0x32a09a}})[_0x7995('0x13')](function(_0x472195){if(_0x472195['total_entries']){logger[_0x7995('0xf')](_0x7995('0x26'));return _0x472195[_0x7995('0x16')][_0x7995('0x17')][0x0];}else{logger[_0x7995('0xf')](_0x7995('0x27'));return request({'uri':util['format'](_0x7995('0x28'),_0x1c278a['remoteUri']),'method':_0x7995('0x29'),'body':{'first_name':_0x5d40ae,'title':_0x5d40ae,'phone_numbers':[{'type':_0x7995('0x2a'),'value':_0x32a09a}]}});}});}function getTags(_0xf16cc2,_0x132a42){var _0x11c1eb=[];if(_0xf16cc2&&_0xf16cc2['length']>0x0){_0x11c1eb=_[_0x7995('0x2b')](_0xf16cc2,_0x132a42);}return _0x11c1eb;}function getCustomFields(_0x514445,_0x456a28){var _0x3250e0=[];var _0x4253e5={'custom_fields':{}};if(_0x514445['length']>0x0){_['forEach'](_0x514445,function(_0x48e573){if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x30')]&&!_0x48e573[_0x7995('0x31')]){_0x4253e5[_0x48e573['nameField']['toLowerCase']()]=_0x48e573[_0x7995('0x32')]['toString']();}else if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x48e573['content']['toString']();}else if(_0x48e573['type']===_0x7995('0x35')&&_0x48e573[_0x7995('0x36')]&&_0x48e573['idField']&&_0x48e573[_0x7995('0x31')]){_0x456a28[_0x48e573['variableName']]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573[_0x7995('0x36')]]['toString']());}else if(_0x48e573['type']===_0x7995('0x37')&&_0x48e573['Variable']&&_0x48e573['Variable'][_0x7995('0x38')]&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x456a28[_0x48e573[_0x7995('0x39')][_0x7995('0x38')][_0x7995('0x3a')]()]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573['Variable'][_0x7995('0x38')][_0x7995('0x3a')]()][_0x7995('0x22')]());}});}if(_0x4253e5[_0x7995('0x3b')]){_0x4253e5['priority']=Number(_0x4253e5[_0x7995('0x3b')]);}return _0x4253e5;}function getTicket(_0x235df7,_0x3eb04f,_0xe5ea43,_0x1f5bee,_0x1035dc){logger['info'](_0x7995('0x3c'));var _0x3be298=_[_0x7995('0x3d')]({'subject':intUtil[_0x7995('0x3e')](_0x1f5bee[_0x7995('0x3f')],_0x1035dc,'\x20'),'type':_0x7995('0x40'),'status':_0x7995('0x41'),'labels':[_0x7995('0x42'),_0x7995('0x43'),_0x7995('0x44')][_0x7995('0x45')](getTags(_0x1f5bee[_0x7995('0x46')],_0x7995('0x38'))),'description':intUtil['getString'](_0x1f5bee['Descriptions'],_0x1035dc,'\x0a'),'_links':{'assigned_user':{'href':util[_0x7995('0x11')](_0x7995('0x47'),_0x3eb04f['id']),'class':'user'}},'message':{'direction':'in','body':intUtil['getString'](_0x1f5bee[_0x7995('0x48')],_0x1035dc,'\x0a')}},getCustomFields(_0x1f5bee['Fields'],_0x1035dc));return request({'uri':util['format'](_0x7995('0x49'),_0x235df7[_0x7995('0x12')],_0xe5ea43['id']),'method':_0x7995('0x29'),'body':_0x3be298});}exports['queue']=function(_0x46ac4f,_0x5e85b9,_0x3993b5,_0x5a8881,_0x493066,_0x39c5b8){var _0x403f54,_0xc04e5;_0x39c5b8[_0x7995('0x12')]=intUtil['stripTrailingSlash'](_0x39c5b8[_0x7995('0x12')]);_0x39c5b8[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x39c5b8[_0x7995('0x4a')]);if(_0x493066&&_0x493066['monitor_format']){logger['info'](_0x7995('0x4c'),'Recording\x20is\x20enabled!');_0x5e85b9[_0x7995('0x4d')]=util['format'](_0x7995('0x4e'),_0x39c5b8['serverUrl'],_0x5e85b9[_0x7995('0x4f')],md5(_0x5e85b9[_0x7995('0x4f')]));}else{_0x5e85b9['recordingURL']='';}headers[_0x7995('0x50')]=getAuth(_0x39c5b8);return getUser(_0x39c5b8,_0x5a8881[_0x7995('0x51')])[_0x7995('0x13')](function(_0xb70a51){_0x403f54=_0xb70a51;logger['info'](_0x7995('0x52'),_0x403f54['id']);return getEndUser(_0x39c5b8,_0x5e85b9[_0x7995('0x53')],_0x5e85b9[_0x7995('0x54')]);})['then'](function(_0xe228a5){_0xc04e5=_0xe228a5;logger[_0x7995('0xf')](_0x7995('0x55'),_0xc04e5['id']);return getTicket(_0x39c5b8,_0x403f54,_0xc04e5,_0x3993b5,_0x5e85b9);})[_0x7995('0x13')](function(_0x255313){if(_0x255313){logger['info'](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x255313['id']);switch(_0x39c5b8[_0x7995('0x2f')]){case'integrationTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x255313['id']});break;case'newTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x5a'));emit(util['format'](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x5b'),{'uri':util['format']('https://xcally.desk.com/web/agent/case/%d',_0x255313['id'])});break;default:logger['error'](_0x7995('0x4c'),_0x7995('0x5c'));}}})['catch'](function(_0x1cd85){console[_0x7995('0x5d')](_0x1cd85);logger[_0x7995('0x5d')](_0x7995('0x4c'),JSON[_0x7995('0x1c')](_0x1cd85));});};exports['outbound']=function(_0x29ee32,_0x4ab09f,_0x14fe7f,_0x33c801,_0x206d2a,_0x50c7b5,_0x5e1f34){var _0x54e2b1,_0x563f8e;_0x50c7b5[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x12')]);_0x50c7b5[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x4a')]);if(_0x5e1f34&&_0x5e1f34[_0x7995('0x5e')]&&_0x5e1f34[_0x7995('0x5e')]!==_0x7995('0x5f')){logger[_0x7995('0xf')](_0x7995('0x60'),_0x7995('0x61'));_0x4ab09f[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x50c7b5[_0x7995('0x4a')],_0x4ab09f[_0x7995('0x4f')],md5(_0x4ab09f[_0x7995('0x4f')]));}headers[_0x7995('0x50')]=getAuth(_0x50c7b5);return getUser(_0x50c7b5,_0x33c801['email'])[_0x7995('0x13')](function(_0x630737){_0x54e2b1=_0x630737;logger[_0x7995('0xf')](_0x7995('0x52'),_0x54e2b1['id']);return getEndUser(_0x50c7b5,_0x4ab09f['destcalleridname'],_0x4ab09f['destcalleridnum']);})[_0x7995('0x13')](function(_0x197b52){_0x563f8e=_0x197b52;logger[_0x7995('0xf')](_0x7995('0x55'),_0x563f8e['id']);return getTicket(_0x50c7b5,_0x54e2b1,_0x563f8e,_0x14fe7f,_0x4ab09f);})['then'](function(_0x13cd7b){if(_0x13cd7b){logger[_0x7995('0xf')](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x13cd7b['id']);switch(_0x50c7b5['type']){case _0x7995('0x62'):logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x13cd7b['id']});break;case _0x7995('0x63'):logger['info'](_0x7995('0x4c'),_0x7995('0x5a'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801['name']),'trigger:browser:url',{'uri':util[_0x7995('0x11')](_0x7995('0x64'),_0x50c7b5['remoteUri'],_0x13cd7b['id'])});break;default:logger[_0x7995('0x5d')](_0x7995('0x60'),_0x7995('0x5c'));}}})[_0x7995('0x65')](function(_0x32cb04){logger['error'](_0x7995('0x60'),JSON['stringify'](_0x32cb04));});};exports[_0x7995('0x66')]=function(_0xe31dcb,_0x1722e2,_0x25b534,_0x4388c1,_0xeb8920,_0x2b3c1d){var _0x44372a,_0x10f012;_0x2b3c1d[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x12')]);_0x2b3c1d['serverUrl']=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x4a')]);if(_0xeb8920&&_0xeb8920[_0x7995('0x67')]){logger[_0x7995('0xf')]('['+_0x1722e2[_0x7995('0x68')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1722e2[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x2b3c1d[_0x7995('0x4a')],_0x1722e2['uniqueid'],md5(_0x1722e2[_0x7995('0x4f')]));}else{_0x1722e2['recordingURL']='';}headers['Authorization']=getAuth(_0x2b3c1d);return getUser(_0x2b3c1d)[_0x7995('0x13')](function(_0x36d27d){_0x44372a=_0x36d27d;logger[_0x7995('0xf')](_0x7995('0x52'),_0x44372a['id']);return getEndUser(_0x2b3c1d,_0x1722e2[_0x7995('0x53')],_0x1722e2[_0x7995('0x54')]);})[_0x7995('0x13')](function(_0x13dc73){_0x10f012=_0x13dc73;logger[_0x7995('0xf')](_0x7995('0x55'),_0x10f012['id']);return getTicket(_0x2b3c1d,_0x44372a,_0x10f012,_0x25b534,_0x1722e2);})['then'](function(_0x2dc1f7){if(_0x2dc1f7){logger[_0x7995('0xf')](_0x7995('0x56'));logger['info'](_0x7995('0x69'),_0x2dc1f7['id']);}})[_0x7995('0x65')](function(_0x705f0){logger[_0x7995('0x5d')]('['+_0x1722e2[_0x7995('0x68')][_0x7995('0x6a')]()+']',JSON[_0x7995('0x1c')](_0x705f0));});};
\ No newline at end of file