Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / desk.js
index a7628e7..7be5394 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x58a4=['[HTTP]','GET','authType','%s:%s','password','username','token','Basic\x20%s','toString','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','POST','work','map','length','forEach','string','customField','toLowerCase','content','type','idField','custom_fields','variableName','customVariable','Variable','name','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY','Motion','CTI','concat','/api/v2/users/%d','user','Descriptions','Fields','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','destcalleridname','destcalleridnum','%s/agent/tickets/%s','[ABANDONED]','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','desk','redis','defaults','localhost','emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','remoteUri','then','total_entries','find','_embedded','entries','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','debug'];(function(_0x572d15,_0x557db9){var _0x225c7e=function(_0xa8dc9f){while(--_0xa8dc9f){_0x572d15['push'](_0x572d15['shift']());}};_0x225c7e(++_0x557db9);}(_0x58a4,0xbf));var _0x458a=function(_0x161e88,_0x49ce5e){_0x161e88=_0x161e88-0x0;var _0x40ee62=_0x58a4[_0x161e88];return _0x40ee62;};'use strict';var _=require(_0x458a('0x0'));var rp=require(_0x458a('0x1'));var md5=require(_0x458a('0x2'));var util=require(_0x458a('0x3'));var Redis=require(_0x458a('0x4'));var intUtil=require(_0x458a('0x5'));var config=require(_0x458a('0x6'));var logger=require(_0x458a('0x7'))(_0x458a('0x8'));config[_0x458a('0x9')]=_[_0x458a('0xa')](config[_0x458a('0x9')],{'host':_0x458a('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x30b095,_0x11fcaa,_0x2029bc){io['to'](_0x30b095)[_0x458a('0xc')](_0x11fcaa,_0x2029bc);}var headers={'Content-Type':_0x458a('0xd'),'Accept':'application/json'};function getUser(_0x4bedce,_0x185c5f){if(intUtil[_0x458a('0xe')](_0x185c5f)===!![]){logger[_0x458a('0xf')](_0x458a('0x10'),_0x185c5f);return request({'uri':util[_0x458a('0x11')]('%s/users',_0x4bedce[_0x458a('0x12')])})[_0x458a('0x13')](function(_0x5a3874){if(_0x5a3874[_0x458a('0x14')]){return _[_0x458a('0x15')](_0x5a3874[_0x458a('0x16')][_0x458a('0x17')],{'email':_0x185c5f});}})[_0x458a('0x13')](function(_0x5bd09e){if(_0x5bd09e){logger['info'](_0x458a('0x18'));return _0x5bd09e;}else{logger['info'](_0x458a('0x19'));return request({'uri':util[_0x458a('0x11')](_0x458a('0x1a'),_0x4bedce[_0x458a('0x12')])});}});}else{logger[_0x458a('0xf')](_0x458a('0x1b'));return request({'uri':util['format']('%s/users/me',_0x4bedce['remoteUri'])});}}function request(_0x2faf6a){logger[_0x458a('0x1c')](_0x458a('0x1d'),JSON['stringify'](_0x2faf6a));return rp(_[_0x458a('0xa')](_0x2faf6a,{'method':_0x458a('0x1e'),'headers':headers,'json':!![]}));}function getAuth(_0x18504d){var _0x392986;if(_0x18504d[_0x458a('0x1f')]==='basic'){_0x392986=util['format'](_0x458a('0x20'),_0x18504d['username'],_0x18504d[_0x458a('0x21')]);}else if(_0x18504d[_0x458a('0x1f')]==='token'){_0x392986=util[_0x458a('0x11')]('%s/token:%s',_0x18504d[_0x458a('0x22')],_0x18504d[_0x458a('0x23')]);}return util['format'](_0x458a('0x24'),new Buffer(_0x392986)[_0x458a('0x25')]('base64'));}function getEndUser(_0xa6b8ff,_0x5ad95a,_0x370959){logger['info'](_0x458a('0x26'),_0x370959);return request({'uri':util['format'](_0x458a('0x27'),_0xa6b8ff[_0x458a('0x12')]),'qs':{'phone':_0x370959}})[_0x458a('0x13')](function(_0xcda8cc){if(_0xcda8cc[_0x458a('0x14')]){logger[_0x458a('0xf')](_0x458a('0x28'));return _0xcda8cc[_0x458a('0x16')][_0x458a('0x17')][0x0];}else{logger[_0x458a('0xf')](_0x458a('0x29'));return request({'uri':util[_0x458a('0x11')](_0x458a('0x2a'),_0xa6b8ff['remoteUri']),'method':_0x458a('0x2b'),'body':{'first_name':_0x5ad95a,'title':_0x5ad95a,'phone_numbers':[{'type':_0x458a('0x2c'),'value':_0x370959}]}});}});}function getTags(_0x5f3ac0,_0x5df150){var _0x41b23d=[];if(_0x5f3ac0&&_0x5f3ac0['length']>0x0){_0x41b23d=_[_0x458a('0x2d')](_0x5f3ac0,_0x5df150);}return _0x41b23d;}function getCustomFields(_0x29f9b5,_0x223f73){var _0x4a49e4=[];var _0xa6fdf={'custom_fields':{}};if(_0x29f9b5[_0x458a('0x2e')]>0x0){_[_0x458a('0x2f')](_0x29f9b5,function(_0x562c36){if(_0x562c36['type']===_0x458a('0x30')&&_0x562c36['nameField']&&!_0x562c36[_0x458a('0x31')]){_0xa6fdf[_0x562c36['nameField'][_0x458a('0x32')]()]=_0x562c36[_0x458a('0x33')]['toString']();}else if(_0x562c36[_0x458a('0x34')]===_0x458a('0x30')&&_0x562c36[_0x458a('0x35')]&&_0x562c36['customField']){_0xa6fdf[_0x458a('0x36')][_0x562c36[_0x458a('0x35')]]=_0x562c36[_0x458a('0x33')][_0x458a('0x25')]();}else if(_0x562c36[_0x458a('0x34')]==='variable'&&_0x562c36[_0x458a('0x37')]&&_0x562c36[_0x458a('0x35')]&&_0x562c36[_0x458a('0x31')]){_0x223f73[_0x562c36[_0x458a('0x37')]]&&(_0xa6fdf[_0x458a('0x36')][_0x562c36[_0x458a('0x35')]]=_0x223f73[_0x562c36['variableName']][_0x458a('0x25')]());}else if(_0x562c36[_0x458a('0x34')]===_0x458a('0x38')&&_0x562c36[_0x458a('0x39')]&&_0x562c36[_0x458a('0x39')][_0x458a('0x3a')]&&_0x562c36[_0x458a('0x35')]&&_0x562c36[_0x458a('0x31')]){_0x223f73[_0x562c36[_0x458a('0x39')]['name'][_0x458a('0x32')]()]&&(_0xa6fdf[_0x458a('0x36')][_0x562c36[_0x458a('0x35')]]=_0x223f73[_0x562c36[_0x458a('0x39')][_0x458a('0x3a')][_0x458a('0x32')]()][_0x458a('0x25')]());}});}if(_0xa6fdf[_0x458a('0x3b')]){_0xa6fdf[_0x458a('0x3b')]=Number(_0xa6fdf[_0x458a('0x3b')]);}return _0xa6fdf;}function getTicket(_0x1a4011,_0x1aa28e,_0x40c6cb,_0x73e060,_0x5d79cb){logger['info'](_0x458a('0x3c'));var _0x397a41=_[_0x458a('0x3d')]({'subject':intUtil[_0x458a('0x3e')](_0x73e060[_0x458a('0x3f')],_0x5d79cb,'\x20'),'type':_0x458a('0x40'),'status':_0x458a('0x41'),'labels':[_0x458a('0x42'),_0x458a('0x43'),_0x458a('0x44')][_0x458a('0x45')](getTags(_0x73e060['Tags'],_0x458a('0x3a'))),'description':intUtil[_0x458a('0x3e')](_0x73e060['Descriptions'],_0x5d79cb,'\x0a'),'_links':{'assigned_user':{'href':util[_0x458a('0x11')](_0x458a('0x46'),_0x1aa28e['id']),'class':_0x458a('0x47')}},'message':{'direction':'in','body':intUtil['getString'](_0x73e060[_0x458a('0x48')],_0x5d79cb,'\x0a')}},getCustomFields(_0x73e060[_0x458a('0x49')],_0x5d79cb));return request({'uri':util[_0x458a('0x11')](_0x458a('0x4a'),_0x1a4011[_0x458a('0x12')],_0x40c6cb['id']),'method':_0x458a('0x2b'),'body':_0x397a41});}exports[_0x458a('0x4b')]=function(_0x667255,_0x5883ab,_0x296385,_0x145e3c,_0x2b9030,_0x5180ae){var _0x3d3d0e,_0x369d4b;_0x5180ae['remoteUri']=intUtil[_0x458a('0x4c')](_0x5180ae[_0x458a('0x12')]);_0x5180ae[_0x458a('0x4d')]=intUtil[_0x458a('0x4c')](_0x5180ae[_0x458a('0x4d')]);if(_0x2b9030&&_0x2b9030['monitor_format']){logger['info'](_0x458a('0x4e'),_0x458a('0x4f'));_0x5883ab[_0x458a('0x50')]=util[_0x458a('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5180ae[_0x458a('0x4d')],_0x5883ab[_0x458a('0x51')],md5(_0x5883ab['uniqueid']));}else{_0x5883ab[_0x458a('0x50')]='';}headers['Authorization']=getAuth(_0x5180ae);return getUser(_0x5180ae,_0x145e3c[_0x458a('0x52')])[_0x458a('0x13')](function(_0x30d9d9){_0x3d3d0e=_0x30d9d9;logger['info'](_0x458a('0x53'),_0x3d3d0e['id']);return getEndUser(_0x5180ae,_0x5883ab[_0x458a('0x54')],_0x5883ab[_0x458a('0x55')]);})['then'](function(_0x5edbc9){_0x369d4b=_0x5edbc9;logger[_0x458a('0xf')](_0x458a('0x56'),_0x369d4b['id']);return getTicket(_0x5180ae,_0x3d3d0e,_0x369d4b,_0x296385,_0x5883ab);})[_0x458a('0x13')](function(_0x4dea55){if(_0x4dea55){logger['info'](_0x458a('0x57'));logger[_0x458a('0xf')](_0x458a('0x58'),_0x4dea55['id']);switch(_0x5180ae[_0x458a('0x34')]){case _0x458a('0x59'):logger[_0x458a('0xf')](_0x458a('0x4e'),_0x458a('0x5a'));emit(util[_0x458a('0x11')](_0x458a('0x5b'),_0x145e3c[_0x458a('0x3a')]),_0x458a('0x5c'),{'recordId':_0x4dea55['id']});break;case _0x458a('0x5d'):logger[_0x458a('0xf')](_0x458a('0x4e'),_0x458a('0x5e'));emit(util['format'](_0x458a('0x5b'),_0x145e3c[_0x458a('0x3a')]),_0x458a('0x5f'),{'uri':util[_0x458a('0x11')](_0x458a('0x60'),_0x4dea55['id'])});break;default:logger['error']('[QUEUE]','Desk\x20account\x20type\x20not\x20recognized');}}})[_0x458a('0x61')](function(_0x5b47e0){console[_0x458a('0x62')](_0x5b47e0);logger[_0x458a('0x62')](_0x458a('0x4e'),JSON[_0x458a('0x63')](_0x5b47e0));});};exports[_0x458a('0x64')]=function(_0x5f0151,_0x48f68e,_0x3d7616,_0x2d8b77,_0x2587a1,_0x8ff0dd,_0x2d67b1){var _0x5a6650,_0x21c01a;_0x8ff0dd['remoteUri']=intUtil[_0x458a('0x4c')](_0x8ff0dd['remoteUri']);_0x8ff0dd[_0x458a('0x4d')]=intUtil['stripTrailingSlash'](_0x8ff0dd['serverUrl']);if(_0x2d67b1&&_0x2d67b1['recordingFormat']&&_0x2d67b1[_0x458a('0x65')]!==_0x458a('0x66')){logger['info'](_0x458a('0x67'),_0x458a('0x4f'));_0x48f68e[_0x458a('0x50')]=util['format'](_0x458a('0x68'),_0x8ff0dd[_0x458a('0x4d')],_0x48f68e[_0x458a('0x51')],md5(_0x48f68e[_0x458a('0x51')]));}headers[_0x458a('0x69')]=getAuth(_0x8ff0dd);return getUser(_0x8ff0dd,_0x2d8b77[_0x458a('0x52')])['then'](function(_0x15200c){_0x5a6650=_0x15200c;logger[_0x458a('0xf')](_0x458a('0x53'),_0x5a6650['id']);return getEndUser(_0x8ff0dd,_0x48f68e[_0x458a('0x6a')],_0x48f68e[_0x458a('0x6b')]);})[_0x458a('0x13')](function(_0x1181c2){_0x21c01a=_0x1181c2;logger[_0x458a('0xf')]('The\x20Enduser\x20ID\x20is:',_0x21c01a['id']);return getTicket(_0x8ff0dd,_0x5a6650,_0x21c01a,_0x3d7616,_0x48f68e);})[_0x458a('0x13')](function(_0x4abe93){if(_0x4abe93){logger[_0x458a('0xf')](_0x458a('0x57'));logger[_0x458a('0xf')](_0x458a('0x58'),_0x4abe93['id']);switch(_0x8ff0dd['type']){case'integrationTab':logger[_0x458a('0xf')](_0x458a('0x4e'),_0x458a('0x5a'));emit(util[_0x458a('0x11')](_0x458a('0x5b'),_0x2d8b77[_0x458a('0x3a')]),'trigger:desk:display',{'recordId':_0x4abe93['id']});break;case _0x458a('0x5d'):logger[_0x458a('0xf')]('[QUEUE]',_0x458a('0x5e'));emit(util['format'](_0x458a('0x5b'),_0x2d8b77[_0x458a('0x3a')]),_0x458a('0x5f'),{'uri':util[_0x458a('0x11')](_0x458a('0x6c'),_0x8ff0dd[_0x458a('0x12')],_0x4abe93['id'])});break;default:logger[_0x458a('0x62')](_0x458a('0x67'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0x458a('0x61')](function(_0x3ed05d){logger['error'](_0x458a('0x67'),JSON[_0x458a('0x63')](_0x3ed05d));});};exports['abandoned']=function(_0xaf7b50,_0x14b483,_0x47cbcf,_0x17b611,_0x180df0,_0x582ff7){var _0x16f82f,_0x1f95d4;_0x582ff7[_0x458a('0x12')]=intUtil[_0x458a('0x4c')](_0x582ff7[_0x458a('0x12')]);_0x582ff7[_0x458a('0x4d')]=intUtil[_0x458a('0x4c')](_0x582ff7[_0x458a('0x4d')]);if(_0x180df0&&_0x180df0['monitor_format']){logger[_0x458a('0xf')](_0x458a('0x6d'),_0x458a('0x4f'));_0x14b483[_0x458a('0x50')]=util[_0x458a('0x11')](_0x458a('0x68'),_0x582ff7[_0x458a('0x4d')],_0x14b483[_0x458a('0x51')],md5(_0x14b483[_0x458a('0x51')]));}else{_0x14b483[_0x458a('0x50')]='';}headers['Authorization']=getAuth(_0x582ff7);return getUser(_0x582ff7)[_0x458a('0x13')](function(_0x527c09){_0x16f82f=_0x527c09;logger[_0x458a('0xf')](_0x458a('0x53'),_0x16f82f['id']);return getEndUser(_0x582ff7,_0x14b483[_0x458a('0x54')],_0x14b483[_0x458a('0x55')]);})[_0x458a('0x13')](function(_0x3d1d37){_0x1f95d4=_0x3d1d37;logger[_0x458a('0xf')](_0x458a('0x56'),_0x1f95d4['id']);return getTicket(_0x582ff7,_0x16f82f,_0x1f95d4,_0x47cbcf,_0x14b483);})[_0x458a('0x13')](function(_0x413d7c){if(_0x413d7c){logger[_0x458a('0xf')](_0x458a('0x57'));logger[_0x458a('0xf')](_0x458a('0x58'),_0x413d7c['id']);}})[_0x458a('0x61')](function(_0x2c131b){logger['error'](_0x458a('0x6d'),JSON['stringify'](_0x2c131b));});};
\ No newline at end of file
+var _0x9957=['Motion','CTI','concat','Tags','/api/v2/users/%d','Descriptions','%s/customers/%d/cases','serverUrl','stripTrailingSlash','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','Desk\x20account\x20type\x20not\x20recognized','error','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','integrationTab','newTab','%s/agent/tickets/%s','catch','unmanaged','monitor_format','lastevent','The\x20Ticket\x20ID\x20is:','toUpperCase','lodash','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','desk','defaults','redis','localhost','socket.io-emitter','emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','remoteUri','then','total_entries','find','_embedded','entries','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','[HTTP]','stringify','GET','password','authType','token','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','POST','work','map','includes','string','picklist','type','nameField','customField','content','idField','custom_fields','variable','variableName','customVariable','name','Variable','toLowerCase','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY'];(function(_0x4dd4c0,_0x102469){var _0x353c23=function(_0x33bcf0){while(--_0x33bcf0){_0x4dd4c0['push'](_0x4dd4c0['shift']());}};_0x353c23(++_0x102469);}(_0x9957,0x93));var _0x7995=function(_0x1facfa,_0x1acf7d){_0x1facfa=_0x1facfa-0x0;var _0x9ec701=_0x9957[_0x1facfa];return _0x9ec701;};'use strict';var _=require(_0x7995('0x0'));var rp=require(_0x7995('0x1'));var md5=require(_0x7995('0x2'));var util=require(_0x7995('0x3'));var Redis=require('ioredis');var intUtil=require(_0x7995('0x4'));var config=require(_0x7995('0x5'));var logger=require(_0x7995('0x6'))(_0x7995('0x7'));config['redis']=_[_0x7995('0x8')](config[_0x7995('0x9')],{'host':_0x7995('0xa'),'port':0x18eb});var io=require(_0x7995('0xb'))(new Redis(config[_0x7995('0x9')]));function emit(_0x326741,_0x4996ca,_0x465276){io['to'](_0x326741)[_0x7995('0xc')](_0x4996ca,_0x465276);}var headers={'Content-Type':'application/json','Accept':_0x7995('0xd')};function getUser(_0x3116fb,_0x18c8a3){if(intUtil[_0x7995('0xe')](_0x18c8a3)===!![]){logger[_0x7995('0xf')](_0x7995('0x10'),_0x18c8a3);return request({'uri':util[_0x7995('0x11')]('%s/users',_0x3116fb[_0x7995('0x12')])})[_0x7995('0x13')](function(_0x581f22){if(_0x581f22[_0x7995('0x14')]){return _[_0x7995('0x15')](_0x581f22[_0x7995('0x16')][_0x7995('0x17')],{'email':_0x18c8a3});}})[_0x7995('0x13')](function(_0x23999f){if(_0x23999f){logger[_0x7995('0xf')]('Agent\x20found!');return _0x23999f;}else{logger['info'](_0x7995('0x18'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb[_0x7995('0x12')])});}});}else{logger[_0x7995('0xf')](_0x7995('0x1a'));return request({'uri':util[_0x7995('0x11')](_0x7995('0x19'),_0x3116fb['remoteUri'])});}}function request(_0x2eeacc){logger['debug'](_0x7995('0x1b'),JSON[_0x7995('0x1c')](_0x2eeacc));return rp(_[_0x7995('0x8')](_0x2eeacc,{'method':_0x7995('0x1d'),'headers':headers,'json':!![]}));}function getAuth(_0x1e1415){var _0x37a7d4;if(_0x1e1415['authType']==='basic'){_0x37a7d4=util[_0x7995('0x11')]('%s:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x1e')]);}else if(_0x1e1415[_0x7995('0x1f')]==='token'){_0x37a7d4=util[_0x7995('0x11')]('%s/token:%s',_0x1e1415['username'],_0x1e1415[_0x7995('0x20')]);}return util[_0x7995('0x11')](_0x7995('0x21'),new Buffer(_0x37a7d4)[_0x7995('0x22')](_0x7995('0x23')));}function getEndUser(_0x1c278a,_0x5d40ae,_0x32a09a){logger[_0x7995('0xf')](_0x7995('0x24'),_0x32a09a);return request({'uri':util[_0x7995('0x11')](_0x7995('0x25'),_0x1c278a[_0x7995('0x12')]),'qs':{'phone':_0x32a09a}})[_0x7995('0x13')](function(_0x472195){if(_0x472195['total_entries']){logger[_0x7995('0xf')](_0x7995('0x26'));return _0x472195[_0x7995('0x16')][_0x7995('0x17')][0x0];}else{logger[_0x7995('0xf')](_0x7995('0x27'));return request({'uri':util['format'](_0x7995('0x28'),_0x1c278a['remoteUri']),'method':_0x7995('0x29'),'body':{'first_name':_0x5d40ae,'title':_0x5d40ae,'phone_numbers':[{'type':_0x7995('0x2a'),'value':_0x32a09a}]}});}});}function getTags(_0xf16cc2,_0x132a42){var _0x11c1eb=[];if(_0xf16cc2&&_0xf16cc2['length']>0x0){_0x11c1eb=_[_0x7995('0x2b')](_0xf16cc2,_0x132a42);}return _0x11c1eb;}function getCustomFields(_0x514445,_0x456a28){var _0x3250e0=[];var _0x4253e5={'custom_fields':{}};if(_0x514445['length']>0x0){_['forEach'](_0x514445,function(_0x48e573){if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x30')]&&!_0x48e573[_0x7995('0x31')]){_0x4253e5[_0x48e573['nameField']['toLowerCase']()]=_0x48e573[_0x7995('0x32')]['toString']();}else if(_[_0x7995('0x2c')]([_0x7995('0x2d'),_0x7995('0x2e')],_0x48e573[_0x7995('0x2f')])&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x48e573['content']['toString']();}else if(_0x48e573['type']===_0x7995('0x35')&&_0x48e573[_0x7995('0x36')]&&_0x48e573['idField']&&_0x48e573[_0x7995('0x31')]){_0x456a28[_0x48e573['variableName']]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573[_0x7995('0x36')]]['toString']());}else if(_0x48e573['type']===_0x7995('0x37')&&_0x48e573['Variable']&&_0x48e573['Variable'][_0x7995('0x38')]&&_0x48e573[_0x7995('0x33')]&&_0x48e573['customField']){_0x456a28[_0x48e573[_0x7995('0x39')][_0x7995('0x38')][_0x7995('0x3a')]()]&&(_0x4253e5[_0x7995('0x34')][_0x48e573[_0x7995('0x33')]]=_0x456a28[_0x48e573['Variable'][_0x7995('0x38')][_0x7995('0x3a')]()][_0x7995('0x22')]());}});}if(_0x4253e5[_0x7995('0x3b')]){_0x4253e5['priority']=Number(_0x4253e5[_0x7995('0x3b')]);}return _0x4253e5;}function getTicket(_0x235df7,_0x3eb04f,_0xe5ea43,_0x1f5bee,_0x1035dc){logger['info'](_0x7995('0x3c'));var _0x3be298=_[_0x7995('0x3d')]({'subject':intUtil[_0x7995('0x3e')](_0x1f5bee[_0x7995('0x3f')],_0x1035dc,'\x20'),'type':_0x7995('0x40'),'status':_0x7995('0x41'),'labels':[_0x7995('0x42'),_0x7995('0x43'),_0x7995('0x44')][_0x7995('0x45')](getTags(_0x1f5bee[_0x7995('0x46')],_0x7995('0x38'))),'description':intUtil['getString'](_0x1f5bee['Descriptions'],_0x1035dc,'\x0a'),'_links':{'assigned_user':{'href':util[_0x7995('0x11')](_0x7995('0x47'),_0x3eb04f['id']),'class':'user'}},'message':{'direction':'in','body':intUtil['getString'](_0x1f5bee[_0x7995('0x48')],_0x1035dc,'\x0a')}},getCustomFields(_0x1f5bee['Fields'],_0x1035dc));return request({'uri':util['format'](_0x7995('0x49'),_0x235df7[_0x7995('0x12')],_0xe5ea43['id']),'method':_0x7995('0x29'),'body':_0x3be298});}exports['queue']=function(_0x46ac4f,_0x5e85b9,_0x3993b5,_0x5a8881,_0x493066,_0x39c5b8){var _0x403f54,_0xc04e5;_0x39c5b8[_0x7995('0x12')]=intUtil['stripTrailingSlash'](_0x39c5b8[_0x7995('0x12')]);_0x39c5b8[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x39c5b8[_0x7995('0x4a')]);if(_0x493066&&_0x493066['monitor_format']){logger['info'](_0x7995('0x4c'),'Recording\x20is\x20enabled!');_0x5e85b9[_0x7995('0x4d')]=util['format'](_0x7995('0x4e'),_0x39c5b8['serverUrl'],_0x5e85b9[_0x7995('0x4f')],md5(_0x5e85b9[_0x7995('0x4f')]));}else{_0x5e85b9['recordingURL']='';}headers[_0x7995('0x50')]=getAuth(_0x39c5b8);return getUser(_0x39c5b8,_0x5a8881[_0x7995('0x51')])[_0x7995('0x13')](function(_0xb70a51){_0x403f54=_0xb70a51;logger['info'](_0x7995('0x52'),_0x403f54['id']);return getEndUser(_0x39c5b8,_0x5e85b9[_0x7995('0x53')],_0x5e85b9[_0x7995('0x54')]);})['then'](function(_0xe228a5){_0xc04e5=_0xe228a5;logger[_0x7995('0xf')](_0x7995('0x55'),_0xc04e5['id']);return getTicket(_0x39c5b8,_0x403f54,_0xc04e5,_0x3993b5,_0x5e85b9);})[_0x7995('0x13')](function(_0x255313){if(_0x255313){logger['info'](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x255313['id']);switch(_0x39c5b8[_0x7995('0x2f')]){case'integrationTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x255313['id']});break;case'newTab':logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x5a'));emit(util['format'](_0x7995('0x58'),_0x5a8881[_0x7995('0x38')]),_0x7995('0x5b'),{'uri':util['format']('https://xcally.desk.com/web/agent/case/%d',_0x255313['id'])});break;default:logger['error'](_0x7995('0x4c'),_0x7995('0x5c'));}}})['catch'](function(_0x1cd85){console[_0x7995('0x5d')](_0x1cd85);logger[_0x7995('0x5d')](_0x7995('0x4c'),JSON[_0x7995('0x1c')](_0x1cd85));});};exports['outbound']=function(_0x29ee32,_0x4ab09f,_0x14fe7f,_0x33c801,_0x206d2a,_0x50c7b5,_0x5e1f34){var _0x54e2b1,_0x563f8e;_0x50c7b5[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x12')]);_0x50c7b5[_0x7995('0x4a')]=intUtil[_0x7995('0x4b')](_0x50c7b5[_0x7995('0x4a')]);if(_0x5e1f34&&_0x5e1f34[_0x7995('0x5e')]&&_0x5e1f34[_0x7995('0x5e')]!==_0x7995('0x5f')){logger[_0x7995('0xf')](_0x7995('0x60'),_0x7995('0x61'));_0x4ab09f[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x50c7b5[_0x7995('0x4a')],_0x4ab09f[_0x7995('0x4f')],md5(_0x4ab09f[_0x7995('0x4f')]));}headers[_0x7995('0x50')]=getAuth(_0x50c7b5);return getUser(_0x50c7b5,_0x33c801['email'])[_0x7995('0x13')](function(_0x630737){_0x54e2b1=_0x630737;logger[_0x7995('0xf')](_0x7995('0x52'),_0x54e2b1['id']);return getEndUser(_0x50c7b5,_0x4ab09f['destcalleridname'],_0x4ab09f['destcalleridnum']);})[_0x7995('0x13')](function(_0x197b52){_0x563f8e=_0x197b52;logger[_0x7995('0xf')](_0x7995('0x55'),_0x563f8e['id']);return getTicket(_0x50c7b5,_0x54e2b1,_0x563f8e,_0x14fe7f,_0x4ab09f);})['then'](function(_0x13cd7b){if(_0x13cd7b){logger[_0x7995('0xf')](_0x7995('0x56'));logger[_0x7995('0xf')]('The\x20Ticket\x20ID\x20is:',_0x13cd7b['id']);switch(_0x50c7b5['type']){case _0x7995('0x62'):logger[_0x7995('0xf')](_0x7995('0x4c'),_0x7995('0x57'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801[_0x7995('0x38')]),_0x7995('0x59'),{'recordId':_0x13cd7b['id']});break;case _0x7995('0x63'):logger['info'](_0x7995('0x4c'),_0x7995('0x5a'));emit(util[_0x7995('0x11')](_0x7995('0x58'),_0x33c801['name']),'trigger:browser:url',{'uri':util[_0x7995('0x11')](_0x7995('0x64'),_0x50c7b5['remoteUri'],_0x13cd7b['id'])});break;default:logger[_0x7995('0x5d')](_0x7995('0x60'),_0x7995('0x5c'));}}})[_0x7995('0x65')](function(_0x32cb04){logger['error'](_0x7995('0x60'),JSON['stringify'](_0x32cb04));});};exports[_0x7995('0x66')]=function(_0xe31dcb,_0x1722e2,_0x25b534,_0x4388c1,_0xeb8920,_0x2b3c1d){var _0x44372a,_0x10f012;_0x2b3c1d[_0x7995('0x12')]=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x12')]);_0x2b3c1d['serverUrl']=intUtil[_0x7995('0x4b')](_0x2b3c1d[_0x7995('0x4a')]);if(_0xeb8920&&_0xeb8920[_0x7995('0x67')]){logger[_0x7995('0xf')]('['+_0x1722e2[_0x7995('0x68')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x1722e2[_0x7995('0x4d')]=util[_0x7995('0x11')](_0x7995('0x4e'),_0x2b3c1d[_0x7995('0x4a')],_0x1722e2['uniqueid'],md5(_0x1722e2[_0x7995('0x4f')]));}else{_0x1722e2['recordingURL']='';}headers['Authorization']=getAuth(_0x2b3c1d);return getUser(_0x2b3c1d)[_0x7995('0x13')](function(_0x36d27d){_0x44372a=_0x36d27d;logger[_0x7995('0xf')](_0x7995('0x52'),_0x44372a['id']);return getEndUser(_0x2b3c1d,_0x1722e2[_0x7995('0x53')],_0x1722e2[_0x7995('0x54')]);})[_0x7995('0x13')](function(_0x13dc73){_0x10f012=_0x13dc73;logger[_0x7995('0xf')](_0x7995('0x55'),_0x10f012['id']);return getTicket(_0x2b3c1d,_0x44372a,_0x10f012,_0x25b534,_0x1722e2);})['then'](function(_0x2dc1f7){if(_0x2dc1f7){logger[_0x7995('0xf')](_0x7995('0x56'));logger['info'](_0x7995('0x69'),_0x2dc1f7['id']);}})[_0x7995('0x65')](function(_0x705f0){logger[_0x7995('0x5d')]('['+_0x1722e2[_0x7995('0x68')][_0x7995('0x6a')]()+']',JSON[_0x7995('0x1c')](_0x705f0));});};
\ No newline at end of file