Built motion from commit 9e1399f3.|2.5.37
[motion2.git] / server / services / ami / trigger / integration / desk.js
index 733edb5..9c1581c 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb4bb=['https://xcally.desk.com/web/agent/case/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','unmanaged','toUpperCase','request-promise','./util','desk','redis','defaults','application/json','validateEmail','Getting\x20agent\x20with\x20email','%s/users','remoteUri','total_entries','find','_embedded','entries','then','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','format','%s/users/me','[HTTP]','stringify','basic','%s:%s','username','authType','token','%s/token:%s','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','work','length','map','includes','string','picklist','type','customField','nameField','toLowerCase','content','idField','custom_fields','variable','variableName','customVariable','Variable','name','priority','merge','Subjects','phone','xCALLY','Motion','CTI','concat','Tags','getString','Descriptions','/api/v2/users/%d','user','Fields','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url'];(function(_0x41aa4d,_0x51e45f){var _0x3fb7d6=function(_0x3833ec){while(--_0x3833ec){_0x41aa4d['push'](_0x41aa4d['shift']());}};_0x3fb7d6(++_0x51e45f);}(_0xb4bb,0x13a));var _0xbb4b=function(_0x381751,_0x2b41fd){_0x381751=_0x381751-0x0;var _0xdc109e=_0xb4bb[_0x381751];return _0xdc109e;};'use strict';var _=require('lodash');var rp=require(_0xbb4b('0x0'));var md5=require('md5');var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xbb4b('0x1'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xbb4b('0x2'));config[_0xbb4b('0x3')]=_[_0xbb4b('0x4')](config[_0xbb4b('0x3')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x1ebc72,_0x20d7b6,_0x1f293a){io['to'](_0x1ebc72)['emit'](_0x20d7b6,_0x1f293a);}var headers={'Content-Type':'application/json','Accept':_0xbb4b('0x5')};function getUser(_0x8904bc,_0x3dcc50){if(intUtil[_0xbb4b('0x6')](_0x3dcc50)===!![]){logger['info'](_0xbb4b('0x7'),_0x3dcc50);return request({'uri':util['format'](_0xbb4b('0x8'),_0x8904bc[_0xbb4b('0x9')])})['then'](function(_0x24088){if(_0x24088[_0xbb4b('0xa')]){return _[_0xbb4b('0xb')](_0x24088[_0xbb4b('0xc')][_0xbb4b('0xd')],{'email':_0x3dcc50});}})[_0xbb4b('0xe')](function(_0x131a88){if(_0x131a88){logger[_0xbb4b('0xf')](_0xbb4b('0x10'));return _0x131a88;}else{logger[_0xbb4b('0xf')](_0xbb4b('0x11'));return request({'uri':util[_0xbb4b('0x12')]('%s/users/me',_0x8904bc[_0xbb4b('0x9')])});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xbb4b('0x12')](_0xbb4b('0x13'),_0x8904bc[_0xbb4b('0x9')])});}}function request(_0x5c1565){logger['debug'](_0xbb4b('0x14'),JSON[_0xbb4b('0x15')](_0x5c1565));return rp(_[_0xbb4b('0x4')](_0x5c1565,{'method':'GET','headers':headers,'json':!![]}));}function getAuth(_0x280cb2){var _0x5906b9;if(_0x280cb2['authType']===_0xbb4b('0x16')){_0x5906b9=util[_0xbb4b('0x12')](_0xbb4b('0x17'),_0x280cb2[_0xbb4b('0x18')],_0x280cb2['password']);}else if(_0x280cb2[_0xbb4b('0x19')]===_0xbb4b('0x1a')){_0x5906b9=util['format'](_0xbb4b('0x1b'),_0x280cb2[_0xbb4b('0x18')],_0x280cb2[_0xbb4b('0x1a')]);}return util[_0xbb4b('0x12')](_0xbb4b('0x1c'),new Buffer(_0x5906b9)[_0xbb4b('0x1d')](_0xbb4b('0x1e')));}function getEndUser(_0x2c05a5,_0x5d4e30,_0x2978d3){logger[_0xbb4b('0xf')](_0xbb4b('0x1f'),_0x2978d3);return request({'uri':util[_0xbb4b('0x12')]('%s/customers/search',_0x2c05a5[_0xbb4b('0x9')]),'qs':{'phone':_0x2978d3}})[_0xbb4b('0xe')](function(_0x433787){if(_0x433787['total_entries']){logger['info'](_0xbb4b('0x20'));return _0x433787['_embedded'][_0xbb4b('0xd')][0x0];}else{logger[_0xbb4b('0xf')](_0xbb4b('0x21'));return request({'uri':util[_0xbb4b('0x12')](_0xbb4b('0x22'),_0x2c05a5[_0xbb4b('0x9')]),'method':'POST','body':{'first_name':_0x5d4e30,'title':_0x5d4e30,'phone_numbers':[{'type':_0xbb4b('0x23'),'value':_0x2978d3}]}});}});}function getTags(_0x8e36a0,_0x465583){var _0x28bc8f=[];if(_0x8e36a0&&_0x8e36a0[_0xbb4b('0x24')]>0x0){_0x28bc8f=_[_0xbb4b('0x25')](_0x8e36a0,_0x465583);}return _0x28bc8f;}function getCustomFields(_0x88b2ff,_0x3fd328){var _0xd5ea18=[];var _0x5455c6={'custom_fields':{}};if(_0x88b2ff[_0xbb4b('0x24')]>0x0){_['forEach'](_0x88b2ff,function(_0x3b27d1){if(_[_0xbb4b('0x26')]([_0xbb4b('0x27'),_0xbb4b('0x28')],_0x3b27d1[_0xbb4b('0x29')])&&_0x3b27d1['nameField']&&!_0x3b27d1[_0xbb4b('0x2a')]){_0x5455c6[_0x3b27d1[_0xbb4b('0x2b')][_0xbb4b('0x2c')]()]=_0x3b27d1[_0xbb4b('0x2d')][_0xbb4b('0x1d')]();}else if(_[_0xbb4b('0x26')]([_0xbb4b('0x27'),_0xbb4b('0x28')],_0x3b27d1[_0xbb4b('0x29')])&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1[_0xbb4b('0x2a')]){_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3b27d1['content']['toString']();}else if(_0x3b27d1[_0xbb4b('0x29')]===_0xbb4b('0x30')&&_0x3b27d1[_0xbb4b('0x31')]&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1['customField']){_0x3fd328[_0x3b27d1['variableName']]&&(_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3fd328[_0x3b27d1[_0xbb4b('0x31')]][_0xbb4b('0x1d')]());}else if(_0x3b27d1['type']===_0xbb4b('0x32')&&_0x3b27d1['Variable']&&_0x3b27d1[_0xbb4b('0x33')][_0xbb4b('0x34')]&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1[_0xbb4b('0x2a')]){_0x3fd328[_0x3b27d1[_0xbb4b('0x33')]['name'][_0xbb4b('0x2c')]()]&&(_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3fd328[_0x3b27d1[_0xbb4b('0x33')][_0xbb4b('0x34')]['toLowerCase']()]['toString']());}});}if(_0x5455c6['priority']){_0x5455c6[_0xbb4b('0x35')]=Number(_0x5455c6[_0xbb4b('0x35')]);}return _0x5455c6;}function getTicket(_0x10d230,_0x52e3f0,_0x4f0a7f,_0x51823e,_0x513b92){logger[_0xbb4b('0xf')]('Creating\x20new\x20ticket...');var _0x1b20f0=_[_0xbb4b('0x36')]({'subject':intUtil['getString'](_0x51823e[_0xbb4b('0x37')],_0x513b92,'\x20'),'type':_0xbb4b('0x38'),'status':'new','labels':[_0xbb4b('0x39'),_0xbb4b('0x3a'),_0xbb4b('0x3b')][_0xbb4b('0x3c')](getTags(_0x51823e[_0xbb4b('0x3d')],_0xbb4b('0x34'))),'description':intUtil[_0xbb4b('0x3e')](_0x51823e[_0xbb4b('0x3f')],_0x513b92,'\x0a'),'_links':{'assigned_user':{'href':util['format'](_0xbb4b('0x40'),_0x52e3f0['id']),'class':_0xbb4b('0x41')}},'message':{'direction':'in','body':intUtil[_0xbb4b('0x3e')](_0x51823e[_0xbb4b('0x3f')],_0x513b92,'\x0a')}},getCustomFields(_0x51823e[_0xbb4b('0x42')],_0x513b92));return request({'uri':util['format'](_0xbb4b('0x43'),_0x10d230[_0xbb4b('0x9')],_0x4f0a7f['id']),'method':'POST','body':_0x1b20f0});}exports[_0xbb4b('0x44')]=function(_0x168db2,_0x490252,_0x3125f8,_0x5e8813,_0x14314d,_0xf84a55){var _0x275208,_0xfc96f0;_0xf84a55[_0xbb4b('0x9')]=intUtil[_0xbb4b('0x45')](_0xf84a55['remoteUri']);_0xf84a55[_0xbb4b('0x46')]=intUtil['stripTrailingSlash'](_0xf84a55[_0xbb4b('0x46')]);if(_0x14314d&&_0x14314d[_0xbb4b('0x47')]){logger[_0xbb4b('0xf')](_0xbb4b('0x48'),_0xbb4b('0x49'));_0x490252[_0xbb4b('0x4a')]=util[_0xbb4b('0x12')](_0xbb4b('0x4b'),_0xf84a55[_0xbb4b('0x46')],_0x490252[_0xbb4b('0x4c')],md5(_0x490252[_0xbb4b('0x4c')]));}else{_0x490252[_0xbb4b('0x4a')]='';}headers[_0xbb4b('0x4d')]=getAuth(_0xf84a55);return getUser(_0xf84a55,_0x5e8813['email'])[_0xbb4b('0xe')](function(_0x23b198){_0x275208=_0x23b198;logger['info'](_0xbb4b('0x4e'),_0x275208['id']);return getEndUser(_0xf84a55,_0x490252[_0xbb4b('0x4f')],_0x490252[_0xbb4b('0x50')]);})[_0xbb4b('0xe')](function(_0x35c43f){_0xfc96f0=_0x35c43f;logger[_0xbb4b('0xf')](_0xbb4b('0x51'),_0xfc96f0['id']);return getTicket(_0xf84a55,_0x275208,_0xfc96f0,_0x3125f8,_0x490252);})[_0xbb4b('0xe')](function(_0x28b6e5){if(_0x28b6e5){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger[_0xbb4b('0xf')](_0xbb4b('0x53'),_0x28b6e5['id']);switch(_0xf84a55[_0xbb4b('0x29')]){case _0xbb4b('0x54'):logger[_0xbb4b('0xf')]('[QUEUE]',_0xbb4b('0x55'));emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x5e8813['name']),_0xbb4b('0x57'),{'recordId':_0x28b6e5['id']});break;case'newTab':logger[_0xbb4b('0xf')](_0xbb4b('0x48'),_0xbb4b('0x58'));emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x5e8813[_0xbb4b('0x34')]),_0xbb4b('0x59'),{'uri':util[_0xbb4b('0x12')](_0xbb4b('0x5a'),_0x28b6e5['id'])});break;default:logger['error'](_0xbb4b('0x48'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0xbb4b('0x5b')](function(_0x20d8cb){console[_0xbb4b('0x5c')](_0x20d8cb);logger[_0xbb4b('0x5c')]('[QUEUE]',JSON[_0xbb4b('0x15')](_0x20d8cb));});};exports[_0xbb4b('0x5d')]=function(_0x164bb8,_0x552720,_0x3b7238,_0x2f48f3,_0xdda360,_0x409c40,_0x33e2c5){var _0x32de93,_0x5e6f71;_0x409c40[_0xbb4b('0x9')]=intUtil['stripTrailingSlash'](_0x409c40[_0xbb4b('0x9')]);_0x409c40['serverUrl']=intUtil[_0xbb4b('0x45')](_0x409c40[_0xbb4b('0x46')]);if(_0x33e2c5&&_0x33e2c5[_0xbb4b('0x5e')]&&_0x33e2c5[_0xbb4b('0x5e')]!==_0xbb4b('0x5f')){logger['info'](_0xbb4b('0x60'),_0xbb4b('0x49'));_0x552720[_0xbb4b('0x4a')]=util[_0xbb4b('0x12')](_0xbb4b('0x4b'),_0x409c40[_0xbb4b('0x46')],_0x552720[_0xbb4b('0x4c')],md5(_0x552720[_0xbb4b('0x4c')]));}headers[_0xbb4b('0x4d')]=getAuth(_0x409c40);return getUser(_0x409c40,_0x2f48f3['email'])[_0xbb4b('0xe')](function(_0x120c0f){_0x32de93=_0x120c0f;logger[_0xbb4b('0xf')](_0xbb4b('0x4e'),_0x32de93['id']);return getEndUser(_0x409c40,_0x552720[_0xbb4b('0x61')],_0x552720[_0xbb4b('0x62')]);})['then'](function(_0x420af4){_0x5e6f71=_0x420af4;logger[_0xbb4b('0xf')]('The\x20Enduser\x20ID\x20is:',_0x5e6f71['id']);return getTicket(_0x409c40,_0x32de93,_0x5e6f71,_0x3b7238,_0x552720);})['then'](function(_0x6d607d){if(_0x6d607d){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x6d607d['id']);switch(_0x409c40['type']){case _0xbb4b('0x54'):logger['info'](_0xbb4b('0x48'),_0xbb4b('0x55'));emit(util[_0xbb4b('0x12')]('user:%s',_0x2f48f3[_0xbb4b('0x34')]),_0xbb4b('0x57'),{'recordId':_0x6d607d['id']});break;case'newTab':logger['info'](_0xbb4b('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x2f48f3[_0xbb4b('0x34')]),_0xbb4b('0x59'),{'uri':util[_0xbb4b('0x12')]('%s/agent/tickets/%s',_0x409c40[_0xbb4b('0x9')],_0x6d607d['id'])});break;default:logger[_0xbb4b('0x5c')](_0xbb4b('0x60'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0xbb4b('0x5b')](function(_0x39d34d){logger['error'](_0xbb4b('0x60'),JSON['stringify'](_0x39d34d));});};exports[_0xbb4b('0x63')]=function(_0x5704e2,_0x236ae5,_0x176e86,_0x573260,_0x2c7ccd,_0x1f483c){var _0x224de0,_0x27030b;_0x1f483c[_0xbb4b('0x9')]=intUtil[_0xbb4b('0x45')](_0x1f483c[_0xbb4b('0x9')]);_0x1f483c[_0xbb4b('0x46')]=intUtil[_0xbb4b('0x45')](_0x1f483c['serverUrl']);if(_0x2c7ccd&&_0x2c7ccd[_0xbb4b('0x47')]){logger[_0xbb4b('0xf')]('['+_0x236ae5['lastevent'][_0xbb4b('0x64')]()+']','Recording\x20is\x20enabled!');_0x236ae5[_0xbb4b('0x4a')]=util['format'](_0xbb4b('0x4b'),_0x1f483c[_0xbb4b('0x46')],_0x236ae5[_0xbb4b('0x4c')],md5(_0x236ae5[_0xbb4b('0x4c')]));}else{_0x236ae5[_0xbb4b('0x4a')]='';}headers[_0xbb4b('0x4d')]=getAuth(_0x1f483c);return getUser(_0x1f483c)[_0xbb4b('0xe')](function(_0x1c221d){_0x224de0=_0x1c221d;logger[_0xbb4b('0xf')](_0xbb4b('0x4e'),_0x224de0['id']);return getEndUser(_0x1f483c,_0x236ae5[_0xbb4b('0x4f')],_0x236ae5[_0xbb4b('0x50')]);})[_0xbb4b('0xe')](function(_0x2bd62f){_0x27030b=_0x2bd62f;logger['info'](_0xbb4b('0x51'),_0x27030b['id']);return getTicket(_0x1f483c,_0x224de0,_0x27030b,_0x176e86,_0x236ae5);})[_0xbb4b('0xe')](function(_0x2404f1){if(_0x2404f1){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger[_0xbb4b('0xf')](_0xbb4b('0x53'),_0x2404f1['id']);}})[_0xbb4b('0x5b')](function(_0x2e1b7f){logger['error']('['+_0x236ae5['lastevent'][_0xbb4b('0x64')]()+']',JSON['stringify'](_0x2e1b7f));});};
\ No newline at end of file
+var _0x7217=['format','%s/users','remoteUri','then','total_entries','find','entries','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','stringify','GET','authType','basic','%s:%s','username','password','token','Basic\x20%s','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','_embedded','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','length','map','forEach','string','picklist','nameField','customField','content','toString','includes','idField','custom_fields','variable','variableName','type','customVariable','Variable','name','toLowerCase','priority','Creating\x20new\x20ticket...','merge','getString','new','xCALLY','Motion','CTI','Tags','Descriptions','user','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','error','catch','outbound','recordingFormat','none','[OUTBOUND]','uniqueid','The\x20Ticket\x20ID\x20is:','%s/agent/tickets/%s','unmanaged','lastevent','toUpperCase','calleridname','lodash','md5','util','ioredis','./util','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','emit','application/json','validateEmail','Getting\x20agent\x20with\x20email'];(function(_0x4b7373,_0x5de68c){var _0x467fcc=function(_0x11faa5){while(--_0x11faa5){_0x4b7373['push'](_0x4b7373['shift']());}};_0x467fcc(++_0x5de68c);}(_0x7217,0x19e));var _0x7721=function(_0x2f3848,_0x48564d){_0x2f3848=_0x2f3848-0x0;var _0x102668=_0x7217[_0x2f3848];return _0x102668;};'use strict';var _=require(_0x7721('0x0'));var rp=require('request-promise');var md5=require(_0x7721('0x1'));var util=require(_0x7721('0x2'));var Redis=require(_0x7721('0x3'));var intUtil=require(_0x7721('0x4'));var config=require(_0x7721('0x5'));var logger=require('../../../../config/logger')('desk');config[_0x7721('0x6')]=_[_0x7721('0x7')](config[_0x7721('0x6')],{'host':_0x7721('0x8'),'port':0x18eb});var io=require(_0x7721('0x9'))(new Redis(config[_0x7721('0x6')]));function emit(_0x18ab6b,_0x21f680,_0x225610){io['to'](_0x18ab6b)[_0x7721('0xa')](_0x21f680,_0x225610);}var headers={'Content-Type':_0x7721('0xb'),'Accept':_0x7721('0xb')};function getUser(_0xfa8835,_0x138740){if(intUtil[_0x7721('0xc')](_0x138740)===!![]){logger['info'](_0x7721('0xd'),_0x138740);return request({'uri':util[_0x7721('0xe')](_0x7721('0xf'),_0xfa8835[_0x7721('0x10')])})[_0x7721('0x11')](function(_0x409b37){if(_0x409b37[_0x7721('0x12')]){return _[_0x7721('0x13')](_0x409b37['_embedded'][_0x7721('0x14')],{'email':_0x138740});}})[_0x7721('0x11')](function(_0x57ff6d){if(_0x57ff6d){logger[_0x7721('0x15')](_0x7721('0x16'));return _0x57ff6d;}else{logger[_0x7721('0x15')](_0x7721('0x17'));return request({'uri':util['format'](_0x7721('0x18'),_0xfa8835[_0x7721('0x10')])});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x7721('0x18'),_0xfa8835[_0x7721('0x10')])});}}function request(_0x3cc909){logger[_0x7721('0x19')]('[HTTP]',JSON[_0x7721('0x1a')](_0x3cc909));return rp(_['defaults'](_0x3cc909,{'method':_0x7721('0x1b'),'headers':headers,'json':!![]}));}function getAuth(_0x5cb0e6){var _0xfec626;if(_0x5cb0e6[_0x7721('0x1c')]===_0x7721('0x1d')){_0xfec626=util[_0x7721('0xe')](_0x7721('0x1e'),_0x5cb0e6[_0x7721('0x1f')],_0x5cb0e6[_0x7721('0x20')]);}else if(_0x5cb0e6[_0x7721('0x1c')]===_0x7721('0x21')){_0xfec626=util[_0x7721('0xe')]('%s/token:%s',_0x5cb0e6[_0x7721('0x1f')],_0x5cb0e6[_0x7721('0x21')]);}return util[_0x7721('0xe')](_0x7721('0x22'),new Buffer(_0xfec626)['toString'](_0x7721('0x23')));}function getEndUser(_0x512f31,_0xb9e9dd,_0x288e3a){logger[_0x7721('0x15')](_0x7721('0x24'),_0x288e3a);return request({'uri':util[_0x7721('0xe')](_0x7721('0x25'),_0x512f31[_0x7721('0x10')]),'qs':{'phone':_0x288e3a}})['then'](function(_0x216f20){if(_0x216f20[_0x7721('0x12')]){logger[_0x7721('0x15')](_0x7721('0x26'));return _0x216f20[_0x7721('0x27')][_0x7721('0x14')][0x0];}else{logger[_0x7721('0x15')](_0x7721('0x28'));return request({'uri':util[_0x7721('0xe')]('%s/customers',_0x512f31[_0x7721('0x10')]),'method':'POST','body':{'first_name':_0xb9e9dd,'title':_0xb9e9dd,'phone_numbers':[{'type':'work','value':_0x288e3a}]}});}});}function getTags(_0x315202,_0x343c19){var _0x53c904=[];if(_0x315202&&_0x315202[_0x7721('0x29')]>0x0){_0x53c904=_[_0x7721('0x2a')](_0x315202,_0x343c19);}return _0x53c904;}function getCustomFields(_0x37b9f0,_0xd7d703){var _0x1da2d8=[];var _0x5c54f0={'custom_fields':{}};if(_0x37b9f0[_0x7721('0x29')]>0x0){_[_0x7721('0x2b')](_0x37b9f0,function(_0x497f9f){if(_['includes']([_0x7721('0x2c'),_0x7721('0x2d')],_0x497f9f['type'])&&_0x497f9f[_0x7721('0x2e')]&&!_0x497f9f[_0x7721('0x2f')]){_0x5c54f0[_0x497f9f[_0x7721('0x2e')]['toLowerCase']()]=_0x497f9f[_0x7721('0x30')][_0x7721('0x31')]();}else if(_[_0x7721('0x32')]([_0x7721('0x2c'),_0x7721('0x2d')],_0x497f9f['type'])&&_0x497f9f[_0x7721('0x33')]&&_0x497f9f[_0x7721('0x2f')]){_0x5c54f0[_0x7721('0x34')][_0x497f9f['idField']]=_0x497f9f[_0x7721('0x30')][_0x7721('0x31')]();}else if(_0x497f9f['type']===_0x7721('0x35')&&_0x497f9f['variableName']&&_0x497f9f[_0x7721('0x33')]&&_0x497f9f[_0x7721('0x2f')]){_0xd7d703[_0x497f9f[_0x7721('0x36')]]&&(_0x5c54f0[_0x7721('0x34')][_0x497f9f[_0x7721('0x33')]]=_0xd7d703[_0x497f9f[_0x7721('0x36')]][_0x7721('0x31')]());}else if(_0x497f9f[_0x7721('0x37')]===_0x7721('0x38')&&_0x497f9f[_0x7721('0x39')]&&_0x497f9f[_0x7721('0x39')]['name']&&_0x497f9f[_0x7721('0x33')]&&_0x497f9f['customField']){_0xd7d703[_0x497f9f[_0x7721('0x39')][_0x7721('0x3a')][_0x7721('0x3b')]()]&&(_0x5c54f0[_0x7721('0x34')][_0x497f9f[_0x7721('0x33')]]=_0xd7d703[_0x497f9f[_0x7721('0x39')]['name']['toLowerCase']()]['toString']());}});}if(_0x5c54f0['priority']){_0x5c54f0[_0x7721('0x3c')]=Number(_0x5c54f0[_0x7721('0x3c')]);}return _0x5c54f0;}function getTicket(_0x1acc72,_0x22ef35,_0x4a90ce,_0xa389fa,_0x4cf659){logger[_0x7721('0x15')](_0x7721('0x3d'));var _0x5a278e=_[_0x7721('0x3e')]({'subject':intUtil[_0x7721('0x3f')](_0xa389fa['Subjects'],_0x4cf659,'\x20'),'type':'phone','status':_0x7721('0x40'),'labels':[_0x7721('0x41'),_0x7721('0x42'),_0x7721('0x43')]['concat'](getTags(_0xa389fa[_0x7721('0x44')],_0x7721('0x3a'))),'description':intUtil[_0x7721('0x3f')](_0xa389fa[_0x7721('0x45')],_0x4cf659,'\x0a'),'_links':{'assigned_user':{'href':util[_0x7721('0xe')]('/api/v2/users/%d',_0x22ef35['id']),'class':_0x7721('0x46')}},'message':{'direction':'in','body':intUtil['getString'](_0xa389fa[_0x7721('0x45')],_0x4cf659,'\x0a')}},getCustomFields(_0xa389fa['Fields'],_0x4cf659));return request({'uri':util[_0x7721('0xe')](_0x7721('0x47'),_0x1acc72[_0x7721('0x10')],_0x4a90ce['id']),'method':'POST','body':_0x5a278e});}exports[_0x7721('0x48')]=function(_0x11d853,_0x1ad315,_0x481fa8,_0x9f7b1d,_0x754071,_0xdb3033){var _0x2d5f35,_0x135dbc;_0xdb3033[_0x7721('0x10')]=intUtil[_0x7721('0x49')](_0xdb3033['remoteUri']);_0xdb3033['serverUrl']=intUtil[_0x7721('0x49')](_0xdb3033[_0x7721('0x4a')]);if(_0x754071&&_0x754071[_0x7721('0x4b')]){logger[_0x7721('0x15')](_0x7721('0x4c'),_0x7721('0x4d'));_0x1ad315[_0x7721('0x4e')]=util[_0x7721('0xe')](_0x7721('0x4f'),_0xdb3033[_0x7721('0x4a')],_0x1ad315['uniqueid'],md5(_0x1ad315['uniqueid']));}else{_0x1ad315[_0x7721('0x4e')]='';}headers[_0x7721('0x50')]=getAuth(_0xdb3033);return getUser(_0xdb3033,_0x9f7b1d[_0x7721('0x51')])[_0x7721('0x11')](function(_0x589e95){_0x2d5f35=_0x589e95;logger[_0x7721('0x15')](_0x7721('0x52'),_0x2d5f35['id']);return getEndUser(_0xdb3033,_0x1ad315['calleridname'],_0x1ad315[_0x7721('0x53')]);})['then'](function(_0x2682b1){_0x135dbc=_0x2682b1;logger['info'](_0x7721('0x54'),_0x135dbc['id']);return getTicket(_0xdb3033,_0x2d5f35,_0x135dbc,_0x481fa8,_0x1ad315);})[_0x7721('0x11')](function(_0xf17c40){if(_0xf17c40){logger['info'](_0x7721('0x55'));logger[_0x7721('0x15')]('The\x20Ticket\x20ID\x20is:',_0xf17c40['id']);switch(_0xdb3033[_0x7721('0x37')]){case _0x7721('0x56'):logger[_0x7721('0x15')]('[QUEUE]',_0x7721('0x57'));emit(util['format'](_0x7721('0x58'),_0x9f7b1d[_0x7721('0x3a')]),_0x7721('0x59'),{'recordId':_0xf17c40['id']});break;case _0x7721('0x5a'):logger[_0x7721('0x15')](_0x7721('0x4c'),_0x7721('0x5b'));emit(util[_0x7721('0xe')](_0x7721('0x58'),_0x9f7b1d[_0x7721('0x3a')]),_0x7721('0x5c'),{'uri':util[_0x7721('0xe')](_0x7721('0x5d'),_0xf17c40['id'])});break;default:logger[_0x7721('0x5e')](_0x7721('0x4c'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0x7721('0x5f')](function(_0x2f6f30){console[_0x7721('0x5e')](_0x2f6f30);logger[_0x7721('0x5e')](_0x7721('0x4c'),JSON[_0x7721('0x1a')](_0x2f6f30));});};exports[_0x7721('0x60')]=function(_0x57484c,_0x234bee,_0x17036e,_0x134908,_0x3b7382,_0x1f1e84,_0x9c0d4){var _0x7fbd6c,_0x33287d;_0x1f1e84[_0x7721('0x10')]=intUtil[_0x7721('0x49')](_0x1f1e84[_0x7721('0x10')]);_0x1f1e84['serverUrl']=intUtil[_0x7721('0x49')](_0x1f1e84[_0x7721('0x4a')]);if(_0x9c0d4&&_0x9c0d4[_0x7721('0x61')]&&_0x9c0d4[_0x7721('0x61')]!==_0x7721('0x62')){logger[_0x7721('0x15')](_0x7721('0x63'),_0x7721('0x4d'));_0x234bee[_0x7721('0x4e')]=util[_0x7721('0xe')](_0x7721('0x4f'),_0x1f1e84[_0x7721('0x4a')],_0x234bee[_0x7721('0x64')],md5(_0x234bee[_0x7721('0x64')]));}headers[_0x7721('0x50')]=getAuth(_0x1f1e84);return getUser(_0x1f1e84,_0x134908['email'])['then'](function(_0x4e112e){_0x7fbd6c=_0x4e112e;logger[_0x7721('0x15')]('The\x20User\x20ID\x20is:',_0x7fbd6c['id']);return getEndUser(_0x1f1e84,_0x234bee['destcalleridname'],_0x234bee['destcalleridnum']);})['then'](function(_0x47925a){_0x33287d=_0x47925a;logger[_0x7721('0x15')](_0x7721('0x54'),_0x33287d['id']);return getTicket(_0x1f1e84,_0x7fbd6c,_0x33287d,_0x17036e,_0x234bee);})['then'](function(_0x5181d7){if(_0x5181d7){logger['info']('Ticket\x20created!');logger['info'](_0x7721('0x65'),_0x5181d7['id']);switch(_0x1f1e84['type']){case'integrationTab':logger['info'](_0x7721('0x4c'),_0x7721('0x57'));emit(util[_0x7721('0xe')]('user:%s',_0x134908[_0x7721('0x3a')]),_0x7721('0x59'),{'recordId':_0x5181d7['id']});break;case _0x7721('0x5a'):logger[_0x7721('0x15')](_0x7721('0x4c'),_0x7721('0x5b'));emit(util[_0x7721('0xe')](_0x7721('0x58'),_0x134908[_0x7721('0x3a')]),_0x7721('0x5c'),{'uri':util[_0x7721('0xe')](_0x7721('0x66'),_0x1f1e84[_0x7721('0x10')],_0x5181d7['id'])});break;default:logger[_0x7721('0x5e')](_0x7721('0x63'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0x7721('0x5f')](function(_0x2c93b0){logger[_0x7721('0x5e')](_0x7721('0x63'),JSON['stringify'](_0x2c93b0));});};exports[_0x7721('0x67')]=function(_0x104f05,_0x4c8284,_0x3e7df3,_0x5d37ad,_0x1f508d,_0x4bfb48){var _0x36a3a6,_0x3f9eaa;_0x4bfb48[_0x7721('0x10')]=intUtil[_0x7721('0x49')](_0x4bfb48[_0x7721('0x10')]);_0x4bfb48[_0x7721('0x4a')]=intUtil[_0x7721('0x49')](_0x4bfb48['serverUrl']);if(_0x1f508d&&_0x1f508d[_0x7721('0x4b')]){logger[_0x7721('0x15')]('['+_0x4c8284[_0x7721('0x68')][_0x7721('0x69')]()+']',_0x7721('0x4d'));_0x4c8284[_0x7721('0x4e')]=util[_0x7721('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4bfb48[_0x7721('0x4a')],_0x4c8284[_0x7721('0x64')],md5(_0x4c8284['uniqueid']));}else{_0x4c8284[_0x7721('0x4e')]='';}headers['Authorization']=getAuth(_0x4bfb48);return getUser(_0x4bfb48)[_0x7721('0x11')](function(_0x382800){_0x36a3a6=_0x382800;logger[_0x7721('0x15')](_0x7721('0x52'),_0x36a3a6['id']);return getEndUser(_0x4bfb48,_0x4c8284[_0x7721('0x6a')],_0x4c8284[_0x7721('0x53')]);})[_0x7721('0x11')](function(_0x5dca04){_0x3f9eaa=_0x5dca04;logger[_0x7721('0x15')](_0x7721('0x54'),_0x3f9eaa['id']);return getTicket(_0x4bfb48,_0x36a3a6,_0x3f9eaa,_0x3e7df3,_0x4c8284);})[_0x7721('0x11')](function(_0x5f08cc){if(_0x5f08cc){logger['info']('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x5f08cc['id']);}})[_0x7721('0x5f')](function(_0x2645dd){logger['error']('['+_0x4c8284[_0x7721('0x68')][_0x7721('0x69')]()+']',JSON[_0x7721('0x1a')](_0x2645dd));});};
\ No newline at end of file