Built motion from commit (unavailable).|2.5.30
[motion2.git] / server / services / ami / trigger / integration / desk.js
index 733edb5..c08f5fd 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb4bb=['https://xcally.desk.com/web/agent/case/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','unmanaged','toUpperCase','request-promise','./util','desk','redis','defaults','application/json','validateEmail','Getting\x20agent\x20with\x20email','%s/users','remoteUri','total_entries','find','_embedded','entries','then','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','format','%s/users/me','[HTTP]','stringify','basic','%s:%s','username','authType','token','%s/token:%s','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/customers','work','length','map','includes','string','picklist','type','customField','nameField','toLowerCase','content','idField','custom_fields','variable','variableName','customVariable','Variable','name','priority','merge','Subjects','phone','xCALLY','Motion','CTI','concat','Tags','getString','Descriptions','/api/v2/users/%d','user','Fields','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url'];(function(_0x41aa4d,_0x51e45f){var _0x3fb7d6=function(_0x3833ec){while(--_0x3833ec){_0x41aa4d['push'](_0x41aa4d['shift']());}};_0x3fb7d6(++_0x51e45f);}(_0xb4bb,0x13a));var _0xbb4b=function(_0x381751,_0x2b41fd){_0x381751=_0x381751-0x0;var _0xdc109e=_0xb4bb[_0x381751];return _0xdc109e;};'use strict';var _=require('lodash');var rp=require(_0xbb4b('0x0'));var md5=require('md5');var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xbb4b('0x1'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0xbb4b('0x2'));config[_0xbb4b('0x3')]=_[_0xbb4b('0x4')](config[_0xbb4b('0x3')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x1ebc72,_0x20d7b6,_0x1f293a){io['to'](_0x1ebc72)['emit'](_0x20d7b6,_0x1f293a);}var headers={'Content-Type':'application/json','Accept':_0xbb4b('0x5')};function getUser(_0x8904bc,_0x3dcc50){if(intUtil[_0xbb4b('0x6')](_0x3dcc50)===!![]){logger['info'](_0xbb4b('0x7'),_0x3dcc50);return request({'uri':util['format'](_0xbb4b('0x8'),_0x8904bc[_0xbb4b('0x9')])})['then'](function(_0x24088){if(_0x24088[_0xbb4b('0xa')]){return _[_0xbb4b('0xb')](_0x24088[_0xbb4b('0xc')][_0xbb4b('0xd')],{'email':_0x3dcc50});}})[_0xbb4b('0xe')](function(_0x131a88){if(_0x131a88){logger[_0xbb4b('0xf')](_0xbb4b('0x10'));return _0x131a88;}else{logger[_0xbb4b('0xf')](_0xbb4b('0x11'));return request({'uri':util[_0xbb4b('0x12')]('%s/users/me',_0x8904bc[_0xbb4b('0x9')])});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xbb4b('0x12')](_0xbb4b('0x13'),_0x8904bc[_0xbb4b('0x9')])});}}function request(_0x5c1565){logger['debug'](_0xbb4b('0x14'),JSON[_0xbb4b('0x15')](_0x5c1565));return rp(_[_0xbb4b('0x4')](_0x5c1565,{'method':'GET','headers':headers,'json':!![]}));}function getAuth(_0x280cb2){var _0x5906b9;if(_0x280cb2['authType']===_0xbb4b('0x16')){_0x5906b9=util[_0xbb4b('0x12')](_0xbb4b('0x17'),_0x280cb2[_0xbb4b('0x18')],_0x280cb2['password']);}else if(_0x280cb2[_0xbb4b('0x19')]===_0xbb4b('0x1a')){_0x5906b9=util['format'](_0xbb4b('0x1b'),_0x280cb2[_0xbb4b('0x18')],_0x280cb2[_0xbb4b('0x1a')]);}return util[_0xbb4b('0x12')](_0xbb4b('0x1c'),new Buffer(_0x5906b9)[_0xbb4b('0x1d')](_0xbb4b('0x1e')));}function getEndUser(_0x2c05a5,_0x5d4e30,_0x2978d3){logger[_0xbb4b('0xf')](_0xbb4b('0x1f'),_0x2978d3);return request({'uri':util[_0xbb4b('0x12')]('%s/customers/search',_0x2c05a5[_0xbb4b('0x9')]),'qs':{'phone':_0x2978d3}})[_0xbb4b('0xe')](function(_0x433787){if(_0x433787['total_entries']){logger['info'](_0xbb4b('0x20'));return _0x433787['_embedded'][_0xbb4b('0xd')][0x0];}else{logger[_0xbb4b('0xf')](_0xbb4b('0x21'));return request({'uri':util[_0xbb4b('0x12')](_0xbb4b('0x22'),_0x2c05a5[_0xbb4b('0x9')]),'method':'POST','body':{'first_name':_0x5d4e30,'title':_0x5d4e30,'phone_numbers':[{'type':_0xbb4b('0x23'),'value':_0x2978d3}]}});}});}function getTags(_0x8e36a0,_0x465583){var _0x28bc8f=[];if(_0x8e36a0&&_0x8e36a0[_0xbb4b('0x24')]>0x0){_0x28bc8f=_[_0xbb4b('0x25')](_0x8e36a0,_0x465583);}return _0x28bc8f;}function getCustomFields(_0x88b2ff,_0x3fd328){var _0xd5ea18=[];var _0x5455c6={'custom_fields':{}};if(_0x88b2ff[_0xbb4b('0x24')]>0x0){_['forEach'](_0x88b2ff,function(_0x3b27d1){if(_[_0xbb4b('0x26')]([_0xbb4b('0x27'),_0xbb4b('0x28')],_0x3b27d1[_0xbb4b('0x29')])&&_0x3b27d1['nameField']&&!_0x3b27d1[_0xbb4b('0x2a')]){_0x5455c6[_0x3b27d1[_0xbb4b('0x2b')][_0xbb4b('0x2c')]()]=_0x3b27d1[_0xbb4b('0x2d')][_0xbb4b('0x1d')]();}else if(_[_0xbb4b('0x26')]([_0xbb4b('0x27'),_0xbb4b('0x28')],_0x3b27d1[_0xbb4b('0x29')])&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1[_0xbb4b('0x2a')]){_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3b27d1['content']['toString']();}else if(_0x3b27d1[_0xbb4b('0x29')]===_0xbb4b('0x30')&&_0x3b27d1[_0xbb4b('0x31')]&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1['customField']){_0x3fd328[_0x3b27d1['variableName']]&&(_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3fd328[_0x3b27d1[_0xbb4b('0x31')]][_0xbb4b('0x1d')]());}else if(_0x3b27d1['type']===_0xbb4b('0x32')&&_0x3b27d1['Variable']&&_0x3b27d1[_0xbb4b('0x33')][_0xbb4b('0x34')]&&_0x3b27d1[_0xbb4b('0x2e')]&&_0x3b27d1[_0xbb4b('0x2a')]){_0x3fd328[_0x3b27d1[_0xbb4b('0x33')]['name'][_0xbb4b('0x2c')]()]&&(_0x5455c6[_0xbb4b('0x2f')][_0x3b27d1[_0xbb4b('0x2e')]]=_0x3fd328[_0x3b27d1[_0xbb4b('0x33')][_0xbb4b('0x34')]['toLowerCase']()]['toString']());}});}if(_0x5455c6['priority']){_0x5455c6[_0xbb4b('0x35')]=Number(_0x5455c6[_0xbb4b('0x35')]);}return _0x5455c6;}function getTicket(_0x10d230,_0x52e3f0,_0x4f0a7f,_0x51823e,_0x513b92){logger[_0xbb4b('0xf')]('Creating\x20new\x20ticket...');var _0x1b20f0=_[_0xbb4b('0x36')]({'subject':intUtil['getString'](_0x51823e[_0xbb4b('0x37')],_0x513b92,'\x20'),'type':_0xbb4b('0x38'),'status':'new','labels':[_0xbb4b('0x39'),_0xbb4b('0x3a'),_0xbb4b('0x3b')][_0xbb4b('0x3c')](getTags(_0x51823e[_0xbb4b('0x3d')],_0xbb4b('0x34'))),'description':intUtil[_0xbb4b('0x3e')](_0x51823e[_0xbb4b('0x3f')],_0x513b92,'\x0a'),'_links':{'assigned_user':{'href':util['format'](_0xbb4b('0x40'),_0x52e3f0['id']),'class':_0xbb4b('0x41')}},'message':{'direction':'in','body':intUtil[_0xbb4b('0x3e')](_0x51823e[_0xbb4b('0x3f')],_0x513b92,'\x0a')}},getCustomFields(_0x51823e[_0xbb4b('0x42')],_0x513b92));return request({'uri':util['format'](_0xbb4b('0x43'),_0x10d230[_0xbb4b('0x9')],_0x4f0a7f['id']),'method':'POST','body':_0x1b20f0});}exports[_0xbb4b('0x44')]=function(_0x168db2,_0x490252,_0x3125f8,_0x5e8813,_0x14314d,_0xf84a55){var _0x275208,_0xfc96f0;_0xf84a55[_0xbb4b('0x9')]=intUtil[_0xbb4b('0x45')](_0xf84a55['remoteUri']);_0xf84a55[_0xbb4b('0x46')]=intUtil['stripTrailingSlash'](_0xf84a55[_0xbb4b('0x46')]);if(_0x14314d&&_0x14314d[_0xbb4b('0x47')]){logger[_0xbb4b('0xf')](_0xbb4b('0x48'),_0xbb4b('0x49'));_0x490252[_0xbb4b('0x4a')]=util[_0xbb4b('0x12')](_0xbb4b('0x4b'),_0xf84a55[_0xbb4b('0x46')],_0x490252[_0xbb4b('0x4c')],md5(_0x490252[_0xbb4b('0x4c')]));}else{_0x490252[_0xbb4b('0x4a')]='';}headers[_0xbb4b('0x4d')]=getAuth(_0xf84a55);return getUser(_0xf84a55,_0x5e8813['email'])[_0xbb4b('0xe')](function(_0x23b198){_0x275208=_0x23b198;logger['info'](_0xbb4b('0x4e'),_0x275208['id']);return getEndUser(_0xf84a55,_0x490252[_0xbb4b('0x4f')],_0x490252[_0xbb4b('0x50')]);})[_0xbb4b('0xe')](function(_0x35c43f){_0xfc96f0=_0x35c43f;logger[_0xbb4b('0xf')](_0xbb4b('0x51'),_0xfc96f0['id']);return getTicket(_0xf84a55,_0x275208,_0xfc96f0,_0x3125f8,_0x490252);})[_0xbb4b('0xe')](function(_0x28b6e5){if(_0x28b6e5){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger[_0xbb4b('0xf')](_0xbb4b('0x53'),_0x28b6e5['id']);switch(_0xf84a55[_0xbb4b('0x29')]){case _0xbb4b('0x54'):logger[_0xbb4b('0xf')]('[QUEUE]',_0xbb4b('0x55'));emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x5e8813['name']),_0xbb4b('0x57'),{'recordId':_0x28b6e5['id']});break;case'newTab':logger[_0xbb4b('0xf')](_0xbb4b('0x48'),_0xbb4b('0x58'));emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x5e8813[_0xbb4b('0x34')]),_0xbb4b('0x59'),{'uri':util[_0xbb4b('0x12')](_0xbb4b('0x5a'),_0x28b6e5['id'])});break;default:logger['error'](_0xbb4b('0x48'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0xbb4b('0x5b')](function(_0x20d8cb){console[_0xbb4b('0x5c')](_0x20d8cb);logger[_0xbb4b('0x5c')]('[QUEUE]',JSON[_0xbb4b('0x15')](_0x20d8cb));});};exports[_0xbb4b('0x5d')]=function(_0x164bb8,_0x552720,_0x3b7238,_0x2f48f3,_0xdda360,_0x409c40,_0x33e2c5){var _0x32de93,_0x5e6f71;_0x409c40[_0xbb4b('0x9')]=intUtil['stripTrailingSlash'](_0x409c40[_0xbb4b('0x9')]);_0x409c40['serverUrl']=intUtil[_0xbb4b('0x45')](_0x409c40[_0xbb4b('0x46')]);if(_0x33e2c5&&_0x33e2c5[_0xbb4b('0x5e')]&&_0x33e2c5[_0xbb4b('0x5e')]!==_0xbb4b('0x5f')){logger['info'](_0xbb4b('0x60'),_0xbb4b('0x49'));_0x552720[_0xbb4b('0x4a')]=util[_0xbb4b('0x12')](_0xbb4b('0x4b'),_0x409c40[_0xbb4b('0x46')],_0x552720[_0xbb4b('0x4c')],md5(_0x552720[_0xbb4b('0x4c')]));}headers[_0xbb4b('0x4d')]=getAuth(_0x409c40);return getUser(_0x409c40,_0x2f48f3['email'])[_0xbb4b('0xe')](function(_0x120c0f){_0x32de93=_0x120c0f;logger[_0xbb4b('0xf')](_0xbb4b('0x4e'),_0x32de93['id']);return getEndUser(_0x409c40,_0x552720[_0xbb4b('0x61')],_0x552720[_0xbb4b('0x62')]);})['then'](function(_0x420af4){_0x5e6f71=_0x420af4;logger[_0xbb4b('0xf')]('The\x20Enduser\x20ID\x20is:',_0x5e6f71['id']);return getTicket(_0x409c40,_0x32de93,_0x5e6f71,_0x3b7238,_0x552720);})['then'](function(_0x6d607d){if(_0x6d607d){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x6d607d['id']);switch(_0x409c40['type']){case _0xbb4b('0x54'):logger['info'](_0xbb4b('0x48'),_0xbb4b('0x55'));emit(util[_0xbb4b('0x12')]('user:%s',_0x2f48f3[_0xbb4b('0x34')]),_0xbb4b('0x57'),{'recordId':_0x6d607d['id']});break;case'newTab':logger['info'](_0xbb4b('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xbb4b('0x12')](_0xbb4b('0x56'),_0x2f48f3[_0xbb4b('0x34')]),_0xbb4b('0x59'),{'uri':util[_0xbb4b('0x12')]('%s/agent/tickets/%s',_0x409c40[_0xbb4b('0x9')],_0x6d607d['id'])});break;default:logger[_0xbb4b('0x5c')](_0xbb4b('0x60'),'Desk\x20account\x20type\x20not\x20recognized');}}})[_0xbb4b('0x5b')](function(_0x39d34d){logger['error'](_0xbb4b('0x60'),JSON['stringify'](_0x39d34d));});};exports[_0xbb4b('0x63')]=function(_0x5704e2,_0x236ae5,_0x176e86,_0x573260,_0x2c7ccd,_0x1f483c){var _0x224de0,_0x27030b;_0x1f483c[_0xbb4b('0x9')]=intUtil[_0xbb4b('0x45')](_0x1f483c[_0xbb4b('0x9')]);_0x1f483c[_0xbb4b('0x46')]=intUtil[_0xbb4b('0x45')](_0x1f483c['serverUrl']);if(_0x2c7ccd&&_0x2c7ccd[_0xbb4b('0x47')]){logger[_0xbb4b('0xf')]('['+_0x236ae5['lastevent'][_0xbb4b('0x64')]()+']','Recording\x20is\x20enabled!');_0x236ae5[_0xbb4b('0x4a')]=util['format'](_0xbb4b('0x4b'),_0x1f483c[_0xbb4b('0x46')],_0x236ae5[_0xbb4b('0x4c')],md5(_0x236ae5[_0xbb4b('0x4c')]));}else{_0x236ae5[_0xbb4b('0x4a')]='';}headers[_0xbb4b('0x4d')]=getAuth(_0x1f483c);return getUser(_0x1f483c)[_0xbb4b('0xe')](function(_0x1c221d){_0x224de0=_0x1c221d;logger[_0xbb4b('0xf')](_0xbb4b('0x4e'),_0x224de0['id']);return getEndUser(_0x1f483c,_0x236ae5[_0xbb4b('0x4f')],_0x236ae5[_0xbb4b('0x50')]);})[_0xbb4b('0xe')](function(_0x2bd62f){_0x27030b=_0x2bd62f;logger['info'](_0xbb4b('0x51'),_0x27030b['id']);return getTicket(_0x1f483c,_0x224de0,_0x27030b,_0x176e86,_0x236ae5);})[_0xbb4b('0xe')](function(_0x2404f1){if(_0x2404f1){logger[_0xbb4b('0xf')](_0xbb4b('0x52'));logger[_0xbb4b('0xf')](_0xbb4b('0x53'),_0x2404f1['id']);}})[_0xbb4b('0x5b')](function(_0x2e1b7f){logger['error']('['+_0x236ae5['lastevent'][_0xbb4b('0x64')]()+']',JSON['stringify'](_0x2e1b7f));});};
\ No newline at end of file
+var _0x4eec=['_embedded','entries','then','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','[HTTP]','stringify','authType','basic','%s:%s','username','password','%s/token:%s','token','Basic\x20%s','toString','base64','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','work','length','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','variable','variableName','Variable','name','custom_fields','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','new','xCALLY','CTI','Descriptions','/api/v2/users/%d','user','Fields','%s/customers/%d/cases','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','https://xcally.desk.com/web/agent/case/%d','outbound','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','newTab','%s/agent/tickets/%s','error','Desk\x20account\x20type\x20not\x20recognized','catch','unmanaged','lastevent','toUpperCase','md5','ioredis','../../../../config/environment','../../../../config/logger','desk','defaults','localhost','socket.io-emitter','redis','emit','application/json','validateEmail','info','Getting\x20agent\x20with\x20email','format','%s/users','remoteUri','total_entries','find'];(function(_0x521bf6,_0x22adcd){var _0x1ffd15=function(_0x33f2dc){while(--_0x33f2dc){_0x521bf6['push'](_0x521bf6['shift']());}};_0x1ffd15(++_0x22adcd);}(_0x4eec,0x12b));var _0xc4ee=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x4eec[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0xc4ee('0x0'));var util=require('util');var Redis=require(_0xc4ee('0x1'));var intUtil=require('./util');var config=require(_0xc4ee('0x2'));var logger=require(_0xc4ee('0x3'))(_0xc4ee('0x4'));config['redis']=_[_0xc4ee('0x5')](config['redis'],{'host':_0xc4ee('0x6'),'port':0x18eb});var io=require(_0xc4ee('0x7'))(new Redis(config[_0xc4ee('0x8')]));function emit(_0x596002,_0x1126fb,_0x315f32){io['to'](_0x596002)[_0xc4ee('0x9')](_0x1126fb,_0x315f32);}var headers={'Content-Type':_0xc4ee('0xa'),'Accept':_0xc4ee('0xa')};function getUser(_0x5c6b90,_0x416ac9){if(intUtil[_0xc4ee('0xb')](_0x416ac9)===!![]){logger[_0xc4ee('0xc')](_0xc4ee('0xd'),_0x416ac9);return request({'uri':util[_0xc4ee('0xe')](_0xc4ee('0xf'),_0x5c6b90[_0xc4ee('0x10')])})['then'](function(_0x16386e){if(_0x16386e[_0xc4ee('0x11')]){return _[_0xc4ee('0x12')](_0x16386e[_0xc4ee('0x13')][_0xc4ee('0x14')],{'email':_0x416ac9});}})[_0xc4ee('0x15')](function(_0x3b6524){if(_0x3b6524){logger[_0xc4ee('0xc')](_0xc4ee('0x16'));return _0x3b6524;}else{logger[_0xc4ee('0xc')](_0xc4ee('0x17'));return request({'uri':util[_0xc4ee('0xe')]('%s/users/me',_0x5c6b90['remoteUri'])});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc4ee('0xe')](_0xc4ee('0x18'),_0x5c6b90[_0xc4ee('0x10')])});}}function request(_0xb5bc8d){logger[_0xc4ee('0x19')](_0xc4ee('0x1a'),JSON[_0xc4ee('0x1b')](_0xb5bc8d));return rp(_[_0xc4ee('0x5')](_0xb5bc8d,{'method':'GET','headers':headers,'json':!![]}));}function getAuth(_0x223bdb){var _0x40c793;if(_0x223bdb[_0xc4ee('0x1c')]===_0xc4ee('0x1d')){_0x40c793=util[_0xc4ee('0xe')](_0xc4ee('0x1e'),_0x223bdb[_0xc4ee('0x1f')],_0x223bdb[_0xc4ee('0x20')]);}else if(_0x223bdb['authType']==='token'){_0x40c793=util[_0xc4ee('0xe')](_0xc4ee('0x21'),_0x223bdb['username'],_0x223bdb[_0xc4ee('0x22')]);}return util['format'](_0xc4ee('0x23'),new Buffer(_0x40c793)[_0xc4ee('0x24')](_0xc4ee('0x25')));}function getEndUser(_0x11e174,_0xef5ba2,_0x2ab12e){logger[_0xc4ee('0xc')](_0xc4ee('0x26'),_0x2ab12e);return request({'uri':util[_0xc4ee('0xe')]('%s/customers/search',_0x11e174[_0xc4ee('0x10')]),'qs':{'phone':_0x2ab12e}})['then'](function(_0x3d28b3){if(_0x3d28b3[_0xc4ee('0x11')]){logger[_0xc4ee('0xc')](_0xc4ee('0x27'));return _0x3d28b3[_0xc4ee('0x13')][_0xc4ee('0x14')][0x0];}else{logger['info'](_0xc4ee('0x28'));return request({'uri':util[_0xc4ee('0xe')]('%s/customers',_0x11e174[_0xc4ee('0x10')]),'method':_0xc4ee('0x29'),'body':{'first_name':_0xef5ba2,'title':_0xef5ba2,'phone_numbers':[{'type':_0xc4ee('0x2a'),'value':_0x2ab12e}]}});}});}function getTags(_0x11baa3,_0x3c0d9b){var _0x1a732c=[];if(_0x11baa3&&_0x11baa3[_0xc4ee('0x2b')]>0x0){_0x1a732c=_['map'](_0x11baa3,_0x3c0d9b);}return _0x1a732c;}function getCustomFields(_0xe8ea01,_0x3b42f0){var _0x3d9ee7=[];var _0x4bee06={'custom_fields':{}};if(_0xe8ea01[_0xc4ee('0x2b')]>0x0){_[_0xc4ee('0x2c')](_0xe8ea01,function(_0xd307e5){if(_[_0xc4ee('0x2d')]([_0xc4ee('0x2e'),_0xc4ee('0x2f')],_0xd307e5[_0xc4ee('0x30')])&&_0xd307e5[_0xc4ee('0x31')]&&!_0xd307e5[_0xc4ee('0x32')]){_0x4bee06[_0xd307e5[_0xc4ee('0x31')][_0xc4ee('0x33')]()]=_0xd307e5[_0xc4ee('0x34')]['toString']();}else if(_[_0xc4ee('0x2d')]([_0xc4ee('0x2e'),_0xc4ee('0x2f')],_0xd307e5['type'])&&_0xd307e5[_0xc4ee('0x35')]&&_0xd307e5['customField']){_0x4bee06['custom_fields'][_0xd307e5[_0xc4ee('0x35')]]=_0xd307e5['content'][_0xc4ee('0x24')]();}else if(_0xd307e5[_0xc4ee('0x30')]===_0xc4ee('0x36')&&_0xd307e5[_0xc4ee('0x37')]&&_0xd307e5[_0xc4ee('0x35')]&&_0xd307e5[_0xc4ee('0x32')]){_0x3b42f0[_0xd307e5[_0xc4ee('0x37')]]&&(_0x4bee06['custom_fields'][_0xd307e5[_0xc4ee('0x35')]]=_0x3b42f0[_0xd307e5['variableName']][_0xc4ee('0x24')]());}else if(_0xd307e5[_0xc4ee('0x30')]==='customVariable'&&_0xd307e5['Variable']&&_0xd307e5[_0xc4ee('0x38')]['name']&&_0xd307e5['idField']&&_0xd307e5[_0xc4ee('0x32')]){_0x3b42f0[_0xd307e5[_0xc4ee('0x38')][_0xc4ee('0x39')][_0xc4ee('0x33')]()]&&(_0x4bee06[_0xc4ee('0x3a')][_0xd307e5[_0xc4ee('0x35')]]=_0x3b42f0[_0xd307e5[_0xc4ee('0x38')][_0xc4ee('0x39')][_0xc4ee('0x33')]()]['toString']());}});}if(_0x4bee06[_0xc4ee('0x3b')]){_0x4bee06[_0xc4ee('0x3b')]=Number(_0x4bee06['priority']);}return _0x4bee06;}function getTicket(_0x53bb54,_0x17e111,_0x2d9fa0,_0x2ffd21,_0xd89697){logger[_0xc4ee('0xc')](_0xc4ee('0x3c'));var _0x28bf30=_[_0xc4ee('0x3d')]({'subject':intUtil[_0xc4ee('0x3e')](_0x2ffd21[_0xc4ee('0x3f')],_0xd89697,'\x20'),'type':'phone','status':_0xc4ee('0x40'),'labels':[_0xc4ee('0x41'),'Motion',_0xc4ee('0x42')]['concat'](getTags(_0x2ffd21['Tags'],_0xc4ee('0x39'))),'description':intUtil[_0xc4ee('0x3e')](_0x2ffd21[_0xc4ee('0x43')],_0xd89697,'\x0a'),'_links':{'assigned_user':{'href':util[_0xc4ee('0xe')](_0xc4ee('0x44'),_0x17e111['id']),'class':_0xc4ee('0x45')}},'message':{'direction':'in','body':intUtil[_0xc4ee('0x3e')](_0x2ffd21['Descriptions'],_0xd89697,'\x0a')}},getCustomFields(_0x2ffd21[_0xc4ee('0x46')],_0xd89697));return request({'uri':util[_0xc4ee('0xe')](_0xc4ee('0x47'),_0x53bb54[_0xc4ee('0x10')],_0x2d9fa0['id']),'method':_0xc4ee('0x29'),'body':_0x28bf30});}exports[_0xc4ee('0x48')]=function(_0x327168,_0x4c7c10,_0x10fd96,_0x748b72,_0x339f87,_0x23dd94){var _0x22deed,_0x3bb4e1;_0x23dd94[_0xc4ee('0x10')]=intUtil['stripTrailingSlash'](_0x23dd94[_0xc4ee('0x10')]);_0x23dd94[_0xc4ee('0x49')]=intUtil[_0xc4ee('0x4a')](_0x23dd94[_0xc4ee('0x49')]);if(_0x339f87&&_0x339f87[_0xc4ee('0x4b')]){logger[_0xc4ee('0xc')](_0xc4ee('0x4c'),_0xc4ee('0x4d'));_0x4c7c10[_0xc4ee('0x4e')]=util[_0xc4ee('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x23dd94[_0xc4ee('0x49')],_0x4c7c10[_0xc4ee('0x4f')],md5(_0x4c7c10[_0xc4ee('0x4f')]));}else{_0x4c7c10[_0xc4ee('0x4e')]='';}headers[_0xc4ee('0x50')]=getAuth(_0x23dd94);return getUser(_0x23dd94,_0x748b72[_0xc4ee('0x51')])[_0xc4ee('0x15')](function(_0x5ee337){_0x22deed=_0x5ee337;logger[_0xc4ee('0xc')]('The\x20User\x20ID\x20is:',_0x22deed['id']);return getEndUser(_0x23dd94,_0x4c7c10[_0xc4ee('0x52')],_0x4c7c10[_0xc4ee('0x53')]);})[_0xc4ee('0x15')](function(_0xb06027){_0x3bb4e1=_0xb06027;logger['info'](_0xc4ee('0x54'),_0x3bb4e1['id']);return getTicket(_0x23dd94,_0x22deed,_0x3bb4e1,_0x10fd96,_0x4c7c10);})[_0xc4ee('0x15')](function(_0x5cb8f0){if(_0x5cb8f0){logger[_0xc4ee('0xc')]('Ticket\x20created!');logger[_0xc4ee('0xc')](_0xc4ee('0x55'),_0x5cb8f0['id']);switch(_0x23dd94[_0xc4ee('0x30')]){case _0xc4ee('0x56'):logger[_0xc4ee('0xc')](_0xc4ee('0x4c'),_0xc4ee('0x57'));emit(util[_0xc4ee('0xe')]('user:%s',_0x748b72[_0xc4ee('0x39')]),'trigger:desk:display',{'recordId':_0x5cb8f0['id']});break;case'newTab':logger[_0xc4ee('0xc')](_0xc4ee('0x4c'),_0xc4ee('0x58'));emit(util[_0xc4ee('0xe')](_0xc4ee('0x59'),_0x748b72[_0xc4ee('0x39')]),'trigger:browser:url',{'uri':util[_0xc4ee('0xe')](_0xc4ee('0x5a'),_0x5cb8f0['id'])});break;default:logger['error'](_0xc4ee('0x4c'),'Desk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x226d92){console['error'](_0x226d92);logger['error']('[QUEUE]',JSON['stringify'](_0x226d92));});};exports[_0xc4ee('0x5b')]=function(_0x25bf7c,_0x30c944,_0x48c3b9,_0x20a2d9,_0x1bd128,_0x449069,_0x8598fc){var _0xcb021c,_0x2ace65;_0x449069[_0xc4ee('0x10')]=intUtil[_0xc4ee('0x4a')](_0x449069[_0xc4ee('0x10')]);_0x449069['serverUrl']=intUtil[_0xc4ee('0x4a')](_0x449069[_0xc4ee('0x49')]);if(_0x8598fc&&_0x8598fc['recordingFormat']&&_0x8598fc['recordingFormat']!==_0xc4ee('0x5c')){logger[_0xc4ee('0xc')](_0xc4ee('0x5d'),'Recording\x20is\x20enabled!');_0x30c944['recordingURL']=util[_0xc4ee('0xe')](_0xc4ee('0x5e'),_0x449069[_0xc4ee('0x49')],_0x30c944['uniqueid'],md5(_0x30c944['uniqueid']));}headers['Authorization']=getAuth(_0x449069);return getUser(_0x449069,_0x20a2d9[_0xc4ee('0x51')])[_0xc4ee('0x15')](function(_0x55a7fd){_0xcb021c=_0x55a7fd;logger[_0xc4ee('0xc')](_0xc4ee('0x5f'),_0xcb021c['id']);return getEndUser(_0x449069,_0x30c944[_0xc4ee('0x60')],_0x30c944[_0xc4ee('0x61')]);})[_0xc4ee('0x15')](function(_0x4746a3){_0x2ace65=_0x4746a3;logger[_0xc4ee('0xc')](_0xc4ee('0x54'),_0x2ace65['id']);return getTicket(_0x449069,_0xcb021c,_0x2ace65,_0x48c3b9,_0x30c944);})[_0xc4ee('0x15')](function(_0x4e8d26){if(_0x4e8d26){logger['info']('Ticket\x20created!');logger['info'](_0xc4ee('0x55'),_0x4e8d26['id']);switch(_0x449069[_0xc4ee('0x30')]){case _0xc4ee('0x56'):logger['info']('[QUEUE]','Displaying\x20ticket\x20to\x20agent...');emit(util[_0xc4ee('0xe')](_0xc4ee('0x59'),_0x20a2d9[_0xc4ee('0x39')]),'trigger:desk:display',{'recordId':_0x4e8d26['id']});break;case _0xc4ee('0x62'):logger[_0xc4ee('0xc')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc4ee('0xe')](_0xc4ee('0x59'),_0x20a2d9[_0xc4ee('0x39')]),'trigger:browser:url',{'uri':util['format'](_0xc4ee('0x63'),_0x449069[_0xc4ee('0x10')],_0x4e8d26['id'])});break;default:logger[_0xc4ee('0x64')](_0xc4ee('0x5d'),_0xc4ee('0x65'));}}})[_0xc4ee('0x66')](function(_0x38fa0c){logger[_0xc4ee('0x64')](_0xc4ee('0x5d'),JSON[_0xc4ee('0x1b')](_0x38fa0c));});};exports[_0xc4ee('0x67')]=function(_0x27f4a1,_0x35e293,_0x5d1851,_0x36702f,_0x366398,_0x4bdfeb){var _0x336601,_0x4963c7;_0x4bdfeb[_0xc4ee('0x10')]=intUtil[_0xc4ee('0x4a')](_0x4bdfeb[_0xc4ee('0x10')]);_0x4bdfeb[_0xc4ee('0x49')]=intUtil[_0xc4ee('0x4a')](_0x4bdfeb[_0xc4ee('0x49')]);if(_0x366398&&_0x366398['monitor_format']){logger[_0xc4ee('0xc')]('['+_0x35e293[_0xc4ee('0x68')][_0xc4ee('0x69')]()+']',_0xc4ee('0x4d'));_0x35e293['recordingURL']=util[_0xc4ee('0xe')](_0xc4ee('0x5e'),_0x4bdfeb[_0xc4ee('0x49')],_0x35e293[_0xc4ee('0x4f')],md5(_0x35e293[_0xc4ee('0x4f')]));}else{_0x35e293[_0xc4ee('0x4e')]='';}headers['Authorization']=getAuth(_0x4bdfeb);return getUser(_0x4bdfeb)['then'](function(_0x1f1a9e){_0x336601=_0x1f1a9e;logger[_0xc4ee('0xc')](_0xc4ee('0x5f'),_0x336601['id']);return getEndUser(_0x4bdfeb,_0x35e293[_0xc4ee('0x52')],_0x35e293['calleridnum']);})[_0xc4ee('0x15')](function(_0x19f5be){_0x4963c7=_0x19f5be;logger[_0xc4ee('0xc')]('The\x20Enduser\x20ID\x20is:',_0x4963c7['id']);return getTicket(_0x4bdfeb,_0x336601,_0x4963c7,_0x5d1851,_0x35e293);})[_0xc4ee('0x15')](function(_0x374ec4){if(_0x374ec4){logger['info']('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x374ec4['id']);}})[_0xc4ee('0x66')](function(_0x727782){logger[_0xc4ee('0x64')]('['+_0x35e293['lastevent']['toUpperCase']()+']',JSON[_0xc4ee('0x1b')](_0x727782));});};
\ No newline at end of file