Built motion from commit d5e4af8c.|2.6.23
[motion2.git] / server / services / ami / trigger / integration / desk.js
index d7e960e..e984f82 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x326f=['catch','stringify','unmanaged','lastevent','toUpperCase','lodash','util','ioredis','./util','../../../../config/environment','../../../../config/logger','desk','redis','defaults','localhost','validateEmail','info','Getting\x20agent\x20with\x20email','%s/users','then','total_entries','_embedded','entries','Agent\x20found!','format','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/users/me','remoteUri','debug','[HTTP]','GET','authType','basic','password','%s/token:%s','Basic\x20%s','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','work','map','length','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','custom_fields','toString','variable','variableName','customVariable','Variable','name','priority','Creating\x20new\x20ticket...','getString','Subjects','xCALLY','concat','Descriptions','user','Fields','%s/customers/%d/cases','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','trigger:desk:display','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','error','Desk\x20account\x20type\x20not\x20recognized','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','integrationTab','%s/agent/tickets/%s'];(function(_0x20c9b2,_0x55d7b1){var _0x2c6030=function(_0x10845f){while(--_0x10845f){_0x20c9b2['push'](_0x20c9b2['shift']());}};_0x2c6030(++_0x55d7b1);}(_0x326f,0xd1));var _0xf326=function(_0x98268b,_0x179e70){_0x98268b=_0x98268b-0x0;var _0x2706b0=_0x326f[_0x98268b];return _0x2706b0;};'use strict';var _=require(_0xf326('0x0'));var rp=require('request-promise');var md5=require('md5');var util=require(_0xf326('0x1'));var Redis=require(_0xf326('0x2'));var intUtil=require(_0xf326('0x3'));var config=require(_0xf326('0x4'));var logger=require(_0xf326('0x5'))(_0xf326('0x6'));config[_0xf326('0x7')]=_[_0xf326('0x8')](config[_0xf326('0x7')],{'host':_0xf326('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xf326('0x7')]));function emit(_0x3851eb,_0x165f95,_0x1e7b8a){io['to'](_0x3851eb)['emit'](_0x165f95,_0x1e7b8a);}var headers={'Content-Type':'application/json','Accept':'application/json'};function getUser(_0x3bacf2,_0x1fc80e){if(intUtil[_0xf326('0xa')](_0x1fc80e)===!![]){logger[_0xf326('0xb')](_0xf326('0xc'),_0x1fc80e);return request({'uri':util['format'](_0xf326('0xd'),_0x3bacf2['remoteUri'])})[_0xf326('0xe')](function(_0x4aaf3a){if(_0x4aaf3a[_0xf326('0xf')]){return _['find'](_0x4aaf3a[_0xf326('0x10')][_0xf326('0x11')],{'email':_0x1fc80e});}})['then'](function(_0x342fe5){if(_0x342fe5){logger[_0xf326('0xb')](_0xf326('0x12'));return _0x342fe5;}else{logger[_0xf326('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xf326('0x13')]('%s/users/me',_0x3bacf2['remoteUri'])});}});}else{logger[_0xf326('0xb')](_0xf326('0x14'));return request({'uri':util[_0xf326('0x13')](_0xf326('0x15'),_0x3bacf2[_0xf326('0x16')])});}}function request(_0x287a2a){logger[_0xf326('0x17')](_0xf326('0x18'),JSON['stringify'](_0x287a2a));return rp(_[_0xf326('0x8')](_0x287a2a,{'method':_0xf326('0x19'),'headers':headers,'json':!![]}));}function getAuth(_0x18bee3){var _0x31ffb9;if(_0x18bee3[_0xf326('0x1a')]===_0xf326('0x1b')){_0x31ffb9=util['format']('%s:%s',_0x18bee3['username'],_0x18bee3[_0xf326('0x1c')]);}else if(_0x18bee3[_0xf326('0x1a')]==='token'){_0x31ffb9=util['format'](_0xf326('0x1d'),_0x18bee3['username'],_0x18bee3['token']);}return util[_0xf326('0x13')](_0xf326('0x1e'),new Buffer(_0x31ffb9)['toString']('base64'));}function getEndUser(_0x19b8ba,_0xb1efcf,_0x5f21a2){logger[_0xf326('0xb')](_0xf326('0x1f'),_0x5f21a2);return request({'uri':util[_0xf326('0x13')](_0xf326('0x20'),_0x19b8ba[_0xf326('0x16')]),'qs':{'phone':_0x5f21a2}})[_0xf326('0xe')](function(_0x5ce532){if(_0x5ce532['total_entries']){logger['info'](_0xf326('0x21'));return _0x5ce532[_0xf326('0x10')][_0xf326('0x11')][0x0];}else{logger[_0xf326('0xb')](_0xf326('0x22'));return request({'uri':util[_0xf326('0x13')]('%s/customers',_0x19b8ba[_0xf326('0x16')]),'method':_0xf326('0x23'),'body':{'first_name':_0xb1efcf,'title':_0xb1efcf,'phone_numbers':[{'type':_0xf326('0x24'),'value':_0x5f21a2}]}});}});}function getTags(_0x581531,_0x1617d2){var _0x55ad0f=[];if(_0x581531&&_0x581531['length']>0x0){_0x55ad0f=_[_0xf326('0x25')](_0x581531,_0x1617d2);}return _0x55ad0f;}function getCustomFields(_0x1ae23a,_0x2fa28e){var _0x5dbe63=[];var _0xc115d9={'custom_fields':{}};if(_0x1ae23a[_0xf326('0x26')]>0x0){_['forEach'](_0x1ae23a,function(_0x225776){if(_[_0xf326('0x27')]([_0xf326('0x28'),_0xf326('0x29')],_0x225776[_0xf326('0x2a')])&&_0x225776[_0xf326('0x2b')]&&!_0x225776[_0xf326('0x2c')]){_0xc115d9[_0x225776[_0xf326('0x2b')][_0xf326('0x2d')]()]=_0x225776[_0xf326('0x2e')]['toString']();}else if(_[_0xf326('0x27')]([_0xf326('0x28'),_0xf326('0x29')],_0x225776['type'])&&_0x225776[_0xf326('0x2f')]&&_0x225776[_0xf326('0x2c')]){_0xc115d9[_0xf326('0x30')][_0x225776['idField']]=_0x225776['content'][_0xf326('0x31')]();}else if(_0x225776[_0xf326('0x2a')]===_0xf326('0x32')&&_0x225776[_0xf326('0x33')]&&_0x225776[_0xf326('0x2f')]&&_0x225776[_0xf326('0x2c')]){_0x2fa28e[_0x225776[_0xf326('0x33')]]&&(_0xc115d9[_0xf326('0x30')][_0x225776['idField']]=_0x2fa28e[_0x225776[_0xf326('0x33')]][_0xf326('0x31')]());}else if(_0x225776['type']===_0xf326('0x34')&&_0x225776['Variable']&&_0x225776[_0xf326('0x35')]['name']&&_0x225776['idField']&&_0x225776[_0xf326('0x2c')]){_0x2fa28e[_0x225776['Variable'][_0xf326('0x36')]['toLowerCase']()]&&(_0xc115d9[_0xf326('0x30')][_0x225776[_0xf326('0x2f')]]=_0x2fa28e[_0x225776[_0xf326('0x35')]['name'][_0xf326('0x2d')]()][_0xf326('0x31')]());}});}if(_0xc115d9['priority']){_0xc115d9[_0xf326('0x37')]=Number(_0xc115d9[_0xf326('0x37')]);}return _0xc115d9;}function getTicket(_0x40fa7a,_0xaf65e0,_0x51076c,_0x2c4416,_0xb1ef35){logger[_0xf326('0xb')](_0xf326('0x38'));var _0x1d88ed=_['merge']({'subject':intUtil[_0xf326('0x39')](_0x2c4416[_0xf326('0x3a')],_0xb1ef35,'\x20'),'type':'phone','status':'new','labels':[_0xf326('0x3b'),'Motion','CTI'][_0xf326('0x3c')](getTags(_0x2c4416['Tags'],_0xf326('0x36'))),'description':intUtil[_0xf326('0x39')](_0x2c4416[_0xf326('0x3d')],_0xb1ef35,'\x0a'),'_links':{'assigned_user':{'href':util[_0xf326('0x13')]('/api/v2/users/%d',_0xaf65e0['id']),'class':_0xf326('0x3e')}},'message':{'direction':'in','body':intUtil[_0xf326('0x39')](_0x2c4416[_0xf326('0x3d')],_0xb1ef35,'\x0a')}},getCustomFields(_0x2c4416[_0xf326('0x3f')],_0xb1ef35));return request({'uri':util[_0xf326('0x13')](_0xf326('0x40'),_0x40fa7a[_0xf326('0x16')],_0x51076c['id']),'method':_0xf326('0x23'),'body':_0x1d88ed});}exports[_0xf326('0x41')]=function(_0x1227d3,_0x361776,_0x2bab13,_0x50d63f,_0x1b6126,_0x1637dc){var _0x2ed1a7,_0x270288;_0x1637dc[_0xf326('0x16')]=intUtil[_0xf326('0x42')](_0x1637dc['remoteUri']);_0x1637dc[_0xf326('0x43')]=intUtil[_0xf326('0x42')](_0x1637dc['serverUrl']);if(_0x1b6126&&_0x1b6126[_0xf326('0x44')]){logger[_0xf326('0xb')](_0xf326('0x45'),_0xf326('0x46'));_0x361776[_0xf326('0x47')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1637dc[_0xf326('0x43')],_0x361776[_0xf326('0x48')],md5(_0x361776['uniqueid']));}else{_0x361776['recordingURL']='';}headers[_0xf326('0x49')]=getAuth(_0x1637dc);return getUser(_0x1637dc,_0x50d63f[_0xf326('0x4a')])[_0xf326('0xe')](function(_0x5b3705){_0x2ed1a7=_0x5b3705;logger[_0xf326('0xb')](_0xf326('0x4b'),_0x2ed1a7['id']);return getEndUser(_0x1637dc,_0x361776[_0xf326('0x4c')],_0x361776[_0xf326('0x4d')]);})[_0xf326('0xe')](function(_0x2d9bba){_0x270288=_0x2d9bba;logger[_0xf326('0xb')](_0xf326('0x4e'),_0x270288['id']);return getTicket(_0x1637dc,_0x2ed1a7,_0x270288,_0x2bab13,_0x361776);})[_0xf326('0xe')](function(_0x27ced1){if(_0x27ced1){logger[_0xf326('0xb')](_0xf326('0x4f'));logger[_0xf326('0xb')](_0xf326('0x50'),_0x27ced1['id']);switch(_0x1637dc[_0xf326('0x2a')]){case'integrationTab':logger[_0xf326('0xb')](_0xf326('0x45'),_0xf326('0x51'));emit(util[_0xf326('0x13')]('user:%s',_0x50d63f[_0xf326('0x36')]),_0xf326('0x52'),{'recordId':_0x27ced1['id']});break;case _0xf326('0x53'):logger[_0xf326('0xb')]('[QUEUE]',_0xf326('0x54'));emit(util[_0xf326('0x13')](_0xf326('0x55'),_0x50d63f[_0xf326('0x36')]),_0xf326('0x56'),{'uri':util['format']('https://xcally.desk.com/web/agent/case/%d',_0x27ced1['id'])});break;default:logger[_0xf326('0x57')](_0xf326('0x45'),_0xf326('0x58'));}}})['catch'](function(_0x102fba){console[_0xf326('0x57')](_0x102fba);logger[_0xf326('0x57')]('[QUEUE]',JSON['stringify'](_0x102fba));});};exports[_0xf326('0x59')]=function(_0x5b4832,_0x1cf58f,_0x554277,_0x458e5f,_0x7ee57,_0x28c959,_0x25e091){var _0x212594,_0x35d3c8;_0x28c959[_0xf326('0x16')]=intUtil['stripTrailingSlash'](_0x28c959[_0xf326('0x16')]);_0x28c959[_0xf326('0x43')]=intUtil[_0xf326('0x42')](_0x28c959['serverUrl']);if(_0x25e091&&_0x25e091[_0xf326('0x5a')]&&_0x25e091[_0xf326('0x5a')]!==_0xf326('0x5b')){logger[_0xf326('0xb')](_0xf326('0x5c'),'Recording\x20is\x20enabled!');_0x1cf58f[_0xf326('0x47')]=util[_0xf326('0x13')](_0xf326('0x5d'),_0x28c959[_0xf326('0x43')],_0x1cf58f['uniqueid'],md5(_0x1cf58f[_0xf326('0x48')]));}headers[_0xf326('0x49')]=getAuth(_0x28c959);return getUser(_0x28c959,_0x458e5f[_0xf326('0x4a')])[_0xf326('0xe')](function(_0x4d3b9e){_0x212594=_0x4d3b9e;logger['info'](_0xf326('0x4b'),_0x212594['id']);return getEndUser(_0x28c959,_0x1cf58f[_0xf326('0x5e')],_0x1cf58f['destcalleridnum']);})[_0xf326('0xe')](function(_0x29de71){_0x35d3c8=_0x29de71;logger[_0xf326('0xb')](_0xf326('0x4e'),_0x35d3c8['id']);return getTicket(_0x28c959,_0x212594,_0x35d3c8,_0x554277,_0x1cf58f);})['then'](function(_0xb1c18c){if(_0xb1c18c){logger['info']('Ticket\x20created!');logger[_0xf326('0xb')]('The\x20Ticket\x20ID\x20is:',_0xb1c18c['id']);switch(_0x28c959[_0xf326('0x2a')]){case _0xf326('0x5f'):logger[_0xf326('0xb')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent...');emit(util[_0xf326('0x13')](_0xf326('0x55'),_0x458e5f[_0xf326('0x36')]),'trigger:desk:display',{'recordId':_0xb1c18c['id']});break;case _0xf326('0x53'):logger['info'](_0xf326('0x45'),_0xf326('0x54'));emit(util[_0xf326('0x13')](_0xf326('0x55'),_0x458e5f[_0xf326('0x36')]),_0xf326('0x56'),{'uri':util[_0xf326('0x13')](_0xf326('0x60'),_0x28c959[_0xf326('0x16')],_0xb1c18c['id'])});break;default:logger[_0xf326('0x57')](_0xf326('0x5c'),_0xf326('0x58'));}}})[_0xf326('0x61')](function(_0x4ca1b8){logger[_0xf326('0x57')]('[OUTBOUND]',JSON[_0xf326('0x62')](_0x4ca1b8));});};exports[_0xf326('0x63')]=function(_0x5e858d,_0x2b770c,_0x5283da,_0x3255b2,_0xd55246,_0x28f3cb){var _0x2d45c9,_0x31b6dd;_0x28f3cb['remoteUri']=intUtil['stripTrailingSlash'](_0x28f3cb[_0xf326('0x16')]);_0x28f3cb[_0xf326('0x43')]=intUtil[_0xf326('0x42')](_0x28f3cb[_0xf326('0x43')]);if(_0xd55246&&_0xd55246[_0xf326('0x44')]){logger['info']('['+_0x2b770c[_0xf326('0x64')][_0xf326('0x65')]()+']','Recording\x20is\x20enabled!');_0x2b770c['recordingURL']=util['format'](_0xf326('0x5d'),_0x28f3cb[_0xf326('0x43')],_0x2b770c[_0xf326('0x48')],md5(_0x2b770c[_0xf326('0x48')]));}else{_0x2b770c[_0xf326('0x47')]='';}headers[_0xf326('0x49')]=getAuth(_0x28f3cb);return getUser(_0x28f3cb)[_0xf326('0xe')](function(_0x4b9013){_0x2d45c9=_0x4b9013;logger[_0xf326('0xb')](_0xf326('0x4b'),_0x2d45c9['id']);return getEndUser(_0x28f3cb,_0x2b770c[_0xf326('0x4c')],_0x2b770c[_0xf326('0x4d')]);})['then'](function(_0x3717fe){_0x31b6dd=_0x3717fe;logger['info']('The\x20Enduser\x20ID\x20is:',_0x31b6dd['id']);return getTicket(_0x28f3cb,_0x2d45c9,_0x31b6dd,_0x5283da,_0x2b770c);})[_0xf326('0xe')](function(_0x540fa0){if(_0x540fa0){logger[_0xf326('0xb')](_0xf326('0x4f'));logger[_0xf326('0xb')](_0xf326('0x50'),_0x540fa0['id']);}})[_0xf326('0x61')](function(_0x541491){logger['error']('['+_0x2b770c['lastevent'][_0xf326('0x65')]()+']',JSON[_0xf326('0x62')](_0x541491));});};
\ No newline at end of file
+var _0xe14b=['CTI','concat','Tags','Descriptions','/api/v2/users/%d','user','%s/customers/%d/cases','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:desk:display','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','https://xcally.desk.com/web/agent/case/%d','error','Desk\x20account\x20type\x20not\x20recognized','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','integrationTab','newTab','catch','unmanaged','lastevent','toUpperCase','calleridname','lodash','request-promise','ioredis','./util','../../../../config/logger','defaults','redis','localhost','socket.io-emitter','application/json','validateEmail','format','%s/users','then','total_entries','find','_embedded','entries','info','Agent\x20found!','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/users/me','debug','[HTTP]','stringify','GET','authType','basic','%s:%s','username','password','token','%s/token:%s','Basic\x20%s','base64','Searching\x20enduser\x20with\x20phone','%s/customers/search','Enduser\x20found!','%s/customers','remoteUri','POST','length','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','toString','idField','variableName','custom_fields','Variable','name','priority','Creating\x20new\x20ticket...','merge','getString','Subjects','phone','new','xCALLY'];(function(_0x20a584,_0xe384a5){var _0x4b41a8=function(_0x2127c6){while(--_0x2127c6){_0x20a584['push'](_0x20a584['shift']());}};_0x4b41a8(++_0xe384a5);}(_0xe14b,0x93));var _0xbe14=function(_0x338291,_0x283970){_0x338291=_0x338291-0x0;var _0xb0cba7=_0xe14b[_0x338291];return _0xb0cba7;};'use strict';var _=require(_0xbe14('0x0'));var rp=require(_0xbe14('0x1'));var md5=require('md5');var util=require('util');var Redis=require(_0xbe14('0x2'));var intUtil=require(_0xbe14('0x3'));var config=require('../../../../config/environment');var logger=require(_0xbe14('0x4'))('desk');config['redis']=_[_0xbe14('0x5')](config[_0xbe14('0x6')],{'host':_0xbe14('0x7'),'port':0x18eb});var io=require(_0xbe14('0x8'))(new Redis(config[_0xbe14('0x6')]));function emit(_0x39387e,_0x196fca,_0x566ae7){io['to'](_0x39387e)['emit'](_0x196fca,_0x566ae7);}var headers={'Content-Type':'application/json','Accept':_0xbe14('0x9')};function getUser(_0x6fceff,_0xd68cd7){if(intUtil[_0xbe14('0xa')](_0xd68cd7)===!![]){logger['info']('Getting\x20agent\x20with\x20email',_0xd68cd7);return request({'uri':util[_0xbe14('0xb')](_0xbe14('0xc'),_0x6fceff['remoteUri'])})[_0xbe14('0xd')](function(_0x35aa19){if(_0x35aa19[_0xbe14('0xe')]){return _[_0xbe14('0xf')](_0x35aa19[_0xbe14('0x10')][_0xbe14('0x11')],{'email':_0xd68cd7});}})[_0xbe14('0xd')](function(_0x2850cb){if(_0x2850cb){logger[_0xbe14('0x12')](_0xbe14('0x13'));return _0x2850cb;}else{logger[_0xbe14('0x12')](_0xbe14('0x14'));return request({'uri':util[_0xbe14('0xb')]('%s/users/me',_0x6fceff['remoteUri'])});}});}else{logger[_0xbe14('0x12')](_0xbe14('0x15'));return request({'uri':util[_0xbe14('0xb')](_0xbe14('0x16'),_0x6fceff['remoteUri'])});}}function request(_0x21c789){logger[_0xbe14('0x17')](_0xbe14('0x18'),JSON[_0xbe14('0x19')](_0x21c789));return rp(_[_0xbe14('0x5')](_0x21c789,{'method':_0xbe14('0x1a'),'headers':headers,'json':!![]}));}function getAuth(_0x17ae86){var _0x5ea1f8;if(_0x17ae86[_0xbe14('0x1b')]===_0xbe14('0x1c')){_0x5ea1f8=util[_0xbe14('0xb')](_0xbe14('0x1d'),_0x17ae86[_0xbe14('0x1e')],_0x17ae86[_0xbe14('0x1f')]);}else if(_0x17ae86['authType']===_0xbe14('0x20')){_0x5ea1f8=util[_0xbe14('0xb')](_0xbe14('0x21'),_0x17ae86[_0xbe14('0x1e')],_0x17ae86[_0xbe14('0x20')]);}return util['format'](_0xbe14('0x22'),new Buffer(_0x5ea1f8)['toString'](_0xbe14('0x23')));}function getEndUser(_0x56e80c,_0x32e8eb,_0x4a25fa){logger[_0xbe14('0x12')](_0xbe14('0x24'),_0x4a25fa);return request({'uri':util['format'](_0xbe14('0x25'),_0x56e80c['remoteUri']),'qs':{'phone':_0x4a25fa}})[_0xbe14('0xd')](function(_0x4851f8){if(_0x4851f8[_0xbe14('0xe')]){logger[_0xbe14('0x12')](_0xbe14('0x26'));return _0x4851f8[_0xbe14('0x10')][_0xbe14('0x11')][0x0];}else{logger[_0xbe14('0x12')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xbe14('0xb')](_0xbe14('0x27'),_0x56e80c[_0xbe14('0x28')]),'method':_0xbe14('0x29'),'body':{'first_name':_0x32e8eb,'title':_0x32e8eb,'phone_numbers':[{'type':'work','value':_0x4a25fa}]}});}});}function getTags(_0x16f884,_0x29fc64){var _0x59bf34=[];if(_0x16f884&&_0x16f884[_0xbe14('0x2a')]>0x0){_0x59bf34=_[_0xbe14('0x2b')](_0x16f884,_0x29fc64);}return _0x59bf34;}function getCustomFields(_0x1c7cc7,_0x19252f){var _0x34d648=[];var _0x36d4b2={'custom_fields':{}};if(_0x1c7cc7[_0xbe14('0x2a')]>0x0){_[_0xbe14('0x2c')](_0x1c7cc7,function(_0x4168c8){if(_[_0xbe14('0x2d')]([_0xbe14('0x2e'),_0xbe14('0x2f')],_0x4168c8[_0xbe14('0x30')])&&_0x4168c8[_0xbe14('0x31')]&&!_0x4168c8[_0xbe14('0x32')]){_0x36d4b2[_0x4168c8[_0xbe14('0x31')][_0xbe14('0x33')]()]=_0x4168c8[_0xbe14('0x34')][_0xbe14('0x35')]();}else if(_[_0xbe14('0x2d')](['string',_0xbe14('0x2f')],_0x4168c8['type'])&&_0x4168c8['idField']&&_0x4168c8[_0xbe14('0x32')]){_0x36d4b2['custom_fields'][_0x4168c8[_0xbe14('0x36')]]=_0x4168c8[_0xbe14('0x34')]['toString']();}else if(_0x4168c8['type']==='variable'&&_0x4168c8[_0xbe14('0x37')]&&_0x4168c8[_0xbe14('0x36')]&&_0x4168c8['customField']){_0x19252f[_0x4168c8[_0xbe14('0x37')]]&&(_0x36d4b2[_0xbe14('0x38')][_0x4168c8[_0xbe14('0x36')]]=_0x19252f[_0x4168c8[_0xbe14('0x37')]][_0xbe14('0x35')]());}else if(_0x4168c8['type']==='customVariable'&&_0x4168c8[_0xbe14('0x39')]&&_0x4168c8['Variable']['name']&&_0x4168c8['idField']&&_0x4168c8[_0xbe14('0x32')]){_0x19252f[_0x4168c8[_0xbe14('0x39')][_0xbe14('0x3a')][_0xbe14('0x33')]()]&&(_0x36d4b2[_0xbe14('0x38')][_0x4168c8[_0xbe14('0x36')]]=_0x19252f[_0x4168c8[_0xbe14('0x39')][_0xbe14('0x3a')][_0xbe14('0x33')]()][_0xbe14('0x35')]());}});}if(_0x36d4b2[_0xbe14('0x3b')]){_0x36d4b2[_0xbe14('0x3b')]=Number(_0x36d4b2['priority']);}return _0x36d4b2;}function getTicket(_0x4f51f8,_0x43cdaa,_0x2951e1,_0x13bfcf,_0x520e09){logger[_0xbe14('0x12')](_0xbe14('0x3c'));var _0xeda70e=_[_0xbe14('0x3d')]({'subject':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x3f')],_0x520e09,'\x20'),'type':_0xbe14('0x40'),'status':_0xbe14('0x41'),'labels':[_0xbe14('0x42'),'Motion',_0xbe14('0x43')][_0xbe14('0x44')](getTags(_0x13bfcf[_0xbe14('0x45')],_0xbe14('0x3a'))),'description':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x46')],_0x520e09,'\x0a'),'_links':{'assigned_user':{'href':util['format'](_0xbe14('0x47'),_0x43cdaa['id']),'class':_0xbe14('0x48')}},'message':{'direction':'in','body':intUtil[_0xbe14('0x3e')](_0x13bfcf[_0xbe14('0x46')],_0x520e09,'\x0a')}},getCustomFields(_0x13bfcf['Fields'],_0x520e09));return request({'uri':util['format'](_0xbe14('0x49'),_0x4f51f8[_0xbe14('0x28')],_0x2951e1['id']),'method':_0xbe14('0x29'),'body':_0xeda70e});}exports['queue']=function(_0x5d5318,_0x6b6aa8,_0x59ae4d,_0x5657fe,_0x3593f8,_0x1f0355){var _0x8216c3,_0x5051e4;_0x1f0355['remoteUri']=intUtil['stripTrailingSlash'](_0x1f0355[_0xbe14('0x28')]);_0x1f0355[_0xbe14('0x4a')]=intUtil[_0xbe14('0x4b')](_0x1f0355['serverUrl']);if(_0x3593f8&&_0x3593f8[_0xbe14('0x4c')]){logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x4e'));_0x6b6aa8['recordingURL']=util['format'](_0xbe14('0x4f'),_0x1f0355[_0xbe14('0x4a')],_0x6b6aa8[_0xbe14('0x50')],md5(_0x6b6aa8[_0xbe14('0x50')]));}else{_0x6b6aa8[_0xbe14('0x51')]='';}headers['Authorization']=getAuth(_0x1f0355);return getUser(_0x1f0355,_0x5657fe['email'])[_0xbe14('0xd')](function(_0x2a3623){_0x8216c3=_0x2a3623;logger[_0xbe14('0x12')](_0xbe14('0x52'),_0x8216c3['id']);return getEndUser(_0x1f0355,_0x6b6aa8['calleridname'],_0x6b6aa8[_0xbe14('0x53')]);})[_0xbe14('0xd')](function(_0x53e8ab){_0x5051e4=_0x53e8ab;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x5051e4['id']);return getTicket(_0x1f0355,_0x8216c3,_0x5051e4,_0x59ae4d,_0x6b6aa8);})[_0xbe14('0xd')](function(_0x36c20c){if(_0x36c20c){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x36c20c['id']);switch(_0x1f0355['type']){case'integrationTab':logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x56'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x5657fe[_0xbe14('0x3a')]),_0xbe14('0x58'),{'recordId':_0x36c20c['id']});break;case'newTab':logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x59'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x5657fe['name']),_0xbe14('0x5a'),{'uri':util[_0xbe14('0xb')](_0xbe14('0x5b'),_0x36c20c['id'])});break;default:logger[_0xbe14('0x5c')](_0xbe14('0x4d'),_0xbe14('0x5d'));}}})['catch'](function(_0x5aeea9){console[_0xbe14('0x5c')](_0x5aeea9);logger[_0xbe14('0x5c')](_0xbe14('0x4d'),JSON['stringify'](_0x5aeea9));});};exports['outbound']=function(_0x44fe0d,_0x134878,_0x50d78f,_0x339a86,_0x32496a,_0x50c2a0,_0x28f995){var _0x4a40d2,_0x41ba58;_0x50c2a0[_0xbe14('0x28')]=intUtil[_0xbe14('0x4b')](_0x50c2a0['remoteUri']);_0x50c2a0[_0xbe14('0x4a')]=intUtil[_0xbe14('0x4b')](_0x50c2a0['serverUrl']);if(_0x28f995&&_0x28f995[_0xbe14('0x5e')]&&_0x28f995[_0xbe14('0x5e')]!==_0xbe14('0x5f')){logger[_0xbe14('0x12')](_0xbe14('0x60'),'Recording\x20is\x20enabled!');_0x134878[_0xbe14('0x51')]=util[_0xbe14('0xb')](_0xbe14('0x4f'),_0x50c2a0[_0xbe14('0x4a')],_0x134878[_0xbe14('0x50')],md5(_0x134878[_0xbe14('0x50')]));}headers[_0xbe14('0x61')]=getAuth(_0x50c2a0);return getUser(_0x50c2a0,_0x339a86['email'])[_0xbe14('0xd')](function(_0x1b47a4){_0x4a40d2=_0x1b47a4;logger[_0xbe14('0x12')](_0xbe14('0x52'),_0x4a40d2['id']);return getEndUser(_0x50c2a0,_0x134878[_0xbe14('0x62')],_0x134878[_0xbe14('0x63')]);})[_0xbe14('0xd')](function(_0x32df3c){_0x41ba58=_0x32df3c;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x41ba58['id']);return getTicket(_0x50c2a0,_0x4a40d2,_0x41ba58,_0x50d78f,_0x134878);})[_0xbe14('0xd')](function(_0x4bccfc){if(_0x4bccfc){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x4bccfc['id']);switch(_0x50c2a0[_0xbe14('0x30')]){case _0xbe14('0x64'):logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x56'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x339a86[_0xbe14('0x3a')]),_0xbe14('0x58'),{'recordId':_0x4bccfc['id']});break;case _0xbe14('0x65'):logger[_0xbe14('0x12')](_0xbe14('0x4d'),_0xbe14('0x59'));emit(util[_0xbe14('0xb')](_0xbe14('0x57'),_0x339a86[_0xbe14('0x3a')]),_0xbe14('0x5a'),{'uri':util[_0xbe14('0xb')]('%s/agent/tickets/%s',_0x50c2a0[_0xbe14('0x28')],_0x4bccfc['id'])});break;default:logger[_0xbe14('0x5c')](_0xbe14('0x60'),_0xbe14('0x5d'));}}})[_0xbe14('0x66')](function(_0x222944){logger[_0xbe14('0x5c')](_0xbe14('0x60'),JSON[_0xbe14('0x19')](_0x222944));});};exports[_0xbe14('0x67')]=function(_0x5917d5,_0x18be56,_0x442ec4,_0x2d4dd4,_0xfd32a3,_0x3ac6d8){var _0x5a1ea6,_0x42b341;_0x3ac6d8[_0xbe14('0x28')]=intUtil[_0xbe14('0x4b')](_0x3ac6d8[_0xbe14('0x28')]);_0x3ac6d8[_0xbe14('0x4a')]=intUtil['stripTrailingSlash'](_0x3ac6d8[_0xbe14('0x4a')]);if(_0xfd32a3&&_0xfd32a3[_0xbe14('0x4c')]){logger[_0xbe14('0x12')]('['+_0x18be56[_0xbe14('0x68')][_0xbe14('0x69')]()+']',_0xbe14('0x4e'));_0x18be56[_0xbe14('0x51')]=util[_0xbe14('0xb')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3ac6d8[_0xbe14('0x4a')],_0x18be56[_0xbe14('0x50')],md5(_0x18be56[_0xbe14('0x50')]));}else{_0x18be56[_0xbe14('0x51')]='';}headers[_0xbe14('0x61')]=getAuth(_0x3ac6d8);return getUser(_0x3ac6d8)[_0xbe14('0xd')](function(_0x445302){_0x5a1ea6=_0x445302;logger['info']('The\x20User\x20ID\x20is:',_0x5a1ea6['id']);return getEndUser(_0x3ac6d8,_0x18be56[_0xbe14('0x6a')],_0x18be56[_0xbe14('0x53')]);})[_0xbe14('0xd')](function(_0x2510a0){_0x42b341=_0x2510a0;logger[_0xbe14('0x12')](_0xbe14('0x54'),_0x42b341['id']);return getTicket(_0x3ac6d8,_0x5a1ea6,_0x42b341,_0x442ec4,_0x18be56);})[_0xbe14('0xd')](function(_0x43511e){if(_0x43511e){logger['info']('Ticket\x20created!');logger[_0xbe14('0x12')](_0xbe14('0x55'),_0x43511e['id']);}})[_0xbe14('0x66')](function(_0x57729f){logger[_0xbe14('0x5c')]('['+_0x18be56[_0xbe14('0x68')][_0xbe14('0x69')]()+']',JSON[_0xbe14('0x19')](_0x57729f));});};
\ No newline at end of file