Built motion from commit e0fa946e.|2.6.5
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 5c09c21..1a88226 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5824=['abandoned','[ABANDONED]','request-promise','md5','util','ioredis','./util','../../../../config/environment','freshdesk','redis','defaults','socket.io-emitter','application/json','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','value','remoteUri','POST','info','Ticket\x20created!','%s/api/v2/agents','then','length','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug','[HTTP]','GET','map','forEach','type','nameField','customField','toLowerCase','content','toString','string','idField','push','variable','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','trigger:browser:url','catch','stringify','outbound','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/helpdesk/tickets/%d','error'];(function(_0x3f9a1f,_0x1d895c){var _0x5b5fcd=function(_0x12e9b){while(--_0x12e9b){_0x3f9a1f['push'](_0x3f9a1f['shift']());}};_0x5b5fcd(++_0x1d895c);}(_0x5824,0xb8));var _0x4582=function(_0x10d7de,_0x421b9b){_0x10d7de=_0x10d7de-0x0;var _0x23aac5=_0x5824[_0x10d7de];return _0x23aac5;};'use strict';var _=require('lodash');var rp=require(_0x4582('0x0'));var md5=require(_0x4582('0x1'));var util=require(_0x4582('0x2'));var Redis=require(_0x4582('0x3'));var intUtil=require(_0x4582('0x4'));var config=require(_0x4582('0x5'));var logger=require('../../../../config/logger')(_0x4582('0x6'));config[_0x4582('0x7')]=_[_0x4582('0x8')](config[_0x4582('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x4582('0x9'))(new Redis(config[_0x4582('0x7')]));var headers={'Content-Type':'application/json','Accept':_0x4582('0xa')};function emit(_0xd971b5,_0x346004,_0x568b8a){io['to'](_0xd971b5)['emit'](_0x346004,_0x568b8a);}function getTicket(_0x5e58cb,_0x565b80,_0x5ed8a4,_0x370248,_0x25dda3){logger['info'](_0x4582('0xb'));var _0x5c79be=_[_0x4582('0xc')]({'responder_id':_0x565b80['id'],'requester_id':_0x5ed8a4['id'],'name':util[_0x4582('0xd')](_0x4582('0xe'),_0x25dda3[_0x4582('0xf')]),'phone':_0x25dda3[_0x4582('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x370248['Subjects'],_0x25dda3,'\x20'),'description':intUtil[_0x4582('0x11')](_0x370248[_0x4582('0x12')],_0x25dda3,_0x4582('0x13')),'tags':getTags(_0x370248[_0x4582('0x14')],_0x4582('0x15'))},getCustomFields(_0x370248[_0x4582('0x16')],_0x25dda3));_0x5c79be[_0x4582('0x17')]=_[_0x4582('0x18')](_[_0x4582('0x19')](_0x5c79be[_0x4582('0x17')],'id'),_0x4582('0x1a'));return request({'uri':util['format']('%s/api/v2/tickets',_0x5e58cb[_0x4582('0x1b')]),'method':_0x4582('0x1c'),'body':_0x5c79be})['then'](function(_0x5dd2aa){logger[_0x4582('0x1d')](_0x4582('0x1e'));return _0x5dd2aa;});}function getUser(_0x22bde2,_0x2fa37c){if(intUtil['validateEmail'](_0x2fa37c)){return request({'uri':util[_0x4582('0xd')](_0x4582('0x1f'),_0x22bde2[_0x4582('0x1b')]),'qs':{'email':_0x2fa37c}})[_0x4582('0x20')](function(_0x1ee2ff){if(_0x1ee2ff[_0x4582('0x21')]){logger[_0x4582('0x1d')]('Agent\x20found!');return _[_0x4582('0x22')](_0x1ee2ff,function(_0x122d2e){return _0x122d2e[_0x4582('0x23')][_0x4582('0x24')]===_0x2fa37c;});}else{logger['info'](_0x4582('0x25'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x22bde2[_0x4582('0x1b')])})[_0x4582('0x20')](function(_0x20ce4c){logger[_0x4582('0x1d')](_0x4582('0x26'));return _0x20ce4c;});}});}else{logger[_0x4582('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x4582('0xd')](_0x4582('0x27'),_0x22bde2[_0x4582('0x1b')])})['then'](function(_0x3936d5){logger['info']('Admin\x20account\x20selected.');return _0x3936d5;});}}function getEndUser(_0x1c22bb,_0x59a79d,_0x1760b6){logger[_0x4582('0x1d')](_0x4582('0x28'),_0x1760b6);return request({'uri':util[_0x4582('0xd')](_0x4582('0x29'),_0x1c22bb[_0x4582('0x1b')]),'qs':{'phone':_0x1760b6}})[_0x4582('0x20')](function(_0x12f32b){if(_0x12f32b[_0x4582('0x21')]){logger[_0x4582('0x1d')](_0x4582('0x2a'));return _[_0x4582('0x22')](_0x12f32b,{'phone':_0x1760b6});}else{logger[_0x4582('0x1d')](_0x4582('0x2b'));return request({'uri':util['format'](_0x4582('0x29'),_0x1c22bb[_0x4582('0x1b')]),'method':_0x4582('0x1c'),'body':{'name':_0x59a79d,'phone':_0x1760b6}})[_0x4582('0x20')](function(_0x1145b7){logger[_0x4582('0x1d')](_0x4582('0x2c'));return _0x1145b7;});}});}function getAuth(_0x75aa83){return util['format'](_0x4582('0x2d'),new Buffer(_0x75aa83[_0x4582('0x2e')]+':X')['toString'](_0x4582('0x2f')));}function request(_0x6964ff){logger[_0x4582('0x30')](_0x4582('0x31'),JSON['stringify'](_0x6964ff));return rp(_[_0x4582('0x8')](_0x6964ff,{'method':_0x4582('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x2d1ca4,_0x211eee){var _0x686f8b=[];if(_0x2d1ca4&&_0x2d1ca4[_0x4582('0x21')]>0x0){_0x686f8b=_[_0x4582('0x33')](_0x2d1ca4,_0x211eee);}return _0x686f8b;}function getCustomFields(_0x1e503d,_0x29c1a8){var _0x26a0de=[];var _0x22491b={'custom_fields':[]};if(_0x1e503d[_0x4582('0x21')]>0x0){_[_0x4582('0x34')](_0x1e503d,function(_0x371616){if(_0x371616[_0x4582('0x35')]==='string'&&_0x371616[_0x4582('0x36')]&&!_0x371616[_0x4582('0x37')]){_0x22491b[_0x371616[_0x4582('0x36')][_0x4582('0x38')]()]=_0x371616[_0x4582('0x39')][_0x4582('0x3a')]();}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x3b')&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x22491b[_0x4582('0x17')][_0x4582('0x3d')]({'id':_0x371616[_0x4582('0x3c')],'value':_0x371616[_0x4582('0x39')][_0x4582('0x3a')]()});}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x3e')&&_0x371616['variableName']&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x29c1a8[_0x371616[_0x4582('0x3f')]]&&_0x22491b[_0x4582('0x17')][_0x4582('0x3d')]({'id':_0x371616[_0x4582('0x3c')],'value':_0x29c1a8[_0x371616[_0x4582('0x3f')]]['toString']()});}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x40')&&_0x371616['Variable']&&_0x371616['Variable']['name']&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x29c1a8[_0x371616[_0x4582('0x41')][_0x4582('0x15')][_0x4582('0x38')]()]&&_0x22491b[_0x4582('0x17')]['push']({'id':_0x371616[_0x4582('0x3c')],'value':_0x29c1a8[_0x371616['Variable']['name']['toLowerCase']()][_0x4582('0x3a')]()});}});}return _0x22491b;}exports[_0x4582('0x42')]=function(_0x2d8ed1,_0x1af168,_0x23bfae,_0x1f247d,_0x1f4831,_0x4f0aa7){var _0x4b723f,_0x113f7c;_0x4f0aa7['remoteUri']=intUtil['stripTrailingSlash'](_0x4f0aa7['remoteUri']);_0x4f0aa7[_0x4582('0x43')]=intUtil[_0x4582('0x44')](_0x4f0aa7[_0x4582('0x43')]);if(_0x1f4831&&_0x1f4831[_0x4582('0x45')]){logger[_0x4582('0x1d')](_0x4582('0x46'),'Recording\x20is\x20enabled!');_0x1af168['recordingURL']=util[_0x4582('0xd')](_0x4582('0x47'),_0x4f0aa7[_0x4582('0x43')],_0x1af168['uniqueid'],md5(_0x1af168[_0x4582('0x48')]));}else{_0x1af168[_0x4582('0x49')]='';}headers[_0x4582('0x4a')]=getAuth(_0x4f0aa7);return getUser(_0x4f0aa7,_0x1f247d[_0x4582('0x24')])[_0x4582('0x20')](function(_0x269c34){_0x4b723f=_0x269c34;logger[_0x4582('0x1d')]('The\x20User\x20ID\x20is:',_0x4b723f['id']);return getEndUser(_0x4f0aa7,_0x1af168['calleridname'],_0x1af168[_0x4582('0x10')]);})[_0x4582('0x20')](function(_0x3c84ea){_0x113f7c=_0x3c84ea;logger[_0x4582('0x1d')](_0x4582('0x4b'),_0x113f7c['id']);return getTicket(_0x4f0aa7,_0x4b723f,_0x113f7c,_0x23bfae,_0x1af168);})['then'](function(_0x102a8e){if(_0x102a8e&&_0x102a8e['id']){logger[_0x4582('0x1d')](_0x4582('0x1e'));logger[_0x4582('0x1d')](_0x4582('0x4c'),_0x102a8e['id']);logger[_0x4582('0x1d')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x4582('0xd')]('user:%s',_0x1f247d[_0x4582('0x15')]),_0x4582('0x4d'),{'uri':util[_0x4582('0xd')]('%s/helpdesk/tickets/%d',_0x4f0aa7[_0x4582('0x1b')],_0x102a8e['id'])});}})[_0x4582('0x4e')](function(_0xe50347){logger['error']('[QUEUE]',JSON[_0x4582('0x4f')](_0xe50347));});};exports[_0x4582('0x50')]=function(_0x4637b0,_0x4c5295,_0x2be0fa,_0x3d3cd2,_0x3c48c9,_0x508fad,_0x239fa3){var _0x1b7463,_0x4f516f;_0x508fad[_0x4582('0x1b')]=intUtil['stripTrailingSlash'](_0x508fad[_0x4582('0x1b')]);_0x508fad['serverUrl']=intUtil[_0x4582('0x44')](_0x508fad[_0x4582('0x43')]);if(_0x239fa3&&_0x239fa3[_0x4582('0x51')]&&_0x239fa3[_0x4582('0x51')]!=='none'){logger[_0x4582('0x1d')](_0x4582('0x52'),_0x4582('0x53'));_0x4c5295[_0x4582('0x49')]=util[_0x4582('0xd')](_0x4582('0x47'),_0x508fad['serverUrl'],_0x4c5295['uniqueid'],md5(_0x4c5295['uniqueid']));}headers[_0x4582('0x4a')]=getAuth(_0x508fad);return getUser(_0x508fad,_0x3d3cd2[_0x4582('0x24')])[_0x4582('0x20')](function(_0x20922b){_0x1b7463=_0x20922b;logger[_0x4582('0x1d')](_0x4582('0x54'),_0x1b7463['id']);return getEndUser(_0x508fad,_0x4c5295[_0x4582('0x55')],_0x4c5295['destcalleridnum']);})['then'](function(_0x16125f){_0x4f516f=_0x16125f;logger[_0x4582('0x1d')](_0x4582('0x4b'),_0x4f516f['id']);return getTicket(_0x508fad,_0x1b7463,_0x4f516f,_0x2be0fa,_0x4c5295);})[_0x4582('0x20')](function(_0x1b5159){if(_0x1b5159&&_0x1b5159['id']){logger[_0x4582('0x1d')]('Ticket\x20created!');logger[_0x4582('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x1b5159['id']);logger[_0x4582('0x1d')](_0x4582('0x52'),_0x4582('0x56'));emit(util[_0x4582('0xd')]('user:%s',_0x3d3cd2[_0x4582('0x15')]),_0x4582('0x4d'),{'uri':util['format'](_0x4582('0x57'),_0x508fad[_0x4582('0x1b')],_0x1b5159['id'])});}})['catch'](function(_0x1f068a){logger[_0x4582('0x58')]('[OUTBOUND]',JSON[_0x4582('0x4f')](_0x1f068a));});};exports[_0x4582('0x59')]=function(_0x263c8f,_0x53cb0f,_0x4927b6,_0xf6556e,_0x41ce99,_0xfa6eca){var _0x23db7a,_0x1da58e;_0xfa6eca['remoteUri']=intUtil['stripTrailingSlash'](_0xfa6eca[_0x4582('0x1b')]);_0xfa6eca[_0x4582('0x43')]=intUtil[_0x4582('0x44')](_0xfa6eca['serverUrl']);if(_0x41ce99&&_0x41ce99['monitor_format']){logger[_0x4582('0x1d')](_0x4582('0x5a'),_0x4582('0x53'));_0x53cb0f[_0x4582('0x49')]=util[_0x4582('0xd')](_0x4582('0x47'),_0xfa6eca[_0x4582('0x43')],_0x53cb0f[_0x4582('0x48')],md5(_0x53cb0f[_0x4582('0x48')]));}else{_0x53cb0f['recordingURL']='';}headers[_0x4582('0x4a')]=getAuth(_0xfa6eca);return getUser(_0xfa6eca,'')[_0x4582('0x20')](function(_0x29b7ba){_0x23db7a=_0x29b7ba;logger[_0x4582('0x1d')](_0x4582('0x54'),_0x23db7a['id']);return getEndUser(_0xfa6eca,_0x53cb0f[_0x4582('0xf')],_0x53cb0f[_0x4582('0x10')]);})[_0x4582('0x20')](function(_0x207506){_0x1da58e=_0x207506;logger['info'](_0x4582('0x4b'),_0x1da58e['id']);return getTicket(_0xfa6eca,_0x23db7a,_0x1da58e,_0x4927b6,_0x53cb0f);})[_0x4582('0x20')](function(_0x5b3853){if(_0x5b3853){logger[_0x4582('0x1d')](_0x4582('0x1e'));logger['info'](_0x4582('0x4c'),_0x5b3853['id']);}})['catch'](function(_0x229d9e){logger[_0x4582('0x58')](_0x4582('0x5a'),JSON[_0x4582('0x4f')](_0x229d9e));});};
\ No newline at end of file
+var _0x5d0d=['mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','%s/api/v2/agents','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','GET','map','string','type','nameField','customField','toLowerCase','content','picklist','idField','variableName','push','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','unmanaged','lastevent','toUpperCase','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','localhost','socket.io-emitter','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','<br>','name','Fields','custom_fields'];(function(_0x307e50,_0x35f0c2){var _0x352074=function(_0x36db65){while(--_0x36db65){_0x307e50['push'](_0x307e50['shift']());}};_0x352074(++_0x35f0c2);}(_0x5d0d,0x1b7));var _0xd5d0=function(_0x1b4b23,_0x5dd6d6){_0x1b4b23=_0x1b4b23-0x0;var _0x2a325b=_0x5d0d[_0x1b4b23];return _0x2a325b;};'use strict';var _=require(_0xd5d0('0x0'));var rp=require('request-promise');var md5=require(_0xd5d0('0x1'));var util=require(_0xd5d0('0x2'));var Redis=require(_0xd5d0('0x3'));var intUtil=require(_0xd5d0('0x4'));var config=require(_0xd5d0('0x5'));var logger=require(_0xd5d0('0x6'))(_0xd5d0('0x7'));config['redis']=_[_0xd5d0('0x8')](config['redis'],{'host':_0xd5d0('0x9'),'port':0x18eb});var io=require(_0xd5d0('0xa'))(new Redis(config[_0xd5d0('0xb')]));var headers={'Content-Type':_0xd5d0('0xc'),'Accept':'application/json'};function emit(_0x5223e2,_0x23e1d8,_0x24dcf1){io['to'](_0x5223e2)[_0xd5d0('0xd')](_0x23e1d8,_0x24dcf1);}function getTicket(_0x29ebc4,_0x2295f3,_0x3fffe9,_0x2dcfad,_0x3e2cd6){logger[_0xd5d0('0xe')](_0xd5d0('0xf'));var _0x13e580=_[_0xd5d0('0x10')]({'responder_id':_0x2295f3['id'],'requester_id':_0x3fffe9['id'],'name':util[_0xd5d0('0x11')](_0xd5d0('0x12'),_0x3e2cd6[_0xd5d0('0x13')]),'phone':_0x3e2cd6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd5d0('0x14')](_0x2dcfad[_0xd5d0('0x15')],_0x3e2cd6,'\x20'),'description':intUtil[_0xd5d0('0x14')](_0x2dcfad['Descriptions'],_0x3e2cd6,_0xd5d0('0x16')),'tags':getTags(_0x2dcfad['Tags'],_0xd5d0('0x17'))},getCustomFields(_0x2dcfad[_0xd5d0('0x18')],_0x3e2cd6));_0x13e580[_0xd5d0('0x19')]=_[_0xd5d0('0x1a')](_[_0xd5d0('0x1b')](_0x13e580[_0xd5d0('0x19')],'id'),'value');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x1c'),_0x29ebc4[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':_0x13e580})[_0xd5d0('0x1f')](function(_0x4d0cff){logger['info']('Ticket\x20created!');return _0x4d0cff;});}function getUser(_0x22e014,_0x329b39){if(intUtil['validateEmail'](_0x329b39)){return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x20'),_0x22e014[_0xd5d0('0x1d')]),'qs':{'email':_0x329b39}})[_0xd5d0('0x1f')](function(_0x3b4e6e){if(_0x3b4e6e['length']){logger[_0xd5d0('0xe')]('Agent\x20found!');return _[_0xd5d0('0x21')](_0x3b4e6e,function(_0x5695d8){return _0x5695d8[_0xd5d0('0x22')][_0xd5d0('0x23')]===_0x329b39;});}else{logger[_0xd5d0('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x2e6003){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x2e6003;});}});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x26'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x10e716){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x10e716;});}}function getEndUser(_0x372abe,_0x5b0c4e,_0x51b52a){logger[_0xd5d0('0xe')]('Searching\x20enduser\x20with\x20phone',_0x51b52a);return request({'uri':util['format'](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'qs':{'phone':_0x51b52a}})['then'](function(_0xfbf71c){if(_0xfbf71c[_0xd5d0('0x28')]){logger[_0xd5d0('0xe')](_0xd5d0('0x29'));return _[_0xd5d0('0x21')](_0xfbf71c,{'phone':_0x51b52a});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x2a'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':{'name':_0x5b0c4e,'phone':_0x51b52a}})[_0xd5d0('0x1f')](function(_0x328b4e){logger[_0xd5d0('0xe')](_0xd5d0('0x2b'));return _0x328b4e;});}});}function getAuth(_0x461f0a){return util[_0xd5d0('0x11')](_0xd5d0('0x2c'),new Buffer(_0x461f0a[_0xd5d0('0x2d')]+':X')[_0xd5d0('0x2e')](_0xd5d0('0x2f')));}function request(_0x71dca7){logger[_0xd5d0('0x30')]('[HTTP]',JSON['stringify'](_0x71dca7));return rp(_[_0xd5d0('0x8')](_0x71dca7,{'method':_0xd5d0('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x2b11de,_0x5cc533){var _0x1baa56=[];if(_0x2b11de&&_0x2b11de['length']>0x0){_0x1baa56=_[_0xd5d0('0x32')](_0x2b11de,_0x5cc533);}return _0x1baa56;}function getCustomFields(_0x268d91,_0xb2eefd){var _0x461e0a=[];var _0x131b7a={'custom_fields':[]};if(_0x268d91['length']>0x0){_['forEach'](_0x268d91,function(_0x178886){if(_['includes']([_0xd5d0('0x33'),'picklist'],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x35')]&&!_0x178886[_0xd5d0('0x36')]){_0x131b7a[_0x178886[_0xd5d0('0x35')][_0xd5d0('0x37')]()]=_0x178886[_0xd5d0('0x38')][_0xd5d0('0x2e')]();}else if(_['includes']([_0xd5d0('0x33'),_0xd5d0('0x39')],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0x131b7a['custom_fields']['push']({'id':_0x178886[_0xd5d0('0x3a')],'value':_0x178886[_0xd5d0('0x38')]['toString']()});}else if(_0x178886['type']==='variable'&&_0x178886[_0xd5d0('0x3b')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886[_0xd5d0('0x3a')],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]['toString']()});}else if(_0x178886[_0xd5d0('0x34')]==='customVariable'&&_0x178886[_0xd5d0('0x3d')]&&_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]['toLowerCase']()]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886['idField'],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3d')]['name'][_0xd5d0('0x37')]()][_0xd5d0('0x2e')]()});}});}return _0x131b7a;}exports[_0xd5d0('0x3e')]=function(_0x111380,_0x23d78c,_0x2b2708,_0x4e795c,_0x5554f0,_0x3fc7d3){var _0x18c20e,_0x479e45;_0x3fc7d3['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['remoteUri']);_0x3fc7d3[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['serverUrl']);if(_0x5554f0&&_0x5554f0[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')](_0xd5d0('0x42'),'Recording\x20is\x20enabled!');_0x23d78c[_0xd5d0('0x43')]=util[_0xd5d0('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3fc7d3['serverUrl'],_0x23d78c[_0xd5d0('0x44')],md5(_0x23d78c[_0xd5d0('0x44')]));}else{_0x23d78c[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x3fc7d3);return getUser(_0x3fc7d3,_0x4e795c[_0xd5d0('0x23')])[_0xd5d0('0x1f')](function(_0x1682c4){_0x18c20e=_0x1682c4;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x18c20e['id']);return getEndUser(_0x3fc7d3,_0x23d78c[_0xd5d0('0x13')],_0x23d78c[_0xd5d0('0x47')]);})[_0xd5d0('0x1f')](function(_0x1eb7e9){_0x479e45=_0x1eb7e9;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x479e45['id']);return getTicket(_0x3fc7d3,_0x18c20e,_0x479e45,_0x2b2708,_0x23d78c);})['then'](function(_0x5d2166){if(_0x5d2166&&_0x5d2166['id']){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger[_0xd5d0('0xe')](_0xd5d0('0x4a'),_0x5d2166['id']);logger['info'](_0xd5d0('0x42'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd5d0('0x11')](_0xd5d0('0x4b'),_0x4e795c[_0xd5d0('0x17')]),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x3fc7d3['remoteUri'],_0x5d2166['id'])});}})['catch'](function(_0x2fbf6f){logger[_0xd5d0('0x4e')]('[QUEUE]',JSON[_0xd5d0('0x4f')](_0x2fbf6f));});};exports[_0xd5d0('0x50')]=function(_0x3234a7,_0x2a6082,_0x123ffb,_0x182a64,_0xabcdc3,_0x1263be,_0x400080){var _0x5f3ec8,_0x3af14c;_0x1263be[_0xd5d0('0x1d')]=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x1d')]);_0x1263be['serverUrl']=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x40')]);if(_0x400080&&_0x400080[_0xd5d0('0x51')]&&_0x400080['recordingFormat']!==_0xd5d0('0x52')){logger[_0xd5d0('0xe')](_0xd5d0('0x53'),_0xd5d0('0x54'));_0x2a6082[_0xd5d0('0x43')]=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x1263be[_0xd5d0('0x40')],_0x2a6082[_0xd5d0('0x44')],md5(_0x2a6082[_0xd5d0('0x44')]));}headers[_0xd5d0('0x45')]=getAuth(_0x1263be);return getUser(_0x1263be,_0x182a64[_0xd5d0('0x23')])['then'](function(_0x5d8926){_0x5f3ec8=_0x5d8926;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x5f3ec8['id']);return getEndUser(_0x1263be,_0x2a6082[_0xd5d0('0x56')],_0x2a6082[_0xd5d0('0x57')]);})[_0xd5d0('0x1f')](function(_0x50921e){_0x3af14c=_0x50921e;logger['info'](_0xd5d0('0x48'),_0x3af14c['id']);return getTicket(_0x1263be,_0x5f3ec8,_0x3af14c,_0x123ffb,_0x2a6082);})[_0xd5d0('0x1f')](function(_0x18b15d){if(_0x18b15d&&_0x18b15d['id']){logger[_0xd5d0('0xe')]('Ticket\x20created!');logger['info'](_0xd5d0('0x4a'),_0x18b15d['id']);logger[_0xd5d0('0xe')]('[OUTBOUND]',_0xd5d0('0x58'));emit(util[_0xd5d0('0x11')]('user:%s',_0x182a64['name']),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x1263be[_0xd5d0('0x1d')],_0x18b15d['id'])});}})[_0xd5d0('0x59')](function(_0x3e4563){logger[_0xd5d0('0x4e')](_0xd5d0('0x53'),JSON[_0xd5d0('0x4f')](_0x3e4563));});};exports[_0xd5d0('0x5a')]=function(_0x34ae94,_0x26d644,_0xb3cb82,_0x59df7f,_0x1e91a6,_0x524e28){var _0x10e5b1,_0x162e75;_0x524e28['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x1d')]);_0x524e28[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x40')]);if(_0x1e91a6&&_0x1e91a6[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',_0xd5d0('0x54'));_0x26d644['recordingURL']=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x524e28[_0xd5d0('0x40')],_0x26d644[_0xd5d0('0x44')],md5(_0x26d644['uniqueid']));}else{_0x26d644[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x524e28);return getUser(_0x524e28,'')[_0xd5d0('0x1f')](function(_0x2eec77){_0x10e5b1=_0x2eec77;logger[_0xd5d0('0xe')]('The\x20User\x20ID\x20is:',_0x10e5b1['id']);return getEndUser(_0x524e28,_0x26d644[_0xd5d0('0x13')],_0x26d644['calleridnum']);})['then'](function(_0x1481a1){_0x162e75=_0x1481a1;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x162e75['id']);return getTicket(_0x524e28,_0x10e5b1,_0x162e75,_0xb3cb82,_0x26d644);})[_0xd5d0('0x1f')](function(_0x239aca){if(_0x239aca){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger['info'](_0xd5d0('0x4a'),_0x239aca['id']);}})[_0xd5d0('0x59')](function(_0x11654c){logger[_0xd5d0('0x4e')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',JSON['stringify'](_0x11654c));});};
\ No newline at end of file