Built motion from commit e0fa946e.|2.6.5
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 7c97f7d..1a88226 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x2231=['serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','user:%s','unmanaged','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','freshdesk','redis','localhost','application/json','emit','info','merge','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','value','format','%s/api/v2/tickets','remoteUri','POST','then','validateEmail','length','Agent\x20found!','find','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','apiKey','debug','stringify','defaults','forEach','includes','string','type','nameField','customField','toLowerCase','content','toString','picklist','idField','push','variable','variableName','customVariable','Variable','queue','stripTrailingSlash'];(function(_0x36a2ff,_0x53f9d7){var _0x6b7cee=function(_0x2d9478){while(--_0x2d9478){_0x36a2ff['push'](_0x36a2ff['shift']());}};_0x6b7cee(++_0x53f9d7);}(_0x2231,0x184));var _0x1223=function(_0x50c7e5,_0x380f0f){_0x50c7e5=_0x50c7e5-0x0;var _0x108f56=_0x2231[_0x50c7e5];return _0x108f56;};'use strict';var _=require(_0x1223('0x0'));var rp=require(_0x1223('0x1'));var md5=require(_0x1223('0x2'));var util=require(_0x1223('0x3'));var Redis=require(_0x1223('0x4'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x1223('0x5'));config[_0x1223('0x6')]=_['defaults'](config[_0x1223('0x6')],{'host':_0x1223('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':'application/json','Accept':_0x1223('0x8')};function emit(_0x16b78b,_0x22c3ec,_0x271e7a){io['to'](_0x16b78b)[_0x1223('0x9')](_0x22c3ec,_0x271e7a);}function getTicket(_0x47a686,_0x47020e,_0x5a9ce6,_0x3bed38,_0x3f8024){logger[_0x1223('0xa')]('Creating\x20new\x20ticket...');var _0xce0da2=_[_0x1223('0xb')]({'responder_id':_0x47020e['id'],'requester_id':_0x5a9ce6['id'],'name':util['format'](_0x1223('0xc'),_0x3f8024[_0x1223('0xd')]),'phone':_0x3f8024[_0x1223('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x1223('0xf')](_0x3bed38[_0x1223('0x10')],_0x3f8024,'\x20'),'description':intUtil[_0x1223('0xf')](_0x3bed38['Descriptions'],_0x3f8024,_0x1223('0x11')),'tags':getTags(_0x3bed38[_0x1223('0x12')],_0x1223('0x13'))},getCustomFields(_0x3bed38[_0x1223('0x14')],_0x3f8024));_0xce0da2[_0x1223('0x15')]=_[_0x1223('0x16')](_[_0x1223('0x17')](_0xce0da2[_0x1223('0x15')],'id'),_0x1223('0x18'));return request({'uri':util[_0x1223('0x19')](_0x1223('0x1a'),_0x47a686[_0x1223('0x1b')]),'method':_0x1223('0x1c'),'body':_0xce0da2})[_0x1223('0x1d')](function(_0x2db1f3){logger['info']('Ticket\x20created!');return _0x2db1f3;});}function getUser(_0x4e1d7e,_0x5ee911){if(intUtil[_0x1223('0x1e')](_0x5ee911)){return request({'uri':util[_0x1223('0x19')]('%s/api/v2/agents',_0x4e1d7e['remoteUri']),'qs':{'email':_0x5ee911}})[_0x1223('0x1d')](function(_0x2cd781){if(_0x2cd781[_0x1223('0x1f')]){logger[_0x1223('0xa')](_0x1223('0x20'));return _[_0x1223('0x21')](_0x2cd781,function(_0x377bf1){return _0x377bf1['contact']['email']===_0x5ee911;});}else{logger[_0x1223('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x1223('0x19')](_0x1223('0x22'),_0x4e1d7e['remoteUri'])})['then'](function(_0x1a1e32){logger[_0x1223('0xa')](_0x1223('0x23'));return _0x1a1e32;});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x1223('0x19')](_0x1223('0x22'),_0x4e1d7e[_0x1223('0x1b')])})[_0x1223('0x1d')](function(_0x4752c9){logger[_0x1223('0xa')]('Admin\x20account\x20selected.');return _0x4752c9;});}}function getEndUser(_0x3256ab,_0x48f6b3,_0x31368f){logger['info'](_0x1223('0x24'),_0x31368f);return request({'uri':util[_0x1223('0x19')](_0x1223('0x25'),_0x3256ab['remoteUri']),'qs':{'phone':_0x31368f}})[_0x1223('0x1d')](function(_0x530b8b){if(_0x530b8b[_0x1223('0x1f')]){logger[_0x1223('0xa')](_0x1223('0x26'));return _[_0x1223('0x21')](_0x530b8b,{'phone':_0x31368f});}else{logger[_0x1223('0xa')](_0x1223('0x27'));return request({'uri':util['format'](_0x1223('0x25'),_0x3256ab[_0x1223('0x1b')]),'method':'POST','body':{'name':_0x48f6b3,'phone':_0x31368f}})['then'](function(_0x2ef08b){logger[_0x1223('0xa')]('Enduser\x20created.');return _0x2ef08b;});}});}function getAuth(_0x38ca34){return util[_0x1223('0x19')]('Basic\x20%s',new Buffer(_0x38ca34[_0x1223('0x28')]+':X')['toString']('base64'));}function request(_0x37d7d1){logger[_0x1223('0x29')]('[HTTP]',JSON[_0x1223('0x2a')](_0x37d7d1));return rp(_[_0x1223('0x2b')](_0x37d7d1,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x23d87d,_0x1872c2){var _0x364b47=[];if(_0x23d87d&&_0x23d87d[_0x1223('0x1f')]>0x0){_0x364b47=_['map'](_0x23d87d,_0x1872c2);}return _0x364b47;}function getCustomFields(_0x425af6,_0x13217d){var _0x75bb8f=[];var _0x44a5cf={'custom_fields':[]};if(_0x425af6[_0x1223('0x1f')]>0x0){_[_0x1223('0x2c')](_0x425af6,function(_0x2a355d){if(_[_0x1223('0x2d')]([_0x1223('0x2e'),'picklist'],_0x2a355d[_0x1223('0x2f')])&&_0x2a355d[_0x1223('0x30')]&&!_0x2a355d[_0x1223('0x31')]){_0x44a5cf[_0x2a355d[_0x1223('0x30')][_0x1223('0x32')]()]=_0x2a355d[_0x1223('0x33')][_0x1223('0x34')]();}else if(_[_0x1223('0x2d')]([_0x1223('0x2e'),_0x1223('0x35')],_0x2a355d[_0x1223('0x2f')])&&_0x2a355d[_0x1223('0x36')]&&_0x2a355d[_0x1223('0x31')]){_0x44a5cf[_0x1223('0x15')][_0x1223('0x37')]({'id':_0x2a355d['idField'],'value':_0x2a355d[_0x1223('0x33')][_0x1223('0x34')]()});}else if(_0x2a355d[_0x1223('0x2f')]===_0x1223('0x38')&&_0x2a355d[_0x1223('0x39')]&&_0x2a355d[_0x1223('0x36')]&&_0x2a355d[_0x1223('0x31')]){_0x13217d[_0x2a355d[_0x1223('0x39')]]&&_0x44a5cf[_0x1223('0x15')][_0x1223('0x37')]({'id':_0x2a355d[_0x1223('0x36')],'value':_0x13217d[_0x2a355d['variableName']][_0x1223('0x34')]()});}else if(_0x2a355d[_0x1223('0x2f')]===_0x1223('0x3a')&&_0x2a355d[_0x1223('0x3b')]&&_0x2a355d[_0x1223('0x3b')]['name']&&_0x2a355d[_0x1223('0x36')]&&_0x2a355d['customField']){_0x13217d[_0x2a355d[_0x1223('0x3b')][_0x1223('0x13')]['toLowerCase']()]&&_0x44a5cf['custom_fields'][_0x1223('0x37')]({'id':_0x2a355d[_0x1223('0x36')],'value':_0x13217d[_0x2a355d[_0x1223('0x3b')][_0x1223('0x13')]['toLowerCase']()][_0x1223('0x34')]()});}});}return _0x44a5cf;}exports[_0x1223('0x3c')]=function(_0x5eb82e,_0xb74df8,_0x752e78,_0x163167,_0x3fbf9c,_0x296595){var _0xa48f59,_0x261d27;_0x296595[_0x1223('0x1b')]=intUtil[_0x1223('0x3d')](_0x296595[_0x1223('0x1b')]);_0x296595[_0x1223('0x3e')]=intUtil[_0x1223('0x3d')](_0x296595['serverUrl']);if(_0x3fbf9c&&_0x3fbf9c[_0x1223('0x3f')]){logger['info'](_0x1223('0x40'),'Recording\x20is\x20enabled!');_0xb74df8[_0x1223('0x41')]=util[_0x1223('0x19')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x296595[_0x1223('0x3e')],_0xb74df8[_0x1223('0x42')],md5(_0xb74df8['uniqueid']));}else{_0xb74df8[_0x1223('0x41')]='';}headers[_0x1223('0x43')]=getAuth(_0x296595);return getUser(_0x296595,_0x163167[_0x1223('0x44')])[_0x1223('0x1d')](function(_0x49c0d3){_0xa48f59=_0x49c0d3;logger[_0x1223('0xa')](_0x1223('0x45'),_0xa48f59['id']);return getEndUser(_0x296595,_0xb74df8[_0x1223('0xd')],_0xb74df8[_0x1223('0xe')]);})[_0x1223('0x1d')](function(_0x40c55f){_0x261d27=_0x40c55f;logger['info'](_0x1223('0x46'),_0x261d27['id']);return getTicket(_0x296595,_0xa48f59,_0x261d27,_0x752e78,_0xb74df8);})[_0x1223('0x1d')](function(_0x5b1f9a){if(_0x5b1f9a&&_0x5b1f9a['id']){logger[_0x1223('0xa')](_0x1223('0x47'));logger[_0x1223('0xa')]('The\x20Ticket\x20ID\x20is:',_0x5b1f9a['id']);logger[_0x1223('0xa')](_0x1223('0x40'),_0x1223('0x48'));emit(util['format']('user:%s',_0x163167[_0x1223('0x13')]),_0x1223('0x49'),{'uri':util['format'](_0x1223('0x4a'),_0x296595[_0x1223('0x1b')],_0x5b1f9a['id'])});}})[_0x1223('0x4b')](function(_0x2b8838){logger[_0x1223('0x4c')](_0x1223('0x40'),JSON[_0x1223('0x2a')](_0x2b8838));});};exports[_0x1223('0x4d')]=function(_0x570935,_0x5c3de7,_0x1ada0e,_0x4a21f6,_0x2aa575,_0xb1e1a1,_0x338f7d){var _0x30473d,_0x32b846;_0xb1e1a1['remoteUri']=intUtil[_0x1223('0x3d')](_0xb1e1a1['remoteUri']);_0xb1e1a1[_0x1223('0x3e')]=intUtil[_0x1223('0x3d')](_0xb1e1a1[_0x1223('0x3e')]);if(_0x338f7d&&_0x338f7d[_0x1223('0x4e')]&&_0x338f7d[_0x1223('0x4e')]!==_0x1223('0x4f')){logger[_0x1223('0xa')](_0x1223('0x50'),_0x1223('0x51'));_0x5c3de7['recordingURL']=util['format'](_0x1223('0x52'),_0xb1e1a1[_0x1223('0x3e')],_0x5c3de7[_0x1223('0x42')],md5(_0x5c3de7[_0x1223('0x42')]));}headers[_0x1223('0x43')]=getAuth(_0xb1e1a1);return getUser(_0xb1e1a1,_0x4a21f6[_0x1223('0x44')])['then'](function(_0x36dd1e){_0x30473d=_0x36dd1e;logger[_0x1223('0xa')](_0x1223('0x45'),_0x30473d['id']);return getEndUser(_0xb1e1a1,_0x5c3de7[_0x1223('0x53')],_0x5c3de7[_0x1223('0x54')]);})[_0x1223('0x1d')](function(_0x3901a1){_0x32b846=_0x3901a1;logger[_0x1223('0xa')](_0x1223('0x46'),_0x32b846['id']);return getTicket(_0xb1e1a1,_0x30473d,_0x32b846,_0x1ada0e,_0x5c3de7);})['then'](function(_0x2c6da4){if(_0x2c6da4&&_0x2c6da4['id']){logger['info'](_0x1223('0x47'));logger[_0x1223('0xa')](_0x1223('0x55'),_0x2c6da4['id']);logger['info'](_0x1223('0x50'),_0x1223('0x48'));emit(util[_0x1223('0x19')](_0x1223('0x56'),_0x4a21f6['name']),_0x1223('0x49'),{'uri':util[_0x1223('0x19')](_0x1223('0x4a'),_0xb1e1a1[_0x1223('0x1b')],_0x2c6da4['id'])});}})[_0x1223('0x4b')](function(_0x24f57f){logger[_0x1223('0x4c')](_0x1223('0x50'),JSON[_0x1223('0x2a')](_0x24f57f));});};exports[_0x1223('0x57')]=function(_0x54f6b3,_0x1b5ad1,_0x5b6e49,_0x2ae237,_0x2ce301,_0x16d55f){var _0x4d10af,_0x2e43ac;_0x16d55f[_0x1223('0x1b')]=intUtil[_0x1223('0x3d')](_0x16d55f[_0x1223('0x1b')]);_0x16d55f[_0x1223('0x3e')]=intUtil['stripTrailingSlash'](_0x16d55f['serverUrl']);if(_0x2ce301&&_0x2ce301[_0x1223('0x3f')]){logger[_0x1223('0xa')]('['+_0x1b5ad1[_0x1223('0x58')][_0x1223('0x59')]()+']',_0x1223('0x51'));_0x1b5ad1['recordingURL']=util[_0x1223('0x19')](_0x1223('0x52'),_0x16d55f[_0x1223('0x3e')],_0x1b5ad1[_0x1223('0x42')],md5(_0x1b5ad1['uniqueid']));}else{_0x1b5ad1[_0x1223('0x41')]='';}headers[_0x1223('0x43')]=getAuth(_0x16d55f);return getUser(_0x16d55f,'')[_0x1223('0x1d')](function(_0x540eff){_0x4d10af=_0x540eff;logger['info'](_0x1223('0x45'),_0x4d10af['id']);return getEndUser(_0x16d55f,_0x1b5ad1[_0x1223('0xd')],_0x1b5ad1[_0x1223('0xe')]);})[_0x1223('0x1d')](function(_0x47b306){_0x2e43ac=_0x47b306;logger['info'](_0x1223('0x46'),_0x2e43ac['id']);return getTicket(_0x16d55f,_0x4d10af,_0x2e43ac,_0x5b6e49,_0x1b5ad1);})[_0x1223('0x1d')](function(_0x378469){if(_0x378469){logger[_0x1223('0xa')](_0x1223('0x47'));logger['info'](_0x1223('0x55'),_0x378469['id']);}})[_0x1223('0x4b')](function(_0x229ec1){logger[_0x1223('0x4c')]('['+_0x1b5ad1['lastevent'][_0x1223('0x59')]()+']',JSON[_0x1223('0x2a')](_0x229ec1));});};
\ No newline at end of file
+var _0x5d0d=['mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','%s/api/v2/agents','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','GET','map','string','type','nameField','customField','toLowerCase','content','picklist','idField','variableName','push','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','unmanaged','lastevent','toUpperCase','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','localhost','socket.io-emitter','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','<br>','name','Fields','custom_fields'];(function(_0x307e50,_0x35f0c2){var _0x352074=function(_0x36db65){while(--_0x36db65){_0x307e50['push'](_0x307e50['shift']());}};_0x352074(++_0x35f0c2);}(_0x5d0d,0x1b7));var _0xd5d0=function(_0x1b4b23,_0x5dd6d6){_0x1b4b23=_0x1b4b23-0x0;var _0x2a325b=_0x5d0d[_0x1b4b23];return _0x2a325b;};'use strict';var _=require(_0xd5d0('0x0'));var rp=require('request-promise');var md5=require(_0xd5d0('0x1'));var util=require(_0xd5d0('0x2'));var Redis=require(_0xd5d0('0x3'));var intUtil=require(_0xd5d0('0x4'));var config=require(_0xd5d0('0x5'));var logger=require(_0xd5d0('0x6'))(_0xd5d0('0x7'));config['redis']=_[_0xd5d0('0x8')](config['redis'],{'host':_0xd5d0('0x9'),'port':0x18eb});var io=require(_0xd5d0('0xa'))(new Redis(config[_0xd5d0('0xb')]));var headers={'Content-Type':_0xd5d0('0xc'),'Accept':'application/json'};function emit(_0x5223e2,_0x23e1d8,_0x24dcf1){io['to'](_0x5223e2)[_0xd5d0('0xd')](_0x23e1d8,_0x24dcf1);}function getTicket(_0x29ebc4,_0x2295f3,_0x3fffe9,_0x2dcfad,_0x3e2cd6){logger[_0xd5d0('0xe')](_0xd5d0('0xf'));var _0x13e580=_[_0xd5d0('0x10')]({'responder_id':_0x2295f3['id'],'requester_id':_0x3fffe9['id'],'name':util[_0xd5d0('0x11')](_0xd5d0('0x12'),_0x3e2cd6[_0xd5d0('0x13')]),'phone':_0x3e2cd6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd5d0('0x14')](_0x2dcfad[_0xd5d0('0x15')],_0x3e2cd6,'\x20'),'description':intUtil[_0xd5d0('0x14')](_0x2dcfad['Descriptions'],_0x3e2cd6,_0xd5d0('0x16')),'tags':getTags(_0x2dcfad['Tags'],_0xd5d0('0x17'))},getCustomFields(_0x2dcfad[_0xd5d0('0x18')],_0x3e2cd6));_0x13e580[_0xd5d0('0x19')]=_[_0xd5d0('0x1a')](_[_0xd5d0('0x1b')](_0x13e580[_0xd5d0('0x19')],'id'),'value');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x1c'),_0x29ebc4[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':_0x13e580})[_0xd5d0('0x1f')](function(_0x4d0cff){logger['info']('Ticket\x20created!');return _0x4d0cff;});}function getUser(_0x22e014,_0x329b39){if(intUtil['validateEmail'](_0x329b39)){return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x20'),_0x22e014[_0xd5d0('0x1d')]),'qs':{'email':_0x329b39}})[_0xd5d0('0x1f')](function(_0x3b4e6e){if(_0x3b4e6e['length']){logger[_0xd5d0('0xe')]('Agent\x20found!');return _[_0xd5d0('0x21')](_0x3b4e6e,function(_0x5695d8){return _0x5695d8[_0xd5d0('0x22')][_0xd5d0('0x23')]===_0x329b39;});}else{logger[_0xd5d0('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x2e6003){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x2e6003;});}});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x26'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x10e716){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x10e716;});}}function getEndUser(_0x372abe,_0x5b0c4e,_0x51b52a){logger[_0xd5d0('0xe')]('Searching\x20enduser\x20with\x20phone',_0x51b52a);return request({'uri':util['format'](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'qs':{'phone':_0x51b52a}})['then'](function(_0xfbf71c){if(_0xfbf71c[_0xd5d0('0x28')]){logger[_0xd5d0('0xe')](_0xd5d0('0x29'));return _[_0xd5d0('0x21')](_0xfbf71c,{'phone':_0x51b52a});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x2a'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':{'name':_0x5b0c4e,'phone':_0x51b52a}})[_0xd5d0('0x1f')](function(_0x328b4e){logger[_0xd5d0('0xe')](_0xd5d0('0x2b'));return _0x328b4e;});}});}function getAuth(_0x461f0a){return util[_0xd5d0('0x11')](_0xd5d0('0x2c'),new Buffer(_0x461f0a[_0xd5d0('0x2d')]+':X')[_0xd5d0('0x2e')](_0xd5d0('0x2f')));}function request(_0x71dca7){logger[_0xd5d0('0x30')]('[HTTP]',JSON['stringify'](_0x71dca7));return rp(_[_0xd5d0('0x8')](_0x71dca7,{'method':_0xd5d0('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x2b11de,_0x5cc533){var _0x1baa56=[];if(_0x2b11de&&_0x2b11de['length']>0x0){_0x1baa56=_[_0xd5d0('0x32')](_0x2b11de,_0x5cc533);}return _0x1baa56;}function getCustomFields(_0x268d91,_0xb2eefd){var _0x461e0a=[];var _0x131b7a={'custom_fields':[]};if(_0x268d91['length']>0x0){_['forEach'](_0x268d91,function(_0x178886){if(_['includes']([_0xd5d0('0x33'),'picklist'],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x35')]&&!_0x178886[_0xd5d0('0x36')]){_0x131b7a[_0x178886[_0xd5d0('0x35')][_0xd5d0('0x37')]()]=_0x178886[_0xd5d0('0x38')][_0xd5d0('0x2e')]();}else if(_['includes']([_0xd5d0('0x33'),_0xd5d0('0x39')],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0x131b7a['custom_fields']['push']({'id':_0x178886[_0xd5d0('0x3a')],'value':_0x178886[_0xd5d0('0x38')]['toString']()});}else if(_0x178886['type']==='variable'&&_0x178886[_0xd5d0('0x3b')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886[_0xd5d0('0x3a')],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]['toString']()});}else if(_0x178886[_0xd5d0('0x34')]==='customVariable'&&_0x178886[_0xd5d0('0x3d')]&&_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]['toLowerCase']()]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886['idField'],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3d')]['name'][_0xd5d0('0x37')]()][_0xd5d0('0x2e')]()});}});}return _0x131b7a;}exports[_0xd5d0('0x3e')]=function(_0x111380,_0x23d78c,_0x2b2708,_0x4e795c,_0x5554f0,_0x3fc7d3){var _0x18c20e,_0x479e45;_0x3fc7d3['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['remoteUri']);_0x3fc7d3[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['serverUrl']);if(_0x5554f0&&_0x5554f0[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')](_0xd5d0('0x42'),'Recording\x20is\x20enabled!');_0x23d78c[_0xd5d0('0x43')]=util[_0xd5d0('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3fc7d3['serverUrl'],_0x23d78c[_0xd5d0('0x44')],md5(_0x23d78c[_0xd5d0('0x44')]));}else{_0x23d78c[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x3fc7d3);return getUser(_0x3fc7d3,_0x4e795c[_0xd5d0('0x23')])[_0xd5d0('0x1f')](function(_0x1682c4){_0x18c20e=_0x1682c4;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x18c20e['id']);return getEndUser(_0x3fc7d3,_0x23d78c[_0xd5d0('0x13')],_0x23d78c[_0xd5d0('0x47')]);})[_0xd5d0('0x1f')](function(_0x1eb7e9){_0x479e45=_0x1eb7e9;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x479e45['id']);return getTicket(_0x3fc7d3,_0x18c20e,_0x479e45,_0x2b2708,_0x23d78c);})['then'](function(_0x5d2166){if(_0x5d2166&&_0x5d2166['id']){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger[_0xd5d0('0xe')](_0xd5d0('0x4a'),_0x5d2166['id']);logger['info'](_0xd5d0('0x42'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd5d0('0x11')](_0xd5d0('0x4b'),_0x4e795c[_0xd5d0('0x17')]),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x3fc7d3['remoteUri'],_0x5d2166['id'])});}})['catch'](function(_0x2fbf6f){logger[_0xd5d0('0x4e')]('[QUEUE]',JSON[_0xd5d0('0x4f')](_0x2fbf6f));});};exports[_0xd5d0('0x50')]=function(_0x3234a7,_0x2a6082,_0x123ffb,_0x182a64,_0xabcdc3,_0x1263be,_0x400080){var _0x5f3ec8,_0x3af14c;_0x1263be[_0xd5d0('0x1d')]=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x1d')]);_0x1263be['serverUrl']=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x40')]);if(_0x400080&&_0x400080[_0xd5d0('0x51')]&&_0x400080['recordingFormat']!==_0xd5d0('0x52')){logger[_0xd5d0('0xe')](_0xd5d0('0x53'),_0xd5d0('0x54'));_0x2a6082[_0xd5d0('0x43')]=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x1263be[_0xd5d0('0x40')],_0x2a6082[_0xd5d0('0x44')],md5(_0x2a6082[_0xd5d0('0x44')]));}headers[_0xd5d0('0x45')]=getAuth(_0x1263be);return getUser(_0x1263be,_0x182a64[_0xd5d0('0x23')])['then'](function(_0x5d8926){_0x5f3ec8=_0x5d8926;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x5f3ec8['id']);return getEndUser(_0x1263be,_0x2a6082[_0xd5d0('0x56')],_0x2a6082[_0xd5d0('0x57')]);})[_0xd5d0('0x1f')](function(_0x50921e){_0x3af14c=_0x50921e;logger['info'](_0xd5d0('0x48'),_0x3af14c['id']);return getTicket(_0x1263be,_0x5f3ec8,_0x3af14c,_0x123ffb,_0x2a6082);})[_0xd5d0('0x1f')](function(_0x18b15d){if(_0x18b15d&&_0x18b15d['id']){logger[_0xd5d0('0xe')]('Ticket\x20created!');logger['info'](_0xd5d0('0x4a'),_0x18b15d['id']);logger[_0xd5d0('0xe')]('[OUTBOUND]',_0xd5d0('0x58'));emit(util[_0xd5d0('0x11')]('user:%s',_0x182a64['name']),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x1263be[_0xd5d0('0x1d')],_0x18b15d['id'])});}})[_0xd5d0('0x59')](function(_0x3e4563){logger[_0xd5d0('0x4e')](_0xd5d0('0x53'),JSON[_0xd5d0('0x4f')](_0x3e4563));});};exports[_0xd5d0('0x5a')]=function(_0x34ae94,_0x26d644,_0xb3cb82,_0x59df7f,_0x1e91a6,_0x524e28){var _0x10e5b1,_0x162e75;_0x524e28['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x1d')]);_0x524e28[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x40')]);if(_0x1e91a6&&_0x1e91a6[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',_0xd5d0('0x54'));_0x26d644['recordingURL']=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x524e28[_0xd5d0('0x40')],_0x26d644[_0xd5d0('0x44')],md5(_0x26d644['uniqueid']));}else{_0x26d644[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x524e28);return getUser(_0x524e28,'')[_0xd5d0('0x1f')](function(_0x2eec77){_0x10e5b1=_0x2eec77;logger[_0xd5d0('0xe')]('The\x20User\x20ID\x20is:',_0x10e5b1['id']);return getEndUser(_0x524e28,_0x26d644[_0xd5d0('0x13')],_0x26d644['calleridnum']);})['then'](function(_0x1481a1){_0x162e75=_0x1481a1;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x162e75['id']);return getTicket(_0x524e28,_0x10e5b1,_0x162e75,_0xb3cb82,_0x26d644);})[_0xd5d0('0x1f')](function(_0x239aca){if(_0x239aca){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger['info'](_0xd5d0('0x4a'),_0x239aca['id']);}})[_0xd5d0('0x59')](function(_0x11654c){logger[_0xd5d0('0x4e')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',JSON['stringify'](_0x11654c));});};
\ No newline at end of file