Built motion from commit e0fa946e.|2.6.5
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index a2b0eeb..1a88226 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5e78=['recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridnum','The\x20Ticket\x20ID\x20is:','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','GET','forEach','type','string','nameField','customField','toLowerCase','content','idField','variable','variableName','push','Variable','name','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!'];(function(_0x180858,_0x109cad){var _0x4b7584=function(_0x29474e){while(--_0x29474e){_0x180858['push'](_0x180858['shift']());}};_0x4b7584(++_0x109cad);}(_0x5e78,0xca));var _0x85e7=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x5e78[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x85e7('0x0'));var rp=require(_0x85e7('0x1'));var md5=require(_0x85e7('0x2'));var util=require(_0x85e7('0x3'));var Redis=require(_0x85e7('0x4'));var intUtil=require(_0x85e7('0x5'));var config=require(_0x85e7('0x6'));var logger=require(_0x85e7('0x7'))(_0x85e7('0x8'));config[_0x85e7('0x9')]=_[_0x85e7('0xa')](config[_0x85e7('0x9')],{'host':_0x85e7('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0x85e7('0xc'),'Accept':_0x85e7('0xc')};function emit(_0x24623d,_0x5214d4,_0x4ea347){io['to'](_0x24623d)[_0x85e7('0xd')](_0x5214d4,_0x4ea347);}function getTicket(_0x2e8cc0,_0x2b6b4d,_0x4349ad,_0x5af0ed,_0x5ddc8f){logger[_0x85e7('0xe')](_0x85e7('0xf'));var _0x55d127=_[_0x85e7('0x10')]({'responder_id':_0x2b6b4d['id'],'requester_id':_0x4349ad['id'],'name':util[_0x85e7('0x11')](_0x85e7('0x12'),_0x5ddc8f['calleridname']),'phone':_0x5ddc8f[_0x85e7('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x15')],_0x5ddc8f,'\x20'),'description':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x16')],_0x5ddc8f,'<br>'),'tags':getTags(_0x5af0ed['Tags'],'name')},getCustomFields(_0x5af0ed[_0x85e7('0x17')],_0x5ddc8f));_0x55d127[_0x85e7('0x18')]=_[_0x85e7('0x19')](_[_0x85e7('0x1a')](_0x55d127[_0x85e7('0x18')],'id'),_0x85e7('0x1b'));return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x1c'),_0x2e8cc0[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':_0x55d127})[_0x85e7('0x1f')](function(_0x3b4e76){logger[_0x85e7('0xe')](_0x85e7('0x20'));return _0x3b4e76;});}function getUser(_0x409f63,_0x236085){if(intUtil[_0x85e7('0x21')](_0x236085)){return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x22'),_0x409f63[_0x85e7('0x1d')]),'qs':{'email':_0x236085}})[_0x85e7('0x1f')](function(_0x3fa28a){if(_0x3fa28a[_0x85e7('0x23')]){logger[_0x85e7('0xe')]('Agent\x20found!');return _[_0x85e7('0x24')](_0x3fa28a,function(_0xb501c2){return _0xb501c2['contact']['email']===_0x236085;});}else{logger[_0x85e7('0xe')](_0x85e7('0x25'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})['then'](function(_0x3888f8){logger[_0x85e7('0xe')]('Admin\x20account\x20selected.');return _0x3888f8;});}});}else{logger[_0x85e7('0xe')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})[_0x85e7('0x1f')](function(_0x3284a8){logger[_0x85e7('0xe')](_0x85e7('0x26'));return _0x3284a8;});}}function getEndUser(_0x82c8a,_0x2072d0,_0x11fb1c){logger[_0x85e7('0xe')](_0x85e7('0x27'),_0x11fb1c);return request({'uri':util['format']('%s/api/v2/contacts',_0x82c8a['remoteUri']),'qs':{'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x42f391){if(_0x42f391[_0x85e7('0x23')]){logger['info'](_0x85e7('0x28'));return _[_0x85e7('0x24')](_0x42f391,{'phone':_0x11fb1c});}else{logger[_0x85e7('0xe')](_0x85e7('0x29'));return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/contacts',_0x82c8a[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':{'name':_0x2072d0,'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x33c770){logger['info'](_0x85e7('0x2a'));return _0x33c770;});}});}function getAuth(_0x2b7568){return util[_0x85e7('0x11')](_0x85e7('0x2b'),new Buffer(_0x2b7568[_0x85e7('0x2c')]+':X')[_0x85e7('0x2d')](_0x85e7('0x2e')));}function request(_0x50849d){logger[_0x85e7('0x2f')](_0x85e7('0x30'),JSON['stringify'](_0x50849d));return rp(_[_0x85e7('0xa')](_0x50849d,{'method':_0x85e7('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x29c1c7,_0x3cbc0d){var _0x22c719=[];if(_0x29c1c7&&_0x29c1c7[_0x85e7('0x23')]>0x0){_0x22c719=_['map'](_0x29c1c7,_0x3cbc0d);}return _0x22c719;}function getCustomFields(_0x36369a,_0x30417b){var _0x110622=[];var _0x49a82e={'custom_fields':[]};if(_0x36369a['length']>0x0){_[_0x85e7('0x32')](_0x36369a,function(_0x4bee26){if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x34')&&_0x4bee26[_0x85e7('0x35')]&&!_0x4bee26[_0x85e7('0x36')]){_0x49a82e[_0x4bee26[_0x85e7('0x35')][_0x85e7('0x37')]()]=_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]();}else if(_0x4bee26[_0x85e7('0x33')]==='string'&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x49a82e['custom_fields']['push']({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x3a')&&_0x4bee26[_0x85e7('0x3b')]&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x30417b[_0x4bee26[_0x85e7('0x3b')]]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26[_0x85e7('0x3b')]][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]==='customVariable'&&_0x4bee26[_0x85e7('0x3d')]&&_0x4bee26['Variable']['name']&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26['customField']){_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')]['toLowerCase']()]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')][_0x85e7('0x37')]()][_0x85e7('0x2d')]()});}});}return _0x49a82e;}exports[_0x85e7('0x3f')]=function(_0x354ac0,_0x1aeaa4,_0x17c1be,_0x18c48d,_0x505221,_0x450ec7){var _0x5e89ee,_0x454d8b;_0x450ec7[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x1d')]);_0x450ec7['serverUrl']=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x40')]);if(_0x505221&&_0x505221[_0x85e7('0x41')]){logger['info'](_0x85e7('0x42'),_0x85e7('0x43'));_0x1aeaa4[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x450ec7[_0x85e7('0x40')],_0x1aeaa4[_0x85e7('0x46')],md5(_0x1aeaa4[_0x85e7('0x46')]));}else{_0x1aeaa4[_0x85e7('0x44')]='';}headers[_0x85e7('0x47')]=getAuth(_0x450ec7);return getUser(_0x450ec7,_0x18c48d[_0x85e7('0x48')])[_0x85e7('0x1f')](function(_0x44a80c){_0x5e89ee=_0x44a80c;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x5e89ee['id']);return getEndUser(_0x450ec7,_0x1aeaa4[_0x85e7('0x4a')],_0x1aeaa4[_0x85e7('0x13')]);})['then'](function(_0x318d19){_0x454d8b=_0x318d19;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x454d8b['id']);return getTicket(_0x450ec7,_0x5e89ee,_0x454d8b,_0x17c1be,_0x1aeaa4);})['then'](function(_0x4f5e53){if(_0x4f5e53&&_0x4f5e53['id']){logger['info'](_0x85e7('0x20'));logger[_0x85e7('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4f5e53['id']);logger[_0x85e7('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x18c48d[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x450ec7[_0x85e7('0x1d')],_0x4f5e53['id'])});}})[_0x85e7('0x4f')](function(_0x3531d8){logger[_0x85e7('0x50')]('[QUEUE]',JSON['stringify'](_0x3531d8));});};exports[_0x85e7('0x51')]=function(_0x2d9f2f,_0x478721,_0x5074f7,_0x33a14a,_0x26198e,_0x324745,_0x1919cb){var _0x55bae2,_0x12b48b;_0x324745[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x324745['remoteUri']);_0x324745[_0x85e7('0x40')]=intUtil[_0x85e7('0x52')](_0x324745['serverUrl']);if(_0x1919cb&&_0x1919cb[_0x85e7('0x53')]&&_0x1919cb[_0x85e7('0x53')]!==_0x85e7('0x54')){logger[_0x85e7('0xe')](_0x85e7('0x55'),_0x85e7('0x43'));_0x478721[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x324745['serverUrl'],_0x478721[_0x85e7('0x46')],md5(_0x478721['uniqueid']));}headers['Authorization']=getAuth(_0x324745);return getUser(_0x324745,_0x33a14a['email'])[_0x85e7('0x1f')](function(_0x36c67a){_0x55bae2=_0x36c67a;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x55bae2['id']);return getEndUser(_0x324745,_0x478721['destcalleridname'],_0x478721[_0x85e7('0x56')]);})[_0x85e7('0x1f')](function(_0x2bd14d){_0x12b48b=_0x2bd14d;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x12b48b['id']);return getTicket(_0x324745,_0x55bae2,_0x12b48b,_0x5074f7,_0x478721);})[_0x85e7('0x1f')](function(_0x530655){if(_0x530655&&_0x530655['id']){logger[_0x85e7('0xe')]('Ticket\x20created!');logger['info'](_0x85e7('0x57'),_0x530655['id']);logger[_0x85e7('0xe')](_0x85e7('0x55'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x33a14a[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x324745['remoteUri'],_0x530655['id'])});}})[_0x85e7('0x4f')](function(_0x42fc88){logger[_0x85e7('0x50')](_0x85e7('0x55'),JSON['stringify'](_0x42fc88));});};exports['unmanaged']=function(_0x2f955,_0x5ea973,_0x19bacb,_0x1a599c,_0x3283ac,_0x261a2b){var _0x31ded6,_0x1dba01;_0x261a2b[_0x85e7('0x1d')]=intUtil[_0x85e7('0x52')](_0x261a2b[_0x85e7('0x1d')]);_0x261a2b[_0x85e7('0x40')]=intUtil['stripTrailingSlash'](_0x261a2b[_0x85e7('0x40')]);if(_0x3283ac&&_0x3283ac[_0x85e7('0x41')]){logger['info']('['+_0x5ea973[_0x85e7('0x58')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x5ea973[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x261a2b[_0x85e7('0x40')],_0x5ea973[_0x85e7('0x46')],md5(_0x5ea973['uniqueid']));}else{_0x5ea973[_0x85e7('0x44')]='';}headers['Authorization']=getAuth(_0x261a2b);return getUser(_0x261a2b,'')[_0x85e7('0x1f')](function(_0x3c7f79){_0x31ded6=_0x3c7f79;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x31ded6['id']);return getEndUser(_0x261a2b,_0x5ea973[_0x85e7('0x4a')],_0x5ea973[_0x85e7('0x13')]);})[_0x85e7('0x1f')](function(_0x2cb007){_0x1dba01=_0x2cb007;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x1dba01['id']);return getTicket(_0x261a2b,_0x31ded6,_0x1dba01,_0x19bacb,_0x5ea973);})['then'](function(_0x248540){if(_0x248540){logger[_0x85e7('0xe')](_0x85e7('0x20'));logger['info'](_0x85e7('0x57'),_0x248540['id']);}})[_0x85e7('0x4f')](function(_0x3f0744){logger[_0x85e7('0x50')]('['+_0x5ea973[_0x85e7('0x58')][_0x85e7('0x59')]()+']',JSON['stringify'](_0x3f0744));});};
\ No newline at end of file
+var _0x5d0d=['mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','%s/api/v2/agents','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','GET','map','string','type','nameField','customField','toLowerCase','content','picklist','idField','variableName','push','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','unmanaged','lastevent','toUpperCase','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','localhost','socket.io-emitter','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','<br>','name','Fields','custom_fields'];(function(_0x307e50,_0x35f0c2){var _0x352074=function(_0x36db65){while(--_0x36db65){_0x307e50['push'](_0x307e50['shift']());}};_0x352074(++_0x35f0c2);}(_0x5d0d,0x1b7));var _0xd5d0=function(_0x1b4b23,_0x5dd6d6){_0x1b4b23=_0x1b4b23-0x0;var _0x2a325b=_0x5d0d[_0x1b4b23];return _0x2a325b;};'use strict';var _=require(_0xd5d0('0x0'));var rp=require('request-promise');var md5=require(_0xd5d0('0x1'));var util=require(_0xd5d0('0x2'));var Redis=require(_0xd5d0('0x3'));var intUtil=require(_0xd5d0('0x4'));var config=require(_0xd5d0('0x5'));var logger=require(_0xd5d0('0x6'))(_0xd5d0('0x7'));config['redis']=_[_0xd5d0('0x8')](config['redis'],{'host':_0xd5d0('0x9'),'port':0x18eb});var io=require(_0xd5d0('0xa'))(new Redis(config[_0xd5d0('0xb')]));var headers={'Content-Type':_0xd5d0('0xc'),'Accept':'application/json'};function emit(_0x5223e2,_0x23e1d8,_0x24dcf1){io['to'](_0x5223e2)[_0xd5d0('0xd')](_0x23e1d8,_0x24dcf1);}function getTicket(_0x29ebc4,_0x2295f3,_0x3fffe9,_0x2dcfad,_0x3e2cd6){logger[_0xd5d0('0xe')](_0xd5d0('0xf'));var _0x13e580=_[_0xd5d0('0x10')]({'responder_id':_0x2295f3['id'],'requester_id':_0x3fffe9['id'],'name':util[_0xd5d0('0x11')](_0xd5d0('0x12'),_0x3e2cd6[_0xd5d0('0x13')]),'phone':_0x3e2cd6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd5d0('0x14')](_0x2dcfad[_0xd5d0('0x15')],_0x3e2cd6,'\x20'),'description':intUtil[_0xd5d0('0x14')](_0x2dcfad['Descriptions'],_0x3e2cd6,_0xd5d0('0x16')),'tags':getTags(_0x2dcfad['Tags'],_0xd5d0('0x17'))},getCustomFields(_0x2dcfad[_0xd5d0('0x18')],_0x3e2cd6));_0x13e580[_0xd5d0('0x19')]=_[_0xd5d0('0x1a')](_[_0xd5d0('0x1b')](_0x13e580[_0xd5d0('0x19')],'id'),'value');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x1c'),_0x29ebc4[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':_0x13e580})[_0xd5d0('0x1f')](function(_0x4d0cff){logger['info']('Ticket\x20created!');return _0x4d0cff;});}function getUser(_0x22e014,_0x329b39){if(intUtil['validateEmail'](_0x329b39)){return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x20'),_0x22e014[_0xd5d0('0x1d')]),'qs':{'email':_0x329b39}})[_0xd5d0('0x1f')](function(_0x3b4e6e){if(_0x3b4e6e['length']){logger[_0xd5d0('0xe')]('Agent\x20found!');return _[_0xd5d0('0x21')](_0x3b4e6e,function(_0x5695d8){return _0x5695d8[_0xd5d0('0x22')][_0xd5d0('0x23')]===_0x329b39;});}else{logger[_0xd5d0('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x2e6003){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x2e6003;});}});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x26'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x10e716){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x10e716;});}}function getEndUser(_0x372abe,_0x5b0c4e,_0x51b52a){logger[_0xd5d0('0xe')]('Searching\x20enduser\x20with\x20phone',_0x51b52a);return request({'uri':util['format'](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'qs':{'phone':_0x51b52a}})['then'](function(_0xfbf71c){if(_0xfbf71c[_0xd5d0('0x28')]){logger[_0xd5d0('0xe')](_0xd5d0('0x29'));return _[_0xd5d0('0x21')](_0xfbf71c,{'phone':_0x51b52a});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x2a'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':{'name':_0x5b0c4e,'phone':_0x51b52a}})[_0xd5d0('0x1f')](function(_0x328b4e){logger[_0xd5d0('0xe')](_0xd5d0('0x2b'));return _0x328b4e;});}});}function getAuth(_0x461f0a){return util[_0xd5d0('0x11')](_0xd5d0('0x2c'),new Buffer(_0x461f0a[_0xd5d0('0x2d')]+':X')[_0xd5d0('0x2e')](_0xd5d0('0x2f')));}function request(_0x71dca7){logger[_0xd5d0('0x30')]('[HTTP]',JSON['stringify'](_0x71dca7));return rp(_[_0xd5d0('0x8')](_0x71dca7,{'method':_0xd5d0('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x2b11de,_0x5cc533){var _0x1baa56=[];if(_0x2b11de&&_0x2b11de['length']>0x0){_0x1baa56=_[_0xd5d0('0x32')](_0x2b11de,_0x5cc533);}return _0x1baa56;}function getCustomFields(_0x268d91,_0xb2eefd){var _0x461e0a=[];var _0x131b7a={'custom_fields':[]};if(_0x268d91['length']>0x0){_['forEach'](_0x268d91,function(_0x178886){if(_['includes']([_0xd5d0('0x33'),'picklist'],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x35')]&&!_0x178886[_0xd5d0('0x36')]){_0x131b7a[_0x178886[_0xd5d0('0x35')][_0xd5d0('0x37')]()]=_0x178886[_0xd5d0('0x38')][_0xd5d0('0x2e')]();}else if(_['includes']([_0xd5d0('0x33'),_0xd5d0('0x39')],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0x131b7a['custom_fields']['push']({'id':_0x178886[_0xd5d0('0x3a')],'value':_0x178886[_0xd5d0('0x38')]['toString']()});}else if(_0x178886['type']==='variable'&&_0x178886[_0xd5d0('0x3b')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886[_0xd5d0('0x3a')],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]['toString']()});}else if(_0x178886[_0xd5d0('0x34')]==='customVariable'&&_0x178886[_0xd5d0('0x3d')]&&_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]['toLowerCase']()]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886['idField'],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3d')]['name'][_0xd5d0('0x37')]()][_0xd5d0('0x2e')]()});}});}return _0x131b7a;}exports[_0xd5d0('0x3e')]=function(_0x111380,_0x23d78c,_0x2b2708,_0x4e795c,_0x5554f0,_0x3fc7d3){var _0x18c20e,_0x479e45;_0x3fc7d3['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['remoteUri']);_0x3fc7d3[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['serverUrl']);if(_0x5554f0&&_0x5554f0[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')](_0xd5d0('0x42'),'Recording\x20is\x20enabled!');_0x23d78c[_0xd5d0('0x43')]=util[_0xd5d0('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3fc7d3['serverUrl'],_0x23d78c[_0xd5d0('0x44')],md5(_0x23d78c[_0xd5d0('0x44')]));}else{_0x23d78c[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x3fc7d3);return getUser(_0x3fc7d3,_0x4e795c[_0xd5d0('0x23')])[_0xd5d0('0x1f')](function(_0x1682c4){_0x18c20e=_0x1682c4;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x18c20e['id']);return getEndUser(_0x3fc7d3,_0x23d78c[_0xd5d0('0x13')],_0x23d78c[_0xd5d0('0x47')]);})[_0xd5d0('0x1f')](function(_0x1eb7e9){_0x479e45=_0x1eb7e9;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x479e45['id']);return getTicket(_0x3fc7d3,_0x18c20e,_0x479e45,_0x2b2708,_0x23d78c);})['then'](function(_0x5d2166){if(_0x5d2166&&_0x5d2166['id']){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger[_0xd5d0('0xe')](_0xd5d0('0x4a'),_0x5d2166['id']);logger['info'](_0xd5d0('0x42'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd5d0('0x11')](_0xd5d0('0x4b'),_0x4e795c[_0xd5d0('0x17')]),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x3fc7d3['remoteUri'],_0x5d2166['id'])});}})['catch'](function(_0x2fbf6f){logger[_0xd5d0('0x4e')]('[QUEUE]',JSON[_0xd5d0('0x4f')](_0x2fbf6f));});};exports[_0xd5d0('0x50')]=function(_0x3234a7,_0x2a6082,_0x123ffb,_0x182a64,_0xabcdc3,_0x1263be,_0x400080){var _0x5f3ec8,_0x3af14c;_0x1263be[_0xd5d0('0x1d')]=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x1d')]);_0x1263be['serverUrl']=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x40')]);if(_0x400080&&_0x400080[_0xd5d0('0x51')]&&_0x400080['recordingFormat']!==_0xd5d0('0x52')){logger[_0xd5d0('0xe')](_0xd5d0('0x53'),_0xd5d0('0x54'));_0x2a6082[_0xd5d0('0x43')]=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x1263be[_0xd5d0('0x40')],_0x2a6082[_0xd5d0('0x44')],md5(_0x2a6082[_0xd5d0('0x44')]));}headers[_0xd5d0('0x45')]=getAuth(_0x1263be);return getUser(_0x1263be,_0x182a64[_0xd5d0('0x23')])['then'](function(_0x5d8926){_0x5f3ec8=_0x5d8926;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x5f3ec8['id']);return getEndUser(_0x1263be,_0x2a6082[_0xd5d0('0x56')],_0x2a6082[_0xd5d0('0x57')]);})[_0xd5d0('0x1f')](function(_0x50921e){_0x3af14c=_0x50921e;logger['info'](_0xd5d0('0x48'),_0x3af14c['id']);return getTicket(_0x1263be,_0x5f3ec8,_0x3af14c,_0x123ffb,_0x2a6082);})[_0xd5d0('0x1f')](function(_0x18b15d){if(_0x18b15d&&_0x18b15d['id']){logger[_0xd5d0('0xe')]('Ticket\x20created!');logger['info'](_0xd5d0('0x4a'),_0x18b15d['id']);logger[_0xd5d0('0xe')]('[OUTBOUND]',_0xd5d0('0x58'));emit(util[_0xd5d0('0x11')]('user:%s',_0x182a64['name']),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x1263be[_0xd5d0('0x1d')],_0x18b15d['id'])});}})[_0xd5d0('0x59')](function(_0x3e4563){logger[_0xd5d0('0x4e')](_0xd5d0('0x53'),JSON[_0xd5d0('0x4f')](_0x3e4563));});};exports[_0xd5d0('0x5a')]=function(_0x34ae94,_0x26d644,_0xb3cb82,_0x59df7f,_0x1e91a6,_0x524e28){var _0x10e5b1,_0x162e75;_0x524e28['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x1d')]);_0x524e28[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x40')]);if(_0x1e91a6&&_0x1e91a6[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',_0xd5d0('0x54'));_0x26d644['recordingURL']=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x524e28[_0xd5d0('0x40')],_0x26d644[_0xd5d0('0x44')],md5(_0x26d644['uniqueid']));}else{_0x26d644[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x524e28);return getUser(_0x524e28,'')[_0xd5d0('0x1f')](function(_0x2eec77){_0x10e5b1=_0x2eec77;logger[_0xd5d0('0xe')]('The\x20User\x20ID\x20is:',_0x10e5b1['id']);return getEndUser(_0x524e28,_0x26d644[_0xd5d0('0x13')],_0x26d644['calleridnum']);})['then'](function(_0x1481a1){_0x162e75=_0x1481a1;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x162e75['id']);return getTicket(_0x524e28,_0x10e5b1,_0x162e75,_0xb3cb82,_0x26d644);})[_0xd5d0('0x1f')](function(_0x239aca){if(_0x239aca){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger['info'](_0xd5d0('0x4a'),_0x239aca['id']);}})[_0xd5d0('0x59')](function(_0x11654c){logger[_0xd5d0('0x4e')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',JSON['stringify'](_0x11654c));});};
\ No newline at end of file