Built motion from commit e0fa946e.|2.6.5
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index bef6ff3..1a88226 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x745f=['trigger:browser:url','error','monitor_format','lastevent','toUpperCase','The\x20User\x20ID\x20is:','lodash','request-promise','util','ioredis','./util','../../../../config/environment','freshdesk','defaults','socket.io-emitter','redis','application/json','emit','Caller\x20-\x20%s','calleridname','calleridnum','getString','<br>','Tags','custom_fields','mapValues','value','POST','then','info','Ticket\x20created!','validateEmail','format','%s/api/v2/agents','remoteUri','length','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Basic\x20%s','toString','base64','debug','GET','forEach','type','string','nameField','customField','toLowerCase','idField','content','variable','variableName','push','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/helpdesk/tickets/%d','catch','stringify','outbound','recordingFormat','none','[OUTBOUND]','destcalleridnum','user:%s'];(function(_0x58c20f,_0x4cdb1b){var _0x3b0318=function(_0x36fa84){while(--_0x36fa84){_0x58c20f['push'](_0x58c20f['shift']());}};_0x3b0318(++_0x4cdb1b);}(_0x745f,0x1af));var _0xf745=function(_0xe69bf1,_0x487cbc){_0xe69bf1=_0xe69bf1-0x0;var _0x1259d1=_0x745f[_0xe69bf1];return _0x1259d1;};'use strict';var _=require(_0xf745('0x0'));var rp=require(_0xf745('0x1'));var md5=require('md5');var util=require(_0xf745('0x2'));var Redis=require(_0xf745('0x3'));var intUtil=require(_0xf745('0x4'));var config=require(_0xf745('0x5'));var logger=require('../../../../config/logger')(_0xf745('0x6'));config['redis']=_[_0xf745('0x7')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xf745('0x8'))(new Redis(config[_0xf745('0x9')]));var headers={'Content-Type':_0xf745('0xa'),'Accept':_0xf745('0xa')};function emit(_0xe3df5e,_0x3027c9,_0x49fb99){io['to'](_0xe3df5e)[_0xf745('0xb')](_0x3027c9,_0x49fb99);}function getTicket(_0x7f6572,_0x2d6eae,_0x51cc71,_0xf593bc,_0x9a812d){logger['info']('Creating\x20new\x20ticket...');var _0x44d908=_['merge']({'responder_id':_0x2d6eae['id'],'requester_id':_0x51cc71['id'],'name':util['format'](_0xf745('0xc'),_0x9a812d[_0xf745('0xd')]),'phone':_0x9a812d[_0xf745('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0xf593bc['Subjects'],_0x9a812d,'\x20'),'description':intUtil[_0xf745('0xf')](_0xf593bc['Descriptions'],_0x9a812d,_0xf745('0x10')),'tags':getTags(_0xf593bc[_0xf745('0x11')],'name')},getCustomFields(_0xf593bc['Fields'],_0x9a812d));_0x44d908[_0xf745('0x12')]=_[_0xf745('0x13')](_['keyBy'](_0x44d908[_0xf745('0x12')],'id'),_0xf745('0x14'));return request({'uri':util['format']('%s/api/v2/tickets',_0x7f6572['remoteUri']),'method':_0xf745('0x15'),'body':_0x44d908})[_0xf745('0x16')](function(_0x42ba68){logger[_0xf745('0x17')](_0xf745('0x18'));return _0x42ba68;});}function getUser(_0x35386f,_0x5c47d6){if(intUtil[_0xf745('0x19')](_0x5c47d6)){return request({'uri':util[_0xf745('0x1a')](_0xf745('0x1b'),_0x35386f[_0xf745('0x1c')]),'qs':{'email':_0x5c47d6}})[_0xf745('0x16')](function(_0x93a3b0){if(_0x93a3b0[_0xf745('0x1d')]){logger['info']('Agent\x20found!');return _[_0xf745('0x1e')](_0x93a3b0,function(_0x2b6119){return _0x2b6119[_0xf745('0x1f')][_0xf745('0x20')]===_0x5c47d6;});}else{logger['info'](_0xf745('0x21'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x35386f[_0xf745('0x1c')])})[_0xf745('0x16')](function(_0x1b0b0f){logger[_0xf745('0x17')]('Admin\x20account\x20selected.');return _0x1b0b0f;});}});}else{logger[_0xf745('0x17')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xf745('0x1a')](_0xf745('0x22'),_0x35386f[_0xf745('0x1c')])})[_0xf745('0x16')](function(_0x29e3f8){logger[_0xf745('0x17')](_0xf745('0x23'));return _0x29e3f8;});}}function getEndUser(_0x2bea51,_0x16ba6b,_0x3d9278){logger[_0xf745('0x17')]('Searching\x20enduser\x20with\x20phone',_0x3d9278);return request({'uri':util['format'](_0xf745('0x24'),_0x2bea51['remoteUri']),'qs':{'phone':_0x3d9278}})['then'](function(_0x1a97bd){if(_0x1a97bd['length']){logger['info'](_0xf745('0x25'));return _[_0xf745('0x1e')](_0x1a97bd,{'phone':_0x3d9278});}else{logger[_0xf745('0x17')](_0xf745('0x26'));return request({'uri':util[_0xf745('0x1a')]('%s/api/v2/contacts',_0x2bea51[_0xf745('0x1c')]),'method':'POST','body':{'name':_0x16ba6b,'phone':_0x3d9278}})[_0xf745('0x16')](function(_0x3861a5){logger['info']('Enduser\x20created.');return _0x3861a5;});}});}function getAuth(_0x1b73de){return util['format'](_0xf745('0x27'),new Buffer(_0x1b73de['apiKey']+':X')[_0xf745('0x28')](_0xf745('0x29')));}function request(_0x14c028){logger[_0xf745('0x2a')]('[HTTP]',JSON['stringify'](_0x14c028));return rp(_['defaults'](_0x14c028,{'method':_0xf745('0x2b'),'headers':headers,'json':!![]}));}function getTags(_0x118670,_0x1d32cb){var _0x57b332=[];if(_0x118670&&_0x118670[_0xf745('0x1d')]>0x0){_0x57b332=_['map'](_0x118670,_0x1d32cb);}return _0x57b332;}function getCustomFields(_0x275e2b,_0x11d697){var _0x5d68f8=[];var _0x48d8aa={'custom_fields':[]};if(_0x275e2b[_0xf745('0x1d')]>0x0){_[_0xf745('0x2c')](_0x275e2b,function(_0x468113){if(_0x468113[_0xf745('0x2d')]===_0xf745('0x2e')&&_0x468113[_0xf745('0x2f')]&&!_0x468113[_0xf745('0x30')]){_0x48d8aa[_0x468113[_0xf745('0x2f')][_0xf745('0x31')]()]=_0x468113['content']['toString']();}else if(_0x468113['type']==='string'&&_0x468113[_0xf745('0x32')]&&_0x468113[_0xf745('0x30')]){_0x48d8aa[_0xf745('0x12')]['push']({'id':_0x468113[_0xf745('0x32')],'value':_0x468113[_0xf745('0x33')]['toString']()});}else if(_0x468113[_0xf745('0x2d')]===_0xf745('0x34')&&_0x468113['variableName']&&_0x468113[_0xf745('0x32')]&&_0x468113['customField']){_0x11d697[_0x468113[_0xf745('0x35')]]&&_0x48d8aa['custom_fields'][_0xf745('0x36')]({'id':_0x468113[_0xf745('0x32')],'value':_0x11d697[_0x468113[_0xf745('0x35')]][_0xf745('0x28')]()});}else if(_0x468113['type']===_0xf745('0x37')&&_0x468113[_0xf745('0x38')]&&_0x468113[_0xf745('0x38')][_0xf745('0x39')]&&_0x468113[_0xf745('0x32')]&&_0x468113[_0xf745('0x30')]){_0x11d697[_0x468113['Variable'][_0xf745('0x39')][_0xf745('0x31')]()]&&_0x48d8aa['custom_fields'][_0xf745('0x36')]({'id':_0x468113[_0xf745('0x32')],'value':_0x11d697[_0x468113['Variable'][_0xf745('0x39')][_0xf745('0x31')]()][_0xf745('0x28')]()});}});}return _0x48d8aa;}exports[_0xf745('0x3a')]=function(_0x51686c,_0xa246de,_0x5dd344,_0x58c447,_0x17561c,_0x42919d){var _0x4926ac,_0x49cbe5;_0x42919d[_0xf745('0x1c')]=intUtil[_0xf745('0x3b')](_0x42919d[_0xf745('0x1c')]);_0x42919d[_0xf745('0x3c')]=intUtil[_0xf745('0x3b')](_0x42919d[_0xf745('0x3c')]);if(_0x17561c&&_0x17561c['monitor_format']){logger[_0xf745('0x17')](_0xf745('0x3d'),_0xf745('0x3e'));_0xa246de[_0xf745('0x3f')]=util[_0xf745('0x1a')](_0xf745('0x40'),_0x42919d[_0xf745('0x3c')],_0xa246de[_0xf745('0x41')],md5(_0xa246de[_0xf745('0x41')]));}else{_0xa246de[_0xf745('0x3f')]='';}headers[_0xf745('0x42')]=getAuth(_0x42919d);return getUser(_0x42919d,_0x58c447[_0xf745('0x20')])[_0xf745('0x16')](function(_0x24b215){_0x4926ac=_0x24b215;logger[_0xf745('0x17')]('The\x20User\x20ID\x20is:',_0x4926ac['id']);return getEndUser(_0x42919d,_0xa246de[_0xf745('0xd')],_0xa246de['calleridnum']);})[_0xf745('0x16')](function(_0xf19217){_0x49cbe5=_0xf19217;logger['info'](_0xf745('0x43'),_0x49cbe5['id']);return getTicket(_0x42919d,_0x4926ac,_0x49cbe5,_0x5dd344,_0xa246de);})[_0xf745('0x16')](function(_0x15a2d5){if(_0x15a2d5&&_0x15a2d5['id']){logger[_0xf745('0x17')]('Ticket\x20created!');logger[_0xf745('0x17')](_0xf745('0x44'),_0x15a2d5['id']);logger[_0xf745('0x17')](_0xf745('0x3d'),_0xf745('0x45'));emit(util[_0xf745('0x1a')]('user:%s',_0x58c447[_0xf745('0x39')]),'trigger:browser:url',{'uri':util[_0xf745('0x1a')](_0xf745('0x46'),_0x42919d['remoteUri'],_0x15a2d5['id'])});}})[_0xf745('0x47')](function(_0x58634c){logger['error'](_0xf745('0x3d'),JSON[_0xf745('0x48')](_0x58634c));});};exports[_0xf745('0x49')]=function(_0x263e7c,_0x491172,_0x5b6e7d,_0x370af0,_0x30f0b6,_0x240204,_0x29d287){var _0x442fa8,_0x4d61ee;_0x240204[_0xf745('0x1c')]=intUtil[_0xf745('0x3b')](_0x240204[_0xf745('0x1c')]);_0x240204['serverUrl']=intUtil[_0xf745('0x3b')](_0x240204['serverUrl']);if(_0x29d287&&_0x29d287[_0xf745('0x4a')]&&_0x29d287[_0xf745('0x4a')]!==_0xf745('0x4b')){logger['info'](_0xf745('0x4c'),_0xf745('0x3e'));_0x491172['recordingURL']=util['format'](_0xf745('0x40'),_0x240204[_0xf745('0x3c')],_0x491172['uniqueid'],md5(_0x491172[_0xf745('0x41')]));}headers[_0xf745('0x42')]=getAuth(_0x240204);return getUser(_0x240204,_0x370af0['email'])[_0xf745('0x16')](function(_0x4900be){_0x442fa8=_0x4900be;logger[_0xf745('0x17')]('The\x20User\x20ID\x20is:',_0x442fa8['id']);return getEndUser(_0x240204,_0x491172['destcalleridname'],_0x491172[_0xf745('0x4d')]);})[_0xf745('0x16')](function(_0x571011){_0x4d61ee=_0x571011;logger[_0xf745('0x17')](_0xf745('0x43'),_0x4d61ee['id']);return getTicket(_0x240204,_0x442fa8,_0x4d61ee,_0x5b6e7d,_0x491172);})[_0xf745('0x16')](function(_0x358719){if(_0x358719&&_0x358719['id']){logger['info'](_0xf745('0x18'));logger[_0xf745('0x17')](_0xf745('0x44'),_0x358719['id']);logger[_0xf745('0x17')](_0xf745('0x4c'),_0xf745('0x45'));emit(util[_0xf745('0x1a')](_0xf745('0x4e'),_0x370af0[_0xf745('0x39')]),_0xf745('0x4f'),{'uri':util[_0xf745('0x1a')](_0xf745('0x46'),_0x240204[_0xf745('0x1c')],_0x358719['id'])});}})['catch'](function(_0x5b0ad9){logger[_0xf745('0x50')](_0xf745('0x4c'),JSON[_0xf745('0x48')](_0x5b0ad9));});};exports['unmanaged']=function(_0xf973be,_0x22d6f2,_0x5c2d02,_0xe33e3,_0x480425,_0x2cd138){var _0x512485,_0x4fb00e;_0x2cd138[_0xf745('0x1c')]=intUtil[_0xf745('0x3b')](_0x2cd138[_0xf745('0x1c')]);_0x2cd138[_0xf745('0x3c')]=intUtil[_0xf745('0x3b')](_0x2cd138[_0xf745('0x3c')]);if(_0x480425&&_0x480425[_0xf745('0x51')]){logger['info']('['+_0x22d6f2[_0xf745('0x52')][_0xf745('0x53')]()+']',_0xf745('0x3e'));_0x22d6f2['recordingURL']=util[_0xf745('0x1a')](_0xf745('0x40'),_0x2cd138[_0xf745('0x3c')],_0x22d6f2[_0xf745('0x41')],md5(_0x22d6f2[_0xf745('0x41')]));}else{_0x22d6f2['recordingURL']='';}headers['Authorization']=getAuth(_0x2cd138);return getUser(_0x2cd138,'')[_0xf745('0x16')](function(_0x57e810){_0x512485=_0x57e810;logger[_0xf745('0x17')](_0xf745('0x54'),_0x512485['id']);return getEndUser(_0x2cd138,_0x22d6f2['calleridname'],_0x22d6f2['calleridnum']);})[_0xf745('0x16')](function(_0x43ba41){_0x4fb00e=_0x43ba41;logger[_0xf745('0x17')](_0xf745('0x43'),_0x4fb00e['id']);return getTicket(_0x2cd138,_0x512485,_0x4fb00e,_0x5c2d02,_0x22d6f2);})[_0xf745('0x16')](function(_0x531642){if(_0x531642){logger[_0xf745('0x17')]('Ticket\x20created!');logger[_0xf745('0x17')]('The\x20Ticket\x20ID\x20is:',_0x531642['id']);}})[_0xf745('0x47')](function(_0x139cdf){logger[_0xf745('0x50')]('['+_0x22d6f2[_0xf745('0x52')][_0xf745('0x53')]()+']',JSON[_0xf745('0x48')](_0x139cdf));});};
\ No newline at end of file
+var _0x5d0d=['mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','%s/api/v2/agents','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','GET','map','string','type','nameField','customField','toLowerCase','content','picklist','idField','variableName','push','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','unmanaged','lastevent','toUpperCase','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','localhost','socket.io-emitter','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','<br>','name','Fields','custom_fields'];(function(_0x307e50,_0x35f0c2){var _0x352074=function(_0x36db65){while(--_0x36db65){_0x307e50['push'](_0x307e50['shift']());}};_0x352074(++_0x35f0c2);}(_0x5d0d,0x1b7));var _0xd5d0=function(_0x1b4b23,_0x5dd6d6){_0x1b4b23=_0x1b4b23-0x0;var _0x2a325b=_0x5d0d[_0x1b4b23];return _0x2a325b;};'use strict';var _=require(_0xd5d0('0x0'));var rp=require('request-promise');var md5=require(_0xd5d0('0x1'));var util=require(_0xd5d0('0x2'));var Redis=require(_0xd5d0('0x3'));var intUtil=require(_0xd5d0('0x4'));var config=require(_0xd5d0('0x5'));var logger=require(_0xd5d0('0x6'))(_0xd5d0('0x7'));config['redis']=_[_0xd5d0('0x8')](config['redis'],{'host':_0xd5d0('0x9'),'port':0x18eb});var io=require(_0xd5d0('0xa'))(new Redis(config[_0xd5d0('0xb')]));var headers={'Content-Type':_0xd5d0('0xc'),'Accept':'application/json'};function emit(_0x5223e2,_0x23e1d8,_0x24dcf1){io['to'](_0x5223e2)[_0xd5d0('0xd')](_0x23e1d8,_0x24dcf1);}function getTicket(_0x29ebc4,_0x2295f3,_0x3fffe9,_0x2dcfad,_0x3e2cd6){logger[_0xd5d0('0xe')](_0xd5d0('0xf'));var _0x13e580=_[_0xd5d0('0x10')]({'responder_id':_0x2295f3['id'],'requester_id':_0x3fffe9['id'],'name':util[_0xd5d0('0x11')](_0xd5d0('0x12'),_0x3e2cd6[_0xd5d0('0x13')]),'phone':_0x3e2cd6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd5d0('0x14')](_0x2dcfad[_0xd5d0('0x15')],_0x3e2cd6,'\x20'),'description':intUtil[_0xd5d0('0x14')](_0x2dcfad['Descriptions'],_0x3e2cd6,_0xd5d0('0x16')),'tags':getTags(_0x2dcfad['Tags'],_0xd5d0('0x17'))},getCustomFields(_0x2dcfad[_0xd5d0('0x18')],_0x3e2cd6));_0x13e580[_0xd5d0('0x19')]=_[_0xd5d0('0x1a')](_[_0xd5d0('0x1b')](_0x13e580[_0xd5d0('0x19')],'id'),'value');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x1c'),_0x29ebc4[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':_0x13e580})[_0xd5d0('0x1f')](function(_0x4d0cff){logger['info']('Ticket\x20created!');return _0x4d0cff;});}function getUser(_0x22e014,_0x329b39){if(intUtil['validateEmail'](_0x329b39)){return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x20'),_0x22e014[_0xd5d0('0x1d')]),'qs':{'email':_0x329b39}})[_0xd5d0('0x1f')](function(_0x3b4e6e){if(_0x3b4e6e['length']){logger[_0xd5d0('0xe')]('Agent\x20found!');return _[_0xd5d0('0x21')](_0x3b4e6e,function(_0x5695d8){return _0x5695d8[_0xd5d0('0x22')][_0xd5d0('0x23')]===_0x329b39;});}else{logger[_0xd5d0('0xe')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x2e6003){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x2e6003;});}});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x26'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x24'),_0x22e014[_0xd5d0('0x1d')])})[_0xd5d0('0x1f')](function(_0x10e716){logger[_0xd5d0('0xe')](_0xd5d0('0x25'));return _0x10e716;});}}function getEndUser(_0x372abe,_0x5b0c4e,_0x51b52a){logger[_0xd5d0('0xe')]('Searching\x20enduser\x20with\x20phone',_0x51b52a);return request({'uri':util['format'](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'qs':{'phone':_0x51b52a}})['then'](function(_0xfbf71c){if(_0xfbf71c[_0xd5d0('0x28')]){logger[_0xd5d0('0xe')](_0xd5d0('0x29'));return _[_0xd5d0('0x21')](_0xfbf71c,{'phone':_0x51b52a});}else{logger[_0xd5d0('0xe')](_0xd5d0('0x2a'));return request({'uri':util[_0xd5d0('0x11')](_0xd5d0('0x27'),_0x372abe[_0xd5d0('0x1d')]),'method':_0xd5d0('0x1e'),'body':{'name':_0x5b0c4e,'phone':_0x51b52a}})[_0xd5d0('0x1f')](function(_0x328b4e){logger[_0xd5d0('0xe')](_0xd5d0('0x2b'));return _0x328b4e;});}});}function getAuth(_0x461f0a){return util[_0xd5d0('0x11')](_0xd5d0('0x2c'),new Buffer(_0x461f0a[_0xd5d0('0x2d')]+':X')[_0xd5d0('0x2e')](_0xd5d0('0x2f')));}function request(_0x71dca7){logger[_0xd5d0('0x30')]('[HTTP]',JSON['stringify'](_0x71dca7));return rp(_[_0xd5d0('0x8')](_0x71dca7,{'method':_0xd5d0('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x2b11de,_0x5cc533){var _0x1baa56=[];if(_0x2b11de&&_0x2b11de['length']>0x0){_0x1baa56=_[_0xd5d0('0x32')](_0x2b11de,_0x5cc533);}return _0x1baa56;}function getCustomFields(_0x268d91,_0xb2eefd){var _0x461e0a=[];var _0x131b7a={'custom_fields':[]};if(_0x268d91['length']>0x0){_['forEach'](_0x268d91,function(_0x178886){if(_['includes']([_0xd5d0('0x33'),'picklist'],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x35')]&&!_0x178886[_0xd5d0('0x36')]){_0x131b7a[_0x178886[_0xd5d0('0x35')][_0xd5d0('0x37')]()]=_0x178886[_0xd5d0('0x38')][_0xd5d0('0x2e')]();}else if(_['includes']([_0xd5d0('0x33'),_0xd5d0('0x39')],_0x178886[_0xd5d0('0x34')])&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0x131b7a['custom_fields']['push']({'id':_0x178886[_0xd5d0('0x3a')],'value':_0x178886[_0xd5d0('0x38')]['toString']()});}else if(_0x178886['type']==='variable'&&_0x178886[_0xd5d0('0x3b')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886[_0xd5d0('0x3a')],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3b')]]['toString']()});}else if(_0x178886[_0xd5d0('0x34')]==='customVariable'&&_0x178886[_0xd5d0('0x3d')]&&_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]&&_0x178886[_0xd5d0('0x3a')]&&_0x178886[_0xd5d0('0x36')]){_0xb2eefd[_0x178886[_0xd5d0('0x3d')][_0xd5d0('0x17')]['toLowerCase']()]&&_0x131b7a[_0xd5d0('0x19')][_0xd5d0('0x3c')]({'id':_0x178886['idField'],'value':_0xb2eefd[_0x178886[_0xd5d0('0x3d')]['name'][_0xd5d0('0x37')]()][_0xd5d0('0x2e')]()});}});}return _0x131b7a;}exports[_0xd5d0('0x3e')]=function(_0x111380,_0x23d78c,_0x2b2708,_0x4e795c,_0x5554f0,_0x3fc7d3){var _0x18c20e,_0x479e45;_0x3fc7d3['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['remoteUri']);_0x3fc7d3[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x3fc7d3['serverUrl']);if(_0x5554f0&&_0x5554f0[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')](_0xd5d0('0x42'),'Recording\x20is\x20enabled!');_0x23d78c[_0xd5d0('0x43')]=util[_0xd5d0('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x3fc7d3['serverUrl'],_0x23d78c[_0xd5d0('0x44')],md5(_0x23d78c[_0xd5d0('0x44')]));}else{_0x23d78c[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x3fc7d3);return getUser(_0x3fc7d3,_0x4e795c[_0xd5d0('0x23')])[_0xd5d0('0x1f')](function(_0x1682c4){_0x18c20e=_0x1682c4;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x18c20e['id']);return getEndUser(_0x3fc7d3,_0x23d78c[_0xd5d0('0x13')],_0x23d78c[_0xd5d0('0x47')]);})[_0xd5d0('0x1f')](function(_0x1eb7e9){_0x479e45=_0x1eb7e9;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x479e45['id']);return getTicket(_0x3fc7d3,_0x18c20e,_0x479e45,_0x2b2708,_0x23d78c);})['then'](function(_0x5d2166){if(_0x5d2166&&_0x5d2166['id']){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger[_0xd5d0('0xe')](_0xd5d0('0x4a'),_0x5d2166['id']);logger['info'](_0xd5d0('0x42'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xd5d0('0x11')](_0xd5d0('0x4b'),_0x4e795c[_0xd5d0('0x17')]),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x3fc7d3['remoteUri'],_0x5d2166['id'])});}})['catch'](function(_0x2fbf6f){logger[_0xd5d0('0x4e')]('[QUEUE]',JSON[_0xd5d0('0x4f')](_0x2fbf6f));});};exports[_0xd5d0('0x50')]=function(_0x3234a7,_0x2a6082,_0x123ffb,_0x182a64,_0xabcdc3,_0x1263be,_0x400080){var _0x5f3ec8,_0x3af14c;_0x1263be[_0xd5d0('0x1d')]=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x1d')]);_0x1263be['serverUrl']=intUtil[_0xd5d0('0x3f')](_0x1263be[_0xd5d0('0x40')]);if(_0x400080&&_0x400080[_0xd5d0('0x51')]&&_0x400080['recordingFormat']!==_0xd5d0('0x52')){logger[_0xd5d0('0xe')](_0xd5d0('0x53'),_0xd5d0('0x54'));_0x2a6082[_0xd5d0('0x43')]=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x1263be[_0xd5d0('0x40')],_0x2a6082[_0xd5d0('0x44')],md5(_0x2a6082[_0xd5d0('0x44')]));}headers[_0xd5d0('0x45')]=getAuth(_0x1263be);return getUser(_0x1263be,_0x182a64[_0xd5d0('0x23')])['then'](function(_0x5d8926){_0x5f3ec8=_0x5d8926;logger[_0xd5d0('0xe')](_0xd5d0('0x46'),_0x5f3ec8['id']);return getEndUser(_0x1263be,_0x2a6082[_0xd5d0('0x56')],_0x2a6082[_0xd5d0('0x57')]);})[_0xd5d0('0x1f')](function(_0x50921e){_0x3af14c=_0x50921e;logger['info'](_0xd5d0('0x48'),_0x3af14c['id']);return getTicket(_0x1263be,_0x5f3ec8,_0x3af14c,_0x123ffb,_0x2a6082);})[_0xd5d0('0x1f')](function(_0x18b15d){if(_0x18b15d&&_0x18b15d['id']){logger[_0xd5d0('0xe')]('Ticket\x20created!');logger['info'](_0xd5d0('0x4a'),_0x18b15d['id']);logger[_0xd5d0('0xe')]('[OUTBOUND]',_0xd5d0('0x58'));emit(util[_0xd5d0('0x11')]('user:%s',_0x182a64['name']),_0xd5d0('0x4c'),{'uri':util[_0xd5d0('0x11')](_0xd5d0('0x4d'),_0x1263be[_0xd5d0('0x1d')],_0x18b15d['id'])});}})[_0xd5d0('0x59')](function(_0x3e4563){logger[_0xd5d0('0x4e')](_0xd5d0('0x53'),JSON[_0xd5d0('0x4f')](_0x3e4563));});};exports[_0xd5d0('0x5a')]=function(_0x34ae94,_0x26d644,_0xb3cb82,_0x59df7f,_0x1e91a6,_0x524e28){var _0x10e5b1,_0x162e75;_0x524e28['remoteUri']=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x1d')]);_0x524e28[_0xd5d0('0x40')]=intUtil[_0xd5d0('0x3f')](_0x524e28[_0xd5d0('0x40')]);if(_0x1e91a6&&_0x1e91a6[_0xd5d0('0x41')]){logger[_0xd5d0('0xe')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',_0xd5d0('0x54'));_0x26d644['recordingURL']=util[_0xd5d0('0x11')](_0xd5d0('0x55'),_0x524e28[_0xd5d0('0x40')],_0x26d644[_0xd5d0('0x44')],md5(_0x26d644['uniqueid']));}else{_0x26d644[_0xd5d0('0x43')]='';}headers[_0xd5d0('0x45')]=getAuth(_0x524e28);return getUser(_0x524e28,'')[_0xd5d0('0x1f')](function(_0x2eec77){_0x10e5b1=_0x2eec77;logger[_0xd5d0('0xe')]('The\x20User\x20ID\x20is:',_0x10e5b1['id']);return getEndUser(_0x524e28,_0x26d644[_0xd5d0('0x13')],_0x26d644['calleridnum']);})['then'](function(_0x1481a1){_0x162e75=_0x1481a1;logger[_0xd5d0('0xe')](_0xd5d0('0x48'),_0x162e75['id']);return getTicket(_0x524e28,_0x10e5b1,_0x162e75,_0xb3cb82,_0x26d644);})[_0xd5d0('0x1f')](function(_0x239aca){if(_0x239aca){logger[_0xd5d0('0xe')](_0xd5d0('0x49'));logger['info'](_0xd5d0('0x4a'),_0x239aca['id']);}})[_0xd5d0('0x59')](function(_0x11654c){logger[_0xd5d0('0x4e')]('['+_0x26d644[_0xd5d0('0x5b')][_0xd5d0('0x5c')]()+']',JSON['stringify'](_0x11654c));});};
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