Built motion from commit b5996064.|2.6.21
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 1a6b3b8..1eb3466 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5094=['length','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','idField','push','content','variable','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','catch','monitor_format','toUpperCase','request-promise','md5','./util','freshdesk','localhost','socket.io-emitter','redis','application/json','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','%s/api/v2/tickets','remoteUri','POST','then','validateEmail','%s/api/v2/agents'];(function(_0x33dacd,_0xdf5a52){var _0x40e4c9=function(_0x133aae){while(--_0x133aae){_0x33dacd['push'](_0x33dacd['shift']());}};_0x40e4c9(++_0xdf5a52);}(_0x5094,0x1a8));var _0x4509=function(_0x9a51b3,_0x34ac18){_0x9a51b3=_0x9a51b3-0x0;var _0x4ca7b1=_0x5094[_0x9a51b3];return _0x4ca7b1;};'use strict';var _=require('lodash');var rp=require(_0x4509('0x0'));var md5=require(_0x4509('0x1'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0x4509('0x2'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x4509('0x3'));config['redis']=_['defaults'](config['redis'],{'host':_0x4509('0x4'),'port':0x18eb});var io=require(_0x4509('0x5'))(new Redis(config[_0x4509('0x6')]));var headers={'Content-Type':_0x4509('0x7'),'Accept':_0x4509('0x7')};function emit(_0x2e3578,_0x1fc50a,_0x5a14b0){io['to'](_0x2e3578)['emit'](_0x1fc50a,_0x5a14b0);}function getTicket(_0x27be47,_0x1e4753,_0x41beea,_0x5608d6,_0x512631){logger[_0x4509('0x8')](_0x4509('0x9'));var _0x589063=_[_0x4509('0xa')]({'responder_id':_0x1e4753['id'],'requester_id':_0x41beea['id'],'name':util[_0x4509('0xb')](_0x4509('0xc'),_0x512631[_0x4509('0xd')]),'phone':_0x512631[_0x4509('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x4509('0xf')](_0x5608d6[_0x4509('0x10')],_0x512631,'\x20'),'description':intUtil[_0x4509('0xf')](_0x5608d6[_0x4509('0x11')],_0x512631,_0x4509('0x12')),'tags':getTags(_0x5608d6[_0x4509('0x13')],_0x4509('0x14'))},getCustomFields(_0x5608d6[_0x4509('0x15')],_0x512631));_0x589063[_0x4509('0x16')]=_[_0x4509('0x17')](_[_0x4509('0x18')](_0x589063[_0x4509('0x16')],'id'),'value');return request({'uri':util['format'](_0x4509('0x19'),_0x27be47[_0x4509('0x1a')]),'method':_0x4509('0x1b'),'body':_0x589063})[_0x4509('0x1c')](function(_0x3fcae6){logger[_0x4509('0x8')]('Ticket\x20created!');return _0x3fcae6;});}function getUser(_0x1bb732,_0x4e4350){if(intUtil[_0x4509('0x1d')](_0x4e4350)){return request({'uri':util[_0x4509('0xb')](_0x4509('0x1e'),_0x1bb732['remoteUri']),'qs':{'email':_0x4e4350}})[_0x4509('0x1c')](function(_0x39421c){if(_0x39421c[_0x4509('0x1f')]){logger['info']('Agent\x20found!');return _[_0x4509('0x20')](_0x39421c,function(_0x23545b){return _0x23545b[_0x4509('0x21')][_0x4509('0x22')]===_0x4e4350;});}else{logger[_0x4509('0x8')](_0x4509('0x23'));return request({'uri':util['format'](_0x4509('0x24'),_0x1bb732[_0x4509('0x1a')])})[_0x4509('0x1c')](function(_0x5ce83d){logger[_0x4509('0x8')](_0x4509('0x25'));return _0x5ce83d;});}});}else{logger[_0x4509('0x8')](_0x4509('0x26'));return request({'uri':util['format'](_0x4509('0x24'),_0x1bb732['remoteUri'])})[_0x4509('0x1c')](function(_0x2d8c0b){logger[_0x4509('0x8')](_0x4509('0x25'));return _0x2d8c0b;});}}function getEndUser(_0x44ec0e,_0x179dbd,_0x2bd3bb){logger['info'](_0x4509('0x27'),_0x2bd3bb);return request({'uri':util[_0x4509('0xb')](_0x4509('0x28'),_0x44ec0e['remoteUri']),'qs':{'phone':_0x2bd3bb}})['then'](function(_0xb9ef85){if(_0xb9ef85[_0x4509('0x1f')]){logger[_0x4509('0x8')](_0x4509('0x29'));return _[_0x4509('0x20')](_0xb9ef85,{'phone':_0x2bd3bb});}else{logger[_0x4509('0x8')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x4509('0xb')]('%s/api/v2/contacts',_0x44ec0e['remoteUri']),'method':'POST','body':{'name':_0x179dbd,'phone':_0x2bd3bb}})['then'](function(_0x273109){logger['info']('Enduser\x20created.');return _0x273109;});}});}function getAuth(_0x564d3b){return util[_0x4509('0xb')](_0x4509('0x2a'),new Buffer(_0x564d3b['apiKey']+':X')[_0x4509('0x2b')](_0x4509('0x2c')));}function request(_0xce612f){logger[_0x4509('0x2d')](_0x4509('0x2e'),JSON[_0x4509('0x2f')](_0xce612f));return rp(_['defaults'](_0xce612f,{'method':_0x4509('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x489ec3,_0x197079){var _0xf4b5bf=[];if(_0x489ec3&&_0x489ec3['length']>0x0){_0xf4b5bf=_[_0x4509('0x31')](_0x489ec3,_0x197079);}return _0xf4b5bf;}function getCustomFields(_0xf0d8c,_0x21ec9b){var _0x57ece5=[];var _0x1b6ace={'custom_fields':[]};if(_0xf0d8c[_0x4509('0x1f')]>0x0){_[_0x4509('0x32')](_0xf0d8c,function(_0x4b7e47){if(_[_0x4509('0x33')]([_0x4509('0x34'),_0x4509('0x35')],_0x4b7e47[_0x4509('0x36')])&&_0x4b7e47[_0x4509('0x37')]&&!_0x4b7e47[_0x4509('0x38')]){_0x1b6ace[_0x4b7e47['nameField'][_0x4509('0x39')]()]=_0x4b7e47['content'][_0x4509('0x2b')]();}else if(_[_0x4509('0x33')](['string',_0x4509('0x35')],_0x4b7e47[_0x4509('0x36')])&&_0x4b7e47[_0x4509('0x3a')]&&_0x4b7e47[_0x4509('0x38')]){_0x1b6ace['custom_fields'][_0x4509('0x3b')]({'id':_0x4b7e47[_0x4509('0x3a')],'value':_0x4b7e47[_0x4509('0x3c')][_0x4509('0x2b')]()});}else if(_0x4b7e47[_0x4509('0x36')]===_0x4509('0x3d')&&_0x4b7e47['variableName']&&_0x4b7e47['idField']&&_0x4b7e47[_0x4509('0x38')]){_0x21ec9b[_0x4b7e47[_0x4509('0x3e')]]&&_0x1b6ace[_0x4509('0x16')][_0x4509('0x3b')]({'id':_0x4b7e47[_0x4509('0x3a')],'value':_0x21ec9b[_0x4b7e47[_0x4509('0x3e')]]['toString']()});}else if(_0x4b7e47[_0x4509('0x36')]===_0x4509('0x3f')&&_0x4b7e47[_0x4509('0x40')]&&_0x4b7e47[_0x4509('0x40')]['name']&&_0x4b7e47['idField']&&_0x4b7e47[_0x4509('0x38')]){_0x21ec9b[_0x4b7e47[_0x4509('0x40')]['name'][_0x4509('0x39')]()]&&_0x1b6ace[_0x4509('0x16')]['push']({'id':_0x4b7e47['idField'],'value':_0x21ec9b[_0x4b7e47['Variable'][_0x4509('0x14')][_0x4509('0x39')]()][_0x4509('0x2b')]()});}});}return _0x1b6ace;}exports[_0x4509('0x41')]=function(_0x188cee,_0xedf076,_0x2a68c5,_0x23d878,_0x4311da,_0xaef846){var _0x46fb8f,_0x4434d3;_0xaef846[_0x4509('0x1a')]=intUtil['stripTrailingSlash'](_0xaef846[_0x4509('0x1a')]);_0xaef846[_0x4509('0x42')]=intUtil[_0x4509('0x43')](_0xaef846[_0x4509('0x42')]);if(_0x4311da&&_0x4311da['monitor_format']){logger[_0x4509('0x8')](_0x4509('0x44'),_0x4509('0x45'));_0xedf076[_0x4509('0x46')]=util[_0x4509('0xb')](_0x4509('0x47'),_0xaef846[_0x4509('0x42')],_0xedf076[_0x4509('0x48')],md5(_0xedf076[_0x4509('0x48')]));}else{_0xedf076[_0x4509('0x46')]='';}headers[_0x4509('0x49')]=getAuth(_0xaef846);return getUser(_0xaef846,_0x23d878[_0x4509('0x22')])[_0x4509('0x1c')](function(_0x83b166){_0x46fb8f=_0x83b166;logger[_0x4509('0x8')](_0x4509('0x4a'),_0x46fb8f['id']);return getEndUser(_0xaef846,_0xedf076[_0x4509('0xd')],_0xedf076[_0x4509('0xe')]);})[_0x4509('0x1c')](function(_0x63e1d9){_0x4434d3=_0x63e1d9;logger['info'](_0x4509('0x4b'),_0x4434d3['id']);return getTicket(_0xaef846,_0x46fb8f,_0x4434d3,_0x2a68c5,_0xedf076);})['then'](function(_0xedea66){if(_0xedea66&&_0xedea66['id']){logger[_0x4509('0x8')](_0x4509('0x4c'));logger[_0x4509('0x8')](_0x4509('0x4d'),_0xedea66['id']);logger[_0x4509('0x8')](_0x4509('0x44'),_0x4509('0x4e'));emit(util[_0x4509('0xb')](_0x4509('0x4f'),_0x23d878[_0x4509('0x14')]),_0x4509('0x50'),{'uri':util[_0x4509('0xb')](_0x4509('0x51'),_0xaef846[_0x4509('0x1a')],_0xedea66['id'])});}})['catch'](function(_0x19b76e){logger[_0x4509('0x52')](_0x4509('0x44'),JSON[_0x4509('0x2f')](_0x19b76e));});};exports[_0x4509('0x53')]=function(_0x263fa3,_0x2c2cad,_0xe20632,_0x45e4fd,_0x5b2d1e,_0x2ed924,_0xddfc35){var _0x1d6be1,_0x48b676;_0x2ed924[_0x4509('0x1a')]=intUtil[_0x4509('0x43')](_0x2ed924[_0x4509('0x1a')]);_0x2ed924[_0x4509('0x42')]=intUtil[_0x4509('0x43')](_0x2ed924[_0x4509('0x42')]);if(_0xddfc35&&_0xddfc35[_0x4509('0x54')]&&_0xddfc35['recordingFormat']!==_0x4509('0x55')){logger[_0x4509('0x8')](_0x4509('0x56'),'Recording\x20is\x20enabled!');_0x2c2cad[_0x4509('0x46')]=util[_0x4509('0xb')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2ed924[_0x4509('0x42')],_0x2c2cad[_0x4509('0x48')],md5(_0x2c2cad[_0x4509('0x48')]));}headers[_0x4509('0x49')]=getAuth(_0x2ed924);return getUser(_0x2ed924,_0x45e4fd['email'])[_0x4509('0x1c')](function(_0x520aee){_0x1d6be1=_0x520aee;logger[_0x4509('0x8')]('The\x20User\x20ID\x20is:',_0x1d6be1['id']);return getEndUser(_0x2ed924,_0x2c2cad[_0x4509('0x57')],_0x2c2cad['destcalleridnum']);})[_0x4509('0x1c')](function(_0x1036db){_0x48b676=_0x1036db;logger[_0x4509('0x8')](_0x4509('0x4b'),_0x48b676['id']);return getTicket(_0x2ed924,_0x1d6be1,_0x48b676,_0xe20632,_0x2c2cad);})['then'](function(_0x271697){if(_0x271697&&_0x271697['id']){logger[_0x4509('0x8')](_0x4509('0x4c'));logger[_0x4509('0x8')](_0x4509('0x4d'),_0x271697['id']);logger[_0x4509('0x8')](_0x4509('0x56'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x4509('0xb')]('user:%s',_0x45e4fd['name']),'trigger:browser:url',{'uri':util[_0x4509('0xb')](_0x4509('0x51'),_0x2ed924[_0x4509('0x1a')],_0x271697['id'])});}})[_0x4509('0x58')](function(_0x3c4e96){logger['error'](_0x4509('0x56'),JSON['stringify'](_0x3c4e96));});};exports['unmanaged']=function(_0x3af662,_0x1a26dc,_0x5e2c17,_0x8ab397,_0x47abd0,_0x64b375){var _0x57e15c,_0x256734;_0x64b375[_0x4509('0x1a')]=intUtil['stripTrailingSlash'](_0x64b375['remoteUri']);_0x64b375[_0x4509('0x42')]=intUtil[_0x4509('0x43')](_0x64b375[_0x4509('0x42')]);if(_0x47abd0&&_0x47abd0[_0x4509('0x59')]){logger[_0x4509('0x8')]('['+_0x1a26dc['lastevent'][_0x4509('0x5a')]()+']',_0x4509('0x45'));_0x1a26dc['recordingURL']=util['format'](_0x4509('0x47'),_0x64b375[_0x4509('0x42')],_0x1a26dc[_0x4509('0x48')],md5(_0x1a26dc[_0x4509('0x48')]));}else{_0x1a26dc[_0x4509('0x46')]='';}headers[_0x4509('0x49')]=getAuth(_0x64b375);return getUser(_0x64b375,'')[_0x4509('0x1c')](function(_0x2c382e){_0x57e15c=_0x2c382e;logger['info'](_0x4509('0x4a'),_0x57e15c['id']);return getEndUser(_0x64b375,_0x1a26dc[_0x4509('0xd')],_0x1a26dc[_0x4509('0xe')]);})[_0x4509('0x1c')](function(_0x2cae22){_0x256734=_0x2cae22;logger[_0x4509('0x8')]('The\x20Enduser\x20ID\x20is:',_0x256734['id']);return getTicket(_0x64b375,_0x57e15c,_0x256734,_0x5e2c17,_0x1a26dc);})[_0x4509('0x1c')](function(_0x3a878f){if(_0x3a878f){logger[_0x4509('0x8')](_0x4509('0x4c'));logger['info'](_0x4509('0x4d'),_0x3a878f['id']);}})['catch'](function(_0x22bf42){logger[_0x4509('0x52')]('['+_0x1a26dc['lastevent'][_0x4509('0x5a')]()+']',JSON[_0x4509('0x2f')](_0x22bf42));});};
\ No newline at end of file
+var _0x4deb=['apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','nameField','customField','toLowerCase','string','picklist','type','idField','push','variableName','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','recordingFormat','none','uniqueid','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','unmanaged','lastevent','toUpperCase','error','request-promise','util','ioredis','../../../../config/logger','freshdesk','redis','localhost','application/json','emit','info','merge','Caller\x20-\x20%s','calleridname','calleridnum','Subjects','getString','Descriptions','Tags','Fields','custom_fields','mapValues','value','remoteUri','POST','then','validateEmail','format','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s'];(function(_0x10a9e5,_0x412c1a){var _0x49f8d6=function(_0x1f75f1){while(--_0x1f75f1){_0x10a9e5['push'](_0x10a9e5['shift']());}};_0x49f8d6(++_0x412c1a);}(_0x4deb,0x1e7));var _0xb4de=function(_0x53b55f,_0x7980d0){_0x53b55f=_0x53b55f-0x0;var _0x71d9fa=_0x4deb[_0x53b55f];return _0x71d9fa;};'use strict';var _=require('lodash');var rp=require(_0xb4de('0x0'));var md5=require('md5');var util=require(_0xb4de('0x1'));var Redis=require(_0xb4de('0x2'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0xb4de('0x3'))(_0xb4de('0x4'));config[_0xb4de('0x5')]=_['defaults'](config[_0xb4de('0x5')],{'host':_0xb4de('0x6'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xb4de('0x7'),'Accept':_0xb4de('0x7')};function emit(_0x2c9d4d,_0x249e90,_0xec4cbd){io['to'](_0x2c9d4d)[_0xb4de('0x8')](_0x249e90,_0xec4cbd);}function getTicket(_0x25843c,_0x40bd74,_0x1a7977,_0x583df7,_0x6f19a1){logger[_0xb4de('0x9')]('Creating\x20new\x20ticket...');var _0x172989=_[_0xb4de('0xa')]({'responder_id':_0x40bd74['id'],'requester_id':_0x1a7977['id'],'name':util['format'](_0xb4de('0xb'),_0x6f19a1[_0xb4de('0xc')]),'phone':_0x6f19a1[_0xb4de('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x583df7[_0xb4de('0xe')],_0x6f19a1,'\x20'),'description':intUtil[_0xb4de('0xf')](_0x583df7[_0xb4de('0x10')],_0x6f19a1,'<br>'),'tags':getTags(_0x583df7[_0xb4de('0x11')],'name')},getCustomFields(_0x583df7[_0xb4de('0x12')],_0x6f19a1));_0x172989[_0xb4de('0x13')]=_[_0xb4de('0x14')](_['keyBy'](_0x172989[_0xb4de('0x13')],'id'),_0xb4de('0x15'));return request({'uri':util['format']('%s/api/v2/tickets',_0x25843c[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':_0x172989})[_0xb4de('0x18')](function(_0x2aa204){logger[_0xb4de('0x9')]('Ticket\x20created!');return _0x2aa204;});}function getUser(_0x2c1031,_0x186bcc){if(intUtil[_0xb4de('0x19')](_0x186bcc)){return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/agents',_0x2c1031['remoteUri']),'qs':{'email':_0x186bcc}})['then'](function(_0x312d51){if(_0x312d51['length']){logger[_0xb4de('0x9')](_0xb4de('0x1b'));return _[_0xb4de('0x1c')](_0x312d51,function(_0x34e7af){return _0x34e7af['contact'][_0xb4de('0x1d')]===_0x186bcc;});}else{logger[_0xb4de('0x9')](_0xb4de('0x1e'));return request({'uri':util['format'](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x21456a){logger[_0xb4de('0x9')](_0xb4de('0x20'));return _0x21456a;});}});}else{logger[_0xb4de('0x9')](_0xb4de('0x21'));return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x208213){logger['info'](_0xb4de('0x20'));return _0x208213;});}}function getEndUser(_0x360776,_0x2b815b,_0x37c7a5){logger[_0xb4de('0x9')](_0xb4de('0x22'),_0x37c7a5);return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x23'),_0x360776[_0xb4de('0x16')]),'qs':{'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x1abf4b){if(_0x1abf4b[_0xb4de('0x24')]){logger[_0xb4de('0x9')](_0xb4de('0x25'));return _[_0xb4de('0x1c')](_0x1abf4b,{'phone':_0x37c7a5});}else{logger[_0xb4de('0x9')](_0xb4de('0x26'));return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/contacts',_0x360776[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':{'name':_0x2b815b,'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x55ce6c){logger[_0xb4de('0x9')](_0xb4de('0x27'));return _0x55ce6c;});}});}function getAuth(_0x469033){return util[_0xb4de('0x1a')](_0xb4de('0x28'),new Buffer(_0x469033[_0xb4de('0x29')]+':X')[_0xb4de('0x2a')](_0xb4de('0x2b')));}function request(_0x25b227){logger[_0xb4de('0x2c')](_0xb4de('0x2d'),JSON[_0xb4de('0x2e')](_0x25b227));return rp(_['defaults'](_0x25b227,{'method':_0xb4de('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x2d782e,_0x3d846d){var _0x59e4f0=[];if(_0x2d782e&&_0x2d782e[_0xb4de('0x24')]>0x0){_0x59e4f0=_[_0xb4de('0x30')](_0x2d782e,_0x3d846d);}return _0x59e4f0;}function getCustomFields(_0x49f745,_0x219240){var _0x595f0e=[];var _0x36f37f={'custom_fields':[]};if(_0x49f745[_0xb4de('0x24')]>0x0){_[_0xb4de('0x31')](_0x49f745,function(_0x588221){if(_['includes'](['string','picklist'],_0x588221['type'])&&_0x588221[_0xb4de('0x32')]&&!_0x588221[_0xb4de('0x33')]){_0x36f37f[_0x588221[_0xb4de('0x32')][_0xb4de('0x34')]()]=_0x588221['content'][_0xb4de('0x2a')]();}else if(_['includes']([_0xb4de('0x35'),_0xb4de('0x36')],_0x588221[_0xb4de('0x37')])&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x588221['content']['toString']()});}else if(_0x588221[_0xb4de('0x37')]==='variable'&&_0x588221[_0xb4de('0x3a')]&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x219240[_0x588221[_0xb4de('0x3a')]]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221[_0xb4de('0x3a')]][_0xb4de('0x2a')]()});}else if(_0x588221['type']==='customVariable'&&_0x588221['Variable']&&_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]&&_0x588221[_0xb4de('0x38')]&&_0x588221['customField']){_0x219240[_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]['toLowerCase']()]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221['Variable'][_0xb4de('0x3c')][_0xb4de('0x34')]()][_0xb4de('0x2a')]()});}});}return _0x36f37f;}exports[_0xb4de('0x3d')]=function(_0x1ff243,_0x5d39c4,_0x42a920,_0x2aa2fb,_0x5c3298,_0x3330cc){var _0x1d8b3d,_0x709926;_0x3330cc['remoteUri']=intUtil['stripTrailingSlash'](_0x3330cc['remoteUri']);_0x3330cc['serverUrl']=intUtil[_0xb4de('0x3e')](_0x3330cc[_0xb4de('0x3f')]);if(_0x5c3298&&_0x5c3298[_0xb4de('0x40')]){logger[_0xb4de('0x9')](_0xb4de('0x41'),_0xb4de('0x42'));_0x5d39c4[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x3330cc[_0xb4de('0x3f')],_0x5d39c4['uniqueid'],md5(_0x5d39c4['uniqueid']));}else{_0x5d39c4[_0xb4de('0x43')]='';}headers[_0xb4de('0x45')]=getAuth(_0x3330cc);return getUser(_0x3330cc,_0x2aa2fb[_0xb4de('0x1d')])[_0xb4de('0x18')](function(_0x379f35){_0x1d8b3d=_0x379f35;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x1d8b3d['id']);return getEndUser(_0x3330cc,_0x5d39c4[_0xb4de('0xc')],_0x5d39c4[_0xb4de('0xd')]);})['then'](function(_0x3574db){_0x709926=_0x3574db;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x709926['id']);return getTicket(_0x3330cc,_0x1d8b3d,_0x709926,_0x42a920,_0x5d39c4);})[_0xb4de('0x18')](function(_0x3beb70){if(_0x3beb70&&_0x3beb70['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x3beb70['id']);logger['info'](_0xb4de('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xb4de('0x48'),_0x2aa2fb[_0xb4de('0x3c')]),'trigger:browser:url',{'uri':util[_0xb4de('0x1a')](_0xb4de('0x49'),_0x3330cc['remoteUri'],_0x3beb70['id'])});}})[_0xb4de('0x4a')](function(_0x3b1961){logger['error'](_0xb4de('0x41'),JSON[_0xb4de('0x2e')](_0x3b1961));});};exports['outbound']=function(_0x1cddb0,_0x6cfd2,_0x5c1fd2,_0x4fa8bc,_0x24dc8f,_0x126dc6,_0x81fc9d){var _0x1805aa,_0x2b39b1;_0x126dc6['remoteUri']=intUtil['stripTrailingSlash'](_0x126dc6['remoteUri']);_0x126dc6['serverUrl']=intUtil[_0xb4de('0x3e')](_0x126dc6[_0xb4de('0x3f')]);if(_0x81fc9d&&_0x81fc9d['recordingFormat']&&_0x81fc9d[_0xb4de('0x4b')]!==_0xb4de('0x4c')){logger[_0xb4de('0x9')]('[OUTBOUND]',_0xb4de('0x42'));_0x6cfd2[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x126dc6[_0xb4de('0x3f')],_0x6cfd2[_0xb4de('0x4d')],md5(_0x6cfd2[_0xb4de('0x4d')]));}headers[_0xb4de('0x45')]=getAuth(_0x126dc6);return getUser(_0x126dc6,_0x4fa8bc['email'])[_0xb4de('0x18')](function(_0x11af14){_0x1805aa=_0x11af14;logger['info'](_0xb4de('0x46'),_0x1805aa['id']);return getEndUser(_0x126dc6,_0x6cfd2[_0xb4de('0x4e')],_0x6cfd2[_0xb4de('0x4f')]);})['then'](function(_0x39cbc1){_0x2b39b1=_0x39cbc1;logger[_0xb4de('0x9')]('The\x20Enduser\x20ID\x20is:',_0x2b39b1['id']);return getTicket(_0x126dc6,_0x1805aa,_0x2b39b1,_0x5c1fd2,_0x6cfd2);})['then'](function(_0x523842){if(_0x523842&&_0x523842['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x523842['id']);logger[_0xb4de('0x9')](_0xb4de('0x51'),_0xb4de('0x52'));emit(util[_0xb4de('0x1a')](_0xb4de('0x48'),_0x4fa8bc[_0xb4de('0x3c')]),_0xb4de('0x53'),{'uri':util['format'](_0xb4de('0x49'),_0x126dc6[_0xb4de('0x16')],_0x523842['id'])});}})['catch'](function(_0x38e561){logger['error']('[OUTBOUND]',JSON[_0xb4de('0x2e')](_0x38e561));});};exports[_0xb4de('0x54')]=function(_0x4a3aa0,_0x18c115,_0x29d9bb,_0x5dbaa7,_0x429df7,_0x4eb127){var _0x39a48c,_0x5ee78c;_0x4eb127['remoteUri']=intUtil[_0xb4de('0x3e')](_0x4eb127['remoteUri']);_0x4eb127[_0xb4de('0x3f')]=intUtil[_0xb4de('0x3e')](_0x4eb127[_0xb4de('0x3f')]);if(_0x429df7&&_0x429df7[_0xb4de('0x40')]){logger['info']('['+_0x18c115[_0xb4de('0x55')][_0xb4de('0x56')]()+']',_0xb4de('0x42'));_0x18c115[_0xb4de('0x43')]=util[_0xb4de('0x1a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4eb127[_0xb4de('0x3f')],_0x18c115[_0xb4de('0x4d')],md5(_0x18c115['uniqueid']));}else{_0x18c115[_0xb4de('0x43')]='';}headers['Authorization']=getAuth(_0x4eb127);return getUser(_0x4eb127,'')[_0xb4de('0x18')](function(_0xa02c55){_0x39a48c=_0xa02c55;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x39a48c['id']);return getEndUser(_0x4eb127,_0x18c115['calleridname'],_0x18c115[_0xb4de('0xd')]);})[_0xb4de('0x18')](function(_0x26c967){_0x5ee78c=_0x26c967;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x5ee78c['id']);return getTicket(_0x4eb127,_0x39a48c,_0x5ee78c,_0x29d9bb,_0x18c115);})[_0xb4de('0x18')](function(_0x35ea72){if(_0x35ea72){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x35ea72['id']);}})[_0xb4de('0x4a')](function(_0x142b6f){logger[_0xb4de('0x57')]('['+_0x18c115['lastevent'][_0xb4de('0x56')]()+']',JSON['stringify'](_0x142b6f));});};
\ No newline at end of file