Built motion from commit b5996064.|2.6.21
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 22c4117..1eb3466 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x0558=['push','content','variable','variableName','customVariable','Variable','name','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','error','[QUEUE]','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','trigger:browser:url','lastevent','toUpperCase','request-promise','ioredis','../../../../config/environment','defaults','redis','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','Subjects','getString','Descriptions','Fields','custom_fields','mapValues','value','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','length','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','Enduser\x20found!','apiKey','toString','stringify','GET','forEach','type','string','nameField','customField','idField'];(function(_0x243231,_0x336987){var _0x2cbfb7=function(_0x423e95){while(--_0x423e95){_0x243231['push'](_0x243231['shift']());}};_0x2cbfb7(++_0x336987);}(_0x0558,0x116));var _0x8055=function(_0x528bb5,_0x119c5b){_0x528bb5=_0x528bb5-0x0;var _0x58e8ca=_0x0558[_0x528bb5];return _0x58e8ca;};'use strict';var _=require('lodash');var rp=require(_0x8055('0x0'));var md5=require('md5');var util=require('util');var Redis=require(_0x8055('0x1'));var intUtil=require('./util');var config=require(_0x8055('0x2'));var logger=require('../../../../config/logger')('freshdesk');config['redis']=_[_0x8055('0x3')](config[_0x8055('0x4')],{'host':_0x8055('0x5'),'port':0x18eb});var io=require(_0x8055('0x6'))(new Redis(config[_0x8055('0x4')]));var headers={'Content-Type':_0x8055('0x7'),'Accept':_0x8055('0x7')};function emit(_0x2b4e5b,_0xdbf2f,_0xc8d39c){io['to'](_0x2b4e5b)['emit'](_0xdbf2f,_0xc8d39c);}function getTicket(_0x3e750b,_0x48c3f5,_0x4f1b9b,_0x1a0aaf,_0x4bc1d6){logger[_0x8055('0x8')](_0x8055('0x9'));var _0x29c3a2=_[_0x8055('0xa')]({'responder_id':_0x48c3f5['id'],'requester_id':_0x4f1b9b['id'],'name':util[_0x8055('0xb')](_0x8055('0xc'),_0x4bc1d6[_0x8055('0xd')]),'phone':_0x4bc1d6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x1a0aaf[_0x8055('0xe')],_0x4bc1d6,'\x20'),'description':intUtil[_0x8055('0xf')](_0x1a0aaf[_0x8055('0x10')],_0x4bc1d6,'<br>'),'tags':getTags(_0x1a0aaf['Tags'],'name')},getCustomFields(_0x1a0aaf[_0x8055('0x11')],_0x4bc1d6));_0x29c3a2[_0x8055('0x12')]=_[_0x8055('0x13')](_['keyBy'](_0x29c3a2[_0x8055('0x12')],'id'),_0x8055('0x14'));return request({'uri':util['format'](_0x8055('0x15'),_0x3e750b['remoteUri']),'method':_0x8055('0x16'),'body':_0x29c3a2})[_0x8055('0x17')](function(_0x10df4a){logger['info'](_0x8055('0x18'));return _0x10df4a;});}function getUser(_0x11bee0,_0x3251c0){if(intUtil[_0x8055('0x19')](_0x3251c0)){return request({'uri':util[_0x8055('0xb')](_0x8055('0x1a'),_0x11bee0[_0x8055('0x1b')]),'qs':{'email':_0x3251c0}})[_0x8055('0x17')](function(_0x2d77bb){if(_0x2d77bb[_0x8055('0x1c')]){logger[_0x8055('0x8')]('Agent\x20found!');return _[_0x8055('0x1d')](_0x2d77bb,function(_0x1991aa){return _0x1991aa['contact'][_0x8055('0x1e')]===_0x3251c0;});}else{logger[_0x8055('0x8')](_0x8055('0x1f'));return request({'uri':util['format'](_0x8055('0x20'),_0x11bee0[_0x8055('0x1b')])})['then'](function(_0x53dc24){logger[_0x8055('0x8')]('Admin\x20account\x20selected.');return _0x53dc24;});}});}else{logger[_0x8055('0x8')](_0x8055('0x21'));return request({'uri':util[_0x8055('0xb')](_0x8055('0x20'),_0x11bee0['remoteUri'])})[_0x8055('0x17')](function(_0x426ee0){logger[_0x8055('0x8')]('Admin\x20account\x20selected.');return _0x426ee0;});}}function getEndUser(_0x19fbe9,_0x4b7686,_0x4d09a8){logger[_0x8055('0x8')]('Searching\x20enduser\x20with\x20phone',_0x4d09a8);return request({'uri':util[_0x8055('0xb')](_0x8055('0x22'),_0x19fbe9[_0x8055('0x1b')]),'qs':{'phone':_0x4d09a8}})[_0x8055('0x17')](function(_0xac7b75){if(_0xac7b75[_0x8055('0x1c')]){logger['info'](_0x8055('0x23'));return _[_0x8055('0x1d')](_0xac7b75,{'phone':_0x4d09a8});}else{logger[_0x8055('0x8')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x8055('0xb')](_0x8055('0x22'),_0x19fbe9[_0x8055('0x1b')]),'method':_0x8055('0x16'),'body':{'name':_0x4b7686,'phone':_0x4d09a8}})[_0x8055('0x17')](function(_0x4c5ae3){logger['info']('Enduser\x20created.');return _0x4c5ae3;});}});}function getAuth(_0x3f5afd){return util[_0x8055('0xb')]('Basic\x20%s',new Buffer(_0x3f5afd[_0x8055('0x24')]+':X')[_0x8055('0x25')]('base64'));}function request(_0x19b108){logger['debug']('[HTTP]',JSON[_0x8055('0x26')](_0x19b108));return rp(_['defaults'](_0x19b108,{'method':_0x8055('0x27'),'headers':headers,'json':!![]}));}function getTags(_0x13e793,_0x2f50a6){var _0x26f892=[];if(_0x13e793&&_0x13e793[_0x8055('0x1c')]>0x0){_0x26f892=_['map'](_0x13e793,_0x2f50a6);}return _0x26f892;}function getCustomFields(_0x2efd4e,_0x419cd9){var _0x414a82=[];var _0x4166b8={'custom_fields':[]};if(_0x2efd4e[_0x8055('0x1c')]>0x0){_[_0x8055('0x28')](_0x2efd4e,function(_0x5da65a){if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x2a')&&_0x5da65a[_0x8055('0x2b')]&&!_0x5da65a[_0x8055('0x2c')]){_0x4166b8[_0x5da65a[_0x8055('0x2b')]['toLowerCase']()]=_0x5da65a['content']['toString']();}else if(_0x5da65a[_0x8055('0x29')]==='string'&&_0x5da65a[_0x8055('0x2d')]&&_0x5da65a[_0x8055('0x2c')]){_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x5da65a[_0x8055('0x2f')][_0x8055('0x25')]()});}else if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x30')&&_0x5da65a[_0x8055('0x31')]&&_0x5da65a[_0x8055('0x2d')]&&_0x5da65a['customField']){_0x419cd9[_0x5da65a[_0x8055('0x31')]]&&_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x419cd9[_0x5da65a[_0x8055('0x31')]][_0x8055('0x25')]()});}else if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x32')&&_0x5da65a[_0x8055('0x33')]&&_0x5da65a[_0x8055('0x33')][_0x8055('0x34')]&&_0x5da65a['idField']&&_0x5da65a[_0x8055('0x2c')]){_0x419cd9[_0x5da65a['Variable']['name'][_0x8055('0x35')]()]&&_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x419cd9[_0x5da65a[_0x8055('0x33')]['name']['toLowerCase']()]['toString']()});}});}return _0x4166b8;}exports['queue']=function(_0x2b90b3,_0x10867c,_0x34ee8b,_0x96bde1,_0x4daff6,_0x4b6738){var _0x56cb8c,_0x4abdcd;_0x4b6738[_0x8055('0x1b')]=intUtil[_0x8055('0x36')](_0x4b6738[_0x8055('0x1b')]);_0x4b6738['serverUrl']=intUtil[_0x8055('0x36')](_0x4b6738[_0x8055('0x37')]);if(_0x4daff6&&_0x4daff6[_0x8055('0x38')]){logger['info']('[QUEUE]',_0x8055('0x39'));_0x10867c[_0x8055('0x3a')]=util['format'](_0x8055('0x3b'),_0x4b6738[_0x8055('0x37')],_0x10867c[_0x8055('0x3c')],md5(_0x10867c[_0x8055('0x3c')]));}else{_0x10867c[_0x8055('0x3a')]='';}headers[_0x8055('0x3d')]=getAuth(_0x4b6738);return getUser(_0x4b6738,_0x96bde1[_0x8055('0x1e')])['then'](function(_0x3d5388){_0x56cb8c=_0x3d5388;logger[_0x8055('0x8')](_0x8055('0x3e'),_0x56cb8c['id']);return getEndUser(_0x4b6738,_0x10867c['calleridname'],_0x10867c[_0x8055('0x3f')]);})[_0x8055('0x17')](function(_0x2f4a88){_0x4abdcd=_0x2f4a88;logger[_0x8055('0x8')](_0x8055('0x40'),_0x4abdcd['id']);return getTicket(_0x4b6738,_0x56cb8c,_0x4abdcd,_0x34ee8b,_0x10867c);})['then'](function(_0x14f386){if(_0x14f386&&_0x14f386['id']){logger[_0x8055('0x8')](_0x8055('0x18'));logger[_0x8055('0x8')]('The\x20Ticket\x20ID\x20is:',_0x14f386['id']);logger['info']('[QUEUE]',_0x8055('0x41'));emit(util[_0x8055('0xb')](_0x8055('0x42'),_0x96bde1[_0x8055('0x34')]),'trigger:browser:url',{'uri':util['format'](_0x8055('0x43'),_0x4b6738[_0x8055('0x1b')],_0x14f386['id'])});}})[_0x8055('0x44')](function(_0x45c929){logger[_0x8055('0x45')](_0x8055('0x46'),JSON[_0x8055('0x26')](_0x45c929));});};exports[_0x8055('0x47')]=function(_0x26f7ba,_0x3301c8,_0x10ab6e,_0x161b94,_0x5c98cf,_0x438298,_0x1ec05a){var _0x5b95b5,_0x59179e;_0x438298[_0x8055('0x1b')]=intUtil['stripTrailingSlash'](_0x438298['remoteUri']);_0x438298[_0x8055('0x37')]=intUtil['stripTrailingSlash'](_0x438298[_0x8055('0x37')]);if(_0x1ec05a&&_0x1ec05a[_0x8055('0x48')]&&_0x1ec05a[_0x8055('0x48')]!==_0x8055('0x49')){logger[_0x8055('0x8')](_0x8055('0x4a'),_0x8055('0x39'));_0x3301c8['recordingURL']=util[_0x8055('0xb')](_0x8055('0x3b'),_0x438298['serverUrl'],_0x3301c8[_0x8055('0x3c')],md5(_0x3301c8['uniqueid']));}headers[_0x8055('0x3d')]=getAuth(_0x438298);return getUser(_0x438298,_0x161b94['email'])[_0x8055('0x17')](function(_0x4a70ba){_0x5b95b5=_0x4a70ba;logger['info'](_0x8055('0x3e'),_0x5b95b5['id']);return getEndUser(_0x438298,_0x3301c8[_0x8055('0x4b')],_0x3301c8[_0x8055('0x4c')]);})[_0x8055('0x17')](function(_0x4e12ac){_0x59179e=_0x4e12ac;logger[_0x8055('0x8')](_0x8055('0x40'),_0x59179e['id']);return getTicket(_0x438298,_0x5b95b5,_0x59179e,_0x10ab6e,_0x3301c8);})[_0x8055('0x17')](function(_0x20875d){if(_0x20875d&&_0x20875d['id']){logger[_0x8055('0x8')](_0x8055('0x18'));logger[_0x8055('0x8')](_0x8055('0x4d'),_0x20875d['id']);logger[_0x8055('0x8')]('[OUTBOUND]',_0x8055('0x41'));emit(util[_0x8055('0xb')](_0x8055('0x42'),_0x161b94['name']),_0x8055('0x4e'),{'uri':util[_0x8055('0xb')](_0x8055('0x43'),_0x438298[_0x8055('0x1b')],_0x20875d['id'])});}})[_0x8055('0x44')](function(_0x37116f){logger[_0x8055('0x45')](_0x8055('0x4a'),JSON['stringify'](_0x37116f));});};exports['unmanaged']=function(_0x3657ce,_0x42a429,_0x52f524,_0x5938dd,_0x4af5fa,_0x48def1){var _0xbcb426,_0x22ca1b;_0x48def1[_0x8055('0x1b')]=intUtil['stripTrailingSlash'](_0x48def1[_0x8055('0x1b')]);_0x48def1[_0x8055('0x37')]=intUtil[_0x8055('0x36')](_0x48def1[_0x8055('0x37')]);if(_0x4af5fa&&_0x4af5fa[_0x8055('0x38')]){logger[_0x8055('0x8')]('['+_0x42a429['lastevent']['toUpperCase']()+']',_0x8055('0x39'));_0x42a429['recordingURL']=util[_0x8055('0xb')](_0x8055('0x3b'),_0x48def1[_0x8055('0x37')],_0x42a429[_0x8055('0x3c')],md5(_0x42a429[_0x8055('0x3c')]));}else{_0x42a429['recordingURL']='';}headers[_0x8055('0x3d')]=getAuth(_0x48def1);return getUser(_0x48def1,'')[_0x8055('0x17')](function(_0x356723){_0xbcb426=_0x356723;logger[_0x8055('0x8')](_0x8055('0x3e'),_0xbcb426['id']);return getEndUser(_0x48def1,_0x42a429[_0x8055('0xd')],_0x42a429[_0x8055('0x3f')]);})['then'](function(_0x5d0e84){_0x22ca1b=_0x5d0e84;logger[_0x8055('0x8')](_0x8055('0x40'),_0x22ca1b['id']);return getTicket(_0x48def1,_0xbcb426,_0x22ca1b,_0x52f524,_0x42a429);})[_0x8055('0x17')](function(_0x589037){if(_0x589037){logger[_0x8055('0x8')]('Ticket\x20created!');logger[_0x8055('0x8')]('The\x20Ticket\x20ID\x20is:',_0x589037['id']);}})[_0x8055('0x44')](function(_0x40e8eb){logger[_0x8055('0x45')]('['+_0x42a429[_0x8055('0x4f')][_0x8055('0x50')]()+']',JSON['stringify'](_0x40e8eb));});};
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+var _0x4deb=['apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','nameField','customField','toLowerCase','string','picklist','type','idField','push','variableName','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','recordingFormat','none','uniqueid','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','unmanaged','lastevent','toUpperCase','error','request-promise','util','ioredis','../../../../config/logger','freshdesk','redis','localhost','application/json','emit','info','merge','Caller\x20-\x20%s','calleridname','calleridnum','Subjects','getString','Descriptions','Tags','Fields','custom_fields','mapValues','value','remoteUri','POST','then','validateEmail','format','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s'];(function(_0x10a9e5,_0x412c1a){var _0x49f8d6=function(_0x1f75f1){while(--_0x1f75f1){_0x10a9e5['push'](_0x10a9e5['shift']());}};_0x49f8d6(++_0x412c1a);}(_0x4deb,0x1e7));var _0xb4de=function(_0x53b55f,_0x7980d0){_0x53b55f=_0x53b55f-0x0;var _0x71d9fa=_0x4deb[_0x53b55f];return _0x71d9fa;};'use strict';var _=require('lodash');var rp=require(_0xb4de('0x0'));var md5=require('md5');var util=require(_0xb4de('0x1'));var Redis=require(_0xb4de('0x2'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0xb4de('0x3'))(_0xb4de('0x4'));config[_0xb4de('0x5')]=_['defaults'](config[_0xb4de('0x5')],{'host':_0xb4de('0x6'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xb4de('0x7'),'Accept':_0xb4de('0x7')};function emit(_0x2c9d4d,_0x249e90,_0xec4cbd){io['to'](_0x2c9d4d)[_0xb4de('0x8')](_0x249e90,_0xec4cbd);}function getTicket(_0x25843c,_0x40bd74,_0x1a7977,_0x583df7,_0x6f19a1){logger[_0xb4de('0x9')]('Creating\x20new\x20ticket...');var _0x172989=_[_0xb4de('0xa')]({'responder_id':_0x40bd74['id'],'requester_id':_0x1a7977['id'],'name':util['format'](_0xb4de('0xb'),_0x6f19a1[_0xb4de('0xc')]),'phone':_0x6f19a1[_0xb4de('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x583df7[_0xb4de('0xe')],_0x6f19a1,'\x20'),'description':intUtil[_0xb4de('0xf')](_0x583df7[_0xb4de('0x10')],_0x6f19a1,'<br>'),'tags':getTags(_0x583df7[_0xb4de('0x11')],'name')},getCustomFields(_0x583df7[_0xb4de('0x12')],_0x6f19a1));_0x172989[_0xb4de('0x13')]=_[_0xb4de('0x14')](_['keyBy'](_0x172989[_0xb4de('0x13')],'id'),_0xb4de('0x15'));return request({'uri':util['format']('%s/api/v2/tickets',_0x25843c[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':_0x172989})[_0xb4de('0x18')](function(_0x2aa204){logger[_0xb4de('0x9')]('Ticket\x20created!');return _0x2aa204;});}function getUser(_0x2c1031,_0x186bcc){if(intUtil[_0xb4de('0x19')](_0x186bcc)){return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/agents',_0x2c1031['remoteUri']),'qs':{'email':_0x186bcc}})['then'](function(_0x312d51){if(_0x312d51['length']){logger[_0xb4de('0x9')](_0xb4de('0x1b'));return _[_0xb4de('0x1c')](_0x312d51,function(_0x34e7af){return _0x34e7af['contact'][_0xb4de('0x1d')]===_0x186bcc;});}else{logger[_0xb4de('0x9')](_0xb4de('0x1e'));return request({'uri':util['format'](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x21456a){logger[_0xb4de('0x9')](_0xb4de('0x20'));return _0x21456a;});}});}else{logger[_0xb4de('0x9')](_0xb4de('0x21'));return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x208213){logger['info'](_0xb4de('0x20'));return _0x208213;});}}function getEndUser(_0x360776,_0x2b815b,_0x37c7a5){logger[_0xb4de('0x9')](_0xb4de('0x22'),_0x37c7a5);return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x23'),_0x360776[_0xb4de('0x16')]),'qs':{'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x1abf4b){if(_0x1abf4b[_0xb4de('0x24')]){logger[_0xb4de('0x9')](_0xb4de('0x25'));return _[_0xb4de('0x1c')](_0x1abf4b,{'phone':_0x37c7a5});}else{logger[_0xb4de('0x9')](_0xb4de('0x26'));return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/contacts',_0x360776[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':{'name':_0x2b815b,'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x55ce6c){logger[_0xb4de('0x9')](_0xb4de('0x27'));return _0x55ce6c;});}});}function getAuth(_0x469033){return util[_0xb4de('0x1a')](_0xb4de('0x28'),new Buffer(_0x469033[_0xb4de('0x29')]+':X')[_0xb4de('0x2a')](_0xb4de('0x2b')));}function request(_0x25b227){logger[_0xb4de('0x2c')](_0xb4de('0x2d'),JSON[_0xb4de('0x2e')](_0x25b227));return rp(_['defaults'](_0x25b227,{'method':_0xb4de('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x2d782e,_0x3d846d){var _0x59e4f0=[];if(_0x2d782e&&_0x2d782e[_0xb4de('0x24')]>0x0){_0x59e4f0=_[_0xb4de('0x30')](_0x2d782e,_0x3d846d);}return _0x59e4f0;}function getCustomFields(_0x49f745,_0x219240){var _0x595f0e=[];var _0x36f37f={'custom_fields':[]};if(_0x49f745[_0xb4de('0x24')]>0x0){_[_0xb4de('0x31')](_0x49f745,function(_0x588221){if(_['includes'](['string','picklist'],_0x588221['type'])&&_0x588221[_0xb4de('0x32')]&&!_0x588221[_0xb4de('0x33')]){_0x36f37f[_0x588221[_0xb4de('0x32')][_0xb4de('0x34')]()]=_0x588221['content'][_0xb4de('0x2a')]();}else if(_['includes']([_0xb4de('0x35'),_0xb4de('0x36')],_0x588221[_0xb4de('0x37')])&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x588221['content']['toString']()});}else if(_0x588221[_0xb4de('0x37')]==='variable'&&_0x588221[_0xb4de('0x3a')]&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x219240[_0x588221[_0xb4de('0x3a')]]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221[_0xb4de('0x3a')]][_0xb4de('0x2a')]()});}else if(_0x588221['type']==='customVariable'&&_0x588221['Variable']&&_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]&&_0x588221[_0xb4de('0x38')]&&_0x588221['customField']){_0x219240[_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]['toLowerCase']()]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221['Variable'][_0xb4de('0x3c')][_0xb4de('0x34')]()][_0xb4de('0x2a')]()});}});}return _0x36f37f;}exports[_0xb4de('0x3d')]=function(_0x1ff243,_0x5d39c4,_0x42a920,_0x2aa2fb,_0x5c3298,_0x3330cc){var _0x1d8b3d,_0x709926;_0x3330cc['remoteUri']=intUtil['stripTrailingSlash'](_0x3330cc['remoteUri']);_0x3330cc['serverUrl']=intUtil[_0xb4de('0x3e')](_0x3330cc[_0xb4de('0x3f')]);if(_0x5c3298&&_0x5c3298[_0xb4de('0x40')]){logger[_0xb4de('0x9')](_0xb4de('0x41'),_0xb4de('0x42'));_0x5d39c4[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x3330cc[_0xb4de('0x3f')],_0x5d39c4['uniqueid'],md5(_0x5d39c4['uniqueid']));}else{_0x5d39c4[_0xb4de('0x43')]='';}headers[_0xb4de('0x45')]=getAuth(_0x3330cc);return getUser(_0x3330cc,_0x2aa2fb[_0xb4de('0x1d')])[_0xb4de('0x18')](function(_0x379f35){_0x1d8b3d=_0x379f35;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x1d8b3d['id']);return getEndUser(_0x3330cc,_0x5d39c4[_0xb4de('0xc')],_0x5d39c4[_0xb4de('0xd')]);})['then'](function(_0x3574db){_0x709926=_0x3574db;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x709926['id']);return getTicket(_0x3330cc,_0x1d8b3d,_0x709926,_0x42a920,_0x5d39c4);})[_0xb4de('0x18')](function(_0x3beb70){if(_0x3beb70&&_0x3beb70['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x3beb70['id']);logger['info'](_0xb4de('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xb4de('0x48'),_0x2aa2fb[_0xb4de('0x3c')]),'trigger:browser:url',{'uri':util[_0xb4de('0x1a')](_0xb4de('0x49'),_0x3330cc['remoteUri'],_0x3beb70['id'])});}})[_0xb4de('0x4a')](function(_0x3b1961){logger['error'](_0xb4de('0x41'),JSON[_0xb4de('0x2e')](_0x3b1961));});};exports['outbound']=function(_0x1cddb0,_0x6cfd2,_0x5c1fd2,_0x4fa8bc,_0x24dc8f,_0x126dc6,_0x81fc9d){var _0x1805aa,_0x2b39b1;_0x126dc6['remoteUri']=intUtil['stripTrailingSlash'](_0x126dc6['remoteUri']);_0x126dc6['serverUrl']=intUtil[_0xb4de('0x3e')](_0x126dc6[_0xb4de('0x3f')]);if(_0x81fc9d&&_0x81fc9d['recordingFormat']&&_0x81fc9d[_0xb4de('0x4b')]!==_0xb4de('0x4c')){logger[_0xb4de('0x9')]('[OUTBOUND]',_0xb4de('0x42'));_0x6cfd2[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x126dc6[_0xb4de('0x3f')],_0x6cfd2[_0xb4de('0x4d')],md5(_0x6cfd2[_0xb4de('0x4d')]));}headers[_0xb4de('0x45')]=getAuth(_0x126dc6);return getUser(_0x126dc6,_0x4fa8bc['email'])[_0xb4de('0x18')](function(_0x11af14){_0x1805aa=_0x11af14;logger['info'](_0xb4de('0x46'),_0x1805aa['id']);return getEndUser(_0x126dc6,_0x6cfd2[_0xb4de('0x4e')],_0x6cfd2[_0xb4de('0x4f')]);})['then'](function(_0x39cbc1){_0x2b39b1=_0x39cbc1;logger[_0xb4de('0x9')]('The\x20Enduser\x20ID\x20is:',_0x2b39b1['id']);return getTicket(_0x126dc6,_0x1805aa,_0x2b39b1,_0x5c1fd2,_0x6cfd2);})['then'](function(_0x523842){if(_0x523842&&_0x523842['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x523842['id']);logger[_0xb4de('0x9')](_0xb4de('0x51'),_0xb4de('0x52'));emit(util[_0xb4de('0x1a')](_0xb4de('0x48'),_0x4fa8bc[_0xb4de('0x3c')]),_0xb4de('0x53'),{'uri':util['format'](_0xb4de('0x49'),_0x126dc6[_0xb4de('0x16')],_0x523842['id'])});}})['catch'](function(_0x38e561){logger['error']('[OUTBOUND]',JSON[_0xb4de('0x2e')](_0x38e561));});};exports[_0xb4de('0x54')]=function(_0x4a3aa0,_0x18c115,_0x29d9bb,_0x5dbaa7,_0x429df7,_0x4eb127){var _0x39a48c,_0x5ee78c;_0x4eb127['remoteUri']=intUtil[_0xb4de('0x3e')](_0x4eb127['remoteUri']);_0x4eb127[_0xb4de('0x3f')]=intUtil[_0xb4de('0x3e')](_0x4eb127[_0xb4de('0x3f')]);if(_0x429df7&&_0x429df7[_0xb4de('0x40')]){logger['info']('['+_0x18c115[_0xb4de('0x55')][_0xb4de('0x56')]()+']',_0xb4de('0x42'));_0x18c115[_0xb4de('0x43')]=util[_0xb4de('0x1a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4eb127[_0xb4de('0x3f')],_0x18c115[_0xb4de('0x4d')],md5(_0x18c115['uniqueid']));}else{_0x18c115[_0xb4de('0x43')]='';}headers['Authorization']=getAuth(_0x4eb127);return getUser(_0x4eb127,'')[_0xb4de('0x18')](function(_0xa02c55){_0x39a48c=_0xa02c55;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x39a48c['id']);return getEndUser(_0x4eb127,_0x18c115['calleridname'],_0x18c115[_0xb4de('0xd')]);})[_0xb4de('0x18')](function(_0x26c967){_0x5ee78c=_0x26c967;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x5ee78c['id']);return getTicket(_0x4eb127,_0x39a48c,_0x5ee78c,_0x29d9bb,_0x18c115);})[_0xb4de('0x18')](function(_0x35ea72){if(_0x35ea72){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x35ea72['id']);}})[_0xb4de('0x4a')](function(_0x142b6f){logger[_0xb4de('0x57')]('['+_0x18c115['lastevent'][_0xb4de('0x56')]()+']',JSON['stringify'](_0x142b6f));});};
\ No newline at end of file