Built motion from commit b5996064.|2.6.21
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index b47335f..1eb3466 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x672a=['recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','%s/helpdesk/tickets/%d','catch','error','unmanaged','lastevent','toUpperCase','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','Subjects','getString','name','Fields','custom_fields','mapValues','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','format','%s/api/v2/agents','length','Agent\x20found!','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','nameField','customField','toLowerCase','content','type','push','idField','variable','variableName','customVariable','Variable','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!'];(function(_0x5e8602,_0x2ce012){var _0x4434fb=function(_0x5ea1cb){while(--_0x5ea1cb){_0x5e8602['push'](_0x5e8602['shift']());}};_0x4434fb(++_0x2ce012);}(_0x672a,0x76));var _0xa672=function(_0x292310,_0x27accd){_0x292310=_0x292310-0x0;var _0x369a9f=_0x672a[_0x292310];return _0x369a9f;};'use strict';var _=require('lodash');var rp=require(_0xa672('0x0'));var md5=require(_0xa672('0x1'));var util=require(_0xa672('0x2'));var Redis=require(_0xa672('0x3'));var intUtil=require(_0xa672('0x4'));var config=require(_0xa672('0x5'));var logger=require(_0xa672('0x6'))(_0xa672('0x7'));config['redis']=_[_0xa672('0x8')](config[_0xa672('0x9')],{'host':_0xa672('0xa'),'port':0x18eb});var io=require(_0xa672('0xb'))(new Redis(config['redis']));var headers={'Content-Type':_0xa672('0xc'),'Accept':_0xa672('0xc')};function emit(_0xf8560c,_0x5a45c2,_0x1192f2){io['to'](_0xf8560c)[_0xa672('0xd')](_0x5a45c2,_0x1192f2);}function getTicket(_0x3061dc,_0x490185,_0x356b0e,_0x5e53c1,_0x19b0bb){logger[_0xa672('0xe')](_0xa672('0xf'));var _0x193d58=_['merge']({'responder_id':_0x490185['id'],'requester_id':_0x356b0e['id'],'name':util['format'](_0xa672('0x10'),_0x19b0bb['calleridname']),'phone':_0x19b0bb['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x5e53c1[_0xa672('0x11')],_0x19b0bb,'\x20'),'description':intUtil[_0xa672('0x12')](_0x5e53c1['Descriptions'],_0x19b0bb,'<br>'),'tags':getTags(_0x5e53c1['Tags'],_0xa672('0x13'))},getCustomFields(_0x5e53c1[_0xa672('0x14')],_0x19b0bb));_0x193d58[_0xa672('0x15')]=_[_0xa672('0x16')](_['keyBy'](_0x193d58['custom_fields'],'id'),_0xa672('0x17'));return request({'uri':util['format'](_0xa672('0x18'),_0x3061dc[_0xa672('0x19')]),'method':_0xa672('0x1a'),'body':_0x193d58})[_0xa672('0x1b')](function(_0x1d6a48){logger['info'](_0xa672('0x1c'));return _0x1d6a48;});}function getUser(_0x34e405,_0x2430c6){if(intUtil['validateEmail'](_0x2430c6)){return request({'uri':util[_0xa672('0x1d')](_0xa672('0x1e'),_0x34e405['remoteUri']),'qs':{'email':_0x2430c6}})[_0xa672('0x1b')](function(_0x3f2c81){if(_0x3f2c81[_0xa672('0x1f')]){logger[_0xa672('0xe')](_0xa672('0x20'));return _[_0xa672('0x21')](_0x3f2c81,function(_0x27bd5f){return _0x27bd5f[_0xa672('0x22')]['email']===_0x2430c6;});}else{logger[_0xa672('0xe')](_0xa672('0x23'));return request({'uri':util[_0xa672('0x1d')](_0xa672('0x24'),_0x34e405[_0xa672('0x19')])})['then'](function(_0x545f22){logger['info']('Admin\x20account\x20selected.');return _0x545f22;});}});}else{logger[_0xa672('0xe')](_0xa672('0x25'));return request({'uri':util[_0xa672('0x1d')]('%s/api/v2/agents/me',_0x34e405['remoteUri'])})[_0xa672('0x1b')](function(_0x52ec5f){logger[_0xa672('0xe')]('Admin\x20account\x20selected.');return _0x52ec5f;});}}function getEndUser(_0x552b57,_0x22270b,_0x5d6a53){logger[_0xa672('0xe')](_0xa672('0x26'),_0x5d6a53);return request({'uri':util[_0xa672('0x1d')](_0xa672('0x27'),_0x552b57['remoteUri']),'qs':{'phone':_0x5d6a53}})[_0xa672('0x1b')](function(_0x235313){if(_0x235313['length']){logger[_0xa672('0xe')]('Enduser\x20found!');return _[_0xa672('0x21')](_0x235313,{'phone':_0x5d6a53});}else{logger[_0xa672('0xe')](_0xa672('0x28'));return request({'uri':util['format'](_0xa672('0x27'),_0x552b57[_0xa672('0x19')]),'method':_0xa672('0x1a'),'body':{'name':_0x22270b,'phone':_0x5d6a53}})[_0xa672('0x1b')](function(_0x5e96a6){logger[_0xa672('0xe')](_0xa672('0x29'));return _0x5e96a6;});}});}function getAuth(_0x3a6a26){return util[_0xa672('0x1d')](_0xa672('0x2a'),new Buffer(_0x3a6a26['apiKey']+':X')[_0xa672('0x2b')](_0xa672('0x2c')));}function request(_0x204b02){logger['debug'](_0xa672('0x2d'),JSON[_0xa672('0x2e')](_0x204b02));return rp(_[_0xa672('0x8')](_0x204b02,{'method':_0xa672('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x37d732,_0x4a935f){var _0x3323e=[];if(_0x37d732&&_0x37d732[_0xa672('0x1f')]>0x0){_0x3323e=_[_0xa672('0x30')](_0x37d732,_0x4a935f);}return _0x3323e;}function getCustomFields(_0x243519,_0x149462){var _0xb27d48=[];var _0x1c22f8={'custom_fields':[]};if(_0x243519['length']>0x0){_[_0xa672('0x31')](_0x243519,function(_0x38c35e){if(_[_0xa672('0x32')]([_0xa672('0x33'),_0xa672('0x34')],_0x38c35e['type'])&&_0x38c35e[_0xa672('0x35')]&&!_0x38c35e[_0xa672('0x36')]){_0x1c22f8[_0x38c35e[_0xa672('0x35')][_0xa672('0x37')]()]=_0x38c35e[_0xa672('0x38')][_0xa672('0x2b')]();}else if(_['includes']([_0xa672('0x33'),_0xa672('0x34')],_0x38c35e[_0xa672('0x39')])&&_0x38c35e['idField']&&_0x38c35e[_0xa672('0x36')]){_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x38c35e[_0xa672('0x38')]['toString']()});}else if(_0x38c35e[_0xa672('0x39')]===_0xa672('0x3c')&&_0x38c35e[_0xa672('0x3d')]&&_0x38c35e[_0xa672('0x3b')]&&_0x38c35e[_0xa672('0x36')]){_0x149462[_0x38c35e[_0xa672('0x3d')]]&&_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x149462[_0x38c35e[_0xa672('0x3d')]][_0xa672('0x2b')]()});}else if(_0x38c35e[_0xa672('0x39')]===_0xa672('0x3e')&&_0x38c35e[_0xa672('0x3f')]&&_0x38c35e[_0xa672('0x3f')][_0xa672('0x13')]&&_0x38c35e[_0xa672('0x3b')]&&_0x38c35e[_0xa672('0x36')]){_0x149462[_0x38c35e[_0xa672('0x3f')]['name'][_0xa672('0x37')]()]&&_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x149462[_0x38c35e[_0xa672('0x3f')][_0xa672('0x13')][_0xa672('0x37')]()][_0xa672('0x2b')]()});}});}return _0x1c22f8;}exports['queue']=function(_0x1e0f2a,_0xdc578c,_0x2a90e6,_0x5417e9,_0x158de3,_0x52e06a){var _0x266a1d,_0x1e99b0;_0x52e06a['remoteUri']=intUtil['stripTrailingSlash'](_0x52e06a[_0xa672('0x19')]);_0x52e06a[_0xa672('0x40')]=intUtil['stripTrailingSlash'](_0x52e06a[_0xa672('0x40')]);if(_0x158de3&&_0x158de3[_0xa672('0x41')]){logger[_0xa672('0xe')](_0xa672('0x42'),_0xa672('0x43'));_0xdc578c[_0xa672('0x44')]=util[_0xa672('0x1d')](_0xa672('0x45'),_0x52e06a[_0xa672('0x40')],_0xdc578c[_0xa672('0x46')],md5(_0xdc578c[_0xa672('0x46')]));}else{_0xdc578c[_0xa672('0x44')]='';}headers['Authorization']=getAuth(_0x52e06a);return getUser(_0x52e06a,_0x5417e9[_0xa672('0x47')])[_0xa672('0x1b')](function(_0x512786){_0x266a1d=_0x512786;logger[_0xa672('0xe')](_0xa672('0x48'),_0x266a1d['id']);return getEndUser(_0x52e06a,_0xdc578c[_0xa672('0x49')],_0xdc578c[_0xa672('0x4a')]);})[_0xa672('0x1b')](function(_0x46ad94){_0x1e99b0=_0x46ad94;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x1e99b0['id']);return getTicket(_0x52e06a,_0x266a1d,_0x1e99b0,_0x2a90e6,_0xdc578c);})['then'](function(_0x543324){if(_0x543324&&_0x543324['id']){logger[_0xa672('0xe')]('Ticket\x20created!');logger[_0xa672('0xe')](_0xa672('0x4c'),_0x543324['id']);logger[_0xa672('0xe')](_0xa672('0x42'),_0xa672('0x4d'));emit(util[_0xa672('0x1d')](_0xa672('0x4e'),_0x5417e9[_0xa672('0x13')]),_0xa672('0x4f'),{'uri':util['format']('%s/helpdesk/tickets/%d',_0x52e06a['remoteUri'],_0x543324['id'])});}})['catch'](function(_0xfdc1cc){logger['error'](_0xa672('0x42'),JSON[_0xa672('0x2e')](_0xfdc1cc));});};exports[_0xa672('0x50')]=function(_0x31957e,_0xa04ae4,_0x42599c,_0x512a7b,_0x29ccf3,_0x5ca2d9,_0x209e14){var _0x5bd87f,_0x53fcdf;_0x5ca2d9[_0xa672('0x19')]=intUtil[_0xa672('0x51')](_0x5ca2d9[_0xa672('0x19')]);_0x5ca2d9[_0xa672('0x40')]=intUtil[_0xa672('0x51')](_0x5ca2d9[_0xa672('0x40')]);if(_0x209e14&&_0x209e14['recordingFormat']&&_0x209e14[_0xa672('0x52')]!==_0xa672('0x53')){logger[_0xa672('0xe')](_0xa672('0x54'),_0xa672('0x43'));_0xa04ae4[_0xa672('0x44')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5ca2d9[_0xa672('0x40')],_0xa04ae4[_0xa672('0x46')],md5(_0xa04ae4['uniqueid']));}headers[_0xa672('0x55')]=getAuth(_0x5ca2d9);return getUser(_0x5ca2d9,_0x512a7b[_0xa672('0x47')])['then'](function(_0x25ab7a){_0x5bd87f=_0x25ab7a;logger['info'](_0xa672('0x48'),_0x5bd87f['id']);return getEndUser(_0x5ca2d9,_0xa04ae4[_0xa672('0x56')],_0xa04ae4['destcalleridnum']);})[_0xa672('0x1b')](function(_0x1280fb){_0x53fcdf=_0x1280fb;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x53fcdf['id']);return getTicket(_0x5ca2d9,_0x5bd87f,_0x53fcdf,_0x42599c,_0xa04ae4);})[_0xa672('0x1b')](function(_0x348336){if(_0x348336&&_0x348336['id']){logger[_0xa672('0xe')](_0xa672('0x1c'));logger[_0xa672('0xe')](_0xa672('0x4c'),_0x348336['id']);logger[_0xa672('0xe')](_0xa672('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xa672('0x4e'),_0x512a7b[_0xa672('0x13')]),_0xa672('0x4f'),{'uri':util[_0xa672('0x1d')](_0xa672('0x57'),_0x5ca2d9['remoteUri'],_0x348336['id'])});}})[_0xa672('0x58')](function(_0x59b6f8){logger[_0xa672('0x59')]('[OUTBOUND]',JSON[_0xa672('0x2e')](_0x59b6f8));});};exports[_0xa672('0x5a')]=function(_0x47449a,_0x17af32,_0x21766f,_0x5b27df,_0x537bde,_0x377e9b){var _0x340d38,_0x4b25bb;_0x377e9b[_0xa672('0x19')]=intUtil[_0xa672('0x51')](_0x377e9b['remoteUri']);_0x377e9b[_0xa672('0x40')]=intUtil[_0xa672('0x51')](_0x377e9b[_0xa672('0x40')]);if(_0x537bde&&_0x537bde[_0xa672('0x41')]){logger['info']('['+_0x17af32[_0xa672('0x5b')][_0xa672('0x5c')]()+']',_0xa672('0x43'));_0x17af32[_0xa672('0x44')]=util[_0xa672('0x1d')](_0xa672('0x45'),_0x377e9b[_0xa672('0x40')],_0x17af32[_0xa672('0x46')],md5(_0x17af32[_0xa672('0x46')]));}else{_0x17af32[_0xa672('0x44')]='';}headers[_0xa672('0x55')]=getAuth(_0x377e9b);return getUser(_0x377e9b,'')[_0xa672('0x1b')](function(_0x1a1196){_0x340d38=_0x1a1196;logger[_0xa672('0xe')](_0xa672('0x48'),_0x340d38['id']);return getEndUser(_0x377e9b,_0x17af32[_0xa672('0x49')],_0x17af32[_0xa672('0x4a')]);})[_0xa672('0x1b')](function(_0x590f4b){_0x4b25bb=_0x590f4b;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x4b25bb['id']);return getTicket(_0x377e9b,_0x340d38,_0x4b25bb,_0x21766f,_0x17af32);})['then'](function(_0x18ad06){if(_0x18ad06){logger[_0xa672('0xe')](_0xa672('0x1c'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x18ad06['id']);}})['catch'](function(_0x213fc5){logger['error']('['+_0x17af32[_0xa672('0x5b')][_0xa672('0x5c')]()+']',JSON[_0xa672('0x2e')](_0x213fc5));});};
\ No newline at end of file
+var _0x4deb=['apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','nameField','customField','toLowerCase','string','picklist','type','idField','push','variableName','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','recordingFormat','none','uniqueid','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','unmanaged','lastevent','toUpperCase','error','request-promise','util','ioredis','../../../../config/logger','freshdesk','redis','localhost','application/json','emit','info','merge','Caller\x20-\x20%s','calleridname','calleridnum','Subjects','getString','Descriptions','Tags','Fields','custom_fields','mapValues','value','remoteUri','POST','then','validateEmail','format','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s'];(function(_0x10a9e5,_0x412c1a){var _0x49f8d6=function(_0x1f75f1){while(--_0x1f75f1){_0x10a9e5['push'](_0x10a9e5['shift']());}};_0x49f8d6(++_0x412c1a);}(_0x4deb,0x1e7));var _0xb4de=function(_0x53b55f,_0x7980d0){_0x53b55f=_0x53b55f-0x0;var _0x71d9fa=_0x4deb[_0x53b55f];return _0x71d9fa;};'use strict';var _=require('lodash');var rp=require(_0xb4de('0x0'));var md5=require('md5');var util=require(_0xb4de('0x1'));var Redis=require(_0xb4de('0x2'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0xb4de('0x3'))(_0xb4de('0x4'));config[_0xb4de('0x5')]=_['defaults'](config[_0xb4de('0x5')],{'host':_0xb4de('0x6'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xb4de('0x7'),'Accept':_0xb4de('0x7')};function emit(_0x2c9d4d,_0x249e90,_0xec4cbd){io['to'](_0x2c9d4d)[_0xb4de('0x8')](_0x249e90,_0xec4cbd);}function getTicket(_0x25843c,_0x40bd74,_0x1a7977,_0x583df7,_0x6f19a1){logger[_0xb4de('0x9')]('Creating\x20new\x20ticket...');var _0x172989=_[_0xb4de('0xa')]({'responder_id':_0x40bd74['id'],'requester_id':_0x1a7977['id'],'name':util['format'](_0xb4de('0xb'),_0x6f19a1[_0xb4de('0xc')]),'phone':_0x6f19a1[_0xb4de('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x583df7[_0xb4de('0xe')],_0x6f19a1,'\x20'),'description':intUtil[_0xb4de('0xf')](_0x583df7[_0xb4de('0x10')],_0x6f19a1,'<br>'),'tags':getTags(_0x583df7[_0xb4de('0x11')],'name')},getCustomFields(_0x583df7[_0xb4de('0x12')],_0x6f19a1));_0x172989[_0xb4de('0x13')]=_[_0xb4de('0x14')](_['keyBy'](_0x172989[_0xb4de('0x13')],'id'),_0xb4de('0x15'));return request({'uri':util['format']('%s/api/v2/tickets',_0x25843c[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':_0x172989})[_0xb4de('0x18')](function(_0x2aa204){logger[_0xb4de('0x9')]('Ticket\x20created!');return _0x2aa204;});}function getUser(_0x2c1031,_0x186bcc){if(intUtil[_0xb4de('0x19')](_0x186bcc)){return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/agents',_0x2c1031['remoteUri']),'qs':{'email':_0x186bcc}})['then'](function(_0x312d51){if(_0x312d51['length']){logger[_0xb4de('0x9')](_0xb4de('0x1b'));return _[_0xb4de('0x1c')](_0x312d51,function(_0x34e7af){return _0x34e7af['contact'][_0xb4de('0x1d')]===_0x186bcc;});}else{logger[_0xb4de('0x9')](_0xb4de('0x1e'));return request({'uri':util['format'](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x21456a){logger[_0xb4de('0x9')](_0xb4de('0x20'));return _0x21456a;});}});}else{logger[_0xb4de('0x9')](_0xb4de('0x21'));return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x1f'),_0x2c1031['remoteUri'])})[_0xb4de('0x18')](function(_0x208213){logger['info'](_0xb4de('0x20'));return _0x208213;});}}function getEndUser(_0x360776,_0x2b815b,_0x37c7a5){logger[_0xb4de('0x9')](_0xb4de('0x22'),_0x37c7a5);return request({'uri':util[_0xb4de('0x1a')](_0xb4de('0x23'),_0x360776[_0xb4de('0x16')]),'qs':{'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x1abf4b){if(_0x1abf4b[_0xb4de('0x24')]){logger[_0xb4de('0x9')](_0xb4de('0x25'));return _[_0xb4de('0x1c')](_0x1abf4b,{'phone':_0x37c7a5});}else{logger[_0xb4de('0x9')](_0xb4de('0x26'));return request({'uri':util[_0xb4de('0x1a')]('%s/api/v2/contacts',_0x360776[_0xb4de('0x16')]),'method':_0xb4de('0x17'),'body':{'name':_0x2b815b,'phone':_0x37c7a5}})[_0xb4de('0x18')](function(_0x55ce6c){logger[_0xb4de('0x9')](_0xb4de('0x27'));return _0x55ce6c;});}});}function getAuth(_0x469033){return util[_0xb4de('0x1a')](_0xb4de('0x28'),new Buffer(_0x469033[_0xb4de('0x29')]+':X')[_0xb4de('0x2a')](_0xb4de('0x2b')));}function request(_0x25b227){logger[_0xb4de('0x2c')](_0xb4de('0x2d'),JSON[_0xb4de('0x2e')](_0x25b227));return rp(_['defaults'](_0x25b227,{'method':_0xb4de('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x2d782e,_0x3d846d){var _0x59e4f0=[];if(_0x2d782e&&_0x2d782e[_0xb4de('0x24')]>0x0){_0x59e4f0=_[_0xb4de('0x30')](_0x2d782e,_0x3d846d);}return _0x59e4f0;}function getCustomFields(_0x49f745,_0x219240){var _0x595f0e=[];var _0x36f37f={'custom_fields':[]};if(_0x49f745[_0xb4de('0x24')]>0x0){_[_0xb4de('0x31')](_0x49f745,function(_0x588221){if(_['includes'](['string','picklist'],_0x588221['type'])&&_0x588221[_0xb4de('0x32')]&&!_0x588221[_0xb4de('0x33')]){_0x36f37f[_0x588221[_0xb4de('0x32')][_0xb4de('0x34')]()]=_0x588221['content'][_0xb4de('0x2a')]();}else if(_['includes']([_0xb4de('0x35'),_0xb4de('0x36')],_0x588221[_0xb4de('0x37')])&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x588221['content']['toString']()});}else if(_0x588221[_0xb4de('0x37')]==='variable'&&_0x588221[_0xb4de('0x3a')]&&_0x588221[_0xb4de('0x38')]&&_0x588221[_0xb4de('0x33')]){_0x219240[_0x588221[_0xb4de('0x3a')]]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221[_0xb4de('0x3a')]][_0xb4de('0x2a')]()});}else if(_0x588221['type']==='customVariable'&&_0x588221['Variable']&&_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]&&_0x588221[_0xb4de('0x38')]&&_0x588221['customField']){_0x219240[_0x588221[_0xb4de('0x3b')][_0xb4de('0x3c')]['toLowerCase']()]&&_0x36f37f[_0xb4de('0x13')][_0xb4de('0x39')]({'id':_0x588221[_0xb4de('0x38')],'value':_0x219240[_0x588221['Variable'][_0xb4de('0x3c')][_0xb4de('0x34')]()][_0xb4de('0x2a')]()});}});}return _0x36f37f;}exports[_0xb4de('0x3d')]=function(_0x1ff243,_0x5d39c4,_0x42a920,_0x2aa2fb,_0x5c3298,_0x3330cc){var _0x1d8b3d,_0x709926;_0x3330cc['remoteUri']=intUtil['stripTrailingSlash'](_0x3330cc['remoteUri']);_0x3330cc['serverUrl']=intUtil[_0xb4de('0x3e')](_0x3330cc[_0xb4de('0x3f')]);if(_0x5c3298&&_0x5c3298[_0xb4de('0x40')]){logger[_0xb4de('0x9')](_0xb4de('0x41'),_0xb4de('0x42'));_0x5d39c4[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x3330cc[_0xb4de('0x3f')],_0x5d39c4['uniqueid'],md5(_0x5d39c4['uniqueid']));}else{_0x5d39c4[_0xb4de('0x43')]='';}headers[_0xb4de('0x45')]=getAuth(_0x3330cc);return getUser(_0x3330cc,_0x2aa2fb[_0xb4de('0x1d')])[_0xb4de('0x18')](function(_0x379f35){_0x1d8b3d=_0x379f35;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x1d8b3d['id']);return getEndUser(_0x3330cc,_0x5d39c4[_0xb4de('0xc')],_0x5d39c4[_0xb4de('0xd')]);})['then'](function(_0x3574db){_0x709926=_0x3574db;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x709926['id']);return getTicket(_0x3330cc,_0x1d8b3d,_0x709926,_0x42a920,_0x5d39c4);})[_0xb4de('0x18')](function(_0x3beb70){if(_0x3beb70&&_0x3beb70['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x3beb70['id']);logger['info'](_0xb4de('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xb4de('0x48'),_0x2aa2fb[_0xb4de('0x3c')]),'trigger:browser:url',{'uri':util[_0xb4de('0x1a')](_0xb4de('0x49'),_0x3330cc['remoteUri'],_0x3beb70['id'])});}})[_0xb4de('0x4a')](function(_0x3b1961){logger['error'](_0xb4de('0x41'),JSON[_0xb4de('0x2e')](_0x3b1961));});};exports['outbound']=function(_0x1cddb0,_0x6cfd2,_0x5c1fd2,_0x4fa8bc,_0x24dc8f,_0x126dc6,_0x81fc9d){var _0x1805aa,_0x2b39b1;_0x126dc6['remoteUri']=intUtil['stripTrailingSlash'](_0x126dc6['remoteUri']);_0x126dc6['serverUrl']=intUtil[_0xb4de('0x3e')](_0x126dc6[_0xb4de('0x3f')]);if(_0x81fc9d&&_0x81fc9d['recordingFormat']&&_0x81fc9d[_0xb4de('0x4b')]!==_0xb4de('0x4c')){logger[_0xb4de('0x9')]('[OUTBOUND]',_0xb4de('0x42'));_0x6cfd2[_0xb4de('0x43')]=util[_0xb4de('0x1a')](_0xb4de('0x44'),_0x126dc6[_0xb4de('0x3f')],_0x6cfd2[_0xb4de('0x4d')],md5(_0x6cfd2[_0xb4de('0x4d')]));}headers[_0xb4de('0x45')]=getAuth(_0x126dc6);return getUser(_0x126dc6,_0x4fa8bc['email'])[_0xb4de('0x18')](function(_0x11af14){_0x1805aa=_0x11af14;logger['info'](_0xb4de('0x46'),_0x1805aa['id']);return getEndUser(_0x126dc6,_0x6cfd2[_0xb4de('0x4e')],_0x6cfd2[_0xb4de('0x4f')]);})['then'](function(_0x39cbc1){_0x2b39b1=_0x39cbc1;logger[_0xb4de('0x9')]('The\x20Enduser\x20ID\x20is:',_0x2b39b1['id']);return getTicket(_0x126dc6,_0x1805aa,_0x2b39b1,_0x5c1fd2,_0x6cfd2);})['then'](function(_0x523842){if(_0x523842&&_0x523842['id']){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x523842['id']);logger[_0xb4de('0x9')](_0xb4de('0x51'),_0xb4de('0x52'));emit(util[_0xb4de('0x1a')](_0xb4de('0x48'),_0x4fa8bc[_0xb4de('0x3c')]),_0xb4de('0x53'),{'uri':util['format'](_0xb4de('0x49'),_0x126dc6[_0xb4de('0x16')],_0x523842['id'])});}})['catch'](function(_0x38e561){logger['error']('[OUTBOUND]',JSON[_0xb4de('0x2e')](_0x38e561));});};exports[_0xb4de('0x54')]=function(_0x4a3aa0,_0x18c115,_0x29d9bb,_0x5dbaa7,_0x429df7,_0x4eb127){var _0x39a48c,_0x5ee78c;_0x4eb127['remoteUri']=intUtil[_0xb4de('0x3e')](_0x4eb127['remoteUri']);_0x4eb127[_0xb4de('0x3f')]=intUtil[_0xb4de('0x3e')](_0x4eb127[_0xb4de('0x3f')]);if(_0x429df7&&_0x429df7[_0xb4de('0x40')]){logger['info']('['+_0x18c115[_0xb4de('0x55')][_0xb4de('0x56')]()+']',_0xb4de('0x42'));_0x18c115[_0xb4de('0x43')]=util[_0xb4de('0x1a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4eb127[_0xb4de('0x3f')],_0x18c115[_0xb4de('0x4d')],md5(_0x18c115['uniqueid']));}else{_0x18c115[_0xb4de('0x43')]='';}headers['Authorization']=getAuth(_0x4eb127);return getUser(_0x4eb127,'')[_0xb4de('0x18')](function(_0xa02c55){_0x39a48c=_0xa02c55;logger[_0xb4de('0x9')](_0xb4de('0x46'),_0x39a48c['id']);return getEndUser(_0x4eb127,_0x18c115['calleridname'],_0x18c115[_0xb4de('0xd')]);})[_0xb4de('0x18')](function(_0x26c967){_0x5ee78c=_0x26c967;logger[_0xb4de('0x9')](_0xb4de('0x47'),_0x5ee78c['id']);return getTicket(_0x4eb127,_0x39a48c,_0x5ee78c,_0x29d9bb,_0x18c115);})[_0xb4de('0x18')](function(_0x35ea72){if(_0x35ea72){logger[_0xb4de('0x9')]('Ticket\x20created!');logger[_0xb4de('0x9')](_0xb4de('0x50'),_0x35ea72['id']);}})[_0xb4de('0x4a')](function(_0x142b6f){logger[_0xb4de('0x57')]('['+_0x18c115['lastevent'][_0xb4de('0x56')]()+']',JSON['stringify'](_0x142b6f));});};
\ No newline at end of file