Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 22c4117..44c6712 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x0558=['push','content','variable','variableName','customVariable','Variable','name','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','error','[QUEUE]','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','trigger:browser:url','lastevent','toUpperCase','request-promise','ioredis','../../../../config/environment','defaults','redis','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','Subjects','getString','Descriptions','Fields','custom_fields','mapValues','value','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','length','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','Enduser\x20found!','apiKey','toString','stringify','GET','forEach','type','string','nameField','customField','idField'];(function(_0x243231,_0x336987){var _0x2cbfb7=function(_0x423e95){while(--_0x423e95){_0x243231['push'](_0x243231['shift']());}};_0x2cbfb7(++_0x336987);}(_0x0558,0x116));var _0x8055=function(_0x528bb5,_0x119c5b){_0x528bb5=_0x528bb5-0x0;var _0x58e8ca=_0x0558[_0x528bb5];return _0x58e8ca;};'use strict';var _=require('lodash');var rp=require(_0x8055('0x0'));var md5=require('md5');var util=require('util');var Redis=require(_0x8055('0x1'));var intUtil=require('./util');var config=require(_0x8055('0x2'));var logger=require('../../../../config/logger')('freshdesk');config['redis']=_[_0x8055('0x3')](config[_0x8055('0x4')],{'host':_0x8055('0x5'),'port':0x18eb});var io=require(_0x8055('0x6'))(new Redis(config[_0x8055('0x4')]));var headers={'Content-Type':_0x8055('0x7'),'Accept':_0x8055('0x7')};function emit(_0x2b4e5b,_0xdbf2f,_0xc8d39c){io['to'](_0x2b4e5b)['emit'](_0xdbf2f,_0xc8d39c);}function getTicket(_0x3e750b,_0x48c3f5,_0x4f1b9b,_0x1a0aaf,_0x4bc1d6){logger[_0x8055('0x8')](_0x8055('0x9'));var _0x29c3a2=_[_0x8055('0xa')]({'responder_id':_0x48c3f5['id'],'requester_id':_0x4f1b9b['id'],'name':util[_0x8055('0xb')](_0x8055('0xc'),_0x4bc1d6[_0x8055('0xd')]),'phone':_0x4bc1d6['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x1a0aaf[_0x8055('0xe')],_0x4bc1d6,'\x20'),'description':intUtil[_0x8055('0xf')](_0x1a0aaf[_0x8055('0x10')],_0x4bc1d6,'<br>'),'tags':getTags(_0x1a0aaf['Tags'],'name')},getCustomFields(_0x1a0aaf[_0x8055('0x11')],_0x4bc1d6));_0x29c3a2[_0x8055('0x12')]=_[_0x8055('0x13')](_['keyBy'](_0x29c3a2[_0x8055('0x12')],'id'),_0x8055('0x14'));return request({'uri':util['format'](_0x8055('0x15'),_0x3e750b['remoteUri']),'method':_0x8055('0x16'),'body':_0x29c3a2})[_0x8055('0x17')](function(_0x10df4a){logger['info'](_0x8055('0x18'));return _0x10df4a;});}function getUser(_0x11bee0,_0x3251c0){if(intUtil[_0x8055('0x19')](_0x3251c0)){return request({'uri':util[_0x8055('0xb')](_0x8055('0x1a'),_0x11bee0[_0x8055('0x1b')]),'qs':{'email':_0x3251c0}})[_0x8055('0x17')](function(_0x2d77bb){if(_0x2d77bb[_0x8055('0x1c')]){logger[_0x8055('0x8')]('Agent\x20found!');return _[_0x8055('0x1d')](_0x2d77bb,function(_0x1991aa){return _0x1991aa['contact'][_0x8055('0x1e')]===_0x3251c0;});}else{logger[_0x8055('0x8')](_0x8055('0x1f'));return request({'uri':util['format'](_0x8055('0x20'),_0x11bee0[_0x8055('0x1b')])})['then'](function(_0x53dc24){logger[_0x8055('0x8')]('Admin\x20account\x20selected.');return _0x53dc24;});}});}else{logger[_0x8055('0x8')](_0x8055('0x21'));return request({'uri':util[_0x8055('0xb')](_0x8055('0x20'),_0x11bee0['remoteUri'])})[_0x8055('0x17')](function(_0x426ee0){logger[_0x8055('0x8')]('Admin\x20account\x20selected.');return _0x426ee0;});}}function getEndUser(_0x19fbe9,_0x4b7686,_0x4d09a8){logger[_0x8055('0x8')]('Searching\x20enduser\x20with\x20phone',_0x4d09a8);return request({'uri':util[_0x8055('0xb')](_0x8055('0x22'),_0x19fbe9[_0x8055('0x1b')]),'qs':{'phone':_0x4d09a8}})[_0x8055('0x17')](function(_0xac7b75){if(_0xac7b75[_0x8055('0x1c')]){logger['info'](_0x8055('0x23'));return _[_0x8055('0x1d')](_0xac7b75,{'phone':_0x4d09a8});}else{logger[_0x8055('0x8')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x8055('0xb')](_0x8055('0x22'),_0x19fbe9[_0x8055('0x1b')]),'method':_0x8055('0x16'),'body':{'name':_0x4b7686,'phone':_0x4d09a8}})[_0x8055('0x17')](function(_0x4c5ae3){logger['info']('Enduser\x20created.');return _0x4c5ae3;});}});}function getAuth(_0x3f5afd){return util[_0x8055('0xb')]('Basic\x20%s',new Buffer(_0x3f5afd[_0x8055('0x24')]+':X')[_0x8055('0x25')]('base64'));}function request(_0x19b108){logger['debug']('[HTTP]',JSON[_0x8055('0x26')](_0x19b108));return rp(_['defaults'](_0x19b108,{'method':_0x8055('0x27'),'headers':headers,'json':!![]}));}function getTags(_0x13e793,_0x2f50a6){var _0x26f892=[];if(_0x13e793&&_0x13e793[_0x8055('0x1c')]>0x0){_0x26f892=_['map'](_0x13e793,_0x2f50a6);}return _0x26f892;}function getCustomFields(_0x2efd4e,_0x419cd9){var _0x414a82=[];var _0x4166b8={'custom_fields':[]};if(_0x2efd4e[_0x8055('0x1c')]>0x0){_[_0x8055('0x28')](_0x2efd4e,function(_0x5da65a){if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x2a')&&_0x5da65a[_0x8055('0x2b')]&&!_0x5da65a[_0x8055('0x2c')]){_0x4166b8[_0x5da65a[_0x8055('0x2b')]['toLowerCase']()]=_0x5da65a['content']['toString']();}else if(_0x5da65a[_0x8055('0x29')]==='string'&&_0x5da65a[_0x8055('0x2d')]&&_0x5da65a[_0x8055('0x2c')]){_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x5da65a[_0x8055('0x2f')][_0x8055('0x25')]()});}else if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x30')&&_0x5da65a[_0x8055('0x31')]&&_0x5da65a[_0x8055('0x2d')]&&_0x5da65a['customField']){_0x419cd9[_0x5da65a[_0x8055('0x31')]]&&_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x419cd9[_0x5da65a[_0x8055('0x31')]][_0x8055('0x25')]()});}else if(_0x5da65a[_0x8055('0x29')]===_0x8055('0x32')&&_0x5da65a[_0x8055('0x33')]&&_0x5da65a[_0x8055('0x33')][_0x8055('0x34')]&&_0x5da65a['idField']&&_0x5da65a[_0x8055('0x2c')]){_0x419cd9[_0x5da65a['Variable']['name'][_0x8055('0x35')]()]&&_0x4166b8[_0x8055('0x12')][_0x8055('0x2e')]({'id':_0x5da65a[_0x8055('0x2d')],'value':_0x419cd9[_0x5da65a[_0x8055('0x33')]['name']['toLowerCase']()]['toString']()});}});}return _0x4166b8;}exports['queue']=function(_0x2b90b3,_0x10867c,_0x34ee8b,_0x96bde1,_0x4daff6,_0x4b6738){var _0x56cb8c,_0x4abdcd;_0x4b6738[_0x8055('0x1b')]=intUtil[_0x8055('0x36')](_0x4b6738[_0x8055('0x1b')]);_0x4b6738['serverUrl']=intUtil[_0x8055('0x36')](_0x4b6738[_0x8055('0x37')]);if(_0x4daff6&&_0x4daff6[_0x8055('0x38')]){logger['info']('[QUEUE]',_0x8055('0x39'));_0x10867c[_0x8055('0x3a')]=util['format'](_0x8055('0x3b'),_0x4b6738[_0x8055('0x37')],_0x10867c[_0x8055('0x3c')],md5(_0x10867c[_0x8055('0x3c')]));}else{_0x10867c[_0x8055('0x3a')]='';}headers[_0x8055('0x3d')]=getAuth(_0x4b6738);return getUser(_0x4b6738,_0x96bde1[_0x8055('0x1e')])['then'](function(_0x3d5388){_0x56cb8c=_0x3d5388;logger[_0x8055('0x8')](_0x8055('0x3e'),_0x56cb8c['id']);return getEndUser(_0x4b6738,_0x10867c['calleridname'],_0x10867c[_0x8055('0x3f')]);})[_0x8055('0x17')](function(_0x2f4a88){_0x4abdcd=_0x2f4a88;logger[_0x8055('0x8')](_0x8055('0x40'),_0x4abdcd['id']);return getTicket(_0x4b6738,_0x56cb8c,_0x4abdcd,_0x34ee8b,_0x10867c);})['then'](function(_0x14f386){if(_0x14f386&&_0x14f386['id']){logger[_0x8055('0x8')](_0x8055('0x18'));logger[_0x8055('0x8')]('The\x20Ticket\x20ID\x20is:',_0x14f386['id']);logger['info']('[QUEUE]',_0x8055('0x41'));emit(util[_0x8055('0xb')](_0x8055('0x42'),_0x96bde1[_0x8055('0x34')]),'trigger:browser:url',{'uri':util['format'](_0x8055('0x43'),_0x4b6738[_0x8055('0x1b')],_0x14f386['id'])});}})[_0x8055('0x44')](function(_0x45c929){logger[_0x8055('0x45')](_0x8055('0x46'),JSON[_0x8055('0x26')](_0x45c929));});};exports[_0x8055('0x47')]=function(_0x26f7ba,_0x3301c8,_0x10ab6e,_0x161b94,_0x5c98cf,_0x438298,_0x1ec05a){var _0x5b95b5,_0x59179e;_0x438298[_0x8055('0x1b')]=intUtil['stripTrailingSlash'](_0x438298['remoteUri']);_0x438298[_0x8055('0x37')]=intUtil['stripTrailingSlash'](_0x438298[_0x8055('0x37')]);if(_0x1ec05a&&_0x1ec05a[_0x8055('0x48')]&&_0x1ec05a[_0x8055('0x48')]!==_0x8055('0x49')){logger[_0x8055('0x8')](_0x8055('0x4a'),_0x8055('0x39'));_0x3301c8['recordingURL']=util[_0x8055('0xb')](_0x8055('0x3b'),_0x438298['serverUrl'],_0x3301c8[_0x8055('0x3c')],md5(_0x3301c8['uniqueid']));}headers[_0x8055('0x3d')]=getAuth(_0x438298);return getUser(_0x438298,_0x161b94['email'])[_0x8055('0x17')](function(_0x4a70ba){_0x5b95b5=_0x4a70ba;logger['info'](_0x8055('0x3e'),_0x5b95b5['id']);return getEndUser(_0x438298,_0x3301c8[_0x8055('0x4b')],_0x3301c8[_0x8055('0x4c')]);})[_0x8055('0x17')](function(_0x4e12ac){_0x59179e=_0x4e12ac;logger[_0x8055('0x8')](_0x8055('0x40'),_0x59179e['id']);return getTicket(_0x438298,_0x5b95b5,_0x59179e,_0x10ab6e,_0x3301c8);})[_0x8055('0x17')](function(_0x20875d){if(_0x20875d&&_0x20875d['id']){logger[_0x8055('0x8')](_0x8055('0x18'));logger[_0x8055('0x8')](_0x8055('0x4d'),_0x20875d['id']);logger[_0x8055('0x8')]('[OUTBOUND]',_0x8055('0x41'));emit(util[_0x8055('0xb')](_0x8055('0x42'),_0x161b94['name']),_0x8055('0x4e'),{'uri':util[_0x8055('0xb')](_0x8055('0x43'),_0x438298[_0x8055('0x1b')],_0x20875d['id'])});}})[_0x8055('0x44')](function(_0x37116f){logger[_0x8055('0x45')](_0x8055('0x4a'),JSON['stringify'](_0x37116f));});};exports['unmanaged']=function(_0x3657ce,_0x42a429,_0x52f524,_0x5938dd,_0x4af5fa,_0x48def1){var _0xbcb426,_0x22ca1b;_0x48def1[_0x8055('0x1b')]=intUtil['stripTrailingSlash'](_0x48def1[_0x8055('0x1b')]);_0x48def1[_0x8055('0x37')]=intUtil[_0x8055('0x36')](_0x48def1[_0x8055('0x37')]);if(_0x4af5fa&&_0x4af5fa[_0x8055('0x38')]){logger[_0x8055('0x8')]('['+_0x42a429['lastevent']['toUpperCase']()+']',_0x8055('0x39'));_0x42a429['recordingURL']=util[_0x8055('0xb')](_0x8055('0x3b'),_0x48def1[_0x8055('0x37')],_0x42a429[_0x8055('0x3c')],md5(_0x42a429[_0x8055('0x3c')]));}else{_0x42a429['recordingURL']='';}headers[_0x8055('0x3d')]=getAuth(_0x48def1);return getUser(_0x48def1,'')[_0x8055('0x17')](function(_0x356723){_0xbcb426=_0x356723;logger[_0x8055('0x8')](_0x8055('0x3e'),_0xbcb426['id']);return getEndUser(_0x48def1,_0x42a429[_0x8055('0xd')],_0x42a429[_0x8055('0x3f')]);})['then'](function(_0x5d0e84){_0x22ca1b=_0x5d0e84;logger[_0x8055('0x8')](_0x8055('0x40'),_0x22ca1b['id']);return getTicket(_0x48def1,_0xbcb426,_0x22ca1b,_0x52f524,_0x42a429);})[_0x8055('0x17')](function(_0x589037){if(_0x589037){logger[_0x8055('0x8')]('Ticket\x20created!');logger[_0x8055('0x8')]('The\x20Ticket\x20ID\x20is:',_0x589037['id']);}})[_0x8055('0x44')](function(_0x40e8eb){logger[_0x8055('0x45')]('['+_0x42a429[_0x8055('0x4f')][_0x8055('0x50')]()+']',JSON['stringify'](_0x40e8eb));});};
\ No newline at end of file
+var _0xfea7=['POST','validateEmail','then','length','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','stringify','defaults','GET','map','includes','string','picklist','type','nameField','customField','toLowerCase','toString','idField','push','content','variable','variableName','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','error','unmanaged','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','getString','Subjects','Tags','name','custom_fields','mapValues','value','%s/api/v2/tickets','remoteUri'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xfea7,0x1b5));var _0x7fea=function(_0x5b7e27,_0x36fb5a){_0x5b7e27=_0x5b7e27-0x0;var _0xbfe91f=_0xfea7[_0x5b7e27];return _0xbfe91f;};'use strict';var _=require(_0x7fea('0x0'));var rp=require(_0x7fea('0x1'));var md5=require(_0x7fea('0x2'));var util=require(_0x7fea('0x3'));var Redis=require(_0x7fea('0x4'));var intUtil=require(_0x7fea('0x5'));var config=require(_0x7fea('0x6'));var logger=require(_0x7fea('0x7'))(_0x7fea('0x8'));config[_0x7fea('0x9')]=_['defaults'](config['redis'],{'host':_0x7fea('0xa'),'port':0x18eb});var io=require(_0x7fea('0xb'))(new Redis(config[_0x7fea('0x9')]));var headers={'Content-Type':_0x7fea('0xc'),'Accept':'application/json'};function emit(_0x2e5ac4,_0x17149c,_0x448abc){io['to'](_0x2e5ac4)[_0x7fea('0xd')](_0x17149c,_0x448abc);}function getTicket(_0x478dac,_0x2934fc,_0x589b04,_0x596124,_0x54e582){logger[_0x7fea('0xe')](_0x7fea('0xf'));var _0x4d17df=_[_0x7fea('0x10')]({'responder_id':_0x2934fc['id'],'requester_id':_0x589b04['id'],'name':util[_0x7fea('0x11')](_0x7fea('0x12'),_0x54e582['calleridname']),'phone':_0x54e582['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x7fea('0x13')](_0x596124[_0x7fea('0x14')],_0x54e582,'\x20'),'description':intUtil['getString'](_0x596124['Descriptions'],_0x54e582,'<br>'),'tags':getTags(_0x596124[_0x7fea('0x15')],_0x7fea('0x16'))},getCustomFields(_0x596124['Fields'],_0x54e582));_0x4d17df[_0x7fea('0x17')]=_[_0x7fea('0x18')](_['keyBy'](_0x4d17df['custom_fields'],'id'),_0x7fea('0x19'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x1a'),_0x478dac[_0x7fea('0x1b')]),'method':_0x7fea('0x1c'),'body':_0x4d17df})['then'](function(_0x4017a6){logger[_0x7fea('0xe')]('Ticket\x20created!');return _0x4017a6;});}function getUser(_0x4eecaf,_0x1807c0){if(intUtil[_0x7fea('0x1d')](_0x1807c0)){return request({'uri':util[_0x7fea('0x11')]('%s/api/v2/agents',_0x4eecaf[_0x7fea('0x1b')]),'qs':{'email':_0x1807c0}})[_0x7fea('0x1e')](function(_0x408c3d){if(_0x408c3d[_0x7fea('0x1f')]){logger[_0x7fea('0xe')]('Agent\x20found!');return _['find'](_0x408c3d,function(_0x4a2a28){return _0x4a2a28[_0x7fea('0x20')][_0x7fea('0x21')]===_0x1807c0;});}else{logger['info'](_0x7fea('0x22'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x23'),_0x4eecaf[_0x7fea('0x1b')])})[_0x7fea('0x1e')](function(_0x3d7ffc){logger['info'](_0x7fea('0x24'));return _0x3d7ffc;});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x23'),_0x4eecaf[_0x7fea('0x1b')])})[_0x7fea('0x1e')](function(_0x59365a){logger['info']('Admin\x20account\x20selected.');return _0x59365a;});}}function getEndUser(_0x2432a3,_0x270beb,_0x4b837e){logger[_0x7fea('0xe')](_0x7fea('0x25'),_0x4b837e);return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x26'),_0x2432a3[_0x7fea('0x1b')]),'qs':{'phone':_0x4b837e}})[_0x7fea('0x1e')](function(_0x2b5360){if(_0x2b5360[_0x7fea('0x1f')]){logger[_0x7fea('0xe')]('Enduser\x20found!');return _['find'](_0x2b5360,{'phone':_0x4b837e});}else{logger[_0x7fea('0xe')](_0x7fea('0x27'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x26'),_0x2432a3[_0x7fea('0x1b')]),'method':'POST','body':{'name':_0x270beb,'phone':_0x4b837e}})['then'](function(_0x114290){logger[_0x7fea('0xe')](_0x7fea('0x28'));return _0x114290;});}});}function getAuth(_0x270abf){return util['format'](_0x7fea('0x29'),new Buffer(_0x270abf[_0x7fea('0x2a')]+':X')['toString'](_0x7fea('0x2b')));}function request(_0x18c9fb){logger['debug'](_0x7fea('0x2c'),JSON[_0x7fea('0x2d')](_0x18c9fb));return rp(_[_0x7fea('0x2e')](_0x18c9fb,{'method':_0x7fea('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x2d9c5a,_0x283a26){var _0x5e7d64=[];if(_0x2d9c5a&&_0x2d9c5a['length']>0x0){_0x5e7d64=_[_0x7fea('0x30')](_0x2d9c5a,_0x283a26);}return _0x5e7d64;}function getCustomFields(_0x4c2621,_0x37c8c5){var _0x59739a=[];var _0x3eb9f4={'custom_fields':[]};if(_0x4c2621[_0x7fea('0x1f')]>0x0){_['forEach'](_0x4c2621,function(_0x3dc7a8){if(_[_0x7fea('0x31')]([_0x7fea('0x32'),_0x7fea('0x33')],_0x3dc7a8[_0x7fea('0x34')])&&_0x3dc7a8[_0x7fea('0x35')]&&!_0x3dc7a8[_0x7fea('0x36')]){_0x3eb9f4[_0x3dc7a8[_0x7fea('0x35')][_0x7fea('0x37')]()]=_0x3dc7a8['content'][_0x7fea('0x38')]();}else if(_[_0x7fea('0x31')]([_0x7fea('0x32'),_0x7fea('0x33')],_0x3dc7a8[_0x7fea('0x34')])&&_0x3dc7a8[_0x7fea('0x39')]&&_0x3dc7a8['customField']){_0x3eb9f4[_0x7fea('0x17')][_0x7fea('0x3a')]({'id':_0x3dc7a8[_0x7fea('0x39')],'value':_0x3dc7a8[_0x7fea('0x3b')][_0x7fea('0x38')]()});}else if(_0x3dc7a8[_0x7fea('0x34')]===_0x7fea('0x3c')&&_0x3dc7a8[_0x7fea('0x3d')]&&_0x3dc7a8[_0x7fea('0x39')]&&_0x3dc7a8[_0x7fea('0x36')]){_0x37c8c5[_0x3dc7a8[_0x7fea('0x3d')]]&&_0x3eb9f4['custom_fields'][_0x7fea('0x3a')]({'id':_0x3dc7a8['idField'],'value':_0x37c8c5[_0x3dc7a8[_0x7fea('0x3d')]][_0x7fea('0x38')]()});}else if(_0x3dc7a8[_0x7fea('0x34')]==='customVariable'&&_0x3dc7a8[_0x7fea('0x3e')]&&_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')]&&_0x3dc7a8['idField']&&_0x3dc7a8[_0x7fea('0x36')]){_0x37c8c5[_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')][_0x7fea('0x37')]()]&&_0x3eb9f4[_0x7fea('0x17')][_0x7fea('0x3a')]({'id':_0x3dc7a8['idField'],'value':_0x37c8c5[_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')][_0x7fea('0x37')]()]['toString']()});}});}return _0x3eb9f4;}exports[_0x7fea('0x3f')]=function(_0x55d427,_0x49edab,_0x3a9a4c,_0x293869,_0x466c8a,_0xd6eba0){var _0x3de08a,_0x518332;_0xd6eba0['remoteUri']=intUtil['stripTrailingSlash'](_0xd6eba0[_0x7fea('0x1b')]);_0xd6eba0[_0x7fea('0x40')]=intUtil[_0x7fea('0x41')](_0xd6eba0[_0x7fea('0x40')]);if(_0x466c8a&&_0x466c8a[_0x7fea('0x42')]){logger[_0x7fea('0xe')](_0x7fea('0x43'),_0x7fea('0x44'));_0x49edab[_0x7fea('0x45')]=util[_0x7fea('0x11')](_0x7fea('0x46'),_0xd6eba0['serverUrl'],_0x49edab[_0x7fea('0x47')],md5(_0x49edab[_0x7fea('0x47')]));}else{_0x49edab[_0x7fea('0x45')]='';}headers[_0x7fea('0x48')]=getAuth(_0xd6eba0);return getUser(_0xd6eba0,_0x293869[_0x7fea('0x21')])['then'](function(_0x98cdc8){_0x3de08a=_0x98cdc8;logger[_0x7fea('0xe')](_0x7fea('0x49'),_0x3de08a['id']);return getEndUser(_0xd6eba0,_0x49edab[_0x7fea('0x4a')],_0x49edab[_0x7fea('0x4b')]);})[_0x7fea('0x1e')](function(_0x44775a){_0x518332=_0x44775a;logger[_0x7fea('0xe')](_0x7fea('0x4c'),_0x518332['id']);return getTicket(_0xd6eba0,_0x3de08a,_0x518332,_0x3a9a4c,_0x49edab);})[_0x7fea('0x1e')](function(_0x2b074b){if(_0x2b074b&&_0x2b074b['id']){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')](_0x7fea('0x4e'),_0x2b074b['id']);logger[_0x7fea('0xe')](_0x7fea('0x43'),_0x7fea('0x4f'));emit(util[_0x7fea('0x11')](_0x7fea('0x50'),_0x293869['name']),_0x7fea('0x51'),{'uri':util[_0x7fea('0x11')]('%s/helpdesk/tickets/%d',_0xd6eba0[_0x7fea('0x1b')],_0x2b074b['id'])});}})[_0x7fea('0x52')](function(_0x1692b5){logger['error'](_0x7fea('0x43'),JSON[_0x7fea('0x2d')](_0x1692b5));});};exports[_0x7fea('0x53')]=function(_0x1f1c74,_0x40a8ec,_0x4afc42,_0x546404,_0x2c6f2a,_0x2d83eb,_0x502815){var _0x5a3b4c,_0x3cdcea;_0x2d83eb[_0x7fea('0x1b')]=intUtil[_0x7fea('0x41')](_0x2d83eb['remoteUri']);_0x2d83eb[_0x7fea('0x40')]=intUtil[_0x7fea('0x41')](_0x2d83eb[_0x7fea('0x40')]);if(_0x502815&&_0x502815[_0x7fea('0x54')]&&_0x502815['recordingFormat']!==_0x7fea('0x55')){logger[_0x7fea('0xe')](_0x7fea('0x56'),'Recording\x20is\x20enabled!');_0x40a8ec['recordingURL']=util[_0x7fea('0x11')](_0x7fea('0x46'),_0x2d83eb[_0x7fea('0x40')],_0x40a8ec[_0x7fea('0x47')],md5(_0x40a8ec[_0x7fea('0x47')]));}headers[_0x7fea('0x48')]=getAuth(_0x2d83eb);return getUser(_0x2d83eb,_0x546404[_0x7fea('0x21')])[_0x7fea('0x1e')](function(_0x3f482a){_0x5a3b4c=_0x3f482a;logger[_0x7fea('0xe')](_0x7fea('0x49'),_0x5a3b4c['id']);return getEndUser(_0x2d83eb,_0x40a8ec[_0x7fea('0x57')],_0x40a8ec[_0x7fea('0x58')]);})['then'](function(_0x2ec18b){_0x3cdcea=_0x2ec18b;logger[_0x7fea('0xe')]('The\x20Enduser\x20ID\x20is:',_0x3cdcea['id']);return getTicket(_0x2d83eb,_0x5a3b4c,_0x3cdcea,_0x4afc42,_0x40a8ec);})[_0x7fea('0x1e')](function(_0x59e8bf){if(_0x59e8bf&&_0x59e8bf['id']){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')](_0x7fea('0x4e'),_0x59e8bf['id']);logger[_0x7fea('0xe')](_0x7fea('0x56'),_0x7fea('0x4f'));emit(util[_0x7fea('0x11')](_0x7fea('0x50'),_0x546404[_0x7fea('0x16')]),_0x7fea('0x51'),{'uri':util[_0x7fea('0x11')]('%s/helpdesk/tickets/%d',_0x2d83eb[_0x7fea('0x1b')],_0x59e8bf['id'])});}})[_0x7fea('0x52')](function(_0x389c5d){logger[_0x7fea('0x59')](_0x7fea('0x56'),JSON['stringify'](_0x389c5d));});};exports[_0x7fea('0x5a')]=function(_0x49af11,_0x1d3f64,_0x5c8faa,_0x312841,_0x1aefb9,_0x1d12e2){var _0x2d7abc,_0x52aa4b;_0x1d12e2[_0x7fea('0x1b')]=intUtil[_0x7fea('0x41')](_0x1d12e2['remoteUri']);_0x1d12e2[_0x7fea('0x40')]=intUtil['stripTrailingSlash'](_0x1d12e2[_0x7fea('0x40')]);if(_0x1aefb9&&_0x1aefb9['monitor_format']){logger[_0x7fea('0xe')]('['+_0x1d3f64[_0x7fea('0x5b')][_0x7fea('0x5c')]()+']',_0x7fea('0x44'));_0x1d3f64[_0x7fea('0x45')]=util[_0x7fea('0x11')](_0x7fea('0x46'),_0x1d12e2['serverUrl'],_0x1d3f64[_0x7fea('0x47')],md5(_0x1d3f64['uniqueid']));}else{_0x1d3f64['recordingURL']='';}headers[_0x7fea('0x48')]=getAuth(_0x1d12e2);return getUser(_0x1d12e2,'')[_0x7fea('0x1e')](function(_0x50c646){_0x2d7abc=_0x50c646;logger[_0x7fea('0xe')]('The\x20User\x20ID\x20is:',_0x2d7abc['id']);return getEndUser(_0x1d12e2,_0x1d3f64[_0x7fea('0x4a')],_0x1d3f64[_0x7fea('0x4b')]);})[_0x7fea('0x1e')](function(_0x4d561b){_0x52aa4b=_0x4d561b;logger[_0x7fea('0xe')](_0x7fea('0x4c'),_0x52aa4b['id']);return getTicket(_0x1d12e2,_0x2d7abc,_0x52aa4b,_0x5c8faa,_0x1d3f64);})['then'](function(_0x4e0988){if(_0x4e0988){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4e0988['id']);}})[_0x7fea('0x52')](function(_0x142113){logger[_0x7fea('0x59')]('['+_0x1d3f64[_0x7fea('0x5b')][_0x7fea('0x5c')]()+']',JSON[_0x7fea('0x2d')](_0x142113));});};
\ No newline at end of file