Built motion from commit 9d1906d1.|2.5.40
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e0ff798..44c6712 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x3d5c=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridname','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','unmanaged','lastevent','toUpperCase','lodash','md5','util','./util','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','Ticket\x20created!','validateEmail','find','email','%s/api/v2/agents/me','then','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','length','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','type','string','nameField','toLowerCase','content','idField','customField','push','variable','variableName','customVariable','Variable','name','queue','serverUrl','monitor_format','[QUEUE]','recordingURL'];(function(_0xdad237,_0x361a1d){var _0x15c575=function(_0x8db2f6){while(--_0x8db2f6){_0xdad237['push'](_0xdad237['shift']());}};_0x15c575(++_0x361a1d);}(_0x3d5c,0x6f));var _0xc3d5=function(_0x1e7517,_0x4b03c9){_0x1e7517=_0x1e7517-0x0;var _0x522f4c=_0x3d5c[_0x1e7517];return _0x522f4c;};'use strict';var _=require(_0xc3d5('0x0'));var rp=require('request-promise');var md5=require(_0xc3d5('0x1'));var util=require(_0xc3d5('0x2'));var Redis=require('ioredis');var intUtil=require(_0xc3d5('0x3'));var config=require('../../../../config/environment');var logger=require(_0xc3d5('0x4'))(_0xc3d5('0x5'));config['redis']=_['defaults'](config[_0xc3d5('0x6')],{'host':_0xc3d5('0x7'),'port':0x18eb});var io=require(_0xc3d5('0x8'))(new Redis(config[_0xc3d5('0x6')]));var headers={'Content-Type':_0xc3d5('0x9'),'Accept':'application/json'};function emit(_0x4e0050,_0x327b0c,_0x2b8fe6){io['to'](_0x4e0050)[_0xc3d5('0xa')](_0x327b0c,_0x2b8fe6);}function getTicket(_0x3cd58b,_0x5480ed,_0x3182fe,_0x137bdf,_0x4b30b4){logger[_0xc3d5('0xb')](_0xc3d5('0xc'));var _0x12e99f=_[_0xc3d5('0xd')]({'responder_id':_0x5480ed['id'],'requester_id':_0x3182fe['id'],'name':util[_0xc3d5('0xe')](_0xc3d5('0xf'),_0x4b30b4['calleridname']),'phone':_0x4b30b4[_0xc3d5('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xc3d5('0x11')](_0x137bdf[_0xc3d5('0x12')],_0x4b30b4,'\x20'),'description':intUtil['getString'](_0x137bdf[_0xc3d5('0x13')],_0x4b30b4,_0xc3d5('0x14')),'tags':getTags(_0x137bdf[_0xc3d5('0x15')],'name')},getCustomFields(_0x137bdf[_0xc3d5('0x16')],_0x4b30b4));_0x12e99f[_0xc3d5('0x17')]=_[_0xc3d5('0x18')](_[_0xc3d5('0x19')](_0x12e99f[_0xc3d5('0x17')],'id'),_0xc3d5('0x1a'));return request({'uri':util['format'](_0xc3d5('0x1b'),_0x3cd58b[_0xc3d5('0x1c')]),'method':'POST','body':_0x12e99f})['then'](function(_0x555a4f){logger['info'](_0xc3d5('0x1d'));return _0x555a4f;});}function getUser(_0x38417e,_0x2400b5){if(intUtil[_0xc3d5('0x1e')](_0x2400b5)){return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/agents',_0x38417e[_0xc3d5('0x1c')]),'qs':{'email':_0x2400b5}})['then'](function(_0x321f8c){if(_0x321f8c['length']){logger['info']('Agent\x20found!');return _[_0xc3d5('0x1f')](_0x321f8c,function(_0x42aa70){return _0x42aa70['contact'][_0xc3d5('0x20')]===_0x2400b5;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xc3d5('0x21'),_0x38417e[_0xc3d5('0x1c')])})['then'](function(_0x199389){logger['info']('Admin\x20account\x20selected.');return _0x199389;});}});}else{logger[_0xc3d5('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/agents/me',_0x38417e[_0xc3d5('0x1c')])})[_0xc3d5('0x22')](function(_0x5db414){logger[_0xc3d5('0xb')](_0xc3d5('0x23'));return _0x5db414;});}}function getEndUser(_0x9f9e27,_0x2d5c12,_0x4a9564){logger[_0xc3d5('0xb')](_0xc3d5('0x24'),_0x4a9564);return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/contacts',_0x9f9e27[_0xc3d5('0x1c')]),'qs':{'phone':_0x4a9564}})['then'](function(_0x2cf2c1){if(_0x2cf2c1[_0xc3d5('0x25')]){logger['info']('Enduser\x20found!');return _[_0xc3d5('0x1f')](_0x2cf2c1,{'phone':_0x4a9564});}else{logger['info'](_0xc3d5('0x26'));return request({'uri':util[_0xc3d5('0xe')]('%s/api/v2/contacts',_0x9f9e27[_0xc3d5('0x1c')]),'method':_0xc3d5('0x27'),'body':{'name':_0x2d5c12,'phone':_0x4a9564}})[_0xc3d5('0x22')](function(_0x12e551){logger[_0xc3d5('0xb')](_0xc3d5('0x28'));return _0x12e551;});}});}function getAuth(_0xf86e03){return util['format'](_0xc3d5('0x29'),new Buffer(_0xf86e03['apiKey']+':X')[_0xc3d5('0x2a')](_0xc3d5('0x2b')));}function request(_0x313b1f){logger[_0xc3d5('0x2c')](_0xc3d5('0x2d'),JSON[_0xc3d5('0x2e')](_0x313b1f));return rp(_[_0xc3d5('0x2f')](_0x313b1f,{'method':_0xc3d5('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x2acfbf,_0xffe0a2){var _0x97a7f=[];if(_0x2acfbf&&_0x2acfbf[_0xc3d5('0x25')]>0x0){_0x97a7f=_[_0xc3d5('0x31')](_0x2acfbf,_0xffe0a2);}return _0x97a7f;}function getCustomFields(_0x5328f9,_0x131a78){var _0x5b713c=[];var _0x5015bc={'custom_fields':[]};if(_0x5328f9[_0xc3d5('0x25')]>0x0){_[_0xc3d5('0x32')](_0x5328f9,function(_0x31bd51){if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x34')&&_0x31bd51[_0xc3d5('0x35')]&&!_0x31bd51['customField']){_0x5015bc[_0x31bd51[_0xc3d5('0x35')][_0xc3d5('0x36')]()]=_0x31bd51[_0xc3d5('0x37')][_0xc3d5('0x2a')]();}else if(_0x31bd51['type']===_0xc3d5('0x34')&&_0x31bd51[_0xc3d5('0x38')]&&_0x31bd51[_0xc3d5('0x39')]){_0x5015bc['custom_fields'][_0xc3d5('0x3a')]({'id':_0x31bd51[_0xc3d5('0x38')],'value':_0x31bd51[_0xc3d5('0x37')][_0xc3d5('0x2a')]()});}else if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x3b')&&_0x31bd51[_0xc3d5('0x3c')]&&_0x31bd51[_0xc3d5('0x38')]&&_0x31bd51[_0xc3d5('0x39')]){_0x131a78[_0x31bd51[_0xc3d5('0x3c')]]&&_0x5015bc[_0xc3d5('0x17')]['push']({'id':_0x31bd51['idField'],'value':_0x131a78[_0x31bd51[_0xc3d5('0x3c')]][_0xc3d5('0x2a')]()});}else if(_0x31bd51[_0xc3d5('0x33')]===_0xc3d5('0x3d')&&_0x31bd51[_0xc3d5('0x3e')]&&_0x31bd51['Variable']['name']&&_0x31bd51['idField']&&_0x31bd51['customField']){_0x131a78[_0x31bd51[_0xc3d5('0x3e')][_0xc3d5('0x3f')][_0xc3d5('0x36')]()]&&_0x5015bc[_0xc3d5('0x17')][_0xc3d5('0x3a')]({'id':_0x31bd51[_0xc3d5('0x38')],'value':_0x131a78[_0x31bd51[_0xc3d5('0x3e')][_0xc3d5('0x3f')]['toLowerCase']()][_0xc3d5('0x2a')]()});}});}return _0x5015bc;}exports[_0xc3d5('0x40')]=function(_0x97bd10,_0x4f00c2,_0x4253f5,_0x4e34a0,_0x4e9e0a,_0x34b904){var _0xad2d8f,_0xcb8280;_0x34b904[_0xc3d5('0x1c')]=intUtil['stripTrailingSlash'](_0x34b904[_0xc3d5('0x1c')]);_0x34b904[_0xc3d5('0x41')]=intUtil['stripTrailingSlash'](_0x34b904['serverUrl']);if(_0x4e9e0a&&_0x4e9e0a[_0xc3d5('0x42')]){logger['info'](_0xc3d5('0x43'),'Recording\x20is\x20enabled!');_0x4f00c2[_0xc3d5('0x44')]=util[_0xc3d5('0xe')](_0xc3d5('0x45'),_0x34b904['serverUrl'],_0x4f00c2[_0xc3d5('0x46')],md5(_0x4f00c2[_0xc3d5('0x46')]));}else{_0x4f00c2['recordingURL']='';}headers[_0xc3d5('0x47')]=getAuth(_0x34b904);return getUser(_0x34b904,_0x4e34a0['email'])['then'](function(_0x32382e){_0xad2d8f=_0x32382e;logger[_0xc3d5('0xb')]('The\x20User\x20ID\x20is:',_0xad2d8f['id']);return getEndUser(_0x34b904,_0x4f00c2[_0xc3d5('0x48')],_0x4f00c2[_0xc3d5('0x10')]);})[_0xc3d5('0x22')](function(_0x2a66af){_0xcb8280=_0x2a66af;logger[_0xc3d5('0xb')]('The\x20Enduser\x20ID\x20is:',_0xcb8280['id']);return getTicket(_0x34b904,_0xad2d8f,_0xcb8280,_0x4253f5,_0x4f00c2);})[_0xc3d5('0x22')](function(_0x554bb3){if(_0x554bb3&&_0x554bb3['id']){logger[_0xc3d5('0xb')](_0xc3d5('0x1d'));logger['info'](_0xc3d5('0x49'),_0x554bb3['id']);logger[_0xc3d5('0xb')](_0xc3d5('0x43'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc3d5('0xe')](_0xc3d5('0x4a'),_0x4e34a0['name']),_0xc3d5('0x4b'),{'uri':util[_0xc3d5('0xe')](_0xc3d5('0x4c'),_0x34b904[_0xc3d5('0x1c')],_0x554bb3['id'])});}})[_0xc3d5('0x4d')](function(_0x1e055b){logger[_0xc3d5('0x4e')](_0xc3d5('0x43'),JSON[_0xc3d5('0x2e')](_0x1e055b));});};exports[_0xc3d5('0x4f')]=function(_0x6e660f,_0x5386b5,_0x38f2af,_0xbb4836,_0x18cd32,_0xcf3c96,_0x18e680){var _0xd10d6f,_0x149219;_0xcf3c96[_0xc3d5('0x1c')]=intUtil['stripTrailingSlash'](_0xcf3c96[_0xc3d5('0x1c')]);_0xcf3c96[_0xc3d5('0x41')]=intUtil[_0xc3d5('0x50')](_0xcf3c96[_0xc3d5('0x41')]);if(_0x18e680&&_0x18e680[_0xc3d5('0x51')]&&_0x18e680[_0xc3d5('0x51')]!=='none'){logger[_0xc3d5('0xb')](_0xc3d5('0x52'),_0xc3d5('0x53'));_0x5386b5[_0xc3d5('0x44')]=util[_0xc3d5('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xcf3c96[_0xc3d5('0x41')],_0x5386b5[_0xc3d5('0x46')],md5(_0x5386b5['uniqueid']));}headers[_0xc3d5('0x47')]=getAuth(_0xcf3c96);return getUser(_0xcf3c96,_0xbb4836[_0xc3d5('0x20')])['then'](function(_0x35d1f6){_0xd10d6f=_0x35d1f6;logger[_0xc3d5('0xb')](_0xc3d5('0x54'),_0xd10d6f['id']);return getEndUser(_0xcf3c96,_0x5386b5[_0xc3d5('0x55')],_0x5386b5['destcalleridnum']);})[_0xc3d5('0x22')](function(_0x3341d6){_0x149219=_0x3341d6;logger[_0xc3d5('0xb')](_0xc3d5('0x56'),_0x149219['id']);return getTicket(_0xcf3c96,_0xd10d6f,_0x149219,_0x38f2af,_0x5386b5);})[_0xc3d5('0x22')](function(_0x57b5ba){if(_0x57b5ba&&_0x57b5ba['id']){logger['info'](_0xc3d5('0x1d'));logger[_0xc3d5('0xb')](_0xc3d5('0x49'),_0x57b5ba['id']);logger[_0xc3d5('0xb')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc3d5('0xe')]('user:%s',_0xbb4836['name']),_0xc3d5('0x4b'),{'uri':util[_0xc3d5('0xe')]('%s/helpdesk/tickets/%d',_0xcf3c96[_0xc3d5('0x1c')],_0x57b5ba['id'])});}})[_0xc3d5('0x4d')](function(_0xf1b560){logger[_0xc3d5('0x4e')](_0xc3d5('0x52'),JSON[_0xc3d5('0x2e')](_0xf1b560));});};exports[_0xc3d5('0x57')]=function(_0x5becfb,_0x2c60f7,_0x418d41,_0x2c3691,_0x1dbe1c,_0xbc7398){var _0x38a1b4,_0x1c1709;_0xbc7398['remoteUri']=intUtil[_0xc3d5('0x50')](_0xbc7398['remoteUri']);_0xbc7398[_0xc3d5('0x41')]=intUtil[_0xc3d5('0x50')](_0xbc7398[_0xc3d5('0x41')]);if(_0x1dbe1c&&_0x1dbe1c[_0xc3d5('0x42')]){logger[_0xc3d5('0xb')]('['+_0x2c60f7[_0xc3d5('0x58')][_0xc3d5('0x59')]()+']',_0xc3d5('0x53'));_0x2c60f7[_0xc3d5('0x44')]=util[_0xc3d5('0xe')](_0xc3d5('0x45'),_0xbc7398[_0xc3d5('0x41')],_0x2c60f7['uniqueid'],md5(_0x2c60f7['uniqueid']));}else{_0x2c60f7[_0xc3d5('0x44')]='';}headers['Authorization']=getAuth(_0xbc7398);return getUser(_0xbc7398,'')['then'](function(_0x54eaa1){_0x38a1b4=_0x54eaa1;logger['info'](_0xc3d5('0x54'),_0x38a1b4['id']);return getEndUser(_0xbc7398,_0x2c60f7[_0xc3d5('0x48')],_0x2c60f7['calleridnum']);})[_0xc3d5('0x22')](function(_0x12ab53){_0x1c1709=_0x12ab53;logger[_0xc3d5('0xb')](_0xc3d5('0x56'),_0x1c1709['id']);return getTicket(_0xbc7398,_0x38a1b4,_0x1c1709,_0x418d41,_0x2c60f7);})[_0xc3d5('0x22')](function(_0x1dcce1){if(_0x1dcce1){logger[_0xc3d5('0xb')](_0xc3d5('0x1d'));logger[_0xc3d5('0xb')](_0xc3d5('0x49'),_0x1dcce1['id']);}})[_0xc3d5('0x4d')](function(_0x40fc23){logger[_0xc3d5('0x4e')]('['+_0x2c60f7[_0xc3d5('0x58')][_0xc3d5('0x59')]()+']',JSON[_0xc3d5('0x2e')](_0x40fc23));});};
\ No newline at end of file
+var _0xfea7=['POST','validateEmail','then','length','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','stringify','defaults','GET','map','includes','string','picklist','type','nameField','customField','toLowerCase','toString','idField','push','content','variable','variableName','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','error','unmanaged','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','getString','Subjects','Tags','name','custom_fields','mapValues','value','%s/api/v2/tickets','remoteUri'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xfea7,0x1b5));var _0x7fea=function(_0x5b7e27,_0x36fb5a){_0x5b7e27=_0x5b7e27-0x0;var _0xbfe91f=_0xfea7[_0x5b7e27];return _0xbfe91f;};'use strict';var _=require(_0x7fea('0x0'));var rp=require(_0x7fea('0x1'));var md5=require(_0x7fea('0x2'));var util=require(_0x7fea('0x3'));var Redis=require(_0x7fea('0x4'));var intUtil=require(_0x7fea('0x5'));var config=require(_0x7fea('0x6'));var logger=require(_0x7fea('0x7'))(_0x7fea('0x8'));config[_0x7fea('0x9')]=_['defaults'](config['redis'],{'host':_0x7fea('0xa'),'port':0x18eb});var io=require(_0x7fea('0xb'))(new Redis(config[_0x7fea('0x9')]));var headers={'Content-Type':_0x7fea('0xc'),'Accept':'application/json'};function emit(_0x2e5ac4,_0x17149c,_0x448abc){io['to'](_0x2e5ac4)[_0x7fea('0xd')](_0x17149c,_0x448abc);}function getTicket(_0x478dac,_0x2934fc,_0x589b04,_0x596124,_0x54e582){logger[_0x7fea('0xe')](_0x7fea('0xf'));var _0x4d17df=_[_0x7fea('0x10')]({'responder_id':_0x2934fc['id'],'requester_id':_0x589b04['id'],'name':util[_0x7fea('0x11')](_0x7fea('0x12'),_0x54e582['calleridname']),'phone':_0x54e582['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x7fea('0x13')](_0x596124[_0x7fea('0x14')],_0x54e582,'\x20'),'description':intUtil['getString'](_0x596124['Descriptions'],_0x54e582,'<br>'),'tags':getTags(_0x596124[_0x7fea('0x15')],_0x7fea('0x16'))},getCustomFields(_0x596124['Fields'],_0x54e582));_0x4d17df[_0x7fea('0x17')]=_[_0x7fea('0x18')](_['keyBy'](_0x4d17df['custom_fields'],'id'),_0x7fea('0x19'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x1a'),_0x478dac[_0x7fea('0x1b')]),'method':_0x7fea('0x1c'),'body':_0x4d17df})['then'](function(_0x4017a6){logger[_0x7fea('0xe')]('Ticket\x20created!');return _0x4017a6;});}function getUser(_0x4eecaf,_0x1807c0){if(intUtil[_0x7fea('0x1d')](_0x1807c0)){return request({'uri':util[_0x7fea('0x11')]('%s/api/v2/agents',_0x4eecaf[_0x7fea('0x1b')]),'qs':{'email':_0x1807c0}})[_0x7fea('0x1e')](function(_0x408c3d){if(_0x408c3d[_0x7fea('0x1f')]){logger[_0x7fea('0xe')]('Agent\x20found!');return _['find'](_0x408c3d,function(_0x4a2a28){return _0x4a2a28[_0x7fea('0x20')][_0x7fea('0x21')]===_0x1807c0;});}else{logger['info'](_0x7fea('0x22'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x23'),_0x4eecaf[_0x7fea('0x1b')])})[_0x7fea('0x1e')](function(_0x3d7ffc){logger['info'](_0x7fea('0x24'));return _0x3d7ffc;});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x23'),_0x4eecaf[_0x7fea('0x1b')])})[_0x7fea('0x1e')](function(_0x59365a){logger['info']('Admin\x20account\x20selected.');return _0x59365a;});}}function getEndUser(_0x2432a3,_0x270beb,_0x4b837e){logger[_0x7fea('0xe')](_0x7fea('0x25'),_0x4b837e);return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x26'),_0x2432a3[_0x7fea('0x1b')]),'qs':{'phone':_0x4b837e}})[_0x7fea('0x1e')](function(_0x2b5360){if(_0x2b5360[_0x7fea('0x1f')]){logger[_0x7fea('0xe')]('Enduser\x20found!');return _['find'](_0x2b5360,{'phone':_0x4b837e});}else{logger[_0x7fea('0xe')](_0x7fea('0x27'));return request({'uri':util[_0x7fea('0x11')](_0x7fea('0x26'),_0x2432a3[_0x7fea('0x1b')]),'method':'POST','body':{'name':_0x270beb,'phone':_0x4b837e}})['then'](function(_0x114290){logger[_0x7fea('0xe')](_0x7fea('0x28'));return _0x114290;});}});}function getAuth(_0x270abf){return util['format'](_0x7fea('0x29'),new Buffer(_0x270abf[_0x7fea('0x2a')]+':X')['toString'](_0x7fea('0x2b')));}function request(_0x18c9fb){logger['debug'](_0x7fea('0x2c'),JSON[_0x7fea('0x2d')](_0x18c9fb));return rp(_[_0x7fea('0x2e')](_0x18c9fb,{'method':_0x7fea('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x2d9c5a,_0x283a26){var _0x5e7d64=[];if(_0x2d9c5a&&_0x2d9c5a['length']>0x0){_0x5e7d64=_[_0x7fea('0x30')](_0x2d9c5a,_0x283a26);}return _0x5e7d64;}function getCustomFields(_0x4c2621,_0x37c8c5){var _0x59739a=[];var _0x3eb9f4={'custom_fields':[]};if(_0x4c2621[_0x7fea('0x1f')]>0x0){_['forEach'](_0x4c2621,function(_0x3dc7a8){if(_[_0x7fea('0x31')]([_0x7fea('0x32'),_0x7fea('0x33')],_0x3dc7a8[_0x7fea('0x34')])&&_0x3dc7a8[_0x7fea('0x35')]&&!_0x3dc7a8[_0x7fea('0x36')]){_0x3eb9f4[_0x3dc7a8[_0x7fea('0x35')][_0x7fea('0x37')]()]=_0x3dc7a8['content'][_0x7fea('0x38')]();}else if(_[_0x7fea('0x31')]([_0x7fea('0x32'),_0x7fea('0x33')],_0x3dc7a8[_0x7fea('0x34')])&&_0x3dc7a8[_0x7fea('0x39')]&&_0x3dc7a8['customField']){_0x3eb9f4[_0x7fea('0x17')][_0x7fea('0x3a')]({'id':_0x3dc7a8[_0x7fea('0x39')],'value':_0x3dc7a8[_0x7fea('0x3b')][_0x7fea('0x38')]()});}else if(_0x3dc7a8[_0x7fea('0x34')]===_0x7fea('0x3c')&&_0x3dc7a8[_0x7fea('0x3d')]&&_0x3dc7a8[_0x7fea('0x39')]&&_0x3dc7a8[_0x7fea('0x36')]){_0x37c8c5[_0x3dc7a8[_0x7fea('0x3d')]]&&_0x3eb9f4['custom_fields'][_0x7fea('0x3a')]({'id':_0x3dc7a8['idField'],'value':_0x37c8c5[_0x3dc7a8[_0x7fea('0x3d')]][_0x7fea('0x38')]()});}else if(_0x3dc7a8[_0x7fea('0x34')]==='customVariable'&&_0x3dc7a8[_0x7fea('0x3e')]&&_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')]&&_0x3dc7a8['idField']&&_0x3dc7a8[_0x7fea('0x36')]){_0x37c8c5[_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')][_0x7fea('0x37')]()]&&_0x3eb9f4[_0x7fea('0x17')][_0x7fea('0x3a')]({'id':_0x3dc7a8['idField'],'value':_0x37c8c5[_0x3dc7a8[_0x7fea('0x3e')][_0x7fea('0x16')][_0x7fea('0x37')]()]['toString']()});}});}return _0x3eb9f4;}exports[_0x7fea('0x3f')]=function(_0x55d427,_0x49edab,_0x3a9a4c,_0x293869,_0x466c8a,_0xd6eba0){var _0x3de08a,_0x518332;_0xd6eba0['remoteUri']=intUtil['stripTrailingSlash'](_0xd6eba0[_0x7fea('0x1b')]);_0xd6eba0[_0x7fea('0x40')]=intUtil[_0x7fea('0x41')](_0xd6eba0[_0x7fea('0x40')]);if(_0x466c8a&&_0x466c8a[_0x7fea('0x42')]){logger[_0x7fea('0xe')](_0x7fea('0x43'),_0x7fea('0x44'));_0x49edab[_0x7fea('0x45')]=util[_0x7fea('0x11')](_0x7fea('0x46'),_0xd6eba0['serverUrl'],_0x49edab[_0x7fea('0x47')],md5(_0x49edab[_0x7fea('0x47')]));}else{_0x49edab[_0x7fea('0x45')]='';}headers[_0x7fea('0x48')]=getAuth(_0xd6eba0);return getUser(_0xd6eba0,_0x293869[_0x7fea('0x21')])['then'](function(_0x98cdc8){_0x3de08a=_0x98cdc8;logger[_0x7fea('0xe')](_0x7fea('0x49'),_0x3de08a['id']);return getEndUser(_0xd6eba0,_0x49edab[_0x7fea('0x4a')],_0x49edab[_0x7fea('0x4b')]);})[_0x7fea('0x1e')](function(_0x44775a){_0x518332=_0x44775a;logger[_0x7fea('0xe')](_0x7fea('0x4c'),_0x518332['id']);return getTicket(_0xd6eba0,_0x3de08a,_0x518332,_0x3a9a4c,_0x49edab);})[_0x7fea('0x1e')](function(_0x2b074b){if(_0x2b074b&&_0x2b074b['id']){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')](_0x7fea('0x4e'),_0x2b074b['id']);logger[_0x7fea('0xe')](_0x7fea('0x43'),_0x7fea('0x4f'));emit(util[_0x7fea('0x11')](_0x7fea('0x50'),_0x293869['name']),_0x7fea('0x51'),{'uri':util[_0x7fea('0x11')]('%s/helpdesk/tickets/%d',_0xd6eba0[_0x7fea('0x1b')],_0x2b074b['id'])});}})[_0x7fea('0x52')](function(_0x1692b5){logger['error'](_0x7fea('0x43'),JSON[_0x7fea('0x2d')](_0x1692b5));});};exports[_0x7fea('0x53')]=function(_0x1f1c74,_0x40a8ec,_0x4afc42,_0x546404,_0x2c6f2a,_0x2d83eb,_0x502815){var _0x5a3b4c,_0x3cdcea;_0x2d83eb[_0x7fea('0x1b')]=intUtil[_0x7fea('0x41')](_0x2d83eb['remoteUri']);_0x2d83eb[_0x7fea('0x40')]=intUtil[_0x7fea('0x41')](_0x2d83eb[_0x7fea('0x40')]);if(_0x502815&&_0x502815[_0x7fea('0x54')]&&_0x502815['recordingFormat']!==_0x7fea('0x55')){logger[_0x7fea('0xe')](_0x7fea('0x56'),'Recording\x20is\x20enabled!');_0x40a8ec['recordingURL']=util[_0x7fea('0x11')](_0x7fea('0x46'),_0x2d83eb[_0x7fea('0x40')],_0x40a8ec[_0x7fea('0x47')],md5(_0x40a8ec[_0x7fea('0x47')]));}headers[_0x7fea('0x48')]=getAuth(_0x2d83eb);return getUser(_0x2d83eb,_0x546404[_0x7fea('0x21')])[_0x7fea('0x1e')](function(_0x3f482a){_0x5a3b4c=_0x3f482a;logger[_0x7fea('0xe')](_0x7fea('0x49'),_0x5a3b4c['id']);return getEndUser(_0x2d83eb,_0x40a8ec[_0x7fea('0x57')],_0x40a8ec[_0x7fea('0x58')]);})['then'](function(_0x2ec18b){_0x3cdcea=_0x2ec18b;logger[_0x7fea('0xe')]('The\x20Enduser\x20ID\x20is:',_0x3cdcea['id']);return getTicket(_0x2d83eb,_0x5a3b4c,_0x3cdcea,_0x4afc42,_0x40a8ec);})[_0x7fea('0x1e')](function(_0x59e8bf){if(_0x59e8bf&&_0x59e8bf['id']){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')](_0x7fea('0x4e'),_0x59e8bf['id']);logger[_0x7fea('0xe')](_0x7fea('0x56'),_0x7fea('0x4f'));emit(util[_0x7fea('0x11')](_0x7fea('0x50'),_0x546404[_0x7fea('0x16')]),_0x7fea('0x51'),{'uri':util[_0x7fea('0x11')]('%s/helpdesk/tickets/%d',_0x2d83eb[_0x7fea('0x1b')],_0x59e8bf['id'])});}})[_0x7fea('0x52')](function(_0x389c5d){logger[_0x7fea('0x59')](_0x7fea('0x56'),JSON['stringify'](_0x389c5d));});};exports[_0x7fea('0x5a')]=function(_0x49af11,_0x1d3f64,_0x5c8faa,_0x312841,_0x1aefb9,_0x1d12e2){var _0x2d7abc,_0x52aa4b;_0x1d12e2[_0x7fea('0x1b')]=intUtil[_0x7fea('0x41')](_0x1d12e2['remoteUri']);_0x1d12e2[_0x7fea('0x40')]=intUtil['stripTrailingSlash'](_0x1d12e2[_0x7fea('0x40')]);if(_0x1aefb9&&_0x1aefb9['monitor_format']){logger[_0x7fea('0xe')]('['+_0x1d3f64[_0x7fea('0x5b')][_0x7fea('0x5c')]()+']',_0x7fea('0x44'));_0x1d3f64[_0x7fea('0x45')]=util[_0x7fea('0x11')](_0x7fea('0x46'),_0x1d12e2['serverUrl'],_0x1d3f64[_0x7fea('0x47')],md5(_0x1d3f64['uniqueid']));}else{_0x1d3f64['recordingURL']='';}headers[_0x7fea('0x48')]=getAuth(_0x1d12e2);return getUser(_0x1d12e2,'')[_0x7fea('0x1e')](function(_0x50c646){_0x2d7abc=_0x50c646;logger[_0x7fea('0xe')]('The\x20User\x20ID\x20is:',_0x2d7abc['id']);return getEndUser(_0x1d12e2,_0x1d3f64[_0x7fea('0x4a')],_0x1d3f64[_0x7fea('0x4b')]);})[_0x7fea('0x1e')](function(_0x4d561b){_0x52aa4b=_0x4d561b;logger[_0x7fea('0xe')](_0x7fea('0x4c'),_0x52aa4b['id']);return getTicket(_0x1d12e2,_0x2d7abc,_0x52aa4b,_0x5c8faa,_0x1d3f64);})['then'](function(_0x4e0988){if(_0x4e0988){logger[_0x7fea('0xe')](_0x7fea('0x4d'));logger[_0x7fea('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4e0988['id']);}})[_0x7fea('0x52')](function(_0x142113){logger[_0x7fea('0x59')]('['+_0x1d3f64[_0x7fea('0x5b')][_0x7fea('0x5c')]()+']',JSON[_0x7fea('0x2d')](_0x142113));});};
\ No newline at end of file