// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xb4f0=['validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','%s/api/v2/agents/me','remoteUri','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','toLowerCase','content','toString','idField','customField','variableName','push','Variable','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','catch','error','recordingFormat','[OUTBOUND]','recordingURL','email','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','user:%s','unmanaged','lastevent','toUpperCase','The\x20Ticket\x20ID\x20is:','lodash','request-promise','md5','util','../../../../config/environment','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags','name','Fields','keyBy','custom_fields','value','%s/api/v2/tickets','POST','then','Ticket\x20created!'];(function(_0x188a28,_0x3018a9){var _0x5f3b63=function(_0x162f49){while(--_0x162f49){_0x188a28['push'](_0x188a28['shift']());}};_0x5f3b63(++_0x3018a9);}(_0xb4f0,0xfb));var _0x0b4f=function(_0x479160,_0x3ab560){_0x479160=_0x479160-0x0;var _0x47ac6d=_0xb4f0[_0x479160];return _0x47ac6d;};'use strict';var _=require(_0x0b4f('0x0'));var rp=require(_0x0b4f('0x1'));var md5=require(_0x0b4f('0x2'));var util=require(_0x0b4f('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0x0b4f('0x4'));var logger=require('../../../../config/logger')(_0x0b4f('0x5'));config[_0x0b4f('0x6')]=_['defaults'](config[_0x0b4f('0x6')],{'host':_0x0b4f('0x7'),'port':0x18eb});var io=require(_0x0b4f('0x8'))(new Redis(config[_0x0b4f('0x6')]));var headers={'Content-Type':_0x0b4f('0x9'),'Accept':_0x0b4f('0x9')};function emit(_0x5d1ff5,_0x449460,_0x3747b9){io['to'](_0x5d1ff5)[_0x0b4f('0xa')](_0x449460,_0x3747b9);}function getTicket(_0x57c45f,_0x22b320,_0x1b69aa,_0x175155,_0x329087){logger[_0x0b4f('0xb')](_0x0b4f('0xc'));var _0x5adf4e=_[_0x0b4f('0xd')]({'responder_id':_0x22b320['id'],'requester_id':_0x1b69aa['id'],'name':util[_0x0b4f('0xe')](_0x0b4f('0xf'),_0x329087[_0x0b4f('0x10')]),'phone':_0x329087['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x0b4f('0x11')](_0x175155[_0x0b4f('0x12')],_0x329087,'\x20'),'description':intUtil[_0x0b4f('0x11')](_0x175155[_0x0b4f('0x13')],_0x329087,_0x0b4f('0x14')),'tags':getTags(_0x175155[_0x0b4f('0x15')],_0x0b4f('0x16'))},getCustomFields(_0x175155[_0x0b4f('0x17')],_0x329087));_0x5adf4e['custom_fields']=_['mapValues'](_[_0x0b4f('0x18')](_0x5adf4e[_0x0b4f('0x19')],'id'),_0x0b4f('0x1a'));return request({'uri':util[_0x0b4f('0xe')](_0x0b4f('0x1b'),_0x57c45f['remoteUri']),'method':_0x0b4f('0x1c'),'body':_0x5adf4e})[_0x0b4f('0x1d')](function(_0x367896){logger[_0x0b4f('0xb')](_0x0b4f('0x1e'));return _0x367896;});}function getUser(_0x47fa3e,_0x1ab0af){if(intUtil[_0x0b4f('0x1f')](_0x1ab0af)){return request({'uri':util[_0x0b4f('0xe')](_0x0b4f('0x20'),_0x47fa3e['remoteUri']),'qs':{'email':_0x1ab0af}})[_0x0b4f('0x1d')](function(_0x2ddf4f){if(_0x2ddf4f[_0x0b4f('0x21')]){logger['info'](_0x0b4f('0x22'));return _[_0x0b4f('0x23')](_0x2ddf4f,function(_0x6d2c84){return _0x6d2c84[_0x0b4f('0x24')]['email']===_0x1ab0af;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x0b4f('0x25'),_0x47fa3e[_0x0b4f('0x26')])})[_0x0b4f('0x1d')](function(_0xf670ba){logger[_0x0b4f('0xb')](_0x0b4f('0x27'));return _0xf670ba;});}});}else{logger[_0x0b4f('0xb')](_0x0b4f('0x28'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x47fa3e[_0x0b4f('0x26')])})[_0x0b4f('0x1d')](function(_0x9b632a){logger['info'](_0x0b4f('0x27'));return _0x9b632a;});}}function getEndUser(_0x419ec0,_0x41e7d0,_0x1d003b){logger['info'](_0x0b4f('0x29'),_0x1d003b);return request({'uri':util[_0x0b4f('0xe')](_0x0b4f('0x2a'),_0x419ec0[_0x0b4f('0x26')]),'qs':{'phone':_0x1d003b}})[_0x0b4f('0x1d')](function(_0x44233a){if(_0x44233a[_0x0b4f('0x21')]){logger[_0x0b4f('0xb')]('Enduser\x20found!');return _[_0x0b4f('0x23')](_0x44233a,{'phone':_0x1d003b});}else{logger[_0x0b4f('0xb')](_0x0b4f('0x2b'));return request({'uri':util[_0x0b4f('0xe')](_0x0b4f('0x2a'),_0x419ec0['remoteUri']),'method':'POST','body':{'name':_0x41e7d0,'phone':_0x1d003b}})[_0x0b4f('0x1d')](function(_0x5b9853){logger[_0x0b4f('0xb')](_0x0b4f('0x2c'));return _0x5b9853;});}});}function getAuth(_0x4620cc){return util['format'](_0x0b4f('0x2d'),new Buffer(_0x4620cc[_0x0b4f('0x2e')]+':X')['toString'](_0x0b4f('0x2f')));}function request(_0x398220){logger[_0x0b4f('0x30')](_0x0b4f('0x31'),JSON[_0x0b4f('0x32')](_0x398220));return rp(_[_0x0b4f('0x33')](_0x398220,{'method':_0x0b4f('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x563797,_0x100c09){var _0x107ab9=[];if(_0x563797&&_0x563797[_0x0b4f('0x21')]>0x0){_0x107ab9=_[_0x0b4f('0x35')](_0x563797,_0x100c09);}return _0x107ab9;}function getCustomFields(_0x210ce4,_0x185b9b){var _0x3c664c=[];var _0x5a7e12={'custom_fields':[]};if(_0x210ce4[_0x0b4f('0x21')]>0x0){_[_0x0b4f('0x36')](_0x210ce4,function(_0x13a8c1){if(_[_0x0b4f('0x37')]([_0x0b4f('0x38'),_0x0b4f('0x39')],_0x13a8c1[_0x0b4f('0x3a')])&&_0x13a8c1[_0x0b4f('0x3b')]&&!_0x13a8c1['customField']){_0x5a7e12[_0x13a8c1['nameField'][_0x0b4f('0x3c')]()]=_0x13a8c1[_0x0b4f('0x3d')][_0x0b4f('0x3e')]();}else if(_[_0x0b4f('0x37')]([_0x0b4f('0x38'),_0x0b4f('0x39')],_0x13a8c1[_0x0b4f('0x3a')])&&_0x13a8c1[_0x0b4f('0x3f')]&&_0x13a8c1[_0x0b4f('0x40')]){_0x5a7e12['custom_fields']['push']({'id':_0x13a8c1[_0x0b4f('0x3f')],'value':_0x13a8c1[_0x0b4f('0x3d')]['toString']()});}else if(_0x13a8c1[_0x0b4f('0x3a')]==='variable'&&_0x13a8c1[_0x0b4f('0x41')]&&_0x13a8c1[_0x0b4f('0x3f')]&&_0x13a8c1[_0x0b4f('0x40')]){_0x185b9b[_0x13a8c1['variableName']]&&_0x5a7e12['custom_fields'][_0x0b4f('0x42')]({'id':_0x13a8c1['idField'],'value':_0x185b9b[_0x13a8c1[_0x0b4f('0x41')]][_0x0b4f('0x3e')]()});}else if(_0x13a8c1[_0x0b4f('0x3a')]==='customVariable'&&_0x13a8c1['Variable']&&_0x13a8c1[_0x0b4f('0x43')]['name']&&_0x13a8c1['idField']&&_0x13a8c1[_0x0b4f('0x40')]){_0x185b9b[_0x13a8c1[_0x0b4f('0x43')][_0x0b4f('0x16')]['toLowerCase']()]&&_0x5a7e12['custom_fields'][_0x0b4f('0x42')]({'id':_0x13a8c1['idField'],'value':_0x185b9b[_0x13a8c1[_0x0b4f('0x43')][_0x0b4f('0x16')]['toLowerCase']()][_0x0b4f('0x3e')]()});}});}return _0x5a7e12;}exports['queue']=function(_0x4e58c3,_0x1755fd,_0x25b5c5,_0x58110d,_0x1b41f7,_0x54debc){var _0x968bfd,_0x3a131f;_0x54debc['remoteUri']=intUtil['stripTrailingSlash'](_0x54debc[_0x0b4f('0x26')]);_0x54debc[_0x0b4f('0x44')]=intUtil[_0x0b4f('0x45')](_0x54debc['serverUrl']);if(_0x1b41f7&&_0x1b41f7[_0x0b4f('0x46')]){logger[_0x0b4f('0xb')](_0x0b4f('0x47'),_0x0b4f('0x48'));_0x1755fd['recordingURL']=util[_0x0b4f('0xe')](_0x0b4f('0x49'),_0x54debc[_0x0b4f('0x44')],_0x1755fd[_0x0b4f('0x4a')],md5(_0x1755fd[_0x0b4f('0x4a')]));}else{_0x1755fd['recordingURL']='';}headers[_0x0b4f('0x4b')]=getAuth(_0x54debc);return getUser(_0x54debc,_0x58110d['email'])[_0x0b4f('0x1d')](function(_0x3e533c){_0x968bfd=_0x3e533c;logger[_0x0b4f('0xb')]('The\x20User\x20ID\x20is:',_0x968bfd['id']);return getEndUser(_0x54debc,_0x1755fd['calleridname'],_0x1755fd[_0x0b4f('0x4c')]);})[_0x0b4f('0x1d')](function(_0x3c40f6){_0x3a131f=_0x3c40f6;logger[_0x0b4f('0xb')](_0x0b4f('0x4d'),_0x3a131f['id']);return getTicket(_0x54debc,_0x968bfd,_0x3a131f,_0x25b5c5,_0x1755fd);})[_0x0b4f('0x1d')](function(_0x11cd1c){if(_0x11cd1c&&_0x11cd1c['id']){logger[_0x0b4f('0xb')](_0x0b4f('0x1e'));logger[_0x0b4f('0xb')]('The\x20Ticket\x20ID\x20is:',_0x11cd1c['id']);logger['info']('[QUEUE]',_0x0b4f('0x4e'));emit(util[_0x0b4f('0xe')]('user:%s',_0x58110d[_0x0b4f('0x16')]),_0x0b4f('0x4f'),{'uri':util[_0x0b4f('0xe')]('%s/helpdesk/tickets/%d',_0x54debc[_0x0b4f('0x26')],_0x11cd1c['id'])});}})[_0x0b4f('0x50')](function(_0x1417fb){logger[_0x0b4f('0x51')]('[QUEUE]',JSON['stringify'](_0x1417fb));});};exports['outbound']=function(_0x48b901,_0x2c7bde,_0xd316d6,_0x2c846b,_0x1e0567,_0x3f8c70,_0x154cd9){var _0x5d9cc1,_0x2394f5;_0x3f8c70['remoteUri']=intUtil[_0x0b4f('0x45')](_0x3f8c70['remoteUri']);_0x3f8c70[_0x0b4f('0x44')]=intUtil['stripTrailingSlash'](_0x3f8c70[_0x0b4f('0x44')]);if(_0x154cd9&&_0x154cd9[_0x0b4f('0x52')]&&_0x154cd9[_0x0b4f('0x52')]!=='none'){logger['info'](_0x0b4f('0x53'),'Recording\x20is\x20enabled!');_0x2c7bde[_0x0b4f('0x54')]=util[_0x0b4f('0xe')](_0x0b4f('0x49'),_0x3f8c70['serverUrl'],_0x2c7bde['uniqueid'],md5(_0x2c7bde[_0x0b4f('0x4a')]));}headers[_0x0b4f('0x4b')]=getAuth(_0x3f8c70);return getUser(_0x3f8c70,_0x2c846b[_0x0b4f('0x55')])[_0x0b4f('0x1d')](function(_0x29d06d){_0x5d9cc1=_0x29d06d;logger[_0x0b4f('0xb')](_0x0b4f('0x56'),_0x5d9cc1['id']);return getEndUser(_0x3f8c70,_0x2c7bde[_0x0b4f('0x57')],_0x2c7bde[_0x0b4f('0x58')]);})[_0x0b4f('0x1d')](function(_0x2508ea){_0x2394f5=_0x2508ea;logger[_0x0b4f('0xb')](_0x0b4f('0x4d'),_0x2394f5['id']);return getTicket(_0x3f8c70,_0x5d9cc1,_0x2394f5,_0xd316d6,_0x2c7bde);})['then'](function(_0xf7c0f5){if(_0xf7c0f5&&_0xf7c0f5['id']){logger[_0x0b4f('0xb')](_0x0b4f('0x1e'));logger['info']('The\x20Ticket\x20ID\x20is:',_0xf7c0f5['id']);logger['info'](_0x0b4f('0x53'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x0b4f('0xe')](_0x0b4f('0x59'),_0x2c846b[_0x0b4f('0x16')]),_0x0b4f('0x4f'),{'uri':util['format']('%s/helpdesk/tickets/%d',_0x3f8c70[_0x0b4f('0x26')],_0xf7c0f5['id'])});}})[_0x0b4f('0x50')](function(_0x2e7920){logger[_0x0b4f('0x51')]('[OUTBOUND]',JSON[_0x0b4f('0x32')](_0x2e7920));});};exports[_0x0b4f('0x5a')]=function(_0x59231e,_0x1bf7de,_0x439d26,_0x16bb64,_0x2662d0,_0x46062e){var _0x5ce069,_0x1ce019;_0x46062e[_0x0b4f('0x26')]=intUtil[_0x0b4f('0x45')](_0x46062e['remoteUri']);_0x46062e[_0x0b4f('0x44')]=intUtil[_0x0b4f('0x45')](_0x46062e[_0x0b4f('0x44')]);if(_0x2662d0&&_0x2662d0[_0x0b4f('0x46')]){logger[_0x0b4f('0xb')]('['+_0x1bf7de[_0x0b4f('0x5b')][_0x0b4f('0x5c')]()+']',_0x0b4f('0x48'));_0x1bf7de[_0x0b4f('0x54')]=util[_0x0b4f('0xe')](_0x0b4f('0x49'),_0x46062e[_0x0b4f('0x44')],_0x1bf7de[_0x0b4f('0x4a')],md5(_0x1bf7de['uniqueid']));}else{_0x1bf7de[_0x0b4f('0x54')]='';}headers[_0x0b4f('0x4b')]=getAuth(_0x46062e);return getUser(_0x46062e,'')['then'](function(_0x35f42c){_0x5ce069=_0x35f42c;logger['info']('The\x20User\x20ID\x20is:',_0x5ce069['id']);return getEndUser(_0x46062e,_0x1bf7de[_0x0b4f('0x10')],_0x1bf7de[_0x0b4f('0x4c')]);})[_0x0b4f('0x1d')](function(_0x52ee9f){_0x1ce019=_0x52ee9f;logger[_0x0b4f('0xb')](_0x0b4f('0x4d'),_0x1ce019['id']);return getTicket(_0x46062e,_0x5ce069,_0x1ce019,_0x439d26,_0x1bf7de);})[_0x0b4f('0x1d')](function(_0x49a1a6){if(_0x49a1a6){logger['info']('Ticket\x20created!');logger[_0x0b4f('0xb')](_0x0b4f('0x5d'),_0x49a1a6['id']);}})['catch'](function(_0x23183e){logger['error']('['+_0x1bf7de[_0x0b4f('0x5b')][_0x0b4f('0x5c')]()+']',JSON[_0x0b4f('0x32')](_0x23183e));});};
\ No newline at end of file
+var _0xcbee=['picklist','customField','nameField','toLowerCase','content','type','idField','variable','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','stringify','toUpperCase','lastevent','lodash','request-promise','util','ioredis','./util','../../../../config/environment','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','then','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string'];(function(_0xa464c9,_0x7c86d8){var _0x3d73c4=function(_0x5c2056){while(--_0x5c2056){_0xa464c9['push'](_0xa464c9['shift']());}};_0x3d73c4(++_0x7c86d8);}(_0xcbee,0x1a8));var _0xecbe=function(_0x39af5a,_0x5c5bf0){_0x39af5a=_0x39af5a-0x0;var _0xea428e=_0xcbee[_0x39af5a];return _0xea428e;};'use strict';var _=require(_0xecbe('0x0'));var rp=require(_0xecbe('0x1'));var md5=require('md5');var util=require(_0xecbe('0x2'));var Redis=require(_0xecbe('0x3'));var intUtil=require(_0xecbe('0x4'));var config=require(_0xecbe('0x5'));var logger=require('../../../../config/logger')('freshdesk');config[_0xecbe('0x6')]=_['defaults'](config['redis'],{'host':_0xecbe('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xecbe('0x8'),'Accept':_0xecbe('0x8')};function emit(_0x177705,_0x53600d,_0x1fc455){io['to'](_0x177705)[_0xecbe('0x9')](_0x53600d,_0x1fc455);}function getTicket(_0x50471f,_0x365173,_0x1437ff,_0x549422,_0x1a1166){logger['info'](_0xecbe('0xa'));var _0xe7ad5f=_[_0xecbe('0xb')]({'responder_id':_0x365173['id'],'requester_id':_0x1437ff['id'],'name':util[_0xecbe('0xc')](_0xecbe('0xd'),_0x1a1166[_0xecbe('0xe')]),'phone':_0x1a1166[_0xecbe('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xecbe('0x10')](_0x549422['Subjects'],_0x1a1166,'\x20'),'description':intUtil[_0xecbe('0x10')](_0x549422[_0xecbe('0x11')],_0x1a1166,_0xecbe('0x12')),'tags':getTags(_0x549422[_0xecbe('0x13')],_0xecbe('0x14'))},getCustomFields(_0x549422[_0xecbe('0x15')],_0x1a1166));_0xe7ad5f['custom_fields']=_[_0xecbe('0x16')](_[_0xecbe('0x17')](_0xe7ad5f[_0xecbe('0x18')],'id'),_0xecbe('0x19'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x1a'),_0x50471f[_0xecbe('0x1b')]),'method':_0xecbe('0x1c'),'body':_0xe7ad5f})['then'](function(_0x405ab2){logger[_0xecbe('0x1d')](_0xecbe('0x1e'));return _0x405ab2;});}function getUser(_0x5cc878,_0x2cdcf9){if(intUtil[_0xecbe('0x1f')](_0x2cdcf9)){return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x20'),_0x5cc878[_0xecbe('0x1b')]),'qs':{'email':_0x2cdcf9}})['then'](function(_0x1695e5){if(_0x1695e5[_0xecbe('0x21')]){logger['info'](_0xecbe('0x22'));return _[_0xecbe('0x23')](_0x1695e5,function(_0x595f9b){return _0x595f9b['contact'][_0xecbe('0x24')]===_0x2cdcf9;});}else{logger[_0xecbe('0x1d')](_0xecbe('0x25'));return request({'uri':util['format'](_0xecbe('0x26'),_0x5cc878['remoteUri'])})['then'](function(_0x9d6345){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x9d6345;});}});}else{logger[_0xecbe('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/api/v2/agents/me',_0x5cc878[_0xecbe('0x1b')])})[_0xecbe('0x28')](function(_0x54bebf){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x54bebf;});}}function getEndUser(_0x71d4c2,_0x48d289,_0x81f839){logger[_0xecbe('0x1d')](_0xecbe('0x29'),_0x81f839);return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'qs':{'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x1bd0c6){if(_0x1bd0c6['length']){logger[_0xecbe('0x1d')](_0xecbe('0x2b'));return _[_0xecbe('0x23')](_0x1bd0c6,{'phone':_0x81f839});}else{logger[_0xecbe('0x1d')](_0xecbe('0x2c'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'method':'POST','body':{'name':_0x48d289,'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x3b4704){logger[_0xecbe('0x1d')](_0xecbe('0x2d'));return _0x3b4704;});}});}function getAuth(_0x3f850c){return util[_0xecbe('0xc')](_0xecbe('0x2e'),new Buffer(_0x3f850c['apiKey']+':X')[_0xecbe('0x2f')]('base64'));}function request(_0x40ff36){logger[_0xecbe('0x30')](_0xecbe('0x31'),JSON['stringify'](_0x40ff36));return rp(_[_0xecbe('0x32')](_0x40ff36,{'method':_0xecbe('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x173630,_0x1063a4){var _0x5b4bec=[];if(_0x173630&&_0x173630['length']>0x0){_0x5b4bec=_[_0xecbe('0x34')](_0x173630,_0x1063a4);}return _0x5b4bec;}function getCustomFields(_0x3b3e68,_0x1b1631){var _0x212db1=[];var _0x2cfc09={'custom_fields':[]};if(_0x3b3e68['length']>0x0){_[_0xecbe('0x35')](_0x3b3e68,function(_0x3db034){if(_[_0xecbe('0x36')]([_0xecbe('0x37'),_0xecbe('0x38')],_0x3db034['type'])&&_0x3db034['nameField']&&!_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0x3db034[_0xecbe('0x3a')][_0xecbe('0x3b')]()]=_0x3db034[_0xecbe('0x3c')]['toString']();}else if(_[_0xecbe('0x36')](['string','picklist'],_0x3db034[_0xecbe('0x3d')])&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0xecbe('0x18')]['push']({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x3db034['content'][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x3f')&&_0x3db034['variableName']&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034['variableName']]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x1b1631[_0x3db034[_0xecbe('0x41')]][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x42')&&_0x3db034[_0xecbe('0x43')]&&_0x3db034['Variable'][_0xecbe('0x14')]&&_0x3db034['idField']&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034[_0xecbe('0x43')][_0xecbe('0x14')][_0xecbe('0x3b')]()]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034['idField'],'value':_0x1b1631[_0x3db034['Variable'][_0xecbe('0x14')][_0xecbe('0x3b')]()][_0xecbe('0x2f')]()});}});}return _0x2cfc09;}exports[_0xecbe('0x44')]=function(_0x353502,_0x373074,_0x20110b,_0x7b545,_0x34832a,_0x393291){var _0x4abd16,_0x452345;_0x393291[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x1b')]);_0x393291[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x46')]);if(_0x34832a&&_0x34832a[_0xecbe('0x47')]){logger[_0xecbe('0x1d')]('[QUEUE]',_0xecbe('0x48'));_0x373074[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x393291['serverUrl'],_0x373074[_0xecbe('0x4b')],md5(_0x373074['uniqueid']));}else{_0x373074[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x393291);return getUser(_0x393291,_0x7b545['email'])[_0xecbe('0x28')](function(_0x16ea4b){_0x4abd16=_0x16ea4b;logger[_0xecbe('0x1d')](_0xecbe('0x4d'),_0x4abd16['id']);return getEndUser(_0x393291,_0x373074[_0xecbe('0xe')],_0x373074[_0xecbe('0xf')]);})[_0xecbe('0x28')](function(_0x28768a){_0x452345=_0x28768a;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x452345['id']);return getTicket(_0x393291,_0x4abd16,_0x452345,_0x20110b,_0x373074);})[_0xecbe('0x28')](function(_0x16bb9c){if(_0x16bb9c&&_0x16bb9c['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x16bb9c['id']);logger[_0xecbe('0x1d')](_0xecbe('0x50'),_0xecbe('0x51'));emit(util[_0xecbe('0xc')](_0xecbe('0x52'),_0x7b545[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x393291[_0xecbe('0x1b')],_0x16bb9c['id'])});}})[_0xecbe('0x55')](function(_0x669621){logger[_0xecbe('0x56')](_0xecbe('0x50'),JSON['stringify'](_0x669621));});};exports[_0xecbe('0x57')]=function(_0x229d8f,_0x404fe5,_0x46cc01,_0x1a1358,_0x2f9e29,_0x206068,_0x515378){var _0x46a4f2,_0x394dcf;_0x206068[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x206068['remoteUri']);_0x206068['serverUrl']=intUtil['stripTrailingSlash'](_0x206068[_0xecbe('0x46')]);if(_0x515378&&_0x515378['recordingFormat']&&_0x515378[_0xecbe('0x58')]!==_0xecbe('0x59')){logger[_0xecbe('0x1d')](_0xecbe('0x5a'),_0xecbe('0x48'));_0x404fe5['recordingURL']=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x206068[_0xecbe('0x46')],_0x404fe5[_0xecbe('0x4b')],md5(_0x404fe5[_0xecbe('0x4b')]));}headers['Authorization']=getAuth(_0x206068);return getUser(_0x206068,_0x1a1358[_0xecbe('0x24')])[_0xecbe('0x28')](function(_0x5a51be){_0x46a4f2=_0x5a51be;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x46a4f2['id']);return getEndUser(_0x206068,_0x404fe5[_0xecbe('0x5b')],_0x404fe5[_0xecbe('0x5c')]);})[_0xecbe('0x28')](function(_0x1ea72f){_0x394dcf=_0x1ea72f;logger[_0xecbe('0x1d')]('The\x20Enduser\x20ID\x20is:',_0x394dcf['id']);return getTicket(_0x206068,_0x46a4f2,_0x394dcf,_0x46cc01,_0x404fe5);})[_0xecbe('0x28')](function(_0x2e9f09){if(_0x2e9f09&&_0x2e9f09['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x2e9f09['id']);logger['info'](_0xecbe('0x5a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecbe('0xc')]('user:%s',_0x1a1358[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x206068[_0xecbe('0x1b')],_0x2e9f09['id'])});}})[_0xecbe('0x55')](function(_0x3802ce){logger[_0xecbe('0x56')](_0xecbe('0x5a'),JSON[_0xecbe('0x5d')](_0x3802ce));});};exports['unmanaged']=function(_0x60bd24,_0x48614f,_0x5b92de,_0x1501d1,_0xd5d51d,_0x3c46a6){var _0x3ed28f,_0x33afe2;_0x3c46a6[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x1b')]);_0x3c46a6[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x46')]);if(_0xd5d51d&&_0xd5d51d['monitor_format']){logger[_0xecbe('0x1d')]('['+_0x48614f['lastevent'][_0xecbe('0x5e')]()+']',_0xecbe('0x48'));_0x48614f[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x3c46a6['serverUrl'],_0x48614f[_0xecbe('0x4b')],md5(_0x48614f[_0xecbe('0x4b')]));}else{_0x48614f[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x3c46a6);return getUser(_0x3c46a6,'')[_0xecbe('0x28')](function(_0x2ccdd3){_0x3ed28f=_0x2ccdd3;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x3ed28f['id']);return getEndUser(_0x3c46a6,_0x48614f[_0xecbe('0xe')],_0x48614f['calleridnum']);})[_0xecbe('0x28')](function(_0x7cdacc){_0x33afe2=_0x7cdacc;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x33afe2['id']);return getTicket(_0x3c46a6,_0x3ed28f,_0x33afe2,_0x5b92de,_0x48614f);})[_0xecbe('0x28')](function(_0x28a3ce){if(_0x28a3ce){logger['info'](_0xecbe('0x1e'));logger[_0xecbe('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x28a3ce['id']);}})[_0xecbe('0x55')](function(_0x44e619){logger[_0xecbe('0x56')]('['+_0x48614f[_0xecbe('0x5f')]['toUpperCase']()+']',JSON[_0xecbe('0x5d')](_0x44e619));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff