// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x5c9e=['Variable','toLowerCase','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','outbound','recordingFormat','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','catch','lastevent','toUpperCase','util','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','then','Ticket\x20created!','validateEmail','remoteUri','length','Agent\x20found!','find','contact','%s/api/v2/agents/me','Admin\x20account\x20selected.','Enduser\x20found!','%s/api/v2/contacts','POST','Enduser\x20created.','apiKey','toString','debug','stringify','GET','map','forEach','string','customField','content','type','idField','push','variable','variableName'];(function(_0x8f6927,_0x4c623c){var _0x233281=function(_0x36d311){while(--_0x36d311){_0x8f6927['push'](_0x8f6927['shift']());}};_0x233281(++_0x4c623c);}(_0x5c9e,0x1cf));var _0xe5c9=function(_0x2a4e92,_0x2c4a4a){_0x2a4e92=_0x2a4e92-0x0;var _0x1dee75=_0x5c9e[_0x2a4e92];return _0x1dee75;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0xe5c9('0x0'));var Redis=require('ioredis');var intUtil=require(_0xe5c9('0x1'));var config=require(_0xe5c9('0x2'));var logger=require(_0xe5c9('0x3'))(_0xe5c9('0x4'));config[_0xe5c9('0x5')]=_[_0xe5c9('0x6')](config['redis'],{'host':_0xe5c9('0x7'),'port':0x18eb});var io=require(_0xe5c9('0x8'))(new Redis(config[_0xe5c9('0x5')]));var headers={'Content-Type':'application/json','Accept':_0xe5c9('0x9')};function emit(_0x306f40,_0x1bf441,_0x335fb0){io['to'](_0x306f40)[_0xe5c9('0xa')](_0x1bf441,_0x335fb0);}function getTicket(_0x4f7cd5,_0x540da6,_0x3aca59,_0x11662e,_0x2477ea){logger[_0xe5c9('0xb')](_0xe5c9('0xc'));var _0x536e7f=_[_0xe5c9('0xd')]({'responder_id':_0x540da6['id'],'requester_id':_0x3aca59['id'],'name':util[_0xe5c9('0xe')](_0xe5c9('0xf'),_0x2477ea[_0xe5c9('0x10')]),'phone':_0x2477ea[_0xe5c9('0x11')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xe5c9('0x12')](_0x11662e[_0xe5c9('0x13')],_0x2477ea,'\x20'),'description':intUtil[_0xe5c9('0x12')](_0x11662e[_0xe5c9('0x14')],_0x2477ea,_0xe5c9('0x15')),'tags':getTags(_0x11662e[_0xe5c9('0x16')],_0xe5c9('0x17'))},getCustomFields(_0x11662e[_0xe5c9('0x18')],_0x2477ea));_0x536e7f[_0xe5c9('0x19')]=_[_0xe5c9('0x1a')](_[_0xe5c9('0x1b')](_0x536e7f[_0xe5c9('0x19')],'id'),_0xe5c9('0x1c'));return request({'uri':util['format'](_0xe5c9('0x1d'),_0x4f7cd5['remoteUri']),'method':'POST','body':_0x536e7f})[_0xe5c9('0x1e')](function(_0x10bdc2){logger['info'](_0xe5c9('0x1f'));return _0x10bdc2;});}function getUser(_0x46303a,_0x2478ec){if(intUtil[_0xe5c9('0x20')](_0x2478ec)){return request({'uri':util[_0xe5c9('0xe')]('%s/api/v2/agents',_0x46303a[_0xe5c9('0x21')]),'qs':{'email':_0x2478ec}})[_0xe5c9('0x1e')](function(_0x3362fb){if(_0x3362fb[_0xe5c9('0x22')]){logger[_0xe5c9('0xb')](_0xe5c9('0x23'));return _[_0xe5c9('0x24')](_0x3362fb,function(_0x2d46f0){return _0x2d46f0[_0xe5c9('0x25')]['email']===_0x2478ec;});}else{logger[_0xe5c9('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xe5c9('0x26'),_0x46303a[_0xe5c9('0x21')])})['then'](function(_0x22f0ee){logger[_0xe5c9('0xb')]('Admin\x20account\x20selected.');return _0x22f0ee;});}});}else{logger[_0xe5c9('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xe5c9('0xe')](_0xe5c9('0x26'),_0x46303a[_0xe5c9('0x21')])})[_0xe5c9('0x1e')](function(_0x1225ee){logger[_0xe5c9('0xb')](_0xe5c9('0x27'));return _0x1225ee;});}}function getEndUser(_0x2d44ff,_0x29ebbd,_0x1f8aac){logger[_0xe5c9('0xb')]('Searching\x20enduser\x20with\x20phone',_0x1f8aac);return request({'uri':util[_0xe5c9('0xe')]('%s/api/v2/contacts',_0x2d44ff[_0xe5c9('0x21')]),'qs':{'phone':_0x1f8aac}})[_0xe5c9('0x1e')](function(_0x15e319){if(_0x15e319[_0xe5c9('0x22')]){logger[_0xe5c9('0xb')](_0xe5c9('0x28'));return _['find'](_0x15e319,{'phone':_0x1f8aac});}else{logger[_0xe5c9('0xb')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xe5c9('0xe')](_0xe5c9('0x29'),_0x2d44ff['remoteUri']),'method':_0xe5c9('0x2a'),'body':{'name':_0x29ebbd,'phone':_0x1f8aac}})[_0xe5c9('0x1e')](function(_0x388353){logger[_0xe5c9('0xb')](_0xe5c9('0x2b'));return _0x388353;});}});}function getAuth(_0x1b0231){return util[_0xe5c9('0xe')]('Basic\x20%s',new Buffer(_0x1b0231[_0xe5c9('0x2c')]+':X')[_0xe5c9('0x2d')]('base64'));}function request(_0x29e07a){logger[_0xe5c9('0x2e')]('[HTTP]',JSON[_0xe5c9('0x2f')](_0x29e07a));return rp(_[_0xe5c9('0x6')](_0x29e07a,{'method':_0xe5c9('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x5294a2,_0x357984){var _0x5f01dc=[];if(_0x5294a2&&_0x5294a2[_0xe5c9('0x22')]>0x0){_0x5f01dc=_[_0xe5c9('0x31')](_0x5294a2,_0x357984);}return _0x5f01dc;}function getCustomFields(_0x17b974,_0x430a21){var _0x5d92b3=[];var _0x401d5f={'custom_fields':[]};if(_0x17b974[_0xe5c9('0x22')]>0x0){_[_0xe5c9('0x32')](_0x17b974,function(_0x1c48b5){if(_0x1c48b5['type']===_0xe5c9('0x33')&&_0x1c48b5['nameField']&&!_0x1c48b5[_0xe5c9('0x34')]){_0x401d5f[_0x1c48b5['nameField']['toLowerCase']()]=_0x1c48b5[_0xe5c9('0x35')]['toString']();}else if(_0x1c48b5[_0xe5c9('0x36')]===_0xe5c9('0x33')&&_0x1c48b5[_0xe5c9('0x37')]&&_0x1c48b5['customField']){_0x401d5f[_0xe5c9('0x19')][_0xe5c9('0x38')]({'id':_0x1c48b5[_0xe5c9('0x37')],'value':_0x1c48b5[_0xe5c9('0x35')][_0xe5c9('0x2d')]()});}else if(_0x1c48b5[_0xe5c9('0x36')]===_0xe5c9('0x39')&&_0x1c48b5['variableName']&&_0x1c48b5[_0xe5c9('0x37')]&&_0x1c48b5[_0xe5c9('0x34')]){_0x430a21[_0x1c48b5[_0xe5c9('0x3a')]]&&_0x401d5f['custom_fields'][_0xe5c9('0x38')]({'id':_0x1c48b5[_0xe5c9('0x37')],'value':_0x430a21[_0x1c48b5[_0xe5c9('0x3a')]][_0xe5c9('0x2d')]()});}else if(_0x1c48b5[_0xe5c9('0x36')]==='customVariable'&&_0x1c48b5[_0xe5c9('0x3b')]&&_0x1c48b5['Variable'][_0xe5c9('0x17')]&&_0x1c48b5[_0xe5c9('0x37')]&&_0x1c48b5[_0xe5c9('0x34')]){_0x430a21[_0x1c48b5['Variable'][_0xe5c9('0x17')][_0xe5c9('0x3c')]()]&&_0x401d5f['custom_fields'][_0xe5c9('0x38')]({'id':_0x1c48b5['idField'],'value':_0x430a21[_0x1c48b5[_0xe5c9('0x3b')][_0xe5c9('0x17')][_0xe5c9('0x3c')]()][_0xe5c9('0x2d')]()});}});}return _0x401d5f;}exports['queue']=function(_0x52fc22,_0x2e709c,_0x527cdc,_0x4b33a3,_0xba4a51,_0x6aec14){var _0x285bf8,_0x255d5d;_0x6aec14[_0xe5c9('0x21')]=intUtil['stripTrailingSlash'](_0x6aec14[_0xe5c9('0x21')]);_0x6aec14[_0xe5c9('0x3d')]=intUtil[_0xe5c9('0x3e')](_0x6aec14[_0xe5c9('0x3d')]);if(_0xba4a51&&_0xba4a51[_0xe5c9('0x3f')]){logger[_0xe5c9('0xb')](_0xe5c9('0x40'),_0xe5c9('0x41'));_0x2e709c[_0xe5c9('0x42')]=util[_0xe5c9('0xe')](_0xe5c9('0x43'),_0x6aec14[_0xe5c9('0x3d')],_0x2e709c[_0xe5c9('0x44')],md5(_0x2e709c['uniqueid']));}else{_0x2e709c[_0xe5c9('0x42')]='';}headers[_0xe5c9('0x45')]=getAuth(_0x6aec14);return getUser(_0x6aec14,_0x4b33a3[_0xe5c9('0x46')])[_0xe5c9('0x1e')](function(_0x38ab5e){_0x285bf8=_0x38ab5e;logger[_0xe5c9('0xb')]('The\x20User\x20ID\x20is:',_0x285bf8['id']);return getEndUser(_0x6aec14,_0x2e709c[_0xe5c9('0x10')],_0x2e709c[_0xe5c9('0x11')]);})[_0xe5c9('0x1e')](function(_0x2013a1){_0x255d5d=_0x2013a1;logger[_0xe5c9('0xb')](_0xe5c9('0x47'),_0x255d5d['id']);return getTicket(_0x6aec14,_0x285bf8,_0x255d5d,_0x527cdc,_0x2e709c);})['then'](function(_0x5357ba){if(_0x5357ba&&_0x5357ba['id']){logger[_0xe5c9('0xb')](_0xe5c9('0x1f'));logger[_0xe5c9('0xb')](_0xe5c9('0x48'),_0x5357ba['id']);logger[_0xe5c9('0xb')](_0xe5c9('0x40'),_0xe5c9('0x49'));emit(util['format'](_0xe5c9('0x4a'),_0x4b33a3['name']),_0xe5c9('0x4b'),{'uri':util[_0xe5c9('0xe')](_0xe5c9('0x4c'),_0x6aec14['remoteUri'],_0x5357ba['id'])});}})['catch'](function(_0x2a5b67){logger[_0xe5c9('0x4d')](_0xe5c9('0x40'),JSON[_0xe5c9('0x2f')](_0x2a5b67));});};exports[_0xe5c9('0x4e')]=function(_0x294f11,_0x47c7c5,_0x592851,_0x1a1cc9,_0x22755b,_0x4215e7,_0x115e9c){var _0x176297,_0x22c639;_0x4215e7[_0xe5c9('0x21')]=intUtil[_0xe5c9('0x3e')](_0x4215e7[_0xe5c9('0x21')]);_0x4215e7['serverUrl']=intUtil[_0xe5c9('0x3e')](_0x4215e7[_0xe5c9('0x3d')]);if(_0x115e9c&&_0x115e9c[_0xe5c9('0x4f')]&&_0x115e9c[_0xe5c9('0x4f')]!=='none'){logger['info'](_0xe5c9('0x50'),_0xe5c9('0x41'));_0x47c7c5[_0xe5c9('0x42')]=util[_0xe5c9('0xe')](_0xe5c9('0x43'),_0x4215e7[_0xe5c9('0x3d')],_0x47c7c5[_0xe5c9('0x44')],md5(_0x47c7c5[_0xe5c9('0x44')]));}headers['Authorization']=getAuth(_0x4215e7);return getUser(_0x4215e7,_0x1a1cc9['email'])[_0xe5c9('0x1e')](function(_0x3db557){_0x176297=_0x3db557;logger[_0xe5c9('0xb')](_0xe5c9('0x51'),_0x176297['id']);return getEndUser(_0x4215e7,_0x47c7c5[_0xe5c9('0x52')],_0x47c7c5[_0xe5c9('0x53')]);})[_0xe5c9('0x1e')](function(_0x208fb3){_0x22c639=_0x208fb3;logger['info'](_0xe5c9('0x47'),_0x22c639['id']);return getTicket(_0x4215e7,_0x176297,_0x22c639,_0x592851,_0x47c7c5);})['then'](function(_0x4680f4){if(_0x4680f4&&_0x4680f4['id']){logger[_0xe5c9('0xb')](_0xe5c9('0x1f'));logger['info'](_0xe5c9('0x48'),_0x4680f4['id']);logger[_0xe5c9('0xb')](_0xe5c9('0x50'),_0xe5c9('0x49'));emit(util[_0xe5c9('0xe')]('user:%s',_0x1a1cc9['name']),_0xe5c9('0x4b'),{'uri':util[_0xe5c9('0xe')]('%s/helpdesk/tickets/%d',_0x4215e7[_0xe5c9('0x21')],_0x4680f4['id'])});}})[_0xe5c9('0x54')](function(_0x3ed16d){logger['error']('[OUTBOUND]',JSON['stringify'](_0x3ed16d));});};exports['unmanaged']=function(_0x223ab5,_0xdad5e5,_0xa4f402,_0x939162,_0x279694,_0x25117f){var _0x4962bb,_0x42ae68;_0x25117f[_0xe5c9('0x21')]=intUtil[_0xe5c9('0x3e')](_0x25117f[_0xe5c9('0x21')]);_0x25117f['serverUrl']=intUtil['stripTrailingSlash'](_0x25117f[_0xe5c9('0x3d')]);if(_0x279694&&_0x279694[_0xe5c9('0x3f')]){logger[_0xe5c9('0xb')]('['+_0xdad5e5['lastevent']['toUpperCase']()+']',_0xe5c9('0x41'));_0xdad5e5[_0xe5c9('0x42')]=util[_0xe5c9('0xe')](_0xe5c9('0x43'),_0x25117f[_0xe5c9('0x3d')],_0xdad5e5[_0xe5c9('0x44')],md5(_0xdad5e5[_0xe5c9('0x44')]));}else{_0xdad5e5[_0xe5c9('0x42')]='';}headers[_0xe5c9('0x45')]=getAuth(_0x25117f);return getUser(_0x25117f,'')[_0xe5c9('0x1e')](function(_0x25c8a2){_0x4962bb=_0x25c8a2;logger['info'](_0xe5c9('0x51'),_0x4962bb['id']);return getEndUser(_0x25117f,_0xdad5e5[_0xe5c9('0x10')],_0xdad5e5[_0xe5c9('0x11')]);})['then'](function(_0x5ca753){_0x42ae68=_0x5ca753;logger[_0xe5c9('0xb')](_0xe5c9('0x47'),_0x42ae68['id']);return getTicket(_0x25117f,_0x4962bb,_0x42ae68,_0xa4f402,_0xdad5e5);})['then'](function(_0x973e47){if(_0x973e47){logger['info'](_0xe5c9('0x1f'));logger[_0xe5c9('0xb')](_0xe5c9('0x48'),_0x973e47['id']);}})[_0xe5c9('0x54')](function(_0x23c52e){logger[_0xe5c9('0x4d')]('['+_0xdad5e5[_0xe5c9('0x55')][_0xe5c9('0x56')]()+']',JSON[_0xe5c9('0x2f')](_0x23c52e));});};
\ No newline at end of file
+var _0xcbee=['picklist','customField','nameField','toLowerCase','content','type','idField','variable','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','stringify','toUpperCase','lastevent','lodash','request-promise','util','ioredis','./util','../../../../config/environment','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','then','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string'];(function(_0xa464c9,_0x7c86d8){var _0x3d73c4=function(_0x5c2056){while(--_0x5c2056){_0xa464c9['push'](_0xa464c9['shift']());}};_0x3d73c4(++_0x7c86d8);}(_0xcbee,0x1a8));var _0xecbe=function(_0x39af5a,_0x5c5bf0){_0x39af5a=_0x39af5a-0x0;var _0xea428e=_0xcbee[_0x39af5a];return _0xea428e;};'use strict';var _=require(_0xecbe('0x0'));var rp=require(_0xecbe('0x1'));var md5=require('md5');var util=require(_0xecbe('0x2'));var Redis=require(_0xecbe('0x3'));var intUtil=require(_0xecbe('0x4'));var config=require(_0xecbe('0x5'));var logger=require('../../../../config/logger')('freshdesk');config[_0xecbe('0x6')]=_['defaults'](config['redis'],{'host':_0xecbe('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xecbe('0x8'),'Accept':_0xecbe('0x8')};function emit(_0x177705,_0x53600d,_0x1fc455){io['to'](_0x177705)[_0xecbe('0x9')](_0x53600d,_0x1fc455);}function getTicket(_0x50471f,_0x365173,_0x1437ff,_0x549422,_0x1a1166){logger['info'](_0xecbe('0xa'));var _0xe7ad5f=_[_0xecbe('0xb')]({'responder_id':_0x365173['id'],'requester_id':_0x1437ff['id'],'name':util[_0xecbe('0xc')](_0xecbe('0xd'),_0x1a1166[_0xecbe('0xe')]),'phone':_0x1a1166[_0xecbe('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xecbe('0x10')](_0x549422['Subjects'],_0x1a1166,'\x20'),'description':intUtil[_0xecbe('0x10')](_0x549422[_0xecbe('0x11')],_0x1a1166,_0xecbe('0x12')),'tags':getTags(_0x549422[_0xecbe('0x13')],_0xecbe('0x14'))},getCustomFields(_0x549422[_0xecbe('0x15')],_0x1a1166));_0xe7ad5f['custom_fields']=_[_0xecbe('0x16')](_[_0xecbe('0x17')](_0xe7ad5f[_0xecbe('0x18')],'id'),_0xecbe('0x19'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x1a'),_0x50471f[_0xecbe('0x1b')]),'method':_0xecbe('0x1c'),'body':_0xe7ad5f})['then'](function(_0x405ab2){logger[_0xecbe('0x1d')](_0xecbe('0x1e'));return _0x405ab2;});}function getUser(_0x5cc878,_0x2cdcf9){if(intUtil[_0xecbe('0x1f')](_0x2cdcf9)){return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x20'),_0x5cc878[_0xecbe('0x1b')]),'qs':{'email':_0x2cdcf9}})['then'](function(_0x1695e5){if(_0x1695e5[_0xecbe('0x21')]){logger['info'](_0xecbe('0x22'));return _[_0xecbe('0x23')](_0x1695e5,function(_0x595f9b){return _0x595f9b['contact'][_0xecbe('0x24')]===_0x2cdcf9;});}else{logger[_0xecbe('0x1d')](_0xecbe('0x25'));return request({'uri':util['format'](_0xecbe('0x26'),_0x5cc878['remoteUri'])})['then'](function(_0x9d6345){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x9d6345;});}});}else{logger[_0xecbe('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/api/v2/agents/me',_0x5cc878[_0xecbe('0x1b')])})[_0xecbe('0x28')](function(_0x54bebf){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x54bebf;});}}function getEndUser(_0x71d4c2,_0x48d289,_0x81f839){logger[_0xecbe('0x1d')](_0xecbe('0x29'),_0x81f839);return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'qs':{'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x1bd0c6){if(_0x1bd0c6['length']){logger[_0xecbe('0x1d')](_0xecbe('0x2b'));return _[_0xecbe('0x23')](_0x1bd0c6,{'phone':_0x81f839});}else{logger[_0xecbe('0x1d')](_0xecbe('0x2c'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'method':'POST','body':{'name':_0x48d289,'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x3b4704){logger[_0xecbe('0x1d')](_0xecbe('0x2d'));return _0x3b4704;});}});}function getAuth(_0x3f850c){return util[_0xecbe('0xc')](_0xecbe('0x2e'),new Buffer(_0x3f850c['apiKey']+':X')[_0xecbe('0x2f')]('base64'));}function request(_0x40ff36){logger[_0xecbe('0x30')](_0xecbe('0x31'),JSON['stringify'](_0x40ff36));return rp(_[_0xecbe('0x32')](_0x40ff36,{'method':_0xecbe('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x173630,_0x1063a4){var _0x5b4bec=[];if(_0x173630&&_0x173630['length']>0x0){_0x5b4bec=_[_0xecbe('0x34')](_0x173630,_0x1063a4);}return _0x5b4bec;}function getCustomFields(_0x3b3e68,_0x1b1631){var _0x212db1=[];var _0x2cfc09={'custom_fields':[]};if(_0x3b3e68['length']>0x0){_[_0xecbe('0x35')](_0x3b3e68,function(_0x3db034){if(_[_0xecbe('0x36')]([_0xecbe('0x37'),_0xecbe('0x38')],_0x3db034['type'])&&_0x3db034['nameField']&&!_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0x3db034[_0xecbe('0x3a')][_0xecbe('0x3b')]()]=_0x3db034[_0xecbe('0x3c')]['toString']();}else if(_[_0xecbe('0x36')](['string','picklist'],_0x3db034[_0xecbe('0x3d')])&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0xecbe('0x18')]['push']({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x3db034['content'][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x3f')&&_0x3db034['variableName']&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034['variableName']]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x1b1631[_0x3db034[_0xecbe('0x41')]][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x42')&&_0x3db034[_0xecbe('0x43')]&&_0x3db034['Variable'][_0xecbe('0x14')]&&_0x3db034['idField']&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034[_0xecbe('0x43')][_0xecbe('0x14')][_0xecbe('0x3b')]()]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034['idField'],'value':_0x1b1631[_0x3db034['Variable'][_0xecbe('0x14')][_0xecbe('0x3b')]()][_0xecbe('0x2f')]()});}});}return _0x2cfc09;}exports[_0xecbe('0x44')]=function(_0x353502,_0x373074,_0x20110b,_0x7b545,_0x34832a,_0x393291){var _0x4abd16,_0x452345;_0x393291[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x1b')]);_0x393291[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x46')]);if(_0x34832a&&_0x34832a[_0xecbe('0x47')]){logger[_0xecbe('0x1d')]('[QUEUE]',_0xecbe('0x48'));_0x373074[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x393291['serverUrl'],_0x373074[_0xecbe('0x4b')],md5(_0x373074['uniqueid']));}else{_0x373074[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x393291);return getUser(_0x393291,_0x7b545['email'])[_0xecbe('0x28')](function(_0x16ea4b){_0x4abd16=_0x16ea4b;logger[_0xecbe('0x1d')](_0xecbe('0x4d'),_0x4abd16['id']);return getEndUser(_0x393291,_0x373074[_0xecbe('0xe')],_0x373074[_0xecbe('0xf')]);})[_0xecbe('0x28')](function(_0x28768a){_0x452345=_0x28768a;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x452345['id']);return getTicket(_0x393291,_0x4abd16,_0x452345,_0x20110b,_0x373074);})[_0xecbe('0x28')](function(_0x16bb9c){if(_0x16bb9c&&_0x16bb9c['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x16bb9c['id']);logger[_0xecbe('0x1d')](_0xecbe('0x50'),_0xecbe('0x51'));emit(util[_0xecbe('0xc')](_0xecbe('0x52'),_0x7b545[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x393291[_0xecbe('0x1b')],_0x16bb9c['id'])});}})[_0xecbe('0x55')](function(_0x669621){logger[_0xecbe('0x56')](_0xecbe('0x50'),JSON['stringify'](_0x669621));});};exports[_0xecbe('0x57')]=function(_0x229d8f,_0x404fe5,_0x46cc01,_0x1a1358,_0x2f9e29,_0x206068,_0x515378){var _0x46a4f2,_0x394dcf;_0x206068[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x206068['remoteUri']);_0x206068['serverUrl']=intUtil['stripTrailingSlash'](_0x206068[_0xecbe('0x46')]);if(_0x515378&&_0x515378['recordingFormat']&&_0x515378[_0xecbe('0x58')]!==_0xecbe('0x59')){logger[_0xecbe('0x1d')](_0xecbe('0x5a'),_0xecbe('0x48'));_0x404fe5['recordingURL']=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x206068[_0xecbe('0x46')],_0x404fe5[_0xecbe('0x4b')],md5(_0x404fe5[_0xecbe('0x4b')]));}headers['Authorization']=getAuth(_0x206068);return getUser(_0x206068,_0x1a1358[_0xecbe('0x24')])[_0xecbe('0x28')](function(_0x5a51be){_0x46a4f2=_0x5a51be;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x46a4f2['id']);return getEndUser(_0x206068,_0x404fe5[_0xecbe('0x5b')],_0x404fe5[_0xecbe('0x5c')]);})[_0xecbe('0x28')](function(_0x1ea72f){_0x394dcf=_0x1ea72f;logger[_0xecbe('0x1d')]('The\x20Enduser\x20ID\x20is:',_0x394dcf['id']);return getTicket(_0x206068,_0x46a4f2,_0x394dcf,_0x46cc01,_0x404fe5);})[_0xecbe('0x28')](function(_0x2e9f09){if(_0x2e9f09&&_0x2e9f09['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x2e9f09['id']);logger['info'](_0xecbe('0x5a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecbe('0xc')]('user:%s',_0x1a1358[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x206068[_0xecbe('0x1b')],_0x2e9f09['id'])});}})[_0xecbe('0x55')](function(_0x3802ce){logger[_0xecbe('0x56')](_0xecbe('0x5a'),JSON[_0xecbe('0x5d')](_0x3802ce));});};exports['unmanaged']=function(_0x60bd24,_0x48614f,_0x5b92de,_0x1501d1,_0xd5d51d,_0x3c46a6){var _0x3ed28f,_0x33afe2;_0x3c46a6[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x1b')]);_0x3c46a6[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x46')]);if(_0xd5d51d&&_0xd5d51d['monitor_format']){logger[_0xecbe('0x1d')]('['+_0x48614f['lastevent'][_0xecbe('0x5e')]()+']',_0xecbe('0x48'));_0x48614f[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x3c46a6['serverUrl'],_0x48614f[_0xecbe('0x4b')],md5(_0x48614f[_0xecbe('0x4b')]));}else{_0x48614f[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x3c46a6);return getUser(_0x3c46a6,'')[_0xecbe('0x28')](function(_0x2ccdd3){_0x3ed28f=_0x2ccdd3;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x3ed28f['id']);return getEndUser(_0x3c46a6,_0x48614f[_0xecbe('0xe')],_0x48614f['calleridnum']);})[_0xecbe('0x28')](function(_0x7cdacc){_0x33afe2=_0x7cdacc;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x33afe2['id']);return getTicket(_0x3c46a6,_0x3ed28f,_0x33afe2,_0x5b92de,_0x48614f);})[_0xecbe('0x28')](function(_0x28a3ce){if(_0x28a3ce){logger['info'](_0xecbe('0x1e'));logger[_0xecbe('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x28a3ce['id']);}})[_0xecbe('0x55')](function(_0x44e619){logger[_0xecbe('0x56')]('['+_0x48614f[_0xecbe('0x5f')]['toUpperCase']()+']',JSON[_0xecbe('0x5d')](_0x44e619));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff