// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x2a3b=['stringify','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','user:%s','unmanaged','toUpperCase','lastevent','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','getString','Subjects','Descriptions','<br>','Tags','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','%s/api/v2/agents','then','length','Agent\x20found!','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','toString','debug','GET','map','string','nameField','content','type','idField','push','variableName','customField','customVariable','Variable','name','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error'];(function(_0x2237be,_0x2ed5c1){var _0x3312ab=function(_0x448a62){while(--_0x448a62){_0x2237be['push'](_0x2237be['shift']());}};_0x3312ab(++_0x2ed5c1);}(_0x2a3b,0x176));var _0xb2a3=function(_0x16316d,_0x1618e7){_0x16316d=_0x16316d-0x0;var _0x754631=_0x2a3b[_0x16316d];return _0x754631;};'use strict';var _=require(_0xb2a3('0x0'));var rp=require(_0xb2a3('0x1'));var md5=require(_0xb2a3('0x2'));var util=require(_0xb2a3('0x3'));var Redis=require(_0xb2a3('0x4'));var intUtil=require('./util');var config=require(_0xb2a3('0x5'));var logger=require(_0xb2a3('0x6'))('freshdesk');config[_0xb2a3('0x7')]=_[_0xb2a3('0x8')](config[_0xb2a3('0x7')],{'host':_0xb2a3('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xb2a3('0x7')]));var headers={'Content-Type':_0xb2a3('0xa'),'Accept':_0xb2a3('0xa')};function emit(_0x1aad4d,_0x4bca7a,_0x54be4c){io['to'](_0x1aad4d)[_0xb2a3('0xb')](_0x4bca7a,_0x54be4c);}function getTicket(_0x3c6e02,_0xc95566,_0x450eaf,_0x1cb43c,_0x2a226e){logger[_0xb2a3('0xc')](_0xb2a3('0xd'));var _0x125198=_[_0xb2a3('0xe')]({'responder_id':_0xc95566['id'],'requester_id':_0x450eaf['id'],'name':util[_0xb2a3('0xf')]('Caller\x20-\x20%s',_0x2a226e[_0xb2a3('0x10')]),'phone':_0x2a226e['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xb2a3('0x11')](_0x1cb43c[_0xb2a3('0x12')],_0x2a226e,'\x20'),'description':intUtil['getString'](_0x1cb43c[_0xb2a3('0x13')],_0x2a226e,_0xb2a3('0x14')),'tags':getTags(_0x1cb43c[_0xb2a3('0x15')],'name')},getCustomFields(_0x1cb43c[_0xb2a3('0x16')],_0x2a226e));_0x125198['custom_fields']=_[_0xb2a3('0x17')](_[_0xb2a3('0x18')](_0x125198[_0xb2a3('0x19')],'id'),_0xb2a3('0x1a'));return request({'uri':util['format'](_0xb2a3('0x1b'),_0x3c6e02[_0xb2a3('0x1c')]),'method':'POST','body':_0x125198})['then'](function(_0x3465c0){logger[_0xb2a3('0xc')]('Ticket\x20created!');return _0x3465c0;});}function getUser(_0x4a154b,_0x51b723){if(intUtil['validateEmail'](_0x51b723)){return request({'uri':util['format'](_0xb2a3('0x1d'),_0x4a154b['remoteUri']),'qs':{'email':_0x51b723}})[_0xb2a3('0x1e')](function(_0x180ca1){if(_0x180ca1[_0xb2a3('0x1f')]){logger[_0xb2a3('0xc')](_0xb2a3('0x20'));return _[_0xb2a3('0x21')](_0x180ca1,function(_0x1d9a3f){return _0x1d9a3f[_0xb2a3('0x22')]['email']===_0x51b723;});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x23'));return request({'uri':util[_0xb2a3('0xf')](_0xb2a3('0x24'),_0x4a154b['remoteUri'])})['then'](function(_0x574065){logger[_0xb2a3('0xc')](_0xb2a3('0x25'));return _0x574065;});}});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x26'));return request({'uri':util[_0xb2a3('0xf')]('%s/api/v2/agents/me',_0x4a154b[_0xb2a3('0x1c')])})[_0xb2a3('0x1e')](function(_0x310be8){logger[_0xb2a3('0xc')](_0xb2a3('0x25'));return _0x310be8;});}}function getEndUser(_0x1fea91,_0x1272d4,_0x378fed){logger[_0xb2a3('0xc')](_0xb2a3('0x27'),_0x378fed);return request({'uri':util[_0xb2a3('0xf')](_0xb2a3('0x28'),_0x1fea91[_0xb2a3('0x1c')]),'qs':{'phone':_0x378fed}})[_0xb2a3('0x1e')](function(_0x5a223f){if(_0x5a223f[_0xb2a3('0x1f')]){logger[_0xb2a3('0xc')](_0xb2a3('0x29'));return _['find'](_0x5a223f,{'phone':_0x378fed});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x2a'));return request({'uri':util['format'](_0xb2a3('0x28'),_0x1fea91['remoteUri']),'method':_0xb2a3('0x2b'),'body':{'name':_0x1272d4,'phone':_0x378fed}})['then'](function(_0x329a8d){logger[_0xb2a3('0xc')](_0xb2a3('0x2c'));return _0x329a8d;});}});}function getAuth(_0x499e5a){return util[_0xb2a3('0xf')](_0xb2a3('0x2d'),new Buffer(_0x499e5a['apiKey']+':X')[_0xb2a3('0x2e')]('base64'));}function request(_0x98cdc1){logger[_0xb2a3('0x2f')]('[HTTP]',JSON['stringify'](_0x98cdc1));return rp(_[_0xb2a3('0x8')](_0x98cdc1,{'method':_0xb2a3('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x3beb78,_0x4ecd55){var _0x20d64c=[];if(_0x3beb78&&_0x3beb78['length']>0x0){_0x20d64c=_[_0xb2a3('0x31')](_0x3beb78,_0x4ecd55);}return _0x20d64c;}function getCustomFields(_0x349e9a,_0x52bc01){var _0x26291c=[];var _0x3ea468={'custom_fields':[]};if(_0x349e9a[_0xb2a3('0x1f')]>0x0){_['forEach'](_0x349e9a,function(_0x5d665a){if(_0x5d665a['type']===_0xb2a3('0x32')&&_0x5d665a[_0xb2a3('0x33')]&&!_0x5d665a['customField']){_0x3ea468[_0x5d665a[_0xb2a3('0x33')]['toLowerCase']()]=_0x5d665a[_0xb2a3('0x34')][_0xb2a3('0x2e')]();}else if(_0x5d665a[_0xb2a3('0x35')]===_0xb2a3('0x32')&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a['customField']){_0x3ea468[_0xb2a3('0x19')][_0xb2a3('0x37')]({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x5d665a['content']['toString']()});}else if(_0x5d665a[_0xb2a3('0x35')]==='variable'&&_0x5d665a[_0xb2a3('0x38')]&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a[_0xb2a3('0x39')]){_0x52bc01[_0x5d665a[_0xb2a3('0x38')]]&&_0x3ea468[_0xb2a3('0x19')]['push']({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x52bc01[_0x5d665a[_0xb2a3('0x38')]][_0xb2a3('0x2e')]()});}else if(_0x5d665a[_0xb2a3('0x35')]===_0xb2a3('0x3a')&&_0x5d665a[_0xb2a3('0x3b')]&&_0x5d665a[_0xb2a3('0x3b')]['name']&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a[_0xb2a3('0x39')]){_0x52bc01[_0x5d665a[_0xb2a3('0x3b')][_0xb2a3('0x3c')]['toLowerCase']()]&&_0x3ea468['custom_fields'][_0xb2a3('0x37')]({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x52bc01[_0x5d665a[_0xb2a3('0x3b')]['name'][_0xb2a3('0x3d')]()][_0xb2a3('0x2e')]()});}});}return _0x3ea468;}exports[_0xb2a3('0x3e')]=function(_0x8dfa63,_0xb6afef,_0x17ad59,_0x3cf6dd,_0x4fb315,_0x44495d){var _0x3cdc56,_0x3c92b2;_0x44495d['remoteUri']=intUtil[_0xb2a3('0x3f')](_0x44495d[_0xb2a3('0x1c')]);_0x44495d[_0xb2a3('0x40')]=intUtil[_0xb2a3('0x3f')](_0x44495d[_0xb2a3('0x40')]);if(_0x4fb315&&_0x4fb315[_0xb2a3('0x41')]){logger[_0xb2a3('0xc')]('[QUEUE]','Recording\x20is\x20enabled!');_0xb6afef[_0xb2a3('0x42')]=util[_0xb2a3('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x44495d[_0xb2a3('0x40')],_0xb6afef[_0xb2a3('0x43')],md5(_0xb6afef[_0xb2a3('0x43')]));}else{_0xb6afef[_0xb2a3('0x42')]='';}headers[_0xb2a3('0x44')]=getAuth(_0x44495d);return getUser(_0x44495d,_0x3cf6dd[_0xb2a3('0x45')])[_0xb2a3('0x1e')](function(_0x1ac671){_0x3cdc56=_0x1ac671;logger[_0xb2a3('0xc')](_0xb2a3('0x46'),_0x3cdc56['id']);return getEndUser(_0x44495d,_0xb6afef[_0xb2a3('0x10')],_0xb6afef[_0xb2a3('0x47')]);})['then'](function(_0x1a6984){_0x3c92b2=_0x1a6984;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0x3c92b2['id']);return getTicket(_0x44495d,_0x3cdc56,_0x3c92b2,_0x17ad59,_0xb6afef);})['then'](function(_0x2a7d8c){if(_0x2a7d8c&&_0x2a7d8c['id']){logger[_0xb2a3('0xc')](_0xb2a3('0x49'));logger[_0xb2a3('0xc')](_0xb2a3('0x4a'),_0x2a7d8c['id']);logger['info'](_0xb2a3('0x4b'),_0xb2a3('0x4c'));emit(util[_0xb2a3('0xf')]('user:%s',_0x3cf6dd[_0xb2a3('0x3c')]),_0xb2a3('0x4d'),{'uri':util[_0xb2a3('0xf')](_0xb2a3('0x4e'),_0x44495d[_0xb2a3('0x1c')],_0x2a7d8c['id'])});}})[_0xb2a3('0x4f')](function(_0x5156d2){logger[_0xb2a3('0x50')](_0xb2a3('0x4b'),JSON[_0xb2a3('0x51')](_0x5156d2));});};exports['outbound']=function(_0x51ccaf,_0x49942f,_0x340752,_0x222ad7,_0x15b473,_0x3702a0,_0x4ad70a){var _0x5548da,_0xa2ff4;_0x3702a0['remoteUri']=intUtil[_0xb2a3('0x3f')](_0x3702a0['remoteUri']);_0x3702a0['serverUrl']=intUtil[_0xb2a3('0x3f')](_0x3702a0[_0xb2a3('0x40')]);if(_0x4ad70a&&_0x4ad70a[_0xb2a3('0x52')]&&_0x4ad70a[_0xb2a3('0x52')]!==_0xb2a3('0x53')){logger[_0xb2a3('0xc')](_0xb2a3('0x54'),_0xb2a3('0x55'));_0x49942f[_0xb2a3('0x42')]=util[_0xb2a3('0xf')](_0xb2a3('0x56'),_0x3702a0[_0xb2a3('0x40')],_0x49942f['uniqueid'],md5(_0x49942f['uniqueid']));}headers[_0xb2a3('0x44')]=getAuth(_0x3702a0);return getUser(_0x3702a0,_0x222ad7['email'])[_0xb2a3('0x1e')](function(_0x29961c){_0x5548da=_0x29961c;logger['info']('The\x20User\x20ID\x20is:',_0x5548da['id']);return getEndUser(_0x3702a0,_0x49942f['destcalleridname'],_0x49942f['destcalleridnum']);})[_0xb2a3('0x1e')](function(_0x4bb81e){_0xa2ff4=_0x4bb81e;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0xa2ff4['id']);return getTicket(_0x3702a0,_0x5548da,_0xa2ff4,_0x340752,_0x49942f);})[_0xb2a3('0x1e')](function(_0x7678a4){if(_0x7678a4&&_0x7678a4['id']){logger[_0xb2a3('0xc')]('Ticket\x20created!');logger['info'](_0xb2a3('0x4a'),_0x7678a4['id']);logger['info'](_0xb2a3('0x54'),_0xb2a3('0x4c'));emit(util[_0xb2a3('0xf')](_0xb2a3('0x57'),_0x222ad7[_0xb2a3('0x3c')]),_0xb2a3('0x4d'),{'uri':util[_0xb2a3('0xf')](_0xb2a3('0x4e'),_0x3702a0[_0xb2a3('0x1c')],_0x7678a4['id'])});}})[_0xb2a3('0x4f')](function(_0x2c844b){logger[_0xb2a3('0x50')](_0xb2a3('0x54'),JSON[_0xb2a3('0x51')](_0x2c844b));});};exports[_0xb2a3('0x58')]=function(_0x1fbf75,_0x34d549,_0x92cba,_0x48af77,_0x1be549,_0x4384aa){var _0x302bed,_0x3109f0;_0x4384aa[_0xb2a3('0x1c')]=intUtil[_0xb2a3('0x3f')](_0x4384aa[_0xb2a3('0x1c')]);_0x4384aa[_0xb2a3('0x40')]=intUtil['stripTrailingSlash'](_0x4384aa['serverUrl']);if(_0x1be549&&_0x1be549[_0xb2a3('0x41')]){logger[_0xb2a3('0xc')]('['+_0x34d549['lastevent'][_0xb2a3('0x59')]()+']',_0xb2a3('0x55'));_0x34d549['recordingURL']=util[_0xb2a3('0xf')](_0xb2a3('0x56'),_0x4384aa[_0xb2a3('0x40')],_0x34d549[_0xb2a3('0x43')],md5(_0x34d549['uniqueid']));}else{_0x34d549[_0xb2a3('0x42')]='';}headers['Authorization']=getAuth(_0x4384aa);return getUser(_0x4384aa,'')[_0xb2a3('0x1e')](function(_0x59e71d){_0x302bed=_0x59e71d;logger[_0xb2a3('0xc')](_0xb2a3('0x46'),_0x302bed['id']);return getEndUser(_0x4384aa,_0x34d549['calleridname'],_0x34d549[_0xb2a3('0x47')]);})[_0xb2a3('0x1e')](function(_0x39956c){_0x3109f0=_0x39956c;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0x3109f0['id']);return getTicket(_0x4384aa,_0x302bed,_0x3109f0,_0x92cba,_0x34d549);})[_0xb2a3('0x1e')](function(_0x591974){if(_0x591974){logger['info'](_0xb2a3('0x49'));logger[_0xb2a3('0xc')]('The\x20Ticket\x20ID\x20is:',_0x591974['id']);}})[_0xb2a3('0x4f')](function(_0x5120df){logger['error']('['+_0x34d549[_0xb2a3('0x5a')][_0xb2a3('0x59')]()+']',JSON[_0xb2a3('0x51')](_0x5120df));});};
\ No newline at end of file
+var _0xcbee=['picklist','customField','nameField','toLowerCase','content','type','idField','variable','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','stringify','toUpperCase','lastevent','lodash','request-promise','util','ioredis','./util','../../../../config/environment','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','then','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string'];(function(_0xa464c9,_0x7c86d8){var _0x3d73c4=function(_0x5c2056){while(--_0x5c2056){_0xa464c9['push'](_0xa464c9['shift']());}};_0x3d73c4(++_0x7c86d8);}(_0xcbee,0x1a8));var _0xecbe=function(_0x39af5a,_0x5c5bf0){_0x39af5a=_0x39af5a-0x0;var _0xea428e=_0xcbee[_0x39af5a];return _0xea428e;};'use strict';var _=require(_0xecbe('0x0'));var rp=require(_0xecbe('0x1'));var md5=require('md5');var util=require(_0xecbe('0x2'));var Redis=require(_0xecbe('0x3'));var intUtil=require(_0xecbe('0x4'));var config=require(_0xecbe('0x5'));var logger=require('../../../../config/logger')('freshdesk');config[_0xecbe('0x6')]=_['defaults'](config['redis'],{'host':_0xecbe('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xecbe('0x8'),'Accept':_0xecbe('0x8')};function emit(_0x177705,_0x53600d,_0x1fc455){io['to'](_0x177705)[_0xecbe('0x9')](_0x53600d,_0x1fc455);}function getTicket(_0x50471f,_0x365173,_0x1437ff,_0x549422,_0x1a1166){logger['info'](_0xecbe('0xa'));var _0xe7ad5f=_[_0xecbe('0xb')]({'responder_id':_0x365173['id'],'requester_id':_0x1437ff['id'],'name':util[_0xecbe('0xc')](_0xecbe('0xd'),_0x1a1166[_0xecbe('0xe')]),'phone':_0x1a1166[_0xecbe('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xecbe('0x10')](_0x549422['Subjects'],_0x1a1166,'\x20'),'description':intUtil[_0xecbe('0x10')](_0x549422[_0xecbe('0x11')],_0x1a1166,_0xecbe('0x12')),'tags':getTags(_0x549422[_0xecbe('0x13')],_0xecbe('0x14'))},getCustomFields(_0x549422[_0xecbe('0x15')],_0x1a1166));_0xe7ad5f['custom_fields']=_[_0xecbe('0x16')](_[_0xecbe('0x17')](_0xe7ad5f[_0xecbe('0x18')],'id'),_0xecbe('0x19'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x1a'),_0x50471f[_0xecbe('0x1b')]),'method':_0xecbe('0x1c'),'body':_0xe7ad5f})['then'](function(_0x405ab2){logger[_0xecbe('0x1d')](_0xecbe('0x1e'));return _0x405ab2;});}function getUser(_0x5cc878,_0x2cdcf9){if(intUtil[_0xecbe('0x1f')](_0x2cdcf9)){return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x20'),_0x5cc878[_0xecbe('0x1b')]),'qs':{'email':_0x2cdcf9}})['then'](function(_0x1695e5){if(_0x1695e5[_0xecbe('0x21')]){logger['info'](_0xecbe('0x22'));return _[_0xecbe('0x23')](_0x1695e5,function(_0x595f9b){return _0x595f9b['contact'][_0xecbe('0x24')]===_0x2cdcf9;});}else{logger[_0xecbe('0x1d')](_0xecbe('0x25'));return request({'uri':util['format'](_0xecbe('0x26'),_0x5cc878['remoteUri'])})['then'](function(_0x9d6345){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x9d6345;});}});}else{logger[_0xecbe('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/api/v2/agents/me',_0x5cc878[_0xecbe('0x1b')])})[_0xecbe('0x28')](function(_0x54bebf){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x54bebf;});}}function getEndUser(_0x71d4c2,_0x48d289,_0x81f839){logger[_0xecbe('0x1d')](_0xecbe('0x29'),_0x81f839);return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'qs':{'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x1bd0c6){if(_0x1bd0c6['length']){logger[_0xecbe('0x1d')](_0xecbe('0x2b'));return _[_0xecbe('0x23')](_0x1bd0c6,{'phone':_0x81f839});}else{logger[_0xecbe('0x1d')](_0xecbe('0x2c'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'method':'POST','body':{'name':_0x48d289,'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x3b4704){logger[_0xecbe('0x1d')](_0xecbe('0x2d'));return _0x3b4704;});}});}function getAuth(_0x3f850c){return util[_0xecbe('0xc')](_0xecbe('0x2e'),new Buffer(_0x3f850c['apiKey']+':X')[_0xecbe('0x2f')]('base64'));}function request(_0x40ff36){logger[_0xecbe('0x30')](_0xecbe('0x31'),JSON['stringify'](_0x40ff36));return rp(_[_0xecbe('0x32')](_0x40ff36,{'method':_0xecbe('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x173630,_0x1063a4){var _0x5b4bec=[];if(_0x173630&&_0x173630['length']>0x0){_0x5b4bec=_[_0xecbe('0x34')](_0x173630,_0x1063a4);}return _0x5b4bec;}function getCustomFields(_0x3b3e68,_0x1b1631){var _0x212db1=[];var _0x2cfc09={'custom_fields':[]};if(_0x3b3e68['length']>0x0){_[_0xecbe('0x35')](_0x3b3e68,function(_0x3db034){if(_[_0xecbe('0x36')]([_0xecbe('0x37'),_0xecbe('0x38')],_0x3db034['type'])&&_0x3db034['nameField']&&!_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0x3db034[_0xecbe('0x3a')][_0xecbe('0x3b')]()]=_0x3db034[_0xecbe('0x3c')]['toString']();}else if(_[_0xecbe('0x36')](['string','picklist'],_0x3db034[_0xecbe('0x3d')])&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0xecbe('0x18')]['push']({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x3db034['content'][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x3f')&&_0x3db034['variableName']&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034['variableName']]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x1b1631[_0x3db034[_0xecbe('0x41')]][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x42')&&_0x3db034[_0xecbe('0x43')]&&_0x3db034['Variable'][_0xecbe('0x14')]&&_0x3db034['idField']&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034[_0xecbe('0x43')][_0xecbe('0x14')][_0xecbe('0x3b')]()]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034['idField'],'value':_0x1b1631[_0x3db034['Variable'][_0xecbe('0x14')][_0xecbe('0x3b')]()][_0xecbe('0x2f')]()});}});}return _0x2cfc09;}exports[_0xecbe('0x44')]=function(_0x353502,_0x373074,_0x20110b,_0x7b545,_0x34832a,_0x393291){var _0x4abd16,_0x452345;_0x393291[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x1b')]);_0x393291[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x46')]);if(_0x34832a&&_0x34832a[_0xecbe('0x47')]){logger[_0xecbe('0x1d')]('[QUEUE]',_0xecbe('0x48'));_0x373074[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x393291['serverUrl'],_0x373074[_0xecbe('0x4b')],md5(_0x373074['uniqueid']));}else{_0x373074[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x393291);return getUser(_0x393291,_0x7b545['email'])[_0xecbe('0x28')](function(_0x16ea4b){_0x4abd16=_0x16ea4b;logger[_0xecbe('0x1d')](_0xecbe('0x4d'),_0x4abd16['id']);return getEndUser(_0x393291,_0x373074[_0xecbe('0xe')],_0x373074[_0xecbe('0xf')]);})[_0xecbe('0x28')](function(_0x28768a){_0x452345=_0x28768a;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x452345['id']);return getTicket(_0x393291,_0x4abd16,_0x452345,_0x20110b,_0x373074);})[_0xecbe('0x28')](function(_0x16bb9c){if(_0x16bb9c&&_0x16bb9c['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x16bb9c['id']);logger[_0xecbe('0x1d')](_0xecbe('0x50'),_0xecbe('0x51'));emit(util[_0xecbe('0xc')](_0xecbe('0x52'),_0x7b545[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x393291[_0xecbe('0x1b')],_0x16bb9c['id'])});}})[_0xecbe('0x55')](function(_0x669621){logger[_0xecbe('0x56')](_0xecbe('0x50'),JSON['stringify'](_0x669621));});};exports[_0xecbe('0x57')]=function(_0x229d8f,_0x404fe5,_0x46cc01,_0x1a1358,_0x2f9e29,_0x206068,_0x515378){var _0x46a4f2,_0x394dcf;_0x206068[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x206068['remoteUri']);_0x206068['serverUrl']=intUtil['stripTrailingSlash'](_0x206068[_0xecbe('0x46')]);if(_0x515378&&_0x515378['recordingFormat']&&_0x515378[_0xecbe('0x58')]!==_0xecbe('0x59')){logger[_0xecbe('0x1d')](_0xecbe('0x5a'),_0xecbe('0x48'));_0x404fe5['recordingURL']=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x206068[_0xecbe('0x46')],_0x404fe5[_0xecbe('0x4b')],md5(_0x404fe5[_0xecbe('0x4b')]));}headers['Authorization']=getAuth(_0x206068);return getUser(_0x206068,_0x1a1358[_0xecbe('0x24')])[_0xecbe('0x28')](function(_0x5a51be){_0x46a4f2=_0x5a51be;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x46a4f2['id']);return getEndUser(_0x206068,_0x404fe5[_0xecbe('0x5b')],_0x404fe5[_0xecbe('0x5c')]);})[_0xecbe('0x28')](function(_0x1ea72f){_0x394dcf=_0x1ea72f;logger[_0xecbe('0x1d')]('The\x20Enduser\x20ID\x20is:',_0x394dcf['id']);return getTicket(_0x206068,_0x46a4f2,_0x394dcf,_0x46cc01,_0x404fe5);})[_0xecbe('0x28')](function(_0x2e9f09){if(_0x2e9f09&&_0x2e9f09['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x2e9f09['id']);logger['info'](_0xecbe('0x5a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecbe('0xc')]('user:%s',_0x1a1358[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x206068[_0xecbe('0x1b')],_0x2e9f09['id'])});}})[_0xecbe('0x55')](function(_0x3802ce){logger[_0xecbe('0x56')](_0xecbe('0x5a'),JSON[_0xecbe('0x5d')](_0x3802ce));});};exports['unmanaged']=function(_0x60bd24,_0x48614f,_0x5b92de,_0x1501d1,_0xd5d51d,_0x3c46a6){var _0x3ed28f,_0x33afe2;_0x3c46a6[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x1b')]);_0x3c46a6[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x46')]);if(_0xd5d51d&&_0xd5d51d['monitor_format']){logger[_0xecbe('0x1d')]('['+_0x48614f['lastevent'][_0xecbe('0x5e')]()+']',_0xecbe('0x48'));_0x48614f[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x3c46a6['serverUrl'],_0x48614f[_0xecbe('0x4b')],md5(_0x48614f[_0xecbe('0x4b')]));}else{_0x48614f[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x3c46a6);return getUser(_0x3c46a6,'')[_0xecbe('0x28')](function(_0x2ccdd3){_0x3ed28f=_0x2ccdd3;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x3ed28f['id']);return getEndUser(_0x3c46a6,_0x48614f[_0xecbe('0xe')],_0x48614f['calleridnum']);})[_0xecbe('0x28')](function(_0x7cdacc){_0x33afe2=_0x7cdacc;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x33afe2['id']);return getTicket(_0x3c46a6,_0x3ed28f,_0x33afe2,_0x5b92de,_0x48614f);})[_0xecbe('0x28')](function(_0x28a3ce){if(_0x28a3ce){logger['info'](_0xecbe('0x1e'));logger[_0xecbe('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x28a3ce['id']);}})[_0xecbe('0x55')](function(_0x44e619){logger[_0xecbe('0x56')]('['+_0x48614f[_0xecbe('0x5f')]['toUpperCase']()+']',JSON[_0xecbe('0x5d')](_0x44e619));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff