// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0x2b7a=['Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','trigger:browser:url','%s/helpdesk/tickets/%d','error','[QUEUE]','recordingFormat','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','unmanaged','monitor_format','toUpperCase','lastevent','request-promise','md5','util','./util','../../../../config/environment','freshdesk','redis','defaults','application/json','emit','info','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','format','remoteUri','validateEmail','then','length','Agent\x20found!','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','POST','Enduser\x20created.','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','forEach','includes','type','nameField','content','picklist','idField','customField','push','variable','variableName','customVariable','Variable','toLowerCase','stripTrailingSlash','serverUrl'];(function(_0x2b64ab,_0x37f9de){var _0xd292c8=function(_0x51ca85){while(--_0x51ca85){_0x2b64ab['push'](_0x2b64ab['shift']());}};_0xd292c8(++_0x37f9de);}(_0x2b7a,0x70));var _0xa2b7=function(_0x45f15d,_0x53bece){_0x45f15d=_0x45f15d-0x0;var _0x143267=_0x2b7a[_0x45f15d];return _0x143267;};'use strict';var _=require('lodash');var rp=require(_0xa2b7('0x0'));var md5=require(_0xa2b7('0x1'));var util=require(_0xa2b7('0x2'));var Redis=require('ioredis');var intUtil=require(_0xa2b7('0x3'));var config=require(_0xa2b7('0x4'));var logger=require('../../../../config/logger')(_0xa2b7('0x5'));config[_0xa2b7('0x6')]=_[_0xa2b7('0x7')](config['redis'],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xa2b7('0x6')]));var headers={'Content-Type':_0xa2b7('0x8'),'Accept':_0xa2b7('0x8')};function emit(_0x1cb79c,_0x286dcc,_0x309b3e){io['to'](_0x1cb79c)[_0xa2b7('0x9')](_0x286dcc,_0x309b3e);}function getTicket(_0x50894f,_0x46e921,_0x45bffc,_0x5cc18f,_0x1782ad){logger[_0xa2b7('0xa')](_0xa2b7('0xb'));var _0x595832=_[_0xa2b7('0xc')]({'responder_id':_0x46e921['id'],'requester_id':_0x45bffc['id'],'name':util['format']('Caller\x20-\x20%s',_0x1782ad[_0xa2b7('0xd')]),'phone':_0x1782ad[_0xa2b7('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xa2b7('0xf')](_0x5cc18f[_0xa2b7('0x10')],_0x1782ad,'\x20'),'description':intUtil['getString'](_0x5cc18f[_0xa2b7('0x11')],_0x1782ad,_0xa2b7('0x12')),'tags':getTags(_0x5cc18f[_0xa2b7('0x13')],_0xa2b7('0x14'))},getCustomFields(_0x5cc18f[_0xa2b7('0x15')],_0x1782ad));_0x595832['custom_fields']=_[_0xa2b7('0x16')](_[_0xa2b7('0x17')](_0x595832[_0xa2b7('0x18')],'id'),_0xa2b7('0x19'));return request({'uri':util[_0xa2b7('0x1a')]('%s/api/v2/tickets',_0x50894f[_0xa2b7('0x1b')]),'method':'POST','body':_0x595832})['then'](function(_0x5dc2bc){logger['info']('Ticket\x20created!');return _0x5dc2bc;});}function getUser(_0x3f61c0,_0x4bd2d3){if(intUtil[_0xa2b7('0x1c')](_0x4bd2d3)){return request({'uri':util[_0xa2b7('0x1a')]('%s/api/v2/agents',_0x3f61c0[_0xa2b7('0x1b')]),'qs':{'email':_0x4bd2d3}})[_0xa2b7('0x1d')](function(_0x368b9a){if(_0x368b9a[_0xa2b7('0x1e')]){logger[_0xa2b7('0xa')](_0xa2b7('0x1f'));return _[_0xa2b7('0x20')](_0x368b9a,function(_0x352d23){return _0x352d23[_0xa2b7('0x21')][_0xa2b7('0x22')]===_0x4bd2d3;});}else{logger[_0xa2b7('0xa')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xa2b7('0x1a')](_0xa2b7('0x23'),_0x3f61c0['remoteUri'])})[_0xa2b7('0x1d')](function(_0x774199){logger['info'](_0xa2b7('0x24'));return _0x774199;});}});}else{logger['info'](_0xa2b7('0x25'));return request({'uri':util[_0xa2b7('0x1a')]('%s/api/v2/agents/me',_0x3f61c0[_0xa2b7('0x1b')])})[_0xa2b7('0x1d')](function(_0x2b4e82){logger[_0xa2b7('0xa')](_0xa2b7('0x24'));return _0x2b4e82;});}}function getEndUser(_0x517698,_0x576ca2,_0x15afee){logger[_0xa2b7('0xa')](_0xa2b7('0x26'),_0x15afee);return request({'uri':util[_0xa2b7('0x1a')](_0xa2b7('0x27'),_0x517698[_0xa2b7('0x1b')]),'qs':{'phone':_0x15afee}})[_0xa2b7('0x1d')](function(_0xbaf3fe){if(_0xbaf3fe[_0xa2b7('0x1e')]){logger[_0xa2b7('0xa')](_0xa2b7('0x28'));return _[_0xa2b7('0x20')](_0xbaf3fe,{'phone':_0x15afee});}else{logger[_0xa2b7('0xa')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xa2b7('0x1a')](_0xa2b7('0x27'),_0x517698[_0xa2b7('0x1b')]),'method':_0xa2b7('0x29'),'body':{'name':_0x576ca2,'phone':_0x15afee}})[_0xa2b7('0x1d')](function(_0x52ce73){logger[_0xa2b7('0xa')](_0xa2b7('0x2a'));return _0x52ce73;});}});}function getAuth(_0x1dff34){return util[_0xa2b7('0x1a')](_0xa2b7('0x2b'),new Buffer(_0x1dff34['apiKey']+':X')[_0xa2b7('0x2c')](_0xa2b7('0x2d')));}function request(_0x5aa5bc){logger[_0xa2b7('0x2e')](_0xa2b7('0x2f'),JSON[_0xa2b7('0x30')](_0x5aa5bc));return rp(_[_0xa2b7('0x7')](_0x5aa5bc,{'method':_0xa2b7('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x47f4a8,_0x516778){var _0x35c544=[];if(_0x47f4a8&&_0x47f4a8[_0xa2b7('0x1e')]>0x0){_0x35c544=_['map'](_0x47f4a8,_0x516778);}return _0x35c544;}function getCustomFields(_0x311b6b,_0x213248){var _0x560fe4=[];var _0x1d80e8={'custom_fields':[]};if(_0x311b6b[_0xa2b7('0x1e')]>0x0){_[_0xa2b7('0x32')](_0x311b6b,function(_0x2c54e3){if(_[_0xa2b7('0x33')](['string','picklist'],_0x2c54e3[_0xa2b7('0x34')])&&_0x2c54e3[_0xa2b7('0x35')]&&!_0x2c54e3['customField']){_0x1d80e8[_0x2c54e3[_0xa2b7('0x35')]['toLowerCase']()]=_0x2c54e3[_0xa2b7('0x36')]['toString']();}else if(_[_0xa2b7('0x33')](['string',_0xa2b7('0x37')],_0x2c54e3[_0xa2b7('0x34')])&&_0x2c54e3[_0xa2b7('0x38')]&&_0x2c54e3[_0xa2b7('0x39')]){_0x1d80e8[_0xa2b7('0x18')][_0xa2b7('0x3a')]({'id':_0x2c54e3['idField'],'value':_0x2c54e3[_0xa2b7('0x36')]['toString']()});}else if(_0x2c54e3[_0xa2b7('0x34')]===_0xa2b7('0x3b')&&_0x2c54e3[_0xa2b7('0x3c')]&&_0x2c54e3['idField']&&_0x2c54e3[_0xa2b7('0x39')]){_0x213248[_0x2c54e3[_0xa2b7('0x3c')]]&&_0x1d80e8['custom_fields']['push']({'id':_0x2c54e3[_0xa2b7('0x38')],'value':_0x213248[_0x2c54e3[_0xa2b7('0x3c')]][_0xa2b7('0x2c')]()});}else if(_0x2c54e3['type']===_0xa2b7('0x3d')&&_0x2c54e3[_0xa2b7('0x3e')]&&_0x2c54e3[_0xa2b7('0x3e')][_0xa2b7('0x14')]&&_0x2c54e3['idField']&&_0x2c54e3[_0xa2b7('0x39')]){_0x213248[_0x2c54e3[_0xa2b7('0x3e')]['name'][_0xa2b7('0x3f')]()]&&_0x1d80e8[_0xa2b7('0x18')][_0xa2b7('0x3a')]({'id':_0x2c54e3['idField'],'value':_0x213248[_0x2c54e3[_0xa2b7('0x3e')][_0xa2b7('0x14')][_0xa2b7('0x3f')]()][_0xa2b7('0x2c')]()});}});}return _0x1d80e8;}exports['queue']=function(_0x2abb0f,_0xfd6da4,_0x1c6fe3,_0x27409b,_0x6bb333,_0xd9047a){var _0x395ed8,_0x3d8f3a;_0xd9047a[_0xa2b7('0x1b')]=intUtil[_0xa2b7('0x40')](_0xd9047a[_0xa2b7('0x1b')]);_0xd9047a[_0xa2b7('0x41')]=intUtil[_0xa2b7('0x40')](_0xd9047a[_0xa2b7('0x41')]);if(_0x6bb333&&_0x6bb333['monitor_format']){logger[_0xa2b7('0xa')]('[QUEUE]',_0xa2b7('0x42'));_0xfd6da4[_0xa2b7('0x43')]=util[_0xa2b7('0x1a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xd9047a[_0xa2b7('0x41')],_0xfd6da4[_0xa2b7('0x44')],md5(_0xfd6da4['uniqueid']));}else{_0xfd6da4[_0xa2b7('0x43')]='';}headers[_0xa2b7('0x45')]=getAuth(_0xd9047a);return getUser(_0xd9047a,_0x27409b[_0xa2b7('0x22')])[_0xa2b7('0x1d')](function(_0x48a899){_0x395ed8=_0x48a899;logger[_0xa2b7('0xa')]('The\x20User\x20ID\x20is:',_0x395ed8['id']);return getEndUser(_0xd9047a,_0xfd6da4['calleridname'],_0xfd6da4[_0xa2b7('0xe')]);})['then'](function(_0x4ad040){_0x3d8f3a=_0x4ad040;logger[_0xa2b7('0xa')](_0xa2b7('0x46'),_0x3d8f3a['id']);return getTicket(_0xd9047a,_0x395ed8,_0x3d8f3a,_0x1c6fe3,_0xfd6da4);})['then'](function(_0x5918ce){if(_0x5918ce&&_0x5918ce['id']){logger['info'](_0xa2b7('0x47'));logger[_0xa2b7('0xa')]('The\x20Ticket\x20ID\x20is:',_0x5918ce['id']);logger[_0xa2b7('0xa')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xa2b7('0x1a')]('user:%s',_0x27409b[_0xa2b7('0x14')]),_0xa2b7('0x48'),{'uri':util[_0xa2b7('0x1a')](_0xa2b7('0x49'),_0xd9047a[_0xa2b7('0x1b')],_0x5918ce['id'])});}})['catch'](function(_0x4284e1){logger[_0xa2b7('0x4a')](_0xa2b7('0x4b'),JSON[_0xa2b7('0x30')](_0x4284e1));});};exports['outbound']=function(_0x307c3c,_0x1068c7,_0x4abcaa,_0x21c91b,_0x5f0834,_0x69825e,_0x2856cb){var _0x232568,_0x1dc792;_0x69825e[_0xa2b7('0x1b')]=intUtil[_0xa2b7('0x40')](_0x69825e[_0xa2b7('0x1b')]);_0x69825e[_0xa2b7('0x41')]=intUtil['stripTrailingSlash'](_0x69825e[_0xa2b7('0x41')]);if(_0x2856cb&&_0x2856cb['recordingFormat']&&_0x2856cb[_0xa2b7('0x4c')]!=='none'){logger[_0xa2b7('0xa')](_0xa2b7('0x4d'),_0xa2b7('0x42'));_0x1068c7[_0xa2b7('0x43')]=util[_0xa2b7('0x1a')](_0xa2b7('0x4e'),_0x69825e[_0xa2b7('0x41')],_0x1068c7[_0xa2b7('0x44')],md5(_0x1068c7['uniqueid']));}headers[_0xa2b7('0x45')]=getAuth(_0x69825e);return getUser(_0x69825e,_0x21c91b['email'])['then'](function(_0x528411){_0x232568=_0x528411;logger[_0xa2b7('0xa')](_0xa2b7('0x4f'),_0x232568['id']);return getEndUser(_0x69825e,_0x1068c7[_0xa2b7('0x50')],_0x1068c7[_0xa2b7('0x51')]);})['then'](function(_0x208f0e){_0x1dc792=_0x208f0e;logger['info']('The\x20Enduser\x20ID\x20is:',_0x1dc792['id']);return getTicket(_0x69825e,_0x232568,_0x1dc792,_0x4abcaa,_0x1068c7);})['then'](function(_0xc4be3d){if(_0xc4be3d&&_0xc4be3d['id']){logger['info'](_0xa2b7('0x47'));logger[_0xa2b7('0xa')](_0xa2b7('0x52'),_0xc4be3d['id']);logger['info'](_0xa2b7('0x4d'),_0xa2b7('0x53'));emit(util[_0xa2b7('0x1a')]('user:%s',_0x21c91b[_0xa2b7('0x14')]),_0xa2b7('0x48'),{'uri':util[_0xa2b7('0x1a')]('%s/helpdesk/tickets/%d',_0x69825e['remoteUri'],_0xc4be3d['id'])});}})[_0xa2b7('0x54')](function(_0x110dfa){logger[_0xa2b7('0x4a')](_0xa2b7('0x4d'),JSON['stringify'](_0x110dfa));});};exports[_0xa2b7('0x55')]=function(_0x1fe7b1,_0x380129,_0x418320,_0x40989e,_0xf94950,_0x3bc1be){var _0x226cf7,_0x14f92e;_0x3bc1be[_0xa2b7('0x1b')]=intUtil[_0xa2b7('0x40')](_0x3bc1be[_0xa2b7('0x1b')]);_0x3bc1be[_0xa2b7('0x41')]=intUtil[_0xa2b7('0x40')](_0x3bc1be['serverUrl']);if(_0xf94950&&_0xf94950[_0xa2b7('0x56')]){logger['info']('['+_0x380129['lastevent'][_0xa2b7('0x57')]()+']',_0xa2b7('0x42'));_0x380129[_0xa2b7('0x43')]=util[_0xa2b7('0x1a')](_0xa2b7('0x4e'),_0x3bc1be[_0xa2b7('0x41')],_0x380129[_0xa2b7('0x44')],md5(_0x380129['uniqueid']));}else{_0x380129['recordingURL']='';}headers[_0xa2b7('0x45')]=getAuth(_0x3bc1be);return getUser(_0x3bc1be,'')[_0xa2b7('0x1d')](function(_0x26fa41){_0x226cf7=_0x26fa41;logger[_0xa2b7('0xa')](_0xa2b7('0x4f'),_0x226cf7['id']);return getEndUser(_0x3bc1be,_0x380129['calleridname'],_0x380129['calleridnum']);})[_0xa2b7('0x1d')](function(_0x52cf17){_0x14f92e=_0x52cf17;logger[_0xa2b7('0xa')](_0xa2b7('0x46'),_0x14f92e['id']);return getTicket(_0x3bc1be,_0x226cf7,_0x14f92e,_0x418320,_0x380129);})[_0xa2b7('0x1d')](function(_0x5b32bd){if(_0x5b32bd){logger[_0xa2b7('0xa')](_0xa2b7('0x47'));logger[_0xa2b7('0xa')](_0xa2b7('0x52'),_0x5b32bd['id']);}})[_0xa2b7('0x54')](function(_0x2ba4f9){logger[_0xa2b7('0x4a')]('['+_0x380129[_0xa2b7('0x58')][_0xa2b7('0x57')]()+']',JSON['stringify'](_0x2ba4f9));});};
\ No newline at end of file
+var _0xcbee=['picklist','customField','nameField','toLowerCase','content','type','idField','variable','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','stringify','toUpperCase','lastevent','lodash','request-promise','util','ioredis','./util','../../../../config/environment','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','then','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string'];(function(_0xa464c9,_0x7c86d8){var _0x3d73c4=function(_0x5c2056){while(--_0x5c2056){_0xa464c9['push'](_0xa464c9['shift']());}};_0x3d73c4(++_0x7c86d8);}(_0xcbee,0x1a8));var _0xecbe=function(_0x39af5a,_0x5c5bf0){_0x39af5a=_0x39af5a-0x0;var _0xea428e=_0xcbee[_0x39af5a];return _0xea428e;};'use strict';var _=require(_0xecbe('0x0'));var rp=require(_0xecbe('0x1'));var md5=require('md5');var util=require(_0xecbe('0x2'));var Redis=require(_0xecbe('0x3'));var intUtil=require(_0xecbe('0x4'));var config=require(_0xecbe('0x5'));var logger=require('../../../../config/logger')('freshdesk');config[_0xecbe('0x6')]=_['defaults'](config['redis'],{'host':_0xecbe('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xecbe('0x8'),'Accept':_0xecbe('0x8')};function emit(_0x177705,_0x53600d,_0x1fc455){io['to'](_0x177705)[_0xecbe('0x9')](_0x53600d,_0x1fc455);}function getTicket(_0x50471f,_0x365173,_0x1437ff,_0x549422,_0x1a1166){logger['info'](_0xecbe('0xa'));var _0xe7ad5f=_[_0xecbe('0xb')]({'responder_id':_0x365173['id'],'requester_id':_0x1437ff['id'],'name':util[_0xecbe('0xc')](_0xecbe('0xd'),_0x1a1166[_0xecbe('0xe')]),'phone':_0x1a1166[_0xecbe('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xecbe('0x10')](_0x549422['Subjects'],_0x1a1166,'\x20'),'description':intUtil[_0xecbe('0x10')](_0x549422[_0xecbe('0x11')],_0x1a1166,_0xecbe('0x12')),'tags':getTags(_0x549422[_0xecbe('0x13')],_0xecbe('0x14'))},getCustomFields(_0x549422[_0xecbe('0x15')],_0x1a1166));_0xe7ad5f['custom_fields']=_[_0xecbe('0x16')](_[_0xecbe('0x17')](_0xe7ad5f[_0xecbe('0x18')],'id'),_0xecbe('0x19'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x1a'),_0x50471f[_0xecbe('0x1b')]),'method':_0xecbe('0x1c'),'body':_0xe7ad5f})['then'](function(_0x405ab2){logger[_0xecbe('0x1d')](_0xecbe('0x1e'));return _0x405ab2;});}function getUser(_0x5cc878,_0x2cdcf9){if(intUtil[_0xecbe('0x1f')](_0x2cdcf9)){return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x20'),_0x5cc878[_0xecbe('0x1b')]),'qs':{'email':_0x2cdcf9}})['then'](function(_0x1695e5){if(_0x1695e5[_0xecbe('0x21')]){logger['info'](_0xecbe('0x22'));return _[_0xecbe('0x23')](_0x1695e5,function(_0x595f9b){return _0x595f9b['contact'][_0xecbe('0x24')]===_0x2cdcf9;});}else{logger[_0xecbe('0x1d')](_0xecbe('0x25'));return request({'uri':util['format'](_0xecbe('0x26'),_0x5cc878['remoteUri'])})['then'](function(_0x9d6345){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x9d6345;});}});}else{logger[_0xecbe('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/api/v2/agents/me',_0x5cc878[_0xecbe('0x1b')])})[_0xecbe('0x28')](function(_0x54bebf){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x54bebf;});}}function getEndUser(_0x71d4c2,_0x48d289,_0x81f839){logger[_0xecbe('0x1d')](_0xecbe('0x29'),_0x81f839);return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'qs':{'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x1bd0c6){if(_0x1bd0c6['length']){logger[_0xecbe('0x1d')](_0xecbe('0x2b'));return _[_0xecbe('0x23')](_0x1bd0c6,{'phone':_0x81f839});}else{logger[_0xecbe('0x1d')](_0xecbe('0x2c'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'method':'POST','body':{'name':_0x48d289,'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x3b4704){logger[_0xecbe('0x1d')](_0xecbe('0x2d'));return _0x3b4704;});}});}function getAuth(_0x3f850c){return util[_0xecbe('0xc')](_0xecbe('0x2e'),new Buffer(_0x3f850c['apiKey']+':X')[_0xecbe('0x2f')]('base64'));}function request(_0x40ff36){logger[_0xecbe('0x30')](_0xecbe('0x31'),JSON['stringify'](_0x40ff36));return rp(_[_0xecbe('0x32')](_0x40ff36,{'method':_0xecbe('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x173630,_0x1063a4){var _0x5b4bec=[];if(_0x173630&&_0x173630['length']>0x0){_0x5b4bec=_[_0xecbe('0x34')](_0x173630,_0x1063a4);}return _0x5b4bec;}function getCustomFields(_0x3b3e68,_0x1b1631){var _0x212db1=[];var _0x2cfc09={'custom_fields':[]};if(_0x3b3e68['length']>0x0){_[_0xecbe('0x35')](_0x3b3e68,function(_0x3db034){if(_[_0xecbe('0x36')]([_0xecbe('0x37'),_0xecbe('0x38')],_0x3db034['type'])&&_0x3db034['nameField']&&!_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0x3db034[_0xecbe('0x3a')][_0xecbe('0x3b')]()]=_0x3db034[_0xecbe('0x3c')]['toString']();}else if(_[_0xecbe('0x36')](['string','picklist'],_0x3db034[_0xecbe('0x3d')])&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0xecbe('0x18')]['push']({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x3db034['content'][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x3f')&&_0x3db034['variableName']&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034['variableName']]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x1b1631[_0x3db034[_0xecbe('0x41')]][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x42')&&_0x3db034[_0xecbe('0x43')]&&_0x3db034['Variable'][_0xecbe('0x14')]&&_0x3db034['idField']&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034[_0xecbe('0x43')][_0xecbe('0x14')][_0xecbe('0x3b')]()]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034['idField'],'value':_0x1b1631[_0x3db034['Variable'][_0xecbe('0x14')][_0xecbe('0x3b')]()][_0xecbe('0x2f')]()});}});}return _0x2cfc09;}exports[_0xecbe('0x44')]=function(_0x353502,_0x373074,_0x20110b,_0x7b545,_0x34832a,_0x393291){var _0x4abd16,_0x452345;_0x393291[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x1b')]);_0x393291[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x46')]);if(_0x34832a&&_0x34832a[_0xecbe('0x47')]){logger[_0xecbe('0x1d')]('[QUEUE]',_0xecbe('0x48'));_0x373074[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x393291['serverUrl'],_0x373074[_0xecbe('0x4b')],md5(_0x373074['uniqueid']));}else{_0x373074[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x393291);return getUser(_0x393291,_0x7b545['email'])[_0xecbe('0x28')](function(_0x16ea4b){_0x4abd16=_0x16ea4b;logger[_0xecbe('0x1d')](_0xecbe('0x4d'),_0x4abd16['id']);return getEndUser(_0x393291,_0x373074[_0xecbe('0xe')],_0x373074[_0xecbe('0xf')]);})[_0xecbe('0x28')](function(_0x28768a){_0x452345=_0x28768a;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x452345['id']);return getTicket(_0x393291,_0x4abd16,_0x452345,_0x20110b,_0x373074);})[_0xecbe('0x28')](function(_0x16bb9c){if(_0x16bb9c&&_0x16bb9c['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x16bb9c['id']);logger[_0xecbe('0x1d')](_0xecbe('0x50'),_0xecbe('0x51'));emit(util[_0xecbe('0xc')](_0xecbe('0x52'),_0x7b545[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x393291[_0xecbe('0x1b')],_0x16bb9c['id'])});}})[_0xecbe('0x55')](function(_0x669621){logger[_0xecbe('0x56')](_0xecbe('0x50'),JSON['stringify'](_0x669621));});};exports[_0xecbe('0x57')]=function(_0x229d8f,_0x404fe5,_0x46cc01,_0x1a1358,_0x2f9e29,_0x206068,_0x515378){var _0x46a4f2,_0x394dcf;_0x206068[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x206068['remoteUri']);_0x206068['serverUrl']=intUtil['stripTrailingSlash'](_0x206068[_0xecbe('0x46')]);if(_0x515378&&_0x515378['recordingFormat']&&_0x515378[_0xecbe('0x58')]!==_0xecbe('0x59')){logger[_0xecbe('0x1d')](_0xecbe('0x5a'),_0xecbe('0x48'));_0x404fe5['recordingURL']=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x206068[_0xecbe('0x46')],_0x404fe5[_0xecbe('0x4b')],md5(_0x404fe5[_0xecbe('0x4b')]));}headers['Authorization']=getAuth(_0x206068);return getUser(_0x206068,_0x1a1358[_0xecbe('0x24')])[_0xecbe('0x28')](function(_0x5a51be){_0x46a4f2=_0x5a51be;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x46a4f2['id']);return getEndUser(_0x206068,_0x404fe5[_0xecbe('0x5b')],_0x404fe5[_0xecbe('0x5c')]);})[_0xecbe('0x28')](function(_0x1ea72f){_0x394dcf=_0x1ea72f;logger[_0xecbe('0x1d')]('The\x20Enduser\x20ID\x20is:',_0x394dcf['id']);return getTicket(_0x206068,_0x46a4f2,_0x394dcf,_0x46cc01,_0x404fe5);})[_0xecbe('0x28')](function(_0x2e9f09){if(_0x2e9f09&&_0x2e9f09['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x2e9f09['id']);logger['info'](_0xecbe('0x5a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecbe('0xc')]('user:%s',_0x1a1358[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x206068[_0xecbe('0x1b')],_0x2e9f09['id'])});}})[_0xecbe('0x55')](function(_0x3802ce){logger[_0xecbe('0x56')](_0xecbe('0x5a'),JSON[_0xecbe('0x5d')](_0x3802ce));});};exports['unmanaged']=function(_0x60bd24,_0x48614f,_0x5b92de,_0x1501d1,_0xd5d51d,_0x3c46a6){var _0x3ed28f,_0x33afe2;_0x3c46a6[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x1b')]);_0x3c46a6[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x46')]);if(_0xd5d51d&&_0xd5d51d['monitor_format']){logger[_0xecbe('0x1d')]('['+_0x48614f['lastevent'][_0xecbe('0x5e')]()+']',_0xecbe('0x48'));_0x48614f[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x3c46a6['serverUrl'],_0x48614f[_0xecbe('0x4b')],md5(_0x48614f[_0xecbe('0x4b')]));}else{_0x48614f[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x3c46a6);return getUser(_0x3c46a6,'')[_0xecbe('0x28')](function(_0x2ccdd3){_0x3ed28f=_0x2ccdd3;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x3ed28f['id']);return getEndUser(_0x3c46a6,_0x48614f[_0xecbe('0xe')],_0x48614f['calleridnum']);})[_0xecbe('0x28')](function(_0x7cdacc){_0x33afe2=_0x7cdacc;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x33afe2['id']);return getTicket(_0x3c46a6,_0x3ed28f,_0x33afe2,_0x5b92de,_0x48614f);})[_0xecbe('0x28')](function(_0x28a3ce){if(_0x28a3ce){logger['info'](_0xecbe('0x1e'));logger[_0xecbe('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x28a3ce['id']);}})[_0xecbe('0x55')](function(_0x44e619){logger[_0xecbe('0x56')]('['+_0x48614f[_0xecbe('0x5f')]['toUpperCase']()+']',JSON[_0xecbe('0x5d')](_0x44e619));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff