// * treaties. The SOFTWARE PRODUCT is licensed, not sold. *
// * *
// *************************************************************************
-var _0xd4a3=['serverUrl','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error','stringify','outbound','recordingFormat','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','%s/helpdesk/tickets/%d','lastevent','toUpperCase','lodash','md5','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','mapValues','keyBy','custom_fields','%s/api/v2/tickets','remoteUri','Ticket\x20created!','validateEmail','%s/api/v2/agents','then','Agent\x20found!','email','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','length','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','POST','Basic\x20%s','apiKey','toString','debug','defaults','GET','map','forEach','string','picklist','type','nameField','customField','toLowerCase','content','idField','push','variableName','Variable','queue'];(function(_0x20a584,_0xe384a5){var _0x4b41a8=function(_0x2127c6){while(--_0x2127c6){_0x20a584['push'](_0x20a584['shift']());}};_0x4b41a8(++_0xe384a5);}(_0xd4a3,0x172));var _0x3d4a=function(_0x57be38,_0x11d5ee){_0x57be38=_0x57be38-0x0;var _0x37ac0a=_0xd4a3[_0x57be38];return _0x37ac0a;};'use strict';var _=require(_0x3d4a('0x0'));var rp=require('request-promise');var md5=require(_0x3d4a('0x1'));var util=require(_0x3d4a('0x2'));var Redis=require(_0x3d4a('0x3'));var intUtil=require('./util');var config=require(_0x3d4a('0x4'));var logger=require(_0x3d4a('0x5'))(_0x3d4a('0x6'));config[_0x3d4a('0x7')]=_['defaults'](config[_0x3d4a('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x3d4a('0x8'))(new Redis(config[_0x3d4a('0x7')]));var headers={'Content-Type':_0x3d4a('0x9'),'Accept':_0x3d4a('0x9')};function emit(_0x5b36f7,_0x312e38,_0x21ded3){io['to'](_0x5b36f7)[_0x3d4a('0xa')](_0x312e38,_0x21ded3);}function getTicket(_0x3b4c6a,_0x5f0610,_0x118092,_0x56de3b,_0x1c584e){logger[_0x3d4a('0xb')](_0x3d4a('0xc'));var _0x3bb655=_['merge']({'responder_id':_0x5f0610['id'],'requester_id':_0x118092['id'],'name':util[_0x3d4a('0xd')](_0x3d4a('0xe'),_0x1c584e[_0x3d4a('0xf')]),'phone':_0x1c584e[_0x3d4a('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x3d4a('0x11')](_0x56de3b[_0x3d4a('0x12')],_0x1c584e,'\x20'),'description':intUtil[_0x3d4a('0x11')](_0x56de3b[_0x3d4a('0x13')],_0x1c584e,_0x3d4a('0x14')),'tags':getTags(_0x56de3b['Tags'],_0x3d4a('0x15'))},getCustomFields(_0x56de3b['Fields'],_0x1c584e));_0x3bb655['custom_fields']=_[_0x3d4a('0x16')](_[_0x3d4a('0x17')](_0x3bb655[_0x3d4a('0x18')],'id'),'value');return request({'uri':util[_0x3d4a('0xd')](_0x3d4a('0x19'),_0x3b4c6a[_0x3d4a('0x1a')]),'method':'POST','body':_0x3bb655})['then'](function(_0x4f1f8d){logger[_0x3d4a('0xb')](_0x3d4a('0x1b'));return _0x4f1f8d;});}function getUser(_0x55d40e,_0x216ea8){if(intUtil[_0x3d4a('0x1c')](_0x216ea8)){return request({'uri':util['format'](_0x3d4a('0x1d'),_0x55d40e[_0x3d4a('0x1a')]),'qs':{'email':_0x216ea8}})[_0x3d4a('0x1e')](function(_0x3381bd){if(_0x3381bd['length']){logger[_0x3d4a('0xb')](_0x3d4a('0x1f'));return _['find'](_0x3381bd,function(_0x234957){return _0x234957['contact'][_0x3d4a('0x20')]===_0x216ea8;});}else{logger[_0x3d4a('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x3d4a('0xd')]('%s/api/v2/agents/me',_0x55d40e[_0x3d4a('0x1a')])})['then'](function(_0x6024f1){logger['info']('Admin\x20account\x20selected.');return _0x6024f1;});}});}else{logger['info'](_0x3d4a('0x21'));return request({'uri':util[_0x3d4a('0xd')](_0x3d4a('0x22'),_0x55d40e['remoteUri'])})[_0x3d4a('0x1e')](function(_0x514c95){logger[_0x3d4a('0xb')]('Admin\x20account\x20selected.');return _0x514c95;});}}function getEndUser(_0x2ee441,_0x5decae,_0x82d314){logger[_0x3d4a('0xb')](_0x3d4a('0x23'),_0x82d314);return request({'uri':util['format']('%s/api/v2/contacts',_0x2ee441[_0x3d4a('0x1a')]),'qs':{'phone':_0x82d314}})['then'](function(_0x4f59e7){if(_0x4f59e7[_0x3d4a('0x24')]){logger[_0x3d4a('0xb')]('Enduser\x20found!');return _['find'](_0x4f59e7,{'phone':_0x82d314});}else{logger[_0x3d4a('0xb')](_0x3d4a('0x25'));return request({'uri':util[_0x3d4a('0xd')](_0x3d4a('0x26'),_0x2ee441[_0x3d4a('0x1a')]),'method':_0x3d4a('0x27'),'body':{'name':_0x5decae,'phone':_0x82d314}})[_0x3d4a('0x1e')](function(_0xc08f29){logger['info']('Enduser\x20created.');return _0xc08f29;});}});}function getAuth(_0x45e80b){return util['format'](_0x3d4a('0x28'),new Buffer(_0x45e80b[_0x3d4a('0x29')]+':X')[_0x3d4a('0x2a')]('base64'));}function request(_0x2fa6f7){logger[_0x3d4a('0x2b')]('[HTTP]',JSON['stringify'](_0x2fa6f7));return rp(_[_0x3d4a('0x2c')](_0x2fa6f7,{'method':_0x3d4a('0x2d'),'headers':headers,'json':!![]}));}function getTags(_0x3d7a8d,_0x432650){var _0x13e3b6=[];if(_0x3d7a8d&&_0x3d7a8d[_0x3d4a('0x24')]>0x0){_0x13e3b6=_[_0x3d4a('0x2e')](_0x3d7a8d,_0x432650);}return _0x13e3b6;}function getCustomFields(_0x3ed61a,_0x2b7f94){var _0x274d78=[];var _0x54ab6c={'custom_fields':[]};if(_0x3ed61a[_0x3d4a('0x24')]>0x0){_[_0x3d4a('0x2f')](_0x3ed61a,function(_0x1329cf){if(_['includes']([_0x3d4a('0x30'),_0x3d4a('0x31')],_0x1329cf[_0x3d4a('0x32')])&&_0x1329cf[_0x3d4a('0x33')]&&!_0x1329cf[_0x3d4a('0x34')]){_0x54ab6c[_0x1329cf[_0x3d4a('0x33')][_0x3d4a('0x35')]()]=_0x1329cf[_0x3d4a('0x36')][_0x3d4a('0x2a')]();}else if(_['includes']([_0x3d4a('0x30'),_0x3d4a('0x31')],_0x1329cf[_0x3d4a('0x32')])&&_0x1329cf[_0x3d4a('0x37')]&&_0x1329cf['customField']){_0x54ab6c[_0x3d4a('0x18')][_0x3d4a('0x38')]({'id':_0x1329cf[_0x3d4a('0x37')],'value':_0x1329cf[_0x3d4a('0x36')][_0x3d4a('0x2a')]()});}else if(_0x1329cf[_0x3d4a('0x32')]==='variable'&&_0x1329cf[_0x3d4a('0x39')]&&_0x1329cf[_0x3d4a('0x37')]&&_0x1329cf[_0x3d4a('0x34')]){_0x2b7f94[_0x1329cf['variableName']]&&_0x54ab6c[_0x3d4a('0x18')][_0x3d4a('0x38')]({'id':_0x1329cf[_0x3d4a('0x37')],'value':_0x2b7f94[_0x1329cf['variableName']][_0x3d4a('0x2a')]()});}else if(_0x1329cf[_0x3d4a('0x32')]==='customVariable'&&_0x1329cf[_0x3d4a('0x3a')]&&_0x1329cf[_0x3d4a('0x3a')][_0x3d4a('0x15')]&&_0x1329cf[_0x3d4a('0x37')]&&_0x1329cf['customField']){_0x2b7f94[_0x1329cf['Variable'][_0x3d4a('0x15')]['toLowerCase']()]&&_0x54ab6c[_0x3d4a('0x18')][_0x3d4a('0x38')]({'id':_0x1329cf[_0x3d4a('0x37')],'value':_0x2b7f94[_0x1329cf['Variable']['name'][_0x3d4a('0x35')]()][_0x3d4a('0x2a')]()});}});}return _0x54ab6c;}exports[_0x3d4a('0x3b')]=function(_0x2132a1,_0x106e04,_0x1d2539,_0x2e43c7,_0x117cbd,_0x411b5d){var _0x1cf598,_0x389fd9;_0x411b5d[_0x3d4a('0x1a')]=intUtil['stripTrailingSlash'](_0x411b5d[_0x3d4a('0x1a')]);_0x411b5d[_0x3d4a('0x3c')]=intUtil[_0x3d4a('0x3d')](_0x411b5d[_0x3d4a('0x3c')]);if(_0x117cbd&&_0x117cbd[_0x3d4a('0x3e')]){logger['info']('[QUEUE]',_0x3d4a('0x3f'));_0x106e04[_0x3d4a('0x40')]=util['format'](_0x3d4a('0x41'),_0x411b5d[_0x3d4a('0x3c')],_0x106e04['uniqueid'],md5(_0x106e04[_0x3d4a('0x42')]));}else{_0x106e04[_0x3d4a('0x40')]='';}headers['Authorization']=getAuth(_0x411b5d);return getUser(_0x411b5d,_0x2e43c7['email'])[_0x3d4a('0x1e')](function(_0x45924d){_0x1cf598=_0x45924d;logger[_0x3d4a('0xb')](_0x3d4a('0x43'),_0x1cf598['id']);return getEndUser(_0x411b5d,_0x106e04[_0x3d4a('0xf')],_0x106e04['calleridnum']);})['then'](function(_0x18cf67){_0x389fd9=_0x18cf67;logger['info']('The\x20Enduser\x20ID\x20is:',_0x389fd9['id']);return getTicket(_0x411b5d,_0x1cf598,_0x389fd9,_0x1d2539,_0x106e04);})[_0x3d4a('0x1e')](function(_0x2f78e3){if(_0x2f78e3&&_0x2f78e3['id']){logger['info'](_0x3d4a('0x1b'));logger[_0x3d4a('0xb')](_0x3d4a('0x44'),_0x2f78e3['id']);logger[_0x3d4a('0xb')](_0x3d4a('0x45'),_0x3d4a('0x46'));emit(util[_0x3d4a('0xd')](_0x3d4a('0x47'),_0x2e43c7['name']),_0x3d4a('0x48'),{'uri':util[_0x3d4a('0xd')]('%s/helpdesk/tickets/%d',_0x411b5d[_0x3d4a('0x1a')],_0x2f78e3['id'])});}})[_0x3d4a('0x49')](function(_0x2f7c94){logger[_0x3d4a('0x4a')]('[QUEUE]',JSON[_0x3d4a('0x4b')](_0x2f7c94));});};exports[_0x3d4a('0x4c')]=function(_0xcca277,_0x55c85a,_0x25061d,_0x10bec1,_0x137c94,_0x5dbf71,_0x3d85b7){var _0x1db425,_0x197820;_0x5dbf71[_0x3d4a('0x1a')]=intUtil['stripTrailingSlash'](_0x5dbf71[_0x3d4a('0x1a')]);_0x5dbf71[_0x3d4a('0x3c')]=intUtil[_0x3d4a('0x3d')](_0x5dbf71[_0x3d4a('0x3c')]);if(_0x3d85b7&&_0x3d85b7[_0x3d4a('0x4d')]&&_0x3d85b7[_0x3d4a('0x4d')]!=='none'){logger[_0x3d4a('0xb')](_0x3d4a('0x4e'),'Recording\x20is\x20enabled!');_0x55c85a[_0x3d4a('0x40')]=util['format'](_0x3d4a('0x41'),_0x5dbf71[_0x3d4a('0x3c')],_0x55c85a['uniqueid'],md5(_0x55c85a[_0x3d4a('0x42')]));}headers[_0x3d4a('0x4f')]=getAuth(_0x5dbf71);return getUser(_0x5dbf71,_0x10bec1[_0x3d4a('0x20')])[_0x3d4a('0x1e')](function(_0xf186ff){_0x1db425=_0xf186ff;logger[_0x3d4a('0xb')]('The\x20User\x20ID\x20is:',_0x1db425['id']);return getEndUser(_0x5dbf71,_0x55c85a[_0x3d4a('0x50')],_0x55c85a[_0x3d4a('0x51')]);})[_0x3d4a('0x1e')](function(_0x567ca2){_0x197820=_0x567ca2;logger[_0x3d4a('0xb')](_0x3d4a('0x52'),_0x197820['id']);return getTicket(_0x5dbf71,_0x1db425,_0x197820,_0x25061d,_0x55c85a);})[_0x3d4a('0x1e')](function(_0x2872e2){if(_0x2872e2&&_0x2872e2['id']){logger[_0x3d4a('0xb')](_0x3d4a('0x1b'));logger[_0x3d4a('0xb')]('The\x20Ticket\x20ID\x20is:',_0x2872e2['id']);logger[_0x3d4a('0xb')](_0x3d4a('0x4e'),_0x3d4a('0x46'));emit(util['format']('user:%s',_0x10bec1[_0x3d4a('0x15')]),'trigger:browser:url',{'uri':util['format'](_0x3d4a('0x53'),_0x5dbf71[_0x3d4a('0x1a')],_0x2872e2['id'])});}})[_0x3d4a('0x49')](function(_0x914b4b){logger[_0x3d4a('0x4a')]('[OUTBOUND]',JSON[_0x3d4a('0x4b')](_0x914b4b));});};exports['unmanaged']=function(_0x562730,_0x1cd78a,_0x1e7a20,_0x46c171,_0x5ecf82,_0x5303fd){var _0x153b1c,_0x157dc3;_0x5303fd['remoteUri']=intUtil['stripTrailingSlash'](_0x5303fd[_0x3d4a('0x1a')]);_0x5303fd['serverUrl']=intUtil[_0x3d4a('0x3d')](_0x5303fd[_0x3d4a('0x3c')]);if(_0x5ecf82&&_0x5ecf82['monitor_format']){logger[_0x3d4a('0xb')]('['+_0x1cd78a[_0x3d4a('0x54')][_0x3d4a('0x55')]()+']','Recording\x20is\x20enabled!');_0x1cd78a[_0x3d4a('0x40')]=util[_0x3d4a('0xd')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5303fd[_0x3d4a('0x3c')],_0x1cd78a[_0x3d4a('0x42')],md5(_0x1cd78a[_0x3d4a('0x42')]));}else{_0x1cd78a[_0x3d4a('0x40')]='';}headers[_0x3d4a('0x4f')]=getAuth(_0x5303fd);return getUser(_0x5303fd,'')[_0x3d4a('0x1e')](function(_0x5c26e3){_0x153b1c=_0x5c26e3;logger[_0x3d4a('0xb')]('The\x20User\x20ID\x20is:',_0x153b1c['id']);return getEndUser(_0x5303fd,_0x1cd78a[_0x3d4a('0xf')],_0x1cd78a[_0x3d4a('0x10')]);})[_0x3d4a('0x1e')](function(_0x28157c){_0x157dc3=_0x28157c;logger[_0x3d4a('0xb')](_0x3d4a('0x52'),_0x157dc3['id']);return getTicket(_0x5303fd,_0x153b1c,_0x157dc3,_0x1e7a20,_0x1cd78a);})['then'](function(_0x32b1a7){if(_0x32b1a7){logger[_0x3d4a('0xb')](_0x3d4a('0x1b'));logger[_0x3d4a('0xb')](_0x3d4a('0x44'),_0x32b1a7['id']);}})['catch'](function(_0x43f32f){logger['error']('['+_0x1cd78a[_0x3d4a('0x54')][_0x3d4a('0x55')]()+']',JSON['stringify'](_0x43f32f));});};
\ No newline at end of file
+var _0xcbee=['picklist','customField','nameField','toLowerCase','content','type','idField','variable','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','stringify','toUpperCase','lastevent','lodash','request-promise','util','ioredis','./util','../../../../config/environment','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','POST','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','then','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','defaults','GET','map','forEach','includes','string'];(function(_0xa464c9,_0x7c86d8){var _0x3d73c4=function(_0x5c2056){while(--_0x5c2056){_0xa464c9['push'](_0xa464c9['shift']());}};_0x3d73c4(++_0x7c86d8);}(_0xcbee,0x1a8));var _0xecbe=function(_0x39af5a,_0x5c5bf0){_0x39af5a=_0x39af5a-0x0;var _0xea428e=_0xcbee[_0x39af5a];return _0xea428e;};'use strict';var _=require(_0xecbe('0x0'));var rp=require(_0xecbe('0x1'));var md5=require('md5');var util=require(_0xecbe('0x2'));var Redis=require(_0xecbe('0x3'));var intUtil=require(_0xecbe('0x4'));var config=require(_0xecbe('0x5'));var logger=require('../../../../config/logger')('freshdesk');config[_0xecbe('0x6')]=_['defaults'](config['redis'],{'host':_0xecbe('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0xecbe('0x8'),'Accept':_0xecbe('0x8')};function emit(_0x177705,_0x53600d,_0x1fc455){io['to'](_0x177705)[_0xecbe('0x9')](_0x53600d,_0x1fc455);}function getTicket(_0x50471f,_0x365173,_0x1437ff,_0x549422,_0x1a1166){logger['info'](_0xecbe('0xa'));var _0xe7ad5f=_[_0xecbe('0xb')]({'responder_id':_0x365173['id'],'requester_id':_0x1437ff['id'],'name':util[_0xecbe('0xc')](_0xecbe('0xd'),_0x1a1166[_0xecbe('0xe')]),'phone':_0x1a1166[_0xecbe('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xecbe('0x10')](_0x549422['Subjects'],_0x1a1166,'\x20'),'description':intUtil[_0xecbe('0x10')](_0x549422[_0xecbe('0x11')],_0x1a1166,_0xecbe('0x12')),'tags':getTags(_0x549422[_0xecbe('0x13')],_0xecbe('0x14'))},getCustomFields(_0x549422[_0xecbe('0x15')],_0x1a1166));_0xe7ad5f['custom_fields']=_[_0xecbe('0x16')](_[_0xecbe('0x17')](_0xe7ad5f[_0xecbe('0x18')],'id'),_0xecbe('0x19'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x1a'),_0x50471f[_0xecbe('0x1b')]),'method':_0xecbe('0x1c'),'body':_0xe7ad5f})['then'](function(_0x405ab2){logger[_0xecbe('0x1d')](_0xecbe('0x1e'));return _0x405ab2;});}function getUser(_0x5cc878,_0x2cdcf9){if(intUtil[_0xecbe('0x1f')](_0x2cdcf9)){return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x20'),_0x5cc878[_0xecbe('0x1b')]),'qs':{'email':_0x2cdcf9}})['then'](function(_0x1695e5){if(_0x1695e5[_0xecbe('0x21')]){logger['info'](_0xecbe('0x22'));return _[_0xecbe('0x23')](_0x1695e5,function(_0x595f9b){return _0x595f9b['contact'][_0xecbe('0x24')]===_0x2cdcf9;});}else{logger[_0xecbe('0x1d')](_0xecbe('0x25'));return request({'uri':util['format'](_0xecbe('0x26'),_0x5cc878['remoteUri'])})['then'](function(_0x9d6345){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x9d6345;});}});}else{logger[_0xecbe('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format']('%s/api/v2/agents/me',_0x5cc878[_0xecbe('0x1b')])})[_0xecbe('0x28')](function(_0x54bebf){logger[_0xecbe('0x1d')](_0xecbe('0x27'));return _0x54bebf;});}}function getEndUser(_0x71d4c2,_0x48d289,_0x81f839){logger[_0xecbe('0x1d')](_0xecbe('0x29'),_0x81f839);return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'qs':{'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x1bd0c6){if(_0x1bd0c6['length']){logger[_0xecbe('0x1d')](_0xecbe('0x2b'));return _[_0xecbe('0x23')](_0x1bd0c6,{'phone':_0x81f839});}else{logger[_0xecbe('0x1d')](_0xecbe('0x2c'));return request({'uri':util[_0xecbe('0xc')](_0xecbe('0x2a'),_0x71d4c2['remoteUri']),'method':'POST','body':{'name':_0x48d289,'phone':_0x81f839}})[_0xecbe('0x28')](function(_0x3b4704){logger[_0xecbe('0x1d')](_0xecbe('0x2d'));return _0x3b4704;});}});}function getAuth(_0x3f850c){return util[_0xecbe('0xc')](_0xecbe('0x2e'),new Buffer(_0x3f850c['apiKey']+':X')[_0xecbe('0x2f')]('base64'));}function request(_0x40ff36){logger[_0xecbe('0x30')](_0xecbe('0x31'),JSON['stringify'](_0x40ff36));return rp(_[_0xecbe('0x32')](_0x40ff36,{'method':_0xecbe('0x33'),'headers':headers,'json':!![]}));}function getTags(_0x173630,_0x1063a4){var _0x5b4bec=[];if(_0x173630&&_0x173630['length']>0x0){_0x5b4bec=_[_0xecbe('0x34')](_0x173630,_0x1063a4);}return _0x5b4bec;}function getCustomFields(_0x3b3e68,_0x1b1631){var _0x212db1=[];var _0x2cfc09={'custom_fields':[]};if(_0x3b3e68['length']>0x0){_[_0xecbe('0x35')](_0x3b3e68,function(_0x3db034){if(_[_0xecbe('0x36')]([_0xecbe('0x37'),_0xecbe('0x38')],_0x3db034['type'])&&_0x3db034['nameField']&&!_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0x3db034[_0xecbe('0x3a')][_0xecbe('0x3b')]()]=_0x3db034[_0xecbe('0x3c')]['toString']();}else if(_[_0xecbe('0x36')](['string','picklist'],_0x3db034[_0xecbe('0x3d')])&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x2cfc09[_0xecbe('0x18')]['push']({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x3db034['content'][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x3f')&&_0x3db034['variableName']&&_0x3db034[_0xecbe('0x3e')]&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034['variableName']]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034[_0xecbe('0x3e')],'value':_0x1b1631[_0x3db034[_0xecbe('0x41')]][_0xecbe('0x2f')]()});}else if(_0x3db034[_0xecbe('0x3d')]===_0xecbe('0x42')&&_0x3db034[_0xecbe('0x43')]&&_0x3db034['Variable'][_0xecbe('0x14')]&&_0x3db034['idField']&&_0x3db034[_0xecbe('0x39')]){_0x1b1631[_0x3db034[_0xecbe('0x43')][_0xecbe('0x14')][_0xecbe('0x3b')]()]&&_0x2cfc09[_0xecbe('0x18')][_0xecbe('0x40')]({'id':_0x3db034['idField'],'value':_0x1b1631[_0x3db034['Variable'][_0xecbe('0x14')][_0xecbe('0x3b')]()][_0xecbe('0x2f')]()});}});}return _0x2cfc09;}exports[_0xecbe('0x44')]=function(_0x353502,_0x373074,_0x20110b,_0x7b545,_0x34832a,_0x393291){var _0x4abd16,_0x452345;_0x393291[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x1b')]);_0x393291[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x393291[_0xecbe('0x46')]);if(_0x34832a&&_0x34832a[_0xecbe('0x47')]){logger[_0xecbe('0x1d')]('[QUEUE]',_0xecbe('0x48'));_0x373074[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x393291['serverUrl'],_0x373074[_0xecbe('0x4b')],md5(_0x373074['uniqueid']));}else{_0x373074[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x393291);return getUser(_0x393291,_0x7b545['email'])[_0xecbe('0x28')](function(_0x16ea4b){_0x4abd16=_0x16ea4b;logger[_0xecbe('0x1d')](_0xecbe('0x4d'),_0x4abd16['id']);return getEndUser(_0x393291,_0x373074[_0xecbe('0xe')],_0x373074[_0xecbe('0xf')]);})[_0xecbe('0x28')](function(_0x28768a){_0x452345=_0x28768a;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x452345['id']);return getTicket(_0x393291,_0x4abd16,_0x452345,_0x20110b,_0x373074);})[_0xecbe('0x28')](function(_0x16bb9c){if(_0x16bb9c&&_0x16bb9c['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x16bb9c['id']);logger[_0xecbe('0x1d')](_0xecbe('0x50'),_0xecbe('0x51'));emit(util[_0xecbe('0xc')](_0xecbe('0x52'),_0x7b545[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x393291[_0xecbe('0x1b')],_0x16bb9c['id'])});}})[_0xecbe('0x55')](function(_0x669621){logger[_0xecbe('0x56')](_0xecbe('0x50'),JSON['stringify'](_0x669621));});};exports[_0xecbe('0x57')]=function(_0x229d8f,_0x404fe5,_0x46cc01,_0x1a1358,_0x2f9e29,_0x206068,_0x515378){var _0x46a4f2,_0x394dcf;_0x206068[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x206068['remoteUri']);_0x206068['serverUrl']=intUtil['stripTrailingSlash'](_0x206068[_0xecbe('0x46')]);if(_0x515378&&_0x515378['recordingFormat']&&_0x515378[_0xecbe('0x58')]!==_0xecbe('0x59')){logger[_0xecbe('0x1d')](_0xecbe('0x5a'),_0xecbe('0x48'));_0x404fe5['recordingURL']=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x206068[_0xecbe('0x46')],_0x404fe5[_0xecbe('0x4b')],md5(_0x404fe5[_0xecbe('0x4b')]));}headers['Authorization']=getAuth(_0x206068);return getUser(_0x206068,_0x1a1358[_0xecbe('0x24')])[_0xecbe('0x28')](function(_0x5a51be){_0x46a4f2=_0x5a51be;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x46a4f2['id']);return getEndUser(_0x206068,_0x404fe5[_0xecbe('0x5b')],_0x404fe5[_0xecbe('0x5c')]);})[_0xecbe('0x28')](function(_0x1ea72f){_0x394dcf=_0x1ea72f;logger[_0xecbe('0x1d')]('The\x20Enduser\x20ID\x20is:',_0x394dcf['id']);return getTicket(_0x206068,_0x46a4f2,_0x394dcf,_0x46cc01,_0x404fe5);})[_0xecbe('0x28')](function(_0x2e9f09){if(_0x2e9f09&&_0x2e9f09['id']){logger[_0xecbe('0x1d')]('Ticket\x20created!');logger[_0xecbe('0x1d')](_0xecbe('0x4f'),_0x2e9f09['id']);logger['info'](_0xecbe('0x5a'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xecbe('0xc')]('user:%s',_0x1a1358[_0xecbe('0x14')]),_0xecbe('0x53'),{'uri':util[_0xecbe('0xc')](_0xecbe('0x54'),_0x206068[_0xecbe('0x1b')],_0x2e9f09['id'])});}})[_0xecbe('0x55')](function(_0x3802ce){logger[_0xecbe('0x56')](_0xecbe('0x5a'),JSON[_0xecbe('0x5d')](_0x3802ce));});};exports['unmanaged']=function(_0x60bd24,_0x48614f,_0x5b92de,_0x1501d1,_0xd5d51d,_0x3c46a6){var _0x3ed28f,_0x33afe2;_0x3c46a6[_0xecbe('0x1b')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x1b')]);_0x3c46a6[_0xecbe('0x46')]=intUtil[_0xecbe('0x45')](_0x3c46a6[_0xecbe('0x46')]);if(_0xd5d51d&&_0xd5d51d['monitor_format']){logger[_0xecbe('0x1d')]('['+_0x48614f['lastevent'][_0xecbe('0x5e')]()+']',_0xecbe('0x48'));_0x48614f[_0xecbe('0x49')]=util[_0xecbe('0xc')](_0xecbe('0x4a'),_0x3c46a6['serverUrl'],_0x48614f[_0xecbe('0x4b')],md5(_0x48614f[_0xecbe('0x4b')]));}else{_0x48614f[_0xecbe('0x49')]='';}headers[_0xecbe('0x4c')]=getAuth(_0x3c46a6);return getUser(_0x3c46a6,'')[_0xecbe('0x28')](function(_0x2ccdd3){_0x3ed28f=_0x2ccdd3;logger[_0xecbe('0x1d')]('The\x20User\x20ID\x20is:',_0x3ed28f['id']);return getEndUser(_0x3c46a6,_0x48614f[_0xecbe('0xe')],_0x48614f['calleridnum']);})[_0xecbe('0x28')](function(_0x7cdacc){_0x33afe2=_0x7cdacc;logger[_0xecbe('0x1d')](_0xecbe('0x4e'),_0x33afe2['id']);return getTicket(_0x3c46a6,_0x3ed28f,_0x33afe2,_0x5b92de,_0x48614f);})[_0xecbe('0x28')](function(_0x28a3ce){if(_0x28a3ce){logger['info'](_0xecbe('0x1e'));logger[_0xecbe('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x28a3ce['id']);}})[_0xecbe('0x55')](function(_0x44e619){logger[_0xecbe('0x56')]('['+_0x48614f[_0xecbe('0x5f')]['toUpperCase']()+']',JSON[_0xecbe('0x5d')](_0x44e619));});};
\ No newline at end of file
git://repos.xcallymotion.com / motion2.git / blobdiff