Built motion from commit (unavailable).|2.5.18
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 4da1121..5b03421 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xff7c=['[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Authorization','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','trigger:browser:url','[ABANDONED]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','request-promise','md5','util','ioredis','./util','../../../../config/logger','localhost','socket.io-emitter','redis','application/json','emit','merge','format','Caller\x20-\x20%s','getString','Subjects','Descriptions','<br>','Fields','custom_fields','mapValues','keyBy','remoteUri','POST','then','info','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','defaults','GET','map','forEach','type','string','customField','toLowerCase','content','idField','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format'];(function(_0x47f7da,_0x4f3ff8){var _0x9fd378=function(_0x502f74){while(--_0x502f74){_0x47f7da['push'](_0x47f7da['shift']());}};_0x9fd378(++_0x4f3ff8);}(_0xff7c,0x11b));var _0xcff7=function(_0x32b542,_0x4512fa){_0x32b542=_0x32b542-0x0;var _0x554d54=_0xff7c[_0x32b542];return _0x554d54;};'use strict';var _=require('lodash');var rp=require(_0xcff7('0x0'));var md5=require(_0xcff7('0x1'));var util=require(_0xcff7('0x2'));var Redis=require(_0xcff7('0x3'));var intUtil=require(_0xcff7('0x4'));var config=require('../../../../config/environment');var logger=require(_0xcff7('0x5'))('freshdesk');config['redis']=_['defaults'](config['redis'],{'host':_0xcff7('0x6'),'port':0x18eb});var io=require(_0xcff7('0x7'))(new Redis(config[_0xcff7('0x8')]));var headers={'Content-Type':_0xcff7('0x9'),'Accept':'application/json'};function emit(_0x372247,_0x4c87fc,_0x138887){io['to'](_0x372247)[_0xcff7('0xa')](_0x4c87fc,_0x138887);}function getTicket(_0x465ac3,_0x21ae2c,_0x3c1bbd,_0x1f59be,_0x1d5816){logger['info']('Creating\x20new\x20ticket...');var _0x2990e7=_[_0xcff7('0xb')]({'responder_id':_0x21ae2c['id'],'requester_id':_0x3c1bbd['id'],'name':util[_0xcff7('0xc')](_0xcff7('0xd'),_0x1d5816['calleridname']),'phone':_0x1d5816['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0xf')],_0x1d5816,'\x20'),'description':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0x10')],_0x1d5816,_0xcff7('0x11')),'tags':getTags(_0x1f59be['Tags'],'name')},getCustomFields(_0x1f59be[_0xcff7('0x12')],_0x1d5816));_0x2990e7[_0xcff7('0x13')]=_[_0xcff7('0x14')](_[_0xcff7('0x15')](_0x2990e7['custom_fields'],'id'),'value');return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/tickets',_0x465ac3[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':_0x2990e7})[_0xcff7('0x18')](function(_0x32afd6){logger[_0xcff7('0x19')](_0xcff7('0x1a'));return _0x32afd6;});}function getUser(_0x524ac6,_0x49e6ed){if(intUtil[_0xcff7('0x1b')](_0x49e6ed)){return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/agents',_0x524ac6['remoteUri']),'qs':{'email':_0x49e6ed}})[_0xcff7('0x18')](function(_0x403650){if(_0x403650[_0xcff7('0x1c')]){logger[_0xcff7('0x19')](_0xcff7('0x1d'));return _['find'](_0x403650,function(_0x105a33){return _0x105a33[_0xcff7('0x1e')][_0xcff7('0x1f')]===_0x49e6ed;});}else{logger[_0xcff7('0x19')](_0xcff7('0x20'));return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})['then'](function(_0x3024f2){logger[_0xcff7('0x19')]('Admin\x20account\x20selected.');return _0x3024f2;});}});}else{logger[_0xcff7('0x19')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})[_0xcff7('0x18')](function(_0x35039d){logger[_0xcff7('0x19')](_0xcff7('0x22'));return _0x35039d;});}}function getEndUser(_0x3b569a,_0x13da2d,_0x202898){logger[_0xcff7('0x19')](_0xcff7('0x23'),_0x202898);return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x24'),_0x3b569a['remoteUri']),'qs':{'phone':_0x202898}})['then'](function(_0x10167a){if(_0x10167a['length']){logger['info']('Enduser\x20found!');return _[_0xcff7('0x25')](_0x10167a,{'phone':_0x202898});}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format']('%s/api/v2/contacts',_0x3b569a[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':{'name':_0x13da2d,'phone':_0x202898}})[_0xcff7('0x18')](function(_0x4f7fde){logger[_0xcff7('0x19')](_0xcff7('0x26'));return _0x4f7fde;});}});}function getAuth(_0x4f8e88){return util[_0xcff7('0xc')](_0xcff7('0x27'),new Buffer(_0x4f8e88[_0xcff7('0x28')]+':X')[_0xcff7('0x29')](_0xcff7('0x2a')));}function request(_0x55dadb){logger['debug'](_0xcff7('0x2b'),JSON[_0xcff7('0x2c')](_0x55dadb));return rp(_[_0xcff7('0x2d')](_0x55dadb,{'method':_0xcff7('0x2e'),'headers':headers,'json':!![]}));}function getTags(_0x1461f7,_0x3afd85){var _0x3b64d8=[];if(_0x1461f7&&_0x1461f7[_0xcff7('0x1c')]>0x0){_0x3b64d8=_[_0xcff7('0x2f')](_0x1461f7,_0x3afd85);}return _0x3b64d8;}function getCustomFields(_0x6e354b,_0x5598ec){var _0x5bce70=[];var _0x49a361={'custom_fields':[]};if(_0x6e354b[_0xcff7('0x1c')]>0x0){_[_0xcff7('0x30')](_0x6e354b,function(_0x3d3acf){if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf['nameField']&&!_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0x3d3acf['nameField'][_0xcff7('0x34')]()]=_0x3d3acf[_0xcff7('0x35')][_0xcff7('0x29')]();}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x3d3acf['content'][_0xcff7('0x29')]()});}else if(_0x3d3acf['type']===_0xcff7('0x38')&&_0x3d3acf['variableName']&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]&&_0x49a361[_0xcff7('0x13')]['push']({'id':_0x3d3acf['idField'],'value':_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]['toString']()});}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x3a')&&_0x3d3acf[_0xcff7('0x3b')]&&_0x3d3acf[_0xcff7('0x3b')][_0xcff7('0x3c')]&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()]&&_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()][_0xcff7('0x29')]()});}});}return _0x49a361;}exports[_0xcff7('0x3d')]=function(_0x4431eb,_0x4dd565,_0x48e34d,_0x1c31b6,_0x957698,_0xffa99e){var _0x3dcc27,_0x3994f0;_0xffa99e['remoteUri']=intUtil[_0xcff7('0x3e')](_0xffa99e[_0xcff7('0x16')]);_0xffa99e[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0xffa99e[_0xcff7('0x3f')]);if(_0x957698&&_0x957698[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x41'),_0xcff7('0x42'));_0x4dd565[_0xcff7('0x43')]=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xffa99e[_0xcff7('0x3f')],_0x4dd565[_0xcff7('0x44')],md5(_0x4dd565[_0xcff7('0x44')]));}else{_0x4dd565[_0xcff7('0x43')]='';}headers['Authorization']=getAuth(_0xffa99e);return getUser(_0xffa99e,_0x1c31b6[_0xcff7('0x1f')])[_0xcff7('0x18')](function(_0x461d4c){_0x3dcc27=_0x461d4c;logger['info']('The\x20User\x20ID\x20is:',_0x3dcc27['id']);return getEndUser(_0xffa99e,_0x4dd565[_0xcff7('0x45')],_0x4dd565[_0xcff7('0x46')]);})[_0xcff7('0x18')](function(_0x488214){_0x3994f0=_0x488214;logger[_0xcff7('0x19')]('The\x20Enduser\x20ID\x20is:',_0x3994f0['id']);return getTicket(_0xffa99e,_0x3dcc27,_0x3994f0,_0x48e34d,_0x4dd565);})[_0xcff7('0x18')](function(_0x3bb35f){if(_0x3bb35f&&_0x3bb35f['id']){logger[_0xcff7('0x19')]('Ticket\x20created!');logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x3bb35f['id']);logger['info'](_0xcff7('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x1c31b6[_0xcff7('0x3c')]),'trigger:browser:url',{'uri':util['format'](_0xcff7('0x49'),_0xffa99e[_0xcff7('0x16')],_0x3bb35f['id'])});}})[_0xcff7('0x4a')](function(_0x36dda4){logger[_0xcff7('0x4b')](_0xcff7('0x41'),JSON[_0xcff7('0x2c')](_0x36dda4));});};exports[_0xcff7('0x4c')]=function(_0x57d366,_0x4a0998,_0x70f6f6,_0x17dd44,_0x1ce828,_0xa09449,_0x4dc4b0){var _0x570f10,_0x534384;_0xa09449[_0xcff7('0x16')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x16')]);_0xa09449[_0xcff7('0x3f')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x3f')]);if(_0x4dc4b0&&_0x4dc4b0[_0xcff7('0x4d')]&&_0x4dc4b0['recordingFormat']!==_0xcff7('0x4e')){logger['info'](_0xcff7('0x4f'),_0xcff7('0x42'));_0x4a0998['recordingURL']=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xa09449[_0xcff7('0x3f')],_0x4a0998[_0xcff7('0x44')],md5(_0x4a0998[_0xcff7('0x44')]));}headers[_0xcff7('0x50')]=getAuth(_0xa09449);return getUser(_0xa09449,_0x17dd44['email'])[_0xcff7('0x18')](function(_0x5f1dfa){_0x570f10=_0x5f1dfa;logger[_0xcff7('0x19')](_0xcff7('0x51'),_0x570f10['id']);return getEndUser(_0xa09449,_0x4a0998[_0xcff7('0x52')],_0x4a0998['destcalleridnum']);})['then'](function(_0x4f4528){_0x534384=_0x4f4528;logger[_0xcff7('0x19')](_0xcff7('0x53'),_0x534384['id']);return getTicket(_0xa09449,_0x570f10,_0x534384,_0x70f6f6,_0x4a0998);})[_0xcff7('0x18')](function(_0x474d4a){if(_0x474d4a&&_0x474d4a['id']){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')]('The\x20Ticket\x20ID\x20is:',_0x474d4a['id']);logger['info'](_0xcff7('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x17dd44[_0xcff7('0x3c')]),_0xcff7('0x54'),{'uri':util['format'](_0xcff7('0x49'),_0xa09449[_0xcff7('0x16')],_0x474d4a['id'])});}})['catch'](function(_0x223d0a){logger[_0xcff7('0x4b')](_0xcff7('0x4f'),JSON[_0xcff7('0x2c')](_0x223d0a));});};exports['abandoned']=function(_0x4a675b,_0xa9e583,_0x267efa,_0x4fc784,_0x4a3b74,_0x474aa7){var _0x230a75,_0x572326;_0x474aa7[_0xcff7('0x16')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x16')]);_0x474aa7[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x3f')]);if(_0x4a3b74&&_0x4a3b74[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x55'),_0xcff7('0x42'));_0xa9e583[_0xcff7('0x43')]=util['format'](_0xcff7('0x56'),_0x474aa7[_0xcff7('0x3f')],_0xa9e583[_0xcff7('0x44')],md5(_0xa9e583[_0xcff7('0x44')]));}else{_0xa9e583[_0xcff7('0x43')]='';}headers[_0xcff7('0x50')]=getAuth(_0x474aa7);return getUser(_0x474aa7,'')[_0xcff7('0x18')](function(_0x2d6773){_0x230a75=_0x2d6773;logger['info'](_0xcff7('0x51'),_0x230a75['id']);return getEndUser(_0x474aa7,_0xa9e583[_0xcff7('0x45')],_0xa9e583['calleridnum']);})[_0xcff7('0x18')](function(_0x20330f){_0x572326=_0x20330f;logger['info'](_0xcff7('0x53'),_0x572326['id']);return getTicket(_0x474aa7,_0x230a75,_0x572326,_0x267efa,_0xa9e583);})[_0xcff7('0x18')](function(_0x1758f2){if(_0x1758f2){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x1758f2['id']);}})[_0xcff7('0x4a')](function(_0x4d55e3){logger['error'](_0xcff7('0x55'),JSON[_0xcff7('0x2c')](_0x4d55e3));});};
\ No newline at end of file
+var _0x4bac=['variable','push','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','The\x20Ticket\x20ID\x20is:','[QUEUE]','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','toUpperCase','Authorization','lastevent','lodash','request-promise','md5','./util','../../../../config/environment','freshdesk','redis','defaults','localhost','application/json','emit','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','%s/api/v2/tickets','remoteUri','POST','then','info','Ticket\x20created!','validateEmail','Agent\x20found!','contact','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','debug','[HTTP]','stringify','length','forEach','type','string','nameField','customField','toLowerCase','content','toString','idField'];(function(_0x23214b,_0xd53a83){var _0x459519=function(_0x508db6){while(--_0x508db6){_0x23214b['push'](_0x23214b['shift']());}};_0x459519(++_0xd53a83);}(_0x4bac,0xd3));var _0xc4ba=function(_0x351a22,_0x4d026d){_0x351a22=_0x351a22-0x0;var _0x4492b6=_0x4bac[_0x351a22];return _0x4492b6;};'use strict';var _=require(_0xc4ba('0x0'));var rp=require(_0xc4ba('0x1'));var md5=require(_0xc4ba('0x2'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xc4ba('0x3'));var config=require(_0xc4ba('0x4'));var logger=require('../../../../config/logger')(_0xc4ba('0x5'));config[_0xc4ba('0x6')]=_[_0xc4ba('0x7')](config['redis'],{'host':_0xc4ba('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xc4ba('0x6')]));var headers={'Content-Type':_0xc4ba('0x9'),'Accept':_0xc4ba('0x9')};function emit(_0x2d35ea,_0x2b6644,_0x5b7cd5){io['to'](_0x2d35ea)[_0xc4ba('0xa')](_0x2b6644,_0x5b7cd5);}function getTicket(_0x7b68fc,_0x692777,_0x3e8840,_0x13aabf,_0x226e73){logger['info'](_0xc4ba('0xb'));var _0x276ddc=_['merge']({'responder_id':_0x692777['id'],'requester_id':_0x3e8840['id'],'name':util[_0xc4ba('0xc')](_0xc4ba('0xd'),_0x226e73['calleridname']),'phone':_0x226e73[_0xc4ba('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xc4ba('0xf')](_0x13aabf[_0xc4ba('0x10')],_0x226e73,'\x20'),'description':intUtil[_0xc4ba('0xf')](_0x13aabf[_0xc4ba('0x11')],_0x226e73,_0xc4ba('0x12')),'tags':getTags(_0x13aabf[_0xc4ba('0x13')],_0xc4ba('0x14'))},getCustomFields(_0x13aabf[_0xc4ba('0x15')],_0x226e73));_0x276ddc[_0xc4ba('0x16')]=_[_0xc4ba('0x17')](_['keyBy'](_0x276ddc[_0xc4ba('0x16')],'id'),'value');return request({'uri':util[_0xc4ba('0xc')](_0xc4ba('0x18'),_0x7b68fc[_0xc4ba('0x19')]),'method':_0xc4ba('0x1a'),'body':_0x276ddc})[_0xc4ba('0x1b')](function(_0x430fca){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));return _0x430fca;});}function getUser(_0x38ac72,_0x468d2a){if(intUtil[_0xc4ba('0x1e')](_0x468d2a)){return request({'uri':util['format']('%s/api/v2/agents',_0x38ac72[_0xc4ba('0x19')]),'qs':{'email':_0x468d2a}})[_0xc4ba('0x1b')](function(_0x231d42){if(_0x231d42['length']){logger[_0xc4ba('0x1c')](_0xc4ba('0x1f'));return _['find'](_0x231d42,function(_0x4c48b7){return _0x4c48b7[_0xc4ba('0x20')]['email']===_0x468d2a;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc4ba('0xc')](_0xc4ba('0x21'),_0x38ac72[_0xc4ba('0x19')])})['then'](function(_0x4486f1){logger[_0xc4ba('0x1c')]('Admin\x20account\x20selected.');return _0x4486f1;});}});}else{logger['info'](_0xc4ba('0x22'));return request({'uri':util['format'](_0xc4ba('0x21'),_0x38ac72['remoteUri'])})[_0xc4ba('0x1b')](function(_0x17ad6b){logger[_0xc4ba('0x1c')](_0xc4ba('0x23'));return _0x17ad6b;});}}function getEndUser(_0x41214b,_0x2c6dfc,_0x3ffbda){logger[_0xc4ba('0x1c')](_0xc4ba('0x24'),_0x3ffbda);return request({'uri':util['format'](_0xc4ba('0x25'),_0x41214b[_0xc4ba('0x19')]),'qs':{'phone':_0x3ffbda}})[_0xc4ba('0x1b')](function(_0x3d3b9b){if(_0x3d3b9b['length']){logger[_0xc4ba('0x1c')]('Enduser\x20found!');return _[_0xc4ba('0x26')](_0x3d3b9b,{'phone':_0x3ffbda});}else{logger[_0xc4ba('0x1c')](_0xc4ba('0x27'));return request({'uri':util['format']('%s/api/v2/contacts',_0x41214b[_0xc4ba('0x19')]),'method':'POST','body':{'name':_0x2c6dfc,'phone':_0x3ffbda}})[_0xc4ba('0x1b')](function(_0x1ab1b0){logger[_0xc4ba('0x1c')](_0xc4ba('0x28'));return _0x1ab1b0;});}});}function getAuth(_0x1e315f){return util[_0xc4ba('0xc')](_0xc4ba('0x29'),new Buffer(_0x1e315f[_0xc4ba('0x2a')]+':X')['toString']('base64'));}function request(_0x535382){logger[_0xc4ba('0x2b')](_0xc4ba('0x2c'),JSON[_0xc4ba('0x2d')](_0x535382));return rp(_[_0xc4ba('0x7')](_0x535382,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x26d02a,_0x857db9){var _0x20a500=[];if(_0x26d02a&&_0x26d02a['length']>0x0){_0x20a500=_['map'](_0x26d02a,_0x857db9);}return _0x20a500;}function getCustomFields(_0x2dfea3,_0x46b022){var _0x20a220=[];var _0x3bcace={'custom_fields':[]};if(_0x2dfea3[_0xc4ba('0x2e')]>0x0){_[_0xc4ba('0x2f')](_0x2dfea3,function(_0x55d1af){if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x31')&&_0x55d1af[_0xc4ba('0x32')]&&!_0x55d1af[_0xc4ba('0x33')]){_0x3bcace[_0x55d1af['nameField'][_0xc4ba('0x34')]()]=_0x55d1af[_0xc4ba('0x35')][_0xc4ba('0x36')]();}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x31')&&_0x55d1af[_0xc4ba('0x37')]&&_0x55d1af[_0xc4ba('0x33')]){_0x3bcace[_0xc4ba('0x16')]['push']({'id':_0x55d1af[_0xc4ba('0x37')],'value':_0x55d1af[_0xc4ba('0x35')][_0xc4ba('0x36')]()});}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x38')&&_0x55d1af['variableName']&&_0x55d1af['idField']&&_0x55d1af[_0xc4ba('0x33')]){_0x46b022[_0x55d1af['variableName']]&&_0x3bcace[_0xc4ba('0x16')][_0xc4ba('0x39')]({'id':_0x55d1af[_0xc4ba('0x37')],'value':_0x46b022[_0x55d1af[_0xc4ba('0x3a')]][_0xc4ba('0x36')]()});}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x3b')&&_0x55d1af[_0xc4ba('0x3c')]&&_0x55d1af[_0xc4ba('0x3c')]['name']&&_0x55d1af[_0xc4ba('0x37')]&&_0x55d1af[_0xc4ba('0x33')]){_0x46b022[_0x55d1af[_0xc4ba('0x3c')][_0xc4ba('0x14')]['toLowerCase']()]&&_0x3bcace['custom_fields'][_0xc4ba('0x39')]({'id':_0x55d1af['idField'],'value':_0x46b022[_0x55d1af['Variable'][_0xc4ba('0x14')][_0xc4ba('0x34')]()][_0xc4ba('0x36')]()});}});}return _0x3bcace;}exports['queue']=function(_0x1b72c0,_0x281b8d,_0x1f7e3b,_0x335bc3,_0x27924f,_0x1f585e){var _0x10f0f7,_0x5a04e7;_0x1f585e[_0xc4ba('0x19')]=intUtil[_0xc4ba('0x3d')](_0x1f585e[_0xc4ba('0x19')]);_0x1f585e[_0xc4ba('0x3e')]=intUtil[_0xc4ba('0x3d')](_0x1f585e[_0xc4ba('0x3e')]);if(_0x27924f&&_0x27924f[_0xc4ba('0x3f')]){logger[_0xc4ba('0x1c')]('[QUEUE]',_0xc4ba('0x40'));_0x281b8d[_0xc4ba('0x41')]=util[_0xc4ba('0xc')](_0xc4ba('0x42'),_0x1f585e[_0xc4ba('0x3e')],_0x281b8d[_0xc4ba('0x43')],md5(_0x281b8d[_0xc4ba('0x43')]));}else{_0x281b8d['recordingURL']='';}headers['Authorization']=getAuth(_0x1f585e);return getUser(_0x1f585e,_0x335bc3[_0xc4ba('0x44')])[_0xc4ba('0x1b')](function(_0x2284b2){_0x10f0f7=_0x2284b2;logger[_0xc4ba('0x1c')]('The\x20User\x20ID\x20is:',_0x10f0f7['id']);return getEndUser(_0x1f585e,_0x281b8d[_0xc4ba('0x45')],_0x281b8d[_0xc4ba('0xe')]);})[_0xc4ba('0x1b')](function(_0x5c0a4d){_0x5a04e7=_0x5c0a4d;logger[_0xc4ba('0x1c')]('The\x20Enduser\x20ID\x20is:',_0x5a04e7['id']);return getTicket(_0x1f585e,_0x10f0f7,_0x5a04e7,_0x1f7e3b,_0x281b8d);})[_0xc4ba('0x1b')](function(_0x16b2e3){if(_0x16b2e3&&_0x16b2e3['id']){logger[_0xc4ba('0x1c')]('Ticket\x20created!');logger[_0xc4ba('0x1c')](_0xc4ba('0x46'),_0x16b2e3['id']);logger[_0xc4ba('0x1c')](_0xc4ba('0x47'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc4ba('0xc')](_0xc4ba('0x48'),_0x335bc3[_0xc4ba('0x14')]),_0xc4ba('0x49'),{'uri':util[_0xc4ba('0xc')](_0xc4ba('0x4a'),_0x1f585e[_0xc4ba('0x19')],_0x16b2e3['id'])});}})[_0xc4ba('0x4b')](function(_0x28cd44){logger[_0xc4ba('0x4c')](_0xc4ba('0x47'),JSON[_0xc4ba('0x2d')](_0x28cd44));});};exports[_0xc4ba('0x4d')]=function(_0x13b308,_0x34a11c,_0x5de7df,_0xacd8d1,_0x478c31,_0x2317c1,_0x1bcebe){var _0x517fb9,_0x46dc11;_0x2317c1['remoteUri']=intUtil[_0xc4ba('0x3d')](_0x2317c1['remoteUri']);_0x2317c1['serverUrl']=intUtil[_0xc4ba('0x3d')](_0x2317c1['serverUrl']);if(_0x1bcebe&&_0x1bcebe['recordingFormat']&&_0x1bcebe[_0xc4ba('0x4e')]!==_0xc4ba('0x4f')){logger[_0xc4ba('0x1c')](_0xc4ba('0x50'),_0xc4ba('0x40'));_0x34a11c[_0xc4ba('0x41')]=util[_0xc4ba('0xc')](_0xc4ba('0x42'),_0x2317c1[_0xc4ba('0x3e')],_0x34a11c[_0xc4ba('0x43')],md5(_0x34a11c['uniqueid']));}headers['Authorization']=getAuth(_0x2317c1);return getUser(_0x2317c1,_0xacd8d1[_0xc4ba('0x44')])[_0xc4ba('0x1b')](function(_0x3080eb){_0x517fb9=_0x3080eb;logger['info'](_0xc4ba('0x51'),_0x517fb9['id']);return getEndUser(_0x2317c1,_0x34a11c[_0xc4ba('0x52')],_0x34a11c[_0xc4ba('0x53')]);})[_0xc4ba('0x1b')](function(_0x47333a){_0x46dc11=_0x47333a;logger['info'](_0xc4ba('0x54'),_0x46dc11['id']);return getTicket(_0x2317c1,_0x517fb9,_0x46dc11,_0x5de7df,_0x34a11c);})[_0xc4ba('0x1b')](function(_0x222e03){if(_0x222e03&&_0x222e03['id']){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));logger[_0xc4ba('0x1c')](_0xc4ba('0x46'),_0x222e03['id']);logger[_0xc4ba('0x1c')]('[OUTBOUND]',_0xc4ba('0x55'));emit(util[_0xc4ba('0xc')](_0xc4ba('0x48'),_0xacd8d1[_0xc4ba('0x14')]),_0xc4ba('0x49'),{'uri':util['format'](_0xc4ba('0x4a'),_0x2317c1['remoteUri'],_0x222e03['id'])});}})[_0xc4ba('0x4b')](function(_0x4c4592){logger[_0xc4ba('0x4c')](_0xc4ba('0x50'),JSON[_0xc4ba('0x2d')](_0x4c4592));});};exports['unmanaged']=function(_0x2a9c52,_0x5ce454,_0x4953f0,_0x422ec9,_0x320620,_0x2282c5){var _0x239dac,_0x3f3726;_0x2282c5[_0xc4ba('0x19')]=intUtil[_0xc4ba('0x3d')](_0x2282c5[_0xc4ba('0x19')]);_0x2282c5['serverUrl']=intUtil['stripTrailingSlash'](_0x2282c5[_0xc4ba('0x3e')]);if(_0x320620&&_0x320620[_0xc4ba('0x3f')]){logger[_0xc4ba('0x1c')]('['+_0x5ce454['lastevent'][_0xc4ba('0x56')]()+']',_0xc4ba('0x40'));_0x5ce454['recordingURL']=util[_0xc4ba('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2282c5[_0xc4ba('0x3e')],_0x5ce454[_0xc4ba('0x43')],md5(_0x5ce454[_0xc4ba('0x43')]));}else{_0x5ce454[_0xc4ba('0x41')]='';}headers[_0xc4ba('0x57')]=getAuth(_0x2282c5);return getUser(_0x2282c5,'')[_0xc4ba('0x1b')](function(_0x539714){_0x239dac=_0x539714;logger[_0xc4ba('0x1c')]('The\x20User\x20ID\x20is:',_0x239dac['id']);return getEndUser(_0x2282c5,_0x5ce454[_0xc4ba('0x45')],_0x5ce454[_0xc4ba('0xe')]);})[_0xc4ba('0x1b')](function(_0x6fa415){_0x3f3726=_0x6fa415;logger['info'](_0xc4ba('0x54'),_0x3f3726['id']);return getTicket(_0x2282c5,_0x239dac,_0x3f3726,_0x4953f0,_0x5ce454);})[_0xc4ba('0x1b')](function(_0x1ec779){if(_0x1ec779){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x1ec779['id']);}})[_0xc4ba('0x4b')](function(_0x4dbf26){logger[_0xc4ba('0x4c')]('['+_0x5ce454[_0xc4ba('0x58')][_0xc4ba('0x56')]()+']',JSON[_0xc4ba('0x2d')](_0x4dbf26));});};
\ No newline at end of file