Built motion from commit (unavailable).|2.5.18
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index a2b0eeb..5b03421 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5e78=['recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','destcalleridnum','The\x20Ticket\x20ID\x20is:','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','GET','forEach','type','string','nameField','customField','toLowerCase','content','idField','variable','variableName','push','Variable','name','queue','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!'];(function(_0x180858,_0x109cad){var _0x4b7584=function(_0x29474e){while(--_0x29474e){_0x180858['push'](_0x180858['shift']());}};_0x4b7584(++_0x109cad);}(_0x5e78,0xca));var _0x85e7=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x5e78[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0x85e7('0x0'));var rp=require(_0x85e7('0x1'));var md5=require(_0x85e7('0x2'));var util=require(_0x85e7('0x3'));var Redis=require(_0x85e7('0x4'));var intUtil=require(_0x85e7('0x5'));var config=require(_0x85e7('0x6'));var logger=require(_0x85e7('0x7'))(_0x85e7('0x8'));config[_0x85e7('0x9')]=_[_0x85e7('0xa')](config[_0x85e7('0x9')],{'host':_0x85e7('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0x85e7('0xc'),'Accept':_0x85e7('0xc')};function emit(_0x24623d,_0x5214d4,_0x4ea347){io['to'](_0x24623d)[_0x85e7('0xd')](_0x5214d4,_0x4ea347);}function getTicket(_0x2e8cc0,_0x2b6b4d,_0x4349ad,_0x5af0ed,_0x5ddc8f){logger[_0x85e7('0xe')](_0x85e7('0xf'));var _0x55d127=_[_0x85e7('0x10')]({'responder_id':_0x2b6b4d['id'],'requester_id':_0x4349ad['id'],'name':util[_0x85e7('0x11')](_0x85e7('0x12'),_0x5ddc8f['calleridname']),'phone':_0x5ddc8f[_0x85e7('0x13')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x15')],_0x5ddc8f,'\x20'),'description':intUtil[_0x85e7('0x14')](_0x5af0ed[_0x85e7('0x16')],_0x5ddc8f,'<br>'),'tags':getTags(_0x5af0ed['Tags'],'name')},getCustomFields(_0x5af0ed[_0x85e7('0x17')],_0x5ddc8f));_0x55d127[_0x85e7('0x18')]=_[_0x85e7('0x19')](_[_0x85e7('0x1a')](_0x55d127[_0x85e7('0x18')],'id'),_0x85e7('0x1b'));return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x1c'),_0x2e8cc0[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':_0x55d127})[_0x85e7('0x1f')](function(_0x3b4e76){logger[_0x85e7('0xe')](_0x85e7('0x20'));return _0x3b4e76;});}function getUser(_0x409f63,_0x236085){if(intUtil[_0x85e7('0x21')](_0x236085)){return request({'uri':util[_0x85e7('0x11')](_0x85e7('0x22'),_0x409f63[_0x85e7('0x1d')]),'qs':{'email':_0x236085}})[_0x85e7('0x1f')](function(_0x3fa28a){if(_0x3fa28a[_0x85e7('0x23')]){logger[_0x85e7('0xe')]('Agent\x20found!');return _[_0x85e7('0x24')](_0x3fa28a,function(_0xb501c2){return _0xb501c2['contact']['email']===_0x236085;});}else{logger[_0x85e7('0xe')](_0x85e7('0x25'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})['then'](function(_0x3888f8){logger[_0x85e7('0xe')]('Admin\x20account\x20selected.');return _0x3888f8;});}});}else{logger[_0x85e7('0xe')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/agents/me',_0x409f63[_0x85e7('0x1d')])})[_0x85e7('0x1f')](function(_0x3284a8){logger[_0x85e7('0xe')](_0x85e7('0x26'));return _0x3284a8;});}}function getEndUser(_0x82c8a,_0x2072d0,_0x11fb1c){logger[_0x85e7('0xe')](_0x85e7('0x27'),_0x11fb1c);return request({'uri':util['format']('%s/api/v2/contacts',_0x82c8a['remoteUri']),'qs':{'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x42f391){if(_0x42f391[_0x85e7('0x23')]){logger['info'](_0x85e7('0x28'));return _[_0x85e7('0x24')](_0x42f391,{'phone':_0x11fb1c});}else{logger[_0x85e7('0xe')](_0x85e7('0x29'));return request({'uri':util[_0x85e7('0x11')]('%s/api/v2/contacts',_0x82c8a[_0x85e7('0x1d')]),'method':_0x85e7('0x1e'),'body':{'name':_0x2072d0,'phone':_0x11fb1c}})[_0x85e7('0x1f')](function(_0x33c770){logger['info'](_0x85e7('0x2a'));return _0x33c770;});}});}function getAuth(_0x2b7568){return util[_0x85e7('0x11')](_0x85e7('0x2b'),new Buffer(_0x2b7568[_0x85e7('0x2c')]+':X')[_0x85e7('0x2d')](_0x85e7('0x2e')));}function request(_0x50849d){logger[_0x85e7('0x2f')](_0x85e7('0x30'),JSON['stringify'](_0x50849d));return rp(_[_0x85e7('0xa')](_0x50849d,{'method':_0x85e7('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x29c1c7,_0x3cbc0d){var _0x22c719=[];if(_0x29c1c7&&_0x29c1c7[_0x85e7('0x23')]>0x0){_0x22c719=_['map'](_0x29c1c7,_0x3cbc0d);}return _0x22c719;}function getCustomFields(_0x36369a,_0x30417b){var _0x110622=[];var _0x49a82e={'custom_fields':[]};if(_0x36369a['length']>0x0){_[_0x85e7('0x32')](_0x36369a,function(_0x4bee26){if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x34')&&_0x4bee26[_0x85e7('0x35')]&&!_0x4bee26[_0x85e7('0x36')]){_0x49a82e[_0x4bee26[_0x85e7('0x35')][_0x85e7('0x37')]()]=_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]();}else if(_0x4bee26[_0x85e7('0x33')]==='string'&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x49a82e['custom_fields']['push']({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x4bee26[_0x85e7('0x38')][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]===_0x85e7('0x3a')&&_0x4bee26[_0x85e7('0x3b')]&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26[_0x85e7('0x36')]){_0x30417b[_0x4bee26[_0x85e7('0x3b')]]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26[_0x85e7('0x3b')]][_0x85e7('0x2d')]()});}else if(_0x4bee26[_0x85e7('0x33')]==='customVariable'&&_0x4bee26[_0x85e7('0x3d')]&&_0x4bee26['Variable']['name']&&_0x4bee26[_0x85e7('0x39')]&&_0x4bee26['customField']){_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')]['toLowerCase']()]&&_0x49a82e[_0x85e7('0x18')][_0x85e7('0x3c')]({'id':_0x4bee26[_0x85e7('0x39')],'value':_0x30417b[_0x4bee26['Variable'][_0x85e7('0x3e')][_0x85e7('0x37')]()][_0x85e7('0x2d')]()});}});}return _0x49a82e;}exports[_0x85e7('0x3f')]=function(_0x354ac0,_0x1aeaa4,_0x17c1be,_0x18c48d,_0x505221,_0x450ec7){var _0x5e89ee,_0x454d8b;_0x450ec7[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x1d')]);_0x450ec7['serverUrl']=intUtil['stripTrailingSlash'](_0x450ec7[_0x85e7('0x40')]);if(_0x505221&&_0x505221[_0x85e7('0x41')]){logger['info'](_0x85e7('0x42'),_0x85e7('0x43'));_0x1aeaa4[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x450ec7[_0x85e7('0x40')],_0x1aeaa4[_0x85e7('0x46')],md5(_0x1aeaa4[_0x85e7('0x46')]));}else{_0x1aeaa4[_0x85e7('0x44')]='';}headers[_0x85e7('0x47')]=getAuth(_0x450ec7);return getUser(_0x450ec7,_0x18c48d[_0x85e7('0x48')])[_0x85e7('0x1f')](function(_0x44a80c){_0x5e89ee=_0x44a80c;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x5e89ee['id']);return getEndUser(_0x450ec7,_0x1aeaa4[_0x85e7('0x4a')],_0x1aeaa4[_0x85e7('0x13')]);})['then'](function(_0x318d19){_0x454d8b=_0x318d19;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x454d8b['id']);return getTicket(_0x450ec7,_0x5e89ee,_0x454d8b,_0x17c1be,_0x1aeaa4);})['then'](function(_0x4f5e53){if(_0x4f5e53&&_0x4f5e53['id']){logger['info'](_0x85e7('0x20'));logger[_0x85e7('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4f5e53['id']);logger[_0x85e7('0xe')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x18c48d[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x450ec7[_0x85e7('0x1d')],_0x4f5e53['id'])});}})[_0x85e7('0x4f')](function(_0x3531d8){logger[_0x85e7('0x50')]('[QUEUE]',JSON['stringify'](_0x3531d8));});};exports[_0x85e7('0x51')]=function(_0x2d9f2f,_0x478721,_0x5074f7,_0x33a14a,_0x26198e,_0x324745,_0x1919cb){var _0x55bae2,_0x12b48b;_0x324745[_0x85e7('0x1d')]=intUtil['stripTrailingSlash'](_0x324745['remoteUri']);_0x324745[_0x85e7('0x40')]=intUtil[_0x85e7('0x52')](_0x324745['serverUrl']);if(_0x1919cb&&_0x1919cb[_0x85e7('0x53')]&&_0x1919cb[_0x85e7('0x53')]!==_0x85e7('0x54')){logger[_0x85e7('0xe')](_0x85e7('0x55'),_0x85e7('0x43'));_0x478721[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x324745['serverUrl'],_0x478721[_0x85e7('0x46')],md5(_0x478721['uniqueid']));}headers['Authorization']=getAuth(_0x324745);return getUser(_0x324745,_0x33a14a['email'])[_0x85e7('0x1f')](function(_0x36c67a){_0x55bae2=_0x36c67a;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x55bae2['id']);return getEndUser(_0x324745,_0x478721['destcalleridname'],_0x478721[_0x85e7('0x56')]);})[_0x85e7('0x1f')](function(_0x2bd14d){_0x12b48b=_0x2bd14d;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x12b48b['id']);return getTicket(_0x324745,_0x55bae2,_0x12b48b,_0x5074f7,_0x478721);})[_0x85e7('0x1f')](function(_0x530655){if(_0x530655&&_0x530655['id']){logger[_0x85e7('0xe')]('Ticket\x20created!');logger['info'](_0x85e7('0x57'),_0x530655['id']);logger[_0x85e7('0xe')](_0x85e7('0x55'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x85e7('0x11')](_0x85e7('0x4c'),_0x33a14a[_0x85e7('0x3e')]),_0x85e7('0x4d'),{'uri':util['format'](_0x85e7('0x4e'),_0x324745['remoteUri'],_0x530655['id'])});}})[_0x85e7('0x4f')](function(_0x42fc88){logger[_0x85e7('0x50')](_0x85e7('0x55'),JSON['stringify'](_0x42fc88));});};exports['unmanaged']=function(_0x2f955,_0x5ea973,_0x19bacb,_0x1a599c,_0x3283ac,_0x261a2b){var _0x31ded6,_0x1dba01;_0x261a2b[_0x85e7('0x1d')]=intUtil[_0x85e7('0x52')](_0x261a2b[_0x85e7('0x1d')]);_0x261a2b[_0x85e7('0x40')]=intUtil['stripTrailingSlash'](_0x261a2b[_0x85e7('0x40')]);if(_0x3283ac&&_0x3283ac[_0x85e7('0x41')]){logger['info']('['+_0x5ea973[_0x85e7('0x58')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x5ea973[_0x85e7('0x44')]=util[_0x85e7('0x11')](_0x85e7('0x45'),_0x261a2b[_0x85e7('0x40')],_0x5ea973[_0x85e7('0x46')],md5(_0x5ea973['uniqueid']));}else{_0x5ea973[_0x85e7('0x44')]='';}headers['Authorization']=getAuth(_0x261a2b);return getUser(_0x261a2b,'')[_0x85e7('0x1f')](function(_0x3c7f79){_0x31ded6=_0x3c7f79;logger[_0x85e7('0xe')](_0x85e7('0x49'),_0x31ded6['id']);return getEndUser(_0x261a2b,_0x5ea973[_0x85e7('0x4a')],_0x5ea973[_0x85e7('0x13')]);})[_0x85e7('0x1f')](function(_0x2cb007){_0x1dba01=_0x2cb007;logger[_0x85e7('0xe')](_0x85e7('0x4b'),_0x1dba01['id']);return getTicket(_0x261a2b,_0x31ded6,_0x1dba01,_0x19bacb,_0x5ea973);})['then'](function(_0x248540){if(_0x248540){logger[_0x85e7('0xe')](_0x85e7('0x20'));logger['info'](_0x85e7('0x57'),_0x248540['id']);}})[_0x85e7('0x4f')](function(_0x3f0744){logger[_0x85e7('0x50')]('['+_0x5ea973[_0x85e7('0x58')][_0x85e7('0x59')]()+']',JSON['stringify'](_0x3f0744));});};
\ No newline at end of file
+var _0x4bac=['variable','push','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','calleridname','The\x20Ticket\x20ID\x20is:','[QUEUE]','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','toUpperCase','Authorization','lastevent','lodash','request-promise','md5','./util','../../../../config/environment','freshdesk','redis','defaults','localhost','application/json','emit','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','%s/api/v2/tickets','remoteUri','POST','then','info','Ticket\x20created!','validateEmail','Agent\x20found!','contact','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','debug','[HTTP]','stringify','length','forEach','type','string','nameField','customField','toLowerCase','content','toString','idField'];(function(_0x23214b,_0xd53a83){var _0x459519=function(_0x508db6){while(--_0x508db6){_0x23214b['push'](_0x23214b['shift']());}};_0x459519(++_0xd53a83);}(_0x4bac,0xd3));var _0xc4ba=function(_0x351a22,_0x4d026d){_0x351a22=_0x351a22-0x0;var _0x4492b6=_0x4bac[_0x351a22];return _0x4492b6;};'use strict';var _=require(_0xc4ba('0x0'));var rp=require(_0xc4ba('0x1'));var md5=require(_0xc4ba('0x2'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0xc4ba('0x3'));var config=require(_0xc4ba('0x4'));var logger=require('../../../../config/logger')(_0xc4ba('0x5'));config[_0xc4ba('0x6')]=_[_0xc4ba('0x7')](config['redis'],{'host':_0xc4ba('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xc4ba('0x6')]));var headers={'Content-Type':_0xc4ba('0x9'),'Accept':_0xc4ba('0x9')};function emit(_0x2d35ea,_0x2b6644,_0x5b7cd5){io['to'](_0x2d35ea)[_0xc4ba('0xa')](_0x2b6644,_0x5b7cd5);}function getTicket(_0x7b68fc,_0x692777,_0x3e8840,_0x13aabf,_0x226e73){logger['info'](_0xc4ba('0xb'));var _0x276ddc=_['merge']({'responder_id':_0x692777['id'],'requester_id':_0x3e8840['id'],'name':util[_0xc4ba('0xc')](_0xc4ba('0xd'),_0x226e73['calleridname']),'phone':_0x226e73[_0xc4ba('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xc4ba('0xf')](_0x13aabf[_0xc4ba('0x10')],_0x226e73,'\x20'),'description':intUtil[_0xc4ba('0xf')](_0x13aabf[_0xc4ba('0x11')],_0x226e73,_0xc4ba('0x12')),'tags':getTags(_0x13aabf[_0xc4ba('0x13')],_0xc4ba('0x14'))},getCustomFields(_0x13aabf[_0xc4ba('0x15')],_0x226e73));_0x276ddc[_0xc4ba('0x16')]=_[_0xc4ba('0x17')](_['keyBy'](_0x276ddc[_0xc4ba('0x16')],'id'),'value');return request({'uri':util[_0xc4ba('0xc')](_0xc4ba('0x18'),_0x7b68fc[_0xc4ba('0x19')]),'method':_0xc4ba('0x1a'),'body':_0x276ddc})[_0xc4ba('0x1b')](function(_0x430fca){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));return _0x430fca;});}function getUser(_0x38ac72,_0x468d2a){if(intUtil[_0xc4ba('0x1e')](_0x468d2a)){return request({'uri':util['format']('%s/api/v2/agents',_0x38ac72[_0xc4ba('0x19')]),'qs':{'email':_0x468d2a}})[_0xc4ba('0x1b')](function(_0x231d42){if(_0x231d42['length']){logger[_0xc4ba('0x1c')](_0xc4ba('0x1f'));return _['find'](_0x231d42,function(_0x4c48b7){return _0x4c48b7[_0xc4ba('0x20')]['email']===_0x468d2a;});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc4ba('0xc')](_0xc4ba('0x21'),_0x38ac72[_0xc4ba('0x19')])})['then'](function(_0x4486f1){logger[_0xc4ba('0x1c')]('Admin\x20account\x20selected.');return _0x4486f1;});}});}else{logger['info'](_0xc4ba('0x22'));return request({'uri':util['format'](_0xc4ba('0x21'),_0x38ac72['remoteUri'])})[_0xc4ba('0x1b')](function(_0x17ad6b){logger[_0xc4ba('0x1c')](_0xc4ba('0x23'));return _0x17ad6b;});}}function getEndUser(_0x41214b,_0x2c6dfc,_0x3ffbda){logger[_0xc4ba('0x1c')](_0xc4ba('0x24'),_0x3ffbda);return request({'uri':util['format'](_0xc4ba('0x25'),_0x41214b[_0xc4ba('0x19')]),'qs':{'phone':_0x3ffbda}})[_0xc4ba('0x1b')](function(_0x3d3b9b){if(_0x3d3b9b['length']){logger[_0xc4ba('0x1c')]('Enduser\x20found!');return _[_0xc4ba('0x26')](_0x3d3b9b,{'phone':_0x3ffbda});}else{logger[_0xc4ba('0x1c')](_0xc4ba('0x27'));return request({'uri':util['format']('%s/api/v2/contacts',_0x41214b[_0xc4ba('0x19')]),'method':'POST','body':{'name':_0x2c6dfc,'phone':_0x3ffbda}})[_0xc4ba('0x1b')](function(_0x1ab1b0){logger[_0xc4ba('0x1c')](_0xc4ba('0x28'));return _0x1ab1b0;});}});}function getAuth(_0x1e315f){return util[_0xc4ba('0xc')](_0xc4ba('0x29'),new Buffer(_0x1e315f[_0xc4ba('0x2a')]+':X')['toString']('base64'));}function request(_0x535382){logger[_0xc4ba('0x2b')](_0xc4ba('0x2c'),JSON[_0xc4ba('0x2d')](_0x535382));return rp(_[_0xc4ba('0x7')](_0x535382,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x26d02a,_0x857db9){var _0x20a500=[];if(_0x26d02a&&_0x26d02a['length']>0x0){_0x20a500=_['map'](_0x26d02a,_0x857db9);}return _0x20a500;}function getCustomFields(_0x2dfea3,_0x46b022){var _0x20a220=[];var _0x3bcace={'custom_fields':[]};if(_0x2dfea3[_0xc4ba('0x2e')]>0x0){_[_0xc4ba('0x2f')](_0x2dfea3,function(_0x55d1af){if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x31')&&_0x55d1af[_0xc4ba('0x32')]&&!_0x55d1af[_0xc4ba('0x33')]){_0x3bcace[_0x55d1af['nameField'][_0xc4ba('0x34')]()]=_0x55d1af[_0xc4ba('0x35')][_0xc4ba('0x36')]();}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x31')&&_0x55d1af[_0xc4ba('0x37')]&&_0x55d1af[_0xc4ba('0x33')]){_0x3bcace[_0xc4ba('0x16')]['push']({'id':_0x55d1af[_0xc4ba('0x37')],'value':_0x55d1af[_0xc4ba('0x35')][_0xc4ba('0x36')]()});}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x38')&&_0x55d1af['variableName']&&_0x55d1af['idField']&&_0x55d1af[_0xc4ba('0x33')]){_0x46b022[_0x55d1af['variableName']]&&_0x3bcace[_0xc4ba('0x16')][_0xc4ba('0x39')]({'id':_0x55d1af[_0xc4ba('0x37')],'value':_0x46b022[_0x55d1af[_0xc4ba('0x3a')]][_0xc4ba('0x36')]()});}else if(_0x55d1af[_0xc4ba('0x30')]===_0xc4ba('0x3b')&&_0x55d1af[_0xc4ba('0x3c')]&&_0x55d1af[_0xc4ba('0x3c')]['name']&&_0x55d1af[_0xc4ba('0x37')]&&_0x55d1af[_0xc4ba('0x33')]){_0x46b022[_0x55d1af[_0xc4ba('0x3c')][_0xc4ba('0x14')]['toLowerCase']()]&&_0x3bcace['custom_fields'][_0xc4ba('0x39')]({'id':_0x55d1af['idField'],'value':_0x46b022[_0x55d1af['Variable'][_0xc4ba('0x14')][_0xc4ba('0x34')]()][_0xc4ba('0x36')]()});}});}return _0x3bcace;}exports['queue']=function(_0x1b72c0,_0x281b8d,_0x1f7e3b,_0x335bc3,_0x27924f,_0x1f585e){var _0x10f0f7,_0x5a04e7;_0x1f585e[_0xc4ba('0x19')]=intUtil[_0xc4ba('0x3d')](_0x1f585e[_0xc4ba('0x19')]);_0x1f585e[_0xc4ba('0x3e')]=intUtil[_0xc4ba('0x3d')](_0x1f585e[_0xc4ba('0x3e')]);if(_0x27924f&&_0x27924f[_0xc4ba('0x3f')]){logger[_0xc4ba('0x1c')]('[QUEUE]',_0xc4ba('0x40'));_0x281b8d[_0xc4ba('0x41')]=util[_0xc4ba('0xc')](_0xc4ba('0x42'),_0x1f585e[_0xc4ba('0x3e')],_0x281b8d[_0xc4ba('0x43')],md5(_0x281b8d[_0xc4ba('0x43')]));}else{_0x281b8d['recordingURL']='';}headers['Authorization']=getAuth(_0x1f585e);return getUser(_0x1f585e,_0x335bc3[_0xc4ba('0x44')])[_0xc4ba('0x1b')](function(_0x2284b2){_0x10f0f7=_0x2284b2;logger[_0xc4ba('0x1c')]('The\x20User\x20ID\x20is:',_0x10f0f7['id']);return getEndUser(_0x1f585e,_0x281b8d[_0xc4ba('0x45')],_0x281b8d[_0xc4ba('0xe')]);})[_0xc4ba('0x1b')](function(_0x5c0a4d){_0x5a04e7=_0x5c0a4d;logger[_0xc4ba('0x1c')]('The\x20Enduser\x20ID\x20is:',_0x5a04e7['id']);return getTicket(_0x1f585e,_0x10f0f7,_0x5a04e7,_0x1f7e3b,_0x281b8d);})[_0xc4ba('0x1b')](function(_0x16b2e3){if(_0x16b2e3&&_0x16b2e3['id']){logger[_0xc4ba('0x1c')]('Ticket\x20created!');logger[_0xc4ba('0x1c')](_0xc4ba('0x46'),_0x16b2e3['id']);logger[_0xc4ba('0x1c')](_0xc4ba('0x47'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc4ba('0xc')](_0xc4ba('0x48'),_0x335bc3[_0xc4ba('0x14')]),_0xc4ba('0x49'),{'uri':util[_0xc4ba('0xc')](_0xc4ba('0x4a'),_0x1f585e[_0xc4ba('0x19')],_0x16b2e3['id'])});}})[_0xc4ba('0x4b')](function(_0x28cd44){logger[_0xc4ba('0x4c')](_0xc4ba('0x47'),JSON[_0xc4ba('0x2d')](_0x28cd44));});};exports[_0xc4ba('0x4d')]=function(_0x13b308,_0x34a11c,_0x5de7df,_0xacd8d1,_0x478c31,_0x2317c1,_0x1bcebe){var _0x517fb9,_0x46dc11;_0x2317c1['remoteUri']=intUtil[_0xc4ba('0x3d')](_0x2317c1['remoteUri']);_0x2317c1['serverUrl']=intUtil[_0xc4ba('0x3d')](_0x2317c1['serverUrl']);if(_0x1bcebe&&_0x1bcebe['recordingFormat']&&_0x1bcebe[_0xc4ba('0x4e')]!==_0xc4ba('0x4f')){logger[_0xc4ba('0x1c')](_0xc4ba('0x50'),_0xc4ba('0x40'));_0x34a11c[_0xc4ba('0x41')]=util[_0xc4ba('0xc')](_0xc4ba('0x42'),_0x2317c1[_0xc4ba('0x3e')],_0x34a11c[_0xc4ba('0x43')],md5(_0x34a11c['uniqueid']));}headers['Authorization']=getAuth(_0x2317c1);return getUser(_0x2317c1,_0xacd8d1[_0xc4ba('0x44')])[_0xc4ba('0x1b')](function(_0x3080eb){_0x517fb9=_0x3080eb;logger['info'](_0xc4ba('0x51'),_0x517fb9['id']);return getEndUser(_0x2317c1,_0x34a11c[_0xc4ba('0x52')],_0x34a11c[_0xc4ba('0x53')]);})[_0xc4ba('0x1b')](function(_0x47333a){_0x46dc11=_0x47333a;logger['info'](_0xc4ba('0x54'),_0x46dc11['id']);return getTicket(_0x2317c1,_0x517fb9,_0x46dc11,_0x5de7df,_0x34a11c);})[_0xc4ba('0x1b')](function(_0x222e03){if(_0x222e03&&_0x222e03['id']){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));logger[_0xc4ba('0x1c')](_0xc4ba('0x46'),_0x222e03['id']);logger[_0xc4ba('0x1c')]('[OUTBOUND]',_0xc4ba('0x55'));emit(util[_0xc4ba('0xc')](_0xc4ba('0x48'),_0xacd8d1[_0xc4ba('0x14')]),_0xc4ba('0x49'),{'uri':util['format'](_0xc4ba('0x4a'),_0x2317c1['remoteUri'],_0x222e03['id'])});}})[_0xc4ba('0x4b')](function(_0x4c4592){logger[_0xc4ba('0x4c')](_0xc4ba('0x50'),JSON[_0xc4ba('0x2d')](_0x4c4592));});};exports['unmanaged']=function(_0x2a9c52,_0x5ce454,_0x4953f0,_0x422ec9,_0x320620,_0x2282c5){var _0x239dac,_0x3f3726;_0x2282c5[_0xc4ba('0x19')]=intUtil[_0xc4ba('0x3d')](_0x2282c5[_0xc4ba('0x19')]);_0x2282c5['serverUrl']=intUtil['stripTrailingSlash'](_0x2282c5[_0xc4ba('0x3e')]);if(_0x320620&&_0x320620[_0xc4ba('0x3f')]){logger[_0xc4ba('0x1c')]('['+_0x5ce454['lastevent'][_0xc4ba('0x56')]()+']',_0xc4ba('0x40'));_0x5ce454['recordingURL']=util[_0xc4ba('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2282c5[_0xc4ba('0x3e')],_0x5ce454[_0xc4ba('0x43')],md5(_0x5ce454[_0xc4ba('0x43')]));}else{_0x5ce454[_0xc4ba('0x41')]='';}headers[_0xc4ba('0x57')]=getAuth(_0x2282c5);return getUser(_0x2282c5,'')[_0xc4ba('0x1b')](function(_0x539714){_0x239dac=_0x539714;logger[_0xc4ba('0x1c')]('The\x20User\x20ID\x20is:',_0x239dac['id']);return getEndUser(_0x2282c5,_0x5ce454[_0xc4ba('0x45')],_0x5ce454[_0xc4ba('0xe')]);})[_0xc4ba('0x1b')](function(_0x6fa415){_0x3f3726=_0x6fa415;logger['info'](_0xc4ba('0x54'),_0x3f3726['id']);return getTicket(_0x2282c5,_0x239dac,_0x3f3726,_0x4953f0,_0x5ce454);})[_0xc4ba('0x1b')](function(_0x1ec779){if(_0x1ec779){logger[_0xc4ba('0x1c')](_0xc4ba('0x1d'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x1ec779['id']);}})[_0xc4ba('0x4b')](function(_0x4dbf26){logger[_0xc4ba('0x4c')]('['+_0x5ce454[_0xc4ba('0x58')][_0xc4ba('0x56')]()+']',JSON[_0xc4ba('0x2d')](_0x4dbf26));});};
\ No newline at end of file