Built motion from commit 9d7072cc.|2.5.39
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 146595e..7ce7881 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7306=['Recording\x20is\x20enabled!','destcalleridnum','unmanaged','lastevent','lodash','request-promise','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','format','calleridname','calleridnum','Subjects','getString','Descriptions','Tags','name','custom_fields','value','%s/api/v2/tickets','POST','then','Ticket\x20created!','%s/api/v2/agents','remoteUri','length','info','find','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','map','forEach','type','string','nameField','customField','toLowerCase','content','push','idField','variable','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]'];(function(_0x183e7f,_0x230f08){var _0x12d988=function(_0x1faf51){while(--_0x1faf51){_0x183e7f['push'](_0x183e7f['shift']());}};_0x12d988(++_0x230f08);}(_0x7306,0x15c));var _0x6730=function(_0x947814,_0x2f21ee){_0x947814=_0x947814-0x0;var _0x1e7cb9=_0x7306[_0x947814];return _0x1e7cb9;};'use strict';var _=require(_0x6730('0x0'));var rp=require(_0x6730('0x1'));var md5=require('md5');var util=require('util');var Redis=require(_0x6730('0x2'));var intUtil=require('./util');var config=require(_0x6730('0x3'));var logger=require(_0x6730('0x4'))(_0x6730('0x5'));config[_0x6730('0x6')]=_[_0x6730('0x7')](config[_0x6730('0x6')],{'host':_0x6730('0x8'),'port':0x18eb});var io=require(_0x6730('0x9'))(new Redis(config[_0x6730('0x6')]));var headers={'Content-Type':_0x6730('0xa'),'Accept':_0x6730('0xa')};function emit(_0x732c6,_0xba10b1,_0x37539a){io['to'](_0x732c6)[_0x6730('0xb')](_0xba10b1,_0x37539a);}function getTicket(_0x2f5da2,_0x1fc237,_0x390885,_0x52453b,_0xff13f3){logger['info'](_0x6730('0xc'));var _0x8d70a3=_['merge']({'responder_id':_0x1fc237['id'],'requester_id':_0x390885['id'],'name':util[_0x6730('0xd')]('Caller\x20-\x20%s',_0xff13f3[_0x6730('0xe')]),'phone':_0xff13f3[_0x6730('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x52453b[_0x6730('0x10')],_0xff13f3,'\x20'),'description':intUtil[_0x6730('0x11')](_0x52453b[_0x6730('0x12')],_0xff13f3,'<br>'),'tags':getTags(_0x52453b[_0x6730('0x13')],_0x6730('0x14'))},getCustomFields(_0x52453b['Fields'],_0xff13f3));_0x8d70a3[_0x6730('0x15')]=_['mapValues'](_['keyBy'](_0x8d70a3[_0x6730('0x15')],'id'),_0x6730('0x16'));return request({'uri':util[_0x6730('0xd')](_0x6730('0x17'),_0x2f5da2['remoteUri']),'method':_0x6730('0x18'),'body':_0x8d70a3})[_0x6730('0x19')](function(_0x499efc){logger['info'](_0x6730('0x1a'));return _0x499efc;});}function getUser(_0x2e3c04,_0x3a4810){if(intUtil['validateEmail'](_0x3a4810)){return request({'uri':util[_0x6730('0xd')](_0x6730('0x1b'),_0x2e3c04[_0x6730('0x1c')]),'qs':{'email':_0x3a4810}})['then'](function(_0x4c640b){if(_0x4c640b[_0x6730('0x1d')]){logger[_0x6730('0x1e')]('Agent\x20found!');return _[_0x6730('0x1f')](_0x4c640b,function(_0x427ef6){return _0x427ef6['contact'][_0x6730('0x20')]===_0x3a4810;});}else{logger[_0x6730('0x1e')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x6730('0xd')](_0x6730('0x21'),_0x2e3c04[_0x6730('0x1c')])})['then'](function(_0x503cba){logger[_0x6730('0x1e')](_0x6730('0x22'));return _0x503cba;});}});}else{logger[_0x6730('0x1e')](_0x6730('0x23'));return request({'uri':util[_0x6730('0xd')](_0x6730('0x21'),_0x2e3c04['remoteUri'])})[_0x6730('0x19')](function(_0x549247){logger['info'](_0x6730('0x22'));return _0x549247;});}}function getEndUser(_0x54d167,_0x3db5fc,_0x4e9c2e){logger[_0x6730('0x1e')](_0x6730('0x24'),_0x4e9c2e);return request({'uri':util[_0x6730('0xd')](_0x6730('0x25'),_0x54d167[_0x6730('0x1c')]),'qs':{'phone':_0x4e9c2e}})[_0x6730('0x19')](function(_0x35757d){if(_0x35757d[_0x6730('0x1d')]){logger[_0x6730('0x1e')](_0x6730('0x26'));return _[_0x6730('0x1f')](_0x35757d,{'phone':_0x4e9c2e});}else{logger[_0x6730('0x1e')](_0x6730('0x27'));return request({'uri':util[_0x6730('0xd')](_0x6730('0x25'),_0x54d167[_0x6730('0x1c')]),'method':_0x6730('0x18'),'body':{'name':_0x3db5fc,'phone':_0x4e9c2e}})[_0x6730('0x19')](function(_0x57166b){logger[_0x6730('0x1e')](_0x6730('0x28'));return _0x57166b;});}});}function getAuth(_0x27a836){return util['format'](_0x6730('0x29'),new Buffer(_0x27a836['apiKey']+':X')[_0x6730('0x2a')](_0x6730('0x2b')));}function request(_0x32fe00){logger[_0x6730('0x2c')](_0x6730('0x2d'),JSON[_0x6730('0x2e')](_0x32fe00));return rp(_[_0x6730('0x7')](_0x32fe00,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x43727a,_0x7d1a5c){var _0x11b90c=[];if(_0x43727a&&_0x43727a[_0x6730('0x1d')]>0x0){_0x11b90c=_[_0x6730('0x2f')](_0x43727a,_0x7d1a5c);}return _0x11b90c;}function getCustomFields(_0x321313,_0x2d5d4d){var _0x1a71f4=[];var _0x5ba3ba={'custom_fields':[]};if(_0x321313[_0x6730('0x1d')]>0x0){_[_0x6730('0x30')](_0x321313,function(_0x38365a){if(_0x38365a[_0x6730('0x31')]===_0x6730('0x32')&&_0x38365a[_0x6730('0x33')]&&!_0x38365a[_0x6730('0x34')]){_0x5ba3ba[_0x38365a[_0x6730('0x33')][_0x6730('0x35')]()]=_0x38365a[_0x6730('0x36')]['toString']();}else if(_0x38365a[_0x6730('0x31')]===_0x6730('0x32')&&_0x38365a['idField']&&_0x38365a[_0x6730('0x34')]){_0x5ba3ba[_0x6730('0x15')][_0x6730('0x37')]({'id':_0x38365a[_0x6730('0x38')],'value':_0x38365a[_0x6730('0x36')][_0x6730('0x2a')]()});}else if(_0x38365a[_0x6730('0x31')]===_0x6730('0x39')&&_0x38365a[_0x6730('0x3a')]&&_0x38365a['idField']&&_0x38365a['customField']){_0x2d5d4d[_0x38365a[_0x6730('0x3a')]]&&_0x5ba3ba[_0x6730('0x15')]['push']({'id':_0x38365a[_0x6730('0x38')],'value':_0x2d5d4d[_0x38365a[_0x6730('0x3a')]][_0x6730('0x2a')]()});}else if(_0x38365a[_0x6730('0x31')]===_0x6730('0x3b')&&_0x38365a[_0x6730('0x3c')]&&_0x38365a[_0x6730('0x3c')][_0x6730('0x14')]&&_0x38365a[_0x6730('0x38')]&&_0x38365a[_0x6730('0x34')]){_0x2d5d4d[_0x38365a[_0x6730('0x3c')]['name'][_0x6730('0x35')]()]&&_0x5ba3ba[_0x6730('0x15')][_0x6730('0x37')]({'id':_0x38365a[_0x6730('0x38')],'value':_0x2d5d4d[_0x38365a[_0x6730('0x3c')][_0x6730('0x14')][_0x6730('0x35')]()][_0x6730('0x2a')]()});}});}return _0x5ba3ba;}exports['queue']=function(_0x41971c,_0x2ec468,_0x3a8399,_0x53ad40,_0x226c25,_0xc6d9ff){var _0x3a8ae8,_0x1fcaa8;_0xc6d9ff['remoteUri']=intUtil[_0x6730('0x3d')](_0xc6d9ff[_0x6730('0x1c')]);_0xc6d9ff['serverUrl']=intUtil[_0x6730('0x3d')](_0xc6d9ff[_0x6730('0x3e')]);if(_0x226c25&&_0x226c25[_0x6730('0x3f')]){logger[_0x6730('0x1e')]('[QUEUE]','Recording\x20is\x20enabled!');_0x2ec468[_0x6730('0x40')]=util[_0x6730('0xd')](_0x6730('0x41'),_0xc6d9ff['serverUrl'],_0x2ec468[_0x6730('0x42')],md5(_0x2ec468['uniqueid']));}else{_0x2ec468[_0x6730('0x40')]='';}headers[_0x6730('0x43')]=getAuth(_0xc6d9ff);return getUser(_0xc6d9ff,_0x53ad40[_0x6730('0x20')])['then'](function(_0x4359ca){_0x3a8ae8=_0x4359ca;logger[_0x6730('0x1e')](_0x6730('0x44'),_0x3a8ae8['id']);return getEndUser(_0xc6d9ff,_0x2ec468[_0x6730('0xe')],_0x2ec468[_0x6730('0xf')]);})[_0x6730('0x19')](function(_0x59fcbe){_0x1fcaa8=_0x59fcbe;logger[_0x6730('0x1e')](_0x6730('0x45'),_0x1fcaa8['id']);return getTicket(_0xc6d9ff,_0x3a8ae8,_0x1fcaa8,_0x3a8399,_0x2ec468);})[_0x6730('0x19')](function(_0x36c817){if(_0x36c817&&_0x36c817['id']){logger[_0x6730('0x1e')](_0x6730('0x1a'));logger[_0x6730('0x1e')](_0x6730('0x46'),_0x36c817['id']);logger[_0x6730('0x1e')](_0x6730('0x47'),_0x6730('0x48'));emit(util[_0x6730('0xd')](_0x6730('0x49'),_0x53ad40[_0x6730('0x14')]),_0x6730('0x4a'),{'uri':util[_0x6730('0xd')](_0x6730('0x4b'),_0xc6d9ff['remoteUri'],_0x36c817['id'])});}})[_0x6730('0x4c')](function(_0x453bea){logger[_0x6730('0x4d')](_0x6730('0x47'),JSON[_0x6730('0x2e')](_0x453bea));});};exports[_0x6730('0x4e')]=function(_0x374fc2,_0x4e026d,_0x4dbfc5,_0x18854e,_0x58c85e,_0x834067,_0xfc44e2){var _0x1661d9,_0xba0818;_0x834067[_0x6730('0x1c')]=intUtil['stripTrailingSlash'](_0x834067[_0x6730('0x1c')]);_0x834067[_0x6730('0x3e')]=intUtil['stripTrailingSlash'](_0x834067[_0x6730('0x3e')]);if(_0xfc44e2&&_0xfc44e2[_0x6730('0x4f')]&&_0xfc44e2['recordingFormat']!==_0x6730('0x50')){logger[_0x6730('0x1e')](_0x6730('0x51'),_0x6730('0x52'));_0x4e026d['recordingURL']=util[_0x6730('0xd')](_0x6730('0x41'),_0x834067[_0x6730('0x3e')],_0x4e026d['uniqueid'],md5(_0x4e026d[_0x6730('0x42')]));}headers['Authorization']=getAuth(_0x834067);return getUser(_0x834067,_0x18854e['email'])[_0x6730('0x19')](function(_0x3a5f02){_0x1661d9=_0x3a5f02;logger[_0x6730('0x1e')](_0x6730('0x44'),_0x1661d9['id']);return getEndUser(_0x834067,_0x4e026d['destcalleridname'],_0x4e026d[_0x6730('0x53')]);})[_0x6730('0x19')](function(_0x1c6709){_0xba0818=_0x1c6709;logger[_0x6730('0x1e')](_0x6730('0x45'),_0xba0818['id']);return getTicket(_0x834067,_0x1661d9,_0xba0818,_0x4dbfc5,_0x4e026d);})[_0x6730('0x19')](function(_0x378f4b){if(_0x378f4b&&_0x378f4b['id']){logger['info'](_0x6730('0x1a'));logger['info'](_0x6730('0x46'),_0x378f4b['id']);logger[_0x6730('0x1e')](_0x6730('0x51'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x6730('0xd')](_0x6730('0x49'),_0x18854e[_0x6730('0x14')]),_0x6730('0x4a'),{'uri':util['format']('%s/helpdesk/tickets/%d',_0x834067[_0x6730('0x1c')],_0x378f4b['id'])});}})[_0x6730('0x4c')](function(_0x5192a2){logger[_0x6730('0x4d')](_0x6730('0x51'),JSON['stringify'](_0x5192a2));});};exports[_0x6730('0x54')]=function(_0x3a4f83,_0x510a81,_0x2128a1,_0x3ab9d3,_0xf5f976,_0x3a03a3){var _0x3e9d29,_0x5da09b;_0x3a03a3[_0x6730('0x1c')]=intUtil[_0x6730('0x3d')](_0x3a03a3['remoteUri']);_0x3a03a3[_0x6730('0x3e')]=intUtil[_0x6730('0x3d')](_0x3a03a3[_0x6730('0x3e')]);if(_0xf5f976&&_0xf5f976[_0x6730('0x3f')]){logger['info']('['+_0x510a81[_0x6730('0x55')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x510a81['recordingURL']=util[_0x6730('0xd')](_0x6730('0x41'),_0x3a03a3['serverUrl'],_0x510a81[_0x6730('0x42')],md5(_0x510a81[_0x6730('0x42')]));}else{_0x510a81[_0x6730('0x40')]='';}headers[_0x6730('0x43')]=getAuth(_0x3a03a3);return getUser(_0x3a03a3,'')[_0x6730('0x19')](function(_0x5a4dcc){_0x3e9d29=_0x5a4dcc;logger[_0x6730('0x1e')](_0x6730('0x44'),_0x3e9d29['id']);return getEndUser(_0x3a03a3,_0x510a81[_0x6730('0xe')],_0x510a81[_0x6730('0xf')]);})[_0x6730('0x19')](function(_0x5c6d0a){_0x5da09b=_0x5c6d0a;logger[_0x6730('0x1e')](_0x6730('0x45'),_0x5da09b['id']);return getTicket(_0x3a03a3,_0x3e9d29,_0x5da09b,_0x2128a1,_0x510a81);})[_0x6730('0x19')](function(_0x1fdafc){if(_0x1fdafc){logger[_0x6730('0x1e')](_0x6730('0x1a'));logger['info'](_0x6730('0x46'),_0x1fdafc['id']);}})[_0x6730('0x4c')](function(_0x399f07){logger['error']('['+_0x510a81[_0x6730('0x55')]['toUpperCase']()+']',JSON[_0x6730('0x2e')](_0x399f07));});};
\ No newline at end of file
+var _0x9d75=['outbound','stripTrailingSlash','recordingFormat','none','destcalleridname','destcalleridnum','[OUTBOUND]','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','format','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','content','idField','customField','push','variable','variableName','Variable','toLowerCase','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error'];(function(_0x1e671f,_0x31cfc4){var _0x55b607=function(_0x5ab1b4){while(--_0x5ab1b4){_0x1e671f['push'](_0x1e671f['shift']());}};_0x55b607(++_0x31cfc4);}(_0x9d75,0x1dc));var _0x59d7=function(_0x54807e,_0x14ae45){_0x54807e=_0x54807e-0x0;var _0x3c8faf=_0x9d75[_0x54807e];return _0x3c8faf;};'use strict';var _=require('lodash');var rp=require(_0x59d7('0x0'));var md5=require('md5');var util=require(_0x59d7('0x1'));var Redis=require(_0x59d7('0x2'));var intUtil=require('./util');var config=require(_0x59d7('0x3'));var logger=require(_0x59d7('0x4'))(_0x59d7('0x5'));config[_0x59d7('0x6')]=_['defaults'](config[_0x59d7('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x59d7('0x7'))(new Redis(config[_0x59d7('0x6')]));var headers={'Content-Type':_0x59d7('0x8'),'Accept':_0x59d7('0x8')};function emit(_0x1e65ab,_0x218204,_0x43f2a7){io['to'](_0x1e65ab)[_0x59d7('0x9')](_0x218204,_0x43f2a7);}function getTicket(_0x2d335a,_0x374f39,_0x1c00f4,_0x50dc03,_0x7cd5db){logger['info'](_0x59d7('0xa'));var _0x824806=_[_0x59d7('0xb')]({'responder_id':_0x374f39['id'],'requester_id':_0x1c00f4['id'],'name':util['format']('Caller\x20-\x20%s',_0x7cd5db[_0x59d7('0xc')]),'phone':_0x7cd5db[_0x59d7('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0xf')],_0x7cd5db,'\x20'),'description':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0x10')],_0x7cd5db,_0x59d7('0x11')),'tags':getTags(_0x50dc03['Tags'],_0x59d7('0x12'))},getCustomFields(_0x50dc03[_0x59d7('0x13')],_0x7cd5db));_0x824806[_0x59d7('0x14')]=_[_0x59d7('0x15')](_[_0x59d7('0x16')](_0x824806[_0x59d7('0x14')],'id'),'value');return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x18'),_0x2d335a['remoteUri']),'method':_0x59d7('0x19'),'body':_0x824806})[_0x59d7('0x1a')](function(_0x19f7ed){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));return _0x19f7ed;});}function getUser(_0x493612,_0x1647d6){if(intUtil[_0x59d7('0x1d')](_0x1647d6)){return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x1e'),_0x493612[_0x59d7('0x1f')]),'qs':{'email':_0x1647d6}})[_0x59d7('0x1a')](function(_0xfaf8c0){if(_0xfaf8c0['length']){logger[_0x59d7('0x1b')](_0x59d7('0x20'));return _[_0x59d7('0x21')](_0xfaf8c0,function(_0x246fde){return _0x246fde[_0x59d7('0x22')][_0x59d7('0x23')]===_0x1647d6;});}else{logger[_0x59d7('0x1b')](_0x59d7('0x24'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/agents/me',_0x493612['remoteUri'])})[_0x59d7('0x1a')](function(_0x18ac43){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x18ac43;});}});}else{logger['info'](_0x59d7('0x26'));return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x27'),_0x493612[_0x59d7('0x1f')])})[_0x59d7('0x1a')](function(_0x22311e){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x22311e;});}}function getEndUser(_0x38bbc7,_0x284bc3,_0x5b67df){logger[_0x59d7('0x1b')](_0x59d7('0x28'),_0x5b67df);return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x29'),_0x38bbc7[_0x59d7('0x1f')]),'qs':{'phone':_0x5b67df}})['then'](function(_0x647f1e){if(_0x647f1e['length']){logger[_0x59d7('0x1b')]('Enduser\x20found!');return _[_0x59d7('0x21')](_0x647f1e,{'phone':_0x5b67df});}else{logger[_0x59d7('0x1b')](_0x59d7('0x2a'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/contacts',_0x38bbc7[_0x59d7('0x1f')]),'method':'POST','body':{'name':_0x284bc3,'phone':_0x5b67df}})[_0x59d7('0x1a')](function(_0x3ebe1f){logger[_0x59d7('0x1b')](_0x59d7('0x2b'));return _0x3ebe1f;});}});}function getAuth(_0x1173f9){return util[_0x59d7('0x17')](_0x59d7('0x2c'),new Buffer(_0x1173f9[_0x59d7('0x2d')]+':X')[_0x59d7('0x2e')](_0x59d7('0x2f')));}function request(_0x11b457){logger[_0x59d7('0x30')](_0x59d7('0x31'),JSON[_0x59d7('0x32')](_0x11b457));return rp(_[_0x59d7('0x33')](_0x11b457,{'method':_0x59d7('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x170929,_0x4fbadb){var _0x119266=[];if(_0x170929&&_0x170929['length']>0x0){_0x119266=_[_0x59d7('0x35')](_0x170929,_0x4fbadb);}return _0x119266;}function getCustomFields(_0x70236b,_0x52e25b){var _0x1fc6aa=[];var _0x3a6501={'custom_fields':[]};if(_0x70236b['length']>0x0){_[_0x59d7('0x36')](_0x70236b,function(_0x4ec7f3){if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3b')]&&!_0x4ec7f3['customField']){_0x3a6501[_0x4ec7f3[_0x59d7('0x3b')]['toLowerCase']()]=_0x4ec7f3[_0x59d7('0x3c')][_0x59d7('0x2e')]();}else if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x4ec7f3['content'][_0x59d7('0x2e')]()});}else if(_0x4ec7f3[_0x59d7('0x3a')]===_0x59d7('0x40')&&_0x4ec7f3[_0x59d7('0x41')]&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]&&_0x3a6501[_0x59d7('0x14')]['push']({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]['toString']()});}else if(_0x4ec7f3['type']==='customVariable'&&_0x4ec7f3[_0x59d7('0x42')]&&_0x4ec7f3[_0x59d7('0x42')]['name']&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3['customField']){_0x52e25b[_0x4ec7f3['Variable'][_0x59d7('0x12')][_0x59d7('0x43')]()]&&_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x42')]['name'][_0x59d7('0x43')]()]['toString']()});}});}return _0x3a6501;}exports['queue']=function(_0x113b85,_0x4e410e,_0x3ec9c2,_0x121bff,_0x264ea0,_0x120bc6){var _0x778608,_0x49bd70;_0x120bc6[_0x59d7('0x1f')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x1f')]);_0x120bc6[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x44')]);if(_0x264ea0&&_0x264ea0[_0x59d7('0x45')]){logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x47'));_0x4e410e[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x120bc6[_0x59d7('0x44')],_0x4e410e[_0x59d7('0x4a')],md5(_0x4e410e['uniqueid']));}else{_0x4e410e['recordingURL']='';}headers['Authorization']=getAuth(_0x120bc6);return getUser(_0x120bc6,_0x121bff[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1df442){_0x778608=_0x1df442;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x778608['id']);return getEndUser(_0x120bc6,_0x4e410e[_0x59d7('0xc')],_0x4e410e[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x19190c){_0x49bd70=_0x19190c;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x49bd70['id']);return getTicket(_0x120bc6,_0x778608,_0x49bd70,_0x3ec9c2,_0x4e410e);})[_0x59d7('0x1a')](function(_0x18cb34){if(_0x18cb34&&_0x18cb34['id']){logger['info'](_0x59d7('0x1c'));logger['info'](_0x59d7('0x4c'),_0x18cb34['id']);logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')](_0x59d7('0x4e'),_0x121bff['name']),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')]('%s/helpdesk/tickets/%d',_0x120bc6['remoteUri'],_0x18cb34['id'])});}})[_0x59d7('0x50')](function(_0x377731){logger[_0x59d7('0x51')]('[QUEUE]',JSON[_0x59d7('0x32')](_0x377731));});};exports[_0x59d7('0x52')]=function(_0x5d3bcb,_0x8dd3f0,_0x19d990,_0x56ad9d,_0xfe3ca9,_0x5dd7f5,_0x24e37d){var _0x53d571,_0x20da0c;_0x5dd7f5[_0x59d7('0x1f')]=intUtil[_0x59d7('0x53')](_0x5dd7f5['remoteUri']);_0x5dd7f5[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x5dd7f5[_0x59d7('0x44')]);if(_0x24e37d&&_0x24e37d[_0x59d7('0x54')]&&_0x24e37d[_0x59d7('0x54')]!==_0x59d7('0x55')){logger[_0x59d7('0x1b')]('[OUTBOUND]',_0x59d7('0x47'));_0x8dd3f0[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x5dd7f5[_0x59d7('0x44')],_0x8dd3f0['uniqueid'],md5(_0x8dd3f0[_0x59d7('0x4a')]));}headers['Authorization']=getAuth(_0x5dd7f5);return getUser(_0x5dd7f5,_0x56ad9d[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1985e6){_0x53d571=_0x1985e6;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x53d571['id']);return getEndUser(_0x5dd7f5,_0x8dd3f0[_0x59d7('0x56')],_0x8dd3f0[_0x59d7('0x57')]);})[_0x59d7('0x1a')](function(_0x330b63){_0x20da0c=_0x330b63;logger['info']('The\x20Enduser\x20ID\x20is:',_0x20da0c['id']);return getTicket(_0x5dd7f5,_0x53d571,_0x20da0c,_0x19d990,_0x8dd3f0);})[_0x59d7('0x1a')](function(_0x5d3fc2){if(_0x5d3fc2&&_0x5d3fc2['id']){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x5d3fc2['id']);logger[_0x59d7('0x1b')](_0x59d7('0x58'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')]('user:%s',_0x56ad9d[_0x59d7('0x12')]),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')](_0x59d7('0x59'),_0x5dd7f5['remoteUri'],_0x5d3fc2['id'])});}})['catch'](function(_0xd16883){logger[_0x59d7('0x51')](_0x59d7('0x58'),JSON['stringify'](_0xd16883));});};exports[_0x59d7('0x5a')]=function(_0x5b6508,_0x1837ec,_0x803c58,_0x5e43a4,_0x27b288,_0x2155b4){var _0x22d36c,_0x384ab6;_0x2155b4['remoteUri']=intUtil[_0x59d7('0x53')](_0x2155b4['remoteUri']);_0x2155b4[_0x59d7('0x44')]=intUtil[_0x59d7('0x53')](_0x2155b4[_0x59d7('0x44')]);if(_0x27b288&&_0x27b288[_0x59d7('0x45')]){logger[_0x59d7('0x1b')]('['+_0x1837ec[_0x59d7('0x5b')][_0x59d7('0x5c')]()+']',_0x59d7('0x47'));_0x1837ec['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2155b4[_0x59d7('0x44')],_0x1837ec[_0x59d7('0x4a')],md5(_0x1837ec['uniqueid']));}else{_0x1837ec[_0x59d7('0x48')]='';}headers['Authorization']=getAuth(_0x2155b4);return getUser(_0x2155b4,'')[_0x59d7('0x1a')](function(_0x52ec0a){_0x22d36c=_0x52ec0a;logger['info'](_0x59d7('0x4b'),_0x22d36c['id']);return getEndUser(_0x2155b4,_0x1837ec[_0x59d7('0xc')],_0x1837ec[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x499949){_0x384ab6=_0x499949;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x384ab6['id']);return getTicket(_0x2155b4,_0x22d36c,_0x384ab6,_0x803c58,_0x1837ec);})['then'](function(_0x7985b3){if(_0x7985b3){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x7985b3['id']);}})[_0x59d7('0x50')](function(_0x3a5703){logger['error']('['+_0x1837ec['lastevent'][_0x59d7('0x5c')]()+']',JSON[_0x59d7('0x32')](_0x3a5703));});};
\ No newline at end of file