Built motion from commit 9d7072cc.|2.5.39
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 65a3372..7ce7881 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x819b=['serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','stringify','outbound','recordingFormat','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Ticket\x20created!','error','unmanaged','lastevent','toUpperCase','util','./util','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','Subjects','getString','Descriptions','name','Fields','mapValues','keyBy','%s/api/v2/tickets','then','validateEmail','%s/api/v2/agents','remoteUri','info','Agent\x20found!','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Basic\x20%s','apiKey','toString','base64','[HTTP]','GET','map','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','string','idField','custom_fields','push','variable','variableName','customVariable','Variable','stripTrailingSlash'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x819b,0x188));var _0xb819=function(_0x1188a8,_0xc1498d){_0x1188a8=_0x1188a8-0x0;var _0x50c1c1=_0x819b[_0x1188a8];return _0x50c1c1;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0xb819('0x0'));var Redis=require('ioredis');var intUtil=require(_0xb819('0x1'));var config=require('../../../../config/environment');var logger=require(_0xb819('0x2'))(_0xb819('0x3'));config[_0xb819('0x4')]=_[_0xb819('0x5')](config[_0xb819('0x4')],{'host':_0xb819('0x6'),'port':0x18eb});var io=require(_0xb819('0x7'))(new Redis(config[_0xb819('0x4')]));var headers={'Content-Type':_0xb819('0x8'),'Accept':_0xb819('0x8')};function emit(_0x3c3d1d,_0x42cabc,_0x3e5792){io['to'](_0x3c3d1d)[_0xb819('0x9')](_0x42cabc,_0x3e5792);}function getTicket(_0x2843a0,_0x49c674,_0x45ce78,_0x2c89a1,_0x31ddfc){logger['info'](_0xb819('0xa'));var _0x31271a=_[_0xb819('0xb')]({'responder_id':_0x49c674['id'],'requester_id':_0x45ce78['id'],'name':util[_0xb819('0xc')](_0xb819('0xd'),_0x31ddfc['calleridname']),'phone':_0x31ddfc[_0xb819('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x2c89a1[_0xb819('0xf')],_0x31ddfc,'\x20'),'description':intUtil[_0xb819('0x10')](_0x2c89a1[_0xb819('0x11')],_0x31ddfc,'<br>'),'tags':getTags(_0x2c89a1['Tags'],_0xb819('0x12'))},getCustomFields(_0x2c89a1[_0xb819('0x13')],_0x31ddfc));_0x31271a['custom_fields']=_[_0xb819('0x14')](_[_0xb819('0x15')](_0x31271a['custom_fields'],'id'),'value');return request({'uri':util[_0xb819('0xc')](_0xb819('0x16'),_0x2843a0['remoteUri']),'method':'POST','body':_0x31271a})[_0xb819('0x17')](function(_0x188c48){logger['info']('Ticket\x20created!');return _0x188c48;});}function getUser(_0x3c3556,_0x492bdd){if(intUtil[_0xb819('0x18')](_0x492bdd)){return request({'uri':util['format'](_0xb819('0x19'),_0x3c3556[_0xb819('0x1a')]),'qs':{'email':_0x492bdd}})[_0xb819('0x17')](function(_0x540724){if(_0x540724['length']){logger[_0xb819('0x1b')](_0xb819('0x1c'));return _[_0xb819('0x1d')](_0x540724,function(_0x557709){return _0x557709['contact']['email']===_0x492bdd;});}else{logger['info'](_0xb819('0x1e'));return request({'uri':util['format'](_0xb819('0x1f'),_0x3c3556[_0xb819('0x1a')])})[_0xb819('0x17')](function(_0x48fde4){logger[_0xb819('0x1b')](_0xb819('0x20'));return _0x48fde4;});}});}else{logger[_0xb819('0x1b')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xb819('0x1f'),_0x3c3556[_0xb819('0x1a')])})['then'](function(_0x3fcc75){logger[_0xb819('0x1b')](_0xb819('0x20'));return _0x3fcc75;});}}function getEndUser(_0x3b6f7e,_0x253839,_0x524aa9){logger['info'](_0xb819('0x21'),_0x524aa9);return request({'uri':util[_0xb819('0xc')](_0xb819('0x22'),_0x3b6f7e['remoteUri']),'qs':{'phone':_0x524aa9}})['then'](function(_0x1e5166){if(_0x1e5166[_0xb819('0x23')]){logger[_0xb819('0x1b')](_0xb819('0x24'));return _['find'](_0x1e5166,{'phone':_0x524aa9});}else{logger['info'](_0xb819('0x25'));return request({'uri':util[_0xb819('0xc')](_0xb819('0x22'),_0x3b6f7e[_0xb819('0x1a')]),'method':_0xb819('0x26'),'body':{'name':_0x253839,'phone':_0x524aa9}})[_0xb819('0x17')](function(_0x4f82ef){logger[_0xb819('0x1b')]('Enduser\x20created.');return _0x4f82ef;});}});}function getAuth(_0x4e2414){return util[_0xb819('0xc')](_0xb819('0x27'),new Buffer(_0x4e2414[_0xb819('0x28')]+':X')[_0xb819('0x29')](_0xb819('0x2a')));}function request(_0x47c8db){logger['debug'](_0xb819('0x2b'),JSON['stringify'](_0x47c8db));return rp(_[_0xb819('0x5')](_0x47c8db,{'method':_0xb819('0x2c'),'headers':headers,'json':!![]}));}function getTags(_0x27a084,_0x332517){var _0x276b47=[];if(_0x27a084&&_0x27a084[_0xb819('0x23')]>0x0){_0x276b47=_[_0xb819('0x2d')](_0x27a084,_0x332517);}return _0x276b47;}function getCustomFields(_0x13a8eb,_0x174b1f){var _0x4b68e7=[];var _0x1641b2={'custom_fields':[]};if(_0x13a8eb[_0xb819('0x23')]>0x0){_[_0xb819('0x2e')](_0x13a8eb,function(_0x4d805c){if(_[_0xb819('0x2f')](['string',_0xb819('0x30')],_0x4d805c[_0xb819('0x31')])&&_0x4d805c[_0xb819('0x32')]&&!_0x4d805c[_0xb819('0x33')]){_0x1641b2[_0x4d805c[_0xb819('0x32')][_0xb819('0x34')]()]=_0x4d805c[_0xb819('0x35')]['toString']();}else if(_[_0xb819('0x2f')]([_0xb819('0x36'),'picklist'],_0x4d805c['type'])&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c['customField']){_0x1641b2[_0xb819('0x38')][_0xb819('0x39')]({'id':_0x4d805c[_0xb819('0x37')],'value':_0x4d805c[_0xb819('0x35')]['toString']()});}else if(_0x4d805c[_0xb819('0x31')]===_0xb819('0x3a')&&_0x4d805c['variableName']&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c[_0xb819('0x33')]){_0x174b1f[_0x4d805c[_0xb819('0x3b')]]&&_0x1641b2[_0xb819('0x38')][_0xb819('0x39')]({'id':_0x4d805c[_0xb819('0x37')],'value':_0x174b1f[_0x4d805c[_0xb819('0x3b')]][_0xb819('0x29')]()});}else if(_0x4d805c[_0xb819('0x31')]===_0xb819('0x3c')&&_0x4d805c[_0xb819('0x3d')]&&_0x4d805c[_0xb819('0x3d')][_0xb819('0x12')]&&_0x4d805c[_0xb819('0x37')]&&_0x4d805c[_0xb819('0x33')]){_0x174b1f[_0x4d805c[_0xb819('0x3d')]['name'][_0xb819('0x34')]()]&&_0x1641b2[_0xb819('0x38')]['push']({'id':_0x4d805c[_0xb819('0x37')],'value':_0x174b1f[_0x4d805c['Variable'][_0xb819('0x12')][_0xb819('0x34')]()][_0xb819('0x29')]()});}});}return _0x1641b2;}exports['queue']=function(_0x4bce3a,_0x4196ed,_0x2eb871,_0x495dd3,_0x49e228,_0x80cafd){var _0x27f426,_0x4d93cd;_0x80cafd[_0xb819('0x1a')]=intUtil[_0xb819('0x3e')](_0x80cafd[_0xb819('0x1a')]);_0x80cafd[_0xb819('0x3f')]=intUtil[_0xb819('0x3e')](_0x80cafd[_0xb819('0x3f')]);if(_0x49e228&&_0x49e228[_0xb819('0x40')]){logger[_0xb819('0x1b')](_0xb819('0x41'),_0xb819('0x42'));_0x4196ed[_0xb819('0x43')]=util['format'](_0xb819('0x44'),_0x80cafd[_0xb819('0x3f')],_0x4196ed[_0xb819('0x45')],md5(_0x4196ed[_0xb819('0x45')]));}else{_0x4196ed['recordingURL']='';}headers[_0xb819('0x46')]=getAuth(_0x80cafd);return getUser(_0x80cafd,_0x495dd3[_0xb819('0x47')])[_0xb819('0x17')](function(_0x5caf71){_0x27f426=_0x5caf71;logger[_0xb819('0x1b')]('The\x20User\x20ID\x20is:',_0x27f426['id']);return getEndUser(_0x80cafd,_0x4196ed[_0xb819('0x48')],_0x4196ed[_0xb819('0xe')]);})[_0xb819('0x17')](function(_0x156a04){_0x4d93cd=_0x156a04;logger['info'](_0xb819('0x49'),_0x4d93cd['id']);return getTicket(_0x80cafd,_0x27f426,_0x4d93cd,_0x2eb871,_0x4196ed);})['then'](function(_0x20bf41){if(_0x20bf41&&_0x20bf41['id']){logger[_0xb819('0x1b')]('Ticket\x20created!');logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x20bf41['id']);logger['info']('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xb819('0xc')](_0xb819('0x4b'),_0x495dd3[_0xb819('0x12')]),_0xb819('0x4c'),{'uri':util['format'](_0xb819('0x4d'),_0x80cafd[_0xb819('0x1a')],_0x20bf41['id'])});}})[_0xb819('0x4e')](function(_0x306347){logger['error'](_0xb819('0x41'),JSON[_0xb819('0x4f')](_0x306347));});};exports[_0xb819('0x50')]=function(_0x55a7f7,_0x13ac18,_0x1c86d6,_0x307955,_0x4ab9af,_0x8b7d22,_0x3a131f){var _0x2d5290,_0x5a578d;_0x8b7d22[_0xb819('0x1a')]=intUtil[_0xb819('0x3e')](_0x8b7d22[_0xb819('0x1a')]);_0x8b7d22[_0xb819('0x3f')]=intUtil[_0xb819('0x3e')](_0x8b7d22[_0xb819('0x3f')]);if(_0x3a131f&&_0x3a131f['recordingFormat']&&_0x3a131f[_0xb819('0x51')]!=='none'){logger['info'](_0xb819('0x52'),'Recording\x20is\x20enabled!');_0x13ac18[_0xb819('0x43')]=util['format'](_0xb819('0x44'),_0x8b7d22['serverUrl'],_0x13ac18['uniqueid'],md5(_0x13ac18[_0xb819('0x45')]));}headers[_0xb819('0x46')]=getAuth(_0x8b7d22);return getUser(_0x8b7d22,_0x307955[_0xb819('0x47')])[_0xb819('0x17')](function(_0x483982){_0x2d5290=_0x483982;logger[_0xb819('0x1b')](_0xb819('0x53'),_0x2d5290['id']);return getEndUser(_0x8b7d22,_0x13ac18[_0xb819('0x54')],_0x13ac18[_0xb819('0x55')]);})[_0xb819('0x17')](function(_0x36b2c4){_0x5a578d=_0x36b2c4;logger[_0xb819('0x1b')](_0xb819('0x49'),_0x5a578d['id']);return getTicket(_0x8b7d22,_0x2d5290,_0x5a578d,_0x1c86d6,_0x13ac18);})[_0xb819('0x17')](function(_0x32bde2){if(_0x32bde2&&_0x32bde2['id']){logger[_0xb819('0x1b')](_0xb819('0x56'));logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x32bde2['id']);logger[_0xb819('0x1b')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xb819('0x4b'),_0x307955[_0xb819('0x12')]),'trigger:browser:url',{'uri':util[_0xb819('0xc')]('%s/helpdesk/tickets/%d',_0x8b7d22['remoteUri'],_0x32bde2['id'])});}})[_0xb819('0x4e')](function(_0x4cd0e0){logger[_0xb819('0x57')](_0xb819('0x52'),JSON[_0xb819('0x4f')](_0x4cd0e0));});};exports[_0xb819('0x58')]=function(_0x24ae4c,_0x369f1d,_0x2943e8,_0x4d219d,_0x31f972,_0x2ad59d){var _0x1b0b98,_0x3ac3d7;_0x2ad59d[_0xb819('0x1a')]=intUtil['stripTrailingSlash'](_0x2ad59d['remoteUri']);_0x2ad59d[_0xb819('0x3f')]=intUtil['stripTrailingSlash'](_0x2ad59d[_0xb819('0x3f')]);if(_0x31f972&&_0x31f972['monitor_format']){logger[_0xb819('0x1b')]('['+_0x369f1d[_0xb819('0x59')][_0xb819('0x5a')]()+']',_0xb819('0x42'));_0x369f1d[_0xb819('0x43')]=util[_0xb819('0xc')](_0xb819('0x44'),_0x2ad59d[_0xb819('0x3f')],_0x369f1d['uniqueid'],md5(_0x369f1d[_0xb819('0x45')]));}else{_0x369f1d[_0xb819('0x43')]='';}headers['Authorization']=getAuth(_0x2ad59d);return getUser(_0x2ad59d,'')[_0xb819('0x17')](function(_0x4ed017){_0x1b0b98=_0x4ed017;logger[_0xb819('0x1b')]('The\x20User\x20ID\x20is:',_0x1b0b98['id']);return getEndUser(_0x2ad59d,_0x369f1d[_0xb819('0x48')],_0x369f1d[_0xb819('0xe')]);})[_0xb819('0x17')](function(_0x457079){_0x3ac3d7=_0x457079;logger[_0xb819('0x1b')](_0xb819('0x49'),_0x3ac3d7['id']);return getTicket(_0x2ad59d,_0x1b0b98,_0x3ac3d7,_0x2943e8,_0x369f1d);})[_0xb819('0x17')](function(_0x45f3dd){if(_0x45f3dd){logger[_0xb819('0x1b')](_0xb819('0x56'));logger[_0xb819('0x1b')](_0xb819('0x4a'),_0x45f3dd['id']);}})[_0xb819('0x4e')](function(_0x1a2ed8){logger[_0xb819('0x57')]('['+_0x369f1d[_0xb819('0x59')][_0xb819('0x5a')]()+']',JSON['stringify'](_0x1a2ed8));});};
\ No newline at end of file
+var _0x9d75=['outbound','stripTrailingSlash','recordingFormat','none','destcalleridname','destcalleridnum','[OUTBOUND]','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','format','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','content','idField','customField','push','variable','variableName','Variable','toLowerCase','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error'];(function(_0x1e671f,_0x31cfc4){var _0x55b607=function(_0x5ab1b4){while(--_0x5ab1b4){_0x1e671f['push'](_0x1e671f['shift']());}};_0x55b607(++_0x31cfc4);}(_0x9d75,0x1dc));var _0x59d7=function(_0x54807e,_0x14ae45){_0x54807e=_0x54807e-0x0;var _0x3c8faf=_0x9d75[_0x54807e];return _0x3c8faf;};'use strict';var _=require('lodash');var rp=require(_0x59d7('0x0'));var md5=require('md5');var util=require(_0x59d7('0x1'));var Redis=require(_0x59d7('0x2'));var intUtil=require('./util');var config=require(_0x59d7('0x3'));var logger=require(_0x59d7('0x4'))(_0x59d7('0x5'));config[_0x59d7('0x6')]=_['defaults'](config[_0x59d7('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x59d7('0x7'))(new Redis(config[_0x59d7('0x6')]));var headers={'Content-Type':_0x59d7('0x8'),'Accept':_0x59d7('0x8')};function emit(_0x1e65ab,_0x218204,_0x43f2a7){io['to'](_0x1e65ab)[_0x59d7('0x9')](_0x218204,_0x43f2a7);}function getTicket(_0x2d335a,_0x374f39,_0x1c00f4,_0x50dc03,_0x7cd5db){logger['info'](_0x59d7('0xa'));var _0x824806=_[_0x59d7('0xb')]({'responder_id':_0x374f39['id'],'requester_id':_0x1c00f4['id'],'name':util['format']('Caller\x20-\x20%s',_0x7cd5db[_0x59d7('0xc')]),'phone':_0x7cd5db[_0x59d7('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0xf')],_0x7cd5db,'\x20'),'description':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0x10')],_0x7cd5db,_0x59d7('0x11')),'tags':getTags(_0x50dc03['Tags'],_0x59d7('0x12'))},getCustomFields(_0x50dc03[_0x59d7('0x13')],_0x7cd5db));_0x824806[_0x59d7('0x14')]=_[_0x59d7('0x15')](_[_0x59d7('0x16')](_0x824806[_0x59d7('0x14')],'id'),'value');return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x18'),_0x2d335a['remoteUri']),'method':_0x59d7('0x19'),'body':_0x824806})[_0x59d7('0x1a')](function(_0x19f7ed){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));return _0x19f7ed;});}function getUser(_0x493612,_0x1647d6){if(intUtil[_0x59d7('0x1d')](_0x1647d6)){return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x1e'),_0x493612[_0x59d7('0x1f')]),'qs':{'email':_0x1647d6}})[_0x59d7('0x1a')](function(_0xfaf8c0){if(_0xfaf8c0['length']){logger[_0x59d7('0x1b')](_0x59d7('0x20'));return _[_0x59d7('0x21')](_0xfaf8c0,function(_0x246fde){return _0x246fde[_0x59d7('0x22')][_0x59d7('0x23')]===_0x1647d6;});}else{logger[_0x59d7('0x1b')](_0x59d7('0x24'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/agents/me',_0x493612['remoteUri'])})[_0x59d7('0x1a')](function(_0x18ac43){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x18ac43;});}});}else{logger['info'](_0x59d7('0x26'));return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x27'),_0x493612[_0x59d7('0x1f')])})[_0x59d7('0x1a')](function(_0x22311e){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x22311e;});}}function getEndUser(_0x38bbc7,_0x284bc3,_0x5b67df){logger[_0x59d7('0x1b')](_0x59d7('0x28'),_0x5b67df);return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x29'),_0x38bbc7[_0x59d7('0x1f')]),'qs':{'phone':_0x5b67df}})['then'](function(_0x647f1e){if(_0x647f1e['length']){logger[_0x59d7('0x1b')]('Enduser\x20found!');return _[_0x59d7('0x21')](_0x647f1e,{'phone':_0x5b67df});}else{logger[_0x59d7('0x1b')](_0x59d7('0x2a'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/contacts',_0x38bbc7[_0x59d7('0x1f')]),'method':'POST','body':{'name':_0x284bc3,'phone':_0x5b67df}})[_0x59d7('0x1a')](function(_0x3ebe1f){logger[_0x59d7('0x1b')](_0x59d7('0x2b'));return _0x3ebe1f;});}});}function getAuth(_0x1173f9){return util[_0x59d7('0x17')](_0x59d7('0x2c'),new Buffer(_0x1173f9[_0x59d7('0x2d')]+':X')[_0x59d7('0x2e')](_0x59d7('0x2f')));}function request(_0x11b457){logger[_0x59d7('0x30')](_0x59d7('0x31'),JSON[_0x59d7('0x32')](_0x11b457));return rp(_[_0x59d7('0x33')](_0x11b457,{'method':_0x59d7('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x170929,_0x4fbadb){var _0x119266=[];if(_0x170929&&_0x170929['length']>0x0){_0x119266=_[_0x59d7('0x35')](_0x170929,_0x4fbadb);}return _0x119266;}function getCustomFields(_0x70236b,_0x52e25b){var _0x1fc6aa=[];var _0x3a6501={'custom_fields':[]};if(_0x70236b['length']>0x0){_[_0x59d7('0x36')](_0x70236b,function(_0x4ec7f3){if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3b')]&&!_0x4ec7f3['customField']){_0x3a6501[_0x4ec7f3[_0x59d7('0x3b')]['toLowerCase']()]=_0x4ec7f3[_0x59d7('0x3c')][_0x59d7('0x2e')]();}else if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x4ec7f3['content'][_0x59d7('0x2e')]()});}else if(_0x4ec7f3[_0x59d7('0x3a')]===_0x59d7('0x40')&&_0x4ec7f3[_0x59d7('0x41')]&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]&&_0x3a6501[_0x59d7('0x14')]['push']({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]['toString']()});}else if(_0x4ec7f3['type']==='customVariable'&&_0x4ec7f3[_0x59d7('0x42')]&&_0x4ec7f3[_0x59d7('0x42')]['name']&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3['customField']){_0x52e25b[_0x4ec7f3['Variable'][_0x59d7('0x12')][_0x59d7('0x43')]()]&&_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x42')]['name'][_0x59d7('0x43')]()]['toString']()});}});}return _0x3a6501;}exports['queue']=function(_0x113b85,_0x4e410e,_0x3ec9c2,_0x121bff,_0x264ea0,_0x120bc6){var _0x778608,_0x49bd70;_0x120bc6[_0x59d7('0x1f')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x1f')]);_0x120bc6[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x44')]);if(_0x264ea0&&_0x264ea0[_0x59d7('0x45')]){logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x47'));_0x4e410e[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x120bc6[_0x59d7('0x44')],_0x4e410e[_0x59d7('0x4a')],md5(_0x4e410e['uniqueid']));}else{_0x4e410e['recordingURL']='';}headers['Authorization']=getAuth(_0x120bc6);return getUser(_0x120bc6,_0x121bff[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1df442){_0x778608=_0x1df442;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x778608['id']);return getEndUser(_0x120bc6,_0x4e410e[_0x59d7('0xc')],_0x4e410e[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x19190c){_0x49bd70=_0x19190c;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x49bd70['id']);return getTicket(_0x120bc6,_0x778608,_0x49bd70,_0x3ec9c2,_0x4e410e);})[_0x59d7('0x1a')](function(_0x18cb34){if(_0x18cb34&&_0x18cb34['id']){logger['info'](_0x59d7('0x1c'));logger['info'](_0x59d7('0x4c'),_0x18cb34['id']);logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')](_0x59d7('0x4e'),_0x121bff['name']),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')]('%s/helpdesk/tickets/%d',_0x120bc6['remoteUri'],_0x18cb34['id'])});}})[_0x59d7('0x50')](function(_0x377731){logger[_0x59d7('0x51')]('[QUEUE]',JSON[_0x59d7('0x32')](_0x377731));});};exports[_0x59d7('0x52')]=function(_0x5d3bcb,_0x8dd3f0,_0x19d990,_0x56ad9d,_0xfe3ca9,_0x5dd7f5,_0x24e37d){var _0x53d571,_0x20da0c;_0x5dd7f5[_0x59d7('0x1f')]=intUtil[_0x59d7('0x53')](_0x5dd7f5['remoteUri']);_0x5dd7f5[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x5dd7f5[_0x59d7('0x44')]);if(_0x24e37d&&_0x24e37d[_0x59d7('0x54')]&&_0x24e37d[_0x59d7('0x54')]!==_0x59d7('0x55')){logger[_0x59d7('0x1b')]('[OUTBOUND]',_0x59d7('0x47'));_0x8dd3f0[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x5dd7f5[_0x59d7('0x44')],_0x8dd3f0['uniqueid'],md5(_0x8dd3f0[_0x59d7('0x4a')]));}headers['Authorization']=getAuth(_0x5dd7f5);return getUser(_0x5dd7f5,_0x56ad9d[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1985e6){_0x53d571=_0x1985e6;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x53d571['id']);return getEndUser(_0x5dd7f5,_0x8dd3f0[_0x59d7('0x56')],_0x8dd3f0[_0x59d7('0x57')]);})[_0x59d7('0x1a')](function(_0x330b63){_0x20da0c=_0x330b63;logger['info']('The\x20Enduser\x20ID\x20is:',_0x20da0c['id']);return getTicket(_0x5dd7f5,_0x53d571,_0x20da0c,_0x19d990,_0x8dd3f0);})[_0x59d7('0x1a')](function(_0x5d3fc2){if(_0x5d3fc2&&_0x5d3fc2['id']){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x5d3fc2['id']);logger[_0x59d7('0x1b')](_0x59d7('0x58'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')]('user:%s',_0x56ad9d[_0x59d7('0x12')]),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')](_0x59d7('0x59'),_0x5dd7f5['remoteUri'],_0x5d3fc2['id'])});}})['catch'](function(_0xd16883){logger[_0x59d7('0x51')](_0x59d7('0x58'),JSON['stringify'](_0xd16883));});};exports[_0x59d7('0x5a')]=function(_0x5b6508,_0x1837ec,_0x803c58,_0x5e43a4,_0x27b288,_0x2155b4){var _0x22d36c,_0x384ab6;_0x2155b4['remoteUri']=intUtil[_0x59d7('0x53')](_0x2155b4['remoteUri']);_0x2155b4[_0x59d7('0x44')]=intUtil[_0x59d7('0x53')](_0x2155b4[_0x59d7('0x44')]);if(_0x27b288&&_0x27b288[_0x59d7('0x45')]){logger[_0x59d7('0x1b')]('['+_0x1837ec[_0x59d7('0x5b')][_0x59d7('0x5c')]()+']',_0x59d7('0x47'));_0x1837ec['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2155b4[_0x59d7('0x44')],_0x1837ec[_0x59d7('0x4a')],md5(_0x1837ec['uniqueid']));}else{_0x1837ec[_0x59d7('0x48')]='';}headers['Authorization']=getAuth(_0x2155b4);return getUser(_0x2155b4,'')[_0x59d7('0x1a')](function(_0x52ec0a){_0x22d36c=_0x52ec0a;logger['info'](_0x59d7('0x4b'),_0x22d36c['id']);return getEndUser(_0x2155b4,_0x1837ec[_0x59d7('0xc')],_0x1837ec[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x499949){_0x384ab6=_0x499949;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x384ab6['id']);return getTicket(_0x2155b4,_0x22d36c,_0x384ab6,_0x803c58,_0x1837ec);})['then'](function(_0x7985b3){if(_0x7985b3){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x7985b3['id']);}})[_0x59d7('0x50')](function(_0x3a5703){logger['error']('['+_0x1837ec['lastevent'][_0x59d7('0x5c')]()+']',JSON[_0x59d7('0x32')](_0x3a5703));});};
\ No newline at end of file