Built motion from commit 9d7072cc.|2.5.39
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 8c3151b..7ce7881 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xb596=['request-promise','util','ioredis','./util','../../../../config/environment','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','info','merge','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','custom_fields','mapValues','format','%s/api/v2/tickets','remoteUri','POST','%s/api/v2/agents','then','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','debug','[HTTP]','stringify','GET','forEach','string','nameField','customField','toLowerCase','type','idField','push','content','variable','variableName','customVariable','Variable','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','outbound','recordingFormat','[OUTBOUND]','recordingURL','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','trigger:browser:url','error','unmanaged','toUpperCase','lastevent','lodash'];(function(_0x3299d1,_0x545733){var _0x44356e=function(_0x52fd77){while(--_0x52fd77){_0x3299d1['push'](_0x3299d1['shift']());}};_0x44356e(++_0x545733);}(_0xb596,0x10a));var _0x6b59=function(_0x30ebc5,_0x376252){_0x30ebc5=_0x30ebc5-0x0;var _0x36c661=_0xb596[_0x30ebc5];return _0x36c661;};'use strict';var _=require(_0x6b59('0x0'));var rp=require(_0x6b59('0x1'));var md5=require('md5');var util=require(_0x6b59('0x2'));var Redis=require(_0x6b59('0x3'));var intUtil=require(_0x6b59('0x4'));var config=require(_0x6b59('0x5'));var logger=require('../../../../config/logger')(_0x6b59('0x6'));config[_0x6b59('0x7')]=_[_0x6b59('0x8')](config[_0x6b59('0x7')],{'host':_0x6b59('0x9'),'port':0x18eb});var io=require(_0x6b59('0xa'))(new Redis(config[_0x6b59('0x7')]));var headers={'Content-Type':_0x6b59('0xb'),'Accept':_0x6b59('0xb')};function emit(_0x2b5f70,_0xb26c5e,_0x159ed0){io['to'](_0x2b5f70)['emit'](_0xb26c5e,_0x159ed0);}function getTicket(_0x26488a,_0x29c76b,_0xb5f1a0,_0xf552c3,_0x557154){logger[_0x6b59('0xc')]('Creating\x20new\x20ticket...');var _0x187705=_[_0x6b59('0xd')]({'responder_id':_0x29c76b['id'],'requester_id':_0xb5f1a0['id'],'name':util['format']('Caller\x20-\x20%s',_0x557154[_0x6b59('0xe')]),'phone':_0x557154[_0x6b59('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x6b59('0x10')](_0xf552c3['Subjects'],_0x557154,'\x20'),'description':intUtil[_0x6b59('0x10')](_0xf552c3[_0x6b59('0x11')],_0x557154,_0x6b59('0x12')),'tags':getTags(_0xf552c3[_0x6b59('0x13')],_0x6b59('0x14'))},getCustomFields(_0xf552c3['Fields'],_0x557154));_0x187705[_0x6b59('0x15')]=_[_0x6b59('0x16')](_['keyBy'](_0x187705['custom_fields'],'id'),'value');return request({'uri':util[_0x6b59('0x17')](_0x6b59('0x18'),_0x26488a[_0x6b59('0x19')]),'method':_0x6b59('0x1a'),'body':_0x187705})['then'](function(_0x3b2fdb){logger[_0x6b59('0xc')]('Ticket\x20created!');return _0x3b2fdb;});}function getUser(_0x2d30d9,_0x16f789){if(intUtil['validateEmail'](_0x16f789)){return request({'uri':util['format'](_0x6b59('0x1b'),_0x2d30d9[_0x6b59('0x19')]),'qs':{'email':_0x16f789}})[_0x6b59('0x1c')](function(_0x4958cf){if(_0x4958cf[_0x6b59('0x1d')]){logger[_0x6b59('0xc')](_0x6b59('0x1e'));return _[_0x6b59('0x1f')](_0x4958cf,function(_0x196339){return _0x196339[_0x6b59('0x20')][_0x6b59('0x21')]===_0x16f789;});}else{logger[_0x6b59('0xc')](_0x6b59('0x22'));return request({'uri':util[_0x6b59('0x17')](_0x6b59('0x23'),_0x2d30d9[_0x6b59('0x19')])})['then'](function(_0xb2c869){logger[_0x6b59('0xc')](_0x6b59('0x24'));return _0xb2c869;});}});}else{logger[_0x6b59('0xc')](_0x6b59('0x25'));return request({'uri':util[_0x6b59('0x17')](_0x6b59('0x23'),_0x2d30d9['remoteUri'])})[_0x6b59('0x1c')](function(_0x12f368){logger['info'](_0x6b59('0x24'));return _0x12f368;});}}function getEndUser(_0x3a357c,_0x27c732,_0x45b23d){logger['info']('Searching\x20enduser\x20with\x20phone',_0x45b23d);return request({'uri':util[_0x6b59('0x17')](_0x6b59('0x26'),_0x3a357c[_0x6b59('0x19')]),'qs':{'phone':_0x45b23d}})[_0x6b59('0x1c')](function(_0x4f9814){if(_0x4f9814[_0x6b59('0x1d')]){logger[_0x6b59('0xc')](_0x6b59('0x27'));return _[_0x6b59('0x1f')](_0x4f9814,{'phone':_0x45b23d});}else{logger[_0x6b59('0xc')](_0x6b59('0x28'));return request({'uri':util[_0x6b59('0x17')](_0x6b59('0x26'),_0x3a357c['remoteUri']),'method':'POST','body':{'name':_0x27c732,'phone':_0x45b23d}})['then'](function(_0x3796d3){logger[_0x6b59('0xc')](_0x6b59('0x29'));return _0x3796d3;});}});}function getAuth(_0x377e8c){return util[_0x6b59('0x17')](_0x6b59('0x2a'),new Buffer(_0x377e8c[_0x6b59('0x2b')]+':X')[_0x6b59('0x2c')]('base64'));}function request(_0x348d33){logger[_0x6b59('0x2d')](_0x6b59('0x2e'),JSON[_0x6b59('0x2f')](_0x348d33));return rp(_[_0x6b59('0x8')](_0x348d33,{'method':_0x6b59('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x19db7b,_0x4cc57b){var _0xf4d9ce=[];if(_0x19db7b&&_0x19db7b[_0x6b59('0x1d')]>0x0){_0xf4d9ce=_['map'](_0x19db7b,_0x4cc57b);}return _0xf4d9ce;}function getCustomFields(_0x2ccfbd,_0x3c1fb1){var _0xa5b7e9=[];var _0x44d54b={'custom_fields':[]};if(_0x2ccfbd[_0x6b59('0x1d')]>0x0){_[_0x6b59('0x31')](_0x2ccfbd,function(_0x2b1c78){if(_0x2b1c78['type']===_0x6b59('0x32')&&_0x2b1c78[_0x6b59('0x33')]&&!_0x2b1c78[_0x6b59('0x34')]){_0x44d54b[_0x2b1c78[_0x6b59('0x33')][_0x6b59('0x35')]()]=_0x2b1c78['content'][_0x6b59('0x2c')]();}else if(_0x2b1c78[_0x6b59('0x36')]===_0x6b59('0x32')&&_0x2b1c78[_0x6b59('0x37')]&&_0x2b1c78[_0x6b59('0x34')]){_0x44d54b[_0x6b59('0x15')][_0x6b59('0x38')]({'id':_0x2b1c78[_0x6b59('0x37')],'value':_0x2b1c78[_0x6b59('0x39')]['toString']()});}else if(_0x2b1c78['type']===_0x6b59('0x3a')&&_0x2b1c78['variableName']&&_0x2b1c78[_0x6b59('0x37')]&&_0x2b1c78['customField']){_0x3c1fb1[_0x2b1c78[_0x6b59('0x3b')]]&&_0x44d54b[_0x6b59('0x15')][_0x6b59('0x38')]({'id':_0x2b1c78['idField'],'value':_0x3c1fb1[_0x2b1c78[_0x6b59('0x3b')]]['toString']()});}else if(_0x2b1c78[_0x6b59('0x36')]===_0x6b59('0x3c')&&_0x2b1c78[_0x6b59('0x3d')]&&_0x2b1c78[_0x6b59('0x3d')]['name']&&_0x2b1c78[_0x6b59('0x37')]&&_0x2b1c78[_0x6b59('0x34')]){_0x3c1fb1[_0x2b1c78[_0x6b59('0x3d')]['name']['toLowerCase']()]&&_0x44d54b[_0x6b59('0x15')][_0x6b59('0x38')]({'id':_0x2b1c78['idField'],'value':_0x3c1fb1[_0x2b1c78[_0x6b59('0x3d')][_0x6b59('0x14')][_0x6b59('0x35')]()][_0x6b59('0x2c')]()});}});}return _0x44d54b;}exports['queue']=function(_0x2c0216,_0x5ab84c,_0x4d5732,_0x131614,_0x25efe0,_0x276d91){var _0x159dc3,_0x283079;_0x276d91[_0x6b59('0x19')]=intUtil[_0x6b59('0x3e')](_0x276d91[_0x6b59('0x19')]);_0x276d91[_0x6b59('0x3f')]=intUtil['stripTrailingSlash'](_0x276d91['serverUrl']);if(_0x25efe0&&_0x25efe0[_0x6b59('0x40')]){logger['info'](_0x6b59('0x41'),_0x6b59('0x42'));_0x5ab84c['recordingURL']=util[_0x6b59('0x17')](_0x6b59('0x43'),_0x276d91[_0x6b59('0x3f')],_0x5ab84c[_0x6b59('0x44')],md5(_0x5ab84c[_0x6b59('0x44')]));}else{_0x5ab84c['recordingURL']='';}headers[_0x6b59('0x45')]=getAuth(_0x276d91);return getUser(_0x276d91,_0x131614[_0x6b59('0x21')])[_0x6b59('0x1c')](function(_0x3636a7){_0x159dc3=_0x3636a7;logger[_0x6b59('0xc')](_0x6b59('0x46'),_0x159dc3['id']);return getEndUser(_0x276d91,_0x5ab84c[_0x6b59('0xe')],_0x5ab84c[_0x6b59('0xf')]);})[_0x6b59('0x1c')](function(_0x40e978){_0x283079=_0x40e978;logger[_0x6b59('0xc')]('The\x20Enduser\x20ID\x20is:',_0x283079['id']);return getTicket(_0x276d91,_0x159dc3,_0x283079,_0x4d5732,_0x5ab84c);})['then'](function(_0x85dd02){if(_0x85dd02&&_0x85dd02['id']){logger[_0x6b59('0xc')](_0x6b59('0x47'));logger[_0x6b59('0xc')]('The\x20Ticket\x20ID\x20is:',_0x85dd02['id']);logger[_0x6b59('0xc')](_0x6b59('0x41'),_0x6b59('0x48'));emit(util['format'](_0x6b59('0x49'),_0x131614[_0x6b59('0x14')]),'trigger:browser:url',{'uri':util['format'](_0x6b59('0x4a'),_0x276d91[_0x6b59('0x19')],_0x85dd02['id'])});}})[_0x6b59('0x4b')](function(_0x478c){logger['error'](_0x6b59('0x41'),JSON[_0x6b59('0x2f')](_0x478c));});};exports[_0x6b59('0x4c')]=function(_0x182aaf,_0x17e59b,_0x159d0a,_0xdb63b8,_0x46a5e5,_0x579d86,_0x53eea4){var _0x358744,_0x390207;_0x579d86[_0x6b59('0x19')]=intUtil[_0x6b59('0x3e')](_0x579d86[_0x6b59('0x19')]);_0x579d86[_0x6b59('0x3f')]=intUtil[_0x6b59('0x3e')](_0x579d86['serverUrl']);if(_0x53eea4&&_0x53eea4[_0x6b59('0x4d')]&&_0x53eea4[_0x6b59('0x4d')]!=='none'){logger[_0x6b59('0xc')](_0x6b59('0x4e'),_0x6b59('0x42'));_0x17e59b[_0x6b59('0x4f')]=util[_0x6b59('0x17')](_0x6b59('0x43'),_0x579d86['serverUrl'],_0x17e59b[_0x6b59('0x44')],md5(_0x17e59b[_0x6b59('0x44')]));}headers[_0x6b59('0x45')]=getAuth(_0x579d86);return getUser(_0x579d86,_0xdb63b8[_0x6b59('0x21')])[_0x6b59('0x1c')](function(_0x41c849){_0x358744=_0x41c849;logger[_0x6b59('0xc')](_0x6b59('0x46'),_0x358744['id']);return getEndUser(_0x579d86,_0x17e59b[_0x6b59('0x50')],_0x17e59b[_0x6b59('0x51')]);})['then'](function(_0x54cf5e){_0x390207=_0x54cf5e;logger['info'](_0x6b59('0x52'),_0x390207['id']);return getTicket(_0x579d86,_0x358744,_0x390207,_0x159d0a,_0x17e59b);})[_0x6b59('0x1c')](function(_0x79429e){if(_0x79429e&&_0x79429e['id']){logger[_0x6b59('0xc')](_0x6b59('0x47'));logger[_0x6b59('0xc')](_0x6b59('0x53'),_0x79429e['id']);logger['info'](_0x6b59('0x4e'),_0x6b59('0x48'));emit(util[_0x6b59('0x17')](_0x6b59('0x49'),_0xdb63b8['name']),_0x6b59('0x54'),{'uri':util[_0x6b59('0x17')](_0x6b59('0x4a'),_0x579d86[_0x6b59('0x19')],_0x79429e['id'])});}})[_0x6b59('0x4b')](function(_0x11fc7d){logger[_0x6b59('0x55')](_0x6b59('0x4e'),JSON[_0x6b59('0x2f')](_0x11fc7d));});};exports[_0x6b59('0x56')]=function(_0x2a249b,_0x2a0c4d,_0x5ac890,_0x15b687,_0x12b31b,_0x111006){var _0x411b30,_0x7749bb;_0x111006[_0x6b59('0x19')]=intUtil['stripTrailingSlash'](_0x111006[_0x6b59('0x19')]);_0x111006[_0x6b59('0x3f')]=intUtil[_0x6b59('0x3e')](_0x111006[_0x6b59('0x3f')]);if(_0x12b31b&&_0x12b31b[_0x6b59('0x40')]){logger[_0x6b59('0xc')]('['+_0x2a0c4d['lastevent'][_0x6b59('0x57')]()+']','Recording\x20is\x20enabled!');_0x2a0c4d['recordingURL']=util[_0x6b59('0x17')](_0x6b59('0x43'),_0x111006[_0x6b59('0x3f')],_0x2a0c4d['uniqueid'],md5(_0x2a0c4d['uniqueid']));}else{_0x2a0c4d[_0x6b59('0x4f')]='';}headers[_0x6b59('0x45')]=getAuth(_0x111006);return getUser(_0x111006,'')[_0x6b59('0x1c')](function(_0x28304a){_0x411b30=_0x28304a;logger['info'](_0x6b59('0x46'),_0x411b30['id']);return getEndUser(_0x111006,_0x2a0c4d[_0x6b59('0xe')],_0x2a0c4d['calleridnum']);})[_0x6b59('0x1c')](function(_0x2c6a23){_0x7749bb=_0x2c6a23;logger[_0x6b59('0xc')]('The\x20Enduser\x20ID\x20is:',_0x7749bb['id']);return getTicket(_0x111006,_0x411b30,_0x7749bb,_0x5ac890,_0x2a0c4d);})[_0x6b59('0x1c')](function(_0x210260){if(_0x210260){logger['info'](_0x6b59('0x47'));logger[_0x6b59('0xc')](_0x6b59('0x53'),_0x210260['id']);}})[_0x6b59('0x4b')](function(_0x1ed73b){logger[_0x6b59('0x55')]('['+_0x2a0c4d[_0x6b59('0x58')]['toUpperCase']()+']',JSON[_0x6b59('0x2f')](_0x1ed73b));});};
\ No newline at end of file
+var _0x9d75=['outbound','stripTrailingSlash','recordingFormat','none','destcalleridname','destcalleridnum','[OUTBOUND]','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','format','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','content','idField','customField','push','variable','variableName','Variable','toLowerCase','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error'];(function(_0x1e671f,_0x31cfc4){var _0x55b607=function(_0x5ab1b4){while(--_0x5ab1b4){_0x1e671f['push'](_0x1e671f['shift']());}};_0x55b607(++_0x31cfc4);}(_0x9d75,0x1dc));var _0x59d7=function(_0x54807e,_0x14ae45){_0x54807e=_0x54807e-0x0;var _0x3c8faf=_0x9d75[_0x54807e];return _0x3c8faf;};'use strict';var _=require('lodash');var rp=require(_0x59d7('0x0'));var md5=require('md5');var util=require(_0x59d7('0x1'));var Redis=require(_0x59d7('0x2'));var intUtil=require('./util');var config=require(_0x59d7('0x3'));var logger=require(_0x59d7('0x4'))(_0x59d7('0x5'));config[_0x59d7('0x6')]=_['defaults'](config[_0x59d7('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x59d7('0x7'))(new Redis(config[_0x59d7('0x6')]));var headers={'Content-Type':_0x59d7('0x8'),'Accept':_0x59d7('0x8')};function emit(_0x1e65ab,_0x218204,_0x43f2a7){io['to'](_0x1e65ab)[_0x59d7('0x9')](_0x218204,_0x43f2a7);}function getTicket(_0x2d335a,_0x374f39,_0x1c00f4,_0x50dc03,_0x7cd5db){logger['info'](_0x59d7('0xa'));var _0x824806=_[_0x59d7('0xb')]({'responder_id':_0x374f39['id'],'requester_id':_0x1c00f4['id'],'name':util['format']('Caller\x20-\x20%s',_0x7cd5db[_0x59d7('0xc')]),'phone':_0x7cd5db[_0x59d7('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0xf')],_0x7cd5db,'\x20'),'description':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0x10')],_0x7cd5db,_0x59d7('0x11')),'tags':getTags(_0x50dc03['Tags'],_0x59d7('0x12'))},getCustomFields(_0x50dc03[_0x59d7('0x13')],_0x7cd5db));_0x824806[_0x59d7('0x14')]=_[_0x59d7('0x15')](_[_0x59d7('0x16')](_0x824806[_0x59d7('0x14')],'id'),'value');return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x18'),_0x2d335a['remoteUri']),'method':_0x59d7('0x19'),'body':_0x824806})[_0x59d7('0x1a')](function(_0x19f7ed){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));return _0x19f7ed;});}function getUser(_0x493612,_0x1647d6){if(intUtil[_0x59d7('0x1d')](_0x1647d6)){return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x1e'),_0x493612[_0x59d7('0x1f')]),'qs':{'email':_0x1647d6}})[_0x59d7('0x1a')](function(_0xfaf8c0){if(_0xfaf8c0['length']){logger[_0x59d7('0x1b')](_0x59d7('0x20'));return _[_0x59d7('0x21')](_0xfaf8c0,function(_0x246fde){return _0x246fde[_0x59d7('0x22')][_0x59d7('0x23')]===_0x1647d6;});}else{logger[_0x59d7('0x1b')](_0x59d7('0x24'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/agents/me',_0x493612['remoteUri'])})[_0x59d7('0x1a')](function(_0x18ac43){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x18ac43;});}});}else{logger['info'](_0x59d7('0x26'));return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x27'),_0x493612[_0x59d7('0x1f')])})[_0x59d7('0x1a')](function(_0x22311e){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x22311e;});}}function getEndUser(_0x38bbc7,_0x284bc3,_0x5b67df){logger[_0x59d7('0x1b')](_0x59d7('0x28'),_0x5b67df);return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x29'),_0x38bbc7[_0x59d7('0x1f')]),'qs':{'phone':_0x5b67df}})['then'](function(_0x647f1e){if(_0x647f1e['length']){logger[_0x59d7('0x1b')]('Enduser\x20found!');return _[_0x59d7('0x21')](_0x647f1e,{'phone':_0x5b67df});}else{logger[_0x59d7('0x1b')](_0x59d7('0x2a'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/contacts',_0x38bbc7[_0x59d7('0x1f')]),'method':'POST','body':{'name':_0x284bc3,'phone':_0x5b67df}})[_0x59d7('0x1a')](function(_0x3ebe1f){logger[_0x59d7('0x1b')](_0x59d7('0x2b'));return _0x3ebe1f;});}});}function getAuth(_0x1173f9){return util[_0x59d7('0x17')](_0x59d7('0x2c'),new Buffer(_0x1173f9[_0x59d7('0x2d')]+':X')[_0x59d7('0x2e')](_0x59d7('0x2f')));}function request(_0x11b457){logger[_0x59d7('0x30')](_0x59d7('0x31'),JSON[_0x59d7('0x32')](_0x11b457));return rp(_[_0x59d7('0x33')](_0x11b457,{'method':_0x59d7('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x170929,_0x4fbadb){var _0x119266=[];if(_0x170929&&_0x170929['length']>0x0){_0x119266=_[_0x59d7('0x35')](_0x170929,_0x4fbadb);}return _0x119266;}function getCustomFields(_0x70236b,_0x52e25b){var _0x1fc6aa=[];var _0x3a6501={'custom_fields':[]};if(_0x70236b['length']>0x0){_[_0x59d7('0x36')](_0x70236b,function(_0x4ec7f3){if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3b')]&&!_0x4ec7f3['customField']){_0x3a6501[_0x4ec7f3[_0x59d7('0x3b')]['toLowerCase']()]=_0x4ec7f3[_0x59d7('0x3c')][_0x59d7('0x2e')]();}else if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x4ec7f3['content'][_0x59d7('0x2e')]()});}else if(_0x4ec7f3[_0x59d7('0x3a')]===_0x59d7('0x40')&&_0x4ec7f3[_0x59d7('0x41')]&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]&&_0x3a6501[_0x59d7('0x14')]['push']({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]['toString']()});}else if(_0x4ec7f3['type']==='customVariable'&&_0x4ec7f3[_0x59d7('0x42')]&&_0x4ec7f3[_0x59d7('0x42')]['name']&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3['customField']){_0x52e25b[_0x4ec7f3['Variable'][_0x59d7('0x12')][_0x59d7('0x43')]()]&&_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x42')]['name'][_0x59d7('0x43')]()]['toString']()});}});}return _0x3a6501;}exports['queue']=function(_0x113b85,_0x4e410e,_0x3ec9c2,_0x121bff,_0x264ea0,_0x120bc6){var _0x778608,_0x49bd70;_0x120bc6[_0x59d7('0x1f')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x1f')]);_0x120bc6[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x44')]);if(_0x264ea0&&_0x264ea0[_0x59d7('0x45')]){logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x47'));_0x4e410e[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x120bc6[_0x59d7('0x44')],_0x4e410e[_0x59d7('0x4a')],md5(_0x4e410e['uniqueid']));}else{_0x4e410e['recordingURL']='';}headers['Authorization']=getAuth(_0x120bc6);return getUser(_0x120bc6,_0x121bff[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1df442){_0x778608=_0x1df442;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x778608['id']);return getEndUser(_0x120bc6,_0x4e410e[_0x59d7('0xc')],_0x4e410e[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x19190c){_0x49bd70=_0x19190c;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x49bd70['id']);return getTicket(_0x120bc6,_0x778608,_0x49bd70,_0x3ec9c2,_0x4e410e);})[_0x59d7('0x1a')](function(_0x18cb34){if(_0x18cb34&&_0x18cb34['id']){logger['info'](_0x59d7('0x1c'));logger['info'](_0x59d7('0x4c'),_0x18cb34['id']);logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')](_0x59d7('0x4e'),_0x121bff['name']),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')]('%s/helpdesk/tickets/%d',_0x120bc6['remoteUri'],_0x18cb34['id'])});}})[_0x59d7('0x50')](function(_0x377731){logger[_0x59d7('0x51')]('[QUEUE]',JSON[_0x59d7('0x32')](_0x377731));});};exports[_0x59d7('0x52')]=function(_0x5d3bcb,_0x8dd3f0,_0x19d990,_0x56ad9d,_0xfe3ca9,_0x5dd7f5,_0x24e37d){var _0x53d571,_0x20da0c;_0x5dd7f5[_0x59d7('0x1f')]=intUtil[_0x59d7('0x53')](_0x5dd7f5['remoteUri']);_0x5dd7f5[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x5dd7f5[_0x59d7('0x44')]);if(_0x24e37d&&_0x24e37d[_0x59d7('0x54')]&&_0x24e37d[_0x59d7('0x54')]!==_0x59d7('0x55')){logger[_0x59d7('0x1b')]('[OUTBOUND]',_0x59d7('0x47'));_0x8dd3f0[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x5dd7f5[_0x59d7('0x44')],_0x8dd3f0['uniqueid'],md5(_0x8dd3f0[_0x59d7('0x4a')]));}headers['Authorization']=getAuth(_0x5dd7f5);return getUser(_0x5dd7f5,_0x56ad9d[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1985e6){_0x53d571=_0x1985e6;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x53d571['id']);return getEndUser(_0x5dd7f5,_0x8dd3f0[_0x59d7('0x56')],_0x8dd3f0[_0x59d7('0x57')]);})[_0x59d7('0x1a')](function(_0x330b63){_0x20da0c=_0x330b63;logger['info']('The\x20Enduser\x20ID\x20is:',_0x20da0c['id']);return getTicket(_0x5dd7f5,_0x53d571,_0x20da0c,_0x19d990,_0x8dd3f0);})[_0x59d7('0x1a')](function(_0x5d3fc2){if(_0x5d3fc2&&_0x5d3fc2['id']){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x5d3fc2['id']);logger[_0x59d7('0x1b')](_0x59d7('0x58'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')]('user:%s',_0x56ad9d[_0x59d7('0x12')]),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')](_0x59d7('0x59'),_0x5dd7f5['remoteUri'],_0x5d3fc2['id'])});}})['catch'](function(_0xd16883){logger[_0x59d7('0x51')](_0x59d7('0x58'),JSON['stringify'](_0xd16883));});};exports[_0x59d7('0x5a')]=function(_0x5b6508,_0x1837ec,_0x803c58,_0x5e43a4,_0x27b288,_0x2155b4){var _0x22d36c,_0x384ab6;_0x2155b4['remoteUri']=intUtil[_0x59d7('0x53')](_0x2155b4['remoteUri']);_0x2155b4[_0x59d7('0x44')]=intUtil[_0x59d7('0x53')](_0x2155b4[_0x59d7('0x44')]);if(_0x27b288&&_0x27b288[_0x59d7('0x45')]){logger[_0x59d7('0x1b')]('['+_0x1837ec[_0x59d7('0x5b')][_0x59d7('0x5c')]()+']',_0x59d7('0x47'));_0x1837ec['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2155b4[_0x59d7('0x44')],_0x1837ec[_0x59d7('0x4a')],md5(_0x1837ec['uniqueid']));}else{_0x1837ec[_0x59d7('0x48')]='';}headers['Authorization']=getAuth(_0x2155b4);return getUser(_0x2155b4,'')[_0x59d7('0x1a')](function(_0x52ec0a){_0x22d36c=_0x52ec0a;logger['info'](_0x59d7('0x4b'),_0x22d36c['id']);return getEndUser(_0x2155b4,_0x1837ec[_0x59d7('0xc')],_0x1837ec[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x499949){_0x384ab6=_0x499949;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x384ab6['id']);return getTicket(_0x2155b4,_0x22d36c,_0x384ab6,_0x803c58,_0x1837ec);})['then'](function(_0x7985b3){if(_0x7985b3){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x7985b3['id']);}})[_0x59d7('0x50')](function(_0x3a5703){logger['error']('['+_0x1837ec['lastevent'][_0x59d7('0x5c')]()+']',JSON[_0x59d7('0x32')](_0x3a5703));});};
\ No newline at end of file