Built motion from commit 9d7072cc.|2.5.39
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index d64fc2d..7ce7881 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7306=['request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','defaults','GET','includes','string','picklist','type','customField','nameField','content','idField','push','variable','variableName','customVariable','Variable','name','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','catch','unmanaged','lastevent','toUpperCase','error','lodash'];(function(_0x35bb98,_0x4d4b60){var _0x24c5d2=function(_0x4cc084){while(--_0x4cc084){_0x35bb98['push'](_0x35bb98['shift']());}};_0x24c5d2(++_0x4d4b60);}(_0x7306,0xb7));var _0x6730=function(_0x1f7eb4,_0x1e8f97){_0x1f7eb4=_0x1f7eb4-0x0;var _0x1cde05=_0x7306[_0x1f7eb4];return _0x1cde05;};'use strict';var _=require(_0x6730('0x0'));var rp=require(_0x6730('0x1'));var md5=require(_0x6730('0x2'));var util=require(_0x6730('0x3'));var Redis=require(_0x6730('0x4'));var intUtil=require(_0x6730('0x5'));var config=require(_0x6730('0x6'));var logger=require(_0x6730('0x7'))('freshdesk');config[_0x6730('0x8')]=_['defaults'](config[_0x6730('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0x6730('0x9'),'Accept':_0x6730('0x9')};function emit(_0x27508e,_0x5b3a8e,_0xfc8090){io['to'](_0x27508e)[_0x6730('0xa')](_0x5b3a8e,_0xfc8090);}function getTicket(_0x1d1ec4,_0x28dcef,_0x1f55c5,_0x38b370,_0x403566){logger[_0x6730('0xb')](_0x6730('0xc'));var _0x4e096f=_[_0x6730('0xd')]({'responder_id':_0x28dcef['id'],'requester_id':_0x1f55c5['id'],'name':util[_0x6730('0xe')]('Caller\x20-\x20%s',_0x403566[_0x6730('0xf')]),'phone':_0x403566[_0x6730('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x6730('0x11')](_0x38b370[_0x6730('0x12')],_0x403566,'\x20'),'description':intUtil[_0x6730('0x11')](_0x38b370[_0x6730('0x13')],_0x403566,_0x6730('0x14')),'tags':getTags(_0x38b370['Tags'],'name')},getCustomFields(_0x38b370['Fields'],_0x403566));_0x4e096f[_0x6730('0x15')]=_[_0x6730('0x16')](_[_0x6730('0x17')](_0x4e096f[_0x6730('0x15')],'id'),_0x6730('0x18'));return request({'uri':util['format'](_0x6730('0x19'),_0x1d1ec4[_0x6730('0x1a')]),'method':_0x6730('0x1b'),'body':_0x4e096f})['then'](function(_0x15461b){logger[_0x6730('0xb')]('Ticket\x20created!');return _0x15461b;});}function getUser(_0xe2121d,_0x38207a){if(intUtil['validateEmail'](_0x38207a)){return request({'uri':util[_0x6730('0xe')]('%s/api/v2/agents',_0xe2121d[_0x6730('0x1a')]),'qs':{'email':_0x38207a}})[_0x6730('0x1c')](function(_0x4b9333){if(_0x4b9333[_0x6730('0x1d')]){logger['info'](_0x6730('0x1e'));return _[_0x6730('0x1f')](_0x4b9333,function(_0x10b4fd){return _0x10b4fd[_0x6730('0x20')][_0x6730('0x21')]===_0x38207a;});}else{logger[_0x6730('0xb')](_0x6730('0x22'));return request({'uri':util[_0x6730('0xe')](_0x6730('0x23'),_0xe2121d[_0x6730('0x1a')])})[_0x6730('0x1c')](function(_0x2c0f41){logger['info']('Admin\x20account\x20selected.');return _0x2c0f41;});}});}else{logger[_0x6730('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x6730('0x23'),_0xe2121d[_0x6730('0x1a')])})['then'](function(_0x290408){logger[_0x6730('0xb')](_0x6730('0x24'));return _0x290408;});}}function getEndUser(_0x23158d,_0x3c0a37,_0x3526f1){logger[_0x6730('0xb')]('Searching\x20enduser\x20with\x20phone',_0x3526f1);return request({'uri':util[_0x6730('0xe')]('%s/api/v2/contacts',_0x23158d[_0x6730('0x1a')]),'qs':{'phone':_0x3526f1}})[_0x6730('0x1c')](function(_0x1e7d86){if(_0x1e7d86[_0x6730('0x1d')]){logger[_0x6730('0xb')](_0x6730('0x25'));return _[_0x6730('0x1f')](_0x1e7d86,{'phone':_0x3526f1});}else{logger[_0x6730('0xb')](_0x6730('0x26'));return request({'uri':util[_0x6730('0xe')](_0x6730('0x27'),_0x23158d[_0x6730('0x1a')]),'method':_0x6730('0x1b'),'body':{'name':_0x3c0a37,'phone':_0x3526f1}})['then'](function(_0x3570bd){logger[_0x6730('0xb')](_0x6730('0x28'));return _0x3570bd;});}});}function getAuth(_0x47a60e){return util[_0x6730('0xe')](_0x6730('0x29'),new Buffer(_0x47a60e[_0x6730('0x2a')]+':X')[_0x6730('0x2b')](_0x6730('0x2c')));}function request(_0x304fd6){logger['debug'](_0x6730('0x2d'),JSON[_0x6730('0x2e')](_0x304fd6));return rp(_[_0x6730('0x2f')](_0x304fd6,{'method':_0x6730('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x4b3be4,_0x361d8a){var _0x500101=[];if(_0x4b3be4&&_0x4b3be4[_0x6730('0x1d')]>0x0){_0x500101=_['map'](_0x4b3be4,_0x361d8a);}return _0x500101;}function getCustomFields(_0x543098,_0x58978a){var _0x387ec7=[];var _0x24b262={'custom_fields':[]};if(_0x543098[_0x6730('0x1d')]>0x0){_['forEach'](_0x543098,function(_0x4c9aa4){if(_[_0x6730('0x31')]([_0x6730('0x32'),_0x6730('0x33')],_0x4c9aa4[_0x6730('0x34')])&&_0x4c9aa4['nameField']&&!_0x4c9aa4[_0x6730('0x35')]){_0x24b262[_0x4c9aa4[_0x6730('0x36')]['toLowerCase']()]=_0x4c9aa4[_0x6730('0x37')][_0x6730('0x2b')]();}else if(_[_0x6730('0x31')]([_0x6730('0x32'),_0x6730('0x33')],_0x4c9aa4['type'])&&_0x4c9aa4[_0x6730('0x38')]&&_0x4c9aa4['customField']){_0x24b262['custom_fields'][_0x6730('0x39')]({'id':_0x4c9aa4[_0x6730('0x38')],'value':_0x4c9aa4[_0x6730('0x37')]['toString']()});}else if(_0x4c9aa4[_0x6730('0x34')]===_0x6730('0x3a')&&_0x4c9aa4[_0x6730('0x3b')]&&_0x4c9aa4['idField']&&_0x4c9aa4[_0x6730('0x35')]){_0x58978a[_0x4c9aa4['variableName']]&&_0x24b262[_0x6730('0x15')][_0x6730('0x39')]({'id':_0x4c9aa4['idField'],'value':_0x58978a[_0x4c9aa4[_0x6730('0x3b')]][_0x6730('0x2b')]()});}else if(_0x4c9aa4[_0x6730('0x34')]===_0x6730('0x3c')&&_0x4c9aa4[_0x6730('0x3d')]&&_0x4c9aa4[_0x6730('0x3d')][_0x6730('0x3e')]&&_0x4c9aa4[_0x6730('0x38')]&&_0x4c9aa4['customField']){_0x58978a[_0x4c9aa4['Variable']['name']['toLowerCase']()]&&_0x24b262[_0x6730('0x15')]['push']({'id':_0x4c9aa4['idField'],'value':_0x58978a[_0x4c9aa4[_0x6730('0x3d')][_0x6730('0x3e')][_0x6730('0x3f')]()][_0x6730('0x2b')]()});}});}return _0x24b262;}exports[_0x6730('0x40')]=function(_0x2a982b,_0x212f6d,_0x5cb8a0,_0x402e02,_0x2c2a1f,_0xb3c9a1){var _0x158f8c,_0x53ccd7;_0xb3c9a1[_0x6730('0x1a')]=intUtil[_0x6730('0x41')](_0xb3c9a1[_0x6730('0x1a')]);_0xb3c9a1[_0x6730('0x42')]=intUtil[_0x6730('0x41')](_0xb3c9a1['serverUrl']);if(_0x2c2a1f&&_0x2c2a1f[_0x6730('0x43')]){logger[_0x6730('0xb')](_0x6730('0x44'),_0x6730('0x45'));_0x212f6d[_0x6730('0x46')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xb3c9a1[_0x6730('0x42')],_0x212f6d[_0x6730('0x47')],md5(_0x212f6d[_0x6730('0x47')]));}else{_0x212f6d[_0x6730('0x46')]='';}headers[_0x6730('0x48')]=getAuth(_0xb3c9a1);return getUser(_0xb3c9a1,_0x402e02[_0x6730('0x21')])[_0x6730('0x1c')](function(_0x37d345){_0x158f8c=_0x37d345;logger['info']('The\x20User\x20ID\x20is:',_0x158f8c['id']);return getEndUser(_0xb3c9a1,_0x212f6d['calleridname'],_0x212f6d['calleridnum']);})[_0x6730('0x1c')](function(_0x3ee32d){_0x53ccd7=_0x3ee32d;logger[_0x6730('0xb')](_0x6730('0x49'),_0x53ccd7['id']);return getTicket(_0xb3c9a1,_0x158f8c,_0x53ccd7,_0x5cb8a0,_0x212f6d);})[_0x6730('0x1c')](function(_0x4e89a4){if(_0x4e89a4&&_0x4e89a4['id']){logger[_0x6730('0xb')](_0x6730('0x4a'));logger[_0x6730('0xb')](_0x6730('0x4b'),_0x4e89a4['id']);logger[_0x6730('0xb')]('[QUEUE]',_0x6730('0x4c'));emit(util['format'](_0x6730('0x4d'),_0x402e02[_0x6730('0x3e')]),_0x6730('0x4e'),{'uri':util[_0x6730('0xe')]('%s/helpdesk/tickets/%d',_0xb3c9a1[_0x6730('0x1a')],_0x4e89a4['id'])});}})['catch'](function(_0x3d802e){logger['error'](_0x6730('0x44'),JSON[_0x6730('0x2e')](_0x3d802e));});};exports['outbound']=function(_0x2f8e2c,_0x3669c1,_0xec01a5,_0x2acc59,_0x11a592,_0x3310d0,_0x3bb69a){var _0x38aa25,_0x284e01;_0x3310d0['remoteUri']=intUtil['stripTrailingSlash'](_0x3310d0[_0x6730('0x1a')]);_0x3310d0['serverUrl']=intUtil[_0x6730('0x41')](_0x3310d0['serverUrl']);if(_0x3bb69a&&_0x3bb69a['recordingFormat']&&_0x3bb69a[_0x6730('0x4f')]!==_0x6730('0x50')){logger[_0x6730('0xb')](_0x6730('0x51'),_0x6730('0x45'));_0x3669c1[_0x6730('0x46')]=util[_0x6730('0xe')](_0x6730('0x52'),_0x3310d0[_0x6730('0x42')],_0x3669c1[_0x6730('0x47')],md5(_0x3669c1[_0x6730('0x47')]));}headers[_0x6730('0x48')]=getAuth(_0x3310d0);return getUser(_0x3310d0,_0x2acc59[_0x6730('0x21')])[_0x6730('0x1c')](function(_0x1a165a){_0x38aa25=_0x1a165a;logger['info'](_0x6730('0x53'),_0x38aa25['id']);return getEndUser(_0x3310d0,_0x3669c1[_0x6730('0x54')],_0x3669c1[_0x6730('0x55')]);})['then'](function(_0x362aa8){_0x284e01=_0x362aa8;logger[_0x6730('0xb')](_0x6730('0x49'),_0x284e01['id']);return getTicket(_0x3310d0,_0x38aa25,_0x284e01,_0xec01a5,_0x3669c1);})[_0x6730('0x1c')](function(_0xdc7d88){if(_0xdc7d88&&_0xdc7d88['id']){logger['info'](_0x6730('0x4a'));logger[_0x6730('0xb')](_0x6730('0x4b'),_0xdc7d88['id']);logger[_0x6730('0xb')](_0x6730('0x51'),_0x6730('0x4c'));emit(util[_0x6730('0xe')](_0x6730('0x4d'),_0x2acc59['name']),_0x6730('0x4e'),{'uri':util['format'](_0x6730('0x56'),_0x3310d0['remoteUri'],_0xdc7d88['id'])});}})[_0x6730('0x57')](function(_0x5727dd){logger['error'](_0x6730('0x51'),JSON[_0x6730('0x2e')](_0x5727dd));});};exports[_0x6730('0x58')]=function(_0x5a8c5b,_0x82ca61,_0x2ad21,_0x6e6db3,_0x84191a,_0xe1e50f){var _0x4d780d,_0x396f2f;_0xe1e50f[_0x6730('0x1a')]=intUtil[_0x6730('0x41')](_0xe1e50f[_0x6730('0x1a')]);_0xe1e50f['serverUrl']=intUtil[_0x6730('0x41')](_0xe1e50f['serverUrl']);if(_0x84191a&&_0x84191a[_0x6730('0x43')]){logger[_0x6730('0xb')]('['+_0x82ca61[_0x6730('0x59')][_0x6730('0x5a')]()+']',_0x6730('0x45'));_0x82ca61[_0x6730('0x46')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xe1e50f[_0x6730('0x42')],_0x82ca61[_0x6730('0x47')],md5(_0x82ca61[_0x6730('0x47')]));}else{_0x82ca61[_0x6730('0x46')]='';}headers[_0x6730('0x48')]=getAuth(_0xe1e50f);return getUser(_0xe1e50f,'')[_0x6730('0x1c')](function(_0x4067b4){_0x4d780d=_0x4067b4;logger[_0x6730('0xb')](_0x6730('0x53'),_0x4d780d['id']);return getEndUser(_0xe1e50f,_0x82ca61[_0x6730('0xf')],_0x82ca61[_0x6730('0x10')]);})[_0x6730('0x1c')](function(_0x3ad997){_0x396f2f=_0x3ad997;logger['info'](_0x6730('0x49'),_0x396f2f['id']);return getTicket(_0xe1e50f,_0x4d780d,_0x396f2f,_0x2ad21,_0x82ca61);})[_0x6730('0x1c')](function(_0xc74502){if(_0xc74502){logger[_0x6730('0xb')]('Ticket\x20created!');logger[_0x6730('0xb')](_0x6730('0x4b'),_0xc74502['id']);}})[_0x6730('0x57')](function(_0x3ec4d6){logger[_0x6730('0x5b')]('['+_0x82ca61['lastevent'][_0x6730('0x5a')]()+']',JSON[_0x6730('0x2e')](_0x3ec4d6));});};
\ No newline at end of file
+var _0x9d75=['outbound','stripTrailingSlash','recordingFormat','none','destcalleridname','destcalleridnum','[OUTBOUND]','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','format','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','content','idField','customField','push','variable','variableName','Variable','toLowerCase','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error'];(function(_0x1e671f,_0x31cfc4){var _0x55b607=function(_0x5ab1b4){while(--_0x5ab1b4){_0x1e671f['push'](_0x1e671f['shift']());}};_0x55b607(++_0x31cfc4);}(_0x9d75,0x1dc));var _0x59d7=function(_0x54807e,_0x14ae45){_0x54807e=_0x54807e-0x0;var _0x3c8faf=_0x9d75[_0x54807e];return _0x3c8faf;};'use strict';var _=require('lodash');var rp=require(_0x59d7('0x0'));var md5=require('md5');var util=require(_0x59d7('0x1'));var Redis=require(_0x59d7('0x2'));var intUtil=require('./util');var config=require(_0x59d7('0x3'));var logger=require(_0x59d7('0x4'))(_0x59d7('0x5'));config[_0x59d7('0x6')]=_['defaults'](config[_0x59d7('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x59d7('0x7'))(new Redis(config[_0x59d7('0x6')]));var headers={'Content-Type':_0x59d7('0x8'),'Accept':_0x59d7('0x8')};function emit(_0x1e65ab,_0x218204,_0x43f2a7){io['to'](_0x1e65ab)[_0x59d7('0x9')](_0x218204,_0x43f2a7);}function getTicket(_0x2d335a,_0x374f39,_0x1c00f4,_0x50dc03,_0x7cd5db){logger['info'](_0x59d7('0xa'));var _0x824806=_[_0x59d7('0xb')]({'responder_id':_0x374f39['id'],'requester_id':_0x1c00f4['id'],'name':util['format']('Caller\x20-\x20%s',_0x7cd5db[_0x59d7('0xc')]),'phone':_0x7cd5db[_0x59d7('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0xf')],_0x7cd5db,'\x20'),'description':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0x10')],_0x7cd5db,_0x59d7('0x11')),'tags':getTags(_0x50dc03['Tags'],_0x59d7('0x12'))},getCustomFields(_0x50dc03[_0x59d7('0x13')],_0x7cd5db));_0x824806[_0x59d7('0x14')]=_[_0x59d7('0x15')](_[_0x59d7('0x16')](_0x824806[_0x59d7('0x14')],'id'),'value');return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x18'),_0x2d335a['remoteUri']),'method':_0x59d7('0x19'),'body':_0x824806})[_0x59d7('0x1a')](function(_0x19f7ed){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));return _0x19f7ed;});}function getUser(_0x493612,_0x1647d6){if(intUtil[_0x59d7('0x1d')](_0x1647d6)){return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x1e'),_0x493612[_0x59d7('0x1f')]),'qs':{'email':_0x1647d6}})[_0x59d7('0x1a')](function(_0xfaf8c0){if(_0xfaf8c0['length']){logger[_0x59d7('0x1b')](_0x59d7('0x20'));return _[_0x59d7('0x21')](_0xfaf8c0,function(_0x246fde){return _0x246fde[_0x59d7('0x22')][_0x59d7('0x23')]===_0x1647d6;});}else{logger[_0x59d7('0x1b')](_0x59d7('0x24'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/agents/me',_0x493612['remoteUri'])})[_0x59d7('0x1a')](function(_0x18ac43){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x18ac43;});}});}else{logger['info'](_0x59d7('0x26'));return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x27'),_0x493612[_0x59d7('0x1f')])})[_0x59d7('0x1a')](function(_0x22311e){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x22311e;});}}function getEndUser(_0x38bbc7,_0x284bc3,_0x5b67df){logger[_0x59d7('0x1b')](_0x59d7('0x28'),_0x5b67df);return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x29'),_0x38bbc7[_0x59d7('0x1f')]),'qs':{'phone':_0x5b67df}})['then'](function(_0x647f1e){if(_0x647f1e['length']){logger[_0x59d7('0x1b')]('Enduser\x20found!');return _[_0x59d7('0x21')](_0x647f1e,{'phone':_0x5b67df});}else{logger[_0x59d7('0x1b')](_0x59d7('0x2a'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/contacts',_0x38bbc7[_0x59d7('0x1f')]),'method':'POST','body':{'name':_0x284bc3,'phone':_0x5b67df}})[_0x59d7('0x1a')](function(_0x3ebe1f){logger[_0x59d7('0x1b')](_0x59d7('0x2b'));return _0x3ebe1f;});}});}function getAuth(_0x1173f9){return util[_0x59d7('0x17')](_0x59d7('0x2c'),new Buffer(_0x1173f9[_0x59d7('0x2d')]+':X')[_0x59d7('0x2e')](_0x59d7('0x2f')));}function request(_0x11b457){logger[_0x59d7('0x30')](_0x59d7('0x31'),JSON[_0x59d7('0x32')](_0x11b457));return rp(_[_0x59d7('0x33')](_0x11b457,{'method':_0x59d7('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x170929,_0x4fbadb){var _0x119266=[];if(_0x170929&&_0x170929['length']>0x0){_0x119266=_[_0x59d7('0x35')](_0x170929,_0x4fbadb);}return _0x119266;}function getCustomFields(_0x70236b,_0x52e25b){var _0x1fc6aa=[];var _0x3a6501={'custom_fields':[]};if(_0x70236b['length']>0x0){_[_0x59d7('0x36')](_0x70236b,function(_0x4ec7f3){if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3b')]&&!_0x4ec7f3['customField']){_0x3a6501[_0x4ec7f3[_0x59d7('0x3b')]['toLowerCase']()]=_0x4ec7f3[_0x59d7('0x3c')][_0x59d7('0x2e')]();}else if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x4ec7f3['content'][_0x59d7('0x2e')]()});}else if(_0x4ec7f3[_0x59d7('0x3a')]===_0x59d7('0x40')&&_0x4ec7f3[_0x59d7('0x41')]&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]&&_0x3a6501[_0x59d7('0x14')]['push']({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]['toString']()});}else if(_0x4ec7f3['type']==='customVariable'&&_0x4ec7f3[_0x59d7('0x42')]&&_0x4ec7f3[_0x59d7('0x42')]['name']&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3['customField']){_0x52e25b[_0x4ec7f3['Variable'][_0x59d7('0x12')][_0x59d7('0x43')]()]&&_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x42')]['name'][_0x59d7('0x43')]()]['toString']()});}});}return _0x3a6501;}exports['queue']=function(_0x113b85,_0x4e410e,_0x3ec9c2,_0x121bff,_0x264ea0,_0x120bc6){var _0x778608,_0x49bd70;_0x120bc6[_0x59d7('0x1f')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x1f')]);_0x120bc6[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x44')]);if(_0x264ea0&&_0x264ea0[_0x59d7('0x45')]){logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x47'));_0x4e410e[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x120bc6[_0x59d7('0x44')],_0x4e410e[_0x59d7('0x4a')],md5(_0x4e410e['uniqueid']));}else{_0x4e410e['recordingURL']='';}headers['Authorization']=getAuth(_0x120bc6);return getUser(_0x120bc6,_0x121bff[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1df442){_0x778608=_0x1df442;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x778608['id']);return getEndUser(_0x120bc6,_0x4e410e[_0x59d7('0xc')],_0x4e410e[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x19190c){_0x49bd70=_0x19190c;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x49bd70['id']);return getTicket(_0x120bc6,_0x778608,_0x49bd70,_0x3ec9c2,_0x4e410e);})[_0x59d7('0x1a')](function(_0x18cb34){if(_0x18cb34&&_0x18cb34['id']){logger['info'](_0x59d7('0x1c'));logger['info'](_0x59d7('0x4c'),_0x18cb34['id']);logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')](_0x59d7('0x4e'),_0x121bff['name']),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')]('%s/helpdesk/tickets/%d',_0x120bc6['remoteUri'],_0x18cb34['id'])});}})[_0x59d7('0x50')](function(_0x377731){logger[_0x59d7('0x51')]('[QUEUE]',JSON[_0x59d7('0x32')](_0x377731));});};exports[_0x59d7('0x52')]=function(_0x5d3bcb,_0x8dd3f0,_0x19d990,_0x56ad9d,_0xfe3ca9,_0x5dd7f5,_0x24e37d){var _0x53d571,_0x20da0c;_0x5dd7f5[_0x59d7('0x1f')]=intUtil[_0x59d7('0x53')](_0x5dd7f5['remoteUri']);_0x5dd7f5[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x5dd7f5[_0x59d7('0x44')]);if(_0x24e37d&&_0x24e37d[_0x59d7('0x54')]&&_0x24e37d[_0x59d7('0x54')]!==_0x59d7('0x55')){logger[_0x59d7('0x1b')]('[OUTBOUND]',_0x59d7('0x47'));_0x8dd3f0[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x5dd7f5[_0x59d7('0x44')],_0x8dd3f0['uniqueid'],md5(_0x8dd3f0[_0x59d7('0x4a')]));}headers['Authorization']=getAuth(_0x5dd7f5);return getUser(_0x5dd7f5,_0x56ad9d[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1985e6){_0x53d571=_0x1985e6;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x53d571['id']);return getEndUser(_0x5dd7f5,_0x8dd3f0[_0x59d7('0x56')],_0x8dd3f0[_0x59d7('0x57')]);})[_0x59d7('0x1a')](function(_0x330b63){_0x20da0c=_0x330b63;logger['info']('The\x20Enduser\x20ID\x20is:',_0x20da0c['id']);return getTicket(_0x5dd7f5,_0x53d571,_0x20da0c,_0x19d990,_0x8dd3f0);})[_0x59d7('0x1a')](function(_0x5d3fc2){if(_0x5d3fc2&&_0x5d3fc2['id']){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x5d3fc2['id']);logger[_0x59d7('0x1b')](_0x59d7('0x58'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')]('user:%s',_0x56ad9d[_0x59d7('0x12')]),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')](_0x59d7('0x59'),_0x5dd7f5['remoteUri'],_0x5d3fc2['id'])});}})['catch'](function(_0xd16883){logger[_0x59d7('0x51')](_0x59d7('0x58'),JSON['stringify'](_0xd16883));});};exports[_0x59d7('0x5a')]=function(_0x5b6508,_0x1837ec,_0x803c58,_0x5e43a4,_0x27b288,_0x2155b4){var _0x22d36c,_0x384ab6;_0x2155b4['remoteUri']=intUtil[_0x59d7('0x53')](_0x2155b4['remoteUri']);_0x2155b4[_0x59d7('0x44')]=intUtil[_0x59d7('0x53')](_0x2155b4[_0x59d7('0x44')]);if(_0x27b288&&_0x27b288[_0x59d7('0x45')]){logger[_0x59d7('0x1b')]('['+_0x1837ec[_0x59d7('0x5b')][_0x59d7('0x5c')]()+']',_0x59d7('0x47'));_0x1837ec['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2155b4[_0x59d7('0x44')],_0x1837ec[_0x59d7('0x4a')],md5(_0x1837ec['uniqueid']));}else{_0x1837ec[_0x59d7('0x48')]='';}headers['Authorization']=getAuth(_0x2155b4);return getUser(_0x2155b4,'')[_0x59d7('0x1a')](function(_0x52ec0a){_0x22d36c=_0x52ec0a;logger['info'](_0x59d7('0x4b'),_0x22d36c['id']);return getEndUser(_0x2155b4,_0x1837ec[_0x59d7('0xc')],_0x1837ec[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x499949){_0x384ab6=_0x499949;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x384ab6['id']);return getTicket(_0x2155b4,_0x22d36c,_0x384ab6,_0x803c58,_0x1837ec);})['then'](function(_0x7985b3){if(_0x7985b3){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x7985b3['id']);}})[_0x59d7('0x50')](function(_0x3a5703){logger['error']('['+_0x1837ec['lastevent'][_0x59d7('0x5c')]()+']',JSON[_0x59d7('0x32')](_0x3a5703));});};
\ No newline at end of file