Built motion from commit 9d7072cc.|2.5.39
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e70ea4d..7ce7881 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x05c7=['calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','find','contact','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Basic\x20%s','toString','base64','[HTTP]','stringify','defaults','GET','forEach','includes','string','picklist','type','nameField','idField','customField','content','variable','variableName','push','customVariable','Variable','toLowerCase','queue','serverUrl','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','email','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','outbound','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','uniqueid','destcalleridname','trigger:browser:url','error','unmanaged','toUpperCase','lastevent','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','localhost','application/json','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s'];(function(_0x59e862,_0x477bf2){var _0x1a25ee=function(_0xc61e64){while(--_0xc61e64){_0x59e862['push'](_0x59e862['shift']());}};_0x1a25ee(++_0x477bf2);}(_0x05c7,0x162));var _0x705c=function(_0x309ee3,_0x26c85f){_0x309ee3=_0x309ee3-0x0;var _0x2268e0=_0x05c7[_0x309ee3];return _0x2268e0;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x705c('0x0'));var util=require(_0x705c('0x1'));var Redis=require(_0x705c('0x2'));var intUtil=require(_0x705c('0x3'));var config=require(_0x705c('0x4'));var logger=require(_0x705c('0x5'))(_0x705c('0x6'));config[_0x705c('0x7')]=_['defaults'](config[_0x705c('0x7')],{'host':_0x705c('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x705c('0x7')]));var headers={'Content-Type':_0x705c('0x9'),'Accept':'application/json'};function emit(_0x439c9e,_0x235850,_0x3fa9b3){io['to'](_0x439c9e)['emit'](_0x235850,_0x3fa9b3);}function getTicket(_0x370db8,_0x5434db,_0xf39764,_0x160e1e,_0x2ddbed){logger['info'](_0x705c('0xa'));var _0x4b92c9=_[_0x705c('0xb')]({'responder_id':_0x5434db['id'],'requester_id':_0xf39764['id'],'name':util[_0x705c('0xc')](_0x705c('0xd'),_0x2ddbed[_0x705c('0xe')]),'phone':_0x2ddbed[_0x705c('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x705c('0x10')](_0x160e1e[_0x705c('0x11')],_0x2ddbed,'\x20'),'description':intUtil[_0x705c('0x10')](_0x160e1e[_0x705c('0x12')],_0x2ddbed,_0x705c('0x13')),'tags':getTags(_0x160e1e['Tags'],_0x705c('0x14'))},getCustomFields(_0x160e1e[_0x705c('0x15')],_0x2ddbed));_0x4b92c9['custom_fields']=_['mapValues'](_[_0x705c('0x16')](_0x4b92c9[_0x705c('0x17')],'id'),_0x705c('0x18'));return request({'uri':util[_0x705c('0xc')](_0x705c('0x19'),_0x370db8[_0x705c('0x1a')]),'method':'POST','body':_0x4b92c9})[_0x705c('0x1b')](function(_0x203107){logger[_0x705c('0x1c')](_0x705c('0x1d'));return _0x203107;});}function getUser(_0x4aa842,_0x53d984){if(intUtil[_0x705c('0x1e')](_0x53d984)){return request({'uri':util[_0x705c('0xc')](_0x705c('0x1f'),_0x4aa842[_0x705c('0x1a')]),'qs':{'email':_0x53d984}})['then'](function(_0xd3d3bb){if(_0xd3d3bb[_0x705c('0x20')]){logger[_0x705c('0x1c')]('Agent\x20found!');return _[_0x705c('0x21')](_0xd3d3bb,function(_0x5b5cb4){return _0x5b5cb4[_0x705c('0x22')]['email']===_0x53d984;});}else{logger[_0x705c('0x1c')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x705c('0x23'),_0x4aa842[_0x705c('0x1a')])})['then'](function(_0x1cec58){logger[_0x705c('0x1c')](_0x705c('0x24'));return _0x1cec58;});}});}else{logger[_0x705c('0x1c')](_0x705c('0x25'));return request({'uri':util['format'](_0x705c('0x23'),_0x4aa842[_0x705c('0x1a')])})[_0x705c('0x1b')](function(_0x326ba5){logger[_0x705c('0x1c')](_0x705c('0x24'));return _0x326ba5;});}}function getEndUser(_0x16e2d7,_0x1e0990,_0xebd0fc){logger[_0x705c('0x1c')](_0x705c('0x26'),_0xebd0fc);return request({'uri':util[_0x705c('0xc')](_0x705c('0x27'),_0x16e2d7[_0x705c('0x1a')]),'qs':{'phone':_0xebd0fc}})[_0x705c('0x1b')](function(_0x57ac4f){if(_0x57ac4f['length']){logger['info'](_0x705c('0x28'));return _[_0x705c('0x21')](_0x57ac4f,{'phone':_0xebd0fc});}else{logger['info'](_0x705c('0x29'));return request({'uri':util[_0x705c('0xc')](_0x705c('0x27'),_0x16e2d7[_0x705c('0x1a')]),'method':_0x705c('0x2a'),'body':{'name':_0x1e0990,'phone':_0xebd0fc}})[_0x705c('0x1b')](function(_0x42b2a8){logger[_0x705c('0x1c')]('Enduser\x20created.');return _0x42b2a8;});}});}function getAuth(_0x3c15cb){return util[_0x705c('0xc')](_0x705c('0x2b'),new Buffer(_0x3c15cb['apiKey']+':X')[_0x705c('0x2c')](_0x705c('0x2d')));}function request(_0x4630c0){logger['debug'](_0x705c('0x2e'),JSON[_0x705c('0x2f')](_0x4630c0));return rp(_[_0x705c('0x30')](_0x4630c0,{'method':_0x705c('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x48fe55,_0x1cbf8d){var _0x5acaea=[];if(_0x48fe55&&_0x48fe55[_0x705c('0x20')]>0x0){_0x5acaea=_['map'](_0x48fe55,_0x1cbf8d);}return _0x5acaea;}function getCustomFields(_0x518746,_0x113391){var _0x393581=[];var _0x1ba888={'custom_fields':[]};if(_0x518746[_0x705c('0x20')]>0x0){_[_0x705c('0x32')](_0x518746,function(_0x4de52b){if(_[_0x705c('0x33')]([_0x705c('0x34'),_0x705c('0x35')],_0x4de52b[_0x705c('0x36')])&&_0x4de52b[_0x705c('0x37')]&&!_0x4de52b['customField']){_0x1ba888[_0x4de52b[_0x705c('0x37')]['toLowerCase']()]=_0x4de52b['content'][_0x705c('0x2c')]();}else if(_['includes'](['string',_0x705c('0x35')],_0x4de52b[_0x705c('0x36')])&&_0x4de52b[_0x705c('0x38')]&&_0x4de52b[_0x705c('0x39')]){_0x1ba888[_0x705c('0x17')]['push']({'id':_0x4de52b['idField'],'value':_0x4de52b[_0x705c('0x3a')]['toString']()});}else if(_0x4de52b[_0x705c('0x36')]===_0x705c('0x3b')&&_0x4de52b[_0x705c('0x3c')]&&_0x4de52b[_0x705c('0x38')]&&_0x4de52b[_0x705c('0x39')]){_0x113391[_0x4de52b['variableName']]&&_0x1ba888[_0x705c('0x17')][_0x705c('0x3d')]({'id':_0x4de52b[_0x705c('0x38')],'value':_0x113391[_0x4de52b['variableName']][_0x705c('0x2c')]()});}else if(_0x4de52b['type']===_0x705c('0x3e')&&_0x4de52b[_0x705c('0x3f')]&&_0x4de52b['Variable'][_0x705c('0x14')]&&_0x4de52b[_0x705c('0x38')]&&_0x4de52b[_0x705c('0x39')]){_0x113391[_0x4de52b[_0x705c('0x3f')]['name'][_0x705c('0x40')]()]&&_0x1ba888[_0x705c('0x17')]['push']({'id':_0x4de52b[_0x705c('0x38')],'value':_0x113391[_0x4de52b['Variable']['name'][_0x705c('0x40')]()][_0x705c('0x2c')]()});}});}return _0x1ba888;}exports[_0x705c('0x41')]=function(_0x11b1f5,_0x51dc26,_0x158318,_0x1ae75e,_0x2c1099,_0xa695b5){var _0x487340,_0x4aab8a;_0xa695b5[_0x705c('0x1a')]=intUtil['stripTrailingSlash'](_0xa695b5['remoteUri']);_0xa695b5[_0x705c('0x42')]=intUtil[_0x705c('0x43')](_0xa695b5[_0x705c('0x42')]);if(_0x2c1099&&_0x2c1099[_0x705c('0x44')]){logger[_0x705c('0x1c')]('[QUEUE]','Recording\x20is\x20enabled!');_0x51dc26[_0x705c('0x45')]=util['format'](_0x705c('0x46'),_0xa695b5[_0x705c('0x42')],_0x51dc26['uniqueid'],md5(_0x51dc26['uniqueid']));}else{_0x51dc26[_0x705c('0x45')]='';}headers[_0x705c('0x47')]=getAuth(_0xa695b5);return getUser(_0xa695b5,_0x1ae75e[_0x705c('0x48')])[_0x705c('0x1b')](function(_0x287718){_0x487340=_0x287718;logger[_0x705c('0x1c')](_0x705c('0x49'),_0x487340['id']);return getEndUser(_0xa695b5,_0x51dc26[_0x705c('0xe')],_0x51dc26[_0x705c('0xf')]);})[_0x705c('0x1b')](function(_0x3cd743){_0x4aab8a=_0x3cd743;logger[_0x705c('0x1c')](_0x705c('0x4a'),_0x4aab8a['id']);return getTicket(_0xa695b5,_0x487340,_0x4aab8a,_0x158318,_0x51dc26);})[_0x705c('0x1b')](function(_0x2c62f1){if(_0x2c62f1&&_0x2c62f1['id']){logger[_0x705c('0x1c')]('Ticket\x20created!');logger['info'](_0x705c('0x4b'),_0x2c62f1['id']);logger[_0x705c('0x1c')](_0x705c('0x4c'),_0x705c('0x4d'));emit(util[_0x705c('0xc')](_0x705c('0x4e'),_0x1ae75e[_0x705c('0x14')]),'trigger:browser:url',{'uri':util[_0x705c('0xc')](_0x705c('0x4f'),_0xa695b5[_0x705c('0x1a')],_0x2c62f1['id'])});}})[_0x705c('0x50')](function(_0x59ee17){logger['error']('[QUEUE]',JSON[_0x705c('0x2f')](_0x59ee17));});};exports[_0x705c('0x51')]=function(_0x3470ab,_0x91a427,_0x2cf479,_0x9c5cc6,_0x125f0f,_0x345ce9,_0x76e7cc){var _0x21ee49,_0x525b03;_0x345ce9[_0x705c('0x1a')]=intUtil[_0x705c('0x43')](_0x345ce9['remoteUri']);_0x345ce9['serverUrl']=intUtil[_0x705c('0x43')](_0x345ce9[_0x705c('0x42')]);if(_0x76e7cc&&_0x76e7cc[_0x705c('0x52')]&&_0x76e7cc[_0x705c('0x52')]!=='none'){logger['info'](_0x705c('0x53'),_0x705c('0x54'));_0x91a427[_0x705c('0x45')]=util[_0x705c('0xc')](_0x705c('0x46'),_0x345ce9['serverUrl'],_0x91a427[_0x705c('0x55')],md5(_0x91a427[_0x705c('0x55')]));}headers[_0x705c('0x47')]=getAuth(_0x345ce9);return getUser(_0x345ce9,_0x9c5cc6[_0x705c('0x48')])[_0x705c('0x1b')](function(_0x35e72a){_0x21ee49=_0x35e72a;logger['info'](_0x705c('0x49'),_0x21ee49['id']);return getEndUser(_0x345ce9,_0x91a427[_0x705c('0x56')],_0x91a427['destcalleridnum']);})[_0x705c('0x1b')](function(_0x40fc7c){_0x525b03=_0x40fc7c;logger['info']('The\x20Enduser\x20ID\x20is:',_0x525b03['id']);return getTicket(_0x345ce9,_0x21ee49,_0x525b03,_0x2cf479,_0x91a427);})['then'](function(_0x176cdc){if(_0x176cdc&&_0x176cdc['id']){logger['info'](_0x705c('0x1d'));logger[_0x705c('0x1c')](_0x705c('0x4b'),_0x176cdc['id']);logger[_0x705c('0x1c')]('[OUTBOUND]',_0x705c('0x4d'));emit(util[_0x705c('0xc')]('user:%s',_0x9c5cc6[_0x705c('0x14')]),_0x705c('0x57'),{'uri':util[_0x705c('0xc')](_0x705c('0x4f'),_0x345ce9[_0x705c('0x1a')],_0x176cdc['id'])});}})['catch'](function(_0x48e67f){logger[_0x705c('0x58')](_0x705c('0x53'),JSON['stringify'](_0x48e67f));});};exports[_0x705c('0x59')]=function(_0x2a5a11,_0x121028,_0x2f490b,_0x3a8b2c,_0x513d7c,_0xa32651){var _0x15a88c,_0x35cebb;_0xa32651['remoteUri']=intUtil[_0x705c('0x43')](_0xa32651[_0x705c('0x1a')]);_0xa32651[_0x705c('0x42')]=intUtil['stripTrailingSlash'](_0xa32651[_0x705c('0x42')]);if(_0x513d7c&&_0x513d7c[_0x705c('0x44')]){logger[_0x705c('0x1c')]('['+_0x121028['lastevent'][_0x705c('0x5a')]()+']',_0x705c('0x54'));_0x121028['recordingURL']=util[_0x705c('0xc')](_0x705c('0x46'),_0xa32651[_0x705c('0x42')],_0x121028[_0x705c('0x55')],md5(_0x121028[_0x705c('0x55')]));}else{_0x121028[_0x705c('0x45')]='';}headers[_0x705c('0x47')]=getAuth(_0xa32651);return getUser(_0xa32651,'')[_0x705c('0x1b')](function(_0x2d4c4a){_0x15a88c=_0x2d4c4a;logger[_0x705c('0x1c')]('The\x20User\x20ID\x20is:',_0x15a88c['id']);return getEndUser(_0xa32651,_0x121028[_0x705c('0xe')],_0x121028[_0x705c('0xf')]);})[_0x705c('0x1b')](function(_0x496b98){_0x35cebb=_0x496b98;logger[_0x705c('0x1c')](_0x705c('0x4a'),_0x35cebb['id']);return getTicket(_0xa32651,_0x15a88c,_0x35cebb,_0x2f490b,_0x121028);})[_0x705c('0x1b')](function(_0x540f26){if(_0x540f26){logger[_0x705c('0x1c')](_0x705c('0x1d'));logger[_0x705c('0x1c')](_0x705c('0x4b'),_0x540f26['id']);}})[_0x705c('0x50')](function(_0x355d3a){logger[_0x705c('0x58')]('['+_0x121028[_0x705c('0x5b')][_0x705c('0x5a')]()+']',JSON[_0x705c('0x2f')](_0x355d3a));});};
\ No newline at end of file
+var _0x9d75=['outbound','stripTrailingSlash','recordingFormat','none','destcalleridname','destcalleridnum','[OUTBOUND]','%s/helpdesk/tickets/%d','unmanaged','lastevent','toUpperCase','request-promise','util','ioredis','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','Creating\x20new\x20ticket...','merge','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','format','%s/api/v2/tickets','POST','then','info','Ticket\x20created!','validateEmail','%s/api/v2/agents','remoteUri','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','defaults','GET','map','forEach','includes','string','picklist','type','nameField','content','idField','customField','push','variable','variableName','Variable','toLowerCase','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error'];(function(_0x1e671f,_0x31cfc4){var _0x55b607=function(_0x5ab1b4){while(--_0x5ab1b4){_0x1e671f['push'](_0x1e671f['shift']());}};_0x55b607(++_0x31cfc4);}(_0x9d75,0x1dc));var _0x59d7=function(_0x54807e,_0x14ae45){_0x54807e=_0x54807e-0x0;var _0x3c8faf=_0x9d75[_0x54807e];return _0x3c8faf;};'use strict';var _=require('lodash');var rp=require(_0x59d7('0x0'));var md5=require('md5');var util=require(_0x59d7('0x1'));var Redis=require(_0x59d7('0x2'));var intUtil=require('./util');var config=require(_0x59d7('0x3'));var logger=require(_0x59d7('0x4'))(_0x59d7('0x5'));config[_0x59d7('0x6')]=_['defaults'](config[_0x59d7('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x59d7('0x7'))(new Redis(config[_0x59d7('0x6')]));var headers={'Content-Type':_0x59d7('0x8'),'Accept':_0x59d7('0x8')};function emit(_0x1e65ab,_0x218204,_0x43f2a7){io['to'](_0x1e65ab)[_0x59d7('0x9')](_0x218204,_0x43f2a7);}function getTicket(_0x2d335a,_0x374f39,_0x1c00f4,_0x50dc03,_0x7cd5db){logger['info'](_0x59d7('0xa'));var _0x824806=_[_0x59d7('0xb')]({'responder_id':_0x374f39['id'],'requester_id':_0x1c00f4['id'],'name':util['format']('Caller\x20-\x20%s',_0x7cd5db[_0x59d7('0xc')]),'phone':_0x7cd5db[_0x59d7('0xd')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0xf')],_0x7cd5db,'\x20'),'description':intUtil[_0x59d7('0xe')](_0x50dc03[_0x59d7('0x10')],_0x7cd5db,_0x59d7('0x11')),'tags':getTags(_0x50dc03['Tags'],_0x59d7('0x12'))},getCustomFields(_0x50dc03[_0x59d7('0x13')],_0x7cd5db));_0x824806[_0x59d7('0x14')]=_[_0x59d7('0x15')](_[_0x59d7('0x16')](_0x824806[_0x59d7('0x14')],'id'),'value');return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x18'),_0x2d335a['remoteUri']),'method':_0x59d7('0x19'),'body':_0x824806})[_0x59d7('0x1a')](function(_0x19f7ed){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));return _0x19f7ed;});}function getUser(_0x493612,_0x1647d6){if(intUtil[_0x59d7('0x1d')](_0x1647d6)){return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x1e'),_0x493612[_0x59d7('0x1f')]),'qs':{'email':_0x1647d6}})[_0x59d7('0x1a')](function(_0xfaf8c0){if(_0xfaf8c0['length']){logger[_0x59d7('0x1b')](_0x59d7('0x20'));return _[_0x59d7('0x21')](_0xfaf8c0,function(_0x246fde){return _0x246fde[_0x59d7('0x22')][_0x59d7('0x23')]===_0x1647d6;});}else{logger[_0x59d7('0x1b')](_0x59d7('0x24'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/agents/me',_0x493612['remoteUri'])})[_0x59d7('0x1a')](function(_0x18ac43){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x18ac43;});}});}else{logger['info'](_0x59d7('0x26'));return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x27'),_0x493612[_0x59d7('0x1f')])})[_0x59d7('0x1a')](function(_0x22311e){logger[_0x59d7('0x1b')](_0x59d7('0x25'));return _0x22311e;});}}function getEndUser(_0x38bbc7,_0x284bc3,_0x5b67df){logger[_0x59d7('0x1b')](_0x59d7('0x28'),_0x5b67df);return request({'uri':util[_0x59d7('0x17')](_0x59d7('0x29'),_0x38bbc7[_0x59d7('0x1f')]),'qs':{'phone':_0x5b67df}})['then'](function(_0x647f1e){if(_0x647f1e['length']){logger[_0x59d7('0x1b')]('Enduser\x20found!');return _[_0x59d7('0x21')](_0x647f1e,{'phone':_0x5b67df});}else{logger[_0x59d7('0x1b')](_0x59d7('0x2a'));return request({'uri':util[_0x59d7('0x17')]('%s/api/v2/contacts',_0x38bbc7[_0x59d7('0x1f')]),'method':'POST','body':{'name':_0x284bc3,'phone':_0x5b67df}})[_0x59d7('0x1a')](function(_0x3ebe1f){logger[_0x59d7('0x1b')](_0x59d7('0x2b'));return _0x3ebe1f;});}});}function getAuth(_0x1173f9){return util[_0x59d7('0x17')](_0x59d7('0x2c'),new Buffer(_0x1173f9[_0x59d7('0x2d')]+':X')[_0x59d7('0x2e')](_0x59d7('0x2f')));}function request(_0x11b457){logger[_0x59d7('0x30')](_0x59d7('0x31'),JSON[_0x59d7('0x32')](_0x11b457));return rp(_[_0x59d7('0x33')](_0x11b457,{'method':_0x59d7('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x170929,_0x4fbadb){var _0x119266=[];if(_0x170929&&_0x170929['length']>0x0){_0x119266=_[_0x59d7('0x35')](_0x170929,_0x4fbadb);}return _0x119266;}function getCustomFields(_0x70236b,_0x52e25b){var _0x1fc6aa=[];var _0x3a6501={'custom_fields':[]};if(_0x70236b['length']>0x0){_[_0x59d7('0x36')](_0x70236b,function(_0x4ec7f3){if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3b')]&&!_0x4ec7f3['customField']){_0x3a6501[_0x4ec7f3[_0x59d7('0x3b')]['toLowerCase']()]=_0x4ec7f3[_0x59d7('0x3c')][_0x59d7('0x2e')]();}else if(_[_0x59d7('0x37')]([_0x59d7('0x38'),_0x59d7('0x39')],_0x4ec7f3[_0x59d7('0x3a')])&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x4ec7f3['content'][_0x59d7('0x2e')]()});}else if(_0x4ec7f3[_0x59d7('0x3a')]===_0x59d7('0x40')&&_0x4ec7f3[_0x59d7('0x41')]&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3[_0x59d7('0x3e')]){_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]&&_0x3a6501[_0x59d7('0x14')]['push']({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x41')]]['toString']()});}else if(_0x4ec7f3['type']==='customVariable'&&_0x4ec7f3[_0x59d7('0x42')]&&_0x4ec7f3[_0x59d7('0x42')]['name']&&_0x4ec7f3[_0x59d7('0x3d')]&&_0x4ec7f3['customField']){_0x52e25b[_0x4ec7f3['Variable'][_0x59d7('0x12')][_0x59d7('0x43')]()]&&_0x3a6501[_0x59d7('0x14')][_0x59d7('0x3f')]({'id':_0x4ec7f3['idField'],'value':_0x52e25b[_0x4ec7f3[_0x59d7('0x42')]['name'][_0x59d7('0x43')]()]['toString']()});}});}return _0x3a6501;}exports['queue']=function(_0x113b85,_0x4e410e,_0x3ec9c2,_0x121bff,_0x264ea0,_0x120bc6){var _0x778608,_0x49bd70;_0x120bc6[_0x59d7('0x1f')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x1f')]);_0x120bc6[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x120bc6[_0x59d7('0x44')]);if(_0x264ea0&&_0x264ea0[_0x59d7('0x45')]){logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x47'));_0x4e410e[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x120bc6[_0x59d7('0x44')],_0x4e410e[_0x59d7('0x4a')],md5(_0x4e410e['uniqueid']));}else{_0x4e410e['recordingURL']='';}headers['Authorization']=getAuth(_0x120bc6);return getUser(_0x120bc6,_0x121bff[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1df442){_0x778608=_0x1df442;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x778608['id']);return getEndUser(_0x120bc6,_0x4e410e[_0x59d7('0xc')],_0x4e410e[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x19190c){_0x49bd70=_0x19190c;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x49bd70['id']);return getTicket(_0x120bc6,_0x778608,_0x49bd70,_0x3ec9c2,_0x4e410e);})[_0x59d7('0x1a')](function(_0x18cb34){if(_0x18cb34&&_0x18cb34['id']){logger['info'](_0x59d7('0x1c'));logger['info'](_0x59d7('0x4c'),_0x18cb34['id']);logger[_0x59d7('0x1b')](_0x59d7('0x46'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')](_0x59d7('0x4e'),_0x121bff['name']),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')]('%s/helpdesk/tickets/%d',_0x120bc6['remoteUri'],_0x18cb34['id'])});}})[_0x59d7('0x50')](function(_0x377731){logger[_0x59d7('0x51')]('[QUEUE]',JSON[_0x59d7('0x32')](_0x377731));});};exports[_0x59d7('0x52')]=function(_0x5d3bcb,_0x8dd3f0,_0x19d990,_0x56ad9d,_0xfe3ca9,_0x5dd7f5,_0x24e37d){var _0x53d571,_0x20da0c;_0x5dd7f5[_0x59d7('0x1f')]=intUtil[_0x59d7('0x53')](_0x5dd7f5['remoteUri']);_0x5dd7f5[_0x59d7('0x44')]=intUtil['stripTrailingSlash'](_0x5dd7f5[_0x59d7('0x44')]);if(_0x24e37d&&_0x24e37d[_0x59d7('0x54')]&&_0x24e37d[_0x59d7('0x54')]!==_0x59d7('0x55')){logger[_0x59d7('0x1b')]('[OUTBOUND]',_0x59d7('0x47'));_0x8dd3f0[_0x59d7('0x48')]=util[_0x59d7('0x17')](_0x59d7('0x49'),_0x5dd7f5[_0x59d7('0x44')],_0x8dd3f0['uniqueid'],md5(_0x8dd3f0[_0x59d7('0x4a')]));}headers['Authorization']=getAuth(_0x5dd7f5);return getUser(_0x5dd7f5,_0x56ad9d[_0x59d7('0x23')])[_0x59d7('0x1a')](function(_0x1985e6){_0x53d571=_0x1985e6;logger[_0x59d7('0x1b')](_0x59d7('0x4b'),_0x53d571['id']);return getEndUser(_0x5dd7f5,_0x8dd3f0[_0x59d7('0x56')],_0x8dd3f0[_0x59d7('0x57')]);})[_0x59d7('0x1a')](function(_0x330b63){_0x20da0c=_0x330b63;logger['info']('The\x20Enduser\x20ID\x20is:',_0x20da0c['id']);return getTicket(_0x5dd7f5,_0x53d571,_0x20da0c,_0x19d990,_0x8dd3f0);})[_0x59d7('0x1a')](function(_0x5d3fc2){if(_0x5d3fc2&&_0x5d3fc2['id']){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x5d3fc2['id']);logger[_0x59d7('0x1b')](_0x59d7('0x58'),_0x59d7('0x4d'));emit(util[_0x59d7('0x17')]('user:%s',_0x56ad9d[_0x59d7('0x12')]),_0x59d7('0x4f'),{'uri':util[_0x59d7('0x17')](_0x59d7('0x59'),_0x5dd7f5['remoteUri'],_0x5d3fc2['id'])});}})['catch'](function(_0xd16883){logger[_0x59d7('0x51')](_0x59d7('0x58'),JSON['stringify'](_0xd16883));});};exports[_0x59d7('0x5a')]=function(_0x5b6508,_0x1837ec,_0x803c58,_0x5e43a4,_0x27b288,_0x2155b4){var _0x22d36c,_0x384ab6;_0x2155b4['remoteUri']=intUtil[_0x59d7('0x53')](_0x2155b4['remoteUri']);_0x2155b4[_0x59d7('0x44')]=intUtil[_0x59d7('0x53')](_0x2155b4[_0x59d7('0x44')]);if(_0x27b288&&_0x27b288[_0x59d7('0x45')]){logger[_0x59d7('0x1b')]('['+_0x1837ec[_0x59d7('0x5b')][_0x59d7('0x5c')]()+']',_0x59d7('0x47'));_0x1837ec['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2155b4[_0x59d7('0x44')],_0x1837ec[_0x59d7('0x4a')],md5(_0x1837ec['uniqueid']));}else{_0x1837ec[_0x59d7('0x48')]='';}headers['Authorization']=getAuth(_0x2155b4);return getUser(_0x2155b4,'')[_0x59d7('0x1a')](function(_0x52ec0a){_0x22d36c=_0x52ec0a;logger['info'](_0x59d7('0x4b'),_0x22d36c['id']);return getEndUser(_0x2155b4,_0x1837ec[_0x59d7('0xc')],_0x1837ec[_0x59d7('0xd')]);})[_0x59d7('0x1a')](function(_0x499949){_0x384ab6=_0x499949;logger[_0x59d7('0x1b')]('The\x20Enduser\x20ID\x20is:',_0x384ab6['id']);return getTicket(_0x2155b4,_0x22d36c,_0x384ab6,_0x803c58,_0x1837ec);})['then'](function(_0x7985b3){if(_0x7985b3){logger[_0x59d7('0x1b')](_0x59d7('0x1c'));logger[_0x59d7('0x1b')](_0x59d7('0x4c'),_0x7985b3['id']);}})[_0x59d7('0x50')](function(_0x3a5703){logger['error']('['+_0x1837ec['lastevent'][_0x59d7('0x5c')]()+']',JSON[_0x59d7('0x32')](_0x3a5703));});};
\ No newline at end of file