Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 12b151d..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x034d=['calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridname','getString','Descriptions','<br>','name','Fields','mapValues','value','%s/api/v2/tickets','POST','then','Agent\x20found!','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','remoteUri','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','string','picklist','type','nameField','customField','toLowerCase','content','includes','custom_fields','variable','variableName','idField','customVariable','Variable','push','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:'];(function(_0x36b666,_0xd70acf){var _0x2a9355=function(_0x5755a1){while(--_0x5755a1){_0x36b666['push'](_0x36b666['shift']());}};_0x2a9355(++_0xd70acf);}(_0x034d,0x133));var _0xd034=function(_0x3cb967,_0x50b948){_0x3cb967=_0x3cb967-0x0;var _0x49be82=_0x034d[_0x3cb967];return _0x49be82;};'use strict';var _=require(_0xd034('0x0'));var rp=require(_0xd034('0x1'));var md5=require(_0xd034('0x2'));var util=require(_0xd034('0x3'));var Redis=require(_0xd034('0x4'));var intUtil=require(_0xd034('0x5'));var config=require(_0xd034('0x6'));var logger=require(_0xd034('0x7'))(_0xd034('0x8'));config[_0xd034('0x9')]=_[_0xd034('0xa')](config[_0xd034('0x9')],{'host':_0xd034('0xb'),'port':0x18eb});var io=require(_0xd034('0xc'))(new Redis(config[_0xd034('0x9')]));var headers={'Content-Type':_0xd034('0xd'),'Accept':_0xd034('0xd')};function emit(_0xa64b86,_0x267d0f,_0x53bfa1){io['to'](_0xa64b86)['emit'](_0x267d0f,_0x53bfa1);}function getTicket(_0x2ba501,_0x3bf106,_0x5e93a4,_0x52de7e,_0x1682a1){logger[_0xd034('0xe')](_0xd034('0xf'));var _0x2be51a=_['merge']({'responder_id':_0x3bf106['id'],'requester_id':_0x5e93a4['id'],'name':util[_0xd034('0x10')](_0xd034('0x11'),_0x1682a1[_0xd034('0x12')]),'phone':_0x1682a1['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xd034('0x13')](_0x52de7e['Subjects'],_0x1682a1,'\x20'),'description':intUtil[_0xd034('0x13')](_0x52de7e[_0xd034('0x14')],_0x1682a1,_0xd034('0x15')),'tags':getTags(_0x52de7e['Tags'],_0xd034('0x16'))},getCustomFields(_0x52de7e[_0xd034('0x17')],_0x1682a1));_0x2be51a['custom_fields']=_[_0xd034('0x18')](_['keyBy'](_0x2be51a['custom_fields'],'id'),_0xd034('0x19'));return request({'uri':util[_0xd034('0x10')](_0xd034('0x1a'),_0x2ba501['remoteUri']),'method':_0xd034('0x1b'),'body':_0x2be51a})[_0xd034('0x1c')](function(_0x283364){logger['info']('Ticket\x20created!');return _0x283364;});}function getUser(_0x13c715,_0x54d7c7){if(intUtil['validateEmail'](_0x54d7c7)){return request({'uri':util[_0xd034('0x10')]('%s/api/v2/agents',_0x13c715['remoteUri']),'qs':{'email':_0x54d7c7}})[_0xd034('0x1c')](function(_0x435a17){if(_0x435a17['length']){logger[_0xd034('0xe')](_0xd034('0x1d'));return _[_0xd034('0x1e')](_0x435a17,function(_0x5cb404){return _0x5cb404[_0xd034('0x1f')]['email']===_0x54d7c7;});}else{logger[_0xd034('0xe')](_0xd034('0x20'));return request({'uri':util[_0xd034('0x10')](_0xd034('0x21'),_0x13c715[_0xd034('0x22')])})[_0xd034('0x1c')](function(_0x6c8047){logger['info'](_0xd034('0x23'));return _0x6c8047;});}});}else{logger[_0xd034('0xe')](_0xd034('0x24'));return request({'uri':util['format'](_0xd034('0x21'),_0x13c715[_0xd034('0x22')])})[_0xd034('0x1c')](function(_0x2bf5dd){logger['info'](_0xd034('0x23'));return _0x2bf5dd;});}}function getEndUser(_0x48118d,_0x1d0a43,_0x54d029){logger[_0xd034('0xe')]('Searching\x20enduser\x20with\x20phone',_0x54d029);return request({'uri':util[_0xd034('0x10')](_0xd034('0x25'),_0x48118d[_0xd034('0x22')]),'qs':{'phone':_0x54d029}})[_0xd034('0x1c')](function(_0x12c1d0){if(_0x12c1d0[_0xd034('0x26')]){logger[_0xd034('0xe')](_0xd034('0x27'));return _[_0xd034('0x1e')](_0x12c1d0,{'phone':_0x54d029});}else{logger[_0xd034('0xe')](_0xd034('0x28'));return request({'uri':util[_0xd034('0x10')](_0xd034('0x25'),_0x48118d['remoteUri']),'method':_0xd034('0x1b'),'body':{'name':_0x1d0a43,'phone':_0x54d029}})['then'](function(_0x30a761){logger[_0xd034('0xe')](_0xd034('0x29'));return _0x30a761;});}});}function getAuth(_0x1c3f5a){return util[_0xd034('0x10')](_0xd034('0x2a'),new Buffer(_0x1c3f5a[_0xd034('0x2b')]+':X')[_0xd034('0x2c')](_0xd034('0x2d')));}function request(_0x5f33f6){logger[_0xd034('0x2e')](_0xd034('0x2f'),JSON[_0xd034('0x30')](_0x5f33f6));return rp(_['defaults'](_0x5f33f6,{'method':_0xd034('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x1a3fa2,_0xf7cf6d){var _0x25f2f5=[];if(_0x1a3fa2&&_0x1a3fa2['length']>0x0){_0x25f2f5=_[_0xd034('0x32')](_0x1a3fa2,_0xf7cf6d);}return _0x25f2f5;}function getCustomFields(_0x25894e,_0x4f4306){var _0x2abf94=[];var _0x866c3a={'custom_fields':[]};if(_0x25894e['length']>0x0){_[_0xd034('0x33')](_0x25894e,function(_0x12c90c){if(_['includes']([_0xd034('0x34'),_0xd034('0x35')],_0x12c90c[_0xd034('0x36')])&&_0x12c90c[_0xd034('0x37')]&&!_0x12c90c[_0xd034('0x38')]){_0x866c3a[_0x12c90c[_0xd034('0x37')][_0xd034('0x39')]()]=_0x12c90c[_0xd034('0x3a')][_0xd034('0x2c')]();}else if(_[_0xd034('0x3b')]([_0xd034('0x34'),_0xd034('0x35')],_0x12c90c[_0xd034('0x36')])&&_0x12c90c['idField']&&_0x12c90c[_0xd034('0x38')]){_0x866c3a[_0xd034('0x3c')]['push']({'id':_0x12c90c['idField'],'value':_0x12c90c[_0xd034('0x3a')][_0xd034('0x2c')]()});}else if(_0x12c90c['type']===_0xd034('0x3d')&&_0x12c90c[_0xd034('0x3e')]&&_0x12c90c['idField']&&_0x12c90c[_0xd034('0x38')]){_0x4f4306[_0x12c90c['variableName']]&&_0x866c3a[_0xd034('0x3c')]['push']({'id':_0x12c90c[_0xd034('0x3f')],'value':_0x4f4306[_0x12c90c[_0xd034('0x3e')]][_0xd034('0x2c')]()});}else if(_0x12c90c[_0xd034('0x36')]===_0xd034('0x40')&&_0x12c90c[_0xd034('0x41')]&&_0x12c90c[_0xd034('0x41')][_0xd034('0x16')]&&_0x12c90c['idField']&&_0x12c90c['customField']){_0x4f4306[_0x12c90c[_0xd034('0x41')][_0xd034('0x16')][_0xd034('0x39')]()]&&_0x866c3a[_0xd034('0x3c')][_0xd034('0x42')]({'id':_0x12c90c[_0xd034('0x3f')],'value':_0x4f4306[_0x12c90c[_0xd034('0x41')][_0xd034('0x16')][_0xd034('0x39')]()][_0xd034('0x2c')]()});}});}return _0x866c3a;}exports[_0xd034('0x43')]=function(_0x4eac3d,_0x1ffbb2,_0x1e26d1,_0x191a72,_0x1d5ac3,_0x1ff193){var _0x3f5f11,_0x44fb7b;_0x1ff193[_0xd034('0x22')]=intUtil[_0xd034('0x44')](_0x1ff193[_0xd034('0x22')]);_0x1ff193[_0xd034('0x45')]=intUtil['stripTrailingSlash'](_0x1ff193[_0xd034('0x45')]);if(_0x1d5ac3&&_0x1d5ac3['monitor_format']){logger[_0xd034('0xe')](_0xd034('0x46'),_0xd034('0x47'));_0x1ffbb2[_0xd034('0x48')]=util[_0xd034('0x10')](_0xd034('0x49'),_0x1ff193[_0xd034('0x45')],_0x1ffbb2[_0xd034('0x4a')],md5(_0x1ffbb2['uniqueid']));}else{_0x1ffbb2['recordingURL']='';}headers['Authorization']=getAuth(_0x1ff193);return getUser(_0x1ff193,_0x191a72[_0xd034('0x4b')])[_0xd034('0x1c')](function(_0xc1e27a){_0x3f5f11=_0xc1e27a;logger[_0xd034('0xe')](_0xd034('0x4c'),_0x3f5f11['id']);return getEndUser(_0x1ff193,_0x1ffbb2[_0xd034('0x12')],_0x1ffbb2[_0xd034('0x4d')]);})['then'](function(_0x3817fe){_0x44fb7b=_0x3817fe;logger[_0xd034('0xe')](_0xd034('0x4e'),_0x44fb7b['id']);return getTicket(_0x1ff193,_0x3f5f11,_0x44fb7b,_0x1e26d1,_0x1ffbb2);})[_0xd034('0x1c')](function(_0x41e9c5){if(_0x41e9c5&&_0x41e9c5['id']){logger['info'](_0xd034('0x4f'));logger[_0xd034('0xe')](_0xd034('0x50'),_0x41e9c5['id']);logger[_0xd034('0xe')](_0xd034('0x46'),_0xd034('0x51'));emit(util[_0xd034('0x10')]('user:%s',_0x191a72['name']),_0xd034('0x52'),{'uri':util['format'](_0xd034('0x53'),_0x1ff193['remoteUri'],_0x41e9c5['id'])});}})[_0xd034('0x54')](function(_0xbec508){logger[_0xd034('0x55')](_0xd034('0x46'),JSON[_0xd034('0x30')](_0xbec508));});};exports[_0xd034('0x56')]=function(_0x467d41,_0x7cebe8,_0x18779c,_0x4c3b7f,_0x17925d,_0x50b310,_0x38d457){var _0x157e8b,_0x4860df;_0x50b310[_0xd034('0x22')]=intUtil[_0xd034('0x44')](_0x50b310[_0xd034('0x22')]);_0x50b310[_0xd034('0x45')]=intUtil[_0xd034('0x44')](_0x50b310[_0xd034('0x45')]);if(_0x38d457&&_0x38d457[_0xd034('0x57')]&&_0x38d457[_0xd034('0x57')]!==_0xd034('0x58')){logger[_0xd034('0xe')](_0xd034('0x59'),_0xd034('0x47'));_0x7cebe8[_0xd034('0x48')]=util['format'](_0xd034('0x49'),_0x50b310[_0xd034('0x45')],_0x7cebe8[_0xd034('0x4a')],md5(_0x7cebe8[_0xd034('0x4a')]));}headers[_0xd034('0x5a')]=getAuth(_0x50b310);return getUser(_0x50b310,_0x4c3b7f[_0xd034('0x4b')])[_0xd034('0x1c')](function(_0xce5d16){_0x157e8b=_0xce5d16;logger['info'](_0xd034('0x4c'),_0x157e8b['id']);return getEndUser(_0x50b310,_0x7cebe8[_0xd034('0x5b')],_0x7cebe8['destcalleridnum']);})['then'](function(_0xa6fd70){_0x4860df=_0xa6fd70;logger[_0xd034('0xe')](_0xd034('0x4e'),_0x4860df['id']);return getTicket(_0x50b310,_0x157e8b,_0x4860df,_0x18779c,_0x7cebe8);})['then'](function(_0x2ef2c3){if(_0x2ef2c3&&_0x2ef2c3['id']){logger[_0xd034('0xe')]('Ticket\x20created!');logger['info'](_0xd034('0x50'),_0x2ef2c3['id']);logger[_0xd034('0xe')](_0xd034('0x59'),_0xd034('0x51'));emit(util[_0xd034('0x10')]('user:%s',_0x4c3b7f[_0xd034('0x16')]),'trigger:browser:url',{'uri':util['format'](_0xd034('0x53'),_0x50b310['remoteUri'],_0x2ef2c3['id'])});}})['catch'](function(_0x60cf29){logger['error'](_0xd034('0x59'),JSON[_0xd034('0x30')](_0x60cf29));});};exports[_0xd034('0x5c')]=function(_0x48655d,_0x57af97,_0x966058,_0x1c1117,_0x45a72c,_0x516742){var _0x8e9fed,_0x49ba85;_0x516742[_0xd034('0x22')]=intUtil[_0xd034('0x44')](_0x516742['remoteUri']);_0x516742[_0xd034('0x45')]=intUtil[_0xd034('0x44')](_0x516742['serverUrl']);if(_0x45a72c&&_0x45a72c[_0xd034('0x5d')]){logger['info']('['+_0x57af97[_0xd034('0x5e')][_0xd034('0x5f')]()+']',_0xd034('0x47'));_0x57af97[_0xd034('0x48')]=util[_0xd034('0x10')](_0xd034('0x49'),_0x516742[_0xd034('0x45')],_0x57af97[_0xd034('0x4a')],md5(_0x57af97[_0xd034('0x4a')]));}else{_0x57af97[_0xd034('0x48')]='';}headers[_0xd034('0x5a')]=getAuth(_0x516742);return getUser(_0x516742,'')['then'](function(_0x1e991c){_0x8e9fed=_0x1e991c;logger[_0xd034('0xe')](_0xd034('0x4c'),_0x8e9fed['id']);return getEndUser(_0x516742,_0x57af97[_0xd034('0x12')],_0x57af97['calleridnum']);})['then'](function(_0x20e3da){_0x49ba85=_0x20e3da;logger['info'](_0xd034('0x4e'),_0x49ba85['id']);return getTicket(_0x516742,_0x8e9fed,_0x49ba85,_0x966058,_0x57af97);})[_0xd034('0x1c')](function(_0x2a15ef){if(_0x2a15ef){logger[_0xd034('0xe')](_0xd034('0x4f'));logger[_0xd034('0xe')]('The\x20Ticket\x20ID\x20is:',_0x2a15ef['id']);}})[_0xd034('0x54')](function(_0x3614ed){logger['error']('['+_0x57af97[_0xd034('0x5e')][_0xd034('0x5f')]()+']',JSON['stringify'](_0x3614ed));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file