Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 47a842d..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x443c=['The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','application/json','info','merge','format','Caller\x20-\x20%s','calleridname','getString','Descriptions','Tags','Fields','custom_fields','mapValues','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','Agent\x20found!','contact','email','%s/api/v2/agents/me','remoteUri','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','nameField','customField','type','idField','push','variable','variableName','customVariable','Variable','name','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization'];(function(_0x1fa841,_0x37a70c){var _0x384b67=function(_0x248c40){while(--_0x248c40){_0x1fa841['push'](_0x1fa841['shift']());}};_0x384b67(++_0x37a70c);}(_0x443c,0xcc));var _0xc443=function(_0x362ce4,_0x5cfa56){_0x362ce4=_0x362ce4-0x0;var _0x18dcb0=_0x443c[_0x362ce4];return _0x18dcb0;};'use strict';var _=require(_0xc443('0x0'));var rp=require(_0xc443('0x1'));var md5=require(_0xc443('0x2'));var util=require(_0xc443('0x3'));var Redis=require(_0xc443('0x4'));var intUtil=require(_0xc443('0x5'));var config=require('../../../../config/environment');var logger=require(_0xc443('0x6'))('freshdesk');config[_0xc443('0x7')]=_[_0xc443('0x8')](config[_0xc443('0x7')],{'host':_0xc443('0x9'),'port':0x18eb});var io=require(_0xc443('0xa'))(new Redis(config['redis']));var headers={'Content-Type':_0xc443('0xb'),'Accept':_0xc443('0xb')};function emit(_0xd70def,_0x16dae9,_0x469d2e){io['to'](_0xd70def)['emit'](_0x16dae9,_0x469d2e);}function getTicket(_0xb07850,_0x437114,_0x39af77,_0x1f77c1,_0x43d1a5){logger[_0xc443('0xc')]('Creating\x20new\x20ticket...');var _0x15679d=_[_0xc443('0xd')]({'responder_id':_0x437114['id'],'requester_id':_0x39af77['id'],'name':util[_0xc443('0xe')](_0xc443('0xf'),_0x43d1a5[_0xc443('0x10')]),'phone':_0x43d1a5['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xc443('0x11')](_0x1f77c1['Subjects'],_0x43d1a5,'\x20'),'description':intUtil[_0xc443('0x11')](_0x1f77c1[_0xc443('0x12')],_0x43d1a5,'<br>'),'tags':getTags(_0x1f77c1[_0xc443('0x13')],'name')},getCustomFields(_0x1f77c1[_0xc443('0x14')],_0x43d1a5));_0x15679d[_0xc443('0x15')]=_[_0xc443('0x16')](_['keyBy'](_0x15679d[_0xc443('0x15')],'id'),'value');return request({'uri':util[_0xc443('0xe')](_0xc443('0x17'),_0xb07850['remoteUri']),'method':_0xc443('0x18'),'body':_0x15679d})[_0xc443('0x19')](function(_0x38eda6){logger[_0xc443('0xc')](_0xc443('0x1a'));return _0x38eda6;});}function getUser(_0xb576c,_0x2e56d5){if(intUtil[_0xc443('0x1b')](_0x2e56d5)){return request({'uri':util['format']('%s/api/v2/agents',_0xb576c['remoteUri']),'qs':{'email':_0x2e56d5}})[_0xc443('0x19')](function(_0x2f537d){if(_0x2f537d['length']){logger[_0xc443('0xc')](_0xc443('0x1c'));return _['find'](_0x2f537d,function(_0x32b48c){return _0x32b48c[_0xc443('0x1d')][_0xc443('0x1e')]===_0x2e56d5;});}else{logger[_0xc443('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc443('0xe')](_0xc443('0x1f'),_0xb576c[_0xc443('0x20')])})[_0xc443('0x19')](function(_0x19f1ab){logger['info']('Admin\x20account\x20selected.');return _0x19f1ab;});}});}else{logger[_0xc443('0xc')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xc443('0xe')](_0xc443('0x1f'),_0xb576c[_0xc443('0x20')])})[_0xc443('0x19')](function(_0x3e5d7e){logger['info'](_0xc443('0x21'));return _0x3e5d7e;});}}function getEndUser(_0x39ad1d,_0xfe7c8b,_0x50061e){logger['info'](_0xc443('0x22'),_0x50061e);return request({'uri':util[_0xc443('0xe')](_0xc443('0x23'),_0x39ad1d[_0xc443('0x20')]),'qs':{'phone':_0x50061e}})[_0xc443('0x19')](function(_0x254b78){if(_0x254b78[_0xc443('0x24')]){logger['info'](_0xc443('0x25'));return _[_0xc443('0x26')](_0x254b78,{'phone':_0x50061e});}else{logger[_0xc443('0xc')](_0xc443('0x27'));return request({'uri':util[_0xc443('0xe')](_0xc443('0x23'),_0x39ad1d[_0xc443('0x20')]),'method':_0xc443('0x18'),'body':{'name':_0xfe7c8b,'phone':_0x50061e}})['then'](function(_0x44f7c5){logger[_0xc443('0xc')](_0xc443('0x28'));return _0x44f7c5;});}});}function getAuth(_0x4c9d3d){return util['format'](_0xc443('0x29'),new Buffer(_0x4c9d3d[_0xc443('0x2a')]+':X')[_0xc443('0x2b')](_0xc443('0x2c')));}function request(_0x371803){logger[_0xc443('0x2d')](_0xc443('0x2e'),JSON[_0xc443('0x2f')](_0x371803));return rp(_[_0xc443('0x8')](_0x371803,{'method':_0xc443('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x52469d,_0x12e1ed){var _0x5b0aba=[];if(_0x52469d&&_0x52469d[_0xc443('0x24')]>0x0){_0x5b0aba=_[_0xc443('0x31')](_0x52469d,_0x12e1ed);}return _0x5b0aba;}function getCustomFields(_0x584ea5,_0x30367f){var _0x5b755f=[];var _0x375b73={'custom_fields':[]};if(_0x584ea5['length']>0x0){_[_0xc443('0x32')](_0x584ea5,function(_0x374cb8){if(_[_0xc443('0x33')]([_0xc443('0x34'),_0xc443('0x35')],_0x374cb8['type'])&&_0x374cb8[_0xc443('0x36')]&&!_0x374cb8[_0xc443('0x37')]){_0x375b73[_0x374cb8['nameField']['toLowerCase']()]=_0x374cb8['content']['toString']();}else if(_[_0xc443('0x33')](['string','picklist'],_0x374cb8[_0xc443('0x38')])&&_0x374cb8[_0xc443('0x39')]&&_0x374cb8[_0xc443('0x37')]){_0x375b73[_0xc443('0x15')][_0xc443('0x3a')]({'id':_0x374cb8[_0xc443('0x39')],'value':_0x374cb8['content'][_0xc443('0x2b')]()});}else if(_0x374cb8['type']===_0xc443('0x3b')&&_0x374cb8['variableName']&&_0x374cb8[_0xc443('0x39')]&&_0x374cb8[_0xc443('0x37')]){_0x30367f[_0x374cb8[_0xc443('0x3c')]]&&_0x375b73[_0xc443('0x15')]['push']({'id':_0x374cb8[_0xc443('0x39')],'value':_0x30367f[_0x374cb8['variableName']][_0xc443('0x2b')]()});}else if(_0x374cb8[_0xc443('0x38')]===_0xc443('0x3d')&&_0x374cb8[_0xc443('0x3e')]&&_0x374cb8['Variable'][_0xc443('0x3f')]&&_0x374cb8[_0xc443('0x39')]&&_0x374cb8['customField']){_0x30367f[_0x374cb8[_0xc443('0x3e')][_0xc443('0x3f')][_0xc443('0x40')]()]&&_0x375b73['custom_fields'][_0xc443('0x3a')]({'id':_0x374cb8[_0xc443('0x39')],'value':_0x30367f[_0x374cb8[_0xc443('0x3e')]['name'][_0xc443('0x40')]()]['toString']()});}});}return _0x375b73;}exports[_0xc443('0x41')]=function(_0x5a25de,_0x4e8cf9,_0x151f6e,_0x1a5ec4,_0x5a4ec7,_0x5c7394){var _0x21539d,_0xf37cf4;_0x5c7394[_0xc443('0x20')]=intUtil[_0xc443('0x42')](_0x5c7394[_0xc443('0x20')]);_0x5c7394[_0xc443('0x43')]=intUtil[_0xc443('0x42')](_0x5c7394['serverUrl']);if(_0x5a4ec7&&_0x5a4ec7[_0xc443('0x44')]){logger[_0xc443('0xc')](_0xc443('0x45'),_0xc443('0x46'));_0x4e8cf9[_0xc443('0x47')]=util['format'](_0xc443('0x48'),_0x5c7394[_0xc443('0x43')],_0x4e8cf9['uniqueid'],md5(_0x4e8cf9[_0xc443('0x49')]));}else{_0x4e8cf9[_0xc443('0x47')]='';}headers[_0xc443('0x4a')]=getAuth(_0x5c7394);return getUser(_0x5c7394,_0x1a5ec4[_0xc443('0x1e')])[_0xc443('0x19')](function(_0x26f189){_0x21539d=_0x26f189;logger['info'](_0xc443('0x4b'),_0x21539d['id']);return getEndUser(_0x5c7394,_0x4e8cf9[_0xc443('0x10')],_0x4e8cf9[_0xc443('0x4c')]);})[_0xc443('0x19')](function(_0x1e19ec){_0xf37cf4=_0x1e19ec;logger[_0xc443('0xc')](_0xc443('0x4d'),_0xf37cf4['id']);return getTicket(_0x5c7394,_0x21539d,_0xf37cf4,_0x151f6e,_0x4e8cf9);})[_0xc443('0x19')](function(_0x4a323b){if(_0x4a323b&&_0x4a323b['id']){logger[_0xc443('0xc')](_0xc443('0x1a'));logger[_0xc443('0xc')]('The\x20Ticket\x20ID\x20is:',_0x4a323b['id']);logger[_0xc443('0xc')](_0xc443('0x45'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xc443('0xe')](_0xc443('0x4e'),_0x1a5ec4[_0xc443('0x3f')]),_0xc443('0x4f'),{'uri':util[_0xc443('0xe')](_0xc443('0x50'),_0x5c7394[_0xc443('0x20')],_0x4a323b['id'])});}})[_0xc443('0x51')](function(_0x138a4e){logger[_0xc443('0x52')]('[QUEUE]',JSON[_0xc443('0x2f')](_0x138a4e));});};exports[_0xc443('0x53')]=function(_0x183648,_0x3ba131,_0x13e1df,_0x5e051c,_0x1f6be5,_0x204502,_0x1d719b){var _0x201a87,_0x35318a;_0x204502[_0xc443('0x20')]=intUtil['stripTrailingSlash'](_0x204502[_0xc443('0x20')]);_0x204502[_0xc443('0x43')]=intUtil[_0xc443('0x42')](_0x204502[_0xc443('0x43')]);if(_0x1d719b&&_0x1d719b['recordingFormat']&&_0x1d719b[_0xc443('0x54')]!==_0xc443('0x55')){logger[_0xc443('0xc')](_0xc443('0x56'),_0xc443('0x46'));_0x3ba131[_0xc443('0x47')]=util[_0xc443('0xe')](_0xc443('0x48'),_0x204502[_0xc443('0x43')],_0x3ba131[_0xc443('0x49')],md5(_0x3ba131[_0xc443('0x49')]));}headers[_0xc443('0x4a')]=getAuth(_0x204502);return getUser(_0x204502,_0x5e051c[_0xc443('0x1e')])[_0xc443('0x19')](function(_0xc14721){_0x201a87=_0xc14721;logger['info'](_0xc443('0x4b'),_0x201a87['id']);return getEndUser(_0x204502,_0x3ba131[_0xc443('0x57')],_0x3ba131[_0xc443('0x58')]);})[_0xc443('0x19')](function(_0xb7209){_0x35318a=_0xb7209;logger[_0xc443('0xc')](_0xc443('0x4d'),_0x35318a['id']);return getTicket(_0x204502,_0x201a87,_0x35318a,_0x13e1df,_0x3ba131);})[_0xc443('0x19')](function(_0x20c6c3){if(_0x20c6c3&&_0x20c6c3['id']){logger['info']('Ticket\x20created!');logger['info'](_0xc443('0x59'),_0x20c6c3['id']);logger[_0xc443('0xc')](_0xc443('0x56'),_0xc443('0x5a'));emit(util[_0xc443('0xe')](_0xc443('0x4e'),_0x5e051c['name']),'trigger:browser:url',{'uri':util[_0xc443('0xe')](_0xc443('0x50'),_0x204502[_0xc443('0x20')],_0x20c6c3['id'])});}})[_0xc443('0x51')](function(_0x30efaf){logger['error']('[OUTBOUND]',JSON[_0xc443('0x2f')](_0x30efaf));});};exports['unmanaged']=function(_0x5cefe1,_0xd447a0,_0x54dbe7,_0x27fcd6,_0x4db1e2,_0x534b76){var _0x17ef37,_0x32009b;_0x534b76[_0xc443('0x20')]=intUtil[_0xc443('0x42')](_0x534b76['remoteUri']);_0x534b76['serverUrl']=intUtil[_0xc443('0x42')](_0x534b76[_0xc443('0x43')]);if(_0x4db1e2&&_0x4db1e2['monitor_format']){logger[_0xc443('0xc')]('['+_0xd447a0[_0xc443('0x5b')][_0xc443('0x5c')]()+']','Recording\x20is\x20enabled!');_0xd447a0[_0xc443('0x47')]=util[_0xc443('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x534b76['serverUrl'],_0xd447a0[_0xc443('0x49')],md5(_0xd447a0[_0xc443('0x49')]));}else{_0xd447a0['recordingURL']='';}headers[_0xc443('0x4a')]=getAuth(_0x534b76);return getUser(_0x534b76,'')[_0xc443('0x19')](function(_0x568843){_0x17ef37=_0x568843;logger[_0xc443('0xc')](_0xc443('0x4b'),_0x17ef37['id']);return getEndUser(_0x534b76,_0xd447a0['calleridname'],_0xd447a0[_0xc443('0x4c')]);})[_0xc443('0x19')](function(_0x5e8cbf){_0x32009b=_0x5e8cbf;logger[_0xc443('0xc')](_0xc443('0x4d'),_0x32009b['id']);return getTicket(_0x534b76,_0x17ef37,_0x32009b,_0x54dbe7,_0xd447a0);})[_0xc443('0x19')](function(_0x27fee8){if(_0x27fee8){logger[_0xc443('0xc')](_0xc443('0x1a'));logger[_0xc443('0xc')]('The\x20Ticket\x20ID\x20is:',_0x27fee8['id']);}})[_0xc443('0x51')](function(_0x5f54e5){logger[_0xc443('0x52')]('['+_0xd447a0[_0xc443('0x5b')][_0xc443('0x5c')]()+']',JSON['stringify'](_0x5f54e5));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file