Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 5620e4f..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x02c3=['customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','uniqueid','Authorization','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','error','lodash','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','emit','info','Creating\x20new\x20ticket...','format','Caller\x20-\x20%s','calleridname','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','POST','%s/api/v2/agents','remoteUri','then','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Basic\x20%s','apiKey','toString','base64','debug','stringify','map','type','nameField','customField','toLowerCase','content','string','idField','push','variable','variableName'];(function(_0x4c7fb5,_0x2548ef){var _0x2e10ac=function(_0xf7e27c){while(--_0xf7e27c){_0x4c7fb5['push'](_0x4c7fb5['shift']());}};_0x2e10ac(++_0x2548ef);}(_0x02c3,0x1e6));var _0x302c=function(_0x566259,_0x23edba){_0x566259=_0x566259-0x0;var _0x305521=_0x02c3[_0x566259];return _0x305521;};'use strict';var _=require(_0x302c('0x0'));var rp=require(_0x302c('0x1'));var md5=require('md5');var util=require(_0x302c('0x2'));var Redis=require(_0x302c('0x3'));var intUtil=require(_0x302c('0x4'));var config=require(_0x302c('0x5'));var logger=require(_0x302c('0x6'))(_0x302c('0x7'));config[_0x302c('0x8')]=_[_0x302c('0x9')](config[_0x302c('0x8')],{'host':_0x302c('0xa'),'port':0x18eb});var io=require(_0x302c('0xb'))(new Redis(config['redis']));var headers={'Content-Type':'application/json','Accept':'application/json'};function emit(_0x2ac149,_0xce11f7,_0x232cf8){io['to'](_0x2ac149)[_0x302c('0xc')](_0xce11f7,_0x232cf8);}function getTicket(_0x30db00,_0x58257c,_0x39dba7,_0x10af8b,_0x4a9825){logger[_0x302c('0xd')](_0x302c('0xe'));var _0x5e684f=_['merge']({'responder_id':_0x58257c['id'],'requester_id':_0x39dba7['id'],'name':util[_0x302c('0xf')](_0x302c('0x10'),_0x4a9825[_0x302c('0x11')]),'phone':_0x4a9825['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x302c('0x12')](_0x10af8b['Subjects'],_0x4a9825,'\x20'),'description':intUtil[_0x302c('0x12')](_0x10af8b[_0x302c('0x13')],_0x4a9825,_0x302c('0x14')),'tags':getTags(_0x10af8b[_0x302c('0x15')],_0x302c('0x16'))},getCustomFields(_0x10af8b[_0x302c('0x17')],_0x4a9825));_0x5e684f[_0x302c('0x18')]=_[_0x302c('0x19')](_[_0x302c('0x1a')](_0x5e684f[_0x302c('0x18')],'id'),'value');return request({'uri':util[_0x302c('0xf')]('%s/api/v2/tickets',_0x30db00['remoteUri']),'method':_0x302c('0x1b'),'body':_0x5e684f})['then'](function(_0x47f707){logger[_0x302c('0xd')]('Ticket\x20created!');return _0x47f707;});}function getUser(_0x556e7a,_0x2d5e22){if(intUtil['validateEmail'](_0x2d5e22)){return request({'uri':util['format'](_0x302c('0x1c'),_0x556e7a[_0x302c('0x1d')]),'qs':{'email':_0x2d5e22}})[_0x302c('0x1e')](function(_0x4271e7){if(_0x4271e7['length']){logger[_0x302c('0xd')](_0x302c('0x1f'));return _[_0x302c('0x20')](_0x4271e7,function(_0x43c9f2){return _0x43c9f2[_0x302c('0x21')][_0x302c('0x22')]===_0x2d5e22;});}else{logger[_0x302c('0xd')](_0x302c('0x23'));return request({'uri':util['format'](_0x302c('0x24'),_0x556e7a[_0x302c('0x1d')])})[_0x302c('0x1e')](function(_0x20c55b){logger['info']('Admin\x20account\x20selected.');return _0x20c55b;});}});}else{logger['info'](_0x302c('0x25'));return request({'uri':util[_0x302c('0xf')](_0x302c('0x24'),_0x556e7a[_0x302c('0x1d')])})['then'](function(_0x4ca2f7){logger[_0x302c('0xd')](_0x302c('0x26'));return _0x4ca2f7;});}}function getEndUser(_0x118614,_0x3f2cd6,_0x4a10cc){logger[_0x302c('0xd')](_0x302c('0x27'),_0x4a10cc);return request({'uri':util[_0x302c('0xf')](_0x302c('0x28'),_0x118614[_0x302c('0x1d')]),'qs':{'phone':_0x4a10cc}})['then'](function(_0x2ab0fb){if(_0x2ab0fb[_0x302c('0x29')]){logger[_0x302c('0xd')](_0x302c('0x2a'));return _[_0x302c('0x20')](_0x2ab0fb,{'phone':_0x4a10cc});}else{logger[_0x302c('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x302c('0xf')](_0x302c('0x28'),_0x118614[_0x302c('0x1d')]),'method':_0x302c('0x1b'),'body':{'name':_0x3f2cd6,'phone':_0x4a10cc}})[_0x302c('0x1e')](function(_0x570bb){logger['info']('Enduser\x20created.');return _0x570bb;});}});}function getAuth(_0x4ab103){return util[_0x302c('0xf')](_0x302c('0x2b'),new Buffer(_0x4ab103[_0x302c('0x2c')]+':X')[_0x302c('0x2d')](_0x302c('0x2e')));}function request(_0x2aef94){logger[_0x302c('0x2f')]('[HTTP]',JSON[_0x302c('0x30')](_0x2aef94));return rp(_['defaults'](_0x2aef94,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x420992,_0x568fe8){var _0x307666=[];if(_0x420992&&_0x420992[_0x302c('0x29')]>0x0){_0x307666=_[_0x302c('0x31')](_0x420992,_0x568fe8);}return _0x307666;}function getCustomFields(_0x504c5,_0x458598){var _0x127135=[];var _0xeeb0e8={'custom_fields':[]};if(_0x504c5[_0x302c('0x29')]>0x0){_['forEach'](_0x504c5,function(_0xdc96be){if(_0xdc96be[_0x302c('0x32')]==='string'&&_0xdc96be[_0x302c('0x33')]&&!_0xdc96be[_0x302c('0x34')]){_0xeeb0e8[_0xdc96be[_0x302c('0x33')][_0x302c('0x35')]()]=_0xdc96be[_0x302c('0x36')]['toString']();}else if(_0xdc96be[_0x302c('0x32')]===_0x302c('0x37')&&_0xdc96be[_0x302c('0x38')]&&_0xdc96be[_0x302c('0x34')]){_0xeeb0e8[_0x302c('0x18')][_0x302c('0x39')]({'id':_0xdc96be['idField'],'value':_0xdc96be['content'][_0x302c('0x2d')]()});}else if(_0xdc96be[_0x302c('0x32')]===_0x302c('0x3a')&&_0xdc96be[_0x302c('0x3b')]&&_0xdc96be[_0x302c('0x38')]&&_0xdc96be[_0x302c('0x34')]){_0x458598[_0xdc96be[_0x302c('0x3b')]]&&_0xeeb0e8['custom_fields'][_0x302c('0x39')]({'id':_0xdc96be['idField'],'value':_0x458598[_0xdc96be[_0x302c('0x3b')]]['toString']()});}else if(_0xdc96be[_0x302c('0x32')]===_0x302c('0x3c')&&_0xdc96be[_0x302c('0x3d')]&&_0xdc96be[_0x302c('0x3d')]['name']&&_0xdc96be[_0x302c('0x38')]&&_0xdc96be[_0x302c('0x34')]){_0x458598[_0xdc96be[_0x302c('0x3d')]['name']['toLowerCase']()]&&_0xeeb0e8[_0x302c('0x18')][_0x302c('0x39')]({'id':_0xdc96be[_0x302c('0x38')],'value':_0x458598[_0xdc96be[_0x302c('0x3d')][_0x302c('0x16')][_0x302c('0x35')]()][_0x302c('0x2d')]()});}});}return _0xeeb0e8;}exports[_0x302c('0x3e')]=function(_0x12d22f,_0x3231f0,_0x5d190c,_0x24f33a,_0x4c0e22,_0xd0ce7d){var _0x5b6225,_0x3de5be;_0xd0ce7d[_0x302c('0x1d')]=intUtil[_0x302c('0x3f')](_0xd0ce7d['remoteUri']);_0xd0ce7d[_0x302c('0x40')]=intUtil['stripTrailingSlash'](_0xd0ce7d[_0x302c('0x40')]);if(_0x4c0e22&&_0x4c0e22['monitor_format']){logger[_0x302c('0xd')](_0x302c('0x41'),'Recording\x20is\x20enabled!');_0x3231f0[_0x302c('0x42')]=util[_0x302c('0xf')](_0x302c('0x43'),_0xd0ce7d[_0x302c('0x40')],_0x3231f0['uniqueid'],md5(_0x3231f0['uniqueid']));}else{_0x3231f0[_0x302c('0x42')]='';}headers['Authorization']=getAuth(_0xd0ce7d);return getUser(_0xd0ce7d,_0x24f33a[_0x302c('0x22')])[_0x302c('0x1e')](function(_0x3d079e){_0x5b6225=_0x3d079e;logger[_0x302c('0xd')](_0x302c('0x44'),_0x5b6225['id']);return getEndUser(_0xd0ce7d,_0x3231f0[_0x302c('0x11')],_0x3231f0[_0x302c('0x45')]);})[_0x302c('0x1e')](function(_0x5e7492){_0x3de5be=_0x5e7492;logger['info'](_0x302c('0x46'),_0x3de5be['id']);return getTicket(_0xd0ce7d,_0x5b6225,_0x3de5be,_0x5d190c,_0x3231f0);})[_0x302c('0x1e')](function(_0x19ed24){if(_0x19ed24&&_0x19ed24['id']){logger[_0x302c('0xd')](_0x302c('0x47'));logger['info'](_0x302c('0x48'),_0x19ed24['id']);logger[_0x302c('0xd')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x302c('0xf')]('user:%s',_0x24f33a[_0x302c('0x16')]),'trigger:browser:url',{'uri':util[_0x302c('0xf')](_0x302c('0x49'),_0xd0ce7d[_0x302c('0x1d')],_0x19ed24['id'])});}})[_0x302c('0x4a')](function(_0x26a8fb){logger['error']('[QUEUE]',JSON[_0x302c('0x30')](_0x26a8fb));});};exports[_0x302c('0x4b')]=function(_0x26eedd,_0x4de006,_0x1c29c7,_0x1d7d4c,_0x5afa85,_0x404fc5,_0x26a0f9){var _0x3f6164,_0x13b340;_0x404fc5[_0x302c('0x1d')]=intUtil['stripTrailingSlash'](_0x404fc5[_0x302c('0x1d')]);_0x404fc5[_0x302c('0x40')]=intUtil[_0x302c('0x3f')](_0x404fc5[_0x302c('0x40')]);if(_0x26a0f9&&_0x26a0f9['recordingFormat']&&_0x26a0f9[_0x302c('0x4c')]!==_0x302c('0x4d')){logger[_0x302c('0xd')](_0x302c('0x4e'),_0x302c('0x4f'));_0x4de006['recordingURL']=util[_0x302c('0xf')](_0x302c('0x43'),_0x404fc5[_0x302c('0x40')],_0x4de006['uniqueid'],md5(_0x4de006[_0x302c('0x50')]));}headers[_0x302c('0x51')]=getAuth(_0x404fc5);return getUser(_0x404fc5,_0x1d7d4c[_0x302c('0x22')])[_0x302c('0x1e')](function(_0x9d97c){_0x3f6164=_0x9d97c;logger[_0x302c('0xd')](_0x302c('0x44'),_0x3f6164['id']);return getEndUser(_0x404fc5,_0x4de006[_0x302c('0x52')],_0x4de006['destcalleridnum']);})[_0x302c('0x1e')](function(_0x370862){_0x13b340=_0x370862;logger[_0x302c('0xd')](_0x302c('0x46'),_0x13b340['id']);return getTicket(_0x404fc5,_0x3f6164,_0x13b340,_0x1c29c7,_0x4de006);})[_0x302c('0x1e')](function(_0x3e8747){if(_0x3e8747&&_0x3e8747['id']){logger['info']('Ticket\x20created!');logger[_0x302c('0xd')](_0x302c('0x48'),_0x3e8747['id']);logger[_0x302c('0xd')](_0x302c('0x4e'),_0x302c('0x53'));emit(util['format'](_0x302c('0x54'),_0x1d7d4c[_0x302c('0x16')]),_0x302c('0x55'),{'uri':util[_0x302c('0xf')](_0x302c('0x49'),_0x404fc5[_0x302c('0x1d')],_0x3e8747['id'])});}})['catch'](function(_0xd92ad){logger['error'](_0x302c('0x4e'),JSON[_0x302c('0x30')](_0xd92ad));});};exports[_0x302c('0x56')]=function(_0x35c6fb,_0x43ca7b,_0x140ddb,_0x1042cd,_0x1b2377,_0x3f0c48){var _0x56779c,_0xfb2d01;_0x3f0c48[_0x302c('0x1d')]=intUtil[_0x302c('0x3f')](_0x3f0c48[_0x302c('0x1d')]);_0x3f0c48['serverUrl']=intUtil[_0x302c('0x3f')](_0x3f0c48[_0x302c('0x40')]);if(_0x1b2377&&_0x1b2377[_0x302c('0x57')]){logger[_0x302c('0xd')]('['+_0x43ca7b[_0x302c('0x58')][_0x302c('0x59')]()+']',_0x302c('0x4f'));_0x43ca7b[_0x302c('0x42')]=util[_0x302c('0xf')](_0x302c('0x43'),_0x3f0c48[_0x302c('0x40')],_0x43ca7b[_0x302c('0x50')],md5(_0x43ca7b[_0x302c('0x50')]));}else{_0x43ca7b[_0x302c('0x42')]='';}headers[_0x302c('0x51')]=getAuth(_0x3f0c48);return getUser(_0x3f0c48,'')[_0x302c('0x1e')](function(_0x3e7b7f){_0x56779c=_0x3e7b7f;logger[_0x302c('0xd')](_0x302c('0x44'),_0x56779c['id']);return getEndUser(_0x3f0c48,_0x43ca7b[_0x302c('0x11')],_0x43ca7b[_0x302c('0x45')]);})[_0x302c('0x1e')](function(_0x362ddb){_0xfb2d01=_0x362ddb;logger[_0x302c('0xd')](_0x302c('0x46'),_0xfb2d01['id']);return getTicket(_0x3f0c48,_0x56779c,_0xfb2d01,_0x140ddb,_0x43ca7b);})['then'](function(_0x194131){if(_0x194131){logger['info'](_0x302c('0x47'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x194131['id']);}})[_0x302c('0x4a')](function(_0xbfb68b){logger[_0x302c('0x5a')]('['+_0x43ca7b[_0x302c('0x58')][_0x302c('0x59')]()+']',JSON[_0x302c('0x30')](_0xbfb68b));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56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\ No newline at end of file