Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 5ff4473..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x839a=['md5','util','ioredis','../../../../config/logger','defaults','redis','localhost','socket.io-emitter','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','custom_fields','mapValues','%s/api/v2/tickets','remoteUri','POST','Ticket\x20created!','validateEmail','%s/api/v2/agents','then','length','Agent\x20found!','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','stringify','map','forEach','string','type','customField','nameField','toLowerCase','content','includes','picklist','idField','push','variable','variableName','Variable','queue','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','trigger:browser:url','%s/helpdesk/tickets/%d','error','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','catch','unmanaged','toUpperCase','lastevent','lodash','request-promise'];(function(_0x2d34de,_0xd0885a){var _0x109492=function(_0x49fb2b){while(--_0x49fb2b){_0x2d34de['push'](_0x2d34de['shift']());}};_0x109492(++_0xd0885a);}(_0x839a,0x166));var _0xa839=function(_0x2f5ac5,_0x1ee939){_0x2f5ac5=_0x2f5ac5-0x0;var _0x37c9a8=_0x839a[_0x2f5ac5];return _0x37c9a8;};'use strict';var _=require(_0xa839('0x0'));var rp=require(_0xa839('0x1'));var md5=require(_0xa839('0x2'));var util=require(_0xa839('0x3'));var Redis=require(_0xa839('0x4'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0xa839('0x5'))('freshdesk');config['redis']=_[_0xa839('0x6')](config[_0xa839('0x7')],{'host':_0xa839('0x8'),'port':0x18eb});var io=require(_0xa839('0x9'))(new Redis(config[_0xa839('0x7')]));var headers={'Content-Type':'application/json','Accept':'application/json'};function emit(_0x2c2f03,_0x1fd8ee,_0x4763ea){io['to'](_0x2c2f03)[_0xa839('0xa')](_0x1fd8ee,_0x4763ea);}function getTicket(_0x8ad1d4,_0x52e530,_0x56b611,_0x3b8f35,_0x574b84){logger[_0xa839('0xb')](_0xa839('0xc'));var _0x5a2da8=_[_0xa839('0xd')]({'responder_id':_0x52e530['id'],'requester_id':_0x56b611['id'],'name':util[_0xa839('0xe')](_0xa839('0xf'),_0x574b84[_0xa839('0x10')]),'phone':_0x574b84[_0xa839('0x11')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xa839('0x12')](_0x3b8f35[_0xa839('0x13')],_0x574b84,'\x20'),'description':intUtil[_0xa839('0x12')](_0x3b8f35[_0xa839('0x14')],_0x574b84,_0xa839('0x15')),'tags':getTags(_0x3b8f35[_0xa839('0x16')],_0xa839('0x17'))},getCustomFields(_0x3b8f35['Fields'],_0x574b84));_0x5a2da8[_0xa839('0x18')]=_[_0xa839('0x19')](_['keyBy'](_0x5a2da8['custom_fields'],'id'),'value');return request({'uri':util[_0xa839('0xe')](_0xa839('0x1a'),_0x8ad1d4[_0xa839('0x1b')]),'method':_0xa839('0x1c'),'body':_0x5a2da8})['then'](function(_0x151346){logger[_0xa839('0xb')](_0xa839('0x1d'));return _0x151346;});}function getUser(_0x155c54,_0x240733){if(intUtil[_0xa839('0x1e')](_0x240733)){return request({'uri':util[_0xa839('0xe')](_0xa839('0x1f'),_0x155c54[_0xa839('0x1b')]),'qs':{'email':_0x240733}})[_0xa839('0x20')](function(_0x5dc118){if(_0x5dc118[_0xa839('0x21')]){logger[_0xa839('0xb')](_0xa839('0x22'));return _['find'](_0x5dc118,function(_0x128a3b){return _0x128a3b['contact'][_0xa839('0x23')]===_0x240733;});}else{logger[_0xa839('0xb')](_0xa839('0x24'));return request({'uri':util[_0xa839('0xe')](_0xa839('0x25'),_0x155c54['remoteUri'])})['then'](function(_0x3cae67){logger['info']('Admin\x20account\x20selected.');return _0x3cae67;});}});}else{logger[_0xa839('0xb')](_0xa839('0x26'));return request({'uri':util['format'](_0xa839('0x25'),_0x155c54[_0xa839('0x1b')])})[_0xa839('0x20')](function(_0x1d209c){logger[_0xa839('0xb')](_0xa839('0x27'));return _0x1d209c;});}}function getEndUser(_0xeef30b,_0x1b9619,_0x4424ac){logger[_0xa839('0xb')](_0xa839('0x28'),_0x4424ac);return request({'uri':util[_0xa839('0xe')]('%s/api/v2/contacts',_0xeef30b['remoteUri']),'qs':{'phone':_0x4424ac}})['then'](function(_0x3c3764){if(_0x3c3764[_0xa839('0x21')]){logger['info'](_0xa839('0x29'));return _['find'](_0x3c3764,{'phone':_0x4424ac});}else{logger[_0xa839('0xb')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xa839('0xe')](_0xa839('0x2a'),_0xeef30b[_0xa839('0x1b')]),'method':_0xa839('0x1c'),'body':{'name':_0x1b9619,'phone':_0x4424ac}})[_0xa839('0x20')](function(_0x250147){logger['info'](_0xa839('0x2b'));return _0x250147;});}});}function getAuth(_0x4591b0){return util['format'](_0xa839('0x2c'),new Buffer(_0x4591b0[_0xa839('0x2d')]+':X')[_0xa839('0x2e')](_0xa839('0x2f')));}function request(_0x2acd60){logger['debug']('[HTTP]',JSON[_0xa839('0x30')](_0x2acd60));return rp(_[_0xa839('0x6')](_0x2acd60,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x392d59,_0xd09973){var _0xeb6804=[];if(_0x392d59&&_0x392d59['length']>0x0){_0xeb6804=_[_0xa839('0x31')](_0x392d59,_0xd09973);}return _0xeb6804;}function getCustomFields(_0x25bdcc,_0x3773c7){var _0x39c7d3=[];var _0x445684={'custom_fields':[]};if(_0x25bdcc['length']>0x0){_[_0xa839('0x32')](_0x25bdcc,function(_0x3344f8){if(_['includes']([_0xa839('0x33'),'picklist'],_0x3344f8[_0xa839('0x34')])&&_0x3344f8['nameField']&&!_0x3344f8[_0xa839('0x35')]){_0x445684[_0x3344f8[_0xa839('0x36')][_0xa839('0x37')]()]=_0x3344f8[_0xa839('0x38')][_0xa839('0x2e')]();}else if(_[_0xa839('0x39')]([_0xa839('0x33'),_0xa839('0x3a')],_0x3344f8[_0xa839('0x34')])&&_0x3344f8[_0xa839('0x3b')]&&_0x3344f8[_0xa839('0x35')]){_0x445684['custom_fields'][_0xa839('0x3c')]({'id':_0x3344f8[_0xa839('0x3b')],'value':_0x3344f8[_0xa839('0x38')][_0xa839('0x2e')]()});}else if(_0x3344f8[_0xa839('0x34')]===_0xa839('0x3d')&&_0x3344f8[_0xa839('0x3e')]&&_0x3344f8[_0xa839('0x3b')]&&_0x3344f8[_0xa839('0x35')]){_0x3773c7[_0x3344f8['variableName']]&&_0x445684[_0xa839('0x18')][_0xa839('0x3c')]({'id':_0x3344f8['idField'],'value':_0x3773c7[_0x3344f8[_0xa839('0x3e')]]['toString']()});}else if(_0x3344f8[_0xa839('0x34')]==='customVariable'&&_0x3344f8[_0xa839('0x3f')]&&_0x3344f8[_0xa839('0x3f')][_0xa839('0x17')]&&_0x3344f8[_0xa839('0x3b')]&&_0x3344f8['customField']){_0x3773c7[_0x3344f8[_0xa839('0x3f')][_0xa839('0x17')][_0xa839('0x37')]()]&&_0x445684['custom_fields']['push']({'id':_0x3344f8['idField'],'value':_0x3773c7[_0x3344f8[_0xa839('0x3f')][_0xa839('0x17')][_0xa839('0x37')]()][_0xa839('0x2e')]()});}});}return _0x445684;}exports[_0xa839('0x40')]=function(_0x39dc73,_0xfa4fe4,_0x3fddc5,_0x5d41a8,_0x3a9fdb,_0x151bd4){var _0x1af258,_0x27986b;_0x151bd4[_0xa839('0x1b')]=intUtil['stripTrailingSlash'](_0x151bd4['remoteUri']);_0x151bd4[_0xa839('0x41')]=intUtil['stripTrailingSlash'](_0x151bd4[_0xa839('0x41')]);if(_0x3a9fdb&&_0x3a9fdb[_0xa839('0x42')]){logger['info'](_0xa839('0x43'),'Recording\x20is\x20enabled!');_0xfa4fe4[_0xa839('0x44')]=util[_0xa839('0xe')](_0xa839('0x45'),_0x151bd4['serverUrl'],_0xfa4fe4[_0xa839('0x46')],md5(_0xfa4fe4[_0xa839('0x46')]));}else{_0xfa4fe4[_0xa839('0x44')]='';}headers[_0xa839('0x47')]=getAuth(_0x151bd4);return getUser(_0x151bd4,_0x5d41a8[_0xa839('0x23')])[_0xa839('0x20')](function(_0x2e41a1){_0x1af258=_0x2e41a1;logger[_0xa839('0xb')]('The\x20User\x20ID\x20is:',_0x1af258['id']);return getEndUser(_0x151bd4,_0xfa4fe4[_0xa839('0x10')],_0xfa4fe4[_0xa839('0x11')]);})[_0xa839('0x20')](function(_0x527aff){_0x27986b=_0x527aff;logger['info'](_0xa839('0x48'),_0x27986b['id']);return getTicket(_0x151bd4,_0x1af258,_0x27986b,_0x3fddc5,_0xfa4fe4);})[_0xa839('0x20')](function(_0x455d20){if(_0x455d20&&_0x455d20['id']){logger[_0xa839('0xb')](_0xa839('0x1d'));logger[_0xa839('0xb')](_0xa839('0x49'),_0x455d20['id']);logger[_0xa839('0xb')](_0xa839('0x43'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xa839('0xe')]('user:%s',_0x5d41a8[_0xa839('0x17')]),_0xa839('0x4a'),{'uri':util[_0xa839('0xe')](_0xa839('0x4b'),_0x151bd4['remoteUri'],_0x455d20['id'])});}})['catch'](function(_0x260367){logger[_0xa839('0x4c')](_0xa839('0x43'),JSON[_0xa839('0x30')](_0x260367));});};exports[_0xa839('0x4d')]=function(_0x290261,_0x5cbc5f,_0x36d2e3,_0x7248e2,_0x244c18,_0x20536f,_0x20a46e){var _0xdccd74,_0x3d496b;_0x20536f['remoteUri']=intUtil[_0xa839('0x4e')](_0x20536f[_0xa839('0x1b')]);_0x20536f[_0xa839('0x41')]=intUtil['stripTrailingSlash'](_0x20536f[_0xa839('0x41')]);if(_0x20a46e&&_0x20a46e[_0xa839('0x4f')]&&_0x20a46e[_0xa839('0x4f')]!==_0xa839('0x50')){logger['info'](_0xa839('0x51'),_0xa839('0x52'));_0x5cbc5f[_0xa839('0x44')]=util[_0xa839('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x20536f[_0xa839('0x41')],_0x5cbc5f[_0xa839('0x46')],md5(_0x5cbc5f[_0xa839('0x46')]));}headers[_0xa839('0x47')]=getAuth(_0x20536f);return getUser(_0x20536f,_0x7248e2[_0xa839('0x23')])[_0xa839('0x20')](function(_0x5ad6cf){_0xdccd74=_0x5ad6cf;logger['info'](_0xa839('0x53'),_0xdccd74['id']);return getEndUser(_0x20536f,_0x5cbc5f['destcalleridname'],_0x5cbc5f['destcalleridnum']);})['then'](function(_0x499d71){_0x3d496b=_0x499d71;logger[_0xa839('0xb')](_0xa839('0x48'),_0x3d496b['id']);return getTicket(_0x20536f,_0xdccd74,_0x3d496b,_0x36d2e3,_0x5cbc5f);})['then'](function(_0x40cf18){if(_0x40cf18&&_0x40cf18['id']){logger[_0xa839('0xb')](_0xa839('0x1d'));logger[_0xa839('0xb')]('The\x20Ticket\x20ID\x20is:',_0x40cf18['id']);logger[_0xa839('0xb')](_0xa839('0x51'),_0xa839('0x54'));emit(util[_0xa839('0xe')](_0xa839('0x55'),_0x7248e2[_0xa839('0x17')]),_0xa839('0x4a'),{'uri':util[_0xa839('0xe')](_0xa839('0x4b'),_0x20536f['remoteUri'],_0x40cf18['id'])});}})[_0xa839('0x56')](function(_0x378a22){logger[_0xa839('0x4c')](_0xa839('0x51'),JSON[_0xa839('0x30')](_0x378a22));});};exports[_0xa839('0x57')]=function(_0x37efdd,_0x101570,_0x1eb673,_0x43c452,_0x33e8a9,_0x3d9304){var _0x2c1e3e,_0x42188e;_0x3d9304['remoteUri']=intUtil[_0xa839('0x4e')](_0x3d9304[_0xa839('0x1b')]);_0x3d9304[_0xa839('0x41')]=intUtil[_0xa839('0x4e')](_0x3d9304['serverUrl']);if(_0x33e8a9&&_0x33e8a9[_0xa839('0x42')]){logger[_0xa839('0xb')]('['+_0x101570['lastevent'][_0xa839('0x58')]()+']',_0xa839('0x52'));_0x101570[_0xa839('0x44')]=util[_0xa839('0xe')](_0xa839('0x45'),_0x3d9304[_0xa839('0x41')],_0x101570['uniqueid'],md5(_0x101570[_0xa839('0x46')]));}else{_0x101570[_0xa839('0x44')]='';}headers[_0xa839('0x47')]=getAuth(_0x3d9304);return getUser(_0x3d9304,'')['then'](function(_0x37ad15){_0x2c1e3e=_0x37ad15;logger[_0xa839('0xb')](_0xa839('0x53'),_0x2c1e3e['id']);return getEndUser(_0x3d9304,_0x101570[_0xa839('0x10')],_0x101570[_0xa839('0x11')]);})[_0xa839('0x20')](function(_0x14a782){_0x42188e=_0x14a782;logger[_0xa839('0xb')](_0xa839('0x48'),_0x42188e['id']);return getTicket(_0x3d9304,_0x2c1e3e,_0x42188e,_0x1eb673,_0x101570);})[_0xa839('0x20')](function(_0x2d76ae){if(_0x2d76ae){logger['info']('Ticket\x20created!');logger['info'](_0xa839('0x49'),_0x2d76ae['id']);}})[_0xa839('0x56')](function(_0x11e44f){logger['error']('['+_0x101570[_0xa839('0x59')]['toUpperCase']()+']',JSON[_0xa839('0x30')](_0x11e44f));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file