Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 872b87b..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x1357=['calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','%s/helpdesk/tickets/%d','catch','error','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','Authorization','destcalleridnum','user:%s','trigger:browser:url','unmanaged','lastevent','toUpperCase','calleridname','lodash','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','localhost','application/json','emit','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','value','%s/api/v2/tickets','remoteUri','POST','then','info','Ticket\x20created!','%s/api/v2/agents','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','debug','[HTTP]','stringify','defaults','GET','forEach','includes','picklist','type','nameField','customField','toLowerCase','idField','push','content','variable','variableName','Variable','queue','serverUrl','monitor_format','recordingURL','uniqueid','The\x20User\x20ID\x20is:'];(function(_0x2cac50,_0x320bb5){var _0x1b7d73=function(_0x1bca86){while(--_0x1bca86){_0x2cac50['push'](_0x2cac50['shift']());}};_0x1b7d73(++_0x320bb5);}(_0x1357,0x1dd));var _0x7135=function(_0xad12b9,_0x892292){_0xad12b9=_0xad12b9-0x0;var _0x4e3d1a=_0x1357[_0xad12b9];return _0x4e3d1a;};'use strict';var _=require(_0x7135('0x0'));var rp=require('request-promise');var md5=require(_0x7135('0x1'));var util=require(_0x7135('0x2'));var Redis=require(_0x7135('0x3'));var intUtil=require('./util');var config=require(_0x7135('0x4'));var logger=require(_0x7135('0x5'))('freshdesk');config[_0x7135('0x6')]=_['defaults'](config[_0x7135('0x6')],{'host':_0x7135('0x7'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x7135('0x6')]));var headers={'Content-Type':'application/json','Accept':_0x7135('0x8')};function emit(_0x352fe3,_0x857dfc,_0x3984c3){io['to'](_0x352fe3)[_0x7135('0x9')](_0x857dfc,_0x3984c3);}function getTicket(_0x19b79d,_0x492618,_0x2c6116,_0x314ea0,_0xc6e444){logger['info'](_0x7135('0xa'));var _0x481e10=_[_0x7135('0xb')]({'responder_id':_0x492618['id'],'requester_id':_0x2c6116['id'],'name':util[_0x7135('0xc')](_0x7135('0xd'),_0xc6e444['calleridname']),'phone':_0xc6e444['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x7135('0xe')](_0x314ea0['Subjects'],_0xc6e444,'\x20'),'description':intUtil['getString'](_0x314ea0[_0x7135('0xf')],_0xc6e444,_0x7135('0x10')),'tags':getTags(_0x314ea0[_0x7135('0x11')],_0x7135('0x12'))},getCustomFields(_0x314ea0[_0x7135('0x13')],_0xc6e444));_0x481e10[_0x7135('0x14')]=_[_0x7135('0x15')](_['keyBy'](_0x481e10['custom_fields'],'id'),_0x7135('0x16'));return request({'uri':util[_0x7135('0xc')](_0x7135('0x17'),_0x19b79d[_0x7135('0x18')]),'method':_0x7135('0x19'),'body':_0x481e10})[_0x7135('0x1a')](function(_0x4197dc){logger[_0x7135('0x1b')](_0x7135('0x1c'));return _0x4197dc;});}function getUser(_0xb4eb9,_0x2a2c71){if(intUtil['validateEmail'](_0x2a2c71)){return request({'uri':util[_0x7135('0xc')](_0x7135('0x1d'),_0xb4eb9[_0x7135('0x18')]),'qs':{'email':_0x2a2c71}})[_0x7135('0x1a')](function(_0x44596f){if(_0x44596f[_0x7135('0x1e')]){logger[_0x7135('0x1b')](_0x7135('0x1f'));return _['find'](_0x44596f,function(_0x2fbee9){return _0x2fbee9[_0x7135('0x20')][_0x7135('0x21')]===_0x2a2c71;});}else{logger[_0x7135('0x1b')](_0x7135('0x22'));return request({'uri':util[_0x7135('0xc')](_0x7135('0x23'),_0xb4eb9[_0x7135('0x18')])})[_0x7135('0x1a')](function(_0x4dc0a4){logger[_0x7135('0x1b')](_0x7135('0x24'));return _0x4dc0a4;});}});}else{logger[_0x7135('0x1b')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7135('0xc')](_0x7135('0x23'),_0xb4eb9[_0x7135('0x18')])})[_0x7135('0x1a')](function(_0x3640fe){logger['info'](_0x7135('0x24'));return _0x3640fe;});}}function getEndUser(_0x27a9d5,_0x412a39,_0x268dd3){logger[_0x7135('0x1b')](_0x7135('0x25'),_0x268dd3);return request({'uri':util[_0x7135('0xc')](_0x7135('0x26'),_0x27a9d5['remoteUri']),'qs':{'phone':_0x268dd3}})[_0x7135('0x1a')](function(_0x470e9a){if(_0x470e9a[_0x7135('0x1e')]){logger[_0x7135('0x1b')](_0x7135('0x27'));return _[_0x7135('0x28')](_0x470e9a,{'phone':_0x268dd3});}else{logger[_0x7135('0x1b')](_0x7135('0x29'));return request({'uri':util[_0x7135('0xc')](_0x7135('0x26'),_0x27a9d5['remoteUri']),'method':_0x7135('0x19'),'body':{'name':_0x412a39,'phone':_0x268dd3}})['then'](function(_0x2e2447){logger[_0x7135('0x1b')](_0x7135('0x2a'));return _0x2e2447;});}});}function getAuth(_0x1122dc){return util['format'](_0x7135('0x2b'),new Buffer(_0x1122dc['apiKey']+':X')[_0x7135('0x2c')]('base64'));}function request(_0x2ee210){logger[_0x7135('0x2d')](_0x7135('0x2e'),JSON[_0x7135('0x2f')](_0x2ee210));return rp(_[_0x7135('0x30')](_0x2ee210,{'method':_0x7135('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x3bb490,_0x5c5a07){var _0x57d25b=[];if(_0x3bb490&&_0x3bb490[_0x7135('0x1e')]>0x0){_0x57d25b=_['map'](_0x3bb490,_0x5c5a07);}return _0x57d25b;}function getCustomFields(_0x2efc2a,_0x15a46b){var _0x312753=[];var _0x1aa0f1={'custom_fields':[]};if(_0x2efc2a[_0x7135('0x1e')]>0x0){_[_0x7135('0x32')](_0x2efc2a,function(_0x500cce){if(_[_0x7135('0x33')](['string',_0x7135('0x34')],_0x500cce[_0x7135('0x35')])&&_0x500cce[_0x7135('0x36')]&&!_0x500cce[_0x7135('0x37')]){_0x1aa0f1[_0x500cce[_0x7135('0x36')][_0x7135('0x38')]()]=_0x500cce['content'][_0x7135('0x2c')]();}else if(_['includes'](['string','picklist'],_0x500cce[_0x7135('0x35')])&&_0x500cce[_0x7135('0x39')]&&_0x500cce['customField']){_0x1aa0f1[_0x7135('0x14')][_0x7135('0x3a')]({'id':_0x500cce[_0x7135('0x39')],'value':_0x500cce[_0x7135('0x3b')][_0x7135('0x2c')]()});}else if(_0x500cce[_0x7135('0x35')]===_0x7135('0x3c')&&_0x500cce[_0x7135('0x3d')]&&_0x500cce['idField']&&_0x500cce[_0x7135('0x37')]){_0x15a46b[_0x500cce['variableName']]&&_0x1aa0f1[_0x7135('0x14')][_0x7135('0x3a')]({'id':_0x500cce['idField'],'value':_0x15a46b[_0x500cce[_0x7135('0x3d')]]['toString']()});}else if(_0x500cce[_0x7135('0x35')]==='customVariable'&&_0x500cce['Variable']&&_0x500cce['Variable'][_0x7135('0x12')]&&_0x500cce[_0x7135('0x39')]&&_0x500cce['customField']){_0x15a46b[_0x500cce[_0x7135('0x3e')][_0x7135('0x12')]['toLowerCase']()]&&_0x1aa0f1[_0x7135('0x14')][_0x7135('0x3a')]({'id':_0x500cce[_0x7135('0x39')],'value':_0x15a46b[_0x500cce[_0x7135('0x3e')][_0x7135('0x12')][_0x7135('0x38')]()][_0x7135('0x2c')]()});}});}return _0x1aa0f1;}exports[_0x7135('0x3f')]=function(_0xd5f11e,_0x4fb219,_0x2b5b92,_0x568842,_0xc311fa,_0xa04e3b){var _0x1457b8,_0x35be60;_0xa04e3b[_0x7135('0x18')]=intUtil['stripTrailingSlash'](_0xa04e3b[_0x7135('0x18')]);_0xa04e3b[_0x7135('0x40')]=intUtil['stripTrailingSlash'](_0xa04e3b['serverUrl']);if(_0xc311fa&&_0xc311fa[_0x7135('0x41')]){logger[_0x7135('0x1b')]('[QUEUE]','Recording\x20is\x20enabled!');_0x4fb219[_0x7135('0x42')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xa04e3b[_0x7135('0x40')],_0x4fb219['uniqueid'],md5(_0x4fb219[_0x7135('0x43')]));}else{_0x4fb219[_0x7135('0x42')]='';}headers['Authorization']=getAuth(_0xa04e3b);return getUser(_0xa04e3b,_0x568842[_0x7135('0x21')])['then'](function(_0xb0552d){_0x1457b8=_0xb0552d;logger['info'](_0x7135('0x44'),_0x1457b8['id']);return getEndUser(_0xa04e3b,_0x4fb219['calleridname'],_0x4fb219[_0x7135('0x45')]);})['then'](function(_0x2ae30e){_0x35be60=_0x2ae30e;logger['info'](_0x7135('0x46'),_0x35be60['id']);return getTicket(_0xa04e3b,_0x1457b8,_0x35be60,_0x2b5b92,_0x4fb219);})[_0x7135('0x1a')](function(_0x3af427){if(_0x3af427&&_0x3af427['id']){logger['info']('Ticket\x20created!');logger[_0x7135('0x1b')](_0x7135('0x47'),_0x3af427['id']);logger[_0x7135('0x1b')](_0x7135('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x7135('0xc')]('user:%s',_0x568842[_0x7135('0x12')]),'trigger:browser:url',{'uri':util['format'](_0x7135('0x49'),_0xa04e3b[_0x7135('0x18')],_0x3af427['id'])});}})[_0x7135('0x4a')](function(_0x4394b2){logger[_0x7135('0x4b')](_0x7135('0x48'),JSON[_0x7135('0x2f')](_0x4394b2));});};exports[_0x7135('0x4c')]=function(_0x5749e9,_0x1eddd4,_0x4ce3ba,_0x5d137c,_0x39d093,_0x3cdc6f,_0x3da932){var _0x317d12,_0x4e013d;_0x3cdc6f[_0x7135('0x18')]=intUtil[_0x7135('0x4d')](_0x3cdc6f['remoteUri']);_0x3cdc6f[_0x7135('0x40')]=intUtil[_0x7135('0x4d')](_0x3cdc6f[_0x7135('0x40')]);if(_0x3da932&&_0x3da932[_0x7135('0x4e')]&&_0x3da932[_0x7135('0x4e')]!==_0x7135('0x4f')){logger[_0x7135('0x1b')](_0x7135('0x50'),_0x7135('0x51'));_0x1eddd4[_0x7135('0x42')]=util[_0x7135('0xc')](_0x7135('0x52'),_0x3cdc6f[_0x7135('0x40')],_0x1eddd4['uniqueid'],md5(_0x1eddd4[_0x7135('0x43')]));}headers[_0x7135('0x53')]=getAuth(_0x3cdc6f);return getUser(_0x3cdc6f,_0x5d137c[_0x7135('0x21')])['then'](function(_0x43a363){_0x317d12=_0x43a363;logger['info'](_0x7135('0x44'),_0x317d12['id']);return getEndUser(_0x3cdc6f,_0x1eddd4['destcalleridname'],_0x1eddd4[_0x7135('0x54')]);})[_0x7135('0x1a')](function(_0x3e7971){_0x4e013d=_0x3e7971;logger[_0x7135('0x1b')](_0x7135('0x46'),_0x4e013d['id']);return getTicket(_0x3cdc6f,_0x317d12,_0x4e013d,_0x4ce3ba,_0x1eddd4);})[_0x7135('0x1a')](function(_0x25dcc4){if(_0x25dcc4&&_0x25dcc4['id']){logger[_0x7135('0x1b')]('Ticket\x20created!');logger[_0x7135('0x1b')](_0x7135('0x47'),_0x25dcc4['id']);logger[_0x7135('0x1b')](_0x7135('0x50'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x7135('0xc')](_0x7135('0x55'),_0x5d137c[_0x7135('0x12')]),_0x7135('0x56'),{'uri':util[_0x7135('0xc')]('%s/helpdesk/tickets/%d',_0x3cdc6f[_0x7135('0x18')],_0x25dcc4['id'])});}})['catch'](function(_0x471da4){logger[_0x7135('0x4b')](_0x7135('0x50'),JSON[_0x7135('0x2f')](_0x471da4));});};exports[_0x7135('0x57')]=function(_0x50a859,_0x3c1c9b,_0x4a3cdb,_0x3fcf69,_0x2d0d5c,_0x35ab4b){var _0x2c74f3,_0x2ab1e7;_0x35ab4b['remoteUri']=intUtil[_0x7135('0x4d')](_0x35ab4b[_0x7135('0x18')]);_0x35ab4b[_0x7135('0x40')]=intUtil[_0x7135('0x4d')](_0x35ab4b['serverUrl']);if(_0x2d0d5c&&_0x2d0d5c[_0x7135('0x41')]){logger[_0x7135('0x1b')]('['+_0x3c1c9b[_0x7135('0x58')][_0x7135('0x59')]()+']','Recording\x20is\x20enabled!');_0x3c1c9b['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x35ab4b[_0x7135('0x40')],_0x3c1c9b['uniqueid'],md5(_0x3c1c9b[_0x7135('0x43')]));}else{_0x3c1c9b[_0x7135('0x42')]='';}headers['Authorization']=getAuth(_0x35ab4b);return getUser(_0x35ab4b,'')[_0x7135('0x1a')](function(_0x3cd120){_0x2c74f3=_0x3cd120;logger['info'](_0x7135('0x44'),_0x2c74f3['id']);return getEndUser(_0x35ab4b,_0x3c1c9b[_0x7135('0x5a')],_0x3c1c9b['calleridnum']);})['then'](function(_0x1e9954){_0x2ab1e7=_0x1e9954;logger[_0x7135('0x1b')](_0x7135('0x46'),_0x2ab1e7['id']);return getTicket(_0x35ab4b,_0x2c74f3,_0x2ab1e7,_0x4a3cdb,_0x3c1c9b);})[_0x7135('0x1a')](function(_0x50c5d2){if(_0x50c5d2){logger[_0x7135('0x1b')](_0x7135('0x1c'));logger[_0x7135('0x1b')](_0x7135('0x47'),_0x50c5d2['id']);}})[_0x7135('0x4a')](function(_0x593f9c){logger[_0x7135('0x4b')]('['+_0x3c1c9b[_0x7135('0x58')][_0x7135('0x59')]()+']',JSON[_0x7135('0x2f')](_0x593f9c));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file