Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 9461314..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x788e=['lastevent','lodash','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Subjects','<br>','Tags','Fields','custom_fields','value','remoteUri','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','POST','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','defaults','GET','map','forEach','type','string','nameField','customField','toLowerCase','idField','content','variable','variableName','push','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','uniqueid','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','[QUEUE]','user:%s','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','toUpperCase','Authorization'];(function(_0x5c7013,_0x205876){var _0x46077a=function(_0x4ca91d){while(--_0x4ca91d){_0x5c7013['push'](_0x5c7013['shift']());}};_0x46077a(++_0x205876);}(_0x788e,0x16d));var _0xe788=function(_0x4a9c56,_0x30e0c6){_0x4a9c56=_0x4a9c56-0x0;var _0x2cb11e=_0x788e[_0x4a9c56];return _0x2cb11e;};'use strict';var _=require(_0xe788('0x0'));var rp=require('request-promise');var md5=require(_0xe788('0x1'));var util=require(_0xe788('0x2'));var Redis=require(_0xe788('0x3'));var intUtil=require(_0xe788('0x4'));var config=require(_0xe788('0x5'));var logger=require(_0xe788('0x6'))(_0xe788('0x7'));config[_0xe788('0x8')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xe788('0x9'))(new Redis(config['redis']));var headers={'Content-Type':_0xe788('0xa'),'Accept':_0xe788('0xa')};function emit(_0x1d5fef,_0x364495,_0x262e7a){io['to'](_0x1d5fef)[_0xe788('0xb')](_0x364495,_0x262e7a);}function getTicket(_0x3686fc,_0x2ef842,_0x11c9f5,_0x36a884,_0x1fd525){logger[_0xe788('0xc')](_0xe788('0xd'));var _0x513513=_[_0xe788('0xe')]({'responder_id':_0x2ef842['id'],'requester_id':_0x11c9f5['id'],'name':util[_0xe788('0xf')](_0xe788('0x10'),_0x1fd525[_0xe788('0x11')]),'phone':_0x1fd525[_0xe788('0x12')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xe788('0x13')](_0x36a884[_0xe788('0x14')],_0x1fd525,'\x20'),'description':intUtil[_0xe788('0x13')](_0x36a884['Descriptions'],_0x1fd525,_0xe788('0x15')),'tags':getTags(_0x36a884[_0xe788('0x16')],'name')},getCustomFields(_0x36a884[_0xe788('0x17')],_0x1fd525));_0x513513[_0xe788('0x18')]=_['mapValues'](_['keyBy'](_0x513513[_0xe788('0x18')],'id'),_0xe788('0x19'));return request({'uri':util[_0xe788('0xf')]('%s/api/v2/tickets',_0x3686fc[_0xe788('0x1a')]),'method':'POST','body':_0x513513})[_0xe788('0x1b')](function(_0x3c48ae){logger['info'](_0xe788('0x1c'));return _0x3c48ae;});}function getUser(_0x583636,_0x145d1b){if(intUtil[_0xe788('0x1d')](_0x145d1b)){return request({'uri':util[_0xe788('0xf')](_0xe788('0x1e'),_0x583636['remoteUri']),'qs':{'email':_0x145d1b}})['then'](function(_0x132c0d){if(_0x132c0d[_0xe788('0x1f')]){logger[_0xe788('0xc')](_0xe788('0x20'));return _[_0xe788('0x21')](_0x132c0d,function(_0x3e4f18){return _0x3e4f18['contact'][_0xe788('0x22')]===_0x145d1b;});}else{logger[_0xe788('0xc')](_0xe788('0x23'));return request({'uri':util['format'](_0xe788('0x24'),_0x583636['remoteUri'])})[_0xe788('0x1b')](function(_0x1b7908){logger['info'](_0xe788('0x25'));return _0x1b7908;});}});}else{logger['info'](_0xe788('0x26'));return request({'uri':util[_0xe788('0xf')](_0xe788('0x24'),_0x583636[_0xe788('0x1a')])})[_0xe788('0x1b')](function(_0x374eff){logger[_0xe788('0xc')]('Admin\x20account\x20selected.');return _0x374eff;});}}function getEndUser(_0xbba2e1,_0x5b6948,_0x2f07bc){logger[_0xe788('0xc')]('Searching\x20enduser\x20with\x20phone',_0x2f07bc);return request({'uri':util['format'](_0xe788('0x27'),_0xbba2e1[_0xe788('0x1a')]),'qs':{'phone':_0x2f07bc}})[_0xe788('0x1b')](function(_0x471861){if(_0x471861[_0xe788('0x1f')]){logger[_0xe788('0xc')]('Enduser\x20found!');return _['find'](_0x471861,{'phone':_0x2f07bc});}else{logger[_0xe788('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xe788('0xf')](_0xe788('0x27'),_0xbba2e1['remoteUri']),'method':_0xe788('0x28'),'body':{'name':_0x5b6948,'phone':_0x2f07bc}})['then'](function(_0x2604b2){logger[_0xe788('0xc')](_0xe788('0x29'));return _0x2604b2;});}});}function getAuth(_0x3fca7f){return util['format'](_0xe788('0x2a'),new Buffer(_0x3fca7f[_0xe788('0x2b')]+':X')[_0xe788('0x2c')](_0xe788('0x2d')));}function request(_0x55bd91){logger['debug']('[HTTP]',JSON['stringify'](_0x55bd91));return rp(_[_0xe788('0x2e')](_0x55bd91,{'method':_0xe788('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x105434,_0x5444b0){var _0x3a1158=[];if(_0x105434&&_0x105434[_0xe788('0x1f')]>0x0){_0x3a1158=_[_0xe788('0x30')](_0x105434,_0x5444b0);}return _0x3a1158;}function getCustomFields(_0x32227d,_0x1882de){var _0x191765=[];var _0x52628f={'custom_fields':[]};if(_0x32227d[_0xe788('0x1f')]>0x0){_[_0xe788('0x31')](_0x32227d,function(_0x1456ea){if(_0x1456ea[_0xe788('0x32')]===_0xe788('0x33')&&_0x1456ea[_0xe788('0x34')]&&!_0x1456ea[_0xe788('0x35')]){_0x52628f[_0x1456ea[_0xe788('0x34')][_0xe788('0x36')]()]=_0x1456ea['content'][_0xe788('0x2c')]();}else if(_0x1456ea[_0xe788('0x32')]===_0xe788('0x33')&&_0x1456ea[_0xe788('0x37')]&&_0x1456ea[_0xe788('0x35')]){_0x52628f[_0xe788('0x18')]['push']({'id':_0x1456ea[_0xe788('0x37')],'value':_0x1456ea[_0xe788('0x38')][_0xe788('0x2c')]()});}else if(_0x1456ea[_0xe788('0x32')]===_0xe788('0x39')&&_0x1456ea[_0xe788('0x3a')]&&_0x1456ea[_0xe788('0x37')]&&_0x1456ea['customField']){_0x1882de[_0x1456ea['variableName']]&&_0x52628f['custom_fields'][_0xe788('0x3b')]({'id':_0x1456ea['idField'],'value':_0x1882de[_0x1456ea['variableName']]['toString']()});}else if(_0x1456ea['type']===_0xe788('0x3c')&&_0x1456ea['Variable']&&_0x1456ea[_0xe788('0x3d')][_0xe788('0x3e')]&&_0x1456ea['idField']&&_0x1456ea[_0xe788('0x35')]){_0x1882de[_0x1456ea[_0xe788('0x3d')][_0xe788('0x3e')][_0xe788('0x36')]()]&&_0x52628f['custom_fields'][_0xe788('0x3b')]({'id':_0x1456ea[_0xe788('0x37')],'value':_0x1882de[_0x1456ea[_0xe788('0x3d')][_0xe788('0x3e')][_0xe788('0x36')]()]['toString']()});}});}return _0x52628f;}exports[_0xe788('0x3f')]=function(_0x496d12,_0x284dd7,_0x2e929f,_0x5a4981,_0x9c36e6,_0x73769a){var _0x8243df,_0x4dbdc3;_0x73769a['remoteUri']=intUtil[_0xe788('0x40')](_0x73769a['remoteUri']);_0x73769a[_0xe788('0x41')]=intUtil['stripTrailingSlash'](_0x73769a['serverUrl']);if(_0x9c36e6&&_0x9c36e6[_0xe788('0x42')]){logger['info']('[QUEUE]',_0xe788('0x43'));_0x284dd7[_0xe788('0x44')]=util[_0xe788('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x73769a[_0xe788('0x41')],_0x284dd7[_0xe788('0x45')],md5(_0x284dd7[_0xe788('0x45')]));}else{_0x284dd7[_0xe788('0x44')]='';}headers['Authorization']=getAuth(_0x73769a);return getUser(_0x73769a,_0x5a4981[_0xe788('0x22')])[_0xe788('0x1b')](function(_0x5f59f7){_0x8243df=_0x5f59f7;logger[_0xe788('0xc')](_0xe788('0x46'),_0x8243df['id']);return getEndUser(_0x73769a,_0x284dd7['calleridname'],_0x284dd7['calleridnum']);})['then'](function(_0x51a67a){_0x4dbdc3=_0x51a67a;logger[_0xe788('0xc')](_0xe788('0x47'),_0x4dbdc3['id']);return getTicket(_0x73769a,_0x8243df,_0x4dbdc3,_0x2e929f,_0x284dd7);})[_0xe788('0x1b')](function(_0x316693){if(_0x316693&&_0x316693['id']){logger[_0xe788('0xc')](_0xe788('0x1c'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x316693['id']);logger['info'](_0xe788('0x48'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xe788('0x49'),_0x5a4981[_0xe788('0x3e')]),'trigger:browser:url',{'uri':util[_0xe788('0xf')]('%s/helpdesk/tickets/%d',_0x73769a[_0xe788('0x1a')],_0x316693['id'])});}})[_0xe788('0x4a')](function(_0x367c8f){logger[_0xe788('0x4b')]('[QUEUE]',JSON[_0xe788('0x4c')](_0x367c8f));});};exports[_0xe788('0x4d')]=function(_0x4daaa7,_0x3c375a,_0xe97551,_0x29ccbe,_0x1b687c,_0x2ad634,_0x482cb3){var _0x5763eb,_0x116a04;_0x2ad634['remoteUri']=intUtil[_0xe788('0x40')](_0x2ad634[_0xe788('0x1a')]);_0x2ad634[_0xe788('0x41')]=intUtil[_0xe788('0x40')](_0x2ad634[_0xe788('0x41')]);if(_0x482cb3&&_0x482cb3[_0xe788('0x4e')]&&_0x482cb3[_0xe788('0x4e')]!==_0xe788('0x4f')){logger['info'](_0xe788('0x50'),'Recording\x20is\x20enabled!');_0x3c375a['recordingURL']=util[_0xe788('0xf')](_0xe788('0x51'),_0x2ad634['serverUrl'],_0x3c375a[_0xe788('0x45')],md5(_0x3c375a[_0xe788('0x45')]));}headers['Authorization']=getAuth(_0x2ad634);return getUser(_0x2ad634,_0x29ccbe[_0xe788('0x22')])[_0xe788('0x1b')](function(_0xd49dab){_0x5763eb=_0xd49dab;logger[_0xe788('0xc')](_0xe788('0x46'),_0x5763eb['id']);return getEndUser(_0x2ad634,_0x3c375a[_0xe788('0x52')],_0x3c375a[_0xe788('0x53')]);})['then'](function(_0x1fc85e){_0x116a04=_0x1fc85e;logger[_0xe788('0xc')](_0xe788('0x47'),_0x116a04['id']);return getTicket(_0x2ad634,_0x5763eb,_0x116a04,_0xe97551,_0x3c375a);})['then'](function(_0x51f02c){if(_0x51f02c&&_0x51f02c['id']){logger[_0xe788('0xc')](_0xe788('0x1c'));logger[_0xe788('0xc')](_0xe788('0x54'),_0x51f02c['id']);logger[_0xe788('0xc')]('[OUTBOUND]',_0xe788('0x55'));emit(util[_0xe788('0xf')]('user:%s',_0x29ccbe[_0xe788('0x3e')]),_0xe788('0x56'),{'uri':util[_0xe788('0xf')](_0xe788('0x57'),_0x2ad634[_0xe788('0x1a')],_0x51f02c['id'])});}})['catch'](function(_0x496ac4){logger['error'](_0xe788('0x50'),JSON['stringify'](_0x496ac4));});};exports['unmanaged']=function(_0x13e858,_0x3dea04,_0x240e4d,_0x49bfad,_0xa897f9,_0x476c13){var _0x46a3a4,_0x2965a6;_0x476c13[_0xe788('0x1a')]=intUtil[_0xe788('0x40')](_0x476c13[_0xe788('0x1a')]);_0x476c13[_0xe788('0x41')]=intUtil[_0xe788('0x40')](_0x476c13['serverUrl']);if(_0xa897f9&&_0xa897f9[_0xe788('0x42')]){logger[_0xe788('0xc')]('['+_0x3dea04['lastevent'][_0xe788('0x58')]()+']',_0xe788('0x43'));_0x3dea04['recordingURL']=util[_0xe788('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x476c13[_0xe788('0x41')],_0x3dea04[_0xe788('0x45')],md5(_0x3dea04['uniqueid']));}else{_0x3dea04[_0xe788('0x44')]='';}headers[_0xe788('0x59')]=getAuth(_0x476c13);return getUser(_0x476c13,'')[_0xe788('0x1b')](function(_0x424751){_0x46a3a4=_0x424751;logger[_0xe788('0xc')]('The\x20User\x20ID\x20is:',_0x46a3a4['id']);return getEndUser(_0x476c13,_0x3dea04['calleridname'],_0x3dea04[_0xe788('0x12')]);})['then'](function(_0x325437){_0x2965a6=_0x325437;logger[_0xe788('0xc')](_0xe788('0x47'),_0x2965a6['id']);return getTicket(_0x476c13,_0x46a3a4,_0x2965a6,_0x240e4d,_0x3dea04);})[_0xe788('0x1b')](function(_0x183564){if(_0x183564){logger[_0xe788('0xc')]('Ticket\x20created!');logger[_0xe788('0xc')]('The\x20Ticket\x20ID\x20is:',_0x183564['id']);}})[_0xe788('0x4a')](function(_0x2e2e8a){logger[_0xe788('0x4b')]('['+_0x3dea04[_0xe788('0x5a')]['toUpperCase']()+']',JSON[_0xe788('0x4c')](_0x2e2e8a));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file