Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 98ea039..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x2d72=['type','nameField','customField','toLowerCase','content','includes','idField','variable','push','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','destcalleridnum','trigger:browser:url','unmanaged','lastevent','toUpperCase','lodash','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','Subjects','Descriptions','Fields','custom_fields','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','remoteUri','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20created.','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','defaults','map','string','picklist'];(function(_0x2b84f7,_0x3eeb07){var _0x18f7f1=function(_0x165d2a){while(--_0x165d2a){_0x2b84f7['push'](_0x2b84f7['shift']());}};_0x18f7f1(++_0x3eeb07);}(_0x2d72,0x81));var _0x22d7=function(_0x2f86b4,_0x31aa14){_0x2f86b4=_0x2f86b4-0x0;var _0x1c35dd=_0x2d72[_0x2f86b4];return _0x1c35dd;};'use strict';var _=require(_0x22d7('0x0'));var rp=require(_0x22d7('0x1'));var md5=require('md5');var util=require(_0x22d7('0x2'));var Redis=require(_0x22d7('0x3'));var intUtil=require(_0x22d7('0x4'));var config=require(_0x22d7('0x5'));var logger=require(_0x22d7('0x6'))(_0x22d7('0x7'));config[_0x22d7('0x8')]=_['defaults'](config[_0x22d7('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x22d7('0x8')]));var headers={'Content-Type':_0x22d7('0x9'),'Accept':_0x22d7('0x9')};function emit(_0x31c234,_0x2e0e9f,_0x343a01){io['to'](_0x31c234)[_0x22d7('0xa')](_0x2e0e9f,_0x343a01);}function getTicket(_0x149dd8,_0x2147c6,_0x451a9c,_0x1395b4,_0x203161){logger[_0x22d7('0xb')](_0x22d7('0xc'));var _0x7e8b54=_[_0x22d7('0xd')]({'responder_id':_0x2147c6['id'],'requester_id':_0x451a9c['id'],'name':util[_0x22d7('0xe')]('Caller\x20-\x20%s',_0x203161[_0x22d7('0xf')]),'phone':_0x203161[_0x22d7('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x1395b4[_0x22d7('0x11')],_0x203161,'\x20'),'description':intUtil['getString'](_0x1395b4[_0x22d7('0x12')],_0x203161,'<br>'),'tags':getTags(_0x1395b4['Tags'],'name')},getCustomFields(_0x1395b4[_0x22d7('0x13')],_0x203161));_0x7e8b54['custom_fields']=_['mapValues'](_['keyBy'](_0x7e8b54[_0x22d7('0x14')],'id'),'value');return request({'uri':util[_0x22d7('0xe')]('%s/api/v2/tickets',_0x149dd8['remoteUri']),'method':_0x22d7('0x15'),'body':_0x7e8b54})[_0x22d7('0x16')](function(_0xb0ed6a){logger['info'](_0x22d7('0x17'));return _0xb0ed6a;});}function getUser(_0x45aa01,_0x1aafc3){if(intUtil[_0x22d7('0x18')](_0x1aafc3)){return request({'uri':util['format'](_0x22d7('0x19'),_0x45aa01['remoteUri']),'qs':{'email':_0x1aafc3}})[_0x22d7('0x16')](function(_0x5ac319){if(_0x5ac319[_0x22d7('0x1a')]){logger[_0x22d7('0xb')](_0x22d7('0x1b'));return _[_0x22d7('0x1c')](_0x5ac319,function(_0x39b16a){return _0x39b16a['contact']['email']===_0x1aafc3;});}else{logger[_0x22d7('0xb')](_0x22d7('0x1d'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x45aa01[_0x22d7('0x1e')])})[_0x22d7('0x16')](function(_0x47ef65){logger[_0x22d7('0xb')](_0x22d7('0x1f'));return _0x47ef65;});}});}else{logger[_0x22d7('0xb')](_0x22d7('0x20'));return request({'uri':util[_0x22d7('0xe')]('%s/api/v2/agents/me',_0x45aa01[_0x22d7('0x1e')])})[_0x22d7('0x16')](function(_0x534036){logger[_0x22d7('0xb')]('Admin\x20account\x20selected.');return _0x534036;});}}function getEndUser(_0x56ae80,_0x391181,_0x531ae0){logger[_0x22d7('0xb')](_0x22d7('0x21'),_0x531ae0);return request({'uri':util[_0x22d7('0xe')](_0x22d7('0x22'),_0x56ae80[_0x22d7('0x1e')]),'qs':{'phone':_0x531ae0}})[_0x22d7('0x16')](function(_0x1514a9){if(_0x1514a9[_0x22d7('0x1a')]){logger[_0x22d7('0xb')](_0x22d7('0x23'));return _[_0x22d7('0x1c')](_0x1514a9,{'phone':_0x531ae0});}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x22d7('0xe')](_0x22d7('0x22'),_0x56ae80[_0x22d7('0x1e')]),'method':_0x22d7('0x15'),'body':{'name':_0x391181,'phone':_0x531ae0}})[_0x22d7('0x16')](function(_0x2a7fc0){logger[_0x22d7('0xb')](_0x22d7('0x24'));return _0x2a7fc0;});}});}function getAuth(_0x4a7b54){return util[_0x22d7('0xe')](_0x22d7('0x25'),new Buffer(_0x4a7b54['apiKey']+':X')[_0x22d7('0x26')](_0x22d7('0x27')));}function request(_0x166b4d){logger[_0x22d7('0x28')](_0x22d7('0x29'),JSON[_0x22d7('0x2a')](_0x166b4d));return rp(_[_0x22d7('0x2b')](_0x166b4d,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x587730,_0x141d10){var _0x4def53=[];if(_0x587730&&_0x587730[_0x22d7('0x1a')]>0x0){_0x4def53=_[_0x22d7('0x2c')](_0x587730,_0x141d10);}return _0x4def53;}function getCustomFields(_0xae1039,_0x19a220){var _0x3e0730=[];var _0x32402d={'custom_fields':[]};if(_0xae1039['length']>0x0){_['forEach'](_0xae1039,function(_0x5e8028){if(_['includes']([_0x22d7('0x2d'),_0x22d7('0x2e')],_0x5e8028[_0x22d7('0x2f')])&&_0x5e8028[_0x22d7('0x30')]&&!_0x5e8028[_0x22d7('0x31')]){_0x32402d[_0x5e8028['nameField'][_0x22d7('0x32')]()]=_0x5e8028[_0x22d7('0x33')][_0x22d7('0x26')]();}else if(_[_0x22d7('0x34')]([_0x22d7('0x2d'),_0x22d7('0x2e')],_0x5e8028[_0x22d7('0x2f')])&&_0x5e8028['idField']&&_0x5e8028[_0x22d7('0x31')]){_0x32402d['custom_fields']['push']({'id':_0x5e8028[_0x22d7('0x35')],'value':_0x5e8028[_0x22d7('0x33')][_0x22d7('0x26')]()});}else if(_0x5e8028['type']===_0x22d7('0x36')&&_0x5e8028['variableName']&&_0x5e8028[_0x22d7('0x35')]&&_0x5e8028[_0x22d7('0x31')]){_0x19a220[_0x5e8028['variableName']]&&_0x32402d[_0x22d7('0x14')][_0x22d7('0x37')]({'id':_0x5e8028[_0x22d7('0x35')],'value':_0x19a220[_0x5e8028[_0x22d7('0x38')]]['toString']()});}else if(_0x5e8028[_0x22d7('0x2f')]===_0x22d7('0x39')&&_0x5e8028[_0x22d7('0x3a')]&&_0x5e8028[_0x22d7('0x3a')][_0x22d7('0x3b')]&&_0x5e8028['idField']&&_0x5e8028[_0x22d7('0x31')]){_0x19a220[_0x5e8028[_0x22d7('0x3a')][_0x22d7('0x3b')][_0x22d7('0x32')]()]&&_0x32402d['custom_fields'][_0x22d7('0x37')]({'id':_0x5e8028['idField'],'value':_0x19a220[_0x5e8028[_0x22d7('0x3a')]['name'][_0x22d7('0x32')]()][_0x22d7('0x26')]()});}});}return _0x32402d;}exports[_0x22d7('0x3c')]=function(_0x236d27,_0x1c7921,_0x444cd4,_0x14e87a,_0x4792de,_0x11eb50){var _0x108472,_0x236276;_0x11eb50['remoteUri']=intUtil[_0x22d7('0x3d')](_0x11eb50[_0x22d7('0x1e')]);_0x11eb50['serverUrl']=intUtil['stripTrailingSlash'](_0x11eb50[_0x22d7('0x3e')]);if(_0x4792de&&_0x4792de[_0x22d7('0x3f')]){logger[_0x22d7('0xb')]('[QUEUE]',_0x22d7('0x40'));_0x1c7921[_0x22d7('0x41')]=util[_0x22d7('0xe')](_0x22d7('0x42'),_0x11eb50[_0x22d7('0x3e')],_0x1c7921[_0x22d7('0x43')],md5(_0x1c7921[_0x22d7('0x43')]));}else{_0x1c7921[_0x22d7('0x41')]='';}headers[_0x22d7('0x44')]=getAuth(_0x11eb50);return getUser(_0x11eb50,_0x14e87a[_0x22d7('0x45')])[_0x22d7('0x16')](function(_0x2d3ab1){_0x108472=_0x2d3ab1;logger['info'](_0x22d7('0x46'),_0x108472['id']);return getEndUser(_0x11eb50,_0x1c7921[_0x22d7('0xf')],_0x1c7921[_0x22d7('0x10')]);})['then'](function(_0x563f10){_0x236276=_0x563f10;logger[_0x22d7('0xb')](_0x22d7('0x47'),_0x236276['id']);return getTicket(_0x11eb50,_0x108472,_0x236276,_0x444cd4,_0x1c7921);})['then'](function(_0x3d8cc2){if(_0x3d8cc2&&_0x3d8cc2['id']){logger['info'](_0x22d7('0x17'));logger[_0x22d7('0xb')](_0x22d7('0x48'),_0x3d8cc2['id']);logger[_0x22d7('0xb')](_0x22d7('0x49'),_0x22d7('0x4a'));emit(util['format'](_0x22d7('0x4b'),_0x14e87a[_0x22d7('0x3b')]),'trigger:browser:url',{'uri':util['format'](_0x22d7('0x4c'),_0x11eb50[_0x22d7('0x1e')],_0x3d8cc2['id'])});}})[_0x22d7('0x4d')](function(_0x4ada19){logger[_0x22d7('0x4e')]('[QUEUE]',JSON[_0x22d7('0x2a')](_0x4ada19));});};exports[_0x22d7('0x4f')]=function(_0x5337ed,_0x5bcf51,_0x32e71a,_0x4e32a1,_0x10ab55,_0x326b6e,_0x1d266d){var _0x1a3a12,_0x33e7d4;_0x326b6e[_0x22d7('0x1e')]=intUtil[_0x22d7('0x3d')](_0x326b6e[_0x22d7('0x1e')]);_0x326b6e[_0x22d7('0x3e')]=intUtil[_0x22d7('0x3d')](_0x326b6e[_0x22d7('0x3e')]);if(_0x1d266d&&_0x1d266d['recordingFormat']&&_0x1d266d[_0x22d7('0x50')]!==_0x22d7('0x51')){logger['info'](_0x22d7('0x52'),_0x22d7('0x40'));_0x5bcf51[_0x22d7('0x41')]=util[_0x22d7('0xe')](_0x22d7('0x42'),_0x326b6e['serverUrl'],_0x5bcf51[_0x22d7('0x43')],md5(_0x5bcf51[_0x22d7('0x43')]));}headers[_0x22d7('0x44')]=getAuth(_0x326b6e);return getUser(_0x326b6e,_0x4e32a1['email'])[_0x22d7('0x16')](function(_0x1d722f){_0x1a3a12=_0x1d722f;logger[_0x22d7('0xb')]('The\x20User\x20ID\x20is:',_0x1a3a12['id']);return getEndUser(_0x326b6e,_0x5bcf51['destcalleridname'],_0x5bcf51[_0x22d7('0x53')]);})[_0x22d7('0x16')](function(_0x16a6b2){_0x33e7d4=_0x16a6b2;logger[_0x22d7('0xb')](_0x22d7('0x47'),_0x33e7d4['id']);return getTicket(_0x326b6e,_0x1a3a12,_0x33e7d4,_0x32e71a,_0x5bcf51);})['then'](function(_0x12b9a9){if(_0x12b9a9&&_0x12b9a9['id']){logger[_0x22d7('0xb')](_0x22d7('0x17'));logger[_0x22d7('0xb')]('The\x20Ticket\x20ID\x20is:',_0x12b9a9['id']);logger[_0x22d7('0xb')](_0x22d7('0x52'),_0x22d7('0x4a'));emit(util['format'](_0x22d7('0x4b'),_0x4e32a1['name']),_0x22d7('0x54'),{'uri':util[_0x22d7('0xe')]('%s/helpdesk/tickets/%d',_0x326b6e['remoteUri'],_0x12b9a9['id'])});}})[_0x22d7('0x4d')](function(_0x1ba885){logger[_0x22d7('0x4e')](_0x22d7('0x52'),JSON[_0x22d7('0x2a')](_0x1ba885));});};exports[_0x22d7('0x55')]=function(_0x2913be,_0x54cf5e,_0x1a59dd,_0xe0dd24,_0x398ced,_0x2fce16){var _0x25aa0f,_0x229308;_0x2fce16[_0x22d7('0x1e')]=intUtil[_0x22d7('0x3d')](_0x2fce16['remoteUri']);_0x2fce16[_0x22d7('0x3e')]=intUtil[_0x22d7('0x3d')](_0x2fce16[_0x22d7('0x3e')]);if(_0x398ced&&_0x398ced[_0x22d7('0x3f')]){logger[_0x22d7('0xb')]('['+_0x54cf5e[_0x22d7('0x56')][_0x22d7('0x57')]()+']',_0x22d7('0x40'));_0x54cf5e[_0x22d7('0x41')]=util[_0x22d7('0xe')](_0x22d7('0x42'),_0x2fce16['serverUrl'],_0x54cf5e[_0x22d7('0x43')],md5(_0x54cf5e[_0x22d7('0x43')]));}else{_0x54cf5e[_0x22d7('0x41')]='';}headers[_0x22d7('0x44')]=getAuth(_0x2fce16);return getUser(_0x2fce16,'')[_0x22d7('0x16')](function(_0x13d7e9){_0x25aa0f=_0x13d7e9;logger['info'](_0x22d7('0x46'),_0x25aa0f['id']);return getEndUser(_0x2fce16,_0x54cf5e[_0x22d7('0xf')],_0x54cf5e[_0x22d7('0x10')]);})[_0x22d7('0x16')](function(_0x25e8b1){_0x229308=_0x25e8b1;logger[_0x22d7('0xb')]('The\x20Enduser\x20ID\x20is:',_0x229308['id']);return getTicket(_0x2fce16,_0x25aa0f,_0x229308,_0x1a59dd,_0x54cf5e);})[_0x22d7('0x16')](function(_0x34e002){if(_0x34e002){logger[_0x22d7('0xb')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x34e002['id']);}})[_0x22d7('0x4d')](function(_0x2ee6c3){logger[_0x22d7('0x4e')]('['+_0x54cf5e['lastevent']['toUpperCase']()+']',JSON['stringify'](_0x2ee6c3));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56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\ No newline at end of file