Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index b47335f..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x672a=['recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','%s/helpdesk/tickets/%d','catch','error','unmanaged','lastevent','toUpperCase','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','Subjects','getString','name','Fields','custom_fields','mapValues','value','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','format','%s/api/v2/agents','length','Agent\x20found!','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','nameField','customField','toLowerCase','content','type','push','idField','variable','variableName','customVariable','Variable','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!'];(function(_0x5e8602,_0x2ce012){var _0x4434fb=function(_0x5ea1cb){while(--_0x5ea1cb){_0x5e8602['push'](_0x5e8602['shift']());}};_0x4434fb(++_0x2ce012);}(_0x672a,0x76));var _0xa672=function(_0x292310,_0x27accd){_0x292310=_0x292310-0x0;var _0x369a9f=_0x672a[_0x292310];return _0x369a9f;};'use strict';var _=require('lodash');var rp=require(_0xa672('0x0'));var md5=require(_0xa672('0x1'));var util=require(_0xa672('0x2'));var Redis=require(_0xa672('0x3'));var intUtil=require(_0xa672('0x4'));var config=require(_0xa672('0x5'));var logger=require(_0xa672('0x6'))(_0xa672('0x7'));config['redis']=_[_0xa672('0x8')](config[_0xa672('0x9')],{'host':_0xa672('0xa'),'port':0x18eb});var io=require(_0xa672('0xb'))(new Redis(config['redis']));var headers={'Content-Type':_0xa672('0xc'),'Accept':_0xa672('0xc')};function emit(_0xf8560c,_0x5a45c2,_0x1192f2){io['to'](_0xf8560c)[_0xa672('0xd')](_0x5a45c2,_0x1192f2);}function getTicket(_0x3061dc,_0x490185,_0x356b0e,_0x5e53c1,_0x19b0bb){logger[_0xa672('0xe')](_0xa672('0xf'));var _0x193d58=_['merge']({'responder_id':_0x490185['id'],'requester_id':_0x356b0e['id'],'name':util['format'](_0xa672('0x10'),_0x19b0bb['calleridname']),'phone':_0x19b0bb['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x5e53c1[_0xa672('0x11')],_0x19b0bb,'\x20'),'description':intUtil[_0xa672('0x12')](_0x5e53c1['Descriptions'],_0x19b0bb,'<br>'),'tags':getTags(_0x5e53c1['Tags'],_0xa672('0x13'))},getCustomFields(_0x5e53c1[_0xa672('0x14')],_0x19b0bb));_0x193d58[_0xa672('0x15')]=_[_0xa672('0x16')](_['keyBy'](_0x193d58['custom_fields'],'id'),_0xa672('0x17'));return request({'uri':util['format'](_0xa672('0x18'),_0x3061dc[_0xa672('0x19')]),'method':_0xa672('0x1a'),'body':_0x193d58})[_0xa672('0x1b')](function(_0x1d6a48){logger['info'](_0xa672('0x1c'));return _0x1d6a48;});}function getUser(_0x34e405,_0x2430c6){if(intUtil['validateEmail'](_0x2430c6)){return request({'uri':util[_0xa672('0x1d')](_0xa672('0x1e'),_0x34e405['remoteUri']),'qs':{'email':_0x2430c6}})[_0xa672('0x1b')](function(_0x3f2c81){if(_0x3f2c81[_0xa672('0x1f')]){logger[_0xa672('0xe')](_0xa672('0x20'));return _[_0xa672('0x21')](_0x3f2c81,function(_0x27bd5f){return _0x27bd5f[_0xa672('0x22')]['email']===_0x2430c6;});}else{logger[_0xa672('0xe')](_0xa672('0x23'));return request({'uri':util[_0xa672('0x1d')](_0xa672('0x24'),_0x34e405[_0xa672('0x19')])})['then'](function(_0x545f22){logger['info']('Admin\x20account\x20selected.');return _0x545f22;});}});}else{logger[_0xa672('0xe')](_0xa672('0x25'));return request({'uri':util[_0xa672('0x1d')]('%s/api/v2/agents/me',_0x34e405['remoteUri'])})[_0xa672('0x1b')](function(_0x52ec5f){logger[_0xa672('0xe')]('Admin\x20account\x20selected.');return _0x52ec5f;});}}function getEndUser(_0x552b57,_0x22270b,_0x5d6a53){logger[_0xa672('0xe')](_0xa672('0x26'),_0x5d6a53);return request({'uri':util[_0xa672('0x1d')](_0xa672('0x27'),_0x552b57['remoteUri']),'qs':{'phone':_0x5d6a53}})[_0xa672('0x1b')](function(_0x235313){if(_0x235313['length']){logger[_0xa672('0xe')]('Enduser\x20found!');return _[_0xa672('0x21')](_0x235313,{'phone':_0x5d6a53});}else{logger[_0xa672('0xe')](_0xa672('0x28'));return request({'uri':util['format'](_0xa672('0x27'),_0x552b57[_0xa672('0x19')]),'method':_0xa672('0x1a'),'body':{'name':_0x22270b,'phone':_0x5d6a53}})[_0xa672('0x1b')](function(_0x5e96a6){logger[_0xa672('0xe')](_0xa672('0x29'));return _0x5e96a6;});}});}function getAuth(_0x3a6a26){return util[_0xa672('0x1d')](_0xa672('0x2a'),new Buffer(_0x3a6a26['apiKey']+':X')[_0xa672('0x2b')](_0xa672('0x2c')));}function request(_0x204b02){logger['debug'](_0xa672('0x2d'),JSON[_0xa672('0x2e')](_0x204b02));return rp(_[_0xa672('0x8')](_0x204b02,{'method':_0xa672('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x37d732,_0x4a935f){var _0x3323e=[];if(_0x37d732&&_0x37d732[_0xa672('0x1f')]>0x0){_0x3323e=_[_0xa672('0x30')](_0x37d732,_0x4a935f);}return _0x3323e;}function getCustomFields(_0x243519,_0x149462){var _0xb27d48=[];var _0x1c22f8={'custom_fields':[]};if(_0x243519['length']>0x0){_[_0xa672('0x31')](_0x243519,function(_0x38c35e){if(_[_0xa672('0x32')]([_0xa672('0x33'),_0xa672('0x34')],_0x38c35e['type'])&&_0x38c35e[_0xa672('0x35')]&&!_0x38c35e[_0xa672('0x36')]){_0x1c22f8[_0x38c35e[_0xa672('0x35')][_0xa672('0x37')]()]=_0x38c35e[_0xa672('0x38')][_0xa672('0x2b')]();}else if(_['includes']([_0xa672('0x33'),_0xa672('0x34')],_0x38c35e[_0xa672('0x39')])&&_0x38c35e['idField']&&_0x38c35e[_0xa672('0x36')]){_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x38c35e[_0xa672('0x38')]['toString']()});}else if(_0x38c35e[_0xa672('0x39')]===_0xa672('0x3c')&&_0x38c35e[_0xa672('0x3d')]&&_0x38c35e[_0xa672('0x3b')]&&_0x38c35e[_0xa672('0x36')]){_0x149462[_0x38c35e[_0xa672('0x3d')]]&&_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x149462[_0x38c35e[_0xa672('0x3d')]][_0xa672('0x2b')]()});}else if(_0x38c35e[_0xa672('0x39')]===_0xa672('0x3e')&&_0x38c35e[_0xa672('0x3f')]&&_0x38c35e[_0xa672('0x3f')][_0xa672('0x13')]&&_0x38c35e[_0xa672('0x3b')]&&_0x38c35e[_0xa672('0x36')]){_0x149462[_0x38c35e[_0xa672('0x3f')]['name'][_0xa672('0x37')]()]&&_0x1c22f8[_0xa672('0x15')][_0xa672('0x3a')]({'id':_0x38c35e[_0xa672('0x3b')],'value':_0x149462[_0x38c35e[_0xa672('0x3f')][_0xa672('0x13')][_0xa672('0x37')]()][_0xa672('0x2b')]()});}});}return _0x1c22f8;}exports['queue']=function(_0x1e0f2a,_0xdc578c,_0x2a90e6,_0x5417e9,_0x158de3,_0x52e06a){var _0x266a1d,_0x1e99b0;_0x52e06a['remoteUri']=intUtil['stripTrailingSlash'](_0x52e06a[_0xa672('0x19')]);_0x52e06a[_0xa672('0x40')]=intUtil['stripTrailingSlash'](_0x52e06a[_0xa672('0x40')]);if(_0x158de3&&_0x158de3[_0xa672('0x41')]){logger[_0xa672('0xe')](_0xa672('0x42'),_0xa672('0x43'));_0xdc578c[_0xa672('0x44')]=util[_0xa672('0x1d')](_0xa672('0x45'),_0x52e06a[_0xa672('0x40')],_0xdc578c[_0xa672('0x46')],md5(_0xdc578c[_0xa672('0x46')]));}else{_0xdc578c[_0xa672('0x44')]='';}headers['Authorization']=getAuth(_0x52e06a);return getUser(_0x52e06a,_0x5417e9[_0xa672('0x47')])[_0xa672('0x1b')](function(_0x512786){_0x266a1d=_0x512786;logger[_0xa672('0xe')](_0xa672('0x48'),_0x266a1d['id']);return getEndUser(_0x52e06a,_0xdc578c[_0xa672('0x49')],_0xdc578c[_0xa672('0x4a')]);})[_0xa672('0x1b')](function(_0x46ad94){_0x1e99b0=_0x46ad94;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x1e99b0['id']);return getTicket(_0x52e06a,_0x266a1d,_0x1e99b0,_0x2a90e6,_0xdc578c);})['then'](function(_0x543324){if(_0x543324&&_0x543324['id']){logger[_0xa672('0xe')]('Ticket\x20created!');logger[_0xa672('0xe')](_0xa672('0x4c'),_0x543324['id']);logger[_0xa672('0xe')](_0xa672('0x42'),_0xa672('0x4d'));emit(util[_0xa672('0x1d')](_0xa672('0x4e'),_0x5417e9[_0xa672('0x13')]),_0xa672('0x4f'),{'uri':util['format']('%s/helpdesk/tickets/%d',_0x52e06a['remoteUri'],_0x543324['id'])});}})['catch'](function(_0xfdc1cc){logger['error'](_0xa672('0x42'),JSON[_0xa672('0x2e')](_0xfdc1cc));});};exports[_0xa672('0x50')]=function(_0x31957e,_0xa04ae4,_0x42599c,_0x512a7b,_0x29ccf3,_0x5ca2d9,_0x209e14){var _0x5bd87f,_0x53fcdf;_0x5ca2d9[_0xa672('0x19')]=intUtil[_0xa672('0x51')](_0x5ca2d9[_0xa672('0x19')]);_0x5ca2d9[_0xa672('0x40')]=intUtil[_0xa672('0x51')](_0x5ca2d9[_0xa672('0x40')]);if(_0x209e14&&_0x209e14['recordingFormat']&&_0x209e14[_0xa672('0x52')]!==_0xa672('0x53')){logger[_0xa672('0xe')](_0xa672('0x54'),_0xa672('0x43'));_0xa04ae4[_0xa672('0x44')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5ca2d9[_0xa672('0x40')],_0xa04ae4[_0xa672('0x46')],md5(_0xa04ae4['uniqueid']));}headers[_0xa672('0x55')]=getAuth(_0x5ca2d9);return getUser(_0x5ca2d9,_0x512a7b[_0xa672('0x47')])['then'](function(_0x25ab7a){_0x5bd87f=_0x25ab7a;logger['info'](_0xa672('0x48'),_0x5bd87f['id']);return getEndUser(_0x5ca2d9,_0xa04ae4[_0xa672('0x56')],_0xa04ae4['destcalleridnum']);})[_0xa672('0x1b')](function(_0x1280fb){_0x53fcdf=_0x1280fb;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x53fcdf['id']);return getTicket(_0x5ca2d9,_0x5bd87f,_0x53fcdf,_0x42599c,_0xa04ae4);})[_0xa672('0x1b')](function(_0x348336){if(_0x348336&&_0x348336['id']){logger[_0xa672('0xe')](_0xa672('0x1c'));logger[_0xa672('0xe')](_0xa672('0x4c'),_0x348336['id']);logger[_0xa672('0xe')](_0xa672('0x54'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xa672('0x4e'),_0x512a7b[_0xa672('0x13')]),_0xa672('0x4f'),{'uri':util[_0xa672('0x1d')](_0xa672('0x57'),_0x5ca2d9['remoteUri'],_0x348336['id'])});}})[_0xa672('0x58')](function(_0x59b6f8){logger[_0xa672('0x59')]('[OUTBOUND]',JSON[_0xa672('0x2e')](_0x59b6f8));});};exports[_0xa672('0x5a')]=function(_0x47449a,_0x17af32,_0x21766f,_0x5b27df,_0x537bde,_0x377e9b){var _0x340d38,_0x4b25bb;_0x377e9b[_0xa672('0x19')]=intUtil[_0xa672('0x51')](_0x377e9b['remoteUri']);_0x377e9b[_0xa672('0x40')]=intUtil[_0xa672('0x51')](_0x377e9b[_0xa672('0x40')]);if(_0x537bde&&_0x537bde[_0xa672('0x41')]){logger['info']('['+_0x17af32[_0xa672('0x5b')][_0xa672('0x5c')]()+']',_0xa672('0x43'));_0x17af32[_0xa672('0x44')]=util[_0xa672('0x1d')](_0xa672('0x45'),_0x377e9b[_0xa672('0x40')],_0x17af32[_0xa672('0x46')],md5(_0x17af32[_0xa672('0x46')]));}else{_0x17af32[_0xa672('0x44')]='';}headers[_0xa672('0x55')]=getAuth(_0x377e9b);return getUser(_0x377e9b,'')[_0xa672('0x1b')](function(_0x1a1196){_0x340d38=_0x1a1196;logger[_0xa672('0xe')](_0xa672('0x48'),_0x340d38['id']);return getEndUser(_0x377e9b,_0x17af32[_0xa672('0x49')],_0x17af32[_0xa672('0x4a')]);})[_0xa672('0x1b')](function(_0x590f4b){_0x4b25bb=_0x590f4b;logger[_0xa672('0xe')](_0xa672('0x4b'),_0x4b25bb['id']);return getTicket(_0x377e9b,_0x340d38,_0x4b25bb,_0x21766f,_0x17af32);})['then'](function(_0x18ad06){if(_0x18ad06){logger[_0xa672('0xe')](_0xa672('0x1c'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x18ad06['id']);}})['catch'](function(_0x213fc5){logger['error']('['+_0x17af32[_0xa672('0x5b')][_0xa672('0x5c')]()+']',JSON[_0xa672('0x2e')](_0x213fc5));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file