Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index b875bc9..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7890=['emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','then','Ticket\x20created!','validateEmail','Agent\x20found!','find','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','length','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','string','idField','push','variable','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','error','recordingFormat','none','destcalleridname','destcalleridnum','unmanaged','monitor_format','lastevent','request-promise','md5','../../../../config/logger','freshdesk','redis','defaults','localhost','application/json'];(function(_0x321bb2,_0x202794){var _0x9c12ed=function(_0x263dd3){while(--_0x263dd3){_0x321bb2['push'](_0x321bb2['shift']());}};_0x9c12ed(++_0x202794);}(_0x7890,0x103));var _0x0789=function(_0x2ca814,_0x463ba0){_0x2ca814=_0x2ca814-0x0;var _0x532e0f=_0x7890[_0x2ca814];return _0x532e0f;};'use strict';var _=require('lodash');var rp=require(_0x0789('0x0'));var md5=require(_0x0789('0x1'));var util=require('util');var Redis=require('ioredis');var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x0789('0x2'))(_0x0789('0x3'));config[_0x0789('0x4')]=_[_0x0789('0x5')](config['redis'],{'host':_0x0789('0x6'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x0789('0x4')]));var headers={'Content-Type':_0x0789('0x7'),'Accept':_0x0789('0x7')};function emit(_0x4afb5f,_0x37ade0,_0x4d04de){io['to'](_0x4afb5f)[_0x0789('0x8')](_0x37ade0,_0x4d04de);}function getTicket(_0x3ca689,_0xf0a523,_0x50ffb1,_0x42463a,_0x14e0b0){logger[_0x0789('0x9')](_0x0789('0xa'));var _0x225051=_[_0x0789('0xb')]({'responder_id':_0xf0a523['id'],'requester_id':_0x50ffb1['id'],'name':util[_0x0789('0xc')]('Caller\x20-\x20%s',_0x14e0b0[_0x0789('0xd')]),'phone':_0x14e0b0[_0x0789('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x0789('0xf')](_0x42463a['Subjects'],_0x14e0b0,'\x20'),'description':intUtil[_0x0789('0xf')](_0x42463a[_0x0789('0x10')],_0x14e0b0,_0x0789('0x11')),'tags':getTags(_0x42463a[_0x0789('0x12')],_0x0789('0x13'))},getCustomFields(_0x42463a[_0x0789('0x14')],_0x14e0b0));_0x225051[_0x0789('0x15')]=_[_0x0789('0x16')](_[_0x0789('0x17')](_0x225051[_0x0789('0x15')],'id'),_0x0789('0x18'));return request({'uri':util[_0x0789('0xc')](_0x0789('0x19'),_0x3ca689[_0x0789('0x1a')]),'method':'POST','body':_0x225051})[_0x0789('0x1b')](function(_0x280cb2){logger[_0x0789('0x9')](_0x0789('0x1c'));return _0x280cb2;});}function getUser(_0x4fb390,_0x75d699){if(intUtil[_0x0789('0x1d')](_0x75d699)){return request({'uri':util[_0x0789('0xc')]('%s/api/v2/agents',_0x4fb390[_0x0789('0x1a')]),'qs':{'email':_0x75d699}})[_0x0789('0x1b')](function(_0x32d449){if(_0x32d449['length']){logger[_0x0789('0x9')](_0x0789('0x1e'));return _[_0x0789('0x1f')](_0x32d449,function(_0x2695b0){return _0x2695b0['contact'][_0x0789('0x20')]===_0x75d699;});}else{logger[_0x0789('0x9')](_0x0789('0x21'));return request({'uri':util[_0x0789('0xc')](_0x0789('0x22'),_0x4fb390[_0x0789('0x1a')])})[_0x0789('0x1b')](function(_0x40cebc){logger[_0x0789('0x9')](_0x0789('0x23'));return _0x40cebc;});}});}else{logger[_0x0789('0x9')](_0x0789('0x24'));return request({'uri':util[_0x0789('0xc')](_0x0789('0x22'),_0x4fb390[_0x0789('0x1a')])})[_0x0789('0x1b')](function(_0x51e92b){logger[_0x0789('0x9')](_0x0789('0x23'));return _0x51e92b;});}}function getEndUser(_0xb9dd3,_0x5a0c2a,_0x255a1a){logger['info'](_0x0789('0x25'),_0x255a1a);return request({'uri':util[_0x0789('0xc')](_0x0789('0x26'),_0xb9dd3[_0x0789('0x1a')]),'qs':{'phone':_0x255a1a}})[_0x0789('0x1b')](function(_0x3e1689){if(_0x3e1689[_0x0789('0x27')]){logger[_0x0789('0x9')](_0x0789('0x28'));return _['find'](_0x3e1689,{'phone':_0x255a1a});}else{logger['info'](_0x0789('0x29'));return request({'uri':util['format']('%s/api/v2/contacts',_0xb9dd3[_0x0789('0x1a')]),'method':_0x0789('0x2a'),'body':{'name':_0x5a0c2a,'phone':_0x255a1a}})[_0x0789('0x1b')](function(_0x241ade){logger[_0x0789('0x9')]('Enduser\x20created.');return _0x241ade;});}});}function getAuth(_0x45f223){return util[_0x0789('0xc')](_0x0789('0x2b'),new Buffer(_0x45f223[_0x0789('0x2c')]+':X')[_0x0789('0x2d')](_0x0789('0x2e')));}function request(_0x40250e){logger['debug'](_0x0789('0x2f'),JSON[_0x0789('0x30')](_0x40250e));return rp(_[_0x0789('0x5')](_0x40250e,{'method':_0x0789('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x4caf46,_0xcff861){var _0x1fee3d=[];if(_0x4caf46&&_0x4caf46[_0x0789('0x27')]>0x0){_0x1fee3d=_[_0x0789('0x32')](_0x4caf46,_0xcff861);}return _0x1fee3d;}function getCustomFields(_0x11dccc,_0x1f03bd){var _0x15bb70=[];var _0x1aade0={'custom_fields':[]};if(_0x11dccc['length']>0x0){_[_0x0789('0x33')](_0x11dccc,function(_0x16633f){if(_[_0x0789('0x34')](['string',_0x0789('0x35')],_0x16633f[_0x0789('0x36')])&&_0x16633f[_0x0789('0x37')]&&!_0x16633f[_0x0789('0x38')]){_0x1aade0[_0x16633f['nameField'][_0x0789('0x39')]()]=_0x16633f[_0x0789('0x3a')][_0x0789('0x2d')]();}else if(_[_0x0789('0x34')]([_0x0789('0x3b'),_0x0789('0x35')],_0x16633f[_0x0789('0x36')])&&_0x16633f[_0x0789('0x3c')]&&_0x16633f[_0x0789('0x38')]){_0x1aade0[_0x0789('0x15')][_0x0789('0x3d')]({'id':_0x16633f[_0x0789('0x3c')],'value':_0x16633f[_0x0789('0x3a')][_0x0789('0x2d')]()});}else if(_0x16633f[_0x0789('0x36')]===_0x0789('0x3e')&&_0x16633f['variableName']&&_0x16633f[_0x0789('0x3c')]&&_0x16633f['customField']){_0x1f03bd[_0x16633f[_0x0789('0x3f')]]&&_0x1aade0[_0x0789('0x15')][_0x0789('0x3d')]({'id':_0x16633f[_0x0789('0x3c')],'value':_0x1f03bd[_0x16633f[_0x0789('0x3f')]][_0x0789('0x2d')]()});}else if(_0x16633f[_0x0789('0x36')]===_0x0789('0x40')&&_0x16633f[_0x0789('0x41')]&&_0x16633f[_0x0789('0x41')][_0x0789('0x13')]&&_0x16633f[_0x0789('0x3c')]&&_0x16633f[_0x0789('0x38')]){_0x1f03bd[_0x16633f[_0x0789('0x41')][_0x0789('0x13')][_0x0789('0x39')]()]&&_0x1aade0['custom_fields']['push']({'id':_0x16633f[_0x0789('0x3c')],'value':_0x1f03bd[_0x16633f['Variable'][_0x0789('0x13')][_0x0789('0x39')]()]['toString']()});}});}return _0x1aade0;}exports[_0x0789('0x42')]=function(_0x21851f,_0x2681d6,_0x5a68b2,_0x1b5140,_0x16232d,_0x2954ca){var _0x7fb3ae,_0x9bfdee;_0x2954ca[_0x0789('0x1a')]=intUtil['stripTrailingSlash'](_0x2954ca[_0x0789('0x1a')]);_0x2954ca[_0x0789('0x43')]=intUtil[_0x0789('0x44')](_0x2954ca[_0x0789('0x43')]);if(_0x16232d&&_0x16232d['monitor_format']){logger[_0x0789('0x9')](_0x0789('0x45'),_0x0789('0x46'));_0x2681d6[_0x0789('0x47')]=util[_0x0789('0xc')](_0x0789('0x48'),_0x2954ca[_0x0789('0x43')],_0x2681d6['uniqueid'],md5(_0x2681d6[_0x0789('0x49')]));}else{_0x2681d6[_0x0789('0x47')]='';}headers[_0x0789('0x4a')]=getAuth(_0x2954ca);return getUser(_0x2954ca,_0x1b5140['email'])[_0x0789('0x1b')](function(_0x44c5ef){_0x7fb3ae=_0x44c5ef;logger['info']('The\x20User\x20ID\x20is:',_0x7fb3ae['id']);return getEndUser(_0x2954ca,_0x2681d6[_0x0789('0xd')],_0x2681d6[_0x0789('0xe')]);})[_0x0789('0x1b')](function(_0x15dfb7){_0x9bfdee=_0x15dfb7;logger[_0x0789('0x9')](_0x0789('0x4b'),_0x9bfdee['id']);return getTicket(_0x2954ca,_0x7fb3ae,_0x9bfdee,_0x5a68b2,_0x2681d6);})['then'](function(_0x342253){if(_0x342253&&_0x342253['id']){logger[_0x0789('0x9')](_0x0789('0x1c'));logger['info'](_0x0789('0x4c'),_0x342253['id']);logger['info'](_0x0789('0x45'),_0x0789('0x4d'));emit(util['format'](_0x0789('0x4e'),_0x1b5140[_0x0789('0x13')]),_0x0789('0x4f'),{'uri':util[_0x0789('0xc')](_0x0789('0x50'),_0x2954ca[_0x0789('0x1a')],_0x342253['id'])});}})['catch'](function(_0x53699d){logger[_0x0789('0x51')]('[QUEUE]',JSON[_0x0789('0x30')](_0x53699d));});};exports['outbound']=function(_0x296f55,_0x5919cf,_0x122596,_0x37342d,_0x6082bc,_0x946ce4,_0x738ebb){var _0x28815b,_0x1278af;_0x946ce4[_0x0789('0x1a')]=intUtil[_0x0789('0x44')](_0x946ce4[_0x0789('0x1a')]);_0x946ce4[_0x0789('0x43')]=intUtil[_0x0789('0x44')](_0x946ce4['serverUrl']);if(_0x738ebb&&_0x738ebb[_0x0789('0x52')]&&_0x738ebb[_0x0789('0x52')]!==_0x0789('0x53')){logger[_0x0789('0x9')]('[OUTBOUND]',_0x0789('0x46'));_0x5919cf['recordingURL']=util[_0x0789('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x946ce4[_0x0789('0x43')],_0x5919cf[_0x0789('0x49')],md5(_0x5919cf['uniqueid']));}headers[_0x0789('0x4a')]=getAuth(_0x946ce4);return getUser(_0x946ce4,_0x37342d[_0x0789('0x20')])[_0x0789('0x1b')](function(_0x1ae500){_0x28815b=_0x1ae500;logger[_0x0789('0x9')]('The\x20User\x20ID\x20is:',_0x28815b['id']);return getEndUser(_0x946ce4,_0x5919cf[_0x0789('0x54')],_0x5919cf[_0x0789('0x55')]);})['then'](function(_0x55e1c9){_0x1278af=_0x55e1c9;logger['info'](_0x0789('0x4b'),_0x1278af['id']);return getTicket(_0x946ce4,_0x28815b,_0x1278af,_0x122596,_0x5919cf);})[_0x0789('0x1b')](function(_0x1ecae2){if(_0x1ecae2&&_0x1ecae2['id']){logger[_0x0789('0x9')]('Ticket\x20created!');logger[_0x0789('0x9')](_0x0789('0x4c'),_0x1ecae2['id']);logger[_0x0789('0x9')]('[OUTBOUND]',_0x0789('0x4d'));emit(util[_0x0789('0xc')](_0x0789('0x4e'),_0x37342d[_0x0789('0x13')]),_0x0789('0x4f'),{'uri':util[_0x0789('0xc')](_0x0789('0x50'),_0x946ce4[_0x0789('0x1a')],_0x1ecae2['id'])});}})['catch'](function(_0x2cd29d){logger[_0x0789('0x51')]('[OUTBOUND]',JSON[_0x0789('0x30')](_0x2cd29d));});};exports[_0x0789('0x56')]=function(_0x2a7283,_0x500d36,_0x48d677,_0x30b8c0,_0x5cf5e6,_0x260b24){var _0x1103f2,_0x3ed87c;_0x260b24['remoteUri']=intUtil[_0x0789('0x44')](_0x260b24[_0x0789('0x1a')]);_0x260b24[_0x0789('0x43')]=intUtil[_0x0789('0x44')](_0x260b24[_0x0789('0x43')]);if(_0x5cf5e6&&_0x5cf5e6[_0x0789('0x57')]){logger['info']('['+_0x500d36[_0x0789('0x58')]['toUpperCase']()+']',_0x0789('0x46'));_0x500d36[_0x0789('0x47')]=util[_0x0789('0xc')](_0x0789('0x48'),_0x260b24['serverUrl'],_0x500d36[_0x0789('0x49')],md5(_0x500d36[_0x0789('0x49')]));}else{_0x500d36[_0x0789('0x47')]='';}headers[_0x0789('0x4a')]=getAuth(_0x260b24);return getUser(_0x260b24,'')[_0x0789('0x1b')](function(_0x5da892){_0x1103f2=_0x5da892;logger['info']('The\x20User\x20ID\x20is:',_0x1103f2['id']);return getEndUser(_0x260b24,_0x500d36[_0x0789('0xd')],_0x500d36[_0x0789('0xe')]);})['then'](function(_0x4c4235){_0x3ed87c=_0x4c4235;logger[_0x0789('0x9')](_0x0789('0x4b'),_0x3ed87c['id']);return getTicket(_0x260b24,_0x1103f2,_0x3ed87c,_0x48d677,_0x500d36);})[_0x0789('0x1b')](function(_0x437ef9){if(_0x437ef9){logger['info'](_0x0789('0x1c'));logger[_0x0789('0x9')](_0x0789('0x4c'),_0x437ef9['id']);}})['catch'](function(_0x218eca){logger[_0x0789('0x51')]('['+_0x500d36[_0x0789('0x58')]['toUpperCase']()+']',JSON['stringify'](_0x218eca));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file