Built motion from commit ffdca78c.|2.6.24
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index c63c8ec..7fb331b 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x3912=['Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Basic\x20%s','apiKey','base64','debug','[HTTP]','stringify','defaults','GET','forEach','includes','string','picklist','nameField','toLowerCase','toString','type','customField','push','content','variable','variableName','idField','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','email','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','toUpperCase','lastevent','request-promise','md5','util','ioredis','./util','../../../../config/logger','freshdesk','redis','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Tags','name','custom_fields','mapValues','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','length','Agent\x20found!','find','contact'];(function(_0x413feb,_0x10477f){var _0x40ee88=function(_0x32a3f6){while(--_0x32a3f6){_0x413feb['push'](_0x413feb['shift']());}};_0x40ee88(++_0x10477f);}(_0x3912,0x95));var _0x2391=function(_0x335d86,_0x1782a2){_0x335d86=_0x335d86-0x0;var _0x36dfa1=_0x3912[_0x335d86];return _0x36dfa1;};'use strict';var _=require('lodash');var rp=require(_0x2391('0x0'));var md5=require(_0x2391('0x1'));var util=require(_0x2391('0x2'));var Redis=require(_0x2391('0x3'));var intUtil=require(_0x2391('0x4'));var config=require('../../../../config/environment');var logger=require(_0x2391('0x5'))(_0x2391('0x6'));config[_0x2391('0x7')]=_['defaults'](config[_0x2391('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x2391('0x8'))(new Redis(config[_0x2391('0x7')]));var headers={'Content-Type':_0x2391('0x9'),'Accept':_0x2391('0x9')};function emit(_0x12dd6f,_0x36f01a,_0x13a9d2){io['to'](_0x12dd6f)[_0x2391('0xa')](_0x36f01a,_0x13a9d2);}function getTicket(_0x9884c2,_0x48ddeb,_0x10f8fd,_0x44f89f,_0x458a26){logger[_0x2391('0xb')](_0x2391('0xc'));var _0x3d1045=_[_0x2391('0xd')]({'responder_id':_0x48ddeb['id'],'requester_id':_0x10f8fd['id'],'name':util[_0x2391('0xe')](_0x2391('0xf'),_0x458a26['calleridname']),'phone':_0x458a26[_0x2391('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x2391('0x11')](_0x44f89f[_0x2391('0x12')],_0x458a26,'\x20'),'description':intUtil[_0x2391('0x11')](_0x44f89f['Descriptions'],_0x458a26,'<br>'),'tags':getTags(_0x44f89f[_0x2391('0x13')],_0x2391('0x14'))},getCustomFields(_0x44f89f['Fields'],_0x458a26));_0x3d1045[_0x2391('0x15')]=_[_0x2391('0x16')](_['keyBy'](_0x3d1045['custom_fields'],'id'),'value');return request({'uri':util['format'](_0x2391('0x17'),_0x9884c2[_0x2391('0x18')]),'method':_0x2391('0x19'),'body':_0x3d1045})[_0x2391('0x1a')](function(_0x50b470){logger[_0x2391('0xb')](_0x2391('0x1b'));return _0x50b470;});}function getUser(_0x39f20e,_0x5d1de7){if(intUtil[_0x2391('0x1c')](_0x5d1de7)){return request({'uri':util[_0x2391('0xe')]('%s/api/v2/agents',_0x39f20e[_0x2391('0x18')]),'qs':{'email':_0x5d1de7}})['then'](function(_0x3932b7){if(_0x3932b7[_0x2391('0x1d')]){logger[_0x2391('0xb')](_0x2391('0x1e'));return _[_0x2391('0x1f')](_0x3932b7,function(_0x25a33e){return _0x25a33e[_0x2391('0x20')]['email']===_0x5d1de7;});}else{logger[_0x2391('0xb')](_0x2391('0x21'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x39f20e[_0x2391('0x18')])})['then'](function(_0x4f8345){logger['info'](_0x2391('0x22'));return _0x4f8345;});}});}else{logger[_0x2391('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x2391('0xe')]('%s/api/v2/agents/me',_0x39f20e[_0x2391('0x18')])})[_0x2391('0x1a')](function(_0x4468a3){logger['info']('Admin\x20account\x20selected.');return _0x4468a3;});}}function getEndUser(_0x4520d5,_0x21c422,_0x4c57ef){logger[_0x2391('0xb')](_0x2391('0x23'),_0x4c57ef);return request({'uri':util['format'](_0x2391('0x24'),_0x4520d5['remoteUri']),'qs':{'phone':_0x4c57ef}})[_0x2391('0x1a')](function(_0x21947c){if(_0x21947c[_0x2391('0x1d')]){logger[_0x2391('0xb')]('Enduser\x20found!');return _[_0x2391('0x1f')](_0x21947c,{'phone':_0x4c57ef});}else{logger['info'](_0x2391('0x25'));return request({'uri':util[_0x2391('0xe')](_0x2391('0x24'),_0x4520d5['remoteUri']),'method':_0x2391('0x19'),'body':{'name':_0x21c422,'phone':_0x4c57ef}})[_0x2391('0x1a')](function(_0x51cc47){logger[_0x2391('0xb')]('Enduser\x20created.');return _0x51cc47;});}});}function getAuth(_0x102438){return util[_0x2391('0xe')](_0x2391('0x26'),new Buffer(_0x102438[_0x2391('0x27')]+':X')['toString'](_0x2391('0x28')));}function request(_0x2e9b84){logger[_0x2391('0x29')](_0x2391('0x2a'),JSON[_0x2391('0x2b')](_0x2e9b84));return rp(_[_0x2391('0x2c')](_0x2e9b84,{'method':_0x2391('0x2d'),'headers':headers,'json':!![]}));}function getTags(_0x5ef921,_0x48c2cf){var _0x13fbe9=[];if(_0x5ef921&&_0x5ef921['length']>0x0){_0x13fbe9=_['map'](_0x5ef921,_0x48c2cf);}return _0x13fbe9;}function getCustomFields(_0x181a02,_0x1e9f25){var _0x37b27a=[];var _0x5ed6e3={'custom_fields':[]};if(_0x181a02[_0x2391('0x1d')]>0x0){_[_0x2391('0x2e')](_0x181a02,function(_0x517ac5){if(_[_0x2391('0x2f')]([_0x2391('0x30'),_0x2391('0x31')],_0x517ac5['type'])&&_0x517ac5[_0x2391('0x32')]&&!_0x517ac5['customField']){_0x5ed6e3[_0x517ac5['nameField'][_0x2391('0x33')]()]=_0x517ac5['content'][_0x2391('0x34')]();}else if(_[_0x2391('0x2f')]([_0x2391('0x30'),'picklist'],_0x517ac5[_0x2391('0x35')])&&_0x517ac5['idField']&&_0x517ac5[_0x2391('0x36')]){_0x5ed6e3[_0x2391('0x15')][_0x2391('0x37')]({'id':_0x517ac5['idField'],'value':_0x517ac5[_0x2391('0x38')][_0x2391('0x34')]()});}else if(_0x517ac5[_0x2391('0x35')]===_0x2391('0x39')&&_0x517ac5[_0x2391('0x3a')]&&_0x517ac5[_0x2391('0x3b')]&&_0x517ac5['customField']){_0x1e9f25[_0x517ac5[_0x2391('0x3a')]]&&_0x5ed6e3[_0x2391('0x15')][_0x2391('0x37')]({'id':_0x517ac5['idField'],'value':_0x1e9f25[_0x517ac5[_0x2391('0x3a')]][_0x2391('0x34')]()});}else if(_0x517ac5['type']===_0x2391('0x3c')&&_0x517ac5[_0x2391('0x3d')]&&_0x517ac5[_0x2391('0x3d')][_0x2391('0x14')]&&_0x517ac5[_0x2391('0x3b')]&&_0x517ac5[_0x2391('0x36')]){_0x1e9f25[_0x517ac5[_0x2391('0x3d')][_0x2391('0x14')]['toLowerCase']()]&&_0x5ed6e3[_0x2391('0x15')][_0x2391('0x37')]({'id':_0x517ac5[_0x2391('0x3b')],'value':_0x1e9f25[_0x517ac5[_0x2391('0x3d')][_0x2391('0x14')][_0x2391('0x33')]()]['toString']()});}});}return _0x5ed6e3;}exports[_0x2391('0x3e')]=function(_0x7a11ee,_0x6e6fde,_0x1dac11,_0xa9c837,_0x2ad330,_0xfb58ff){var _0x2dcf65,_0x1c8bbf;_0xfb58ff[_0x2391('0x18')]=intUtil['stripTrailingSlash'](_0xfb58ff[_0x2391('0x18')]);_0xfb58ff[_0x2391('0x3f')]=intUtil[_0x2391('0x40')](_0xfb58ff['serverUrl']);if(_0x2ad330&&_0x2ad330[_0x2391('0x41')]){logger['info']('[QUEUE]',_0x2391('0x42'));_0x6e6fde[_0x2391('0x43')]=util[_0x2391('0xe')](_0x2391('0x44'),_0xfb58ff['serverUrl'],_0x6e6fde[_0x2391('0x45')],md5(_0x6e6fde[_0x2391('0x45')]));}else{_0x6e6fde['recordingURL']='';}headers[_0x2391('0x46')]=getAuth(_0xfb58ff);return getUser(_0xfb58ff,_0xa9c837['email'])[_0x2391('0x1a')](function(_0x37aaa2){_0x2dcf65=_0x37aaa2;logger[_0x2391('0xb')](_0x2391('0x47'),_0x2dcf65['id']);return getEndUser(_0xfb58ff,_0x6e6fde[_0x2391('0x48')],_0x6e6fde[_0x2391('0x10')]);})[_0x2391('0x1a')](function(_0x5c7a01){_0x1c8bbf=_0x5c7a01;logger['info'](_0x2391('0x49'),_0x1c8bbf['id']);return getTicket(_0xfb58ff,_0x2dcf65,_0x1c8bbf,_0x1dac11,_0x6e6fde);})[_0x2391('0x1a')](function(_0x30c376){if(_0x30c376&&_0x30c376['id']){logger[_0x2391('0xb')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x30c376['id']);logger[_0x2391('0xb')](_0x2391('0x4a'),_0x2391('0x4b'));emit(util[_0x2391('0xe')](_0x2391('0x4c'),_0xa9c837[_0x2391('0x14')]),_0x2391('0x4d'),{'uri':util[_0x2391('0xe')](_0x2391('0x4e'),_0xfb58ff['remoteUri'],_0x30c376['id'])});}})[_0x2391('0x4f')](function(_0xeeb96b){logger[_0x2391('0x50')](_0x2391('0x4a'),JSON['stringify'](_0xeeb96b));});};exports[_0x2391('0x51')]=function(_0x594ed6,_0x1c8132,_0x431990,_0x145023,_0x83f839,_0x4725e9,_0x483b6f){var _0x438d63,_0x5a8761;_0x4725e9[_0x2391('0x18')]=intUtil[_0x2391('0x40')](_0x4725e9[_0x2391('0x18')]);_0x4725e9[_0x2391('0x3f')]=intUtil[_0x2391('0x40')](_0x4725e9[_0x2391('0x3f')]);if(_0x483b6f&&_0x483b6f['recordingFormat']&&_0x483b6f[_0x2391('0x52')]!==_0x2391('0x53')){logger[_0x2391('0xb')](_0x2391('0x54'),_0x2391('0x42'));_0x1c8132['recordingURL']=util[_0x2391('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4725e9['serverUrl'],_0x1c8132[_0x2391('0x45')],md5(_0x1c8132['uniqueid']));}headers[_0x2391('0x46')]=getAuth(_0x4725e9);return getUser(_0x4725e9,_0x145023[_0x2391('0x55')])['then'](function(_0x54223d){_0x438d63=_0x54223d;logger[_0x2391('0xb')]('The\x20User\x20ID\x20is:',_0x438d63['id']);return getEndUser(_0x4725e9,_0x1c8132[_0x2391('0x56')],_0x1c8132[_0x2391('0x57')]);})[_0x2391('0x1a')](function(_0x323912){_0x5a8761=_0x323912;logger['info'](_0x2391('0x49'),_0x5a8761['id']);return getTicket(_0x4725e9,_0x438d63,_0x5a8761,_0x431990,_0x1c8132);})[_0x2391('0x1a')](function(_0x3adcc5){if(_0x3adcc5&&_0x3adcc5['id']){logger[_0x2391('0xb')](_0x2391('0x1b'));logger['info'](_0x2391('0x58'),_0x3adcc5['id']);logger[_0x2391('0xb')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x2391('0xe')]('user:%s',_0x145023[_0x2391('0x14')]),_0x2391('0x4d'),{'uri':util[_0x2391('0xe')]('%s/helpdesk/tickets/%d',_0x4725e9[_0x2391('0x18')],_0x3adcc5['id'])});}})[_0x2391('0x4f')](function(_0x30bdc6){logger[_0x2391('0x50')](_0x2391('0x54'),JSON[_0x2391('0x2b')](_0x30bdc6));});};exports['unmanaged']=function(_0x399c3c,_0x376053,_0x40d7f3,_0x1674f3,_0x647cce,_0x698d48){var _0x1d70df,_0x3e6316;_0x698d48[_0x2391('0x18')]=intUtil[_0x2391('0x40')](_0x698d48[_0x2391('0x18')]);_0x698d48[_0x2391('0x3f')]=intUtil[_0x2391('0x40')](_0x698d48[_0x2391('0x3f')]);if(_0x647cce&&_0x647cce[_0x2391('0x41')]){logger['info']('['+_0x376053['lastevent'][_0x2391('0x59')]()+']',_0x2391('0x42'));_0x376053[_0x2391('0x43')]=util[_0x2391('0xe')](_0x2391('0x44'),_0x698d48['serverUrl'],_0x376053[_0x2391('0x45')],md5(_0x376053[_0x2391('0x45')]));}else{_0x376053['recordingURL']='';}headers[_0x2391('0x46')]=getAuth(_0x698d48);return getUser(_0x698d48,'')[_0x2391('0x1a')](function(_0x239370){_0x1d70df=_0x239370;logger['info'](_0x2391('0x47'),_0x1d70df['id']);return getEndUser(_0x698d48,_0x376053[_0x2391('0x48')],_0x376053[_0x2391('0x10')]);})[_0x2391('0x1a')](function(_0x3abded){_0x3e6316=_0x3abded;logger[_0x2391('0xb')]('The\x20Enduser\x20ID\x20is:',_0x3e6316['id']);return getTicket(_0x698d48,_0x1d70df,_0x3e6316,_0x40d7f3,_0x376053);})[_0x2391('0x1a')](function(_0x4be44e){if(_0x4be44e){logger[_0x2391('0xb')](_0x2391('0x1b'));logger[_0x2391('0xb')](_0x2391('0x58'),_0x4be44e['id']);}})[_0x2391('0x4f')](function(_0x12ab0c){logger[_0x2391('0x50')]('['+_0x376053[_0x2391('0x5a')]['toUpperCase']()+']',JSON[_0x2391('0x2b')](_0x12ab0c));});};
\ No newline at end of file
+var _0x2c01=['Fields','custom_fields','mapValues','keyBy','format','remoteUri','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','then','%s/api/v2/contacts','Enduser\x20found!','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','apiKey','base64','[HTTP]','GET','map','forEach','includes','string','type','nameField','toLowerCase','picklist','idField','customField','push','content','toString','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','trigger:browser:url','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','defaults','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','Caller\x20-\x20%s','calleridname','getString','Subjects','Descriptions','<br>','Tags'];(function(_0x390cea,_0x43c078){var _0x14bf80=function(_0x196f3c){while(--_0x196f3c){_0x390cea['push'](_0x390cea['shift']());}};_0x14bf80(++_0x43c078);}(_0x2c01,0xff));var _0x12c0=function(_0x18c037,_0x26dbba){_0x18c037=_0x18c037-0x0;var _0x667212=_0x2c01[_0x18c037];return _0x667212;};'use strict';var _=require(_0x12c0('0x0'));var rp=require(_0x12c0('0x1'));var md5=require(_0x12c0('0x2'));var util=require(_0x12c0('0x3'));var Redis=require(_0x12c0('0x4'));var intUtil=require(_0x12c0('0x5'));var config=require(_0x12c0('0x6'));var logger=require(_0x12c0('0x7'))(_0x12c0('0x8'));config[_0x12c0('0x9')]=_[_0x12c0('0xa')](config[_0x12c0('0x9')],{'host':_0x12c0('0xb'),'port':0x18eb});var io=require(_0x12c0('0xc'))(new Redis(config[_0x12c0('0x9')]));var headers={'Content-Type':_0x12c0('0xd'),'Accept':_0x12c0('0xd')};function emit(_0x24c85f,_0x3cfdd7,_0x8afb17){io['to'](_0x24c85f)[_0x12c0('0xe')](_0x3cfdd7,_0x8afb17);}function getTicket(_0x93152b,_0x21f363,_0x354f,_0xc80a62,_0x31a90a){logger[_0x12c0('0xf')](_0x12c0('0x10'));var _0x29ad39=_['merge']({'responder_id':_0x21f363['id'],'requester_id':_0x354f['id'],'name':util['format'](_0x12c0('0x11'),_0x31a90a[_0x12c0('0x12')]),'phone':_0x31a90a['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x12c0('0x13')](_0xc80a62[_0x12c0('0x14')],_0x31a90a,'\x20'),'description':intUtil['getString'](_0xc80a62[_0x12c0('0x15')],_0x31a90a,_0x12c0('0x16')),'tags':getTags(_0xc80a62[_0x12c0('0x17')],'name')},getCustomFields(_0xc80a62[_0x12c0('0x18')],_0x31a90a));_0x29ad39[_0x12c0('0x19')]=_[_0x12c0('0x1a')](_[_0x12c0('0x1b')](_0x29ad39[_0x12c0('0x19')],'id'),'value');return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/tickets',_0x93152b[_0x12c0('0x1d')]),'method':'POST','body':_0x29ad39})['then'](function(_0x2c17f2){logger[_0x12c0('0xf')](_0x12c0('0x1e'));return _0x2c17f2;});}function getUser(_0x4e5786,_0x2b0645){if(intUtil[_0x12c0('0x1f')](_0x2b0645)){return request({'uri':util[_0x12c0('0x1c')]('%s/api/v2/agents',_0x4e5786[_0x12c0('0x1d')]),'qs':{'email':_0x2b0645}})['then'](function(_0x3512ff){if(_0x3512ff[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x21'));return _['find'](_0x3512ff,function(_0x8a035){return _0x8a035[_0x12c0('0x22')][_0x12c0('0x23')]===_0x2b0645;});}else{logger[_0x12c0('0xf')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x261d92){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x261d92;});}});}else{logger[_0x12c0('0xf')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x24'),_0x4e5786[_0x12c0('0x1d')])})[_0x12c0('0x25')](function(_0x3feacf){logger[_0x12c0('0xf')]('Admin\x20account\x20selected.');return _0x3feacf;});}}function getEndUser(_0x3159f8,_0x5d66a2,_0x4fd91c){logger[_0x12c0('0xf')]('Searching\x20enduser\x20with\x20phone',_0x4fd91c);return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'qs':{'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x8ea144){if(_0x8ea144[_0x12c0('0x20')]){logger[_0x12c0('0xf')](_0x12c0('0x27'));return _[_0x12c0('0x28')](_0x8ea144,{'phone':_0x4fd91c});}else{logger[_0x12c0('0xf')](_0x12c0('0x29'));return request({'uri':util[_0x12c0('0x1c')](_0x12c0('0x26'),_0x3159f8[_0x12c0('0x1d')]),'method':_0x12c0('0x2a'),'body':{'name':_0x5d66a2,'phone':_0x4fd91c}})[_0x12c0('0x25')](function(_0x3c47f7){logger[_0x12c0('0xf')](_0x12c0('0x2b'));return _0x3c47f7;});}});}function getAuth(_0x18a706){return util[_0x12c0('0x1c')](_0x12c0('0x2c'),new Buffer(_0x18a706[_0x12c0('0x2d')]+':X')['toString'](_0x12c0('0x2e')));}function request(_0x31d86f){logger['debug'](_0x12c0('0x2f'),JSON['stringify'](_0x31d86f));return rp(_[_0x12c0('0xa')](_0x31d86f,{'method':_0x12c0('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x388170,_0x20434b){var _0x53cf06=[];if(_0x388170&&_0x388170['length']>0x0){_0x53cf06=_[_0x12c0('0x31')](_0x388170,_0x20434b);}return _0x53cf06;}function getCustomFields(_0x58bc08,_0x39d75e){var _0x3aa2ac=[];var _0x31af47={'custom_fields':[]};if(_0x58bc08[_0x12c0('0x20')]>0x0){_[_0x12c0('0x32')](_0x58bc08,function(_0x516c64){if(_[_0x12c0('0x33')]([_0x12c0('0x34'),'picklist'],_0x516c64[_0x12c0('0x35')])&&_0x516c64['nameField']&&!_0x516c64['customField']){_0x31af47[_0x516c64[_0x12c0('0x36')][_0x12c0('0x37')]()]=_0x516c64['content']['toString']();}else if(_[_0x12c0('0x33')]([_0x12c0('0x34'),_0x12c0('0x38')],_0x516c64[_0x12c0('0x35')])&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64[_0x12c0('0x39')],'value':_0x516c64[_0x12c0('0x3c')][_0x12c0('0x3d')]()});}else if(_0x516c64['type']===_0x12c0('0x3e')&&_0x516c64[_0x12c0('0x3f')]&&_0x516c64[_0x12c0('0x39')]&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64[_0x12c0('0x3f')]]&&_0x31af47[_0x12c0('0x19')][_0x12c0('0x3b')]({'id':_0x516c64['idField'],'value':_0x39d75e[_0x516c64['variableName']][_0x12c0('0x3d')]()});}else if(_0x516c64[_0x12c0('0x35')]===_0x12c0('0x40')&&_0x516c64[_0x12c0('0x41')]&&_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')]&&_0x516c64['idField']&&_0x516c64[_0x12c0('0x3a')]){_0x39d75e[_0x516c64['Variable'][_0x12c0('0x42')][_0x12c0('0x37')]()]&&_0x31af47[_0x12c0('0x19')]['push']({'id':_0x516c64[_0x12c0('0x39')],'value':_0x39d75e[_0x516c64[_0x12c0('0x41')][_0x12c0('0x42')][_0x12c0('0x37')]()][_0x12c0('0x3d')]()});}});}return _0x31af47;}exports[_0x12c0('0x43')]=function(_0x5a3214,_0x2d8ecf,_0x2709c0,_0x53007d,_0x2aba7f,_0xdb1da5){var _0x47abfa,_0x31b94c;_0xdb1da5[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x1d')]);_0xdb1da5['serverUrl']=intUtil[_0x12c0('0x44')](_0xdb1da5[_0x12c0('0x45')]);if(_0x2aba7f&&_0x2aba7f['monitor_format']){logger[_0x12c0('0xf')](_0x12c0('0x46'),_0x12c0('0x47'));_0x2d8ecf[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0xdb1da5[_0x12c0('0x45')],_0x2d8ecf[_0x12c0('0x4a')],md5(_0x2d8ecf[_0x12c0('0x4a')]));}else{_0x2d8ecf[_0x12c0('0x48')]='';}headers[_0x12c0('0x4b')]=getAuth(_0xdb1da5);return getUser(_0xdb1da5,_0x53007d[_0x12c0('0x23')])[_0x12c0('0x25')](function(_0x2a315f){_0x47abfa=_0x2a315f;logger[_0x12c0('0xf')]('The\x20User\x20ID\x20is:',_0x47abfa['id']);return getEndUser(_0xdb1da5,_0x2d8ecf[_0x12c0('0x12')],_0x2d8ecf[_0x12c0('0x4c')]);})[_0x12c0('0x25')](function(_0x25523a){_0x31b94c=_0x25523a;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x31b94c['id']);return getTicket(_0xdb1da5,_0x47abfa,_0x31b94c,_0x2709c0,_0x2d8ecf);})['then'](function(_0x596dcc){if(_0x596dcc&&_0x596dcc['id']){logger['info'](_0x12c0('0x1e'));logger['info'](_0x12c0('0x4e'),_0x596dcc['id']);logger[_0x12c0('0xf')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format']('user:%s',_0x53007d[_0x12c0('0x42')]),'trigger:browser:url',{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0xdb1da5['remoteUri'],_0x596dcc['id'])});}})[_0x12c0('0x50')](function(_0x21dbc6){logger[_0x12c0('0x51')](_0x12c0('0x46'),JSON[_0x12c0('0x52')](_0x21dbc6));});};exports[_0x12c0('0x53')]=function(_0x809f40,_0x3e127e,_0xe50c3e,_0x1a5295,_0x415912,_0x20b905,_0x4497f4){var _0x4f2fa8,_0x524e84;_0x20b905[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x1d')]);_0x20b905[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x20b905[_0x12c0('0x45')]);if(_0x4497f4&&_0x4497f4[_0x12c0('0x54')]&&_0x4497f4['recordingFormat']!==_0x12c0('0x55')){logger['info'](_0x12c0('0x56'),_0x12c0('0x47'));_0x3e127e[_0x12c0('0x48')]=util[_0x12c0('0x1c')](_0x12c0('0x49'),_0x20b905['serverUrl'],_0x3e127e[_0x12c0('0x4a')],md5(_0x3e127e[_0x12c0('0x4a')]));}headers['Authorization']=getAuth(_0x20b905);return getUser(_0x20b905,_0x1a5295['email'])[_0x12c0('0x25')](function(_0x3f5063){_0x4f2fa8=_0x3f5063;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0x4f2fa8['id']);return getEndUser(_0x20b905,_0x3e127e['destcalleridname'],_0x3e127e['destcalleridnum']);})[_0x12c0('0x25')](function(_0x193c4d){_0x524e84=_0x193c4d;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x524e84['id']);return getTicket(_0x20b905,_0x4f2fa8,_0x524e84,_0xe50c3e,_0x3e127e);})[_0x12c0('0x25')](function(_0x26cc9f){if(_0x26cc9f&&_0x26cc9f['id']){logger['info'](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x26cc9f['id']);logger['info']('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x12c0('0x1c')]('user:%s',_0x1a5295[_0x12c0('0x42')]),_0x12c0('0x58'),{'uri':util[_0x12c0('0x1c')](_0x12c0('0x4f'),_0x20b905[_0x12c0('0x1d')],_0x26cc9f['id'])});}})[_0x12c0('0x50')](function(_0x23f8b3){logger[_0x12c0('0x51')](_0x12c0('0x56'),JSON[_0x12c0('0x52')](_0x23f8b3));});};exports[_0x12c0('0x59')]=function(_0x458e5f,_0x11627c,_0x1994b4,_0x7cad53,_0x245dc8,_0x30a362){var _0xc21361,_0x359955;_0x30a362[_0x12c0('0x1d')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x1d')]);_0x30a362[_0x12c0('0x45')]=intUtil[_0x12c0('0x44')](_0x30a362[_0x12c0('0x45')]);if(_0x245dc8&&_0x245dc8[_0x12c0('0x5a')]){logger[_0x12c0('0xf')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',_0x12c0('0x47'));_0x11627c['recordingURL']=util['format'](_0x12c0('0x49'),_0x30a362[_0x12c0('0x45')],_0x11627c[_0x12c0('0x4a')],md5(_0x11627c[_0x12c0('0x4a')]));}else{_0x11627c['recordingURL']='';}headers[_0x12c0('0x4b')]=getAuth(_0x30a362);return getUser(_0x30a362,'')['then'](function(_0x2dc651){_0xc21361=_0x2dc651;logger[_0x12c0('0xf')](_0x12c0('0x57'),_0xc21361['id']);return getEndUser(_0x30a362,_0x11627c['calleridname'],_0x11627c['calleridnum']);})[_0x12c0('0x25')](function(_0x2effce){_0x359955=_0x2effce;logger[_0x12c0('0xf')](_0x12c0('0x4d'),_0x359955['id']);return getTicket(_0x30a362,_0xc21361,_0x359955,_0x1994b4,_0x11627c);})[_0x12c0('0x25')](function(_0x3c4d65){if(_0x3c4d65){logger[_0x12c0('0xf')](_0x12c0('0x1e'));logger[_0x12c0('0xf')](_0x12c0('0x4e'),_0x3c4d65['id']);}})['catch'](function(_0x5788ac){logger[_0x12c0('0x51')]('['+_0x11627c[_0x12c0('0x5b')][_0x12c0('0x5c')]()+']',JSON[_0x12c0('0x52')](_0x5788ac));});};
\ No newline at end of file