Built motion from commit 85328c08.|2.5.50
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 61db38c..a92bc4c 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x4a37=['nameField','toLowerCase','includes','push','content','type','variable','idField','variableName','customVariable','Variable','name','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20User\x20ID\x20is:','calleridname','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','recordingFormat','none','[OUTBOUND]','destcalleridnum','The\x20Enduser\x20ID\x20is:','unmanaged','monitor_format','lastevent','toUpperCase','calleridnum','lodash','request-promise','md5','util','ioredis','../../../../config/logger','freshdesk','defaults','redis','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','getString','Subjects','Descriptions','custom_fields','mapValues','keyBy','%s/api/v2/tickets','remoteUri','then','validateEmail','length','Agent\x20found!','find','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','Enduser\x20found!','POST','Enduser\x20created.','Basic\x20%s','toString','base64','debug','stringify','GET','string','picklist','customField'];(function(_0x35ac2d,_0x324c0c){var _0x43e260=function(_0x5e0c29){while(--_0x5e0c29){_0x35ac2d['push'](_0x35ac2d['shift']());}};_0x43e260(++_0x324c0c);}(_0x4a37,0x1d0));var _0x74a3=function(_0x1bff3b,_0x23c495){_0x1bff3b=_0x1bff3b-0x0;var _0x58ce2a=_0x4a37[_0x1bff3b];return _0x58ce2a;};'use strict';var _=require(_0x74a3('0x0'));var rp=require(_0x74a3('0x1'));var md5=require(_0x74a3('0x2'));var util=require(_0x74a3('0x3'));var Redis=require(_0x74a3('0x4'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x74a3('0x5'))(_0x74a3('0x6'));config['redis']=_[_0x74a3('0x7')](config[_0x74a3('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x74a3('0x9'))(new Redis(config['redis']));var headers={'Content-Type':_0x74a3('0xa'),'Accept':_0x74a3('0xa')};function emit(_0x176299,_0x3611fd,_0x3ad7b9){io['to'](_0x176299)[_0x74a3('0xb')](_0x3611fd,_0x3ad7b9);}function getTicket(_0x9e4493,_0x3a66db,_0x30dae6,_0x2e930b,_0x58b124){logger[_0x74a3('0xc')](_0x74a3('0xd'));var _0x4ff7d1=_[_0x74a3('0xe')]({'responder_id':_0x3a66db['id'],'requester_id':_0x30dae6['id'],'name':util[_0x74a3('0xf')]('Caller\x20-\x20%s',_0x58b124['calleridname']),'phone':_0x58b124['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x74a3('0x10')](_0x2e930b[_0x74a3('0x11')],_0x58b124,'\x20'),'description':intUtil[_0x74a3('0x10')](_0x2e930b[_0x74a3('0x12')],_0x58b124,'<br>'),'tags':getTags(_0x2e930b['Tags'],'name')},getCustomFields(_0x2e930b['Fields'],_0x58b124));_0x4ff7d1[_0x74a3('0x13')]=_[_0x74a3('0x14')](_[_0x74a3('0x15')](_0x4ff7d1[_0x74a3('0x13')],'id'),'value');return request({'uri':util[_0x74a3('0xf')](_0x74a3('0x16'),_0x9e4493[_0x74a3('0x17')]),'method':'POST','body':_0x4ff7d1})[_0x74a3('0x18')](function(_0x976811){logger[_0x74a3('0xc')]('Ticket\x20created!');return _0x976811;});}function getUser(_0x1d2532,_0x2512e2){if(intUtil[_0x74a3('0x19')](_0x2512e2)){return request({'uri':util['format']('%s/api/v2/agents',_0x1d2532['remoteUri']),'qs':{'email':_0x2512e2}})[_0x74a3('0x18')](function(_0x44b576){if(_0x44b576[_0x74a3('0x1a')]){logger[_0x74a3('0xc')](_0x74a3('0x1b'));return _[_0x74a3('0x1c')](_0x44b576,function(_0x5e0b37){return _0x5e0b37[_0x74a3('0x1d')][_0x74a3('0x1e')]===_0x2512e2;});}else{logger[_0x74a3('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x74a3('0xf')](_0x74a3('0x1f'),_0x1d2532[_0x74a3('0x17')])})[_0x74a3('0x18')](function(_0x29e196){logger[_0x74a3('0xc')](_0x74a3('0x20'));return _0x29e196;});}});}else{logger['info']('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x74a3('0xf')](_0x74a3('0x1f'),_0x1d2532[_0x74a3('0x17')])})[_0x74a3('0x18')](function(_0x29f5d8){logger[_0x74a3('0xc')](_0x74a3('0x20'));return _0x29f5d8;});}}function getEndUser(_0x1d8ef6,_0x4875eb,_0x4cba0a){logger['info'](_0x74a3('0x21'),_0x4cba0a);return request({'uri':util[_0x74a3('0xf')]('%s/api/v2/contacts',_0x1d8ef6[_0x74a3('0x17')]),'qs':{'phone':_0x4cba0a}})[_0x74a3('0x18')](function(_0x1fccc5){if(_0x1fccc5[_0x74a3('0x1a')]){logger[_0x74a3('0xc')](_0x74a3('0x22'));return _[_0x74a3('0x1c')](_0x1fccc5,{'phone':_0x4cba0a});}else{logger[_0x74a3('0xc')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x74a3('0xf')]('%s/api/v2/contacts',_0x1d8ef6['remoteUri']),'method':_0x74a3('0x23'),'body':{'name':_0x4875eb,'phone':_0x4cba0a}})[_0x74a3('0x18')](function(_0x332f55){logger[_0x74a3('0xc')](_0x74a3('0x24'));return _0x332f55;});}});}function getAuth(_0x54846e){return util[_0x74a3('0xf')](_0x74a3('0x25'),new Buffer(_0x54846e['apiKey']+':X')[_0x74a3('0x26')](_0x74a3('0x27')));}function request(_0x27ed86){logger[_0x74a3('0x28')]('[HTTP]',JSON[_0x74a3('0x29')](_0x27ed86));return rp(_[_0x74a3('0x7')](_0x27ed86,{'method':_0x74a3('0x2a'),'headers':headers,'json':!![]}));}function getTags(_0x5df5eb,_0x3a2ea6){var _0x32899c=[];if(_0x5df5eb&&_0x5df5eb[_0x74a3('0x1a')]>0x0){_0x32899c=_['map'](_0x5df5eb,_0x3a2ea6);}return _0x32899c;}function getCustomFields(_0x12c14e,_0x5ad13d){var _0x47c2a2=[];var _0xb101e0={'custom_fields':[]};if(_0x12c14e[_0x74a3('0x1a')]>0x0){_['forEach'](_0x12c14e,function(_0x4384c4){if(_['includes']([_0x74a3('0x2b'),_0x74a3('0x2c')],_0x4384c4['type'])&&_0x4384c4['nameField']&&!_0x4384c4[_0x74a3('0x2d')]){_0xb101e0[_0x4384c4[_0x74a3('0x2e')][_0x74a3('0x2f')]()]=_0x4384c4['content']['toString']();}else if(_[_0x74a3('0x30')](['string',_0x74a3('0x2c')],_0x4384c4['type'])&&_0x4384c4['idField']&&_0x4384c4['customField']){_0xb101e0[_0x74a3('0x13')][_0x74a3('0x31')]({'id':_0x4384c4['idField'],'value':_0x4384c4[_0x74a3('0x32')]['toString']()});}else if(_0x4384c4[_0x74a3('0x33')]===_0x74a3('0x34')&&_0x4384c4['variableName']&&_0x4384c4[_0x74a3('0x35')]&&_0x4384c4['customField']){_0x5ad13d[_0x4384c4[_0x74a3('0x36')]]&&_0xb101e0[_0x74a3('0x13')][_0x74a3('0x31')]({'id':_0x4384c4[_0x74a3('0x35')],'value':_0x5ad13d[_0x4384c4[_0x74a3('0x36')]][_0x74a3('0x26')]()});}else if(_0x4384c4[_0x74a3('0x33')]===_0x74a3('0x37')&&_0x4384c4[_0x74a3('0x38')]&&_0x4384c4['Variable'][_0x74a3('0x39')]&&_0x4384c4[_0x74a3('0x35')]&&_0x4384c4['customField']){_0x5ad13d[_0x4384c4[_0x74a3('0x38')]['name'][_0x74a3('0x2f')]()]&&_0xb101e0[_0x74a3('0x13')]['push']({'id':_0x4384c4[_0x74a3('0x35')],'value':_0x5ad13d[_0x4384c4[_0x74a3('0x38')][_0x74a3('0x39')][_0x74a3('0x2f')]()][_0x74a3('0x26')]()});}});}return _0xb101e0;}exports['queue']=function(_0x504f1a,_0x49f3c6,_0x35dc39,_0x11250f,_0x4f6477,_0x248b84){var _0x5f14fb,_0x3247dd;_0x248b84[_0x74a3('0x17')]=intUtil[_0x74a3('0x3a')](_0x248b84[_0x74a3('0x17')]);_0x248b84[_0x74a3('0x3b')]=intUtil[_0x74a3('0x3a')](_0x248b84[_0x74a3('0x3b')]);if(_0x4f6477&&_0x4f6477['monitor_format']){logger[_0x74a3('0xc')](_0x74a3('0x3c'),_0x74a3('0x3d'));_0x49f3c6['recordingURL']=util[_0x74a3('0xf')](_0x74a3('0x3e'),_0x248b84['serverUrl'],_0x49f3c6[_0x74a3('0x3f')],md5(_0x49f3c6[_0x74a3('0x3f')]));}else{_0x49f3c6[_0x74a3('0x40')]='';}headers[_0x74a3('0x41')]=getAuth(_0x248b84);return getUser(_0x248b84,_0x11250f[_0x74a3('0x1e')])[_0x74a3('0x18')](function(_0xdb6538){_0x5f14fb=_0xdb6538;logger['info'](_0x74a3('0x42'),_0x5f14fb['id']);return getEndUser(_0x248b84,_0x49f3c6[_0x74a3('0x43')],_0x49f3c6['calleridnum']);})[_0x74a3('0x18')](function(_0x289e5c){_0x3247dd=_0x289e5c;logger[_0x74a3('0xc')]('The\x20Enduser\x20ID\x20is:',_0x3247dd['id']);return getTicket(_0x248b84,_0x5f14fb,_0x3247dd,_0x35dc39,_0x49f3c6);})[_0x74a3('0x18')](function(_0x17f9bb){if(_0x17f9bb&&_0x17f9bb['id']){logger['info'](_0x74a3('0x44'));logger[_0x74a3('0xc')](_0x74a3('0x45'),_0x17f9bb['id']);logger[_0x74a3('0xc')](_0x74a3('0x3c'),_0x74a3('0x46'));emit(util[_0x74a3('0xf')]('user:%s',_0x11250f[_0x74a3('0x39')]),_0x74a3('0x47'),{'uri':util['format'](_0x74a3('0x48'),_0x248b84[_0x74a3('0x17')],_0x17f9bb['id'])});}})[_0x74a3('0x49')](function(_0x3e7815){logger[_0x74a3('0x4a')]('[QUEUE]',JSON[_0x74a3('0x29')](_0x3e7815));});};exports['outbound']=function(_0x2b8a47,_0x392062,_0x77d554,_0x428d31,_0x5b7de4,_0x418da6,_0x39be26){var _0x28d017,_0x43dac3;_0x418da6[_0x74a3('0x17')]=intUtil[_0x74a3('0x3a')](_0x418da6[_0x74a3('0x17')]);_0x418da6['serverUrl']=intUtil[_0x74a3('0x3a')](_0x418da6[_0x74a3('0x3b')]);if(_0x39be26&&_0x39be26['recordingFormat']&&_0x39be26[_0x74a3('0x4b')]!==_0x74a3('0x4c')){logger[_0x74a3('0xc')](_0x74a3('0x4d'),_0x74a3('0x3d'));_0x392062[_0x74a3('0x40')]=util['format'](_0x74a3('0x3e'),_0x418da6[_0x74a3('0x3b')],_0x392062[_0x74a3('0x3f')],md5(_0x392062[_0x74a3('0x3f')]));}headers[_0x74a3('0x41')]=getAuth(_0x418da6);return getUser(_0x418da6,_0x428d31['email'])[_0x74a3('0x18')](function(_0x20e89c){_0x28d017=_0x20e89c;logger[_0x74a3('0xc')](_0x74a3('0x42'),_0x28d017['id']);return getEndUser(_0x418da6,_0x392062['destcalleridname'],_0x392062[_0x74a3('0x4e')]);})[_0x74a3('0x18')](function(_0x3eb1b0){_0x43dac3=_0x3eb1b0;logger[_0x74a3('0xc')](_0x74a3('0x4f'),_0x43dac3['id']);return getTicket(_0x418da6,_0x28d017,_0x43dac3,_0x77d554,_0x392062);})['then'](function(_0x323b89){if(_0x323b89&&_0x323b89['id']){logger[_0x74a3('0xc')](_0x74a3('0x44'));logger[_0x74a3('0xc')](_0x74a3('0x45'),_0x323b89['id']);logger[_0x74a3('0xc')](_0x74a3('0x4d'),_0x74a3('0x46'));emit(util[_0x74a3('0xf')]('user:%s',_0x428d31['name']),'trigger:browser:url',{'uri':util[_0x74a3('0xf')](_0x74a3('0x48'),_0x418da6[_0x74a3('0x17')],_0x323b89['id'])});}})[_0x74a3('0x49')](function(_0xa6aa2a){logger[_0x74a3('0x4a')](_0x74a3('0x4d'),JSON['stringify'](_0xa6aa2a));});};exports[_0x74a3('0x50')]=function(_0x50b6b4,_0x5a74a6,_0x37616f,_0x5556fb,_0xa741d0,_0x17c647){var _0x3ea431,_0x2750a3;_0x17c647[_0x74a3('0x17')]=intUtil[_0x74a3('0x3a')](_0x17c647[_0x74a3('0x17')]);_0x17c647['serverUrl']=intUtil[_0x74a3('0x3a')](_0x17c647[_0x74a3('0x3b')]);if(_0xa741d0&&_0xa741d0[_0x74a3('0x51')]){logger['info']('['+_0x5a74a6[_0x74a3('0x52')][_0x74a3('0x53')]()+']','Recording\x20is\x20enabled!');_0x5a74a6['recordingURL']=util['format'](_0x74a3('0x3e'),_0x17c647['serverUrl'],_0x5a74a6[_0x74a3('0x3f')],md5(_0x5a74a6[_0x74a3('0x3f')]));}else{_0x5a74a6[_0x74a3('0x40')]='';}headers['Authorization']=getAuth(_0x17c647);return getUser(_0x17c647,'')['then'](function(_0x5e3aae){_0x3ea431=_0x5e3aae;logger[_0x74a3('0xc')](_0x74a3('0x42'),_0x3ea431['id']);return getEndUser(_0x17c647,_0x5a74a6['calleridname'],_0x5a74a6[_0x74a3('0x54')]);})[_0x74a3('0x18')](function(_0x580346){_0x2750a3=_0x580346;logger[_0x74a3('0xc')](_0x74a3('0x4f'),_0x2750a3['id']);return getTicket(_0x17c647,_0x3ea431,_0x2750a3,_0x37616f,_0x5a74a6);})[_0x74a3('0x18')](function(_0x36450f){if(_0x36450f){logger[_0x74a3('0xc')](_0x74a3('0x44'));logger[_0x74a3('0xc')](_0x74a3('0x45'),_0x36450f['id']);}})[_0x74a3('0x49')](function(_0x50774a){logger['error']('['+_0x5a74a6[_0x74a3('0x52')]['toUpperCase']()+']',JSON[_0x74a3('0x29')](_0x50774a));});};
\ No newline at end of file
+var _0x86be=['uniqueid','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','error','lastevent','toUpperCase','lodash','md5','util','ioredis','../../../../config/environment','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','info','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','keyBy','custom_fields','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Basic\x20%s','toString','base64','debug','[HTTP]','GET','map','forEach','picklist','type','nameField','content','includes','string','idField','customField','variable','variableName','push','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s'];(function(_0x609988,_0x507944){var _0x159984=function(_0x39d9ce){while(--_0x39d9ce){_0x609988['push'](_0x609988['shift']());}};_0x159984(++_0x507944);}(_0x86be,0xd0));var _0xe86b=function(_0x3481dc,_0x23c24b){_0x3481dc=_0x3481dc-0x0;var _0x1f2efa=_0x86be[_0x3481dc];return _0x1f2efa;};'use strict';var _=require(_0xe86b('0x0'));var rp=require('request-promise');var md5=require(_0xe86b('0x1'));var util=require(_0xe86b('0x2'));var Redis=require(_0xe86b('0x3'));var intUtil=require('./util');var config=require(_0xe86b('0x4'));var logger=require('../../../../config/logger')(_0xe86b('0x5'));config['redis']=_[_0xe86b('0x6')](config[_0xe86b('0x7')],{'host':_0xe86b('0x8'),'port':0x18eb});var io=require(_0xe86b('0x9'))(new Redis(config['redis']));var headers={'Content-Type':_0xe86b('0xa'),'Accept':'application/json'};function emit(_0x438009,_0xf9a47a,_0x18402e){io['to'](_0x438009)['emit'](_0xf9a47a,_0x18402e);}function getTicket(_0x5a5220,_0x4cd460,_0x452d87,_0x64b498,_0x42ae9d){logger[_0xe86b('0xb')]('Creating\x20new\x20ticket...');var _0x38ae03=_[_0xe86b('0xc')]({'responder_id':_0x4cd460['id'],'requester_id':_0x452d87['id'],'name':util[_0xe86b('0xd')](_0xe86b('0xe'),_0x42ae9d['calleridname']),'phone':_0x42ae9d[_0xe86b('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x11')],_0x42ae9d,'\x20'),'description':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x12')],_0x42ae9d,_0xe86b('0x13')),'tags':getTags(_0x64b498[_0xe86b('0x14')],_0xe86b('0x15'))},getCustomFields(_0x64b498['Fields'],_0x42ae9d));_0x38ae03['custom_fields']=_['mapValues'](_[_0xe86b('0x16')](_0x38ae03[_0xe86b('0x17')],'id'),'value');return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x18'),_0x5a5220[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':_0x38ae03})[_0xe86b('0x1b')](function(_0xd845eb){logger[_0xe86b('0xb')](_0xe86b('0x1c'));return _0xd845eb;});}function getUser(_0x85eced,_0xae7916){if(intUtil[_0xe86b('0x1d')](_0xae7916)){return request({'uri':util['format'](_0xe86b('0x1e'),_0x85eced[_0xe86b('0x19')]),'qs':{'email':_0xae7916}})[_0xe86b('0x1b')](function(_0x493d5a){if(_0x493d5a[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x20'));return _['find'](_0x493d5a,function(_0x324625){return _0x324625[_0xe86b('0x21')][_0xe86b('0x22')]===_0xae7916;});}else{logger[_0xe86b('0xb')](_0xe86b('0x23'));return request({'uri':util['format'](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x4de336){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x4de336;});}});}else{logger[_0xe86b('0xb')](_0xe86b('0x26'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x2fa583){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x2fa583;});}}function getEndUser(_0x482f21,_0x429b8a,_0x57a54f){logger['info']('Searching\x20enduser\x20with\x20phone',_0x57a54f);return request({'uri':util[_0xe86b('0xd')]('%s/api/v2/contacts',_0x482f21[_0xe86b('0x19')]),'qs':{'phone':_0x57a54f}})[_0xe86b('0x1b')](function(_0x388f38){if(_0x388f38[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x27'));return _['find'](_0x388f38,{'phone':_0x57a54f});}else{logger[_0xe86b('0xb')](_0xe86b('0x28'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x29'),_0x482f21[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':{'name':_0x429b8a,'phone':_0x57a54f}})['then'](function(_0x1c537b){logger[_0xe86b('0xb')]('Enduser\x20created.');return _0x1c537b;});}});}function getAuth(_0xfadda5){return util[_0xe86b('0xd')](_0xe86b('0x2a'),new Buffer(_0xfadda5['apiKey']+':X')[_0xe86b('0x2b')](_0xe86b('0x2c')));}function request(_0x3a1862){logger[_0xe86b('0x2d')](_0xe86b('0x2e'),JSON['stringify'](_0x3a1862));return rp(_['defaults'](_0x3a1862,{'method':_0xe86b('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x9a51d5,_0x226547){var _0x4b7fb5=[];if(_0x9a51d5&&_0x9a51d5[_0xe86b('0x1f')]>0x0){_0x4b7fb5=_[_0xe86b('0x30')](_0x9a51d5,_0x226547);}return _0x4b7fb5;}function getCustomFields(_0x5a55fa,_0x123015){var _0x26d0c2=[];var _0x33b7e7={'custom_fields':[]};if(_0x5a55fa[_0xe86b('0x1f')]>0x0){_[_0xe86b('0x31')](_0x5a55fa,function(_0x326503){if(_['includes'](['string',_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x34')]&&!_0x326503['customField']){_0x33b7e7[_0x326503['nameField']['toLowerCase']()]=_0x326503[_0xe86b('0x35')]['toString']();}else if(_[_0xe86b('0x36')]([_0xe86b('0x37'),_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x33b7e7[_0xe86b('0x17')]['push']({'id':_0x326503['idField'],'value':_0x326503[_0xe86b('0x35')][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3a')&&_0x326503['variableName']&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503[_0xe86b('0x3b')]]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503[_0xe86b('0x38')],'value':_0x123015[_0x326503[_0xe86b('0x3b')]][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3d')&&_0x326503[_0xe86b('0x3e')]&&_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')]&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503['Variable'][_0xe86b('0x15')][_0xe86b('0x3f')]()]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503['idField'],'value':_0x123015[_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')][_0xe86b('0x3f')]()][_0xe86b('0x2b')]()});}});}return _0x33b7e7;}exports[_0xe86b('0x40')]=function(_0xc9e0c6,_0x2b3081,_0x18c220,_0x20619a,_0x2d3426,_0x35108c){var _0x29cd88,_0x3f64d1;_0x35108c['remoteUri']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x19')]);_0x35108c['serverUrl']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x42')]);if(_0x2d3426&&_0x2d3426[_0xe86b('0x43')]){logger[_0xe86b('0xb')]('[QUEUE]',_0xe86b('0x44'));_0x2b3081[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x35108c[_0xe86b('0x42')],_0x2b3081[_0xe86b('0x47')],md5(_0x2b3081[_0xe86b('0x47')]));}else{_0x2b3081['recordingURL']='';}headers['Authorization']=getAuth(_0x35108c);return getUser(_0x35108c,_0x20619a['email'])[_0xe86b('0x1b')](function(_0x416298){_0x29cd88=_0x416298;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x29cd88['id']);return getEndUser(_0x35108c,_0x2b3081[_0xe86b('0x49')],_0x2b3081[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x2903f6){_0x3f64d1=_0x2903f6;logger['info'](_0xe86b('0x4a'),_0x3f64d1['id']);return getTicket(_0x35108c,_0x29cd88,_0x3f64d1,_0x18c220,_0x2b3081);})['then'](function(_0x5af8af){if(_0x5af8af&&_0x5af8af['id']){logger[_0xe86b('0xb')](_0xe86b('0x1c'));logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x5af8af['id']);logger['info']('[QUEUE]',_0xe86b('0x4c'));emit(util[_0xe86b('0xd')](_0xe86b('0x4d'),_0x20619a[_0xe86b('0x15')]),_0xe86b('0x4e'),{'uri':util[_0xe86b('0xd')]('%s/helpdesk/tickets/%d',_0x35108c[_0xe86b('0x19')],_0x5af8af['id'])});}})[_0xe86b('0x4f')](function(_0x33f6a1){logger['error'](_0xe86b('0x50'),JSON[_0xe86b('0x51')](_0x33f6a1));});};exports[_0xe86b('0x52')]=function(_0x458fbf,_0x5adf4d,_0x5b2248,_0x49988b,_0x26883c,_0x53ce98,_0x238071){var _0x15f32b,_0x44eb03;_0x53ce98['remoteUri']=intUtil['stripTrailingSlash'](_0x53ce98[_0xe86b('0x19')]);_0x53ce98[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x53ce98[_0xe86b('0x42')]);if(_0x238071&&_0x238071['recordingFormat']&&_0x238071[_0xe86b('0x53')]!==_0xe86b('0x54')){logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x44'));_0x5adf4d['recordingURL']=util['format'](_0xe86b('0x46'),_0x53ce98[_0xe86b('0x42')],_0x5adf4d['uniqueid'],md5(_0x5adf4d[_0xe86b('0x47')]));}headers[_0xe86b('0x56')]=getAuth(_0x53ce98);return getUser(_0x53ce98,_0x49988b['email'])[_0xe86b('0x1b')](function(_0x4444fb){_0x15f32b=_0x4444fb;logger['info']('The\x20User\x20ID\x20is:',_0x15f32b['id']);return getEndUser(_0x53ce98,_0x5adf4d[_0xe86b('0x57')],_0x5adf4d[_0xe86b('0x58')]);})[_0xe86b('0x1b')](function(_0x2d2b34){_0x44eb03=_0x2d2b34;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x44eb03['id']);return getTicket(_0x53ce98,_0x15f32b,_0x44eb03,_0x5b2248,_0x5adf4d);})[_0xe86b('0x1b')](function(_0x57443a){if(_0x57443a&&_0x57443a['id']){logger['info'](_0xe86b('0x1c'));logger[_0xe86b('0xb')]('The\x20Ticket\x20ID\x20is:',_0x57443a['id']);logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x4c'));emit(util['format'](_0xe86b('0x4d'),_0x49988b['name']),_0xe86b('0x4e'),{'uri':util['format'](_0xe86b('0x59'),_0x53ce98[_0xe86b('0x19')],_0x57443a['id'])});}})[_0xe86b('0x4f')](function(_0x33b456){logger[_0xe86b('0x5a')](_0xe86b('0x55'),JSON['stringify'](_0x33b456));});};exports['unmanaged']=function(_0x2143ce,_0x1f8d73,_0x51dbe8,_0x125e9b,_0x5a4965,_0x1585c5){var _0x93dddd,_0x28ed64;_0x1585c5[_0xe86b('0x19')]=intUtil[_0xe86b('0x41')](_0x1585c5['remoteUri']);_0x1585c5[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x1585c5[_0xe86b('0x42')]);if(_0x5a4965&&_0x5a4965[_0xe86b('0x43')]){logger['info']('['+_0x1f8d73[_0xe86b('0x5b')][_0xe86b('0x5c')]()+']',_0xe86b('0x44'));_0x1f8d73[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x1585c5[_0xe86b('0x42')],_0x1f8d73[_0xe86b('0x47')],md5(_0x1f8d73[_0xe86b('0x47')]));}else{_0x1f8d73[_0xe86b('0x45')]='';}headers['Authorization']=getAuth(_0x1585c5);return getUser(_0x1585c5,'')[_0xe86b('0x1b')](function(_0x5db820){_0x93dddd=_0x5db820;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x93dddd['id']);return getEndUser(_0x1585c5,_0x1f8d73['calleridname'],_0x1f8d73[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x398c30){_0x28ed64=_0x398c30;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x28ed64['id']);return getTicket(_0x1585c5,_0x93dddd,_0x28ed64,_0x51dbe8,_0x1f8d73);})['then'](function(_0x701fc0){if(_0x701fc0){logger[_0xe86b('0xb')]('Ticket\x20created!');logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x701fc0['id']);}})[_0xe86b('0x4f')](function(_0xc2f85f){logger[_0xe86b('0x5a')]('['+_0x1f8d73['lastevent'][_0xe86b('0x5c')]()+']',JSON[_0xe86b('0x51')](_0xc2f85f));});};
\ No newline at end of file