Built motion from commit 85328c08.|2.5.50
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 6961ae9..a92bc4c 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x2a3b=['stringify','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','user:%s','unmanaged','toUpperCase','lastevent','lodash','request-promise','md5','util','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','getString','Subjects','Descriptions','<br>','Tags','Fields','mapValues','keyBy','custom_fields','value','%s/api/v2/tickets','remoteUri','%s/api/v2/agents','then','length','Agent\x20found!','find','contact','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','Basic\x20%s','toString','debug','GET','map','string','nameField','content','type','idField','push','variableName','customField','customVariable','Variable','name','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error'];(function(_0x2237be,_0x2ed5c1){var _0x3312ab=function(_0x448a62){while(--_0x448a62){_0x2237be['push'](_0x2237be['shift']());}};_0x3312ab(++_0x2ed5c1);}(_0x2a3b,0x176));var _0xb2a3=function(_0x16316d,_0x1618e7){_0x16316d=_0x16316d-0x0;var _0x754631=_0x2a3b[_0x16316d];return _0x754631;};'use strict';var _=require(_0xb2a3('0x0'));var rp=require(_0xb2a3('0x1'));var md5=require(_0xb2a3('0x2'));var util=require(_0xb2a3('0x3'));var Redis=require(_0xb2a3('0x4'));var intUtil=require('./util');var config=require(_0xb2a3('0x5'));var logger=require(_0xb2a3('0x6'))('freshdesk');config[_0xb2a3('0x7')]=_[_0xb2a3('0x8')](config[_0xb2a3('0x7')],{'host':_0xb2a3('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xb2a3('0x7')]));var headers={'Content-Type':_0xb2a3('0xa'),'Accept':_0xb2a3('0xa')};function emit(_0x1aad4d,_0x4bca7a,_0x54be4c){io['to'](_0x1aad4d)[_0xb2a3('0xb')](_0x4bca7a,_0x54be4c);}function getTicket(_0x3c6e02,_0xc95566,_0x450eaf,_0x1cb43c,_0x2a226e){logger[_0xb2a3('0xc')](_0xb2a3('0xd'));var _0x125198=_[_0xb2a3('0xe')]({'responder_id':_0xc95566['id'],'requester_id':_0x450eaf['id'],'name':util[_0xb2a3('0xf')]('Caller\x20-\x20%s',_0x2a226e[_0xb2a3('0x10')]),'phone':_0x2a226e['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xb2a3('0x11')](_0x1cb43c[_0xb2a3('0x12')],_0x2a226e,'\x20'),'description':intUtil['getString'](_0x1cb43c[_0xb2a3('0x13')],_0x2a226e,_0xb2a3('0x14')),'tags':getTags(_0x1cb43c[_0xb2a3('0x15')],'name')},getCustomFields(_0x1cb43c[_0xb2a3('0x16')],_0x2a226e));_0x125198['custom_fields']=_[_0xb2a3('0x17')](_[_0xb2a3('0x18')](_0x125198[_0xb2a3('0x19')],'id'),_0xb2a3('0x1a'));return request({'uri':util['format'](_0xb2a3('0x1b'),_0x3c6e02[_0xb2a3('0x1c')]),'method':'POST','body':_0x125198})['then'](function(_0x3465c0){logger[_0xb2a3('0xc')]('Ticket\x20created!');return _0x3465c0;});}function getUser(_0x4a154b,_0x51b723){if(intUtil['validateEmail'](_0x51b723)){return request({'uri':util['format'](_0xb2a3('0x1d'),_0x4a154b['remoteUri']),'qs':{'email':_0x51b723}})[_0xb2a3('0x1e')](function(_0x180ca1){if(_0x180ca1[_0xb2a3('0x1f')]){logger[_0xb2a3('0xc')](_0xb2a3('0x20'));return _[_0xb2a3('0x21')](_0x180ca1,function(_0x1d9a3f){return _0x1d9a3f[_0xb2a3('0x22')]['email']===_0x51b723;});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x23'));return request({'uri':util[_0xb2a3('0xf')](_0xb2a3('0x24'),_0x4a154b['remoteUri'])})['then'](function(_0x574065){logger[_0xb2a3('0xc')](_0xb2a3('0x25'));return _0x574065;});}});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x26'));return request({'uri':util[_0xb2a3('0xf')]('%s/api/v2/agents/me',_0x4a154b[_0xb2a3('0x1c')])})[_0xb2a3('0x1e')](function(_0x310be8){logger[_0xb2a3('0xc')](_0xb2a3('0x25'));return _0x310be8;});}}function getEndUser(_0x1fea91,_0x1272d4,_0x378fed){logger[_0xb2a3('0xc')](_0xb2a3('0x27'),_0x378fed);return request({'uri':util[_0xb2a3('0xf')](_0xb2a3('0x28'),_0x1fea91[_0xb2a3('0x1c')]),'qs':{'phone':_0x378fed}})[_0xb2a3('0x1e')](function(_0x5a223f){if(_0x5a223f[_0xb2a3('0x1f')]){logger[_0xb2a3('0xc')](_0xb2a3('0x29'));return _['find'](_0x5a223f,{'phone':_0x378fed});}else{logger[_0xb2a3('0xc')](_0xb2a3('0x2a'));return request({'uri':util['format'](_0xb2a3('0x28'),_0x1fea91['remoteUri']),'method':_0xb2a3('0x2b'),'body':{'name':_0x1272d4,'phone':_0x378fed}})['then'](function(_0x329a8d){logger[_0xb2a3('0xc')](_0xb2a3('0x2c'));return _0x329a8d;});}});}function getAuth(_0x499e5a){return util[_0xb2a3('0xf')](_0xb2a3('0x2d'),new Buffer(_0x499e5a['apiKey']+':X')[_0xb2a3('0x2e')]('base64'));}function request(_0x98cdc1){logger[_0xb2a3('0x2f')]('[HTTP]',JSON['stringify'](_0x98cdc1));return rp(_[_0xb2a3('0x8')](_0x98cdc1,{'method':_0xb2a3('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x3beb78,_0x4ecd55){var _0x20d64c=[];if(_0x3beb78&&_0x3beb78['length']>0x0){_0x20d64c=_[_0xb2a3('0x31')](_0x3beb78,_0x4ecd55);}return _0x20d64c;}function getCustomFields(_0x349e9a,_0x52bc01){var _0x26291c=[];var _0x3ea468={'custom_fields':[]};if(_0x349e9a[_0xb2a3('0x1f')]>0x0){_['forEach'](_0x349e9a,function(_0x5d665a){if(_0x5d665a['type']===_0xb2a3('0x32')&&_0x5d665a[_0xb2a3('0x33')]&&!_0x5d665a['customField']){_0x3ea468[_0x5d665a[_0xb2a3('0x33')]['toLowerCase']()]=_0x5d665a[_0xb2a3('0x34')][_0xb2a3('0x2e')]();}else if(_0x5d665a[_0xb2a3('0x35')]===_0xb2a3('0x32')&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a['customField']){_0x3ea468[_0xb2a3('0x19')][_0xb2a3('0x37')]({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x5d665a['content']['toString']()});}else if(_0x5d665a[_0xb2a3('0x35')]==='variable'&&_0x5d665a[_0xb2a3('0x38')]&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a[_0xb2a3('0x39')]){_0x52bc01[_0x5d665a[_0xb2a3('0x38')]]&&_0x3ea468[_0xb2a3('0x19')]['push']({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x52bc01[_0x5d665a[_0xb2a3('0x38')]][_0xb2a3('0x2e')]()});}else if(_0x5d665a[_0xb2a3('0x35')]===_0xb2a3('0x3a')&&_0x5d665a[_0xb2a3('0x3b')]&&_0x5d665a[_0xb2a3('0x3b')]['name']&&_0x5d665a[_0xb2a3('0x36')]&&_0x5d665a[_0xb2a3('0x39')]){_0x52bc01[_0x5d665a[_0xb2a3('0x3b')][_0xb2a3('0x3c')]['toLowerCase']()]&&_0x3ea468['custom_fields'][_0xb2a3('0x37')]({'id':_0x5d665a[_0xb2a3('0x36')],'value':_0x52bc01[_0x5d665a[_0xb2a3('0x3b')]['name'][_0xb2a3('0x3d')]()][_0xb2a3('0x2e')]()});}});}return _0x3ea468;}exports[_0xb2a3('0x3e')]=function(_0x8dfa63,_0xb6afef,_0x17ad59,_0x3cf6dd,_0x4fb315,_0x44495d){var _0x3cdc56,_0x3c92b2;_0x44495d['remoteUri']=intUtil[_0xb2a3('0x3f')](_0x44495d[_0xb2a3('0x1c')]);_0x44495d[_0xb2a3('0x40')]=intUtil[_0xb2a3('0x3f')](_0x44495d[_0xb2a3('0x40')]);if(_0x4fb315&&_0x4fb315[_0xb2a3('0x41')]){logger[_0xb2a3('0xc')]('[QUEUE]','Recording\x20is\x20enabled!');_0xb6afef[_0xb2a3('0x42')]=util[_0xb2a3('0xf')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x44495d[_0xb2a3('0x40')],_0xb6afef[_0xb2a3('0x43')],md5(_0xb6afef[_0xb2a3('0x43')]));}else{_0xb6afef[_0xb2a3('0x42')]='';}headers[_0xb2a3('0x44')]=getAuth(_0x44495d);return getUser(_0x44495d,_0x3cf6dd[_0xb2a3('0x45')])[_0xb2a3('0x1e')](function(_0x1ac671){_0x3cdc56=_0x1ac671;logger[_0xb2a3('0xc')](_0xb2a3('0x46'),_0x3cdc56['id']);return getEndUser(_0x44495d,_0xb6afef[_0xb2a3('0x10')],_0xb6afef[_0xb2a3('0x47')]);})['then'](function(_0x1a6984){_0x3c92b2=_0x1a6984;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0x3c92b2['id']);return getTicket(_0x44495d,_0x3cdc56,_0x3c92b2,_0x17ad59,_0xb6afef);})['then'](function(_0x2a7d8c){if(_0x2a7d8c&&_0x2a7d8c['id']){logger[_0xb2a3('0xc')](_0xb2a3('0x49'));logger[_0xb2a3('0xc')](_0xb2a3('0x4a'),_0x2a7d8c['id']);logger['info'](_0xb2a3('0x4b'),_0xb2a3('0x4c'));emit(util[_0xb2a3('0xf')]('user:%s',_0x3cf6dd[_0xb2a3('0x3c')]),_0xb2a3('0x4d'),{'uri':util[_0xb2a3('0xf')](_0xb2a3('0x4e'),_0x44495d[_0xb2a3('0x1c')],_0x2a7d8c['id'])});}})[_0xb2a3('0x4f')](function(_0x5156d2){logger[_0xb2a3('0x50')](_0xb2a3('0x4b'),JSON[_0xb2a3('0x51')](_0x5156d2));});};exports['outbound']=function(_0x51ccaf,_0x49942f,_0x340752,_0x222ad7,_0x15b473,_0x3702a0,_0x4ad70a){var _0x5548da,_0xa2ff4;_0x3702a0['remoteUri']=intUtil[_0xb2a3('0x3f')](_0x3702a0['remoteUri']);_0x3702a0['serverUrl']=intUtil[_0xb2a3('0x3f')](_0x3702a0[_0xb2a3('0x40')]);if(_0x4ad70a&&_0x4ad70a[_0xb2a3('0x52')]&&_0x4ad70a[_0xb2a3('0x52')]!==_0xb2a3('0x53')){logger[_0xb2a3('0xc')](_0xb2a3('0x54'),_0xb2a3('0x55'));_0x49942f[_0xb2a3('0x42')]=util[_0xb2a3('0xf')](_0xb2a3('0x56'),_0x3702a0[_0xb2a3('0x40')],_0x49942f['uniqueid'],md5(_0x49942f['uniqueid']));}headers[_0xb2a3('0x44')]=getAuth(_0x3702a0);return getUser(_0x3702a0,_0x222ad7['email'])[_0xb2a3('0x1e')](function(_0x29961c){_0x5548da=_0x29961c;logger['info']('The\x20User\x20ID\x20is:',_0x5548da['id']);return getEndUser(_0x3702a0,_0x49942f['destcalleridname'],_0x49942f['destcalleridnum']);})[_0xb2a3('0x1e')](function(_0x4bb81e){_0xa2ff4=_0x4bb81e;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0xa2ff4['id']);return getTicket(_0x3702a0,_0x5548da,_0xa2ff4,_0x340752,_0x49942f);})[_0xb2a3('0x1e')](function(_0x7678a4){if(_0x7678a4&&_0x7678a4['id']){logger[_0xb2a3('0xc')]('Ticket\x20created!');logger['info'](_0xb2a3('0x4a'),_0x7678a4['id']);logger['info'](_0xb2a3('0x54'),_0xb2a3('0x4c'));emit(util[_0xb2a3('0xf')](_0xb2a3('0x57'),_0x222ad7[_0xb2a3('0x3c')]),_0xb2a3('0x4d'),{'uri':util[_0xb2a3('0xf')](_0xb2a3('0x4e'),_0x3702a0[_0xb2a3('0x1c')],_0x7678a4['id'])});}})[_0xb2a3('0x4f')](function(_0x2c844b){logger[_0xb2a3('0x50')](_0xb2a3('0x54'),JSON[_0xb2a3('0x51')](_0x2c844b));});};exports[_0xb2a3('0x58')]=function(_0x1fbf75,_0x34d549,_0x92cba,_0x48af77,_0x1be549,_0x4384aa){var _0x302bed,_0x3109f0;_0x4384aa[_0xb2a3('0x1c')]=intUtil[_0xb2a3('0x3f')](_0x4384aa[_0xb2a3('0x1c')]);_0x4384aa[_0xb2a3('0x40')]=intUtil['stripTrailingSlash'](_0x4384aa['serverUrl']);if(_0x1be549&&_0x1be549[_0xb2a3('0x41')]){logger[_0xb2a3('0xc')]('['+_0x34d549['lastevent'][_0xb2a3('0x59')]()+']',_0xb2a3('0x55'));_0x34d549['recordingURL']=util[_0xb2a3('0xf')](_0xb2a3('0x56'),_0x4384aa[_0xb2a3('0x40')],_0x34d549[_0xb2a3('0x43')],md5(_0x34d549['uniqueid']));}else{_0x34d549[_0xb2a3('0x42')]='';}headers['Authorization']=getAuth(_0x4384aa);return getUser(_0x4384aa,'')[_0xb2a3('0x1e')](function(_0x59e71d){_0x302bed=_0x59e71d;logger[_0xb2a3('0xc')](_0xb2a3('0x46'),_0x302bed['id']);return getEndUser(_0x4384aa,_0x34d549['calleridname'],_0x34d549[_0xb2a3('0x47')]);})[_0xb2a3('0x1e')](function(_0x39956c){_0x3109f0=_0x39956c;logger[_0xb2a3('0xc')](_0xb2a3('0x48'),_0x3109f0['id']);return getTicket(_0x4384aa,_0x302bed,_0x3109f0,_0x92cba,_0x34d549);})[_0xb2a3('0x1e')](function(_0x591974){if(_0x591974){logger['info'](_0xb2a3('0x49'));logger[_0xb2a3('0xc')]('The\x20Ticket\x20ID\x20is:',_0x591974['id']);}})[_0xb2a3('0x4f')](function(_0x5120df){logger['error']('['+_0x34d549[_0xb2a3('0x5a')][_0xb2a3('0x59')]()+']',JSON[_0xb2a3('0x51')](_0x5120df));});};
\ No newline at end of file
+var _0x86be=['uniqueid','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','error','lastevent','toUpperCase','lodash','md5','util','ioredis','../../../../config/environment','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','info','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','keyBy','custom_fields','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Basic\x20%s','toString','base64','debug','[HTTP]','GET','map','forEach','picklist','type','nameField','content','includes','string','idField','customField','variable','variableName','push','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s'];(function(_0x609988,_0x507944){var _0x159984=function(_0x39d9ce){while(--_0x39d9ce){_0x609988['push'](_0x609988['shift']());}};_0x159984(++_0x507944);}(_0x86be,0xd0));var _0xe86b=function(_0x3481dc,_0x23c24b){_0x3481dc=_0x3481dc-0x0;var _0x1f2efa=_0x86be[_0x3481dc];return _0x1f2efa;};'use strict';var _=require(_0xe86b('0x0'));var rp=require('request-promise');var md5=require(_0xe86b('0x1'));var util=require(_0xe86b('0x2'));var Redis=require(_0xe86b('0x3'));var intUtil=require('./util');var config=require(_0xe86b('0x4'));var logger=require('../../../../config/logger')(_0xe86b('0x5'));config['redis']=_[_0xe86b('0x6')](config[_0xe86b('0x7')],{'host':_0xe86b('0x8'),'port':0x18eb});var io=require(_0xe86b('0x9'))(new Redis(config['redis']));var headers={'Content-Type':_0xe86b('0xa'),'Accept':'application/json'};function emit(_0x438009,_0xf9a47a,_0x18402e){io['to'](_0x438009)['emit'](_0xf9a47a,_0x18402e);}function getTicket(_0x5a5220,_0x4cd460,_0x452d87,_0x64b498,_0x42ae9d){logger[_0xe86b('0xb')]('Creating\x20new\x20ticket...');var _0x38ae03=_[_0xe86b('0xc')]({'responder_id':_0x4cd460['id'],'requester_id':_0x452d87['id'],'name':util[_0xe86b('0xd')](_0xe86b('0xe'),_0x42ae9d['calleridname']),'phone':_0x42ae9d[_0xe86b('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x11')],_0x42ae9d,'\x20'),'description':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x12')],_0x42ae9d,_0xe86b('0x13')),'tags':getTags(_0x64b498[_0xe86b('0x14')],_0xe86b('0x15'))},getCustomFields(_0x64b498['Fields'],_0x42ae9d));_0x38ae03['custom_fields']=_['mapValues'](_[_0xe86b('0x16')](_0x38ae03[_0xe86b('0x17')],'id'),'value');return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x18'),_0x5a5220[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':_0x38ae03})[_0xe86b('0x1b')](function(_0xd845eb){logger[_0xe86b('0xb')](_0xe86b('0x1c'));return _0xd845eb;});}function getUser(_0x85eced,_0xae7916){if(intUtil[_0xe86b('0x1d')](_0xae7916)){return request({'uri':util['format'](_0xe86b('0x1e'),_0x85eced[_0xe86b('0x19')]),'qs':{'email':_0xae7916}})[_0xe86b('0x1b')](function(_0x493d5a){if(_0x493d5a[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x20'));return _['find'](_0x493d5a,function(_0x324625){return _0x324625[_0xe86b('0x21')][_0xe86b('0x22')]===_0xae7916;});}else{logger[_0xe86b('0xb')](_0xe86b('0x23'));return request({'uri':util['format'](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x4de336){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x4de336;});}});}else{logger[_0xe86b('0xb')](_0xe86b('0x26'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x2fa583){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x2fa583;});}}function getEndUser(_0x482f21,_0x429b8a,_0x57a54f){logger['info']('Searching\x20enduser\x20with\x20phone',_0x57a54f);return request({'uri':util[_0xe86b('0xd')]('%s/api/v2/contacts',_0x482f21[_0xe86b('0x19')]),'qs':{'phone':_0x57a54f}})[_0xe86b('0x1b')](function(_0x388f38){if(_0x388f38[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x27'));return _['find'](_0x388f38,{'phone':_0x57a54f});}else{logger[_0xe86b('0xb')](_0xe86b('0x28'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x29'),_0x482f21[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':{'name':_0x429b8a,'phone':_0x57a54f}})['then'](function(_0x1c537b){logger[_0xe86b('0xb')]('Enduser\x20created.');return _0x1c537b;});}});}function getAuth(_0xfadda5){return util[_0xe86b('0xd')](_0xe86b('0x2a'),new Buffer(_0xfadda5['apiKey']+':X')[_0xe86b('0x2b')](_0xe86b('0x2c')));}function request(_0x3a1862){logger[_0xe86b('0x2d')](_0xe86b('0x2e'),JSON['stringify'](_0x3a1862));return rp(_['defaults'](_0x3a1862,{'method':_0xe86b('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x9a51d5,_0x226547){var _0x4b7fb5=[];if(_0x9a51d5&&_0x9a51d5[_0xe86b('0x1f')]>0x0){_0x4b7fb5=_[_0xe86b('0x30')](_0x9a51d5,_0x226547);}return _0x4b7fb5;}function getCustomFields(_0x5a55fa,_0x123015){var _0x26d0c2=[];var _0x33b7e7={'custom_fields':[]};if(_0x5a55fa[_0xe86b('0x1f')]>0x0){_[_0xe86b('0x31')](_0x5a55fa,function(_0x326503){if(_['includes'](['string',_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x34')]&&!_0x326503['customField']){_0x33b7e7[_0x326503['nameField']['toLowerCase']()]=_0x326503[_0xe86b('0x35')]['toString']();}else if(_[_0xe86b('0x36')]([_0xe86b('0x37'),_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x33b7e7[_0xe86b('0x17')]['push']({'id':_0x326503['idField'],'value':_0x326503[_0xe86b('0x35')][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3a')&&_0x326503['variableName']&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503[_0xe86b('0x3b')]]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503[_0xe86b('0x38')],'value':_0x123015[_0x326503[_0xe86b('0x3b')]][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3d')&&_0x326503[_0xe86b('0x3e')]&&_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')]&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503['Variable'][_0xe86b('0x15')][_0xe86b('0x3f')]()]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503['idField'],'value':_0x123015[_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')][_0xe86b('0x3f')]()][_0xe86b('0x2b')]()});}});}return _0x33b7e7;}exports[_0xe86b('0x40')]=function(_0xc9e0c6,_0x2b3081,_0x18c220,_0x20619a,_0x2d3426,_0x35108c){var _0x29cd88,_0x3f64d1;_0x35108c['remoteUri']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x19')]);_0x35108c['serverUrl']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x42')]);if(_0x2d3426&&_0x2d3426[_0xe86b('0x43')]){logger[_0xe86b('0xb')]('[QUEUE]',_0xe86b('0x44'));_0x2b3081[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x35108c[_0xe86b('0x42')],_0x2b3081[_0xe86b('0x47')],md5(_0x2b3081[_0xe86b('0x47')]));}else{_0x2b3081['recordingURL']='';}headers['Authorization']=getAuth(_0x35108c);return getUser(_0x35108c,_0x20619a['email'])[_0xe86b('0x1b')](function(_0x416298){_0x29cd88=_0x416298;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x29cd88['id']);return getEndUser(_0x35108c,_0x2b3081[_0xe86b('0x49')],_0x2b3081[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x2903f6){_0x3f64d1=_0x2903f6;logger['info'](_0xe86b('0x4a'),_0x3f64d1['id']);return getTicket(_0x35108c,_0x29cd88,_0x3f64d1,_0x18c220,_0x2b3081);})['then'](function(_0x5af8af){if(_0x5af8af&&_0x5af8af['id']){logger[_0xe86b('0xb')](_0xe86b('0x1c'));logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x5af8af['id']);logger['info']('[QUEUE]',_0xe86b('0x4c'));emit(util[_0xe86b('0xd')](_0xe86b('0x4d'),_0x20619a[_0xe86b('0x15')]),_0xe86b('0x4e'),{'uri':util[_0xe86b('0xd')]('%s/helpdesk/tickets/%d',_0x35108c[_0xe86b('0x19')],_0x5af8af['id'])});}})[_0xe86b('0x4f')](function(_0x33f6a1){logger['error'](_0xe86b('0x50'),JSON[_0xe86b('0x51')](_0x33f6a1));});};exports[_0xe86b('0x52')]=function(_0x458fbf,_0x5adf4d,_0x5b2248,_0x49988b,_0x26883c,_0x53ce98,_0x238071){var _0x15f32b,_0x44eb03;_0x53ce98['remoteUri']=intUtil['stripTrailingSlash'](_0x53ce98[_0xe86b('0x19')]);_0x53ce98[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x53ce98[_0xe86b('0x42')]);if(_0x238071&&_0x238071['recordingFormat']&&_0x238071[_0xe86b('0x53')]!==_0xe86b('0x54')){logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x44'));_0x5adf4d['recordingURL']=util['format'](_0xe86b('0x46'),_0x53ce98[_0xe86b('0x42')],_0x5adf4d['uniqueid'],md5(_0x5adf4d[_0xe86b('0x47')]));}headers[_0xe86b('0x56')]=getAuth(_0x53ce98);return getUser(_0x53ce98,_0x49988b['email'])[_0xe86b('0x1b')](function(_0x4444fb){_0x15f32b=_0x4444fb;logger['info']('The\x20User\x20ID\x20is:',_0x15f32b['id']);return getEndUser(_0x53ce98,_0x5adf4d[_0xe86b('0x57')],_0x5adf4d[_0xe86b('0x58')]);})[_0xe86b('0x1b')](function(_0x2d2b34){_0x44eb03=_0x2d2b34;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x44eb03['id']);return getTicket(_0x53ce98,_0x15f32b,_0x44eb03,_0x5b2248,_0x5adf4d);})[_0xe86b('0x1b')](function(_0x57443a){if(_0x57443a&&_0x57443a['id']){logger['info'](_0xe86b('0x1c'));logger[_0xe86b('0xb')]('The\x20Ticket\x20ID\x20is:',_0x57443a['id']);logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x4c'));emit(util['format'](_0xe86b('0x4d'),_0x49988b['name']),_0xe86b('0x4e'),{'uri':util['format'](_0xe86b('0x59'),_0x53ce98[_0xe86b('0x19')],_0x57443a['id'])});}})[_0xe86b('0x4f')](function(_0x33b456){logger[_0xe86b('0x5a')](_0xe86b('0x55'),JSON['stringify'](_0x33b456));});};exports['unmanaged']=function(_0x2143ce,_0x1f8d73,_0x51dbe8,_0x125e9b,_0x5a4965,_0x1585c5){var _0x93dddd,_0x28ed64;_0x1585c5[_0xe86b('0x19')]=intUtil[_0xe86b('0x41')](_0x1585c5['remoteUri']);_0x1585c5[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x1585c5[_0xe86b('0x42')]);if(_0x5a4965&&_0x5a4965[_0xe86b('0x43')]){logger['info']('['+_0x1f8d73[_0xe86b('0x5b')][_0xe86b('0x5c')]()+']',_0xe86b('0x44'));_0x1f8d73[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x1585c5[_0xe86b('0x42')],_0x1f8d73[_0xe86b('0x47')],md5(_0x1f8d73[_0xe86b('0x47')]));}else{_0x1f8d73[_0xe86b('0x45')]='';}headers['Authorization']=getAuth(_0x1585c5);return getUser(_0x1585c5,'')[_0xe86b('0x1b')](function(_0x5db820){_0x93dddd=_0x5db820;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x93dddd['id']);return getEndUser(_0x1585c5,_0x1f8d73['calleridname'],_0x1f8d73[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x398c30){_0x28ed64=_0x398c30;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x28ed64['id']);return getTicket(_0x1585c5,_0x93dddd,_0x28ed64,_0x51dbe8,_0x1f8d73);})['then'](function(_0x701fc0){if(_0x701fc0){logger[_0xe86b('0xb')]('Ticket\x20created!');logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x701fc0['id']);}})[_0xe86b('0x4f')](function(_0xc2f85f){logger[_0xe86b('0x5a')]('['+_0x1f8d73['lastevent'][_0xe86b('0x5c')]()+']',JSON[_0xe86b('0x51')](_0xc2f85f));});};
\ No newline at end of file