Built motion from commit 85328c08.|2.5.50
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index d64fc2d..a92bc4c 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x7306=['request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Subjects','Descriptions','<br>','custom_fields','mapValues','keyBy','value','%s/api/v2/tickets','remoteUri','POST','then','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','defaults','GET','includes','string','picklist','type','customField','nameField','content','idField','push','variable','variableName','customVariable','Variable','name','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','catch','unmanaged','lastevent','toUpperCase','error','lodash'];(function(_0x35bb98,_0x4d4b60){var _0x24c5d2=function(_0x4cc084){while(--_0x4cc084){_0x35bb98['push'](_0x35bb98['shift']());}};_0x24c5d2(++_0x4d4b60);}(_0x7306,0xb7));var _0x6730=function(_0x1f7eb4,_0x1e8f97){_0x1f7eb4=_0x1f7eb4-0x0;var _0x1cde05=_0x7306[_0x1f7eb4];return _0x1cde05;};'use strict';var _=require(_0x6730('0x0'));var rp=require(_0x6730('0x1'));var md5=require(_0x6730('0x2'));var util=require(_0x6730('0x3'));var Redis=require(_0x6730('0x4'));var intUtil=require(_0x6730('0x5'));var config=require(_0x6730('0x6'));var logger=require(_0x6730('0x7'))('freshdesk');config[_0x6730('0x8')]=_['defaults'](config[_0x6730('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));var headers={'Content-Type':_0x6730('0x9'),'Accept':_0x6730('0x9')};function emit(_0x27508e,_0x5b3a8e,_0xfc8090){io['to'](_0x27508e)[_0x6730('0xa')](_0x5b3a8e,_0xfc8090);}function getTicket(_0x1d1ec4,_0x28dcef,_0x1f55c5,_0x38b370,_0x403566){logger[_0x6730('0xb')](_0x6730('0xc'));var _0x4e096f=_[_0x6730('0xd')]({'responder_id':_0x28dcef['id'],'requester_id':_0x1f55c5['id'],'name':util[_0x6730('0xe')]('Caller\x20-\x20%s',_0x403566[_0x6730('0xf')]),'phone':_0x403566[_0x6730('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0x6730('0x11')](_0x38b370[_0x6730('0x12')],_0x403566,'\x20'),'description':intUtil[_0x6730('0x11')](_0x38b370[_0x6730('0x13')],_0x403566,_0x6730('0x14')),'tags':getTags(_0x38b370['Tags'],'name')},getCustomFields(_0x38b370['Fields'],_0x403566));_0x4e096f[_0x6730('0x15')]=_[_0x6730('0x16')](_[_0x6730('0x17')](_0x4e096f[_0x6730('0x15')],'id'),_0x6730('0x18'));return request({'uri':util['format'](_0x6730('0x19'),_0x1d1ec4[_0x6730('0x1a')]),'method':_0x6730('0x1b'),'body':_0x4e096f})['then'](function(_0x15461b){logger[_0x6730('0xb')]('Ticket\x20created!');return _0x15461b;});}function getUser(_0xe2121d,_0x38207a){if(intUtil['validateEmail'](_0x38207a)){return request({'uri':util[_0x6730('0xe')]('%s/api/v2/agents',_0xe2121d[_0x6730('0x1a')]),'qs':{'email':_0x38207a}})[_0x6730('0x1c')](function(_0x4b9333){if(_0x4b9333[_0x6730('0x1d')]){logger['info'](_0x6730('0x1e'));return _[_0x6730('0x1f')](_0x4b9333,function(_0x10b4fd){return _0x10b4fd[_0x6730('0x20')][_0x6730('0x21')]===_0x38207a;});}else{logger[_0x6730('0xb')](_0x6730('0x22'));return request({'uri':util[_0x6730('0xe')](_0x6730('0x23'),_0xe2121d[_0x6730('0x1a')])})[_0x6730('0x1c')](function(_0x2c0f41){logger['info']('Admin\x20account\x20selected.');return _0x2c0f41;});}});}else{logger[_0x6730('0xb')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0x6730('0x23'),_0xe2121d[_0x6730('0x1a')])})['then'](function(_0x290408){logger[_0x6730('0xb')](_0x6730('0x24'));return _0x290408;});}}function getEndUser(_0x23158d,_0x3c0a37,_0x3526f1){logger[_0x6730('0xb')]('Searching\x20enduser\x20with\x20phone',_0x3526f1);return request({'uri':util[_0x6730('0xe')]('%s/api/v2/contacts',_0x23158d[_0x6730('0x1a')]),'qs':{'phone':_0x3526f1}})[_0x6730('0x1c')](function(_0x1e7d86){if(_0x1e7d86[_0x6730('0x1d')]){logger[_0x6730('0xb')](_0x6730('0x25'));return _[_0x6730('0x1f')](_0x1e7d86,{'phone':_0x3526f1});}else{logger[_0x6730('0xb')](_0x6730('0x26'));return request({'uri':util[_0x6730('0xe')](_0x6730('0x27'),_0x23158d[_0x6730('0x1a')]),'method':_0x6730('0x1b'),'body':{'name':_0x3c0a37,'phone':_0x3526f1}})['then'](function(_0x3570bd){logger[_0x6730('0xb')](_0x6730('0x28'));return _0x3570bd;});}});}function getAuth(_0x47a60e){return util[_0x6730('0xe')](_0x6730('0x29'),new Buffer(_0x47a60e[_0x6730('0x2a')]+':X')[_0x6730('0x2b')](_0x6730('0x2c')));}function request(_0x304fd6){logger['debug'](_0x6730('0x2d'),JSON[_0x6730('0x2e')](_0x304fd6));return rp(_[_0x6730('0x2f')](_0x304fd6,{'method':_0x6730('0x30'),'headers':headers,'json':!![]}));}function getTags(_0x4b3be4,_0x361d8a){var _0x500101=[];if(_0x4b3be4&&_0x4b3be4[_0x6730('0x1d')]>0x0){_0x500101=_['map'](_0x4b3be4,_0x361d8a);}return _0x500101;}function getCustomFields(_0x543098,_0x58978a){var _0x387ec7=[];var _0x24b262={'custom_fields':[]};if(_0x543098[_0x6730('0x1d')]>0x0){_['forEach'](_0x543098,function(_0x4c9aa4){if(_[_0x6730('0x31')]([_0x6730('0x32'),_0x6730('0x33')],_0x4c9aa4[_0x6730('0x34')])&&_0x4c9aa4['nameField']&&!_0x4c9aa4[_0x6730('0x35')]){_0x24b262[_0x4c9aa4[_0x6730('0x36')]['toLowerCase']()]=_0x4c9aa4[_0x6730('0x37')][_0x6730('0x2b')]();}else if(_[_0x6730('0x31')]([_0x6730('0x32'),_0x6730('0x33')],_0x4c9aa4['type'])&&_0x4c9aa4[_0x6730('0x38')]&&_0x4c9aa4['customField']){_0x24b262['custom_fields'][_0x6730('0x39')]({'id':_0x4c9aa4[_0x6730('0x38')],'value':_0x4c9aa4[_0x6730('0x37')]['toString']()});}else if(_0x4c9aa4[_0x6730('0x34')]===_0x6730('0x3a')&&_0x4c9aa4[_0x6730('0x3b')]&&_0x4c9aa4['idField']&&_0x4c9aa4[_0x6730('0x35')]){_0x58978a[_0x4c9aa4['variableName']]&&_0x24b262[_0x6730('0x15')][_0x6730('0x39')]({'id':_0x4c9aa4['idField'],'value':_0x58978a[_0x4c9aa4[_0x6730('0x3b')]][_0x6730('0x2b')]()});}else if(_0x4c9aa4[_0x6730('0x34')]===_0x6730('0x3c')&&_0x4c9aa4[_0x6730('0x3d')]&&_0x4c9aa4[_0x6730('0x3d')][_0x6730('0x3e')]&&_0x4c9aa4[_0x6730('0x38')]&&_0x4c9aa4['customField']){_0x58978a[_0x4c9aa4['Variable']['name']['toLowerCase']()]&&_0x24b262[_0x6730('0x15')]['push']({'id':_0x4c9aa4['idField'],'value':_0x58978a[_0x4c9aa4[_0x6730('0x3d')][_0x6730('0x3e')][_0x6730('0x3f')]()][_0x6730('0x2b')]()});}});}return _0x24b262;}exports[_0x6730('0x40')]=function(_0x2a982b,_0x212f6d,_0x5cb8a0,_0x402e02,_0x2c2a1f,_0xb3c9a1){var _0x158f8c,_0x53ccd7;_0xb3c9a1[_0x6730('0x1a')]=intUtil[_0x6730('0x41')](_0xb3c9a1[_0x6730('0x1a')]);_0xb3c9a1[_0x6730('0x42')]=intUtil[_0x6730('0x41')](_0xb3c9a1['serverUrl']);if(_0x2c2a1f&&_0x2c2a1f[_0x6730('0x43')]){logger[_0x6730('0xb')](_0x6730('0x44'),_0x6730('0x45'));_0x212f6d[_0x6730('0x46')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xb3c9a1[_0x6730('0x42')],_0x212f6d[_0x6730('0x47')],md5(_0x212f6d[_0x6730('0x47')]));}else{_0x212f6d[_0x6730('0x46')]='';}headers[_0x6730('0x48')]=getAuth(_0xb3c9a1);return getUser(_0xb3c9a1,_0x402e02[_0x6730('0x21')])[_0x6730('0x1c')](function(_0x37d345){_0x158f8c=_0x37d345;logger['info']('The\x20User\x20ID\x20is:',_0x158f8c['id']);return getEndUser(_0xb3c9a1,_0x212f6d['calleridname'],_0x212f6d['calleridnum']);})[_0x6730('0x1c')](function(_0x3ee32d){_0x53ccd7=_0x3ee32d;logger[_0x6730('0xb')](_0x6730('0x49'),_0x53ccd7['id']);return getTicket(_0xb3c9a1,_0x158f8c,_0x53ccd7,_0x5cb8a0,_0x212f6d);})[_0x6730('0x1c')](function(_0x4e89a4){if(_0x4e89a4&&_0x4e89a4['id']){logger[_0x6730('0xb')](_0x6730('0x4a'));logger[_0x6730('0xb')](_0x6730('0x4b'),_0x4e89a4['id']);logger[_0x6730('0xb')]('[QUEUE]',_0x6730('0x4c'));emit(util['format'](_0x6730('0x4d'),_0x402e02[_0x6730('0x3e')]),_0x6730('0x4e'),{'uri':util[_0x6730('0xe')]('%s/helpdesk/tickets/%d',_0xb3c9a1[_0x6730('0x1a')],_0x4e89a4['id'])});}})['catch'](function(_0x3d802e){logger['error'](_0x6730('0x44'),JSON[_0x6730('0x2e')](_0x3d802e));});};exports['outbound']=function(_0x2f8e2c,_0x3669c1,_0xec01a5,_0x2acc59,_0x11a592,_0x3310d0,_0x3bb69a){var _0x38aa25,_0x284e01;_0x3310d0['remoteUri']=intUtil['stripTrailingSlash'](_0x3310d0[_0x6730('0x1a')]);_0x3310d0['serverUrl']=intUtil[_0x6730('0x41')](_0x3310d0['serverUrl']);if(_0x3bb69a&&_0x3bb69a['recordingFormat']&&_0x3bb69a[_0x6730('0x4f')]!==_0x6730('0x50')){logger[_0x6730('0xb')](_0x6730('0x51'),_0x6730('0x45'));_0x3669c1[_0x6730('0x46')]=util[_0x6730('0xe')](_0x6730('0x52'),_0x3310d0[_0x6730('0x42')],_0x3669c1[_0x6730('0x47')],md5(_0x3669c1[_0x6730('0x47')]));}headers[_0x6730('0x48')]=getAuth(_0x3310d0);return getUser(_0x3310d0,_0x2acc59[_0x6730('0x21')])[_0x6730('0x1c')](function(_0x1a165a){_0x38aa25=_0x1a165a;logger['info'](_0x6730('0x53'),_0x38aa25['id']);return getEndUser(_0x3310d0,_0x3669c1[_0x6730('0x54')],_0x3669c1[_0x6730('0x55')]);})['then'](function(_0x362aa8){_0x284e01=_0x362aa8;logger[_0x6730('0xb')](_0x6730('0x49'),_0x284e01['id']);return getTicket(_0x3310d0,_0x38aa25,_0x284e01,_0xec01a5,_0x3669c1);})[_0x6730('0x1c')](function(_0xdc7d88){if(_0xdc7d88&&_0xdc7d88['id']){logger['info'](_0x6730('0x4a'));logger[_0x6730('0xb')](_0x6730('0x4b'),_0xdc7d88['id']);logger[_0x6730('0xb')](_0x6730('0x51'),_0x6730('0x4c'));emit(util[_0x6730('0xe')](_0x6730('0x4d'),_0x2acc59['name']),_0x6730('0x4e'),{'uri':util['format'](_0x6730('0x56'),_0x3310d0['remoteUri'],_0xdc7d88['id'])});}})[_0x6730('0x57')](function(_0x5727dd){logger['error'](_0x6730('0x51'),JSON[_0x6730('0x2e')](_0x5727dd));});};exports[_0x6730('0x58')]=function(_0x5a8c5b,_0x82ca61,_0x2ad21,_0x6e6db3,_0x84191a,_0xe1e50f){var _0x4d780d,_0x396f2f;_0xe1e50f[_0x6730('0x1a')]=intUtil[_0x6730('0x41')](_0xe1e50f[_0x6730('0x1a')]);_0xe1e50f['serverUrl']=intUtil[_0x6730('0x41')](_0xe1e50f['serverUrl']);if(_0x84191a&&_0x84191a[_0x6730('0x43')]){logger[_0x6730('0xb')]('['+_0x82ca61[_0x6730('0x59')][_0x6730('0x5a')]()+']',_0x6730('0x45'));_0x82ca61[_0x6730('0x46')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xe1e50f[_0x6730('0x42')],_0x82ca61[_0x6730('0x47')],md5(_0x82ca61[_0x6730('0x47')]));}else{_0x82ca61[_0x6730('0x46')]='';}headers[_0x6730('0x48')]=getAuth(_0xe1e50f);return getUser(_0xe1e50f,'')[_0x6730('0x1c')](function(_0x4067b4){_0x4d780d=_0x4067b4;logger[_0x6730('0xb')](_0x6730('0x53'),_0x4d780d['id']);return getEndUser(_0xe1e50f,_0x82ca61[_0x6730('0xf')],_0x82ca61[_0x6730('0x10')]);})[_0x6730('0x1c')](function(_0x3ad997){_0x396f2f=_0x3ad997;logger['info'](_0x6730('0x49'),_0x396f2f['id']);return getTicket(_0xe1e50f,_0x4d780d,_0x396f2f,_0x2ad21,_0x82ca61);})[_0x6730('0x1c')](function(_0xc74502){if(_0xc74502){logger[_0x6730('0xb')]('Ticket\x20created!');logger[_0x6730('0xb')](_0x6730('0x4b'),_0xc74502['id']);}})[_0x6730('0x57')](function(_0x3ec4d6){logger[_0x6730('0x5b')]('['+_0x82ca61['lastevent'][_0x6730('0x5a')]()+']',JSON[_0x6730('0x2e')](_0x3ec4d6));});};
\ No newline at end of file
+var _0x86be=['uniqueid','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','[QUEUE]','stringify','outbound','recordingFormat','none','[OUTBOUND]','Authorization','destcalleridname','destcalleridnum','%s/helpdesk/tickets/%d','error','lastevent','toUpperCase','lodash','md5','util','ioredis','../../../../config/environment','freshdesk','defaults','redis','localhost','socket.io-emitter','application/json','info','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','Tags','name','keyBy','custom_fields','%s/api/v2/tickets','remoteUri','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/api/v2/contacts','Basic\x20%s','toString','base64','debug','[HTTP]','GET','map','forEach','picklist','type','nameField','content','includes','string','idField','customField','variable','variableName','push','customVariable','Variable','toLowerCase','queue','stripTrailingSlash','serverUrl','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s'];(function(_0x609988,_0x507944){var _0x159984=function(_0x39d9ce){while(--_0x39d9ce){_0x609988['push'](_0x609988['shift']());}};_0x159984(++_0x507944);}(_0x86be,0xd0));var _0xe86b=function(_0x3481dc,_0x23c24b){_0x3481dc=_0x3481dc-0x0;var _0x1f2efa=_0x86be[_0x3481dc];return _0x1f2efa;};'use strict';var _=require(_0xe86b('0x0'));var rp=require('request-promise');var md5=require(_0xe86b('0x1'));var util=require(_0xe86b('0x2'));var Redis=require(_0xe86b('0x3'));var intUtil=require('./util');var config=require(_0xe86b('0x4'));var logger=require('../../../../config/logger')(_0xe86b('0x5'));config['redis']=_[_0xe86b('0x6')](config[_0xe86b('0x7')],{'host':_0xe86b('0x8'),'port':0x18eb});var io=require(_0xe86b('0x9'))(new Redis(config['redis']));var headers={'Content-Type':_0xe86b('0xa'),'Accept':'application/json'};function emit(_0x438009,_0xf9a47a,_0x18402e){io['to'](_0x438009)['emit'](_0xf9a47a,_0x18402e);}function getTicket(_0x5a5220,_0x4cd460,_0x452d87,_0x64b498,_0x42ae9d){logger[_0xe86b('0xb')]('Creating\x20new\x20ticket...');var _0x38ae03=_[_0xe86b('0xc')]({'responder_id':_0x4cd460['id'],'requester_id':_0x452d87['id'],'name':util[_0xe86b('0xd')](_0xe86b('0xe'),_0x42ae9d['calleridname']),'phone':_0x42ae9d[_0xe86b('0xf')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x11')],_0x42ae9d,'\x20'),'description':intUtil[_0xe86b('0x10')](_0x64b498[_0xe86b('0x12')],_0x42ae9d,_0xe86b('0x13')),'tags':getTags(_0x64b498[_0xe86b('0x14')],_0xe86b('0x15'))},getCustomFields(_0x64b498['Fields'],_0x42ae9d));_0x38ae03['custom_fields']=_['mapValues'](_[_0xe86b('0x16')](_0x38ae03[_0xe86b('0x17')],'id'),'value');return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x18'),_0x5a5220[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':_0x38ae03})[_0xe86b('0x1b')](function(_0xd845eb){logger[_0xe86b('0xb')](_0xe86b('0x1c'));return _0xd845eb;});}function getUser(_0x85eced,_0xae7916){if(intUtil[_0xe86b('0x1d')](_0xae7916)){return request({'uri':util['format'](_0xe86b('0x1e'),_0x85eced[_0xe86b('0x19')]),'qs':{'email':_0xae7916}})[_0xe86b('0x1b')](function(_0x493d5a){if(_0x493d5a[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x20'));return _['find'](_0x493d5a,function(_0x324625){return _0x324625[_0xe86b('0x21')][_0xe86b('0x22')]===_0xae7916;});}else{logger[_0xe86b('0xb')](_0xe86b('0x23'));return request({'uri':util['format'](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x4de336){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x4de336;});}});}else{logger[_0xe86b('0xb')](_0xe86b('0x26'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x24'),_0x85eced[_0xe86b('0x19')])})[_0xe86b('0x1b')](function(_0x2fa583){logger[_0xe86b('0xb')](_0xe86b('0x25'));return _0x2fa583;});}}function getEndUser(_0x482f21,_0x429b8a,_0x57a54f){logger['info']('Searching\x20enduser\x20with\x20phone',_0x57a54f);return request({'uri':util[_0xe86b('0xd')]('%s/api/v2/contacts',_0x482f21[_0xe86b('0x19')]),'qs':{'phone':_0x57a54f}})[_0xe86b('0x1b')](function(_0x388f38){if(_0x388f38[_0xe86b('0x1f')]){logger[_0xe86b('0xb')](_0xe86b('0x27'));return _['find'](_0x388f38,{'phone':_0x57a54f});}else{logger[_0xe86b('0xb')](_0xe86b('0x28'));return request({'uri':util[_0xe86b('0xd')](_0xe86b('0x29'),_0x482f21[_0xe86b('0x19')]),'method':_0xe86b('0x1a'),'body':{'name':_0x429b8a,'phone':_0x57a54f}})['then'](function(_0x1c537b){logger[_0xe86b('0xb')]('Enduser\x20created.');return _0x1c537b;});}});}function getAuth(_0xfadda5){return util[_0xe86b('0xd')](_0xe86b('0x2a'),new Buffer(_0xfadda5['apiKey']+':X')[_0xe86b('0x2b')](_0xe86b('0x2c')));}function request(_0x3a1862){logger[_0xe86b('0x2d')](_0xe86b('0x2e'),JSON['stringify'](_0x3a1862));return rp(_['defaults'](_0x3a1862,{'method':_0xe86b('0x2f'),'headers':headers,'json':!![]}));}function getTags(_0x9a51d5,_0x226547){var _0x4b7fb5=[];if(_0x9a51d5&&_0x9a51d5[_0xe86b('0x1f')]>0x0){_0x4b7fb5=_[_0xe86b('0x30')](_0x9a51d5,_0x226547);}return _0x4b7fb5;}function getCustomFields(_0x5a55fa,_0x123015){var _0x26d0c2=[];var _0x33b7e7={'custom_fields':[]};if(_0x5a55fa[_0xe86b('0x1f')]>0x0){_[_0xe86b('0x31')](_0x5a55fa,function(_0x326503){if(_['includes'](['string',_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x34')]&&!_0x326503['customField']){_0x33b7e7[_0x326503['nameField']['toLowerCase']()]=_0x326503[_0xe86b('0x35')]['toString']();}else if(_[_0xe86b('0x36')]([_0xe86b('0x37'),_0xe86b('0x32')],_0x326503[_0xe86b('0x33')])&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x33b7e7[_0xe86b('0x17')]['push']({'id':_0x326503['idField'],'value':_0x326503[_0xe86b('0x35')][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3a')&&_0x326503['variableName']&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503[_0xe86b('0x3b')]]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503[_0xe86b('0x38')],'value':_0x123015[_0x326503[_0xe86b('0x3b')]][_0xe86b('0x2b')]()});}else if(_0x326503[_0xe86b('0x33')]===_0xe86b('0x3d')&&_0x326503[_0xe86b('0x3e')]&&_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')]&&_0x326503[_0xe86b('0x38')]&&_0x326503[_0xe86b('0x39')]){_0x123015[_0x326503['Variable'][_0xe86b('0x15')][_0xe86b('0x3f')]()]&&_0x33b7e7[_0xe86b('0x17')][_0xe86b('0x3c')]({'id':_0x326503['idField'],'value':_0x123015[_0x326503[_0xe86b('0x3e')][_0xe86b('0x15')][_0xe86b('0x3f')]()][_0xe86b('0x2b')]()});}});}return _0x33b7e7;}exports[_0xe86b('0x40')]=function(_0xc9e0c6,_0x2b3081,_0x18c220,_0x20619a,_0x2d3426,_0x35108c){var _0x29cd88,_0x3f64d1;_0x35108c['remoteUri']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x19')]);_0x35108c['serverUrl']=intUtil[_0xe86b('0x41')](_0x35108c[_0xe86b('0x42')]);if(_0x2d3426&&_0x2d3426[_0xe86b('0x43')]){logger[_0xe86b('0xb')]('[QUEUE]',_0xe86b('0x44'));_0x2b3081[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x35108c[_0xe86b('0x42')],_0x2b3081[_0xe86b('0x47')],md5(_0x2b3081[_0xe86b('0x47')]));}else{_0x2b3081['recordingURL']='';}headers['Authorization']=getAuth(_0x35108c);return getUser(_0x35108c,_0x20619a['email'])[_0xe86b('0x1b')](function(_0x416298){_0x29cd88=_0x416298;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x29cd88['id']);return getEndUser(_0x35108c,_0x2b3081[_0xe86b('0x49')],_0x2b3081[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x2903f6){_0x3f64d1=_0x2903f6;logger['info'](_0xe86b('0x4a'),_0x3f64d1['id']);return getTicket(_0x35108c,_0x29cd88,_0x3f64d1,_0x18c220,_0x2b3081);})['then'](function(_0x5af8af){if(_0x5af8af&&_0x5af8af['id']){logger[_0xe86b('0xb')](_0xe86b('0x1c'));logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x5af8af['id']);logger['info']('[QUEUE]',_0xe86b('0x4c'));emit(util[_0xe86b('0xd')](_0xe86b('0x4d'),_0x20619a[_0xe86b('0x15')]),_0xe86b('0x4e'),{'uri':util[_0xe86b('0xd')]('%s/helpdesk/tickets/%d',_0x35108c[_0xe86b('0x19')],_0x5af8af['id'])});}})[_0xe86b('0x4f')](function(_0x33f6a1){logger['error'](_0xe86b('0x50'),JSON[_0xe86b('0x51')](_0x33f6a1));});};exports[_0xe86b('0x52')]=function(_0x458fbf,_0x5adf4d,_0x5b2248,_0x49988b,_0x26883c,_0x53ce98,_0x238071){var _0x15f32b,_0x44eb03;_0x53ce98['remoteUri']=intUtil['stripTrailingSlash'](_0x53ce98[_0xe86b('0x19')]);_0x53ce98[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x53ce98[_0xe86b('0x42')]);if(_0x238071&&_0x238071['recordingFormat']&&_0x238071[_0xe86b('0x53')]!==_0xe86b('0x54')){logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x44'));_0x5adf4d['recordingURL']=util['format'](_0xe86b('0x46'),_0x53ce98[_0xe86b('0x42')],_0x5adf4d['uniqueid'],md5(_0x5adf4d[_0xe86b('0x47')]));}headers[_0xe86b('0x56')]=getAuth(_0x53ce98);return getUser(_0x53ce98,_0x49988b['email'])[_0xe86b('0x1b')](function(_0x4444fb){_0x15f32b=_0x4444fb;logger['info']('The\x20User\x20ID\x20is:',_0x15f32b['id']);return getEndUser(_0x53ce98,_0x5adf4d[_0xe86b('0x57')],_0x5adf4d[_0xe86b('0x58')]);})[_0xe86b('0x1b')](function(_0x2d2b34){_0x44eb03=_0x2d2b34;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x44eb03['id']);return getTicket(_0x53ce98,_0x15f32b,_0x44eb03,_0x5b2248,_0x5adf4d);})[_0xe86b('0x1b')](function(_0x57443a){if(_0x57443a&&_0x57443a['id']){logger['info'](_0xe86b('0x1c'));logger[_0xe86b('0xb')]('The\x20Ticket\x20ID\x20is:',_0x57443a['id']);logger[_0xe86b('0xb')](_0xe86b('0x55'),_0xe86b('0x4c'));emit(util['format'](_0xe86b('0x4d'),_0x49988b['name']),_0xe86b('0x4e'),{'uri':util['format'](_0xe86b('0x59'),_0x53ce98[_0xe86b('0x19')],_0x57443a['id'])});}})[_0xe86b('0x4f')](function(_0x33b456){logger[_0xe86b('0x5a')](_0xe86b('0x55'),JSON['stringify'](_0x33b456));});};exports['unmanaged']=function(_0x2143ce,_0x1f8d73,_0x51dbe8,_0x125e9b,_0x5a4965,_0x1585c5){var _0x93dddd,_0x28ed64;_0x1585c5[_0xe86b('0x19')]=intUtil[_0xe86b('0x41')](_0x1585c5['remoteUri']);_0x1585c5[_0xe86b('0x42')]=intUtil[_0xe86b('0x41')](_0x1585c5[_0xe86b('0x42')]);if(_0x5a4965&&_0x5a4965[_0xe86b('0x43')]){logger['info']('['+_0x1f8d73[_0xe86b('0x5b')][_0xe86b('0x5c')]()+']',_0xe86b('0x44'));_0x1f8d73[_0xe86b('0x45')]=util[_0xe86b('0xd')](_0xe86b('0x46'),_0x1585c5[_0xe86b('0x42')],_0x1f8d73[_0xe86b('0x47')],md5(_0x1f8d73[_0xe86b('0x47')]));}else{_0x1f8d73[_0xe86b('0x45')]='';}headers['Authorization']=getAuth(_0x1585c5);return getUser(_0x1585c5,'')[_0xe86b('0x1b')](function(_0x5db820){_0x93dddd=_0x5db820;logger[_0xe86b('0xb')](_0xe86b('0x48'),_0x93dddd['id']);return getEndUser(_0x1585c5,_0x1f8d73['calleridname'],_0x1f8d73[_0xe86b('0xf')]);})[_0xe86b('0x1b')](function(_0x398c30){_0x28ed64=_0x398c30;logger[_0xe86b('0xb')](_0xe86b('0x4a'),_0x28ed64['id']);return getTicket(_0x1585c5,_0x93dddd,_0x28ed64,_0x51dbe8,_0x1f8d73);})['then'](function(_0x701fc0){if(_0x701fc0){logger[_0xe86b('0xb')]('Ticket\x20created!');logger[_0xe86b('0xb')](_0xe86b('0x4b'),_0x701fc0['id']);}})[_0xe86b('0x4f')](function(_0xc2f85f){logger[_0xe86b('0x5a')]('['+_0x1f8d73['lastevent'][_0xe86b('0x5c')]()+']',JSON[_0xe86b('0x51')](_0xc2f85f));});};
\ No newline at end of file