Built motion from commit (unavailable).|2.5.26
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index e7f8756..ae15059 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x79ea=['calleridname','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','freshdesk','redis','localhost','socket.io-emitter','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridnum','getString','Subjects','Descriptions','<br>','name','Fields','custom_fields','mapValues','keyBy','value','remoteUri','POST','then','validateEmail','length','Agent\x20found!','contact','email','%s/api/v2/agents/me','Admin\x20account\x20selected.','%s/api/v2/contacts','find','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','defaults','GET','map','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','idField','content','variableName','push','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20Enduser\x20ID\x20is:','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','[QUEUE]','stringify','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','catch','error','lastevent','toUpperCase'];(function(_0x2d1da8,_0x5606b9){var _0x53ae73=function(_0x341c0e){while(--_0x341c0e){_0x2d1da8['push'](_0x2d1da8['shift']());}};_0x53ae73(++_0x5606b9);}(_0x79ea,0xbb));var _0xa79e=function(_0x4b775b,_0x2aadc6){_0x4b775b=_0x4b775b-0x0;var _0xf84d39=_0x79ea[_0x4b775b];return _0xf84d39;};'use strict';var _=require(_0xa79e('0x0'));var rp=require(_0xa79e('0x1'));var md5=require(_0xa79e('0x2'));var util=require('util');var Redis=require(_0xa79e('0x3'));var intUtil=require(_0xa79e('0x4'));var config=require(_0xa79e('0x5'));var logger=require(_0xa79e('0x6'))(_0xa79e('0x7'));config[_0xa79e('0x8')]=_['defaults'](config['redis'],{'host':_0xa79e('0x9'),'port':0x18eb});var io=require(_0xa79e('0xa'))(new Redis(config[_0xa79e('0x8')]));var headers={'Content-Type':_0xa79e('0xb'),'Accept':_0xa79e('0xb')};function emit(_0xa88b0d,_0xb12a75,_0x458016){io['to'](_0xa88b0d)[_0xa79e('0xc')](_0xb12a75,_0x458016);}function getTicket(_0x59eb79,_0x5503eb,_0x30f76c,_0x3b1f72,_0x5bffaa){logger[_0xa79e('0xd')](_0xa79e('0xe'));var _0x49e94d=_[_0xa79e('0xf')]({'responder_id':_0x5503eb['id'],'requester_id':_0x30f76c['id'],'name':util[_0xa79e('0x10')](_0xa79e('0x11'),_0x5bffaa['calleridname']),'phone':_0x5bffaa[_0xa79e('0x12')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xa79e('0x13')](_0x3b1f72[_0xa79e('0x14')],_0x5bffaa,'\x20'),'description':intUtil[_0xa79e('0x13')](_0x3b1f72[_0xa79e('0x15')],_0x5bffaa,_0xa79e('0x16')),'tags':getTags(_0x3b1f72['Tags'],_0xa79e('0x17'))},getCustomFields(_0x3b1f72[_0xa79e('0x18')],_0x5bffaa));_0x49e94d[_0xa79e('0x19')]=_[_0xa79e('0x1a')](_[_0xa79e('0x1b')](_0x49e94d[_0xa79e('0x19')],'id'),_0xa79e('0x1c'));return request({'uri':util[_0xa79e('0x10')]('%s/api/v2/tickets',_0x59eb79[_0xa79e('0x1d')]),'method':_0xa79e('0x1e'),'body':_0x49e94d})[_0xa79e('0x1f')](function(_0x5bbc50){logger[_0xa79e('0xd')]('Ticket\x20created!');return _0x5bbc50;});}function getUser(_0x5c49ae,_0x302c34){if(intUtil[_0xa79e('0x20')](_0x302c34)){return request({'uri':util[_0xa79e('0x10')]('%s/api/v2/agents',_0x5c49ae[_0xa79e('0x1d')]),'qs':{'email':_0x302c34}})[_0xa79e('0x1f')](function(_0x2ca329){if(_0x2ca329[_0xa79e('0x21')]){logger[_0xa79e('0xd')](_0xa79e('0x22'));return _['find'](_0x2ca329,function(_0x277cd0){return _0x277cd0[_0xa79e('0x23')][_0xa79e('0x24')]===_0x302c34;});}else{logger[_0xa79e('0xd')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xa79e('0x25'),_0x5c49ae[_0xa79e('0x1d')])})[_0xa79e('0x1f')](function(_0x636172){logger['info'](_0xa79e('0x26'));return _0x636172;});}});}else{logger[_0xa79e('0xd')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0xa79e('0x10')]('%s/api/v2/agents/me',_0x5c49ae[_0xa79e('0x1d')])})[_0xa79e('0x1f')](function(_0x3f3804){logger['info'](_0xa79e('0x26'));return _0x3f3804;});}}function getEndUser(_0x637354,_0x420112,_0x2e92f8){logger[_0xa79e('0xd')]('Searching\x20enduser\x20with\x20phone',_0x2e92f8);return request({'uri':util['format'](_0xa79e('0x27'),_0x637354[_0xa79e('0x1d')]),'qs':{'phone':_0x2e92f8}})['then'](function(_0x476b44){if(_0x476b44[_0xa79e('0x21')]){logger[_0xa79e('0xd')]('Enduser\x20found!');return _[_0xa79e('0x28')](_0x476b44,{'phone':_0x2e92f8});}else{logger[_0xa79e('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0xa79e('0x10')](_0xa79e('0x27'),_0x637354['remoteUri']),'method':_0xa79e('0x1e'),'body':{'name':_0x420112,'phone':_0x2e92f8}})[_0xa79e('0x1f')](function(_0x4eca2a){logger[_0xa79e('0xd')](_0xa79e('0x29'));return _0x4eca2a;});}});}function getAuth(_0x459e07){return util['format'](_0xa79e('0x2a'),new Buffer(_0x459e07[_0xa79e('0x2b')]+':X')[_0xa79e('0x2c')](_0xa79e('0x2d')));}function request(_0x11cf4a){logger[_0xa79e('0x2e')](_0xa79e('0x2f'),JSON['stringify'](_0x11cf4a));return rp(_[_0xa79e('0x30')](_0x11cf4a,{'method':_0xa79e('0x31'),'headers':headers,'json':!![]}));}function getTags(_0x2f6598,_0x2e367e){var _0x1ec4b8=[];if(_0x2f6598&&_0x2f6598['length']>0x0){_0x1ec4b8=_[_0xa79e('0x32')](_0x2f6598,_0x2e367e);}return _0x1ec4b8;}function getCustomFields(_0x169b61,_0x53fd8e){var _0x12cf54=[];var _0x6abb61={'custom_fields':[]};if(_0x169b61[_0xa79e('0x21')]>0x0){_[_0xa79e('0x33')](_0x169b61,function(_0x1453d2){if(_[_0xa79e('0x34')]([_0xa79e('0x35'),_0xa79e('0x36')],_0x1453d2[_0xa79e('0x37')])&&_0x1453d2[_0xa79e('0x38')]&&!_0x1453d2[_0xa79e('0x39')]){_0x6abb61[_0x1453d2['nameField'][_0xa79e('0x3a')]()]=_0x1453d2['content']['toString']();}else if(_['includes'](['string',_0xa79e('0x36')],_0x1453d2[_0xa79e('0x37')])&&_0x1453d2[_0xa79e('0x3b')]&&_0x1453d2['customField']){_0x6abb61[_0xa79e('0x19')]['push']({'id':_0x1453d2[_0xa79e('0x3b')],'value':_0x1453d2[_0xa79e('0x3c')][_0xa79e('0x2c')]()});}else if(_0x1453d2[_0xa79e('0x37')]==='variable'&&_0x1453d2[_0xa79e('0x3d')]&&_0x1453d2[_0xa79e('0x3b')]&&_0x1453d2[_0xa79e('0x39')]){_0x53fd8e[_0x1453d2[_0xa79e('0x3d')]]&&_0x6abb61[_0xa79e('0x19')][_0xa79e('0x3e')]({'id':_0x1453d2['idField'],'value':_0x53fd8e[_0x1453d2[_0xa79e('0x3d')]][_0xa79e('0x2c')]()});}else if(_0x1453d2['type']===_0xa79e('0x3f')&&_0x1453d2[_0xa79e('0x40')]&&_0x1453d2[_0xa79e('0x40')][_0xa79e('0x17')]&&_0x1453d2[_0xa79e('0x3b')]&&_0x1453d2[_0xa79e('0x39')]){_0x53fd8e[_0x1453d2[_0xa79e('0x40')][_0xa79e('0x17')][_0xa79e('0x3a')]()]&&_0x6abb61[_0xa79e('0x19')][_0xa79e('0x3e')]({'id':_0x1453d2[_0xa79e('0x3b')],'value':_0x53fd8e[_0x1453d2[_0xa79e('0x40')][_0xa79e('0x17')][_0xa79e('0x3a')]()][_0xa79e('0x2c')]()});}});}return _0x6abb61;}exports[_0xa79e('0x41')]=function(_0x19b7dc,_0x447c46,_0x1ffb18,_0x893f99,_0x440a01,_0x53ed89){var _0x568e2a,_0x56d5c1;_0x53ed89[_0xa79e('0x1d')]=intUtil[_0xa79e('0x42')](_0x53ed89[_0xa79e('0x1d')]);_0x53ed89[_0xa79e('0x43')]=intUtil['stripTrailingSlash'](_0x53ed89[_0xa79e('0x43')]);if(_0x440a01&&_0x440a01[_0xa79e('0x44')]){logger[_0xa79e('0xd')]('[QUEUE]','Recording\x20is\x20enabled!');_0x447c46['recordingURL']=util[_0xa79e('0x10')](_0xa79e('0x45'),_0x53ed89[_0xa79e('0x43')],_0x447c46[_0xa79e('0x46')],md5(_0x447c46[_0xa79e('0x46')]));}else{_0x447c46[_0xa79e('0x47')]='';}headers[_0xa79e('0x48')]=getAuth(_0x53ed89);return getUser(_0x53ed89,_0x893f99[_0xa79e('0x24')])[_0xa79e('0x1f')](function(_0x279f6f){_0x568e2a=_0x279f6f;logger[_0xa79e('0xd')]('The\x20User\x20ID\x20is:',_0x568e2a['id']);return getEndUser(_0x53ed89,_0x447c46['calleridname'],_0x447c46[_0xa79e('0x12')]);})[_0xa79e('0x1f')](function(_0x46fdc5){_0x56d5c1=_0x46fdc5;logger['info'](_0xa79e('0x49'),_0x56d5c1['id']);return getTicket(_0x53ed89,_0x568e2a,_0x56d5c1,_0x1ffb18,_0x447c46);})['then'](function(_0x338b43){if(_0x338b43&&_0x338b43['id']){logger[_0xa79e('0xd')]('Ticket\x20created!');logger['info']('The\x20Ticket\x20ID\x20is:',_0x338b43['id']);logger['info']('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0xa79e('0x4a'),_0x893f99[_0xa79e('0x17')]),_0xa79e('0x4b'),{'uri':util['format'](_0xa79e('0x4c'),_0x53ed89[_0xa79e('0x1d')],_0x338b43['id'])});}})['catch'](function(_0x4d250d){logger['error'](_0xa79e('0x4d'),JSON[_0xa79e('0x4e')](_0x4d250d));});};exports['outbound']=function(_0x5b83a2,_0x41f756,_0x468056,_0x4c9ca0,_0x35aba8,_0x12097b,_0xdfeb29){var _0x30d925,_0x3c7fec;_0x12097b['remoteUri']=intUtil['stripTrailingSlash'](_0x12097b[_0xa79e('0x1d')]);_0x12097b[_0xa79e('0x43')]=intUtil[_0xa79e('0x42')](_0x12097b[_0xa79e('0x43')]);if(_0xdfeb29&&_0xdfeb29[_0xa79e('0x4f')]&&_0xdfeb29['recordingFormat']!=='none'){logger[_0xa79e('0xd')](_0xa79e('0x50'),_0xa79e('0x51'));_0x41f756['recordingURL']=util[_0xa79e('0x10')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x12097b['serverUrl'],_0x41f756[_0xa79e('0x46')],md5(_0x41f756[_0xa79e('0x46')]));}headers[_0xa79e('0x48')]=getAuth(_0x12097b);return getUser(_0x12097b,_0x4c9ca0[_0xa79e('0x24')])[_0xa79e('0x1f')](function(_0x563fe2){_0x30d925=_0x563fe2;logger[_0xa79e('0xd')](_0xa79e('0x52'),_0x30d925['id']);return getEndUser(_0x12097b,_0x41f756[_0xa79e('0x53')],_0x41f756[_0xa79e('0x54')]);})[_0xa79e('0x1f')](function(_0x1e077f){_0x3c7fec=_0x1e077f;logger[_0xa79e('0xd')](_0xa79e('0x49'),_0x3c7fec['id']);return getTicket(_0x12097b,_0x30d925,_0x3c7fec,_0x468056,_0x41f756);})['then'](function(_0x135654){if(_0x135654&&_0x135654['id']){logger[_0xa79e('0xd')](_0xa79e('0x55'));logger[_0xa79e('0xd')](_0xa79e('0x56'),_0x135654['id']);logger['info'](_0xa79e('0x50'),_0xa79e('0x57'));emit(util[_0xa79e('0x10')]('user:%s',_0x4c9ca0[_0xa79e('0x17')]),_0xa79e('0x4b'),{'uri':util[_0xa79e('0x10')](_0xa79e('0x4c'),_0x12097b[_0xa79e('0x1d')],_0x135654['id'])});}})[_0xa79e('0x58')](function(_0xdb1fa){logger[_0xa79e('0x59')]('[OUTBOUND]',JSON[_0xa79e('0x4e')](_0xdb1fa));});};exports['unmanaged']=function(_0xc241ff,_0x31428e,_0x18dbf5,_0x5454aa,_0x2bb6cd,_0x6fb7c4){var _0xc554d2,_0x47a03a;_0x6fb7c4[_0xa79e('0x1d')]=intUtil[_0xa79e('0x42')](_0x6fb7c4[_0xa79e('0x1d')]);_0x6fb7c4['serverUrl']=intUtil[_0xa79e('0x42')](_0x6fb7c4[_0xa79e('0x43')]);if(_0x2bb6cd&&_0x2bb6cd['monitor_format']){logger[_0xa79e('0xd')]('['+_0x31428e[_0xa79e('0x5a')][_0xa79e('0x5b')]()+']','Recording\x20is\x20enabled!');_0x31428e[_0xa79e('0x47')]=util['format'](_0xa79e('0x45'),_0x6fb7c4[_0xa79e('0x43')],_0x31428e['uniqueid'],md5(_0x31428e['uniqueid']));}else{_0x31428e[_0xa79e('0x47')]='';}headers[_0xa79e('0x48')]=getAuth(_0x6fb7c4);return getUser(_0x6fb7c4,'')[_0xa79e('0x1f')](function(_0x434714){_0xc554d2=_0x434714;logger[_0xa79e('0xd')](_0xa79e('0x52'),_0xc554d2['id']);return getEndUser(_0x6fb7c4,_0x31428e[_0xa79e('0x5c')],_0x31428e[_0xa79e('0x12')]);})[_0xa79e('0x1f')](function(_0x255e3b){_0x47a03a=_0x255e3b;logger[_0xa79e('0xd')]('The\x20Enduser\x20ID\x20is:',_0x47a03a['id']);return getTicket(_0x6fb7c4,_0xc554d2,_0x47a03a,_0x18dbf5,_0x31428e);})['then'](function(_0x4e8550){if(_0x4e8550){logger[_0xa79e('0xd')](_0xa79e('0x55'));logger[_0xa79e('0xd')](_0xa79e('0x56'),_0x4e8550['id']);}})[_0xa79e('0x58')](function(_0x20c7ea){logger['error']('['+_0x31428e['lastevent'][_0xa79e('0x5b')]()+']',JSON['stringify'](_0x20c7ea));});};
\ No newline at end of file
+var _0xe82e=['Subjects','Descriptions','<br>','Tags','name','custom_fields','keyBy','value','format','%s/api/v2/tickets','POST','then','Ticket\x20created!','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','remoteUri','Admin\x20account\x20selected.','Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','debug','[HTTP]','stringify','forEach','includes','type','nameField','customField','content','string','picklist','push','variable','variableName','idField','Variable','toLowerCase','queue','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','serverUrl','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','catch','error','outbound','recordingFormat','none','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','[OUTBOUND]','lastevent','toUpperCase','lodash','request-promise','md5','util','ioredis','./util','../../../../config/logger','redis','defaults','application/json','info','Creating\x20new\x20ticket...','merge','Caller\x20-\x20%s','calleridname','getString'];(function(_0x3ef4f1,_0x5f0f9b){var _0x69953c=function(_0xb4e621){while(--_0xb4e621){_0x3ef4f1['push'](_0x3ef4f1['shift']());}};_0x69953c(++_0x5f0f9b);}(_0xe82e,0x101));var _0xee82=function(_0x344a3f,_0x579a22){_0x344a3f=_0x344a3f-0x0;var _0x264712=_0xe82e[_0x344a3f];return _0x264712;};'use strict';var _=require(_0xee82('0x0'));var rp=require(_0xee82('0x1'));var md5=require(_0xee82('0x2'));var util=require(_0xee82('0x3'));var Redis=require(_0xee82('0x4'));var intUtil=require(_0xee82('0x5'));var config=require('../../../../config/environment');var logger=require(_0xee82('0x6'))('freshdesk');config[_0xee82('0x7')]=_[_0xee82('0x8')](config[_0xee82('0x7')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xee82('0x7')]));var headers={'Content-Type':'application/json','Accept':_0xee82('0x9')};function emit(_0x275a6d,_0x574cf8,_0x2ab2c5){io['to'](_0x275a6d)['emit'](_0x574cf8,_0x2ab2c5);}function getTicket(_0xa3f385,_0xd1c856,_0x13c023,_0x3687b4,_0xe0a5ca){logger[_0xee82('0xa')](_0xee82('0xb'));var _0x17ebe2=_[_0xee82('0xc')]({'responder_id':_0xd1c856['id'],'requester_id':_0x13c023['id'],'name':util['format'](_0xee82('0xd'),_0xe0a5ca[_0xee82('0xe')]),'phone':_0xe0a5ca['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xee82('0xf')](_0x3687b4[_0xee82('0x10')],_0xe0a5ca,'\x20'),'description':intUtil['getString'](_0x3687b4[_0xee82('0x11')],_0xe0a5ca,_0xee82('0x12')),'tags':getTags(_0x3687b4[_0xee82('0x13')],_0xee82('0x14'))},getCustomFields(_0x3687b4['Fields'],_0xe0a5ca));_0x17ebe2[_0xee82('0x15')]=_['mapValues'](_[_0xee82('0x16')](_0x17ebe2[_0xee82('0x15')],'id'),_0xee82('0x17'));return request({'uri':util[_0xee82('0x18')](_0xee82('0x19'),_0xa3f385['remoteUri']),'method':_0xee82('0x1a'),'body':_0x17ebe2})[_0xee82('0x1b')](function(_0x460652){logger[_0xee82('0xa')](_0xee82('0x1c'));return _0x460652;});}function getUser(_0x427038,_0x54710e){if(intUtil[_0xee82('0x1d')](_0x54710e)){return request({'uri':util[_0xee82('0x18')](_0xee82('0x1e'),_0x427038['remoteUri']),'qs':{'email':_0x54710e}})['then'](function(_0x423ff2){if(_0x423ff2[_0xee82('0x1f')]){logger['info'](_0xee82('0x20'));return _[_0xee82('0x21')](_0x423ff2,function(_0x3f2643){return _0x3f2643[_0xee82('0x22')][_0xee82('0x23')]===_0x54710e;});}else{logger[_0xee82('0xa')](_0xee82('0x24'));return request({'uri':util[_0xee82('0x18')](_0xee82('0x25'),_0x427038[_0xee82('0x26')])})[_0xee82('0x1b')](function(_0x5840c5){logger[_0xee82('0xa')](_0xee82('0x27'));return _0x5840c5;});}});}else{logger[_0xee82('0xa')](_0xee82('0x28'));return request({'uri':util['format'](_0xee82('0x25'),_0x427038[_0xee82('0x26')])})[_0xee82('0x1b')](function(_0x5c0957){logger[_0xee82('0xa')](_0xee82('0x27'));return _0x5c0957;});}}function getEndUser(_0x37412f,_0x594cb1,_0x3e45d2){logger[_0xee82('0xa')]('Searching\x20enduser\x20with\x20phone',_0x3e45d2);return request({'uri':util[_0xee82('0x18')](_0xee82('0x29'),_0x37412f[_0xee82('0x26')]),'qs':{'phone':_0x3e45d2}})['then'](function(_0x175eb8){if(_0x175eb8[_0xee82('0x1f')]){logger[_0xee82('0xa')](_0xee82('0x2a'));return _[_0xee82('0x21')](_0x175eb8,{'phone':_0x3e45d2});}else{logger[_0xee82('0xa')](_0xee82('0x2b'));return request({'uri':util[_0xee82('0x18')](_0xee82('0x29'),_0x37412f[_0xee82('0x26')]),'method':'POST','body':{'name':_0x594cb1,'phone':_0x3e45d2}})['then'](function(_0x15ed66){logger[_0xee82('0xa')](_0xee82('0x2c'));return _0x15ed66;});}});}function getAuth(_0x22a996){return util[_0xee82('0x18')](_0xee82('0x2d'),new Buffer(_0x22a996[_0xee82('0x2e')]+':X')[_0xee82('0x2f')](_0xee82('0x30')));}function request(_0x278076){logger[_0xee82('0x31')](_0xee82('0x32'),JSON[_0xee82('0x33')](_0x278076));return rp(_[_0xee82('0x8')](_0x278076,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x4bcb38,_0x3d430b){var _0x1eb6c9=[];if(_0x4bcb38&&_0x4bcb38['length']>0x0){_0x1eb6c9=_['map'](_0x4bcb38,_0x3d430b);}return _0x1eb6c9;}function getCustomFields(_0x3d1635,_0x5cfbea){var _0x573c21=[];var _0x22cee0={'custom_fields':[]};if(_0x3d1635[_0xee82('0x1f')]>0x0){_[_0xee82('0x34')](_0x3d1635,function(_0x31b200){if(_[_0xee82('0x35')](['string','picklist'],_0x31b200[_0xee82('0x36')])&&_0x31b200[_0xee82('0x37')]&&!_0x31b200[_0xee82('0x38')]){_0x22cee0[_0x31b200['nameField']['toLowerCase']()]=_0x31b200[_0xee82('0x39')][_0xee82('0x2f')]();}else if(_[_0xee82('0x35')]([_0xee82('0x3a'),_0xee82('0x3b')],_0x31b200[_0xee82('0x36')])&&_0x31b200['idField']&&_0x31b200[_0xee82('0x38')]){_0x22cee0['custom_fields'][_0xee82('0x3c')]({'id':_0x31b200['idField'],'value':_0x31b200[_0xee82('0x39')][_0xee82('0x2f')]()});}else if(_0x31b200['type']===_0xee82('0x3d')&&_0x31b200[_0xee82('0x3e')]&&_0x31b200[_0xee82('0x3f')]&&_0x31b200[_0xee82('0x38')]){_0x5cfbea[_0x31b200[_0xee82('0x3e')]]&&_0x22cee0[_0xee82('0x15')][_0xee82('0x3c')]({'id':_0x31b200[_0xee82('0x3f')],'value':_0x5cfbea[_0x31b200[_0xee82('0x3e')]][_0xee82('0x2f')]()});}else if(_0x31b200['type']==='customVariable'&&_0x31b200[_0xee82('0x40')]&&_0x31b200[_0xee82('0x40')]['name']&&_0x31b200[_0xee82('0x3f')]&&_0x31b200['customField']){_0x5cfbea[_0x31b200[_0xee82('0x40')][_0xee82('0x14')][_0xee82('0x41')]()]&&_0x22cee0['custom_fields'][_0xee82('0x3c')]({'id':_0x31b200['idField'],'value':_0x5cfbea[_0x31b200[_0xee82('0x40')][_0xee82('0x14')][_0xee82('0x41')]()][_0xee82('0x2f')]()});}});}return _0x22cee0;}exports[_0xee82('0x42')]=function(_0x31135c,_0x28c72c,_0x2e952b,_0x5228bf,_0x5ce8da,_0x1ec2b5){var _0x2bafe9,_0x7badb1;_0x1ec2b5[_0xee82('0x26')]=intUtil[_0xee82('0x43')](_0x1ec2b5[_0xee82('0x26')]);_0x1ec2b5['serverUrl']=intUtil[_0xee82('0x43')](_0x1ec2b5['serverUrl']);if(_0x5ce8da&&_0x5ce8da[_0xee82('0x44')]){logger[_0xee82('0xa')](_0xee82('0x45'),_0xee82('0x46'));_0x28c72c[_0xee82('0x47')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x1ec2b5[_0xee82('0x48')],_0x28c72c[_0xee82('0x49')],md5(_0x28c72c[_0xee82('0x49')]));}else{_0x28c72c[_0xee82('0x47')]='';}headers[_0xee82('0x4a')]=getAuth(_0x1ec2b5);return getUser(_0x1ec2b5,_0x5228bf[_0xee82('0x23')])[_0xee82('0x1b')](function(_0x344465){_0x2bafe9=_0x344465;logger[_0xee82('0xa')](_0xee82('0x4b'),_0x2bafe9['id']);return getEndUser(_0x1ec2b5,_0x28c72c[_0xee82('0xe')],_0x28c72c[_0xee82('0x4c')]);})['then'](function(_0x25bb71){_0x7badb1=_0x25bb71;logger['info'](_0xee82('0x4d'),_0x7badb1['id']);return getTicket(_0x1ec2b5,_0x2bafe9,_0x7badb1,_0x2e952b,_0x28c72c);})['then'](function(_0xdc7ee2){if(_0xdc7ee2&&_0xdc7ee2['id']){logger[_0xee82('0xa')]('Ticket\x20created!');logger[_0xee82('0xa')](_0xee82('0x4e'),_0xdc7ee2['id']);logger['info']('[QUEUE]',_0xee82('0x4f'));emit(util['format'](_0xee82('0x50'),_0x5228bf['name']),'trigger:browser:url',{'uri':util[_0xee82('0x18')]('%s/helpdesk/tickets/%d',_0x1ec2b5[_0xee82('0x26')],_0xdc7ee2['id'])});}})[_0xee82('0x51')](function(_0x1840c0){logger[_0xee82('0x52')]('[QUEUE]',JSON['stringify'](_0x1840c0));});};exports[_0xee82('0x53')]=function(_0x57b099,_0x2af99e,_0x5a458c,_0x4612b4,_0x2ed3f2,_0x518e27,_0x35b2ed){var _0x35ccd3,_0x15df65;_0x518e27[_0xee82('0x26')]=intUtil[_0xee82('0x43')](_0x518e27[_0xee82('0x26')]);_0x518e27['serverUrl']=intUtil['stripTrailingSlash'](_0x518e27['serverUrl']);if(_0x35b2ed&&_0x35b2ed[_0xee82('0x54')]&&_0x35b2ed['recordingFormat']!==_0xee82('0x55')){logger[_0xee82('0xa')]('[OUTBOUND]',_0xee82('0x46'));_0x2af99e[_0xee82('0x47')]=util['format'](_0xee82('0x56'),_0x518e27[_0xee82('0x48')],_0x2af99e[_0xee82('0x49')],md5(_0x2af99e[_0xee82('0x49')]));}headers[_0xee82('0x4a')]=getAuth(_0x518e27);return getUser(_0x518e27,_0x4612b4[_0xee82('0x23')])[_0xee82('0x1b')](function(_0x2cbf17){_0x35ccd3=_0x2cbf17;logger[_0xee82('0xa')](_0xee82('0x4b'),_0x35ccd3['id']);return getEndUser(_0x518e27,_0x2af99e[_0xee82('0x57')],_0x2af99e['destcalleridnum']);})[_0xee82('0x1b')](function(_0x1d6ad6){_0x15df65=_0x1d6ad6;logger['info']('The\x20Enduser\x20ID\x20is:',_0x15df65['id']);return getTicket(_0x518e27,_0x35ccd3,_0x15df65,_0x5a458c,_0x2af99e);})[_0xee82('0x1b')](function(_0x575dfe){if(_0x575dfe&&_0x575dfe['id']){logger[_0xee82('0xa')](_0xee82('0x1c'));logger[_0xee82('0xa')](_0xee82('0x4e'),_0x575dfe['id']);logger[_0xee82('0xa')](_0xee82('0x58'),_0xee82('0x4f'));emit(util['format'](_0xee82('0x50'),_0x4612b4[_0xee82('0x14')]),'trigger:browser:url',{'uri':util['format']('%s/helpdesk/tickets/%d',_0x518e27[_0xee82('0x26')],_0x575dfe['id'])});}})[_0xee82('0x51')](function(_0x1e325e){logger[_0xee82('0x52')](_0xee82('0x58'),JSON[_0xee82('0x33')](_0x1e325e));});};exports['unmanaged']=function(_0x4f4206,_0x50f178,_0x588d0b,_0x51854b,_0x54cddd,_0x46a021){var _0x52d90c,_0x4b2d18;_0x46a021[_0xee82('0x26')]=intUtil[_0xee82('0x43')](_0x46a021[_0xee82('0x26')]);_0x46a021[_0xee82('0x48')]=intUtil[_0xee82('0x43')](_0x46a021['serverUrl']);if(_0x54cddd&&_0x54cddd[_0xee82('0x44')]){logger['info']('['+_0x50f178[_0xee82('0x59')][_0xee82('0x5a')]()+']',_0xee82('0x46'));_0x50f178[_0xee82('0x47')]=util[_0xee82('0x18')](_0xee82('0x56'),_0x46a021[_0xee82('0x48')],_0x50f178[_0xee82('0x49')],md5(_0x50f178['uniqueid']));}else{_0x50f178['recordingURL']='';}headers[_0xee82('0x4a')]=getAuth(_0x46a021);return getUser(_0x46a021,'')[_0xee82('0x1b')](function(_0x50356e){_0x52d90c=_0x50356e;logger[_0xee82('0xa')]('The\x20User\x20ID\x20is:',_0x52d90c['id']);return getEndUser(_0x46a021,_0x50f178[_0xee82('0xe')],_0x50f178[_0xee82('0x4c')]);})[_0xee82('0x1b')](function(_0xaa131c){_0x4b2d18=_0xaa131c;logger[_0xee82('0xa')]('The\x20Enduser\x20ID\x20is:',_0x4b2d18['id']);return getTicket(_0x46a021,_0x52d90c,_0x4b2d18,_0x588d0b,_0x50f178);})[_0xee82('0x1b')](function(_0x5026af){if(_0x5026af){logger[_0xee82('0xa')]('Ticket\x20created!');logger[_0xee82('0xa')](_0xee82('0x4e'),_0x5026af['id']);}})['catch'](function(_0x1b6d49){logger[_0xee82('0x52')]('['+_0x50f178[_0xee82('0x59')][_0xee82('0x5a')]()+']',JSON[_0xee82('0x33')](_0x1b6d49));});};
\ No newline at end of file