Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 4da1121..d3cc24e 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0xff7c=['[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','user:%s','%s/helpdesk/tickets/%d','catch','error','outbound','recordingFormat','none','[OUTBOUND]','Authorization','The\x20User\x20ID\x20is:','destcalleridname','The\x20Enduser\x20ID\x20is:','trigger:browser:url','[ABANDONED]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','request-promise','md5','util','ioredis','./util','../../../../config/logger','localhost','socket.io-emitter','redis','application/json','emit','merge','format','Caller\x20-\x20%s','getString','Subjects','Descriptions','<br>','Fields','custom_fields','mapValues','keyBy','remoteUri','POST','then','info','Ticket\x20created!','validateEmail','length','Agent\x20found!','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/api/v2/agents/me','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','find','Enduser\x20created.','Basic\x20%s','apiKey','toString','base64','[HTTP]','stringify','defaults','GET','map','forEach','type','string','customField','toLowerCase','content','idField','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format'];(function(_0x47f7da,_0x4f3ff8){var _0x9fd378=function(_0x502f74){while(--_0x502f74){_0x47f7da['push'](_0x47f7da['shift']());}};_0x9fd378(++_0x4f3ff8);}(_0xff7c,0x11b));var _0xcff7=function(_0x32b542,_0x4512fa){_0x32b542=_0x32b542-0x0;var _0x554d54=_0xff7c[_0x32b542];return _0x554d54;};'use strict';var _=require('lodash');var rp=require(_0xcff7('0x0'));var md5=require(_0xcff7('0x1'));var util=require(_0xcff7('0x2'));var Redis=require(_0xcff7('0x3'));var intUtil=require(_0xcff7('0x4'));var config=require('../../../../config/environment');var logger=require(_0xcff7('0x5'))('freshdesk');config['redis']=_['defaults'](config['redis'],{'host':_0xcff7('0x6'),'port':0x18eb});var io=require(_0xcff7('0x7'))(new Redis(config[_0xcff7('0x8')]));var headers={'Content-Type':_0xcff7('0x9'),'Accept':'application/json'};function emit(_0x372247,_0x4c87fc,_0x138887){io['to'](_0x372247)[_0xcff7('0xa')](_0x4c87fc,_0x138887);}function getTicket(_0x465ac3,_0x21ae2c,_0x3c1bbd,_0x1f59be,_0x1d5816){logger['info']('Creating\x20new\x20ticket...');var _0x2990e7=_[_0xcff7('0xb')]({'responder_id':_0x21ae2c['id'],'requester_id':_0x3c1bbd['id'],'name':util[_0xcff7('0xc')](_0xcff7('0xd'),_0x1d5816['calleridname']),'phone':_0x1d5816['calleridnum'],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0xf')],_0x1d5816,'\x20'),'description':intUtil[_0xcff7('0xe')](_0x1f59be[_0xcff7('0x10')],_0x1d5816,_0xcff7('0x11')),'tags':getTags(_0x1f59be['Tags'],'name')},getCustomFields(_0x1f59be[_0xcff7('0x12')],_0x1d5816));_0x2990e7[_0xcff7('0x13')]=_[_0xcff7('0x14')](_[_0xcff7('0x15')](_0x2990e7['custom_fields'],'id'),'value');return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/tickets',_0x465ac3[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':_0x2990e7})[_0xcff7('0x18')](function(_0x32afd6){logger[_0xcff7('0x19')](_0xcff7('0x1a'));return _0x32afd6;});}function getUser(_0x524ac6,_0x49e6ed){if(intUtil[_0xcff7('0x1b')](_0x49e6ed)){return request({'uri':util[_0xcff7('0xc')]('%s/api/v2/agents',_0x524ac6['remoteUri']),'qs':{'email':_0x49e6ed}})[_0xcff7('0x18')](function(_0x403650){if(_0x403650[_0xcff7('0x1c')]){logger[_0xcff7('0x19')](_0xcff7('0x1d'));return _['find'](_0x403650,function(_0x105a33){return _0x105a33[_0xcff7('0x1e')][_0xcff7('0x1f')]===_0x49e6ed;});}else{logger[_0xcff7('0x19')](_0xcff7('0x20'));return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})['then'](function(_0x3024f2){logger[_0xcff7('0x19')]('Admin\x20account\x20selected.');return _0x3024f2;});}});}else{logger[_0xcff7('0x19')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util['format'](_0xcff7('0x21'),_0x524ac6[_0xcff7('0x16')])})[_0xcff7('0x18')](function(_0x35039d){logger[_0xcff7('0x19')](_0xcff7('0x22'));return _0x35039d;});}}function getEndUser(_0x3b569a,_0x13da2d,_0x202898){logger[_0xcff7('0x19')](_0xcff7('0x23'),_0x202898);return request({'uri':util[_0xcff7('0xc')](_0xcff7('0x24'),_0x3b569a['remoteUri']),'qs':{'phone':_0x202898}})['then'](function(_0x10167a){if(_0x10167a['length']){logger['info']('Enduser\x20found!');return _[_0xcff7('0x25')](_0x10167a,{'phone':_0x202898});}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util['format']('%s/api/v2/contacts',_0x3b569a[_0xcff7('0x16')]),'method':_0xcff7('0x17'),'body':{'name':_0x13da2d,'phone':_0x202898}})[_0xcff7('0x18')](function(_0x4f7fde){logger[_0xcff7('0x19')](_0xcff7('0x26'));return _0x4f7fde;});}});}function getAuth(_0x4f8e88){return util[_0xcff7('0xc')](_0xcff7('0x27'),new Buffer(_0x4f8e88[_0xcff7('0x28')]+':X')[_0xcff7('0x29')](_0xcff7('0x2a')));}function request(_0x55dadb){logger['debug'](_0xcff7('0x2b'),JSON[_0xcff7('0x2c')](_0x55dadb));return rp(_[_0xcff7('0x2d')](_0x55dadb,{'method':_0xcff7('0x2e'),'headers':headers,'json':!![]}));}function getTags(_0x1461f7,_0x3afd85){var _0x3b64d8=[];if(_0x1461f7&&_0x1461f7[_0xcff7('0x1c')]>0x0){_0x3b64d8=_[_0xcff7('0x2f')](_0x1461f7,_0x3afd85);}return _0x3b64d8;}function getCustomFields(_0x6e354b,_0x5598ec){var _0x5bce70=[];var _0x49a361={'custom_fields':[]};if(_0x6e354b[_0xcff7('0x1c')]>0x0){_[_0xcff7('0x30')](_0x6e354b,function(_0x3d3acf){if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf['nameField']&&!_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0x3d3acf['nameField'][_0xcff7('0x34')]()]=_0x3d3acf[_0xcff7('0x35')][_0xcff7('0x29')]();}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x32')&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x3d3acf['content'][_0xcff7('0x29')]()});}else if(_0x3d3acf['type']===_0xcff7('0x38')&&_0x3d3acf['variableName']&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]&&_0x49a361[_0xcff7('0x13')]['push']({'id':_0x3d3acf['idField'],'value':_0x5598ec[_0x3d3acf[_0xcff7('0x39')]]['toString']()});}else if(_0x3d3acf[_0xcff7('0x31')]===_0xcff7('0x3a')&&_0x3d3acf[_0xcff7('0x3b')]&&_0x3d3acf[_0xcff7('0x3b')][_0xcff7('0x3c')]&&_0x3d3acf[_0xcff7('0x36')]&&_0x3d3acf[_0xcff7('0x33')]){_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()]&&_0x49a361[_0xcff7('0x13')][_0xcff7('0x37')]({'id':_0x3d3acf[_0xcff7('0x36')],'value':_0x5598ec[_0x3d3acf['Variable'][_0xcff7('0x3c')][_0xcff7('0x34')]()][_0xcff7('0x29')]()});}});}return _0x49a361;}exports[_0xcff7('0x3d')]=function(_0x4431eb,_0x4dd565,_0x48e34d,_0x1c31b6,_0x957698,_0xffa99e){var _0x3dcc27,_0x3994f0;_0xffa99e['remoteUri']=intUtil[_0xcff7('0x3e')](_0xffa99e[_0xcff7('0x16')]);_0xffa99e[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0xffa99e[_0xcff7('0x3f')]);if(_0x957698&&_0x957698[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x41'),_0xcff7('0x42'));_0x4dd565[_0xcff7('0x43')]=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xffa99e[_0xcff7('0x3f')],_0x4dd565[_0xcff7('0x44')],md5(_0x4dd565[_0xcff7('0x44')]));}else{_0x4dd565[_0xcff7('0x43')]='';}headers['Authorization']=getAuth(_0xffa99e);return getUser(_0xffa99e,_0x1c31b6[_0xcff7('0x1f')])[_0xcff7('0x18')](function(_0x461d4c){_0x3dcc27=_0x461d4c;logger['info']('The\x20User\x20ID\x20is:',_0x3dcc27['id']);return getEndUser(_0xffa99e,_0x4dd565[_0xcff7('0x45')],_0x4dd565[_0xcff7('0x46')]);})[_0xcff7('0x18')](function(_0x488214){_0x3994f0=_0x488214;logger[_0xcff7('0x19')]('The\x20Enduser\x20ID\x20is:',_0x3994f0['id']);return getTicket(_0xffa99e,_0x3dcc27,_0x3994f0,_0x48e34d,_0x4dd565);})[_0xcff7('0x18')](function(_0x3bb35f){if(_0x3bb35f&&_0x3bb35f['id']){logger[_0xcff7('0x19')]('Ticket\x20created!');logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x3bb35f['id']);logger['info'](_0xcff7('0x41'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x1c31b6[_0xcff7('0x3c')]),'trigger:browser:url',{'uri':util['format'](_0xcff7('0x49'),_0xffa99e[_0xcff7('0x16')],_0x3bb35f['id'])});}})[_0xcff7('0x4a')](function(_0x36dda4){logger[_0xcff7('0x4b')](_0xcff7('0x41'),JSON[_0xcff7('0x2c')](_0x36dda4));});};exports[_0xcff7('0x4c')]=function(_0x57d366,_0x4a0998,_0x70f6f6,_0x17dd44,_0x1ce828,_0xa09449,_0x4dc4b0){var _0x570f10,_0x534384;_0xa09449[_0xcff7('0x16')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x16')]);_0xa09449[_0xcff7('0x3f')]=intUtil[_0xcff7('0x3e')](_0xa09449[_0xcff7('0x3f')]);if(_0x4dc4b0&&_0x4dc4b0[_0xcff7('0x4d')]&&_0x4dc4b0['recordingFormat']!==_0xcff7('0x4e')){logger['info'](_0xcff7('0x4f'),_0xcff7('0x42'));_0x4a0998['recordingURL']=util[_0xcff7('0xc')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0xa09449[_0xcff7('0x3f')],_0x4a0998[_0xcff7('0x44')],md5(_0x4a0998[_0xcff7('0x44')]));}headers[_0xcff7('0x50')]=getAuth(_0xa09449);return getUser(_0xa09449,_0x17dd44['email'])[_0xcff7('0x18')](function(_0x5f1dfa){_0x570f10=_0x5f1dfa;logger[_0xcff7('0x19')](_0xcff7('0x51'),_0x570f10['id']);return getEndUser(_0xa09449,_0x4a0998[_0xcff7('0x52')],_0x4a0998['destcalleridnum']);})['then'](function(_0x4f4528){_0x534384=_0x4f4528;logger[_0xcff7('0x19')](_0xcff7('0x53'),_0x534384['id']);return getTicket(_0xa09449,_0x570f10,_0x534384,_0x70f6f6,_0x4a0998);})[_0xcff7('0x18')](function(_0x474d4a){if(_0x474d4a&&_0x474d4a['id']){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')]('The\x20Ticket\x20ID\x20is:',_0x474d4a['id']);logger['info'](_0xcff7('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcff7('0xc')](_0xcff7('0x48'),_0x17dd44[_0xcff7('0x3c')]),_0xcff7('0x54'),{'uri':util['format'](_0xcff7('0x49'),_0xa09449[_0xcff7('0x16')],_0x474d4a['id'])});}})['catch'](function(_0x223d0a){logger[_0xcff7('0x4b')](_0xcff7('0x4f'),JSON[_0xcff7('0x2c')](_0x223d0a));});};exports['abandoned']=function(_0x4a675b,_0xa9e583,_0x267efa,_0x4fc784,_0x4a3b74,_0x474aa7){var _0x230a75,_0x572326;_0x474aa7[_0xcff7('0x16')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x16')]);_0x474aa7[_0xcff7('0x3f')]=intUtil['stripTrailingSlash'](_0x474aa7[_0xcff7('0x3f')]);if(_0x4a3b74&&_0x4a3b74[_0xcff7('0x40')]){logger[_0xcff7('0x19')](_0xcff7('0x55'),_0xcff7('0x42'));_0xa9e583[_0xcff7('0x43')]=util['format'](_0xcff7('0x56'),_0x474aa7[_0xcff7('0x3f')],_0xa9e583[_0xcff7('0x44')],md5(_0xa9e583[_0xcff7('0x44')]));}else{_0xa9e583[_0xcff7('0x43')]='';}headers[_0xcff7('0x50')]=getAuth(_0x474aa7);return getUser(_0x474aa7,'')[_0xcff7('0x18')](function(_0x2d6773){_0x230a75=_0x2d6773;logger['info'](_0xcff7('0x51'),_0x230a75['id']);return getEndUser(_0x474aa7,_0xa9e583[_0xcff7('0x45')],_0xa9e583['calleridnum']);})[_0xcff7('0x18')](function(_0x20330f){_0x572326=_0x20330f;logger['info'](_0xcff7('0x53'),_0x572326['id']);return getTicket(_0x474aa7,_0x230a75,_0x572326,_0x267efa,_0xa9e583);})[_0xcff7('0x18')](function(_0x1758f2){if(_0x1758f2){logger[_0xcff7('0x19')](_0xcff7('0x1a'));logger[_0xcff7('0x19')](_0xcff7('0x47'),_0x1758f2['id']);}})[_0xcff7('0x4a')](function(_0x4d55e3){logger['error'](_0xcff7('0x55'),JSON[_0xcff7('0x2c')](_0x4d55e3));});};
\ No newline at end of file
+var _0xe4f6=['custom_fields','keyBy','value','%s/api/v2/tickets','remoteUri','then','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','debug','[HTTP]','defaults','GET','forEach','includes','picklist','nameField','customField','content','toString','string','idField','push','variable','variableName','type','Variable','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','[OUTBOUND]','destcalleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','unmanaged','lastevent','toUpperCase','md5','util','ioredis','./util','../../../../config/logger','freshdesk','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Descriptions','Tags','name','Fields'];(function(_0x10ea3c,_0x5a2abd){var _0x25c6ee=function(_0x3e341a){while(--_0x3e341a){_0x10ea3c['push'](_0x10ea3c['shift']());}};_0x25c6ee(++_0x5a2abd);}(_0xe4f6,0x19a));var _0x6e4f=function(_0x576185,_0x5d0390){_0x576185=_0x576185-0x0;var _0x16b86b=_0xe4f6[_0x576185];return _0x16b86b;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x6e4f('0x0'));var util=require(_0x6e4f('0x1'));var Redis=require(_0x6e4f('0x2'));var intUtil=require(_0x6e4f('0x3'));var config=require('../../../../config/environment');var logger=require(_0x6e4f('0x4'))(_0x6e4f('0x5'));config[_0x6e4f('0x6')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x6e4f('0x6')]));var headers={'Content-Type':_0x6e4f('0x7'),'Accept':_0x6e4f('0x7')};function emit(_0x30d3e6,_0x67dc43,_0x34e359){io['to'](_0x30d3e6)[_0x6e4f('0x8')](_0x67dc43,_0x34e359);}function getTicket(_0xda8bcd,_0x5b58c6,_0xb44360,_0x5ef76e,_0x59f853){logger[_0x6e4f('0x9')](_0x6e4f('0xa'));var _0x2a71df=_[_0x6e4f('0xb')]({'responder_id':_0x5b58c6['id'],'requester_id':_0xb44360['id'],'name':util[_0x6e4f('0xc')]('Caller\x20-\x20%s',_0x59f853[_0x6e4f('0xd')]),'phone':_0x59f853[_0x6e4f('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x5ef76e['Subjects'],_0x59f853,'\x20'),'description':intUtil[_0x6e4f('0xf')](_0x5ef76e[_0x6e4f('0x10')],_0x59f853,'<br>'),'tags':getTags(_0x5ef76e[_0x6e4f('0x11')],_0x6e4f('0x12'))},getCustomFields(_0x5ef76e[_0x6e4f('0x13')],_0x59f853));_0x2a71df[_0x6e4f('0x14')]=_['mapValues'](_[_0x6e4f('0x15')](_0x2a71df[_0x6e4f('0x14')],'id'),_0x6e4f('0x16'));return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x17'),_0xda8bcd[_0x6e4f('0x18')]),'method':'POST','body':_0x2a71df})[_0x6e4f('0x19')](function(_0x2459a4){logger[_0x6e4f('0x9')]('Ticket\x20created!');return _0x2459a4;});}function getUser(_0x5d85c1,_0x48218b){if(intUtil[_0x6e4f('0x1a')](_0x48218b)){return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x1b'),_0x5d85c1[_0x6e4f('0x18')]),'qs':{'email':_0x48218b}})[_0x6e4f('0x19')](function(_0x460247){if(_0x460247[_0x6e4f('0x1c')]){logger[_0x6e4f('0x9')](_0x6e4f('0x1d'));return _[_0x6e4f('0x1e')](_0x460247,function(_0x2558e8){return _0x2558e8[_0x6e4f('0x1f')][_0x6e4f('0x20')]===_0x48218b;});}else{logger[_0x6e4f('0x9')](_0x6e4f('0x21'));return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x59dfb3){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x59dfb3;});}});}else{logger[_0x6e4f('0x9')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x57ef93){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x57ef93;});}}function getEndUser(_0x5f2ae9,_0x5d5e94,_0x123f19){logger['info'](_0x6e4f('0x23'),_0x123f19);return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x24'),_0x5f2ae9[_0x6e4f('0x18')]),'qs':{'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x3c722b){if(_0x3c722b[_0x6e4f('0x1c')]){logger['info']('Enduser\x20found!');return _[_0x6e4f('0x1e')](_0x3c722b,{'phone':_0x123f19});}else{logger[_0x6e4f('0x9')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/contacts',_0x5f2ae9[_0x6e4f('0x18')]),'method':'POST','body':{'name':_0x5d5e94,'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x47c6ab){logger[_0x6e4f('0x9')](_0x6e4f('0x25'));return _0x47c6ab;});}});}function getAuth(_0x2b7357){return util['format'](_0x6e4f('0x26'),new Buffer(_0x2b7357[_0x6e4f('0x27')]+':X')['toString']('base64'));}function request(_0x28f92f){logger[_0x6e4f('0x28')](_0x6e4f('0x29'),JSON['stringify'](_0x28f92f));return rp(_[_0x6e4f('0x2a')](_0x28f92f,{'method':_0x6e4f('0x2b'),'headers':headers,'json':!![]}));}function getTags(_0x20ff29,_0x40b8a6){var _0x1a66b1=[];if(_0x20ff29&&_0x20ff29[_0x6e4f('0x1c')]>0x0){_0x1a66b1=_['map'](_0x20ff29,_0x40b8a6);}return _0x1a66b1;}function getCustomFields(_0x276a69,_0x1a8e31){var _0x22d406=[];var _0x38e50f={'custom_fields':[]};if(_0x276a69[_0x6e4f('0x1c')]>0x0){_[_0x6e4f('0x2c')](_0x276a69,function(_0x257dfc){if(_[_0x6e4f('0x2d')](['string',_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x2f')]&&!_0x257dfc[_0x6e4f('0x30')]){_0x38e50f[_0x257dfc[_0x6e4f('0x2f')]['toLowerCase']()]=_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]();}else if(_[_0x6e4f('0x2d')]([_0x6e4f('0x33'),_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]()});}else if(_0x257dfc['type']===_0x6e4f('0x36')&&_0x257dfc[_0x6e4f('0x37')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc[_0x6e4f('0x30')]){_0x1a8e31[_0x257dfc['variableName']]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc[_0x6e4f('0x37')]][_0x6e4f('0x32')]()});}else if(_0x257dfc[_0x6e4f('0x38')]==='customVariable'&&_0x257dfc[_0x6e4f('0x39')]&&_0x257dfc[_0x6e4f('0x39')][_0x6e4f('0x12')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x1a8e31[_0x257dfc['Variable']['name'][_0x6e4f('0x3a')]()]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc['Variable'][_0x6e4f('0x12')]['toLowerCase']()][_0x6e4f('0x32')]()});}});}return _0x38e50f;}exports['queue']=function(_0x551ea2,_0x12d7a2,_0x2813af,_0xfd51ce,_0x4fba8f,_0x1794fe){var _0x2e61ca,_0x77ac4d;_0x1794fe[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['remoteUri']);_0x1794fe[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['serverUrl']);if(_0x4fba8f&&_0x4fba8f[_0x6e4f('0x3d')]){logger[_0x6e4f('0x9')](_0x6e4f('0x3e'),_0x6e4f('0x3f'));_0x12d7a2[_0x6e4f('0x40')]=util[_0x6e4f('0xc')](_0x6e4f('0x41'),_0x1794fe['serverUrl'],_0x12d7a2[_0x6e4f('0x42')],md5(_0x12d7a2[_0x6e4f('0x42')]));}else{_0x12d7a2['recordingURL']='';}headers[_0x6e4f('0x43')]=getAuth(_0x1794fe);return getUser(_0x1794fe,_0xfd51ce[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x102036){_0x2e61ca=_0x102036;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x2e61ca['id']);return getEndUser(_0x1794fe,_0x12d7a2[_0x6e4f('0xd')],_0x12d7a2['calleridnum']);})[_0x6e4f('0x19')](function(_0x5d12a3){_0x77ac4d=_0x5d12a3;logger[_0x6e4f('0x9')]('The\x20Enduser\x20ID\x20is:',_0x77ac4d['id']);return getTicket(_0x1794fe,_0x2e61ca,_0x77ac4d,_0x2813af,_0x12d7a2);})[_0x6e4f('0x19')](function(_0x2679c0){if(_0x2679c0&&_0x2679c0['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x2679c0['id']);logger['info'](_0x6e4f('0x3e'),_0x6e4f('0x46'));emit(util[_0x6e4f('0xc')](_0x6e4f('0x47'),_0xfd51ce[_0x6e4f('0x12')]),_0x6e4f('0x48'),{'uri':util[_0x6e4f('0xc')](_0x6e4f('0x49'),_0x1794fe[_0x6e4f('0x18')],_0x2679c0['id'])});}})[_0x6e4f('0x4a')](function(_0x51d9a8){logger[_0x6e4f('0x4b')]('[QUEUE]',JSON[_0x6e4f('0x4c')](_0x51d9a8));});};exports[_0x6e4f('0x4d')]=function(_0x5bb2dd,_0x116ab9,_0x2d0574,_0x150dc1,_0xb4ad13,_0x2653be,_0x418771){var _0x26f60d,_0x46920;_0x2653be[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x2653be[_0x6e4f('0x18')]);_0x2653be[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x2653be['serverUrl']);if(_0x418771&&_0x418771[_0x6e4f('0x4e')]&&_0x418771[_0x6e4f('0x4e')]!=='none'){logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),_0x6e4f('0x3f'));_0x116ab9[_0x6e4f('0x40')]=util['format'](_0x6e4f('0x41'),_0x2653be[_0x6e4f('0x3c')],_0x116ab9[_0x6e4f('0x42')],md5(_0x116ab9[_0x6e4f('0x42')]));}headers[_0x6e4f('0x43')]=getAuth(_0x2653be);return getUser(_0x2653be,_0x150dc1[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x494c8e){_0x26f60d=_0x494c8e;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x26f60d['id']);return getEndUser(_0x2653be,_0x116ab9['destcalleridname'],_0x116ab9[_0x6e4f('0x50')]);})['then'](function(_0x4f6b4a){_0x46920=_0x4f6b4a;logger[_0x6e4f('0x9')](_0x6e4f('0x51'),_0x46920['id']);return getTicket(_0x2653be,_0x26f60d,_0x46920,_0x2d0574,_0x116ab9);})[_0x6e4f('0x19')](function(_0x2cc29d){if(_0x2cc29d&&_0x2cc29d['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x2cc29d['id']);logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x6e4f('0x47'),_0x150dc1[_0x6e4f('0x12')]),'trigger:browser:url',{'uri':util['format']('%s/helpdesk/tickets/%d',_0x2653be['remoteUri'],_0x2cc29d['id'])});}})[_0x6e4f('0x4a')](function(_0x30e186){logger['error'](_0x6e4f('0x4f'),JSON[_0x6e4f('0x4c')](_0x30e186));});};exports[_0x6e4f('0x53')]=function(_0x4c723c,_0x1b8f48,_0x1b9a7d,_0xa25775,_0x250aed,_0x47976d){var _0x1960b9,_0x26218e;_0x47976d['remoteUri']=intUtil[_0x6e4f('0x3b')](_0x47976d[_0x6e4f('0x18')]);_0x47976d[_0x6e4f('0x3c')]=intUtil['stripTrailingSlash'](_0x47976d[_0x6e4f('0x3c')]);if(_0x250aed&&_0x250aed['monitor_format']){logger[_0x6e4f('0x9')]('['+_0x1b8f48[_0x6e4f('0x54')][_0x6e4f('0x55')]()+']',_0x6e4f('0x3f'));_0x1b8f48[_0x6e4f('0x40')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x47976d[_0x6e4f('0x3c')],_0x1b8f48[_0x6e4f('0x42')],md5(_0x1b8f48[_0x6e4f('0x42')]));}else{_0x1b8f48[_0x6e4f('0x40')]='';}headers[_0x6e4f('0x43')]=getAuth(_0x47976d);return getUser(_0x47976d,'')[_0x6e4f('0x19')](function(_0x3936d5){_0x1960b9=_0x3936d5;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x1960b9['id']);return getEndUser(_0x47976d,_0x1b8f48[_0x6e4f('0xd')],_0x1b8f48[_0x6e4f('0xe')]);})['then'](function(_0x3a285d){_0x26218e=_0x3a285d;logger['info']('The\x20Enduser\x20ID\x20is:',_0x26218e['id']);return getTicket(_0x47976d,_0x1960b9,_0x26218e,_0x1b9a7d,_0x1b8f48);})['then'](function(_0x18b2e1){if(_0x18b2e1){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x18b2e1['id']);}})[_0x6e4f('0x4a')](function(_0x1ed202){logger['error']('['+_0x1b8f48['lastevent'][_0x6e4f('0x55')]()+']',JSON[_0x6e4f('0x4c')](_0x1ed202));});};
\ No newline at end of file