Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / freshdesk.js
index 5c09c21..d3cc24e 100644 (file)
@@ -15,4 +15,4 @@
 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                        *
 // *                                                                       *
 // *************************************************************************
-var _0x5824=['abandoned','[ABANDONED]','request-promise','md5','util','ioredis','./util','../../../../config/environment','freshdesk','redis','defaults','socket.io-emitter','application/json','Creating\x20new\x20ticket...','merge','format','Caller\x20-\x20%s','calleridname','calleridnum','getString','Descriptions','<br>','Tags','name','Fields','custom_fields','mapValues','keyBy','value','remoteUri','POST','info','Ticket\x20created!','%s/api/v2/agents','then','length','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','%s/api/v2/agents/me','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Enduser\x20created.','Basic\x20%s','apiKey','base64','debug','[HTTP]','GET','map','forEach','type','nameField','customField','toLowerCase','content','toString','string','idField','push','variable','variableName','customVariable','Variable','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','recordingURL','Authorization','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','trigger:browser:url','catch','stringify','outbound','recordingFormat','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','%s/helpdesk/tickets/%d','error'];(function(_0x3f9a1f,_0x1d895c){var _0x5b5fcd=function(_0x12e9b){while(--_0x12e9b){_0x3f9a1f['push'](_0x3f9a1f['shift']());}};_0x5b5fcd(++_0x1d895c);}(_0x5824,0xb8));var _0x4582=function(_0x10d7de,_0x421b9b){_0x10d7de=_0x10d7de-0x0;var _0x23aac5=_0x5824[_0x10d7de];return _0x23aac5;};'use strict';var _=require('lodash');var rp=require(_0x4582('0x0'));var md5=require(_0x4582('0x1'));var util=require(_0x4582('0x2'));var Redis=require(_0x4582('0x3'));var intUtil=require(_0x4582('0x4'));var config=require(_0x4582('0x5'));var logger=require('../../../../config/logger')(_0x4582('0x6'));config[_0x4582('0x7')]=_[_0x4582('0x8')](config[_0x4582('0x7')],{'host':'localhost','port':0x18eb});var io=require(_0x4582('0x9'))(new Redis(config[_0x4582('0x7')]));var headers={'Content-Type':'application/json','Accept':_0x4582('0xa')};function emit(_0xd971b5,_0x346004,_0x568b8a){io['to'](_0xd971b5)['emit'](_0x346004,_0x568b8a);}function getTicket(_0x5e58cb,_0x565b80,_0x5ed8a4,_0x370248,_0x25dda3){logger['info'](_0x4582('0xb'));var _0x5c79be=_[_0x4582('0xc')]({'responder_id':_0x565b80['id'],'requester_id':_0x5ed8a4['id'],'name':util[_0x4582('0xd')](_0x4582('0xe'),_0x25dda3[_0x4582('0xf')]),'phone':_0x25dda3[_0x4582('0x10')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x370248['Subjects'],_0x25dda3,'\x20'),'description':intUtil[_0x4582('0x11')](_0x370248[_0x4582('0x12')],_0x25dda3,_0x4582('0x13')),'tags':getTags(_0x370248[_0x4582('0x14')],_0x4582('0x15'))},getCustomFields(_0x370248[_0x4582('0x16')],_0x25dda3));_0x5c79be[_0x4582('0x17')]=_[_0x4582('0x18')](_[_0x4582('0x19')](_0x5c79be[_0x4582('0x17')],'id'),_0x4582('0x1a'));return request({'uri':util['format']('%s/api/v2/tickets',_0x5e58cb[_0x4582('0x1b')]),'method':_0x4582('0x1c'),'body':_0x5c79be})['then'](function(_0x5dd2aa){logger[_0x4582('0x1d')](_0x4582('0x1e'));return _0x5dd2aa;});}function getUser(_0x22bde2,_0x2fa37c){if(intUtil['validateEmail'](_0x2fa37c)){return request({'uri':util[_0x4582('0xd')](_0x4582('0x1f'),_0x22bde2[_0x4582('0x1b')]),'qs':{'email':_0x2fa37c}})[_0x4582('0x20')](function(_0x1ee2ff){if(_0x1ee2ff[_0x4582('0x21')]){logger[_0x4582('0x1d')]('Agent\x20found!');return _[_0x4582('0x22')](_0x1ee2ff,function(_0x122d2e){return _0x122d2e[_0x4582('0x23')][_0x4582('0x24')]===_0x2fa37c;});}else{logger['info'](_0x4582('0x25'));return request({'uri':util['format']('%s/api/v2/agents/me',_0x22bde2[_0x4582('0x1b')])})[_0x4582('0x20')](function(_0x20ce4c){logger[_0x4582('0x1d')](_0x4582('0x26'));return _0x20ce4c;});}});}else{logger[_0x4582('0x1d')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x4582('0xd')](_0x4582('0x27'),_0x22bde2[_0x4582('0x1b')])})['then'](function(_0x3936d5){logger['info']('Admin\x20account\x20selected.');return _0x3936d5;});}}function getEndUser(_0x1c22bb,_0x59a79d,_0x1760b6){logger[_0x4582('0x1d')](_0x4582('0x28'),_0x1760b6);return request({'uri':util[_0x4582('0xd')](_0x4582('0x29'),_0x1c22bb[_0x4582('0x1b')]),'qs':{'phone':_0x1760b6}})[_0x4582('0x20')](function(_0x12f32b){if(_0x12f32b[_0x4582('0x21')]){logger[_0x4582('0x1d')](_0x4582('0x2a'));return _[_0x4582('0x22')](_0x12f32b,{'phone':_0x1760b6});}else{logger[_0x4582('0x1d')](_0x4582('0x2b'));return request({'uri':util['format'](_0x4582('0x29'),_0x1c22bb[_0x4582('0x1b')]),'method':_0x4582('0x1c'),'body':{'name':_0x59a79d,'phone':_0x1760b6}})[_0x4582('0x20')](function(_0x1145b7){logger[_0x4582('0x1d')](_0x4582('0x2c'));return _0x1145b7;});}});}function getAuth(_0x75aa83){return util['format'](_0x4582('0x2d'),new Buffer(_0x75aa83[_0x4582('0x2e')]+':X')['toString'](_0x4582('0x2f')));}function request(_0x6964ff){logger[_0x4582('0x30')](_0x4582('0x31'),JSON['stringify'](_0x6964ff));return rp(_[_0x4582('0x8')](_0x6964ff,{'method':_0x4582('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x2d1ca4,_0x211eee){var _0x686f8b=[];if(_0x2d1ca4&&_0x2d1ca4[_0x4582('0x21')]>0x0){_0x686f8b=_[_0x4582('0x33')](_0x2d1ca4,_0x211eee);}return _0x686f8b;}function getCustomFields(_0x1e503d,_0x29c1a8){var _0x26a0de=[];var _0x22491b={'custom_fields':[]};if(_0x1e503d[_0x4582('0x21')]>0x0){_[_0x4582('0x34')](_0x1e503d,function(_0x371616){if(_0x371616[_0x4582('0x35')]==='string'&&_0x371616[_0x4582('0x36')]&&!_0x371616[_0x4582('0x37')]){_0x22491b[_0x371616[_0x4582('0x36')][_0x4582('0x38')]()]=_0x371616[_0x4582('0x39')][_0x4582('0x3a')]();}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x3b')&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x22491b[_0x4582('0x17')][_0x4582('0x3d')]({'id':_0x371616[_0x4582('0x3c')],'value':_0x371616[_0x4582('0x39')][_0x4582('0x3a')]()});}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x3e')&&_0x371616['variableName']&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x29c1a8[_0x371616[_0x4582('0x3f')]]&&_0x22491b[_0x4582('0x17')][_0x4582('0x3d')]({'id':_0x371616[_0x4582('0x3c')],'value':_0x29c1a8[_0x371616[_0x4582('0x3f')]]['toString']()});}else if(_0x371616[_0x4582('0x35')]===_0x4582('0x40')&&_0x371616['Variable']&&_0x371616['Variable']['name']&&_0x371616[_0x4582('0x3c')]&&_0x371616[_0x4582('0x37')]){_0x29c1a8[_0x371616[_0x4582('0x41')][_0x4582('0x15')][_0x4582('0x38')]()]&&_0x22491b[_0x4582('0x17')]['push']({'id':_0x371616[_0x4582('0x3c')],'value':_0x29c1a8[_0x371616['Variable']['name']['toLowerCase']()][_0x4582('0x3a')]()});}});}return _0x22491b;}exports[_0x4582('0x42')]=function(_0x2d8ed1,_0x1af168,_0x23bfae,_0x1f247d,_0x1f4831,_0x4f0aa7){var _0x4b723f,_0x113f7c;_0x4f0aa7['remoteUri']=intUtil['stripTrailingSlash'](_0x4f0aa7['remoteUri']);_0x4f0aa7[_0x4582('0x43')]=intUtil[_0x4582('0x44')](_0x4f0aa7[_0x4582('0x43')]);if(_0x1f4831&&_0x1f4831[_0x4582('0x45')]){logger[_0x4582('0x1d')](_0x4582('0x46'),'Recording\x20is\x20enabled!');_0x1af168['recordingURL']=util[_0x4582('0xd')](_0x4582('0x47'),_0x4f0aa7[_0x4582('0x43')],_0x1af168['uniqueid'],md5(_0x1af168[_0x4582('0x48')]));}else{_0x1af168[_0x4582('0x49')]='';}headers[_0x4582('0x4a')]=getAuth(_0x4f0aa7);return getUser(_0x4f0aa7,_0x1f247d[_0x4582('0x24')])[_0x4582('0x20')](function(_0x269c34){_0x4b723f=_0x269c34;logger[_0x4582('0x1d')]('The\x20User\x20ID\x20is:',_0x4b723f['id']);return getEndUser(_0x4f0aa7,_0x1af168['calleridname'],_0x1af168[_0x4582('0x10')]);})[_0x4582('0x20')](function(_0x3c84ea){_0x113f7c=_0x3c84ea;logger[_0x4582('0x1d')](_0x4582('0x4b'),_0x113f7c['id']);return getTicket(_0x4f0aa7,_0x4b723f,_0x113f7c,_0x23bfae,_0x1af168);})['then'](function(_0x102a8e){if(_0x102a8e&&_0x102a8e['id']){logger[_0x4582('0x1d')](_0x4582('0x1e'));logger[_0x4582('0x1d')](_0x4582('0x4c'),_0x102a8e['id']);logger[_0x4582('0x1d')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x4582('0xd')]('user:%s',_0x1f247d[_0x4582('0x15')]),_0x4582('0x4d'),{'uri':util[_0x4582('0xd')]('%s/helpdesk/tickets/%d',_0x4f0aa7[_0x4582('0x1b')],_0x102a8e['id'])});}})[_0x4582('0x4e')](function(_0xe50347){logger['error']('[QUEUE]',JSON[_0x4582('0x4f')](_0xe50347));});};exports[_0x4582('0x50')]=function(_0x4637b0,_0x4c5295,_0x2be0fa,_0x3d3cd2,_0x3c48c9,_0x508fad,_0x239fa3){var _0x1b7463,_0x4f516f;_0x508fad[_0x4582('0x1b')]=intUtil['stripTrailingSlash'](_0x508fad[_0x4582('0x1b')]);_0x508fad['serverUrl']=intUtil[_0x4582('0x44')](_0x508fad[_0x4582('0x43')]);if(_0x239fa3&&_0x239fa3[_0x4582('0x51')]&&_0x239fa3[_0x4582('0x51')]!=='none'){logger[_0x4582('0x1d')](_0x4582('0x52'),_0x4582('0x53'));_0x4c5295[_0x4582('0x49')]=util[_0x4582('0xd')](_0x4582('0x47'),_0x508fad['serverUrl'],_0x4c5295['uniqueid'],md5(_0x4c5295['uniqueid']));}headers[_0x4582('0x4a')]=getAuth(_0x508fad);return getUser(_0x508fad,_0x3d3cd2[_0x4582('0x24')])[_0x4582('0x20')](function(_0x20922b){_0x1b7463=_0x20922b;logger[_0x4582('0x1d')](_0x4582('0x54'),_0x1b7463['id']);return getEndUser(_0x508fad,_0x4c5295[_0x4582('0x55')],_0x4c5295['destcalleridnum']);})['then'](function(_0x16125f){_0x4f516f=_0x16125f;logger[_0x4582('0x1d')](_0x4582('0x4b'),_0x4f516f['id']);return getTicket(_0x508fad,_0x1b7463,_0x4f516f,_0x2be0fa,_0x4c5295);})[_0x4582('0x20')](function(_0x1b5159){if(_0x1b5159&&_0x1b5159['id']){logger[_0x4582('0x1d')]('Ticket\x20created!');logger[_0x4582('0x1d')]('The\x20Ticket\x20ID\x20is:',_0x1b5159['id']);logger[_0x4582('0x1d')](_0x4582('0x52'),_0x4582('0x56'));emit(util[_0x4582('0xd')]('user:%s',_0x3d3cd2[_0x4582('0x15')]),_0x4582('0x4d'),{'uri':util['format'](_0x4582('0x57'),_0x508fad[_0x4582('0x1b')],_0x1b5159['id'])});}})['catch'](function(_0x1f068a){logger[_0x4582('0x58')]('[OUTBOUND]',JSON[_0x4582('0x4f')](_0x1f068a));});};exports[_0x4582('0x59')]=function(_0x263c8f,_0x53cb0f,_0x4927b6,_0xf6556e,_0x41ce99,_0xfa6eca){var _0x23db7a,_0x1da58e;_0xfa6eca['remoteUri']=intUtil['stripTrailingSlash'](_0xfa6eca[_0x4582('0x1b')]);_0xfa6eca[_0x4582('0x43')]=intUtil[_0x4582('0x44')](_0xfa6eca['serverUrl']);if(_0x41ce99&&_0x41ce99['monitor_format']){logger[_0x4582('0x1d')](_0x4582('0x5a'),_0x4582('0x53'));_0x53cb0f[_0x4582('0x49')]=util[_0x4582('0xd')](_0x4582('0x47'),_0xfa6eca[_0x4582('0x43')],_0x53cb0f[_0x4582('0x48')],md5(_0x53cb0f[_0x4582('0x48')]));}else{_0x53cb0f['recordingURL']='';}headers[_0x4582('0x4a')]=getAuth(_0xfa6eca);return getUser(_0xfa6eca,'')[_0x4582('0x20')](function(_0x29b7ba){_0x23db7a=_0x29b7ba;logger[_0x4582('0x1d')](_0x4582('0x54'),_0x23db7a['id']);return getEndUser(_0xfa6eca,_0x53cb0f[_0x4582('0xf')],_0x53cb0f[_0x4582('0x10')]);})[_0x4582('0x20')](function(_0x207506){_0x1da58e=_0x207506;logger['info'](_0x4582('0x4b'),_0x1da58e['id']);return getTicket(_0xfa6eca,_0x23db7a,_0x1da58e,_0x4927b6,_0x53cb0f);})[_0x4582('0x20')](function(_0x5b3853){if(_0x5b3853){logger[_0x4582('0x1d')](_0x4582('0x1e'));logger['info'](_0x4582('0x4c'),_0x5b3853['id']);}})['catch'](function(_0x229d9e){logger[_0x4582('0x58')](_0x4582('0x5a'),JSON[_0x4582('0x4f')](_0x229d9e));});};
\ No newline at end of file
+var _0xe4f6=['custom_fields','keyBy','value','%s/api/v2/tickets','remoteUri','then','validateEmail','%s/api/v2/agents','length','Agent\x20found!','find','contact','email','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','%s/api/v2/contacts','Enduser\x20created.','Basic\x20%s','apiKey','debug','[HTTP]','defaults','GET','forEach','includes','picklist','nameField','customField','content','toString','string','idField','push','variable','variableName','type','Variable','toLowerCase','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','Ticket\x20created!','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/helpdesk/tickets/%d','catch','error','stringify','outbound','recordingFormat','[OUTBOUND]','destcalleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','unmanaged','lastevent','toUpperCase','md5','util','ioredis','./util','../../../../config/logger','freshdesk','redis','application/json','emit','info','Creating\x20new\x20ticket...','merge','format','calleridname','calleridnum','getString','Descriptions','Tags','name','Fields'];(function(_0x10ea3c,_0x5a2abd){var _0x25c6ee=function(_0x3e341a){while(--_0x3e341a){_0x10ea3c['push'](_0x10ea3c['shift']());}};_0x25c6ee(++_0x5a2abd);}(_0xe4f6,0x19a));var _0x6e4f=function(_0x576185,_0x5d0390){_0x576185=_0x576185-0x0;var _0x16b86b=_0xe4f6[_0x576185];return _0x16b86b;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x6e4f('0x0'));var util=require(_0x6e4f('0x1'));var Redis=require(_0x6e4f('0x2'));var intUtil=require(_0x6e4f('0x3'));var config=require('../../../../config/environment');var logger=require(_0x6e4f('0x4'))(_0x6e4f('0x5'));config[_0x6e4f('0x6')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x6e4f('0x6')]));var headers={'Content-Type':_0x6e4f('0x7'),'Accept':_0x6e4f('0x7')};function emit(_0x30d3e6,_0x67dc43,_0x34e359){io['to'](_0x30d3e6)[_0x6e4f('0x8')](_0x67dc43,_0x34e359);}function getTicket(_0xda8bcd,_0x5b58c6,_0xb44360,_0x5ef76e,_0x59f853){logger[_0x6e4f('0x9')](_0x6e4f('0xa'));var _0x2a71df=_[_0x6e4f('0xb')]({'responder_id':_0x5b58c6['id'],'requester_id':_0xb44360['id'],'name':util[_0x6e4f('0xc')]('Caller\x20-\x20%s',_0x59f853[_0x6e4f('0xd')]),'phone':_0x59f853[_0x6e4f('0xe')],'source':0x3,'priority':0x1,'status':0x2,'subject':intUtil['getString'](_0x5ef76e['Subjects'],_0x59f853,'\x20'),'description':intUtil[_0x6e4f('0xf')](_0x5ef76e[_0x6e4f('0x10')],_0x59f853,'<br>'),'tags':getTags(_0x5ef76e[_0x6e4f('0x11')],_0x6e4f('0x12'))},getCustomFields(_0x5ef76e[_0x6e4f('0x13')],_0x59f853));_0x2a71df[_0x6e4f('0x14')]=_['mapValues'](_[_0x6e4f('0x15')](_0x2a71df[_0x6e4f('0x14')],'id'),_0x6e4f('0x16'));return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x17'),_0xda8bcd[_0x6e4f('0x18')]),'method':'POST','body':_0x2a71df})[_0x6e4f('0x19')](function(_0x2459a4){logger[_0x6e4f('0x9')]('Ticket\x20created!');return _0x2459a4;});}function getUser(_0x5d85c1,_0x48218b){if(intUtil[_0x6e4f('0x1a')](_0x48218b)){return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x1b'),_0x5d85c1[_0x6e4f('0x18')]),'qs':{'email':_0x48218b}})[_0x6e4f('0x19')](function(_0x460247){if(_0x460247[_0x6e4f('0x1c')]){logger[_0x6e4f('0x9')](_0x6e4f('0x1d'));return _[_0x6e4f('0x1e')](_0x460247,function(_0x2558e8){return _0x2558e8[_0x6e4f('0x1f')][_0x6e4f('0x20')]===_0x48218b;});}else{logger[_0x6e4f('0x9')](_0x6e4f('0x21'));return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x59dfb3){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x59dfb3;});}});}else{logger[_0x6e4f('0x9')]('Invalid\x20email\x20format,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/agents/me',_0x5d85c1[_0x6e4f('0x18')])})[_0x6e4f('0x19')](function(_0x57ef93){logger[_0x6e4f('0x9')](_0x6e4f('0x22'));return _0x57ef93;});}}function getEndUser(_0x5f2ae9,_0x5d5e94,_0x123f19){logger['info'](_0x6e4f('0x23'),_0x123f19);return request({'uri':util[_0x6e4f('0xc')](_0x6e4f('0x24'),_0x5f2ae9[_0x6e4f('0x18')]),'qs':{'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x3c722b){if(_0x3c722b[_0x6e4f('0x1c')]){logger['info']('Enduser\x20found!');return _[_0x6e4f('0x1e')](_0x3c722b,{'phone':_0x123f19});}else{logger[_0x6e4f('0x9')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x6e4f('0xc')]('%s/api/v2/contacts',_0x5f2ae9[_0x6e4f('0x18')]),'method':'POST','body':{'name':_0x5d5e94,'phone':_0x123f19}})[_0x6e4f('0x19')](function(_0x47c6ab){logger[_0x6e4f('0x9')](_0x6e4f('0x25'));return _0x47c6ab;});}});}function getAuth(_0x2b7357){return util['format'](_0x6e4f('0x26'),new Buffer(_0x2b7357[_0x6e4f('0x27')]+':X')['toString']('base64'));}function request(_0x28f92f){logger[_0x6e4f('0x28')](_0x6e4f('0x29'),JSON['stringify'](_0x28f92f));return rp(_[_0x6e4f('0x2a')](_0x28f92f,{'method':_0x6e4f('0x2b'),'headers':headers,'json':!![]}));}function getTags(_0x20ff29,_0x40b8a6){var _0x1a66b1=[];if(_0x20ff29&&_0x20ff29[_0x6e4f('0x1c')]>0x0){_0x1a66b1=_['map'](_0x20ff29,_0x40b8a6);}return _0x1a66b1;}function getCustomFields(_0x276a69,_0x1a8e31){var _0x22d406=[];var _0x38e50f={'custom_fields':[]};if(_0x276a69[_0x6e4f('0x1c')]>0x0){_[_0x6e4f('0x2c')](_0x276a69,function(_0x257dfc){if(_[_0x6e4f('0x2d')](['string',_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x2f')]&&!_0x257dfc[_0x6e4f('0x30')]){_0x38e50f[_0x257dfc[_0x6e4f('0x2f')]['toLowerCase']()]=_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]();}else if(_[_0x6e4f('0x2d')]([_0x6e4f('0x33'),_0x6e4f('0x2e')],_0x257dfc['type'])&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x257dfc[_0x6e4f('0x31')][_0x6e4f('0x32')]()});}else if(_0x257dfc['type']===_0x6e4f('0x36')&&_0x257dfc[_0x6e4f('0x37')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc[_0x6e4f('0x30')]){_0x1a8e31[_0x257dfc['variableName']]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc[_0x6e4f('0x37')]][_0x6e4f('0x32')]()});}else if(_0x257dfc[_0x6e4f('0x38')]==='customVariable'&&_0x257dfc[_0x6e4f('0x39')]&&_0x257dfc[_0x6e4f('0x39')][_0x6e4f('0x12')]&&_0x257dfc[_0x6e4f('0x34')]&&_0x257dfc['customField']){_0x1a8e31[_0x257dfc['Variable']['name'][_0x6e4f('0x3a')]()]&&_0x38e50f[_0x6e4f('0x14')][_0x6e4f('0x35')]({'id':_0x257dfc['idField'],'value':_0x1a8e31[_0x257dfc['Variable'][_0x6e4f('0x12')]['toLowerCase']()][_0x6e4f('0x32')]()});}});}return _0x38e50f;}exports['queue']=function(_0x551ea2,_0x12d7a2,_0x2813af,_0xfd51ce,_0x4fba8f,_0x1794fe){var _0x2e61ca,_0x77ac4d;_0x1794fe[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['remoteUri']);_0x1794fe[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x1794fe['serverUrl']);if(_0x4fba8f&&_0x4fba8f[_0x6e4f('0x3d')]){logger[_0x6e4f('0x9')](_0x6e4f('0x3e'),_0x6e4f('0x3f'));_0x12d7a2[_0x6e4f('0x40')]=util[_0x6e4f('0xc')](_0x6e4f('0x41'),_0x1794fe['serverUrl'],_0x12d7a2[_0x6e4f('0x42')],md5(_0x12d7a2[_0x6e4f('0x42')]));}else{_0x12d7a2['recordingURL']='';}headers[_0x6e4f('0x43')]=getAuth(_0x1794fe);return getUser(_0x1794fe,_0xfd51ce[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x102036){_0x2e61ca=_0x102036;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x2e61ca['id']);return getEndUser(_0x1794fe,_0x12d7a2[_0x6e4f('0xd')],_0x12d7a2['calleridnum']);})[_0x6e4f('0x19')](function(_0x5d12a3){_0x77ac4d=_0x5d12a3;logger[_0x6e4f('0x9')]('The\x20Enduser\x20ID\x20is:',_0x77ac4d['id']);return getTicket(_0x1794fe,_0x2e61ca,_0x77ac4d,_0x2813af,_0x12d7a2);})[_0x6e4f('0x19')](function(_0x2679c0){if(_0x2679c0&&_0x2679c0['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x2679c0['id']);logger['info'](_0x6e4f('0x3e'),_0x6e4f('0x46'));emit(util[_0x6e4f('0xc')](_0x6e4f('0x47'),_0xfd51ce[_0x6e4f('0x12')]),_0x6e4f('0x48'),{'uri':util[_0x6e4f('0xc')](_0x6e4f('0x49'),_0x1794fe[_0x6e4f('0x18')],_0x2679c0['id'])});}})[_0x6e4f('0x4a')](function(_0x51d9a8){logger[_0x6e4f('0x4b')]('[QUEUE]',JSON[_0x6e4f('0x4c')](_0x51d9a8));});};exports[_0x6e4f('0x4d')]=function(_0x5bb2dd,_0x116ab9,_0x2d0574,_0x150dc1,_0xb4ad13,_0x2653be,_0x418771){var _0x26f60d,_0x46920;_0x2653be[_0x6e4f('0x18')]=intUtil[_0x6e4f('0x3b')](_0x2653be[_0x6e4f('0x18')]);_0x2653be[_0x6e4f('0x3c')]=intUtil[_0x6e4f('0x3b')](_0x2653be['serverUrl']);if(_0x418771&&_0x418771[_0x6e4f('0x4e')]&&_0x418771[_0x6e4f('0x4e')]!=='none'){logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),_0x6e4f('0x3f'));_0x116ab9[_0x6e4f('0x40')]=util['format'](_0x6e4f('0x41'),_0x2653be[_0x6e4f('0x3c')],_0x116ab9[_0x6e4f('0x42')],md5(_0x116ab9[_0x6e4f('0x42')]));}headers[_0x6e4f('0x43')]=getAuth(_0x2653be);return getUser(_0x2653be,_0x150dc1[_0x6e4f('0x20')])[_0x6e4f('0x19')](function(_0x494c8e){_0x26f60d=_0x494c8e;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x26f60d['id']);return getEndUser(_0x2653be,_0x116ab9['destcalleridname'],_0x116ab9[_0x6e4f('0x50')]);})['then'](function(_0x4f6b4a){_0x46920=_0x4f6b4a;logger[_0x6e4f('0x9')](_0x6e4f('0x51'),_0x46920['id']);return getTicket(_0x2653be,_0x26f60d,_0x46920,_0x2d0574,_0x116ab9);})[_0x6e4f('0x19')](function(_0x2cc29d){if(_0x2cc29d&&_0x2cc29d['id']){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x2cc29d['id']);logger[_0x6e4f('0x9')](_0x6e4f('0x4f'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x6e4f('0x47'),_0x150dc1[_0x6e4f('0x12')]),'trigger:browser:url',{'uri':util['format']('%s/helpdesk/tickets/%d',_0x2653be['remoteUri'],_0x2cc29d['id'])});}})[_0x6e4f('0x4a')](function(_0x30e186){logger['error'](_0x6e4f('0x4f'),JSON[_0x6e4f('0x4c')](_0x30e186));});};exports[_0x6e4f('0x53')]=function(_0x4c723c,_0x1b8f48,_0x1b9a7d,_0xa25775,_0x250aed,_0x47976d){var _0x1960b9,_0x26218e;_0x47976d['remoteUri']=intUtil[_0x6e4f('0x3b')](_0x47976d[_0x6e4f('0x18')]);_0x47976d[_0x6e4f('0x3c')]=intUtil['stripTrailingSlash'](_0x47976d[_0x6e4f('0x3c')]);if(_0x250aed&&_0x250aed['monitor_format']){logger[_0x6e4f('0x9')]('['+_0x1b8f48[_0x6e4f('0x54')][_0x6e4f('0x55')]()+']',_0x6e4f('0x3f'));_0x1b8f48[_0x6e4f('0x40')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x47976d[_0x6e4f('0x3c')],_0x1b8f48[_0x6e4f('0x42')],md5(_0x1b8f48[_0x6e4f('0x42')]));}else{_0x1b8f48[_0x6e4f('0x40')]='';}headers[_0x6e4f('0x43')]=getAuth(_0x47976d);return getUser(_0x47976d,'')[_0x6e4f('0x19')](function(_0x3936d5){_0x1960b9=_0x3936d5;logger[_0x6e4f('0x9')](_0x6e4f('0x44'),_0x1960b9['id']);return getEndUser(_0x47976d,_0x1b8f48[_0x6e4f('0xd')],_0x1b8f48[_0x6e4f('0xe')]);})['then'](function(_0x3a285d){_0x26218e=_0x3a285d;logger['info']('The\x20Enduser\x20ID\x20is:',_0x26218e['id']);return getTicket(_0x47976d,_0x1960b9,_0x26218e,_0x1b9a7d,_0x1b8f48);})['then'](function(_0x18b2e1){if(_0x18b2e1){logger[_0x6e4f('0x9')](_0x6e4f('0x45'));logger[_0x6e4f('0x9')](_0x6e4f('0x52'),_0x18b2e1['id']);}})[_0x6e4f('0x4a')](function(_0x1ed202){logger['error']('['+_0x1b8f48['lastevent'][_0x6e4f('0x55')]()+']',JSON[_0x6e4f('0x4c')](_0x1ed202));});};
\ No newline at end of file